26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


0%
Share on facebook
16671 Someone from NSW thinks vodafone is at 5 Apr 2011 02:03:25 PM
5-April-2011: The local 3G tower in the NSW Central Coast (Lisarow, Ourimbah, Niagra Park Area) the tower is currently down since 6am this morning on and here is the response I received from Vodafone:



Question: Vodafone coverage within Australia

Answer:

Australia:



Vodafone's GSM (2G) network covers up to 94.52%* of the Australian population. Our GPRS (2.5G) network covers 92% of the places you live and work in Australia. 3G available to 94% of the Australian population. Capital cities and larger regional centres operate on UMTS 2100MHz and smaller regional centres on UMTS 900MHz. 3G services are available in Vodafone's 3G areas - compatible device required. In metropolitan and some regional areas, Vodafone's 3G network operates on UMTS 2100Mhz. In smaller regional areas with Vodafone coverage, Vodafone's 3G network operates on UMTS 900Mhz. All 3G 900Mhz devices available from Vodafone are 2100Mhz compatible. However, not all 2100Mhz devices are 900Mhz compatible. Customers with 2100Mhz devices that are not 900Mhz compatible will experience GPRS (or Edge, where available) coverage in 3G 900Mhz areas. Slower speeds can be expected outside Vodafone's Mobile Broadband areas. Individual customer experience may vary - many factors affect access, capacity and speed. See www.vodafone.com.au/coverage for more details.



Important: While the highest standards are applied in preparing coverage maps, 100% mapping accuracy cannot be guaranteed.



Overseas:



When you’re overseas, you can get online access using our GPRS network in over 60 countries, with a growing number of 3G and 3G broadband networks throughout the Asia Pacific and Europe. So next time you go overseas, pack your laptop and device and stay on top of your workload.



Please Note: For the latest coverage information in Australia or overseas, visit: www.vodafone.com.au/coverage.





Discussion Thread

Customer 05/04/2011 07:20 AM

Is the tower down in this area? I have no coverage this morning....





Question Reference #110405-000040

Product Level 1: 3G

Date Created: 05/04/2011 07:20 AM

Last Updated: 05/04/2011 07:20 AM

Status: Solved

First Name:

Surname: <<SURNAME REMOVED>>

Enquiry PIN:

Mobile Number:



Email Address






0%
Share on facebook
16670 Someone from VIC thinks vodafone is pretty bad at 5 Apr 2011 01:48:07 PM
no reception and delayed voicemails
6 Apr 2011 07:21:28 AM: I hear you about the vodafail voicemail service. I often receive messages 2 and 3 days after they were posted. When I check the date and time the call was made, I recall I had my phone with me for that entire day (and switched on) and did not receive the call (ie phone did not ring).

99%
Share on facebook
16667 Someone from VIC thinks vodafone is very fail at 5 Apr 2011 11:41:54 AM
Signed up 3 weeks ago (wish i knew about all this beforehand) because of the awesome unlimited plans vodafone has....since then only 1-2 bars of reception if any. cant use the net successfully unless at home on my wifi. My grandfather was dying in his nursing home this last week and i couldnt ring anyone to let them know, had to ask for other peoples phones.....

so....rang vodafone.....they were polite, spoke well and helpful so far.....ive been given 50% off my bill for the next 3 months and have been told to ring back in a week or so if no improvement (apparently the tech team are working on it) and i can arrange to be released from my contract....

so we will see i guess..

0%
Share on facebook
16665 Someone from NSW thinks vodafone is No internet coverage at 5 Apr 2011 09:56:12 AM
The internet takes at least 1 minute to open a page and sometimes never opens at all. Calls drop out and the service provided is just appalling.

I have spoken to 2 x different people and have now been on hold been on hold for 20 minutes plus.

0%
Share on facebook
16664 Someone from NSW thinks vodafone is Can't Unlock Phone at 5 Apr 2011 09:38:24 AM
Can't unlock my own phone from the network since I did report it stolen 2yrs ago but found the phone again in the house.
Customer service keeps telling me to goto
https://unlock.vodafone.com.au/voila/handsetunlock/self-service.html
then asks me for a phone number that I haven't used for 2yrs and also cannot find my name on the system.

Therefore I have no choice but to throw the phone in the bin

0%
Share on facebook
16661 Someone from NSW thinks vodafone is worst at 4 Apr 2011 06:14:16 PM
Worst reception.
Waiting on important phone calls. Reception bars are full, but callers can't get through.
Even vodafail tried calling me to sell me on more products, but ended up sending a text saying they couldn't get through.
Impossible trying to get service as well.

0%
Share on facebook
16659 Someone from VIC thinks vodafone is Complete Failure at 4 Apr 2011 04:28:43 PM
No coverage in Point cook area. Absolutely ridiculous.

98%
Share on facebook
16657 Someone from NSW thinks vodafone is SUPREME at 4 Apr 2011 04:10:27 PM
I JUST SIGNED ON FOR 24 MONTHS, THE LADY GUARANTEED ME IT WAS STRONG RECEPTION IN MY AREA - CAN'T EVEN SPEAK TO MY LOVED ONES TO SAY GOODNIGHT.

THANKS VODAFONE...
5 Apr 2011 09:47:03 AM: Just ring back and get out of it.

92%
Share on facebook
16656 Someone from ACT thinks vodafone is SMS/Txt & Broadband at 4 Apr 2011 03:16:58 PM
A friend sent a message at 0900 3/04/11 and I received it at 1800 3/04/11.
Mobile broadband is flacky to say the best. 2 bars of coverage and then for no apparent reason "no service".

97%
Share on facebook
16653 Someone from QLD thinks vodafone is real bad at 4 Apr 2011 02:40:46 PM
Using a Vodafail Data card in Wynnum 4178. 3G drops out frequently and signal strength varies from hour to hour....maybe it's go something to do with the wind, birds flying past, coulds in the sky....I've been told it's got nothing to do with the Vodafail network.

When 3G drops out 2G simply fails to work what so ever.

I was told by the helpdesk that my antivirus interfered with the signal strength. That might even be believable if I had the card plugged directly into my notebook. I don't - it's plugged into a Netcomm router.

I know there is nothing wrong with the router as I've used it with other 3G services and also via Vodafail in Perth/Sydney in the past.

When are the network upgrades actually due...is there a project rollout plan to review the status of certain areas.
4 May 2011 11:10:58 AM: The bayside and the sunny coast have some of the worst reception rate from my experience! Used to have a 3 mobile broadband card and it worked fine until last year when 3 and vodafone merged. Fail! Same goes for my phone service unfortunately :(

86%
Share on facebook
16651 Someone from VIC thinks vodafone is Network coverage and congestion at 4 Apr 2011 01:37:19 PM
I traveled from Echuca to Port Fairy on the weekend and only had reception at Echuca, St Arnaud, Horsham and Port Fairy. Vodafone can not be defined as a network but a select series of outposts.

As for Sunday a truly utter debacle where the Hospital Switch could not get hold of an on-call specialist to come in for an emergency case. Being on Vodafone and oncall could endanger patients lives.

94%
Share on facebook
16649 Someone from VIC thinks vodafone is call disconnected ,signal problem at 4 Apr 2011 01:06:52 PM
I was calling dell customer care and when i got my turn after 10 min call got disconnected , i called second time now when technician was responding to my query i couldn't listen him properly and it got disconnected as well. I also got a job interview call today i couldn't listen him properly as well this time i ran outside to get better coverage....what a pain Vodafone coverage is ....

94%
Share on facebook
16648 Someone from NSW thinks vodafone is They never forget to bill me. at 4 Apr 2011 12:30:45 PM

0%
Share on facebook
16642 Someone from TAS thinks vodafone is Mega Fail at 3 Apr 2011 06:39:37 PM
I went from Telstra to Vodafone about 5 or 6 years ago because at the time, they weren't too bad. Needless to say after the last couple of years of crappy service I have now gone back to Telstra. Last year I had quite a complicated pregnancy (and before anyone says about a land line, I live in a rental property which has had all the phone outlets ripped out, currently negotiating with landlords on this one), so a mobile was a must. In the last couple of weeks before my son was born, there were DAYS in a row where I had NO reception whatsoever. A phonecall to vodafone informed me that I lived in an area with no coverage, and never had. I laughed! I had reception not even a week before! I had lived in this area for the whole time I had a vodafone phone, so obviously I just IMAGINED I made all those calls for the last 3 years! Then they basically said because it was pre-paid they didn't give two hoots. There were other problems at the time too, like the multiple text message thing that I have read a lot about on here, and being cut out or not being able to call. I will be sticking with Telstra in future!

0%
Share on facebook
16640 Someone from VIC thinks vodafone is sms being sent multiple times, sms not received, mms delayed at 3 Apr 2011 04:44:37 PM
Recently my friends are advising me that the sms's that i am sending are coming through at least 4 times when i have only sent them once. I also found out today that i haven't received at least 4 sms's that were sent to me. It sometimes takes hours or even days for me to receive a picture message. Coverage is spotty and unreliable. Several times over the past week I have had no signal at all.

0%
Share on facebook
16636 Someone from NSW thinks vodafone is Epic fail at 3 Apr 2011 03:19:21 PM
We have a wireless network thingy ( i dont know what its called )
and it take half an hour to get onto my home page and then it says no network! so i end up waiting for hours for my internet to load and actually work!!!

0%
Share on facebook
16635 Someone from VIC thinks vodafone is Fail Fail Fail at 3 Apr 2011 03:10:12 PM
Network "Congested" for 4 hours at the moment.
I am sending SMS messages to my wife 8 times per message, including ones I sent 4 hours ago. She has text me, getting nothing. Calls either get engaged tone or congestion message. To top it off, a real estate agent was trying to call me today to get a final offer on my dream home, couldnt get me and guess what?? I got beaten on the house. Damn you Vodafone, I will take this as far as i can. TIO already contacted, your useless service team contacted and I will crush you.

0%
Share on facebook
16634 Someone from VIC thinks vodafone is at 3 Apr 2011 02:09:41 PM
No reception on my mobile when I am in my office which is in the inner suburbs of Melbourne - my colleagues who are all with different carriers do not have this problem. Internet on my iPhone is so slow that it is often unusable - I just have to wait until I am at home and can use my iinet wireless. I will definitely be changing carriers when my contract finishes.

0%
Share on facebook
16629 Someone from VIC thinks vodafone is Very fail at 3 Apr 2011 12:27:44 PM
It's my wife's phone (I'm with a different carrier), and its been going on for months, delayed massages, poor coverage, calls dropping out, and now she's in QLD, I need to pick my daughter up from friends, and i've been trying to phone her for a few hours to find out where and what the friends phone number is. Ok so bad planning on my part, I should have had the number and probably could have pre-arranged it - but I didn't think I needed to. Friend is probably trying to call her to with a "where is he?".

Ditching Vodafone later today, contract payout pain, but its not good enough. Aaarrrggghhhh!

0%
Share on facebook
16628 Someone from VIC thinks vodafone is a joke at 3 Apr 2011 11:17:39 AM
Parents flight is delayed and i have to wait for their call to know when to make the trip out to the airport.
BUT GUESS WHAT! they cant call me because the network is congested, on a SUNDAY morning. After being told by the chick on hold id be served right away, an hour later im still waiting. So all i have to do now is drive to the airport and keep doing laps and parking in 5 minute bays until the plane lands. pfft

0%
Share on facebook
16627 Someone from QLD thinks vodafone is pretty bad at 3 Apr 2011 08:58:44 AM
Dropped calls, poor battery life, the list goes on. Why am I sticking with them? When I signed up for the contract the vodafail employee messed up, meaning that I get a couple of gigs of data, 300 minutes of phone calls, unlimited texts and an iPhone 4 for $29 per month - I'm not being charged for the handset. Least they could do, given all the network problems I've been having.

0%
Share on facebook
16619 Someone from VIC thinks vodafone is Very fail at 2 Apr 2011 01:11:44 PM
Poor reception, hours delay sending SMS messages (5 hours, for one of them). Calls regularly dropping out.

0%
Share on facebook
16617 Someone from QLD thinks vodafone is very at 2 Apr 2011 11:55:26 AM
I am in the Hervey Bay region have been with vodafone ever since I brought my first phone which is a very long time 20 or so years, i moved to Hervey Bay and have had nothing but trouble with the reception I get up here have spoken to vodaphone a number of times about this issue and the issue is still not resolved, I get limited service where I live and when Im outside the service is just as bad, so sick of being cut off while im trying to talk on the phone, I am on a plan and I hardly use my phone because of this issue. I have even switched my phone to 2g to see if I get better reception but nope it isnt better.
12 Apr 2011 01:58:23 PM: Vodafone didn't exist in Australia 20 years ago, not even close to.

0%
Share on facebook
16616 Someone from ACT thinks vodafone is Mobile Broadband at 2 Apr 2011 11:23:45 AM
At the end of February 2010, I went into a vodafone store in the ACT to investigate possible mobile broadband plans. I was assured that where I resided in the ACT had good coverage and so signed a 24 month contract.

The coverage since that date has never been up to scratch, sometimes taking over 40 minutes to download lecture recordings that I require for University. Throughout the second half of 2010 i spent much time on the phone to vodafone (costing me money every single time as I was not offered callback) and in one week alone spent at least 5 hours in the store troubleshooting. My sim was replaced AND the modem, however the bad service continued.

Recently, I went into the store again and spoke customer service on the phone, I was not able to convince them to terminate my contract without waiving the early exit fee despite the fact they have not upheld their side of the bargain.

I was assured coverage would improve in the next three months and was given three months credit on my account (which i was thankful for) and also a network enhancer was to be sent to home within 5-7 days. FOUR WEEKS later and I still have not recieved this network enhancer, even after another trip to the store and a further lengthy telephone call.

This is just part of what I have been through with vodafone and needless to say when I am either released from my contract or finish paying it off I will never go with vodafone again and will ensure that I do my best to ensure everyone knows just how much trouble they have caused and how much money i have wasted on a second rate service.
2 Apr 2011 04:51:55 PM: You shouldn't have to put up with a lack of service while Vodafone keep charging you every month. Fill out a complaint to the TIO (linked to from the how to complain page). They will make sure Vodafone can resolve the problem or let you out of your contract without paying.

Vodafail.com Moderation Team

0%
Share on facebook
16615 Someone from ACT thinks vodafone is Problem call closed without resolving the issue at 2 Apr 2011 10:47:09 AM
I reported 5 delayed missed-call notifications to Three Customer Support. Three decided to close the problem report without informing me, which I discovered today, when reporting another delayed missed-call notification, the 6th in 2 weeks. I was then informed that the networking team do not work on weekends therefore the soonest today's problem will be investigated will be Monday. If the problem was urgent, forget expecting Three to investigate any problems over the weekend.
Its about time this lack of support is publicized on current affairs programs on TV and radio.

0%
Share on facebook
16614 Someone from NSW thinks vodafone is Very at 2 Apr 2011 08:41:22 AM
No reception at home (Manly) No reception at work (Walsh bay) as good as useless

0%
Share on facebook
16612 Someone from VIC thinks vodafone is Insurance at 1 Apr 2011 10:56:23 PM
Apart from the constant disappointments mentioned above, I made an insurance claim some months ago to replace a 6 gig iPhone, as the new model iphone was released at the time of the claim they could not supply one. Three months later I was finally told why it was that they could not supply me with a 6gig phone and asked me to pay extra for the 12 gig phone.I refused and asked for a replacement phone and they told me that the replacement phone would be sent to me with in a week, a flat out lie. Two weeks later I was again waiting on the phone for how many hours I can't remember cut of multiple times and transferred to the wrong people multiple times only to be placed on hold again for hours on end.

Finally I managed to speak to to a floor manager he looked at my file and told me that my claim had not been processed and I would receive a new phone in a week, during the conversation I had my address changed to forward the phone to.

Two weeks later I am on the phone again for hours on end being transferred to the wrong people only to be told that the phone was sent to my previouse address. You would think I am joking but I happened again two weeks later.

The hole time was being charged a monthly bill plus insurance including the premimum for the claim at this time I told the floor manager that I was in the process of launching action with the ombudsman and they had two days to get the phone to me.

For my trouble vodafone gave me three months credit and up graded my phone to a 16gig phone
And removed the insurance premium but could not supply me with an adjusted bill.

Close to six month later I received my replacement phone, I asked them to remove the insurance coverage yet it is still on my bill. My contract is now finished so I tried to cancel the pan to day during my lunch break but I only have an hour on my lunch break and it wasn't enough time to get through I had to go back to work.

Rubbish.

22 Apr 2011 12:49:08 PM: Never having had insurance for any phone, i don't know what is covered. Logic would dictate your bills should be paid under the insurance policy until your insurance provided replacement phone arrives. So I would re-read your insurance policy carefully to fully understand the cover and then call the Insurance Industry Ombudsman if the stated cover was not fully provided. I would also ring the Telephone Industry Ombudsman for failure of your provider to resolve your insurance issue as they were the brokers of that policy and bear some responsibility.

0%
Share on facebook
16611 Someone from VIC thinks vodafone is at 1 Apr 2011 10:25:48 PM
Just like to say i am glad i was never supplied a phone by Vodafail. (Because i don't have a so called 'job').

They actually did me a favour. I have since applied for and received a iphone by Telstra on the Telstra 3g network. Great coverage, great prices. Thanks Vodafail.

0%
Share on facebook
16610 Someone from SA thinks vodafone is As fail as it gets at 1 Apr 2011 09:41:17 PM
I now have NO 3g mobile broadband coverage in my home (in one suburb next to the Adelaide CBD - Bowden) for 2 days now.. And I work from home so this is terrible for me. I call vodafone - they check my coverage in my area and say it should be perfect. Also says full coverage on their web map.

I really feel that I have been trapped into a contact by deceit. I was 20 months through a 24 month contract with Three Mobile with GREAT reception and coverage in Mitcham SA, then I moved closer to the CBD and get terrible coverage. When I called to complain, they said I could switch to Vodafone which I did, assuming I would be on the same contract, and I could cancel if no good. I now find I have been trapped into an additional 12 month contract with Vodafone, with terrible, terrible service..... I have complained with no avail (they just keep raising a ticket, and I never hear back....)

Does anyone have any suggestions?
2 Apr 2011 08:24:01 AM: It seems conversations are one way, appears the TIO is the next step, details found at the top of the page under How To Complain tab.

You will get results with the TIO.

Vodafail.com Moderation Team
3 Apr 2011 08:59:54 AM: I highly doubt they've added 12 months to your contract. It physically can't be done unless you take a new handset. Have it checked out.
30 Apr 2011 09:42:58 PM: Go into a store and ask what it was that they did when you were migrated across to Vodafone and whether you were in fact resigned. No matter what the outcome was, they will be able to reverse it or, they will be able to release you given the amount of trouble tickets that have been raised. There is no point going straight to the TIO without following the correct procedure, as the TIO only deal with reasonable claims that have had sufficient effort put into trying to find a resolution. They will not provide a quick fix.

0%
Share on facebook
16609 Someone from QLD thinks vodafone is Heaps Fail at 1 Apr 2011 07:14:25 PM
Can't get any reception inside any buildings at my uni. People with other phone companies at my uni don't have this problem.

0%
Share on facebook
16606 Someone from VIC thinks vodafone is They are the worst! at 1 Apr 2011 05:58:50 PM
I continually lose reception where ever I am, I can't send or receive messages and sometimes have to wait after half an hour sometimes

0%
Share on facebook
16603 Someone from SA thinks vodafone is The worst 3G - rubish at 1 Apr 2011 04:21:15 PM
The 3G Reception in Payneham South 5070 it's Cero. I need to turn on the phone wireless and use my wireless home connection. I used to have Virgin Mobile before and the signal was excelent.

0%
Share on facebook
16602 Someone from ACT thinks vodafone is Horrendous at 1 Apr 2011 04:20:25 PM
At work in the middle of our national capital city and I have one bar of 2G reception. Where I am staying in Canberra, I am lucky to have any reception...all of 12kms from the centre of Canberra.

Back at home in Melbourne our (wife and son) other 2 Vodafone handsets have awful reception...10kms out of the city and the calls drop out regularly (all within direct line of sight of a massive tower).

It is rare for a call to not drop out...I haven't mentioned 3G data/internet access - what's the point? It has been so long since I can recall it being useful that I had almost forgotten how useful it can be. 3 x Iphone handsets (3G, 3GS and 4) all rendered useless, courtesy of Vodafone's 2nd rate underwhelming network.

Received the message from the Vodafone Australia CEO...very polite, very positive - talk is cheap and what you are delivering is not acceptable.

I will be cancelling the Vodafone contract for our 3 services...this problem has been going on for at least 12 months and there is no end in sight

0%
Share on facebook
16597 Someone from NSW thinks vodafone is Network coverage at 1 Apr 2011 03:19:19 PM
I know they will ripp me off on price but i think its time to be on the Telstra network !!!

0%
Share on facebook
16595 Someone from NSW thinks vodafone is Very Bad !!! at 1 Apr 2011 03:17:08 PM
There is no 3g network coverage around parts of Ryde/Epping in sydney. Calls allways take about 5 go's to connect keep getting network error message aaarrrrrhhhhhhh !!!! Oh and when there is 3g network coverage the internet speed is like dial up !!!!

0%
Share on facebook
16594 Someone from VIC thinks vodafone is 7.5 out of 10 at 1 Apr 2011 03:16:05 PM
I wanted to opt out of a no-contract sim and was given a fantastic deal on an iphone-4 with free calls and sms etc.
The reception is appalling! Constant drop outs. No signal/network.
Cant have a decent conversation on skype! I am within 34km from the cbd! This is shameful for a multinational telco.
Now Im stuck with a 12 month contract and I have an iphone to play with but not make phone calls!
1 Apr 2011 03:34:07 PM: under the trade practices act of Australia, they have failed to provide the products and services that were part of the contract I originally agreed to. So in effect, they have breached contract and I am free to do what I want.


i got the above paragraph from someone in the "share your gain" tab this may work for you. Because they are technically breaking your contract. if you cant get anywhere with them go to the TIO and complain thats what i did and im not out of my contract and with telstra (who have GREAT reception)
1 Apr 2011 03:45:47 PM: i mean i am out of my contract

0%
Share on facebook
16592 Someone from VIC thinks vodafone is shocking at 1 Apr 2011 03:00:01 PM
No coverage and even less slow internet access.

0%
Share on facebook
16589 Someone from QLD thinks vodafone is VERY at 1 Apr 2011 02:37:32 PM
THE VODA PHONE COVERAGE CONSTANTLY DROPS OUT. IE AT AIRPORTS AND IN COUNTRY AREAS

0%
Share on facebook
16587 Someone from VIC thinks vodafone is Reception at 1 Apr 2011 02:22:38 PM
Move to my new home they said there should be no issues with reception for my phonr or moble internet. I had no reception at all. I complaned and complaned and got really nasty and they cancled my contracts a pack of shit loses

0%
Share on facebook
16580 Someone from NSW thinks vodafone is a massive fail at 1 Apr 2011 01:05:29 PM
I have to count myself lucky here are Vodafone agreed to release myself and my partner from our contracts with no penalty and it only took me a month of calling them! Argh... We had to move back to Telstra and pay extra to get new phones but at least we now have excellent coverage, 3G and our txts don't go missing.
Three months into our brand new iPhone contracts (about October last year) we suddenly dropped from adequate to almost non existent. It took 3 weeks of calling them every couple of days and spending ridiculous amounts of time on hold and being transferred all over the place. They finally conceded that they were at fault. The reason I was given was that they were upgrading their services and that meant some low priority areas lost some signal!!!
I wont ever use Vodafone again.

0%
Share on facebook
16576 Someone from SA thinks vodafone is 9 out of 10 at 1 Apr 2011 12:38:03 PM
My personal favourite Screenshot on my iPhone is a picture of the network providers in settings. Showing it clearly connected to Vodafone from the list of alternatives. And at the top it shows...
3G and next to it No Service!!!!!! A truly special 'service provider'...

0%
Share on facebook
16574 Someone from NSW thinks vodafone is at 1 Apr 2011 12:30:26 PM
Just absolutely sick and tired of constantly having connectivity issues around lower north shore with vodafone. Using 3G for iphone. Iphone constantly just chugs away waiting for network on email and apps etc despite showing full bars. Calls often fail (say 1 out of 5 at the moment) I have been patiently just putting up with this (perhaps the silent minority these days). When you pay over $180 a month for 2 phone accounts such a basic failure to deliver just basic connectivity has driven me to the point where I think I will just sign up with telstra (who I never thought I would use for mobile given there expense).

19%
Share on facebook
16572 Someone from VIC thinks vodafone is Reception at 1 Apr 2011 12:09:46 PM
I have been struggling to get proper reception when I'm on the Eastern freeway. What if my car breaks down and I can't call for help. I've gor limityeed reception in Doncaster and when I'm in Abbottsford my calls are constantlky dropped. I won't even talk about connecting to Facebook or twitter which is a very ardeous process. I have 4 mobiles with vodaphone (2kids and wife) and cant even use my fre V2V calls, because we struggle so much with reception. I'm not a fan of Telstra, but when i was with them I never had so many issues. I will stick with Vodafone for the time being.

0%
Share on facebook
16571 Someone from QLD thinks vodafone is 1005 Fail at 1 Apr 2011 12:07:46 PM
Poor reception in my area. no custmer service and multiple droip calls+

0%
Share on facebook
16568 Someone from NSW thinks vodafone is Poor mobile reception at 1 Apr 2011 11:53:51 AM
I have poor and sometime non existant reception at home and in the office, which is located in the Sydney CBD.

0%
Share on facebook
16563 Someone from VIC thinks vodafone is bad at 1 Apr 2011 11:22:01 AM
Why is reception so bad along major railway lines? Traveling from Lilydale to Melbourne CBD there's 3G coverage at Lilydale itself, then it cuts in and out for the next 15 minutes, making it useless. Then coverage becomes OK but 3G is still lost at Nunawading (approaching road underpass), Box Hill (arriving in enclosed station) and Hawthorn.

I did find this handy however when I was using a Vodafone GSM/2G phone, every single time it passed Surrey Hills it would lose all coverage, if I ever had anybody annoying on the phone I knew it would lose signal there!!
21 Apr 2011 07:11:17 PM: Every time i arrive are Flinders street station I lose reception and have to reset my phone to get it back. Its the middle of Melbourne's CBD how can i not have access to the mobile network!?!

0%
Share on facebook
16562 Someone from VIC thinks vodafone is JUST A FAILURE! No planning of giving just taking... at 1 Apr 2011 11:21:10 AM
Watergardens shopping center. Try walking in the BIG W. As soon as you get in 2 meter, poof goes the reception to no service.

Within my home, one side of the kitchen get 1 bar and other side of the kitchen drops the calls!

WTH, WTF!
1 Apr 2011 05:57:41 PM: Tell me about it, was leaving watergardens via the train statIon side and the phone went from about 3 bars to no service out of nowhere and wouldn't change back until after I had gotten home and reset the phone twice. Even now posting this at the southern cross shopping center the phone switches from 1 bar to 'searching' to no service and i've been sitting in the same spot for half an hour!

93%
Share on facebook
16559 Someone from VIC thinks vodafone is Not Good at 1 Apr 2011 11:00:13 AM
Living in outer eastern suburbs of Melbourne. Have been with 3 for a few years and reception in my area was never great but there was always one or two bars and it would switch to other providers when necessary. Since Vodafone took over, the reception has been much worse and the phone is constantly switching to No Service. I need to turn the phone off and back on to pick up a signal and it no longer switches to another provider when reception is poor or unavailable.
1 Apr 2011 11:24:53 AM: Samething here. My wife had a phone with 3 and even though the reception was bad, it was still ok. Now with VodaFail, shit just hits the fan...
1 Apr 2011 03:21:15 PM: I am also in the outer eastern suburbs of Melbourne and am experiencing exactly the same problems as you. Since the frigging merger with Voda, my reception is worse, from 3 bars to 0 with a total drop out (without moving the mobile). Also have to turn the mobile off then on to pick up a signal, which it does, then drops off again. And consequently also receive delayed missed-call messages 24 hours later, as others have reported. Whats with this crap service!!!!
11 Apr 2011 04:14:50 PM: I get this exact problem, but I live one block from the Victoria Market (Howard Street)! This never happened when it was just 3 backed up by roaming on Telstra. Fail! If I didn't have the Pennytel app on my iPhone working, then most of the time I would struggle to send a text message while at home.

0%
Share on facebook
16557 Someone from QLD thinks vodafone is so much fail! at 1 Apr 2011 10:56:53 AM
Random reception black spots everywhere in Brisbane! Only with vodafail!

0%
Share on facebook
16556 Someone from VIC thinks vodafone is Very at 1 Apr 2011 10:53:13 AM
I'm with 3 which is now using Vodaphone networks I assume and the problem I have is that my phone regularly drops out connection (reception) during any phone call in my house(In Glen Waverley which is only <20km from the CBD) and at other various locations around Melbourne. Not only is this the case with reception, the internet connection is horrid. Even on full reception in the city my phone still loads pages very slowly if at all. I have a HTC Desire with the recent 2.2 Froyo upgrade. I hope that this message can be passed on in unison with the thousands of other complaints and something can be done and most of us are locked on contracts with this third class network.

0%
Share on facebook
16555 Someone from VIC thinks vodafone is Extremely poor reception, slow web speeds, reception black spots at 1 Apr 2011 10:46:58 AM
Been using Crazy John/Vodafone for over 2 years now with 4 different handsets and have had constant lousy reception, reception black spots, constant drop outs, slow web speeds, rarely able to get a 3G connection/2G connection, scrambled calls with lots of interference.

Logged a call with Crazy Johns, apparently the call was forwarded onto the Network Engineer team. No improvement since then.

0%
Share on facebook
16554 Someone from ACT thinks vodafone is Its the 'Charlie Sheen Winning' of all fails. at 1 Apr 2011 10:37:41 AM
(1) Cant seem to connect for about 70% of the time I try to call. There's no ring tone, I hear an awkward silence and then an abrubt disconnection. I was for a couple of months, immediately trying to redial and call again until I noticed in my bill that I was being charged a connection fee and an average 6 seconds of talk time (cleverly billed in 30 second blocks) for each of these failed connections. Thats around 60c per vodafail. I could tell it was for the failed connections as I found repeated instances in my bill where I had dialled the same number 4 or 5 times in a 20 second period each call for around 6 seconds. When I spoke to the guy in the Vodafone shop he told me that I shouldnt worry as even with these incurred costs I was no where near my cap. The fact that the reason I was no where near my cap was because I could never actually connect to anyone I was trying to call seemed lost on him.
(2) Cant get SMS's out. I keep getting a fail message and asking me to re-send. I also dont get new text messages unless someone calls me or miraculously I manage to get through to someone (this seems to wake up the network in regards to my phone).
(3) In the middle of Canberra's CBD I cant get bars....repeatedly.
(4) In remedying this Vodafone both in the stores and on the phone ask me to do really techincal things like .....wipe my sim card, or blow on it. Have had the sim replaced and still no joy.

Am now thinking of contacting the ombudsman.

Any thoughts?

0%
Share on facebook
16553 Someone from SA thinks vodafone is Massive at 1 Apr 2011 10:37:25 AM
Extremely poor reception in the CBD (Botanic Park)and in the inner subsurbs of St. Peters' and College Park

0%
Share on facebook
16552 Someone from NSW thinks vodafone is 3g Coverage at 1 Apr 2011 10:30:46 AM
I have just got an i phone 4, and even though i am in areas of full 3g coverage, i get constant, calls failed, and broadband, speeds, that are so slow that Safari, times out.

If i knew this was going this bad, i would never of signed up.

0%
Share on facebook
16551 Someone from WA thinks vodafone is Very at 1 Apr 2011 10:19:18 AM
Two phones sitting side by side, both with full reception. Telstra phone calls Vodafone mobile and goes straight to message bank twice, rings on the third time then goes to message bank on the 4th...

0%
Share on facebook
16548 Someone from VIC thinks vodafone is They're trying at 1 Apr 2011 09:56:00 AM
I've been a customer for 5 years and over the last 6-8 months noticed calls dropping out frequently (evry second or third call) or not connecting at all. I contacted Voda to find out how much I had to pay out my contract to leave them and join another carrier and I dealt with 'very helpful' (or worried) staff and I was offered 3 months worth of free bills (the cap). I was told that they are working on the problem and to 'see' that the coverage issues will be improved. We'll see...
1 Apr 2011 02:17:16 PM: don't believe it... they told me the problem was my phone as they had a record of me getting an iphone with my plan - pity that phone broke and I've been using an old Nokia - They had nothing to say to that!!

98%
Share on facebook
16547 Someone from SA thinks vodafone is Vodafone sent my phone to the wrong address and insisited I pick it up from there, it took 2 months to get a replacement! at 1 Apr 2011 09:54:10 AM
I went on a contract, Voda sent me a faulty handset, I ordered a replacement handset from Voda & they sent it to the wrong address! For two months they insisted that it was the right address and air express got it wrong; after receiving the order from air express it was evident Voda got it wrong (Vodafone still to this date imply that I gave them the wrong address, because I don't know where I live...). Anyway, they told me to pick it up from this wrong address, as they didn't want to incur additional costs in fixing their screw up. In the end, after making a big enough noise (and 5 hours on the phone) they agreed to send a new handset & would recall the one sent to the wrong address. The handset I got was also faulty, DOA to be exact... (HTC Desire HD).

After all the issues with dropped calls on the network as well as never working data, I decided to can Vodafone and go with Telstra :)
1 Apr 2011 03:49:54 PM: it sounds like when i re-signed my contract with voda and got a new phone the girl used my debit card medicare card and license for I.D. and then went on to give vodafone my debit card details. But of course their workers wouldnt do that i MUST have given them the details and authorized the direct debit?? To which i replied "if i gave it to her why would i be ringing you saying i didnt??" in the end i got a refund of what they took from my account and got to add this to my TIO complaint which helped my case.

dumb S**ts

0%
Share on facebook
16546 Someone from QLD thinks vodafone is It Hurts at 1 Apr 2011 09:51:18 AM
Moved from 3 to Vodafone, what an absolute disaster. Our data coverage is non existant, have called Voda and was told to switch off 3g?? What am I paying for if I cant maximize the usage of my services?? Need to get out!!!!!!

0%
Share on facebook
16545 Someone from NT thinks vodafone is Bad at 1 Apr 2011 09:44:22 AM
Reception is awful I'm trapped with vodafone for another year or so. The other month i got an excess bill of $ 98...on top of my monthly cap. Holy Shit....Can i get out of the damn contract?
1 Apr 2011 09:48:01 AM: You sure can get out of your contract. If vodafone isn't delivering then what are you paying for? Follow the steps on the 'How to complain' page and goodluck!

Vodafail.com Moderation Team
1 Apr 2011 09:48:25 AM: yes. fill in the form here: (takes 5 minutes) http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

An aussie will call you within 10 days, and you can get a full refund
1 Apr 2011 03:50:59 PM: under the trade practices act of Australia, they have failed to provide the products and services that were part of the contract I originally agreed to. So in effect, they have breached contract and I am free to do what I want.

0%
Share on facebook
16540 Someone from QLD thinks vodafone is worse than pathetic. at 1 Apr 2011 09:22:17 AM
On a business plan, no reception EVER.... it's just a joke and will they do anything about it? No, because we're locked into a contract.

0%
Share on facebook
16539 Someone from VIC thinks vodafone is FAIL at 1 Apr 2011 09:20:42 AM
No reception most times; Melbourne CBD Fails always. Even when we go shopping at major shopping centres..FAIL. Waste of money for the entire life of the contract....When you want to speak to someone about it; the computer voice on the other side hardly ever understands you and when you finally get through you wait and wait and wait. FAIL. Not happy Vodafone I mean VodaFAIL

0%
Share on facebook
16533 Someone from QLD thinks vodafone is extreme noobage at 1 Apr 2011 08:49:01 AM
I complained several times about terrible reception call dropouts and txt messages not sending. i was told it was my handset so they sent me a desire hd . . . it was never the handset but thanks for the free phone b!tch. I am still complaining and they are still denying that they suck as a telco. anyway come this far may aswell press on with the complainterization calls though.

0%
Share on facebook
16531 Someone from VIC thinks vodafone is Voda10outof10fail at 1 Apr 2011 08:38:10 AM
After experiencing terribly poor data load time for several months I decided to do a speed test from speedtest.net to measure my data speed. While all around me were recording scores between 2 and 5 MBps, my iPhone 4 with Vodafail scored an amazing 0.1MBps. All the while it tells me I have 3G and full reception bars.
I travel a lot for work and need my 3G. I can't check emails, log in to work and I can't keep up to date with friends when work finishes and I have hours in the airport to wait.
Of course, tethering no longer works because I have no reception.
So I am left with no internet on my phone or laptop while frequently on the road.

0%
Share on facebook
16530 Someone from NT thinks vodafone is Delayed Messages at 1 Apr 2011 08:29:53 AM
Twice now I have had an issue arrise where I won't get messages from my girlfriend for quite literally a week. I can call, send her messages, and receive messages from everyone else (when I actually get reception) but I don't receive any messages at all untill about a week later when they all flood through at the same time.

Really disappointed with Vodaphone and will definetly never be using them again. Is there any grounds in the contract for termination on the basis that the service they provide is inadequate and not what they advertised and promoted it to be? I expect not...

0%
Share on facebook
16529 Someone from VIC thinks vodafone is Same as Three at 1 Apr 2011 08:27:36 AM
Why dont you guys have the similar website for three customers as well.i am pritty sure many of the three customer in the same boat as the voda customers with poor coverage,terrible customer service.I have poor coverage with three and they do charge extra for roaming data which is the case most of the time and i can not dare to call them because i prefere happy to pay then ring them and hold for bloody 2 hours to get no where.
1 Apr 2011 08:38:17 AM: You are welcome to post about Three on this website as they have merged with Vodafone. I happened to be with Vodafone when I created the website and vodafail was such a good name.

Vodafail.com Moderation Team
1 Apr 2011 09:07:16 AM: I agree, I am also a Three (very frustrated) customer and have experienced delayed missed-call notifications, some 48 hours later, which has been reported to the Three Customer (don't) Care support team. Have provided them of 5 examples - they require more!!! In addition, my reception fluctuates from 0 to 5 bars, calls drop off, can't receive calls (hence the delayed missed-call notifications) and Three DOES ABSOLUTELY NOTHING other than call requesting MORE information, which is a delaying tactic in my view!!
1 Apr 2011 09:10:11 AM: Since Three has merged with Voda, their service and support has deteriorated.

0%
Share on facebook
16527 Someone from QLD thinks vodafone is delayed sms, slow internet, shocking reception at 1 Apr 2011 08:21:24 AM
sms sometimes take hours to get through... so difficult when trying to contact children re: pick-up times. Internet speed is a joke! Reception shocking... I will NEVER use Vodafone once my overpriced contract expires.
8 Apr 2011 12:10:55 PM: pity when its an emergency text message...then what will you do?

0%
Share on facebook
16526 Someone from ACT thinks vodafone is mega fail at 1 Apr 2011 08:00:38 AM
have been with vodafone since 2000. didn't have many issues until mid 2010 (which coincidentally seems to be when they took the reigns from 3). i get voicemail alerts from calls that i didn't receive the day before, delayed messages. was at the multicultural festival in the city and had no reception anywhere apart from a small area behind the canberra centre. internet coverage is extremely slow.

a few weeks back i got a letter from them appologising for the awful standard of service and how the problem had now been fixed. a few days later i get the same problems with long delays in receiving messages.

add to this trying to cancel my mobile broadband with three (now owned by vodafone) after stating that the service was slower than dial up during peak times the gimp on the other end of the line kept trying to give me special offers like creditting my account with $5 each month for three months like that would help. after 15 mins on the phone he finally said he would cancel it. after i got what was meant to be my final bill i kept getting monthly bills for a few months and had to keep calling them to get the account cancelled. it wasn't until i called, gave them my account number and said "i don't care what you do as long as you put a note on that file saying i had complained to the ombusman's office". screw you vodafone and three, and the crap service you provide. my current contract is almost up and i will be going to another provider when that happens.

0%
Share on facebook
16524 Someone from VIC thinks vodafone is very fail at 1 Apr 2011 07:53:50 AM
network coverage, calls get disconnected when I am talking to someone. vodafone is shit. Worst service i ever had, even worst than Airtel in India. Airtel is still better than vodafone in Australia.

0%
Share on facebook
16523 Someone from SA thinks vodafone is Massive FAIL at 1 Apr 2011 07:51:38 AM
3g? What 3g?? I bought a smartphone, but with a network like Voda, it is barely a phone let alone a smart one. It now serves better use as a battery powered paper weight.

Delayed messages and call drop outs. My partner thinks i'm ignoring her sms's!

And don't get me started with their call centre.
1 Apr 2011 09:37:43 AM: So dodgey hey? i've been getting phone calls from Vodafone reps trying to rope me into their unlimited call plan..but thats so not gonna happen..i hate it when msgs dont send through.....ooo better change networks before your missus gets furious..

0%
Share on facebook
16522 Someone from VIC thinks vodafone is Terrible at 1 Apr 2011 07:51:04 AM
I'm a prepay customer however I recharge on both my iphone & have broadband service for my IPad and Imac. Coverage is incredibly poor at the best of times. I called Vodafone Customer Service when I could not log into internet only to be told after been on hold 30 minutes they had extended the expiry date of my broadband service. I asked when the problem would be resolved only to be told there is no ETA. I asked instead of an extension to provide a service I have paid for. Not impressed. Whether Im prepay or contract, Im paying for a service that is simply not working. Why should I have to swap to another provider simply to get coverage. I have been with vodafone for over 5 years and the past year coverage, service, delayed SMS have been consistent.

0%
Share on facebook
16521 Someone from SA thinks vodafone is Terrible at 1 Apr 2011 07:49:37 AM
We were with 3, and had NO problems with coverage or call drop outs in Aldinga Beach. Since Vodaphone bought out 3 we have had nothing but TROUBLE, call drop outs, poor reception, no reception. Last weekend my phone rang I picked it up and looked at the number on the screen, went to answer it but before I could it came up with an error message saying the network was busy and terminated the call. WTF???????? PICK UP YOUR GAME VODAPHONE.
3 Apr 2011 09:03:11 AM: They both still run on entirely separate networks so vodafone have nothing to do with your 3 coverage
24 Apr 2011 04:25:49 PM: three uses some of vodafones towers atm

0%
Share on facebook
16520 Someone from QLD thinks vodafone is , or has just had a lobotomy, at 1 Apr 2011 07:41:26 AM
Relatively happy Vodafone customer in Gold Coast / Brissy for the last 13 years.
Noticed coverage was really going down hill in the last 7 or so months in my office and home location in Bris.. ( all of a sudden I would drop calls in a lift that worked for 4 years!? ) Hadn't done anything about it.

Spending $150 per month, I went OS, had started a new business & on return had missed paying the bill for 3 months. Bad I know!!
I used to get an SMS reminder to pay the bill -- and that was what I worked off.
All of a sudden they weren't doing these?
In the Brisbane airport at 4pm on a Tuesday I get a call advising there is $800 outstanding ( 3 months + global roaming ). I apoligised and told them I would fix it up after I check in to my accom in Launceston in 3.5 hours.

That wasn't good enough, barring activated, pain in the butt to get going again.

Nice service guys.
Happy Optus customer.
fail!

0%
Share on facebook
16516 Someone from NSW thinks vodafone is Very Fail at 1 Apr 2011 07:29:51 AM
NSW Eastern Suburbs, North Sydney, 3G experience is modern day torture.

I have been using Vodafone for 5 months now, and I can say there has not been A SINGLE DAY where I have got adequate 3G Data service. I live in Waverley 2024, work in North Ryde 2113 and both locations are densely populated, suburban or business AND both locations are in open hilltop areas.

Luckily I'm not in contract and switched to TPG Mobile 1 day before they were announced in Choice Awards. Given they use the Optus Network, I have no doubt I will have a lot less frustrating times.

Vodafone overcharge, overadvertise and underdeliver and they only reason I've posted this comment is in the hope that it deters just one person from making the mistake of using this 'worse than third world' service, and assists in provoking Vodafone to give a damn and do something real.

Get real... leave Vodafake.


Ian.


Phone: iPhone 3GS
Vodafone Plan: Flexicap user ($49/month ave.)
Usage: Some calls and texts (works good), Mostly 3G data for low kb activity, such as email and facebook updates, news, etc (works like a porcupine in a nudist colony)

0%
Share on facebook
16515 Someone from SA thinks vodafone is COMPLETE FAIL at 1 Apr 2011 07:29:05 AM
MY HOME IS 10 MINS DRIVE FROM ADELAIDE CITY (CBD), NO RECEPTION!

0%
Share on facebook
16514 Someone from VIC thinks vodafone is 4 months worth of failing at 1 Apr 2011 07:28:33 AM
Living in the western suburbs of Melbourne(3027 area)with continual drop outs during calls, calls failing to connect at all, very poor reception, network drop outs at random times...........to say I'm OVER IT is an understatement!!!

0%
Share on facebook
16511 Someone from SA thinks vodafone is Very FAIL at 1 Apr 2011 07:17:36 AM
Vodafails' reception so bad it takes 10 minutes to load a page on the phone internet, and when it finally loads the page only says "No Internet Connection" this is in the middle of the fucking city!!!!

0%
Share on facebook
16510 Someone from QLD thinks vodafone is at 1 Apr 2011 07:07:24 AM
can not get reception at work cuts in and out postcode 4502
1 Apr 2011 10:58:38 AM: same here, and i live in 4502! so frustrating!

0%
Share on facebook
16509 Someone from VIC thinks vodafone is Still no reception in my home at 1 Apr 2011 06:59:55 AM
I have called and complained countless times about the lack of reception in my home in Northcote Victoria, Being that i live in a densely populated region of metropolitan Melbourne you would suspect that my reception would be far more superior to a regional outlet, however i recently visited Rockhampton in Queensland, and even though my reception and data usage was extremely limited, i found my reception to be much better than that of my reception at home in Victoria.

I have not only called and called back countless times after several drop outs, I have attended various Vodafone retail centres to enquire about a resolution to my problem, always met with a different excuse.

To take a call at home i must step out onto my balcony and lean over railing.

FML!
1 Apr 2011 07:59:11 AM: Careful leaning over the railing! A better solution would be to contact the TIO straight away, you can find out their number on the 'How to complain' page. Vodafone usually springs into action when the TIO is chasing up your complaint.

Vodafail.com Moderation Team

0%
Share on facebook
16504 Someone from VIC thinks vodafone is Delayed MIssed-call Notifications at 1 Apr 2011 04:46:26 AM
In the last two weeks I have received (and reported) 5 delayed missed call notifications well over 24 hours to Three support. Delayed messages have only occurred since Vodafone and Three merged (into VHA). Three support claim they do not retain any networking logs to investigate delayed notifications if they are reported later than 24 hours which I do not believe. If I was a criminal they'd certainly be able to retrieve ANY messages (and calls) that I have made or received. My business has been affected due to the frequent delayed missed-call notifications and I will take the matter up with the Telecommunications Ombudsman.
1 Apr 2011 09:56:32 AM: I was promised that a Three upport person will call me every 2nd day (for a month) for a status update on my delayed missed-call notifications. Last call I received was 3 days ago - cannot rely on Three support commitment at all!!!!

0%
Share on facebook
16503 Someone from SA thinks vodafone is Very unhappy at 1 Apr 2011 03:47:24 AM
Our company purchased 4 x iPhone 4 vodafail packages. Sales team advised that all service & reception issues were resolved by rolling out more towers. We purchased the $65 plan as extra download 4G was required to use our online management tools whilst away from the office. We are unable to download files as the time to do this takes minutes & screen freezes. Also drop our calls , voice messages received the next day! We require these phones for business! case with Communication Ombudsman .....they have 10 days to respond, day 9 today!

0%
Share on facebook
16501 Someone from NSW thinks vodafone is Very at 1 Apr 2011 02:18:12 AM
I am stuck in a contract and have found that vodafone coverage is nothing like what I was told it would be. My 3g reception has been pathetic almost the entire time I've had my iphone and as soon as I leave sydney 3g capabilities are useless.
This I found especially annoying - their coverage maps are a complete lie.
Most infuriating of all? There is no obvious avenue for voicing my lack of satisfaction and my anger at their uselessness.

100%
Share on facebook
16500 Someone from VIC thinks vodafone is Consistently billed incorrect amount for internet service. at 1 Apr 2011 01:06:35 AM
I am getting rid of Vodafone this month after 2 years of pain. (HIGH FIVES ALL ROUND) All I can say is that from the very first month I was billed incorrectly for my $39.00 monthly plan. The situation became ridiculous when I went overseas for 6 seeks and they sent me a $290.00 dollar bill for the month I didn't even use the service at all. I am on an 8Gb monthly plan and I should pay $20 every GB I go over that amount. Last months bill states that I used 9Gb and therefore I am being charged for $230.00. This means that I am being charged $191.00 for the additional 1 Gb. When I called vodafone to complain I was advised that the additional charges are because I receive a paper bill in the mail. I explained that the paper bill is an additional fee of only $4.00 but the Indian guy kept repeating to me that the maths where correct and I have been charged correctly. But this is just one of the many tales of woe I have been through with this hopeless company. At one stage last year they told me I owed them $1600.00 for 3 months use. But what really pissed me off is that in the past 2 years I would say I have spent overall 80-90 hours trying to resolve these issues - Thats more than 2 working weeks of my life wasted that I will not get back. And I don't even want to go into the stories about my coverage for both internet and mobile phones. So my advise is don't even bother calling their call centre if you have any issues. Call the ombudsman and then someone from the Vodafone NZ call centre will call you back and wipe away all your bullshit fees. Also please tell all you friends to stay the hell away from this company as you will end up with third world service in every way. In conclusion I would just like to say "GO TO HELL VODAFONE, YOU PISSED ME OFF FOR 2 YEARS YOU ROTTEN BASTARDS BUT NOW I AM FREEEEEEEEEE".

0%
Share on facebook
16498 Someone from NSW thinks vodafone is a big fail at 1 Apr 2011 12:09:52 AM
in 09 i joined vodafone mobile internet, which suited my needs. the first few months were fine with reception and reliability not being an issue. but then in late 09 reception was at its worst. i waited minutes for pages to load, half the time it wouldnt connect. i tried cancelling the plan but they wouldnt let me unless i pay it off, so now the plan finishes next month and im refusing to pay for the past six months of so called use. and that bitch lara is the most annoying thing ever made.
vodascum!

0%
Share on facebook
16496 Someone from WA thinks vodafone is Lack of Area Coverage at 31 Mar 2011 11:38:43 PM
I am CONSTANTLY being cut off during calls & the network coverage SUCKS... It would "suck a cricket ball doen a garden hose"... HONESTLY ... I am sick to death with bullshit excuse from Vodafone staff who could NOT careless ...

David in Perth !!!

0%
Share on facebook
16494 Someone from SA thinks vodafone is Rubbish at 31 Mar 2011 10:51:14 PM
I went from 3 to vodafone as it had free vodafone to vodafone and I got an iPhone 4.
I was blamingbthe phone for crap coverage and was even going to get new phone..... Deeply sorry Apple, you rock, love the technology .... Keep it happening . Now as far as vodafone, enough said on this forum, nearly everyone shares my pain about the lack of Internet coverage/ phone coverage. Damn annoying and scary, just wonder if I were in a life threatening situation, sure Telstra would come good, vodafone is crap, cannot wait to get out of contract....

0%
Share on facebook
16491 Someone from VIC thinks vodafone is 11 at 31 Mar 2011 10:44:50 PM
crap reception, delayed sms' and cannot send photos - recipients get a link - vodafone can get bent as well as crazy johns!

0%
Share on facebook
16489 Someone from WA thinks vodafone is Rubbish at 31 Mar 2011 10:26:27 PM
Living in the city you would assume that network coverage would be no issue.. clearly it is. To preven my calls from dropping out i'm forced to walk upstairs to my nighbours apartment and talk on their front door step. I know Perth is the most isolated city in the world and all... but seriously get your shit sorted Vodafone!
regards,
Liam (ex loyal customer)
2 Apr 2011 02:03:12 AM: yehhhhhhhhhhhhhhhh

0%
Share on facebook
16487 Someone from NSW thinks vodafone is going downhill at 31 Mar 2011 09:48:09 PM
To everyone.

I worked for this company pre and post Hutch merger. I can tell you that both internally and externally things have gone down hill fast. Dews and his team have completely ruined the internal culture of Vodafone and all they seem to care about is making a profit at the expense of their staff and customers.

I can tell you right now that the network upgrade is happening but at a snail's pace. It will be at least 18 months before things are even close to being stabilised and even then the speed of the network will pale in comparison to the other networks.

Yes I am a disgruntled ex-employee, I am devastated at seeing a company I loved and worked hard for (10 years) be ruined all because the (ex-3/hutch) senior exec team are no longer focused on the customer or it's people.

To all reading this, things will not get better for a long time, get out now and please don't take any excuses from the off shore call centre, go to the TIO.


0%
Share on facebook
16485 Someone from NSW thinks vodafone is epic fail at 31 Mar 2011 08:14:29 PM
Terrible reception regardless of where I am, with or without interference. The internet keeps dropping off too that often it won't sync my eemail until I get home where I have wifi. I'm basically paying a monthly bill for nothing.

95%
Share on facebook
16483 Someone from NSW thinks vodafone is response to the letter from the CEO of Vodafone. at 31 Mar 2011 06:41:52 PM
Dear Nigel,

I hope you don't mind me calling you Nigel, but seeing as you addressed me by my Christian name, I thought I'd pay you the same discourtesy. I'm sure we have never met personally. But then, Vodafone has always had a somewhat cavalier attitude to customer service, and not only in my experience. The letter of apology (3/3/2011) you sent to me and thousands of other customers was a kind of hilarious insult, and I think even the type of people that subscribe to bestiality websites collectively scoffed at your vapid excuses. I'd have thought it was a risky career move to apologise to your customers in the Telco business, seeing as it's an admission of guilt, which for my money makes you liable to compensate people for legitimate grievances-but that's an unpleasant topic to bring up at this fledgling stage, so we'll come back to that, but for now, I'll say this: apologies don't put dollars back in our pockets, Nigel. If you really wanted to apologise by 'snail-mail,' (which is apparently faster than your connection to 3G) you would have to bulldoze about 500 000 hectares of Tasmanian old growth if you wanted to be comprehensive about it. You say, in the second paragraph of the introduction, that you 'aim to provide our customers with an excellent customer experience and the best possible value, but recently our network and customer service performance, particularly in December and January, fell well below the standards we set for ourselves.' Fuck me, Nigel. That statement alone starts my mind spinning like a one-armed bandit. There's so many goddamn dirty questions (or confirmations of my suspicions) that you've thrown up for all to see that I don't know where to begin. I'll get to most of them in due course though. Pour yourself a Scotch.

Firstly, if the network coverage and customer service had only fallen below par in the months you mentioned, I might not be writing this note, but the fact is the service - both network and customer - has always been an abomination in the face of value for money and basic, honest, human decency and conduct. Secondly, I was amazed to discover that you have standards that you set for yourselves. What, pray tell, might these 'standards' be? It strikes me as standard practise in the Telco industry to yank customers around by their contracts like a choke chain without ever revealing what kind of obligations the service provider has to them, the paying customers. Let me stress that: PAYING CUSTOMER. That's right, old son, you work for me, for all intents and purposes or at least, that's what you should be doing. But all you do is take my money while alleging that you are providing me with something in return. In shabby reality, you're not. I am routinely overcharged for a service that I cannot even use in my own home or suburb. And it's patchy at best throughout the region. You might think we're a bunch of parochial morons out here in the sticks, but cellular technology has been available to us for at least ten years, believe it or not. Word is we'll even be getting the internet soon. Does Vodafone offer internet connections? I'm thinking of getting 56K dial-up. I don't have a landline yet, but I'll get one, because I'll be damned if I'm going to put up with your bullshit any longer.

Yes, a landline. I guess that way if I have to call the police or any other kind of emergency service, the phone connection is less likely to DROP OUT like it does when I use my mobile phone to call them I hate to have to sue you over some grievous, long term injury that I could sustain on my property. Did I mention that I'm a young woman living alone in a relatively isolated area? Yeah, that's right, I live a whole twenty minutes north of the largest regional centre in the Illawarra, and about twenty minutes south of a phone tower at Maddens Plains. In fact, I believe there is a phone tower in Thirroul, which is five minutes away from me. It's built between an Anglican church and a primary school, though the primary school is for Catholics so, I wonder why I can't call a friend on a lonely night, let alone the police or an ambulance? To the best of my knowledge, emergency services are not equipped to receive Morse code, or read smoke signals, which is about all I have at my disposal if something terrible happened. That was the first lie one of your sales reps told me - that Vodafone has 98% network coverage in Australia. Evidently, while the girl in the shop looked me in my good eye and said that, she neglected to mention that the 2% not covered includes a good deal of the Illawarra. Seeing as this was happening at a store in Wollongong, I don't see any excuse for it whatsoever, though I understand that honesty is not the best policy when you're in the snake-oil business. This brings me to a proposition - no - directive that I have for you:

Seeing as you were foolish enough to admit what a monumental balls-up your engineer gimps and sullen service reps made of December and January, I think it's only fair to expect some kind of compensation. I wonder if you would feel the same? It strikes me that you probably didn't become a CEO by lying down like a smack-whore on the nod and getting fucked by every ruthless exploiter that stepped over your body. Well, I don't intend to let that happen to me, so if you've got a problem with this strong suggestion, try and put yourself in my shoes. I bet you can. You don't get to be the boss just because you've got a smooth complexion or do you? Anyway, how's this? You pay me back the two bills I paid during December and January. By the way, nice timing on your Egyptian-style destruction of the communications system, dude. Right smack bang on the summer holidays. So - the bills amount to $84.89 (Dec) and $81.00 (Jan). If I hadn't somehow mysteriously exceeded my cap ($79), which always seems to happen, the sum total would be $158 for the pair, but seeing as your corrupt and/or terminally stupid Nazi debt-collector types like to overcharge me, it amounts to $165.89. There was no way for me to investigate this apparent skimming, because I have a couple of things going on in my life. Like commuting, working and sleeping. Having been on the phone to Vodafone for eight hours (total) one day, I don't feel particularly inspired to deal with your maniacal rhetoric on a monthly basis over a couple of dollars. But goddamn it, you know you take your cut well as I do, and I think that's a lousy way to make money. It's for bums. You grift people who give you their bank details like idiot tourists buying imitation Rolexes in third world countries. You're nothing but a bunch of hawkers, con-men and scabs. Your marketing department is run by pimps. The whole operation appears to be based - almost completely - on deceit and subterfuge. It's as if your organisation is run by an army of street thugs, and the call-centre workers are on the front line but I'm not saying the others are any better. I don't want you to feel singled out here, Nigel, but as the CEO, I would imagine you should be held responsible for the conduct of a major corporate entity whose moral compass has apparently been hurled into a snowdrift in the Arctic Circle.

Anyway, a few more stipulations regarding the money I am invoicing you for. I would, obviously, like to be released from this 'contract' I'm allegedly bound to. Seeing as you don't appear to take the contract seriously, I don't see why I should. When you show me your policies, codes of conduct etc, (which I was told were internal documents' when I asked to see them) I might entertain the idea that this contract' is in any way legally binding. You want to hope it is, because it's sure as hell not based on good will, is it? Telcos in this country have been getting away with treating people like shit and charging them for it for years. That is not going to happen to me anymore. So, I'll take the $165.89 - every cent, thanks - and be released from the contract without severance fees or string attachments of any kind. That deal goes a damnsight further than fair, Nigel, and you know it. We're talking about real money here, not that Monopoly-fantasy-call credit horseshit you use to dupe the rubes out of their shiny pennies. And I know that $165.89 ain't much to either of us, really, but I'm asking for it because it's money you admitted you don't deserve. Billing cycle begins on the first of the month. Failure to pay within the first 12 days of the new month will result in a $25 penalty fee!. If you are indeed 'working as hard and fast as [you] can to show [the customer] the changes and improvements [Vodafone is] making,' I want to see the evidence. In the form of cash, old mate. Money talks a hell of a lot louder than second-rate apologies beefed-up with pointless technical details. I hope I'm not being presumptuous, but I'm sure you are aware of this.

Explanations don't come easy in your business, do they? It was easier to get an apology out of you than it is to contend with the unmitigated stream of bullshit that I get from both automatons and humans that man your call-centres, which I imagine resemble some kind of third world sweatshop. Believe it or not, I am a professional - a civil servant, no less - and that is how I am able to pay these inexplicably inflated bills you keep hitting me with. Unfortunately, it also means that after a day of dealing with the disabled that I do not have the patience or inclination to deal with your half-bright service reps when I get home. Not that I can call you from my home, because, as I may have mentioned earlier MY PHONE DOES NOT HAVE SUFFICIENT NETWORK COVERAGE. I hope I'm being plain enough for you to follow me here, Nigel- in fact, it's quite pleasant writing to you, because I haven't been transferred to five different trainee phone monkeys who are pretending that the manager is out to lunch. I suppose you have a harem of PAs to screen your mail, but I pray to the heathen gods one of them hates you enough to pass this letter on to you.

Yours Sincerely,

Ms (SURNAME REMOVED)
31 Mar 2011 07:29:59 PM: Why did this message go all fucked up?
31 Mar 2011 11:04:13 PM: Apologies for that, the character encoding went a bit funny on your post but we've fixed it up now.

Thanks for an awesome read!

Vodafail.com Moderation Team
1 Apr 2011 09:11:54 AM: Hey thanks for fixing it. Glad you enjoyed it.
1 Apr 2011 02:13:40 PM: That was awesome Ms (SURNAME REMOVED)! You should be writing for a living!
1 Apr 2011 04:43:33 PM: Fucking genius. That is all.
2 Apr 2011 08:30:08 AM: Any reply?

Vodafail.com Moderation Team
3 Apr 2011 10:41:52 AM: No reply yet. I'll keep you updated.
12 Apr 2011 07:05:14 PM: Rotflmao! You bloody ledgend woman! I love you!!! That was brilliant! I laughed so hard! Gotta love sarcasm so beautifully and adequately put!
26 Apr 2011 07:16:01 PM: This is the best piece of writing I have read in a long time. Any reply yet?
27 Apr 2011 02:07:29 PM: Has there been any reply to this yet?!
30 Apr 2011 10:42:27 PM: Good luck in suing for compensation based on the fact that you had injured yourself on your property and could not contact emergency services because you had poor mobile services. The fact that you have acknowledged this means it was forseeable, so unless you do whatever is reasonable to overcome this i.e. find a more reliable service suited for 'the sticks' such as telstra (you know, the service renowned for great regional coverage') then you have contributed to your own ill fortunes. I would think the fact that the CEO admitted to and apologised for faults in the service shows courage. You didn't see Optus apologise when they signed up too many users for their network capability.
They simply denied it and hoped no one noticed in the time it took them to install more towers and upgrade their network, for which, like Vodafone, they are constantly still doing.
2 May 2011 02:09:25 PM: That was fantastic. But who is this TWAT above me. Do they work for Telstra?
I have noticed a LOT of pro telstra comments on the site. Is this why they charge like a wounded bull, because that have TWAT monkeys running around commenting on forums against thier competitors?
3 May 2011 08:44:46 PM: Dear 30 Apr 2011 10:42:27 PM,

If that's your idea of courage, I'd hate to see your idea of business sense.

- Ms.
16 May 2011 12:12:57 PM: If everyone goes to Telstra They will have a monopoly AGAIN!!!
Vonaphone Prepaid thank Goodness!!
20 Jul 2011 05:30:11 PM: Pure genius!!!!! Will you marry me?
31 Jul 2011 08:03:33 PM: F*cking awesome!
3 Aug 2011 06:35:26 PM: Bit off-topic, but thought I would mention: it's my understanding that you can dial emergency services (000) from any provider and it will be routed through, so long as their is a tower in your area to pick up the signal. So, this means if you have a handset on Vodafone, if there is a compatible Telstra tower in the area, it will accept the call. Don't take my word for it though... I don't like the idea of getting sued! Or, more importantly people dying because of my assumptions. :P
13 Sep 2011 07:36:50 PM: You can always call 000 as long as there's a tower to pick up the signal, no matter what network, even if the mobile doesn't have a SIM card in it. I worked in the 000 call centre: if there's no SIM card in the phone, the call just comes through as usual except without any address information.
4 Jan 2012 11:11:59 AM: That was an awesome read..Someone should make sure VF and the ACMA get that one...I had to print that out...it was totally inspiring....

0%
Share on facebook
16479 Someone from NSW thinks vodafone is Disappointing at 31 Mar 2011 11:51:56 AM
just like everyone else I have poor reception especially when I am trying to use the web. What's the point of getting 500MB data every mth when I cant even use it? The issue has been ongoing for over 6 mths now and no fix seems to be in place. The only reason why I am still with Voda is because I have been with you for almost 7 years and had no problem it until this issue came up. I hope this feedback will be taken on board

0%
Share on facebook
16478 Someone from SA thinks vodafone is Drop outs at 31 Mar 2011 09:13:41 AM
3G coverage is pathetic, takes forever to load a page if at all, phone calls constantly dropping out, thank god I am rid of vodafone!

0%
Share on facebook
16474 Someone from WA thinks vodafone is Badly failing at 30 Mar 2011 05:15:58 PM
Access to network services (Data and Telephony) has been very bad since Saturday, 26th March, 2011. I've experienced drop outs on calls, no SMS connections at times, and very very bad data transfer rates throughout the day. Only during early morning hours data connections seem to be reliable and fast enough. I have experienced this at home so it's not a question of moving to a black spot or less-covered area.
A radius of only 5 km from Perth CBD. I find this unacceptable.
Thanks

0%
Share on facebook
16472 Someone from NSW thinks vodafone is epic fail at 30 Mar 2011 01:46:13 PM
I work in North Sydney and I don't get 3G most of the time, and when I do is slower than my dial up back home in Peru in 1998. Moreover, not only the data network is defective but also the mobile network (voice calls). My wife calls me during the day and most of the time it goes straight to voicemail. I tried calling myself and it only goes through after 3-6 attempts.
How crap is Vodafone? its absolute R.U.B.I.S.H.

0%
Share on facebook
16471 Someone from WA thinks vodafone is Epic Fail at 30 Mar 2011 01:41:12 PM
I joined Vodafone from a recepected leco because they had the phone that I liked. The only problem is the phone has never worked as Vodas reception is awefull. I complained and complained and complained and nothing happened. So I stopped paying my bills and have unlocked my phone and use another sim in there now. I called vodafone and told them I was to cancell my contract and was told it will be 1500 dollars. After two hours on the phone the indian bloke said pay your bill or pay the exit fee either way i dont care.

I hate vodafone so hard right now
30 Mar 2011 01:44:00 PM: take ten minutes here: http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp
and in ten working days your problem will be solved (you'll speak with an Aussie, and they will give you a full refund).

31 Mar 2011 03:52:58 PM: thanks lodged

0%
Share on facebook
16467 Someone from VIC thinks vodafone is lost customers at 30 Mar 2011 12:09:10 AM
Receiving calls or texts to late and charges are not explained properly as I'm on unlimited
Very bad reception and lost calls
not enough gigabyte download for $114 a month

88%
Share on facebook
16466 Someone from WA thinks vodafone is An old complaint letter- at 29 Mar 2011 11:27:11 PM
Dear Cretins,
I have been an customer since 9th July 2010, when I signed up for your 24 month with phone and data deal. During this nine-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional perogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material
My network connection stopped without warning, resulting in my spending an entire Saturday sitting on my fat a**e waiting for your operator to work out what I was calling about
I spent a further 257 minutes listening to your infuriating hold music, and the even more annoying robot woman telling me to look at your helpful website I alleviated the boredom by playing with my t..ticles for a few minutes - an activity at which you are no-doubt both familiar and highly adept.. I have made 9 calls on my mobile to your no-help line, and have been unhelpfully transferred to variety of disinterested individuals, who are it seems also highly skilled bollock jugglers
I have been informed that the network is available (and someone will call me back); that no network info is available (and someone will call me back); that I will be transferred to someone who knows whether or not a network available (and then been cut off); that I will be transferred to someone (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone and then been redirected to the irritating robot woman...and several other variations on this theme.
Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important t..ticle-moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustration's in print than to shout them at your unending hold music.
Forgive me, therefore, if I continue. I thought T were s.it, that they had attained the holy piss-pot of godawful customer relations, that no-one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose Voda, and because, well, there isn't anyone else is there? How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of b**tards you truly are. You are sputum-filled pieces of incompetents of the highest order. Telecom - w..nkers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy. Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief quickly be replaced by derision, and even perhaps bemused rage. I enclose two small deposits, selected with great care from my cats litter tray, as an expression of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings, and its worthless employees. Have a nice day -, you irritatingly incompetent and infuriatingly unhelpful bunch of *****. John
30 Mar 2011 08:01:43 PM: lmao love it
30 Mar 2011 09:27:42 PM: Can't stop laughing, so well written.
31 Mar 2011 10:40:38 PM: This is a rip-off of a letter send to Optus at least 7 years ago. It did the email rounds in 2004.
2 Apr 2011 12:23:48 AM: Yeah- actually orginated in Britain complaining about NTL. Subject does say its an old complaint letter. Both classic and timely- beautiful in that it says all that needs to be said.
11 Sep 2011 12:11:48 AM: Classic
13 Oct 2011 01:07:28 AM: BRilliant
14 Mar 2012 12:52:46 AM: Says it all- a useless ahower of Bs

0%
Share on facebook
16465 Someone from NSW thinks vodafone is 10/10 Failure at 29 Mar 2011 09:38:51 PM
No coverage when it's needed. Two emails to customer service ignored. Waited on hold for over 2 hours on the customer service line. Just finished my TIO complaint.

0%
Share on facebook
16463 Someone from NSW thinks vodafone is speechless at 29 Mar 2011 07:17:20 PM
30 Mar 2011 07:55:02 PM: Well did you provide your 4 digit pin? Or your happy for them to violate privacy when it suits you?
30 Mar 2011 08:14:30 PM: @ 30 Mar 2011 08:55:02 PM:

What do you not understand about the top of the second response 'Thank you for providing the information requested.'?
31 Mar 2011 08:29:57 AM: The first response, i provided all the information they asked and they response with this second email.>>..... they trying to make it hard to quit
Fxxx

0%
Share on facebook
16462 Someone from WA thinks vodafone is Am I alone at 29 Mar 2011 06:52:17 PM
Hey just checking I am not alone
Who has phoned Vodafone about no network connection only to be told that it must be your handset that is the problem and not Vodafone?
Do you find Vodafone operators are slow and difficult?
Have you heard the line that Vodafone is "upgrading the network"?
Do you find that customer service looks to customer faults and not Vodafone faults?
Do you find that compliants logged online are responded to an email with "solved" when nothing is solved at all.
30 Mar 2011 07:06:28 PM: im the same, no network connection.

 1   2   3   4   5   6   7   8   9   10   11   12   13   14   15   16   17   18   19   20   21   22   23   24   25   26   27   28   29   30   31   32   33   34   35   36   37   38   39   40   41   42   43   44   45   46   47   48   49   50   51   52   53   54   55   56   57   58   59   60   61   62   63   64   65   66   67   68   69   70   71   72   73   74   75   76   77   78   79   80   81   82   83   84   85   86   87   88   89   90   91   92   93   94   95   96   97   98   99