26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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13972 Someone from NSW thinks vodafone is Poor - 10 at 21 Jan 2011 03:50:45 PM
Almost EVERY call I receive or make drops out. There is huge blackspots all over sydney city, poor reception in the eastern suburbs (Vaucluse, Watsons Bay). To have a phone contract that your phone does not ring whilst it sits on your coffeetable due to the coverage in our capital city is terrible, especially considering one of my kids has a life threatening kidney disease.

I also asked Vodafone to check the coverage map for Blueys Beach, Smiths Lake and Pacific Palms as I have recently purchased a house in the area. The coverage map states FULL RECEPTION but in actuality there is NO RECEPTION for miles around, not even a bar. Great news again for me as my kid has a life threatening kidney disease and I can't use my phone at my new house...

The $45 unlimited plan seems too sweet. Why not bring customers down from $120 unlimited plans to the unlimited $45 plans? Greed? Just don't care?

Tethering internet always seems impossible, data is ssllllllooooooooowww, calls always drop out and there is terribly unreliable coverage..

Vodafone, you'll be lucky if you last a couple of years in this country the way your going..

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13970 Someone from QLD thinks vodafone is Getting worse by the day at 21 Jan 2011 03:42:31 PM
Every phone call I make, I know it is to be shortlived. On average my phone calls last a maximum 2 minutes, because of the continuous dropout due to extremely poor signal. Also, I tend to have to stay very (and I mean VERY) still so that I don't lose the one bar of signal strength I always have. The day I see my phone with 2 signal bars, is one heck of a lucky day for me!
I've been with Vodafone my whole life, but this is the worst state I've seen the network in. I'm seriously thinking of changing!!
21 Jan 2011 04:07:12 PM: If this is not normal for your area and has only been the last 2months, its because vodafone is updating the tower in your area.
if you stick with vodafone by the end of 2011 our network will be up there with telstras,
just sucks that the upgrades have been effecting this many people.
23 Jan 2011 06:09:53 AM: Yeah, will you wave the bill til the end of 2011 ??? a year away ???
Your network will never be "up there with Telstras"

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13969 Someone from NSW thinks vodafone is retarded at 21 Jan 2011 03:41:33 PM
since i have been on my vodafail plan, i have had no reception at home, 3 of my friends houses, and sometimes even in Miranda Westfield.
Being over charged constantly even though im on a $59 dollar plan i end up paying atleast 15 dollars more, when trying to call vodafail about it, i sat on call waiting for almost an hour with the land line, the battery from the land line phone ran out before they could ever talk to me. after going to a vodafail store and telling them the situation they told me, everyone gets overcharged on vodafail and if i didnt like it i should sign up to Telstra or Optus, after asking a second question about bad reception issues they said vodafails hardware is old and they cant do anything about it, and that i should complain to someone that really cares like my mummy.
10 Feb 2011 12:35:57 PM: haha! wouldnt expect anything less than those answers from those Wankers lol

ashleigh

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13963 Someone from VIC thinks vodafone is merged with 3 at 21 Jan 2011 03:32:22 PM
I am with 3, but 3 do not sell 3 phones, because "we have merged with vodaphone".
Ok they can sell me a vodaphone phone, then want between $50 and $199 to unlock the phone I buy from the 3/ vodaphone store.
I was a vodaphone customer and changed due to wait times with help, poor reception, poor after sales and high call costs.
I wish you would start a three the unlucky number site, as I'm sure 3 customers like myself also have no signal/no service and no assistance. good luck

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13959 Someone from QLD thinks vodafone is Im not here for no reason at 21 Jan 2011 03:21:01 PM
Vodafone network reception is the worst reception possible. After spending over 3 hours on hold with goodpta singh and goopta nagi they tried telling me they were going to build a new tower in my area to fix my network problems. In the next few months too they tell me. When is the due date? Oh, it hasnt actually been approved yet. Lies.

I bought the Desire HD, and they have deliberately shafted their customers by getting HTC to not implement the 850Mhz frequency, so I cant even take it to Telstra when I'm finished with these lying, theiving, criminals. On top of that the phone sucks on so many levels its not funny.

Whats that? Over 60% of the time your phone has no reception? Oh well, thats normal isnt it? Yeh right, I monitor mobile equipment using Telstra's NextG network, even in vehicles driving around all kinds of places it works over 99% of the time. Sorry, VODAFONE NETWORK FAAAAAAIIIIILLLLLLL!

I have been ripped off by Vodafone. Take the phone back to the store for support, and they have got it down pat on how to get you out the door in record time. Any vodafone store is purely, 100% sales based. They do not have any stores where you can get support. Support is completely done by calling old mate singh in india and getting inane, useless, totally ridiculous answers. You can't even tell what they are saying half the time. Then they tell me the answer is to turn 3G off. Yeh right. Buy a smart phone so you cant use the Internet. Thats a little oxymoron, contravenes the Trade Practices Act really.

I have been attempting to deal with 1555 for a while now, and they do not call me back. I have been very polite when dealing with them. My story is now going to the TIO.

Thanks for NOTHING vodafone.
24 Jan 2011 11:00:55 AM: While i agree Vodafone is poor you cant get angry over not implementing some certain network band such as the 850MHz band. Working for a vendor I know the issues surrounding the different bands. As the 850 band is mainly implemented in the USA mobile handset vendors do a predominant amount of development in the US which takes longer than the European version (i.e. 900MHz version) SO in the interest of not losing time to market to the likes of Optus they are forced to go ahead with the European version. In some cases handsets support both 850 and 900 bands but at the moment this is Rare (Only some Nokia's and the IPhone at this stage)

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13958 Someone from VIC thinks vodafone is epic fail at 21 Jan 2011 03:20:36 PM
Delayed/lost SMS
Delayed/lost Voicemail
Barely functional 3G network

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13955 Someone from WA thinks vodafone is useless at 21 Jan 2011 03:18:04 PM
Poor 3G coverage at best. Drops out all the time when their map shows good coverage well beond my suburb.

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13954 Someone from ACT thinks vodafone is Big Time FAIL at 21 Jan 2011 03:16:25 PM
I am on prepaid and sometimes I cant make any phone calls due to no reception. Sometimes its there and sometimes it ain't.

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13953 Someone from VIC thinks vodafone is Almost useless at 21 Jan 2011 03:15:39 PM
I have been a 3 customer for about 4 years. Everything fine for the first 2 but the last 2 is a different story. At home in a leafy northern melbourne suburb my iphone 3gs shows no service, roaming or at best 1 to 2 bars of reception. About a third of the time it has no service. I am in their metro melbourne coverage area so I figure I should have decent coverage 24/7 with them, thats what I pay them for!!

I was in Sydney last week travelling from Mosman to the northern beaches area of Ingleside. I rand my wife at home in melbourne and during a 10 minute conversation I had 6 drop outs. Not good enough 3/Vodaphone!

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13952 Someone from NSW thinks vodafone is high at 21 Jan 2011 03:15:01 PM
NO signal in Sydney City railway stations. Very poor & loss of reception on many parts of the Sydney Northshore rail link. Vodafone website is cumbersome and too slow. Overall, VERY DISSatisfied with Vodafone. I'm going back to Optus.

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13951 Someone from ACT thinks vodafone is Vodafone is a disappointment at 21 Jan 2011 03:10:29 PM
I have noticed for some time that when I pick up my mobile to answer a call (before enough time has lapsed that it's transferred to voicemail) the call would disconnect at hello. At other times when I make a call I can hear the ring tone but I cannot get through, the call disconnecting itself before reaching the other person. Because I don't use my mobile as much as other people do, I've just put up with the problem because I can't be bothered to switch to another telco. It was only after I read several SMH articles about Vodafone issues that I came to realize that this problem I was experiencing and still do is widespread in the Vodafone network. It's truly disappointing, Vodafone comes off as being unprofessional and not trustworthy.

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13950 Someone from QLD thinks vodafone is 3g and call drop outs at 21 Jan 2011 03:09:41 PM
I signed up for a 12 month contract last june. For the first four months my payments to them for some reason was not being updated in the system. So while I was paying on time and often before time, I kept getting sms' demanding payment at the risk of disconnection, which did occur. I eventually got onto CS after the eight or ninth attempt, I was told to just turn my handset off and back on and that seemed fix it. Weird bad true. I figured that would be the end of it but then around september I noticed I started getting really bad phone and 3G reception. My phone 30% of the time will just cut out for no reason during a call, the other 30% of the time it will cut out within about three seconds into the call, it works the other 40% of the time. I just wonder how much my bill is inflated if Voda charge a flag fall. Also network acccess cuts out despite having full bars/being in a city/under a voda tower. Piss poor. I pay 70 dollars a month for the privilege of having access to my phone 40% of the time. Pathetic.

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13948 Someone from WA thinks vodafone is Billing at 21 Jan 2011 03:06:06 PM
Vodafone is so fail that when your bill is overdue and they activate call baring you can't even use your vodafail mobile to call vodafail and pay your bill!! If you had reception that is...

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13947 Someone from SA thinks vodafone is Drop outs at 21 Jan 2011 03:04:36 PM
25 Jan 2011 01:02:12 PM: It would be worth clickng on the How to Complain link on ths site before you even start, because you will need records. I think you should be able to get out of your contract penalty free AND be reimbursed for the injury to your business.That is with the TIO.

Also, it is worth considerng the class action against Vodafone

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13946 Someone from WA thinks vodafone is failed at 21 Jan 2011 03:02:46 PM
Coverage drops out regualrly - calls drop out mid conversation. cant get internet connectivity even in CBD. Live in como and get 1 bar signal

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13945 Someone from ACT thinks vodafone is Epic Fail at 21 Jan 2011 03:01:15 PM
Having used to work for Vodafone in Geelong, I had an incentive to put up with their terrible coverage because they were paying half my bill for me. Even still, I made complaints to their customer care line with no luck. Now, I live in Melbourne and work in the CBD and my coverage is worse than ever! Driving down Russell Street the other day, my phone was SEARCHING... this is unacceptable! I never have internet coverage (always having to use WIFI) and at my house the phone drops in and out of coverage constantly. I have checked with retail staff and the online coverage maps and I should have FULL 3G reception everywhere.
I rang Vodafone to complain AGAIN about this on Tuesday. After sitting on hold for 30 minutes, I was told I needed to be transferred to a different department. After 30 minutes on hold for the second time, my service dropped out before I could speak to someone. I called back again, asked to be put through the the Network department, and after 30 minutes on hold AGAIN finally got to speak to someone. I explained all my issues and they said "you need to speak to the network department". I said "Didn't I come through to them?" they said "no, this is the billing department and the network department closed at 8 so you will call them tomorrow." You can imagine how annoyed I was with this situation! This was at 8.10. If they had answered my call in the first place and put me through to the right department, it may have been sorted. SO! I call back on Wednesday, speak to someone from Network and they say they can't do anything about canceling contracts so I'm out through to the Collections department. I'm getting more and more pissed every second with this! I tell them my story AGAIN and they say that because I've moved addresses, they will not cancel my contract without a fee because my network is checked to the address where the phone is provisioned. I told them that it was a MOBILE phone and should work everywhere. If I wanted a home phone, I would've got a landline! They then said they would do me a deal because I used to work for them and let me cancel the contract without a fee however I have to pay for the phone. Good work Vodafone! We all know why you do that! Because the phones are where you make your money! Not only that but what good is a iPhone 4 to me that is locked to Vodafone?! Last time I checked you couldn't unlock the iPhones because it voided your warranty! So you now want me to PAY for I phone I don't even want to use on your network when I'm getting it for free! I told them I would send them back the phone (because they just refurbish them and give them to you when you're phone is replaced under repair anyway) and they told me that was not an option and I was given my option and if I didn't like it, to take it to the Ombudsman. Thanks for the advice, that is exactly what I did! They say that the success rates for mergers are only at about 30%... well, look out! I'm pretty sure that unless they pull their fingers out, this one with 3 is SURE to fail!

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13944 Someone from NSW thinks vodafone is How long is a piece of string. They fail..endlessly... at 21 Jan 2011 03:00:47 PM
After being a customer with Vodafone Australia for 10 years I have never, ever experienced the terrible service to the degree I am experiencing today. Fourteen months ago I decided to go for a new post-paid plan, choosing Vodafone was a given as I am one of the few people who believe in brand loyalty. It wasnt the most attractive plan available to me but I though "Hey, I haven't had any issues in 10 years of service, whats the harm in signing to a more costly contract?". This was MY fail, assuming the best from a 2-bit telcom struggling to keep its head above water..never again.
First it started with drop outs. In rural areas, then suburban areas, hell even on Pitt Street for a few days whilst at work. Often when I see coverage I ask my friends "Have you got reception?" Their replies were always yes, followed by an explanation of how great Telstra and Optus coverage is.
I lost a few hundred dollars throughout 2010 due to drop-outs with vodafone. This is with a majority of calls being made from North Western Suburbs and Sydney CBD. FAIL VODAFONE

Then there was the phone insurance issue. Another premium I pay for that I didn't receive without wasting valuable time arguing on the phone. My phone was water damaged and upon making a claim I was told it was rejected, due to physical tampering. I've owned the phone from new, nobody has touched the phone except me from new and I certainly have never, nor attempted to open the handset. I spent $140 on insurance premiums and then a further $150 for a replacement handset. The process spanned over 1 month and cut into 7 of my working hours. Thats more money than I care to share, but my was time reimbursed? No. Was there an apology? No. Did I pay a ridiculous amount to receive another poorly built handset that their consumer products team have selected? Yes. FAIL VODAFONE

Then I hear about lawsuits, and customer details being accessed remotely outside of Vodafone. Sweet, so now who knows which hands my credit card details lie with, or my personal details, or my call records, or my phone number. Wheres the privacy? FAIL VODAFONE

Then floods hit, a national disaster. Coverage was knocked out in Brisbane during an EMERGENCY. Thats just great Vodafone, poorly design your telco infrastructure so that in dire times nobody can use your service when they need to most. I wonder how much avoidable damage was caused thanks to people being denied a service they are entitled to?

After 10 years, this relationship has broken down. Im disgusted at the way you operate, and the lack of responsibility you take for troubles you cause your valuable customers. Im not paying my next bill, because Vodafone you fail.
30 Jan 2011 11:28:16 PM: "Then floods hit, a national disaster. Coverage was knocked out in Brisbane during an EMERGENCY. Thats just great Vodafone, poorly design your telco infrastructure so that in dire times nobody can use your service when they need to most."

Get a grip on reality with this particular point - all networks (yes, that includes Telstra and Optus) suffered some degree of service interruption, not just Vodafone.

Going by the postings of some Vodafone, Optus and Telstra customers on other forums, Vodafone were apparently the first back on the air. Not being from Brisbane myself, I can only take that at face value.
21 Jul 2011 01:47:15 AM: No phone company covers water damaged phones.

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13943 Someone from SA thinks vodafone is at 21 Jan 2011 03:00:29 PM
What to do? Minimal coverage at home address, calls drop out or simply cannot be made. Vodafone will not cancel contracts...however suggested getting a prepaid phone with another carrier so i can make calls! Have been charged twice for a bill i paid ($300+) and told it will take 5-10 business days to be credited back. Have made complaints via email and never hear back and have basically given up calling Customer Service due to waiting times.
25 Jan 2011 05:56:07 AM: Check out the How to Complain link on this site.
25 Jan 2011 01:04:32 PM: Don't give up! That is what they want. That's how Vodafone contnue to get away with it!
Click on the "How to Complain" link on this site before you even start, because you will need records.

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13941 Someone from NSW thinks vodafone is at 21 Jan 2011 02:59:37 PM
I checked in store and online for coverage before I signed up.After numerous calls to them at 2 1/2 hour wait time per call, They say they agree that I should not have been sighned up as even though coverage maps say I have total coverage I have none at all. They have sent me a post pack to send them back my phone, but no letter to confirm they will release me from contract. I have sent them four emails, and called the customer NO CARE line but still have had no confirmation I wont owe them anything.I dont think I can trust them if I just send back the phone.

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13939 Someone from NSW thinks vodafone is Shonky all round at 21 Jan 2011 02:56:11 PM
For 2 years my calls dropped out and that was if I was lucky to even be able to make any calls!! It got to the stage where the only solution was for me to buy out my current plan and take on a new phone and plan...how stupid of me...I should have just changed to a different phone company. For the last year at least I have not been able to log into "myvodafone" online account and can never access my usage details. I rang Customer Care (which is an oxy moron) and was on hold for 1 Hour and 27 mins before getting through and was just told the issue was a network issue which would be fixed in 24 hours. What a crock ...They clearly have no idea because this issue has been happening for over 12 months!!!!!!! I have now escalated the issue via a complaint - so lets see if this ever gets sorted.

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13937 Someone from TAS thinks vodafone is Extreme Fail at 21 Jan 2011 02:55:34 PM
Last year I signed up to Vodafone Mobile Broadband as I already had a Blackberry through them and was fairly happy with the service/coverage/price etc. I took it home, connected it and happily began using the internet.
After around 5 minutes however it randomly slowed (around 0-20 kbsps downloads). I thought 'hmm this is weird,' so I unplugged it, plugged it back in and it did the same thing. After a few unpluggin sessions it refused to even connect.

Since that first day it has barely connected at all. (I have even taken it with me to Sydney where it would not connect and I was in the CBD!)

As I have been paying $50 a month for it, I have tried speaking to them about it (I try almost every month) and they simply have no idea what to do.... They leave me on hold for 20-30 mins, transfer me between departments and in some cases I have even had people from Vodafone hang up on me (this has actually happened quite a few times!)

I just got off the phone just then complaining about the internet, where the man said that the problem 'obviously lies with the computer' and told me to go to my nearest Vodafone shop. I told him that was over 3.5 hours drive from here, nearly 7 hours return and he just said: 'so, when will you be able to get there then??'
ARRRRGGGHHHHHHH I just felt like yelling at him (but I didnt). The phone call was not resolved as I just said that I 'would think about it' and hung up...
Since I bought the broadband I have spent almost $500 for something I cant use and after MANY complaints, phone calls and hours wasted it looks like it will never be fixed and I will never get my money back.

I HATE VODAFONE

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13936 Someone from VIC thinks vodafone is Very bad service!!!! at 21 Jan 2011 02:54:53 PM
I have no reception at my house!!!! How is it I have to honor my contract for two years when they can't provide services they promised or they will charge me exit fee???

I run a business and I can't rely on my own phone!!!

Sick of waiting for any help from customer service.

Will be going to the ombudsman for help.

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13933 Someone from QLD thinks vodafone is More useless a\than fly screens on a submarine at 21 Jan 2011 02:53:00 PM
Have had patchie at best coverage for the past 3 weeks. Calls drop out and messages take hours to get through ( several sms's took more thank 24 hours), that if I can even get a signal to send one. I live in a big city that is meant to have excellent coverage. Vodafone you fail big time.

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13932 Someone from NSW thinks vodafone is Appalling data download on mobile phone at 21 Jan 2011 02:52:25 PM
There is just not enough grunt in their network for data download on my phone. It's appalling. VODAFONE are concentrating on growing their customer base with promotions like unlimited calls etc... Instead of focussing on fixing their tired old network. So frustrating. I've only got 3 months of contract left with them and I'll be churning back to Telstra, the good old faithful/reliable network that's full of grunt, and I'll NEVER EVER return to the VODAFONE network.

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13930 Someone from SA thinks vodafone is utter at 21 Jan 2011 02:48:25 PM
i started of with 3 because my prior vodafone deal was an expensive waste of time (5 years ago ) and here they are again fucking up my 3 coverage! vodafone get out i say. this company and its sales only mentality has proved time and time again that customer service is not their concern. now 3 customers service is not their concern either. why is an incompetant telco allowed to take over another network and then show contempt for their customers as well?

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13928 Someone from WA thinks vodafone is Pretty fail at 21 Jan 2011 02:44:12 PM
Mainly very inconsistent 3G, I am in CBD and get very poor response.
Only really experienced serious call issues this week (not withstanding the December outage).
Had numerous dropped calls, inability to place SMS , but seem to receive ok (of course I don't know how many I am NOT receiving.)
Made worse by lack of local support after 5pm (call centre closes at 8pm EST)
Incorrect information about fault line being open 24 hours (still haven't found a 24 hour number).
Promises to receive call back after several hours attempting to connect were not followed through until I complained in writing.
Have asked to be released from our current contract so that we can find a provider that can provide.
We pay over $5000 per year for mobile services and do not think it unreasonable to be able to get coverage and response. Back to Telstra as soon as I get that release.

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13926 Someone from NT thinks vodafone is relentlessly shite at 21 Jan 2011 02:39:21 PM
I'm not longer in this mess because I gave up and coughed up. I had been with Vodafone for quite a while and in the N.T. - even inner city Darwin area, the reception is rubbish. I'm talking ZERO bars. From inside my house, anywhere in my house in one of the oldest suburbs of Darwin, very close to the city center, I have to leave my phone on my windowsill in hope of gaining reception. If I get a call I must run outside and even then I am at a high risk of reception fail. I had complained a few times to the HORRIBLE staff at Casuarina Vodafone but they say 'that's just Darwin' and 'All the carriers have this problem'. Let me tell you now, that this is RUBBISH. Since I switched my phone now gets reception inside my house and never drops out outside. YOU LIE, VODAFAIL. YOU LIE. When my phone died I went into Vodafail and enquired about what I could do. The phone had simply deteriorated from a functioning Nokia N95 to one that wouldn't work. There was no incedent or anything like that. I was told by the DISGUSTING VODAFAIL CASUARINA STAFF that my only choices were to pay out my contract and enter into a new contract with Vodafail or pay out my contract and go elsewhere. Some way to treat a loyal customer. I asked if there was anything they could do, any deals, any help on perhaps repairing the phone and the fat little goth behind the counter told me in the rudest of no uncertain terms that bad luck, whatever you do you have to pay up, we dont care. I then said why should I stay with you when I can go to telstra who had a better deal on at the time and had better reception? She bassically then told me to f-off to Telstra then, she doesn't care. So I did. And my HTC Desire Andriod never misses a bar. And I have never had a bill quite as large as some of my Vodafail bills. And the staff were rather pleasant. This isn't an add for Telstra, I think they all pretty much stink but Vodafail stinks the most. They sent me the $300 bill of course. I paid... eventually.

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13924 Someone from QLD thinks vodafone is extremely at 21 Jan 2011 02:38:27 PM
i had a phone on a pre paid plan with vodafone for about 4 years and then when i first got the phone it was brand new but even as soon as i got it i found trouble with service coverage everywhere that i went and if i did have reception it would only be a maximum of 1 - 2 bars out of 6 but whenever i would have limited service like calls to 000 i would have full bars which led to poor reception calls dropping out texts arriving late sometimes up to three weeks late voicemails and notificATIONS of missed calls arriving late as well it suked because it affected my relationships with friends, work colleagus and family due to the fact that they just werent able to reach me due to vodafones extremely poor services

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13917 Someone from WA thinks vodafone is pretty crap at 21 Jan 2011 02:24:07 PM
1. Ellenbrook WA - very poor reception on 3G network. Only getting one maybe 2 bars (2 are rare) and making calls of any clarity are nigh impossible form both inside and outside the house.
2. Last 3 or 4 days I have been experiencing great difficulty in getting outgoing calls to connect - phone just hangs until it eventually shows that the call failed. Combined with that ocntinued dropout when trying to access e-mails, texts, Facebook,........... pretty much everything really.

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13914 Someone from NSW thinks vodafone is Hopless, get me out of here. at 21 Jan 2011 02:22:32 PM
Vodafone called me today with regards to a email I left on 30 Dec 2010. Kudos to them responding after close to a month (Punk intended). Over the last 2 weeks, I have managed to call them stating network coverage issues and initiating investigations. They have confirm poor coverage at my home (NSW 2137) and will be upgraded by Feb. Now, NSW 2137 is not even on the list of upgrade sites on their media report. Are they kidding me?

Both my wife and myself are on Vodafone, so chances of call dropping is x2. How did we manage to survive this for the last 2 months?

I'm still waiting for the billing team to contact me to offer alternatives. Get me out of my contracts please.

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13913 Someone from VIC thinks vodafone is Fail is an understatement at 21 Jan 2011 02:20:58 PM
I had network issues and was not recieving phone calls text messages and voicemails although in fairness voicemails some did run late by a week.
I had tried calling but would end up hanging up because after being on hold for 1 hour i would be told that i needed a different department which meant i had to hold for another hour.
Finally I was fed up and told vodafone that I was cancelling and not paying a cancelletion fee as this was a joke they then told nme to try different handsets and a number of different things they sent me text msgs that did not come through.
After all of this they told me they needed to troubleshoot which may take 28 days to figure out what was wrong. The Consultant then told me I had to pay to cancel which i was fuming at so i explained I was happy to continue as long as they were happy to pay consultancy fees per hour for the 18 hours i had been on this particular matter over 3 days and no call backs as promissed.
To cut a long story short after 5 hours I was offered a credit and was advised that because my phone was required for business and i could not wait to cancel and go to another network. Which i did immediately as i was traveling overseas the following day and left my phone with a friend for the time i was away and took theres so i did not have network problems.
I explained to the consultant that if i had to call back i needed to be compensated if none of the above were actioned. I had even exagerated my fees at $5000 per hour and told them that I would charge this for the hours i had spent previously and the hours I would send to sought it out.

After all of this I sure enough got charged to cancell and no credits were applied. I then called back and went to a supervisor who said i would not be credited but he would do me the favour and wave my cancellation fees. I explained to him that as per my mention that i would be requesting a $100,000 + compensation for my time and services. he then said that is impossible I then said well you wont apply any of the credits that were originally agreed to so put me through to the person who I spoe with originally and this super visor who I wont name refused saying he did not believe me that this had been mentioned and i was lucky that i he was crediting me the cancellation fee. I finally hung up as I was getting nowhere.
I then called the next day spoke to the person i originally spoke with for 5 hours on november 2nd mind you it took an hour to get through again. During this I conversation i had to loose it as he was going on about it was my fault and that he could no longer credit me as i cancelled on his advice but he would wave the fee. Finally I advised him of our compensation fee and he said he would wave the entire amount owing but could not get me any form of compensation.

Yours sincerly
Mr 30 hours+

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13911 Someone from NSW thinks vodafone is UberFail at 21 Jan 2011 02:19:11 PM
I signed up for Vodafone mobile internet. Paid $150 for the little modem and a SIM card. When I got it home I found that to get any reception at all on the thing I had to fix it to the outside of my house, and even then, reception drops out every so often, just like my phone service. I figured I'd try it for a month as some internet was better than no internet. I paid the $50 dollar bill at the end of December. After an infuriating month of having to wait hours for a page to load (if it loads at all) and constantly having Skype drop out on me in the middle of talking to my family back home, I get a bill for over $600. First they are claiming that I have not paid my first bill, even though my bank statement clearly states that I did; then they say that my fiancee and I used over 30G in under a month. I'm not sure how thats possible when the modem can't connect for over half the time anyway. But try explaining that to the tech support in India. They refused to take my complaint because their "records" show that I owe $600 dollars.

It gets worse....

I paid $150 for the modem and was told that it is unlocked and we are free to put in any SIM card we want... WRONG! Its locked to Vodafone. So I called their "help line" to get the unlock codes.... 45 minutes of holding... LARA... More holding...

The woman who I spoke to couldn't speak english well enough to know what an unlock code was. After speaking to her mangers manager and being disconnected and not called back 3 times, I was told to "go to the website as they did not know any unlock codes."
On the website, no unlock codes where available. And to get them I am required to pay $75 dollars.
I now have the number of the Ombudsman and will try to get them off him if I can get enough reception to make a call... And considering that I can't call my fiancee's phone when its 2 feet away from me I doubt I'll be able to.
21 Jan 2011 03:48:28 PM: My partner and I have the same issue. We have been told we used over 17Gb of data when we can't connect half the time. OUr unlocked mobile brodband dongles and the unlocked mobile phone are all locked to vodafone/crazy johns and can't be unlocked without paying. We had a billing enquiry done and they never called back about it. When I called them they said they did call us and gave us the results. Just another lie from vodafone

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13910 Someone from QLD thinks vodafone is Epic Fail at 21 Jan 2011 02:16:20 PM
This time - I missed calls from work because the phone didn't ring (full reception bars) and then the Voicemail came three days later - Vodafone offered to send my handsets (that's right, two, I bought the second one because the first one had the same issues) away for up to 8 weeks. They refused to admit that it's a network issue, even when I pointed out that I had both a Blackberry and an iPhone with THE SAME PROBLEMS. And when I pointed out that the loan phone did not have internet capabilities, and asked if they could cancel the internet section of my bill for the time the phones were away, the poor girl at the Vodafone store had to explain to me that it's 'impossible'. I am three months from the end of my contract and I will not be renewing it. I'm currently trying to get them to let me out early - they've cost me twice as much in lost shifts in the last week than the payments on the rest of my contract.

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13909 Someone from QLD thinks vodafone is 3G network is a JOKE at 21 Jan 2011 02:11:28 PM
Vodafone 3G network appears to be cobbled together with pieces of string that someone must constantly keep 'wet' (I'll leave the HOW up to your imagination!) for any data to get through at all. The person or persons responsible for this 'wetting' activity must be narcoleptic given the observed performance. In an area showing 100% coverage [according to Vodafone's web site] I can get anywhere from 3+ Mbps of bandwidth, to as little as NONE WHAT-SO-EVER. Unfortunately, the latter is a far more frequent occurrence than the former. I now keep detailed records [ping times, link drop-out frequency, etc] just for the day when this info will come in handy!!!
21 Jan 2011 02:15:50 PM: Unfortunately wet string has been replaced as the telecommunications medium of choice.

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13908 Someone from NSW thinks vodafone is 100% at 21 Jan 2011 02:11:20 PM
Where do I start?
There are 2 significant Vodafails I have experienced in the last 5 years. Not impressed:

1. I have had my Vodafone mobile number since I joined the service back in 1997. It is my only number I use for business purposes as I am self employed. However between 5 and 7 years ago, a number of clients and friends commented that they had tried to call me but been put through to a guys phone instead. It was confirmed when on one of these occasions my friend asked him where I was, and he replied "Oh, I've been getting calls for this girl for at least 5 years". As soon as my friend actually managed to get hold of me and tell me, I rang Vodafone to confront them about why another customer had MY number and did they realise I had probably lost business because of it!
Well the charming girl advised me that she would disconnect me!!! In the end I don't know what happened to the 'other guy', but what they did was to disconnect my service for a few hours and then reconnect it (after I had to call them to do it). I was never given an apology once. All this whilst on a $149 business plan per month. DISGUSTING.

2. My husband and I purchased the wireless internet because it was such a good deal. Shame it had zero reception. It would take up to 6 hours to load a single internet page, like hotmail login. The poor guy I spoke to was so sheepish when he admitted that Vodafail had failed to actually supply enough infrastrusture to support the demand. We took it back and got our refund.

I am still with Vodafone due to the call costs, however my husband and I will shortly be changing to Optus so we can save money on a package deal with our home and internet.
21 Jan 2011 03:13:34 PM: I have their mobile internet too... It never works and yet they are trying to say we went over our cap and that we owe $650.

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13905 Someone from WA thinks vodafone is at 21 Jan 2011 02:01:50 PM
when sighning up,no indication was given that our suburb as bad or no reception. This is after I specificly asked the vodaphone salesman about coverage in this area. while returning my sons handset after 7 days because of no network coverage, I was supprised that 3 other people returned the same handset at the same time. All of us were blamed for not taking care of the handset!!

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13903 Someone from WA thinks vodafone is epic fail at 21 Jan 2011 02:00:36 PM
Ok, so i previously lived in Wandi, a little out of the way but was told by teh guy selling me teh phone that reception out there was no issue. It was. So i moved to Attadale, right in teh metro area i suppose... and i couldnt use phone in house... so thats shit i thought... anyway so i go to work and in my office reception is poor at best, sometimes no reception at all...

WTF?!?!? im in teh metro area and i still cant get proper reception... and dont get me started on 3G... just did a test then... 0.06 mbps (from my3Gspeed.com)
21 Jan 2011 02:23:04 PM: I live 2 minutes away from a vodafone tower... I miss calls because my phone doesn't ring, then suddenly I'll get 5 texts and 3 missed calls from hours ago.

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13898 Someone from WA thinks vodafone is Very poor at 21 Jan 2011 01:56:40 PM
Very poor reception to nil in my home and garden. Delays in text messages to not delivered at all.

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13896 Someone from SA thinks vodafone is Unusable at 21 Jan 2011 01:48:43 PM
About two months ago reception in Adelaide CBD and esp. Bridgewater became pretty hit or miss, often miss. I'd get lost calls and couldn't see the network several times a day. Since then it has improved slightly but I just found out they did a survey of reception in Bridgewater and the area has lost 80% of the signal.....

Just waiting for my company to make the change....
25 Jan 2011 01:12:40 PM: Probably pass this to the appropriate people in your company.
It would be worth clickng on the How to Complain link on ths site. I think you should be able to get out of your contract penalty free AND be reimbursed for the injury to your business.That is with the TIO. Also, it is worth considerng the class action against Vodafone

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13895 Someone from ACT thinks vodafone is lack of coverage at 21 Jan 2011 01:44:50 PM
my biggest issue with VF is lack of coverage. Whenever we leave the Canberra urban area, I enter a "no reception zone" while my daughter who is on Otus has full covergae. I lose coverage in Muurambateman, Yass, Young, Captains Flat, Braidwood, Gunning, etc etc. As I ride a motorbike, the lack of service is a real issue in the event of an emergency.

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13894 Someone from VIC thinks vodafone is F'ing fail! at 21 Jan 2011 01:43:14 PM
Not to sure why it happens and would be interested to hear if it happens to others, but when ever i go to sporting events, i can never text anyone.

It says i have full reception but the message always fails.

Prime example of this was at the Ashes Criccket game at the MCG on Boxing day, The event was sponsered by vodaphone, but i still couldnt text - or use interent!?

It happened yesterday at the Australian open tennis as well???
21 Jan 2011 01:47:04 PM: Same as Christmas and new years, every man, woman, child and dog is sending text's from the venue. Therefore, whichever base station is in the area will become overloaded. I don't work for Vodafone. This is just the way the technology works.
21 Jan 2011 01:51:35 PM: Same with me - was at the cricket (MCG) on boxing day and phone said full 3G reception, yet I could not make calls or go on the net.
21 Jan 2011 02:03:46 PM: It's a peak load problem and it makes no sense bulking up the capacity of that particular network location to accomodate a sporting event that happens for 5 days a year. Cricket being a special case since it's so boring everyone reaches for the phone.
22 Jan 2011 08:12:22 PM: I've had it at the tennis also, couldn't use 3G internet at all, and after giving up completely I asked my friend on Optus to help out and send a text for me...
I really don't know why I bother. I had absolutely no problem until late last year. Stupid Vodafail!!!

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13889 Someone from VIC thinks vodafone is like a crip wearing red at 21 Jan 2011 01:38:35 PM
The usual problems; picture messages in particular come through about 5 hours later than they get sent, often with a batch of texts. I have so much drama with data though! I'm on an iphone 4, which is fast for all my friends on other networks, but I can barely even load something as lightweight as my Twitter timeline within 5 minutes (if at all).

I've noticed I have particularly slow service in Templestowe and South Melbourne, areas I unfortunately spend a lot of time in.
21 Jan 2011 02:11:47 PM: iphone4......

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13884 Someone from QLD thinks vodafone is like a donkey on rollerskates at 21 Jan 2011 01:24:02 PM
Vodafone customer for far too long now. Everything was fine with the old network...then 3G. I guess I understand, I do live about 25 minutes from the CBD of Brisbane (which is not exactly out in the sticks and still dark green on the coverage maps I'm regularly referred to by friendly staff). I'm glad to hear I'm not the only one who needs to stand in the middle of the street on one leg, holding a coat hanger in the air just to make a call let alone do anything else a smart phone is capable of. COUNTING DOWN til June '11.

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13883 Someone from NSW thinks vodafone is customer service/SMS/3G sucks at 21 Jan 2011 01:22:43 PM
When calling for assistance to the vodaphone support number I have never managed to get through to a human in less than 40 minutes. The vodaphone store from which i signed up is no faster at getting through.
SMS are delayed by hours more than 75% of the time, so that it is not even worth texting anymore.
The internet through their 3G service on my iphone fails to connect more than half the time, despite supposedly good reception.
There is no excuse for such poor service. Who ever is responsible should be fired.
In the meantime vodaphone should offer to reduce fees and costs by more than 50% given they provide less than 50% of the service they have promised.
If I was a shareholder I would be considering legal action given the obviously negligent manner in which the directors are running the country and reducing shareholder value.

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13882 Someone from QLD thinks vodafone is very disaPpointing at 21 Jan 2011 01:16:06 PM
I was a Vodafone customer for many years until about 2006. I then changed to another service provider due poor reception and was happy with them for a few years. Last year I decided to give Vodafone another go as they offered the handset I wanted on an ok plan. At the time I resided not even 10mins from the Cairns CBD so you would think that reception would be fantastic. Well I was wrong! To make any sort of call I would have to go outside and hold my phone above my head until it registered some sort of reception which was very rare. Not only was this a huge annoyance, as soon as I would connect through and begin talking to someone my phone would cut out and say that I have no reception. My partner had his internet connected with Vodafone and also had the same problems in relation to reception. He contacted Vodafone many times and was told that a technician was going to come out and fix the problem as we were supposed to be in a good reception area. Well no one every came out and after many hours on hold and many pass arounds to different 'sections' of the company his contract was cancelled. We have since moved again to another populated part of Cairns where I have been told that I should get good reception. Well thats also not true. Not only is it really hard to find a spot in my house, inside and out, where I get reception my handset will say that I have one or two bars and as soon as I push the call button it says that I have no service. I still get charged a connection fee everytime this happens. EVERY TIME! 20c or whatever it is may not be alot but when this happens multiple times a day it really does add up. I thought that maybe it could be my phone so I went out and bought a $30 prepaid phone offered by Vodafone. It is purposely built for just calling and texting so I thought that this would mean better service as there is not so much 'going on' with the phone. I now get about 1 bar more however it still cuts out once connected. Clearly it is not the phones. I have been a good customer to Vodafone with bills always paid on time even before due occasionally. I have made minor complaints however have never been rude on the phone. I live in a built up residential neighbourhood and no other service provider seems to have a problem providing their customers with adequate service in my area. I am fed up and sick of paying good money for a service that can't be properly provided to me. I am also unhappy with the recent 'information leaks' that have been reported. Vodafone - VERY DISAPPOINTING.

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13881 Someone from NSW thinks vodafone is OUT OF COVERAGE at 21 Jan 2011 01:15:51 PM
OUT OF COVERAGE, I CAN'T CALL MY HUBBY'S PHONE AS WE ARE ONLY 1 WALL APART.
21 Jan 2011 02:00:44 PM: why would you want to?

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13880 Someone from QLD thinks vodafone is Epic Fail at 21 Jan 2011 01:15:15 PM
Only a customer for for three months, have only ever received one bill. I have phone them ten times to date requesting invoices via email or mail, just get them to me. Last three phone calls where, if you don't pay the bill soon, will have to disconnect the phone! I want to pay the bill vodafone, just send me the damn invoices.

I'm also looking at seeing if I can terminate the contract as the reception is next to nill around most parts of Logan.

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13875 Someone from ACT thinks vodafone is Not at 21 Jan 2011 01:05:25 PM
If you're using an iPhone then look no further for your problems. Devices that try to do everything usually do none of them well and your voice, dropouts and other varied reception problems are directly attributable to that device.
21 Jan 2011 01:09:22 PM: Why does my iPhone work perfectly on another carrier then? (Exactly the same phone)

This is the kind of response you get from Vodafone staff <haha>
21 Jan 2011 01:15:31 PM: How do you know it's exaclty the same? I don't recall specifying which iPhone it was.
21 Jan 2011 01:34:43 PM: My own phone. I got my iPhone I used on the VF network (dropped calls, reception problems, Internet connection problems, late Voicemails, late SMS's) and used the SAME phone on another network and it worked perfectly...

How can you say it's the phone problem when it works perfectly on another carriers network?
21 Jan 2011 01:39:34 PM: Aren't you talking about ALL iPhones? Or are you saying one particular model only?
21 Jan 2011 01:41:41 PM: HAHA! Typical Vodafone response! It's not us! It's your phone! HAHA
21 Jan 2011 01:42:23 PM: iPhone 4 has well documented reception problems.
21 Jan 2011 01:43:44 PM: Also if you've already moved networks, what you are doing on here crying about it.
21 Jan 2011 01:45:27 PM: Simply disproving your point!
21 Jan 2011 01:47:41 PM: So you also fail as much as Vodafone because the iPhone4 does have issues.
21 Jan 2011 01:49:40 PM: I was having all these issues with an iPhone 3G
21 Jan 2011 01:50:16 PM: So you admit Vodafone are FAIL? <haha>
21 Jan 2011 01:57:07 PM: I don't care about Vodafone, I was merely pointing out that iPhone4's have problems and it doesn't matter which network you are on, if you don't fix the phones problems then you're coverage will be bad.
21 Jan 2011 01:58:07 PM: Note nothing to do with iPhone3G's or Vodafone in previous message. Perhaps if you could stick to topic you wouldn't look so stupid.
21 Jan 2011 07:27:05 PM: iPhone4 works perfectly on Telstra's NextG Network, it doesn't work on vodafails network as they do not have the capacity to cope with it (or just about any other smartphone).
21 Jan 2011 09:43:57 PM: No problems here with the iPhone4 on Telstra full coverage almost everywhere I go and super fast browsing. Get your facts in order before you start bagging a particular brand. A mate who has a nokia 6120 on vodafone has little to no coverage for 3G in the areas I have full on the iPhone.
25 Jan 2011 09:17:59 AM: In the original post it says "Devices that try to do everything usually do none of them well". Does this mean just the iPhone 4? Most smart phones "try to do everything". I don't think the poster knows what they're talking about. Must be a Vodafone employee.
25 Jan 2011 03:21:56 PM: to be fair I have plenty of problems with my iPhone 3G on the telstra network... I have a HTC Desire HD with vodaphone and as of this point I have no issues with service
27 Jan 2011 12:03:57 PM: Now that's a fair point! Appropriate, on-topic and not wild uninformed generalising... Fair point taken.

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13872 Someone from VIC thinks vodafone is So epic it makes the 2010 Commonwealth Games look like gold at 21 Jan 2011 01:01:54 PM
Reception. Everytime I get a call or make one I have to sit in a weird position to have any reception at all...no matter where in my house I am...

I live in suburban Melbourne for God's sake...how the hell can I not have any there? Customer service is horrid too. I gave up on calling or texting to recieve credit information because most of the time it is out of date and causes me to use more than I'm told I have so I ed up going over the limit...If it isn't out of date it just doesn't work, saying things like 'this service is unavailable right now' or it just doesn't send em anything back...

Lowest company...Absolute dead weight.
21 Jan 2011 01:08:15 PM: Oh it's their fault that you talk too much and exceed your cap is it?
21 Jan 2011 01:40:02 PM: I think the complaint is about the credit info being outdated genius.
21 Jan 2011 02:08:26 PM: i use the website to check my credit balance... i know it can be a couple of days out of date, but it's the only way i get accurate credit balances at any time!
21 Jan 2011 02:24:03 PM: @3:40 I think you'll find the complaint is more about reception.

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13870 Someone from QLD thinks vodafone is at 21 Jan 2011 12:59:23 PM
I get no reception at home. When i rang Vodafone "customer care" i was advised that i using an old phone that was not 3G enabled (even though it said on my screen 3G where the reception bars are) so i upgraded to a "new phone" the problem is now worse.. to upgrade to the "new phone" i had to sign up on a contract only to go home and low and behold NO RECEPTION AT HOME STILL! So i am now 4 months into a 2 year contract with a phone that A) gets no reception & B) I dont get my voicemails for DAYS later. I work in real estate my mobile phone is paramount. So i am faced with porting my number to Optus and paying out and 18 month contract that i was misled into signing!
21 Jan 2011 01:25:36 PM: how did you ring when you had no reception?
23 Jan 2011 06:19:08 AM: landline you idiot ...
It would appear the Vodafones "employing of extra staff to improve service" is crap. They are all on this site trying to debunk all these comments"
Clowns. either do it right of close up shop Vodafone ...

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13869 Someone from VIC thinks vodafone is totally fail at 21 Jan 2011 12:55:52 PM
I am on 3Mobile network. every so often my SMSs and missed call notifications just...stop. Next time I turn my phone off and back on I get flooded with dozens of messages. It so super dooper crap and drives me nuts.

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13868 Someone from SA thinks vodafone is UBER FAIL at 21 Jan 2011 12:53:21 PM
Been a Vodafone customer for over 10 years. Used to work for them in fact. Never had a problem with coverage or my bill and actually believed in the product until 2008. Full spectrum 3G comes in and I live 5 minutes out of Adelaide, can only get "poor" on my modem. My new iphone then loses signal and I get call fail more often than I get calls. I can learn to live with slow internet for a cheap plan UNTIL ALL of the customer care and upgrades is outsourced to India causing a number of problems that only become evident when you are involved in them.
The one I am in now- got the new Iphone 4, it has a giant display fault, (fair enough some of them are duds) Call Customer care. After a 20 minute wait they tell me that I have to talk to another department, another 20 minute wait. This guy tells me that I have to go into a store (the reason I got it over the phone in the first place was so I didn't have to go into a store) and they can send it off for repair for me. I HAVE HAD THE PHONE ON LITERALLY TEN MINUTES and he wants me to send it off for repair. I said no I would like the DOA phone replaced instore once they verify the fault. He says they can't cause store stock comes from a different warehouse than online stock. What a logistical idiocy having a singular company with different warehouses that can't communicate. I tell the guy I am willing to go in to a store for them to verify the fault but I want another one sent out to me.
The after mush of me repeating " I am not happy" they guy says if I get the store guy to put a note on the account he will call me back at 1pm today (adelaide time) and organise a new phone to be sent to me.
It is 2:18pm and I'm sill waiting.
Over the past year I have had hundreds of dollars credited to my bill for overcharges and misdirection of payments to OTHER PEOPLES BILLS. I was disconnected for a month while I had to prove I had made a payment and each person I sent the details to lost them or didn't receive them.
I am glad I left working for a company that I no longer believe in
21 Jan 2011 12:56:20 PM: Take the iPhone straight to Apple, you won't even need a receipt. They'll give you a new one.

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13867 Someone from QLD thinks vodafone is Superfail at 21 Jan 2011 12:52:36 PM
My god, I could go on for days about the problems I've had with Vodafone. Weeks even. When I went on a new contract and got a new phone it initially took three weeks and a call to the ombudsman before I could even use said phone. It literally didn't work for weeks. THis was because the salesman had tried to use some tricky technique for porting my number from Optus, which basically caused my number to get stuck in this cyber hole where it was neither an Optus or Vodafone number.

Then, when my Blackberry failed, I had a nearly four week wait to get a simple receipt emailed to me so I could get it replaced. Yup, nearly a month just to get a proof of purchase emailed through. I spent so many hours waiting in the shop to get it (their computers were down) and then on the phones to India (the second time I called to check where PoP was, they inadvertently cancelled the request for one...)

Don't even get me started on their crappy coverage or customer service.

Vodafone, never EVER again.
21 Jan 2011 01:41:26 PM: Never say never.
21 Jan 2011 03:31:54 PM: What about never ever?

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13865 Someone from NSW thinks vodafone is i cant describe it here at 21 Jan 2011 12:50:01 PM
I ended my contract with Vodafone late last year, and switched to another telco who paid part of my unexpired contract with Vodadone. I waited and waited until I had to part with vodafone, with 200 dollar payment to them, I was so desperate to get out.
When vodafone called me in Australia 22 months prior to resign my contract with them, they gave me the Nokia E71. I set my phone up to use with my WIFI network at home, so I would not be downloading from Vodafone data and being charged for this. While I did use some of the data from Vodafone when I was away from home, doing internet banking and such, this was very very minimal. Everything was fine after a few bills, until one day they sent me an extra large bill of 1500 approx.

I rang around was told that I had downloaded a large amount of data, and after going back and forth, back and forth was told that the Nokia E71 would auto switch to gprs vodafone data when my wifi signal dropped out. I was always within range of my wifi at home and had a strong signal, so i explained that this could not be the case.
They told me that I my wifes phone also had been doing this as well, and thats why it had been such a large bill. But here is the thing, my wifes phone, had never never been connected at anytime. They told me that the htc phone my wife had, "automatically" updated "things" I still dont know what they are. They thought I came down in the last shower.
I am not stupid and know exactly how to work the phones i told them, and that my wifes htc phone had never auto downloaded before this contract, because this was my old phone, and never had anything like this happened before.

No matter what I said, I could not reason with the call centre in Egypt. I spoke to the manager in the Call Centre Eddie. He could not answer any of my questions regarding the issue. They could not even tell me what kind of data had been downloaded. He kept repeating himself, "you should had gotten a package that had capped downloading costs. He would not listen to anything I had to say. He cut my phone bill in half, but that was not the point, I wanted someone to make sense, someone to tell me what all the charges were about.
I tried to call someone in Australia. I called my local vodafone shop, and was told, you will have to call the centre in Egypt. We cant do anything. I emailed the Australia Sydney office and was told basically yeah yeah we know your upset, we cant do a thing, call the centre in Egypt.
So even though someone called me in Australia to resign the contract with me, they now could not call me to answer some of my questions.

sorry are you still with me???

When I called just before I ended my contract with Vodafone, the guy in Egypt told me he could not tell me the finalized amount owing on my account if I were to leave at that moment. It makes me wonder if this true, if, what do kind of computer systems are they running.

we could always sms a number to see how much of our cap, or what was owing on my bill at anytime, so why couldn't they.

After I left, I kept getting phone calls from them, and their market researches, and asking me personal details as to why I left....what was I paying now, why this why that. I was scared they were going to make up some more charges and send them to me.
I still am living in fear....the phones ringing....is that them??
21 Jan 2011 12:52:49 PM: Almost the same thing happened to me. Look above.
21 Jan 2011 01:18:17 PM: yawn
21 Jan 2011 01:27:32 PM: a vodafone staffmemeber said yawn
21 Jan 2011 01:40:18 PM: a Vodafone customer has no sense of humour.
21 Jan 2011 02:20:32 PM: not after they fuck you over we don't!
21 Jan 2011 02:26:16 PM: So you're claim is that the massively long winded story above is the most rivetting piece are literature you've read today?
21 Jan 2011 02:42:52 PM: So you're claim is that the massively long winded story above is the most rivetting piece are literature you've read today?.......
learn to write your sentences properly vodafone
21 Jan 2011 02:45:53 PM: most rivetting peice are literature you've ....what what what is that you are saying vodafone staff member i dont care about your wind problems
21 Jan 2011 03:22:17 PM: If that is a vodafone staff member I wonder if they are aware that its possible their IP address can be tracked.
23 Jan 2011 07:22:57 PM: Yeah I get your pain mate but even since your last phone they have changed dramatically and it is up to you to disable the handset settings and learn about how you're devices work. It was nice for them to chop the bill. Did you get advice on how to disable the data side? These days the plans all seem to have data so you shouldn't get that pain again no matter who you run with.

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13863 Someone from QLD thinks vodafone is Mega Fail at 21 Jan 2011 12:47:49 PM
I ended a contract with Vodafone 3 years ago. I did not make a fuss about their poor service at the time or the bad reception. Instead I simply took my business elsewhere. I recently applied for a loan and found that Vodafone had put a default on my credit report for a bill that I didn't and shouldnt have received and so the Bank would not approve the loan despite my good income and otherwise credit history. I have sinced hired a credit report repair company and they are fighting to have the default removed from my credit file as well as reporting Vodafone to regulatory bodies

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13862 Someone from VIC thinks vodafone is Worst telco ever at 21 Jan 2011 12:47:25 PM
I have been with Vodafone for 6 weeks and have had 95% dropped calls. This spans usage from Mornington Peninsula to Armadale to Torquay. It occurs whether I am driving, walking or sitting absolutely still. How can I be on a call, sitting still with full reception one minute and the next droppped? Did someone move the reception tower? Ridiculous.
21 Jan 2011 01:20:00 PM: It's cos priority users came onto that tower and shunted you off.

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13861 Someone from NSW thinks vodafone is IS 3Mobile network the sames as Vodfone? at 21 Jan 2011 12:47:15 PM
I'm on the 3Mobile network and it just does not work. Anywhere. Tried in Syd CBD, Wollongong Uni, Gold Coast. Everywhere I go it just does not work. Trying to make or take phone calls is impossible.
Have been back to 3Mobile and they're re-issued SIM card and keep trying to tell me it is my fault. My wife has the same phone with Telstra and never has an issue.
Any advice?
JT
21 Jan 2011 01:38:31 PM: Since this is a Vodafone forum we don't care about your 3 problems
27 Jan 2011 04:18:40 PM: Vadafone and 3 are different carriers guys that's why the service/reception is different.

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13860 Someone from NSW thinks vodafone is Bad at 21 Jan 2011 12:46:42 PM
Coverage came in and out resulting in 33 failed calls between 12.30pm and 12.41pm on January 20th. Bars went from full to one and calls could not be made. This is appalling.

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13858 Someone from QLD thinks vodafone is Mega at 21 Jan 2011 12:35:53 PM
I have just changed from 3 to Vodafone (2 weeks) and have had perfect coverage with 3, but have yet to have a full conversation, without drop outs, t\with Vodafone. I have to keep using our land line which costs me more money! Vodafone sucks!

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13857 Someone from NSW thinks vodafone is myvodafone account at 21 Jan 2011 12:34:22 PM
21 Jan 2011 12:46:12 PM: Hi, I have to disagree. Not all mobile carriers are the same. I used to be a 3 customer before the merge with Voda, then swapped over to Telstra and haven't looked back. Aussie call centre with minimal waiting times, bills are spot on, reception is great in terms of coverage and speed, and no, I don't have an affiliation with Telstra, just giving honest feedback!
21 Jan 2011 01:22:42 PM: Why are you wetting your pants cos you couldn't access their website? was it perhaps because you'd left it to the last minute to pay the bill? Must be their fault.
21 Jan 2011 02:10:54 PM: I have to agree with the 2 above comments. You should never leave paying the bill to the last minute as there might be problems as you said and the processing of a payment and letting the money clear will mean that it will take a few business days. I also think that we should stick to Telstra, i just made the move from Optus as they are just as bad as Voda, Telstra bills are always right, easy to read & understand & mobile internet is fast & reliable. Also i did have a problem too with the Vodafone online payment service, but it worked the next day.
21 Jan 2011 04:26:29 PM: I disagree with the comments above It's your bill and as long as you pay the bill on time then who cares!!!!!!! you should be able to access their stupid web site whenever you like!!!!!!!!!

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13856 Someone from VIC thinks vodafone is total at 21 Jan 2011 12:33:22 PM
I am so sick of no service on my phone instead of some form of coverage.
I no longer use the mobile internet as it is too slow and most of the times i haven't got any cover making it useless.
Hate to say it but nextG here I come

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13855 Someone from VIC thinks vodafone is total joke of a company at 21 Jan 2011 12:33:16 PM
I am having network issues with my new iphone here in melbourne and so i called vodafone to complain. They told me I had to wait 2 months while they 'investiagted' and in the meantime i should go get a pre-paid phone from another provider (!!!!) and ring vodafone back and then ask to have my calls diverted to the other number. That way when i have no service i can still get my calls. Can you believe that! I was on hold with them for over 30 minutes and was transferred through three different people to get this useless information.

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13854 Someone from NSW thinks vodafone is Poor Reception at 21 Jan 2011 12:32:47 PM
I divert my office/business to my Vodaphone after hours and alot of the time at home i have NO reception. Now have a 2nd telstra phone to divert my vodafone to when a call cant get through but dont like having to run and carry 2 mobile phones.

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13853 Someone from VIC thinks vodafone is bad support at 21 Jan 2011 12:31:25 PM

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13851 Someone from NSW thinks vodafone is Terrible Service at 21 Jan 2011 12:28:09 PM
My phone is constantly losing reception in open areas where most other phones have 100% coverage. I have replaced my phone with vodafone 3 times and changed sim cards. My internet coverage, anywhere in Sydney is poor and at times of travelling accross the city, will have recpetion drop out and then not return to my phone until i reset my phone.

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13849 Someone from WA thinks vodafone is Delayed voicemails and poor reception! at 21 Jan 2011 12:25:41 PM
I receive missed calls and then its not until about 4 hours later i get the msg saying 1 new voicemail. When i open the voicemail it doesnt load up until about 30mins of having it open..
And overall i have poor reception everywhere i go... i live in the hills and i know its harder to get reception up there but i switched from 3 to vodafone because vodafone assured me they had better service and now when i look at my old 3 phone i always have more reception on it.
I also have people telling me they have been trying to call me and it says my phone has been switched off or its engaged and iv been sitting right next to my phone and nothing has come up at all... Very frustrating!!!!

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13847 Someone from QLD thinks vodafone is .......... at 21 Jan 2011 12:22:00 PM

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13846 Someone from NSW thinks vodafone is Totally at 21 Jan 2011 12:21:55 PM
Massieve network issues, delayed voicemail and SMS messages. Call drop off. I finally got in contact with the customer service after hours waiting on the phone and advised that there's no service is available in my area and they are unable to perform even a trouble shoot. I'm so sick of this situation and I have two mobile connections and pay over $100 per month for a service that I do not receive. The reason that I cannot disconnect is about another 10 months left on the contract tht I signed.

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13839 Someone from NSW thinks vodafone is at 21 Jan 2011 12:15:40 PM
No reception in sydney CBD.
Ring Vodafone and they say it must be me, I say Ive being sitting in this same spot at work for years and nothing has ever been wrong before.
Numerous Drop outs

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13836 Someone from VIC thinks vodafone is EXTREME XXXX fail at 21 Jan 2011 12:12:38 PM
5 drop outs in half an hour
1 bar of reception for most of the day
delayed voicemail
failed text
LARA is a frustrating robot who I want to swear at very loudly, even a foreign call centre attendent who doesn't speak English would be better than a robot!

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13834 Someone from QLD thinks vodafone is Ridiculous Fail at 21 Jan 2011 12:11:17 PM
I finally left Vodafone after suffering years of bad reception and service and now I can't get them to unlock my handset (iPhone) so I can use it with the other service provider that I have already switched to. I have called countless times, been on hold for hours, had calls to customer service drop out, I've been into their stores (where the staff aren't adequately trained)and sent emails. It has been two months and I still can't use the phone I bought outright.
21 Jan 2011 03:15:49 PM: just go to www.vodafone.com.au/unlock and put ur details thru, and then u can unlock thru itunes by clicking "restore" , thats how i got mine unlocked

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13833 Someone from NSW thinks vodafone is VERY! at 21 Jan 2011 12:09:13 PM
I get no coverage! I have to call people 100 times before I can actually get through to someone! My phone calls out half way through a conversation and I get text messages hours after they have been sent to me.

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13832 Someone from NSW thinks vodafone is extreme fail at 21 Jan 2011 12:08:50 PM
i get no reception hardly anywhere all i have to do is take to steps to my left and im out of reception its ridiculous, Even when im in a shopping center i cant make calls or sends....

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13831 Someone from WA thinks vodafone is Call drop out at 21 Jan 2011 12:08:35 PM
I travel along Roe Highway frequently with my job. If I happen to be on the phone near mills park then the call drops out every time. It appears that there is no reception in this area. The same problem occurs while driving down the Forrest Highway. If you proceed past Paganoni Road through to Pinjarra Road reception is all but non existent. The Telstra phone I had did not have the same issue. I could drive from Perth to Bunbury and talk on the mobile the whole way without drop out.

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13830 Someone from QLD thinks vodafone is bad at 21 Jan 2011 12:07:35 PM
poor reception sometimes none at all, late messages sometimes 4 days!
21 Jan 2011 01:58:29 PM: The same thing happens to me! But when I use my wifi they come instantly

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13829 Someone from QLD thinks vodafone is EPIC FAIL at 21 Jan 2011 12:05:25 PM
I have been with vodafone for 10 years but will be changing to another provider when my contract runs out in a few months. My calls drop out all the time, my reception changes from room to room in my house, I have to stay in the front of the house if I want to make a call. Most of the time my internet data transfer is slower than dial up and am unable to use the web on my iPhone as the pages time out! I have complained to customer service only to be told it's my phone and to turn it off and on haha. I no longer bother even calling them due to the long hold time, usually around 40 minutes but sometimes it has been longer. I also find it hard to understand some of them and have even asked to be tranfered to another representitive only to be told no. It's shocking that such a major company can be so dodgy.

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13827 Someone from ACT thinks vodafone is Lack of consistant coverage at 21 Jan 2011 12:02:20 PM
I live just outside Canberra of a major highway and drive in and out every day and over the last 2 months the coverage has reduced and it now has major black spots. I know there is a prob with one of the transmittors but they do not listen.

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13825 Someone from NSW thinks vodafone is Beyond Failure at 21 Jan 2011 12:01:23 PM
Ive been a Vodafone customer for a little while now and have had major issue when trying to use their 3G services for email & internet. I tried making the switch from Blackberry to iPhone on the Vodafone network and had extremely poor experience with it. Falling short of throwing the iPhone out my car window as the calls constantly dropped out, i tried a sim card from another carrier in the same phone and it worked flawlessly. So i had no choice but to switch back to the Blackberry and although it works with respect to sending and receiving emails, internet connectivity is poor at best and the phone reception is a major issue for me when the phone is in 3G coverage. Im paying for a 3G service, however I have had to manually adjust my phone settings to drop down to 2G so that I can get half decent reception and minimal call drop outs. Im fortunate as my contract is up shortly. I can definitely say that I will not be signing up EVER again with Vodafone and will strongly recommend to colleagues, friends and family to stay away, irrespective of how good a deal they think they are getting.

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13820 Someone from NSW thinks vodafone is Epic Fail at 21 Jan 2011 11:50:09 AM
Like many others, calls constatnyl dropping out. Poor reception. I should not be getting the country network in the metropolitan area. Data service that rarely works, and when it does, its terribly slow. Missed calls and messages and no notifications of such calls. Picture messages only come through from certain people, and sometimes a few days after they were sent.

The coverage thing is what gets me the most. Travelling from Banktwon to Ultimo everyday, no reception around bakstown at all. And it drops out constantly between bankstown and the city. Previously I was working in North Sydney, jsut after I signed up to this contract a little over a year ago now, and at the best of times had 1 bar of reception. North sydney is a major business area and should have soem of the best coverage. But no.

Havent bothered even contacting vodafone as I know it will be put to a call centre overseas where they will tell me that it is my handset and not the network that is the problem.

Vodafone should allow all digruntled customers to break thier contracs early without termination fees due to thier terrible service. I dont understand why its so bad here, in the UK and europe their coverage is fantastic.

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13817 Someone from NSW thinks vodafone is worst at 21 Jan 2011 11:45:12 AM
i own a small bussines and keep getting drop calls all day every day an average of every second call after i ring them and wait for ages they ask me stupid questions like about the reception around where i live i explain to them i am on the road all day and it is happing every where yet still nothing i want out of my contract for they r not abiding by the terms and conditions but they tell it will still cost me this is crap and i cant do anything till my contract runs out plrease can anyone tell me if anything can be done to get out of this concract i have been a customer for 8yers and its getting worse

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13816 Someone from NSW thinks vodafone is Terrible at 21 Jan 2011 11:41:53 AM
I was a TPG customer before and didn't have any issues other than no coverage in remote areas which I expected from the beginning, but it's been a few months that I'm with Vodafone and the service is terrible, especially the data transfer is too slow and reminds me of Dial-up connections !

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13808 Someone from NSW thinks vodafone is a complete joke. at 21 Jan 2011 11:32:52 AM
i travel from guildford to the city in sydney every day, i have my vodafone blackberry and a telstra blackberry for support purposes at work.
both handsets are identical.
email is forwarded from the same address and same exchange server to both handsets.
the telstra one recieves them sometimes up to 30 mins before the vodafone one.
the telstra phone has full 3G coverage all the way to circular quay (except in the tunnels of winyard and town hall) which is to be expected but everywhere else it has full reception and i can browse web pages and do anything i like with it and pages load the same speed every time.

with the vodafone handset, it has 3G maybe 15% of the time, and during those times its only a few bars not full coverage and most of the time page requests just time out even when it says its 3G, infact its more responsive when it has dropped down to EDGE or GPRS and they are rediculously slow at the best of times.

i can literally do 15-20 google searches on the telstra one in the time i can get one search on the vodafone one.
from lidcombe to merrylands seems to be a hideously patchy area for vodafone and i am lucky to have any reception at all let alone think about data services.

i have had both phones for 6 months now, and this has been the case the whole time it really is a complete farce that vodafone can get away with charging people for a service like this.
the minute my contract ends i will be carrying 2 telstra blackberrys around....

its one thing to get a bad service and know its bad, its so much worse when you have the service you should be recieving for your money right there in your other hand.

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13807 Someone from NSW thinks vodafone is should be shut down! at 21 Jan 2011 11:31:36 AM
Not only did calls drop out, reception was bad and their voicemail system is useless. I missed several very important calls because of vodafail, one of them being a job offer! I never got notified of a missed call and the voicemail wasn't working for weeks. I moved house and changed my address with vodafone, also had a redirection for my mail put on for 12 months, They kept sending the same bill to two different addresses. Called 3 times to correct the problem. Then the 4th time I called (cause it still hadn't been fixed) they tell me they couldn't find my details for my current address, which they were sending mail to, in the system and I needed some 4 digit pin (I could never remember) to change my address. I went through a series of departments about the stupid pin, then after an hour of the worst customer service ever, I asked to speak to a supervisor cause I was not happy. The person on the other end of the phone refused to put me through, gave me all sort of excuses that the supervisor was in a meeting etc etc, then finally 15 mins later they were out and ready to take my call. They refused to give me their contact details and didn't want to help me. 2 hours later and lots of yelling later I still wasn't even sure if the address thing had been sorted out. The call centre was in Egypt by the way! 2 days later my contract ended and I switched to telstra and have not had an issues since! Oh and they kept sending zero dollar amount bills to me for 4 months after my number had been switched over to telstra.

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13806 Someone from NSW thinks vodafone is reception issue/over charged. at 21 Jan 2011 11:31:00 AM
Calls have dropped out reguarly since i purchased my new iphone on a plan with vodaphone. On two sepreate occasions the reception has completely dropped out for more then 5 days at a time. I am on a $49 a month plan barely use internet (as i have wireless in my home) and do not use my phone extensively, some how the bill for the last 2 months was $179.81. i don't see how that adds up.
Not only am i dissatisfied with my service as a customer, but i am also paying twice as much as i assumed.
21 Jan 2011 11:49:11 AM: This happened to me too, I was on a $65 plan and my bills were always $180 or over. Turns out it was an error on vodafone's end (of course) the sim they sent me for my iPhone was supposed to be for my mobile broadband. I dunno how this works tho since iPhones use a micro sim. Anyway vodafone admitted they stuffed up and owe me money. They might have done the same with you?

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13802 Someone from SA thinks vodafone is EPIC FAIL at 21 Jan 2011 11:30:05 AM
I am a 3 customer and as far as i am aware vodafone and 3 merged. Since this merger has occured i have had the worst coverage on my phone and my wireless internet. Most of the time i'm either in roaming or at 1 bar in 3g, and it continues to drop out in calls. I go to my mothers house to visit and i have no coverage, but her partner has a telstra account and his is full coverage.
My wireless net access loads up in 3g and automatically goes to HSDPA, and in that mode a simple webpage can take up to 5mins or more to load, let alone a smallish sized app on itunes takes me 3 days to get.

Once my plan is up......i'm gone.
25 Jan 2011 01:18:53 PM: Click on the "How to Complain" link on this site before you even start, because you will need records.

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13801 Someone from NSW thinks vodafone is Poor regional coverage at 21 Jan 2011 11:26:39 AM
Last weekend (15th, 16th Jan 2011) I drove from Brisbane to Sydney. The network coverage of my iPhone 4 with Vodafone hardly ever worked whilst the Telstra NextG coverage of my iPad worked absolutely everywhere (even when I had to go inland to avoid the flooded Pacific Highway). Vodafone's claim of wide network coverage is just not true.

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13800 Someone from VIC thinks vodafone is Fail+++ at 21 Jan 2011 11:26:31 AM
My iPhone 3GS gets better network speeds using edge than 3G most of the time!
Sometimes when I use 3G I see full signal, yet trying to bring up a web page just hangs. If I turn off 3G and revert to edge, the same page comes up and while a little slower, at least it works.
Not sure why I'm paying for a 3G service that doesn't work

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13799 Someone from NSW thinks vodafone is VodaFAILS to Deliver at 21 Jan 2011 11:26:16 AM
I live in the centre of Sydney (Paddington), the largest city in Australia. Should I then experience this message when trying to access my 3G network?

'Network Connection Failure - Please Try Again Later'

And drop me out of phone calls time in time out 'Call Failure'

The company can sponsor an event like the Ashes series!?! pay for advertising campaigns on prime time tv! but cant provide phone reception in major cities. Mobile phone technology is now almost 20years old, how havn't they got it right????

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13798 Someone from VIC thinks vodafone is unhelpful and inappropriate at 21 Jan 2011 11:25:18 AM

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13795 Someone from NSW thinks vodafone is I never knew that you had to pay for no internet at 21 Jan 2011 11:23:50 AM
I have a vodafone broadband dongle. When I first started to use it in early 2010, I had decent 3G coverage. Now, I'm lucky to have one bar of roaming reception. Ridiculous.

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13792 Someone from NSW thinks vodafone is providing less that satisfactory service and support at 21 Jan 2011 11:21:01 AM
I called the Vodafone customer service number approximately 18 months ago advising them that text messages I could send sms messages from my phone, but that they were not being received by the sms recipient (or if it was received it was >24 hours after sending). They told me it was a problem with my phone, not the Vodafone service. So, I call my phone manufacturer - they agreed with me that it was a telephone reception problem seen as messages were being sent (and I believe I was being charged regardless of whether the messages were being received by sms recipients or not). Vodafone denied denied denied and said they could do nothing about it. These days my main problem is reception, although I still find the occassional sms is not received. So nice to read the articles lately (except for the ones stating client information has been circulated and stored in manner that was not secure) about Vodafone service problems across the country... makes me feel like my concern was (/is) valid. Thanks for putting the blame on everyone except yourself Vodafone.

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13791 Someone from VIC thinks vodafone is at 21 Jan 2011 11:20:43 AM
I have just received my new iphone to replace a Nokia and now experience an inordinate number of drop outs, incredibly poor reception.
21 Jan 2011 01:52:12 PM: Iphone4 = bad reception. Google it.
21 Jan 2011 05:37:12 PM: i still have a nokia... and have a large number of dropouts. what's with all the comments defending Vodaphone?? I think your on the wrong website dick head!

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13790 Someone from QLD thinks vodafone is Not happy. at 21 Jan 2011 11:20:35 AM
I had never really had many issues with vodafone until about 3 months ago when I started a long distance relationship. My last 3 bills have all been over $300 due to me going over my cap, which is understandable, BUT when I went in to the vodafone store to discuss moving to a higher plan, they told me to call customer service, who in turn told me that as there was no plan higher than mine anymore I would have to pay a $540 cancellation fee and then re-enter another 24 month contract on a different plan. Ridiculous! I was happy to stay loyal to vodafone and pay a bit more each month for more useage, but I think they took one look at my last 3 bills and realised I'd keep paying them the $300-$400 phone bills I was racking up! Very disappointed, never get good coverage and constantly get dropped calls too.

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13788 Someone from WA thinks vodafone is the pits! at 21 Jan 2011 11:18:06 AM
I work in West Perth and live in Subiaco. Hardly the middle of the outback. However the most I can hope to get of late is a couple of bars of reception - plenty of times I have only 1 bar or no service at all. My calls regularly drop out and 3G (when I can get it) is slow and unreliable. Get your act together Vodafone - how about spending more money on the network, and less on marketing campaigns aimed at luring in more customers when your substandard network can't even support the number of customers you already have. Of course, as an alternative, you could keep up your current standard of service, and before too long you won't have any customers left.

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13784 Someone from NSW thinks vodafone is very at 21 Jan 2011 11:14:57 AM
My phone is with vodaphone, my husband's is with Telstra. Most of the time I have little to no service whilst he has full service with crystal clear reception.
My bill this past month was 5 times the usual amount purely because my calls keep getting dropped and I have to call the person back. Multiple times.
I have rung Vodaphone to have my phone unlocked so I can use as foreign sim whilst travelling; first they couldn't find my phone on their system (it IS a phone bought under a vodaphone contract - unfortunately), then they say it takes a week to unlock and incurs a charge.. Previous phones with Optus were able to be unlocked almost immediately with no charge. It has been a week and still not unlocked.

Grrrr....!!!!! I don't understand how Vodaphone aren't subject to any sort of regulatory or fair trading governance that can call them on their blatant theft and immoral business practices.
21 Jan 2011 03:57:43 PM: They do their best to stand over clients, by referring to various clauses in contract, e.g. dont gurantee continual coverage etc etc.
There is government legislation which overrides their one sided contracts, and the wording is something like.... "Goods must be fit for the purposes which they were sold for"
22 Jan 2011 03:44:35 PM: unlocking is easy, computer nerds can do a "jail break" or get online something, something, vodafone unlock, think they extort about $80 for the privelage

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13779 Someone from QLD thinks vodafone is a complete failure at 21 Jan 2011 11:12:51 AM
Hi guys,
I brought a Blackberry on a $79 plan from Vodaphone on 1/5/10 and had coverage problems immediately.
*June and July, no amount of downloaded updates helped, changing the SIM did not help. Then in
*August the handset started playing up with message issues amoungst others, still no coverage at home and not for a 8km radius - they replaced the handset. Still no joy with coverage, but the phone worked.
*October the handset stopped working, sent away again and replaced. Still no coverage but handset works.
*January the handset stopped working again (3rd new one) and still no coverage.
20/1/11 Sit in Vodaphone store for well over 2 hours, on the phone to customer support for 2 hours. They will not cancel the policy, they want to send the phone away again. Offer me a new Nokia if i pay for it and they will reimburse me (no way), offer me a month free service (what service, i have no coverage). Anyway, phone now sent away again, customer service to call me Monday 24 Jan to see if i have coverage with new SIM and loan handset, asking that i document any calls that dont go through. Then they will launch an investigation and if it shows no coverage they will then cancel my contract.

Got home last night with loan handset and new SIM - no coverage only emergency calls can be made. Soo.....700klm later, $711 bills, 8 months no coverage at home, 4 new handsets and still they persist with keeping me in a contract for a service i cannot use for its intended use!
Thanks for listening, I will keep you posted!

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13773 Someone from VIC thinks vodafone is Epic Fail at 21 Jan 2011 11:06:42 AM
Constant call drop-outs, call fails, non receipt and delivery of SMSs, constant "switched off" message when not the case, 3G network failure and extremely poor coverage.

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13771 Someone from NSW thinks vodafone is poor network coverage at 21 Jan 2011 11:04:03 AM
Cannot talk properly, very poor reception, phone get disconnected during call.

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13768 Someone from NSW thinks vodafone is Poor service at 21 Jan 2011 11:02:23 AM
Where do I start:

Waiting in phone queues forever.
Double / triple SMS's & then sometimes NONE.
Dropped calls / poor reception.
Took numerous calls to have my address change.

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13767 Someone from VIC thinks vodafone is EXTREMELY at 21 Jan 2011 11:02:17 AM
I have several problems, but in regards to reception issues...I was told that I would have 3G coverage and full reception in the area I live. They showed me the "map" where 3G coverage was good. Not true. My phone drops out, the internet is very slow and drops out also. Stupidly I also got internet for my laptop. What a waste of money! But I have to PAY to stop the charges each month!!!!!!!!!!!!!1

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