26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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9030 Someone from NSW thinks vodafone is Very poor at 30 Dec 2010 11:13:52 AM
I am unable to get useful service from a vodafone USB data modem. I used to be able to use it but now I am seeing speeds of up to 1,200 bits per second (yes bits per second) on data transfer. It is useless! However, vodafone are still happy to charge me the full rate for the data I can't send or receive.

At least I don't have to worry about their punitive charges for exceeding a cap. I just can't get enough data through in a month for that to matter.

Vodafone are engaging in deceptive conduct. They offer a device that cannot achieve anything like what they claim and offer coverage maps that do not depict reality. They might depict a salesman's dreams but certainly not what I experience.
30 Dec 2010 12:24:05 PM: Just email them if you can get reception and they credit your account. It helps alittle.

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9029 Someone from WA thinks vodafone is Customer un-care at 30 Dec 2010 11:12:59 AM
1. Customer service is horrifically slow, and gets worse. Just got off the phone to 'Lara' who can never solve my queries, after waiting a bit for a customer service rep they said they will call me back in 30 minutes plus! Pathetic. When I was with Optus even as a lowly prepaid customer I never waited more than 5 minutes and was greeted with excellent customer service from a real person.

2. Network issues. People have complained about calling me and going straight to voicemail, but I had my phone with me at the time and didn't receive the call at all. 3G data speed for even the most basic apps, both in my hometown of Perth and on a recent trip to Sydney is very slow about 40% of the time. Unacceptable!!
Also, a few times a week, a new SMS I'm sending will refuse to send. Unacceptable!!!

Thanks for setting the site up, there were times I thought I was the only one!

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9027 Someone from NSW thinks vodafone is Ridiculously Fail at 30 Dec 2010 11:12:06 AM
I actually changed FROM Vodafone a few years ago as I was disgusted by the network coverage and the rude and arrogant nature of their call centre staff. On the numerous occasions I called when I had issues, I was dealt with by very rude and unintelligent operators, who no doubt couldn't care less about me or the Company they represent. Good to see that a leopard never changes it's spots ! Same crap, different day.
I switched to 3 Mobile - well, let's just say that they are as bad as each other. No wonder Vodfone bought them out ! Strike 2 !

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9026 Someone from NSW thinks vodafone is Reception / Service / Support / listening to requests when going OS / continuing a contract when it has expired at 30 Dec 2010 11:07:25 AM
I periodically lose reception without being able to make or receive calls. I have newly purchased a BLackberry Bold which works fantastic.. On top of this, the service provided on all levels by Vodafail has caused me nothing but distress, wasting my time and a feeling of 'take my money and run'.... 10years I have been with Vodafail and Not ONCE have I even received a a freebie or compensation issues I have had in the past with a Vodafail phone.. I give them my money every month, as do my children and we get nothing but problems... nothing at all.. so come the end of my kids prepaid.. they are VodaOUT.. P

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9025 Someone from VIC thinks vodafone is Worst service ever at 30 Dec 2010 11:07:18 AM
Excited as my contract with vodaphone for 2 mobiles and the internet is about to expire. Two years of no coverage, no support (from india!). Goodbye Vodaphone i'm sure you won't be around for long!!

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9023 Someone from VIC thinks vodafone is COVERAGE FAIL at 30 Dec 2010 11:03:18 AM
Before we signed up they showed us their coverage maps which indicated they had coverage over most of regional Victoria, so we signed up.
But soon after leaving Ballarat heading north/west reception is almost totally lost with only emergency calls available.
Also vety limited reception in Hamilton & Horsham townships!
We will be reverting to Telstra as soon as our contracts expire.

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9022 Someone from NSW thinks vodafone is at 30 Dec 2010 11:01:21 AM
It takes me 4 attempts to dial out every time now with messages such as 'emergency calls only','no network coverage' and others - last night when i needed to call emergancy services my call dropped out half way through! I beleive Vodsfone has the worst customer service I have ever dealt with infact in history - stuck on the same prerecorded message and end up in India to never hear from them again - I just want out of the contract so I can connect with Telstra again

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9021 Someone from NSW thinks vodafone is Contract at 30 Dec 2010 11:01:03 AM
Can anyone tell me how I go about getting out of
My contract. All my family and boyfriend is with vodafone and we can never speak to each other because of no reception :(
30 Dec 2010 11:14:09 AM: Visit the 'How to Complain' page of this website.
30 Dec 2010 12:32:16 PM: Contact Vodafone time and time again. Making sure you log down each complaint. Than you can contact the TIO and lodge a complaint with all your records of complaints you've made to Vodafone. Ive done this same thing with 3mobile and just got out of my contract with them yesterday..
30 Dec 2010 01:21:19 PM: Contact Vodafone time and time again. Making sure you log down each complaint. Than you can contact the TIO and lodge a complaint with all your records of complaints you've made to Vodafone. Ive done this same thing with 3mobile and just got out of my contract with them yesterday..

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9020 Someone from NSW thinks vodafone is rubbish at 30 Dec 2010 10:56:14 AM
Just switched two phones from Three to Vodafone 6 days ago ( eg Xmas eve), I can not believe the "no service" that I am getting from the vodafone network. On the three network had 3 to 4 bars 80% of the time, I know it is not the phones as I still have the 8 old phones that all report the same thing, No service. At the end of the day I think that Vodafone can do better by the following.
1) update your coverage maps, its ok if you can not cover every where. Just don't lie.
2) Put a action plan together that shows the roll out of new towers.
3) Merge quicker with Three's network!

There is a saying, build it and they will come, so come on Vodafone build some infrastructure ( hell you have the cash, see profit report!)

maybe next xmas I will get a tower near my house/work so we can use these phones.

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9019 Someone from NSW thinks vodafone is TO BE FAIR at 30 Dec 2010 10:55:53 AM
Ok after I lodged my complaint to TIO, Voda called me today. They gave me 2 options, keep my phone and pay $400 or do a "coverage check" - I told them that neither were good enough and wanted to speak to a supervisor - no one was or would be available - At all times I remained calm and wasn't rude to the operator, I expressed my disappointment and said I would consider my options. 1 hour later a guy called me back and offered to cancel my contract for $100 as the phone I have was worth $450 - DEAL................

So the moral to the story I can see is, they will get you out of your contract - AS LONG AS YOU ARE CALM AND POLITE. Thankyou VODA...Finally

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9018 Someone from NSW thinks vodafone is the worst Teleco in au! at 30 Dec 2010 10:53:05 AM
The network has very little capacity to the majority of the Base Stations, Vodafone have done little to no upgrades over the past years. The fact that you are on a cheap cap plan, with a decent phone thrown it, means nothing if the network you connect through is rubbish and your carrier will not upgrade it.

With 3 now absorbed by VHA, their even smaller network that roams onto other carriers just so that you may stay connected, is even more of a joke. The 2 companies are well suited to each other!

Most asspects of the business are outsourced to 3rd parties, network run in India, network upgraded and maintained by other contract staff, in some cases, sub-contracted. All of this means that at the end of the day, most people doing network related build / repair just are doing a job and nothing else - i.e. they just do not care!

End result - a poor excuse for a network with a bunch of contractors tripping over each other to upgrade and support it, what a mess. No wonder no one can make a call or use Apps on a Smartphone! Get me out of my contract!!! It is not worth the paper it is written on!

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9015 Someone from NSW thinks vodafone is pretty crap at 30 Dec 2010 10:51:45 AM
I have both an iphone and mobile Broadband with Vodafone, I have been a pretty loyal vodafone customer for close to 15 years, I've now gotten to the point where I want out. My phone signal keeps disappearing to nothing and the only way to get anything back is to restart my phone. Calls are dropping out or simply just failing when I try to make them. My mobile broadband is another story all together, It keeps trying to change between all these different weird signals and when it does that connection stops, pages stop loading and I have to disconnect my device and start over... I called Vodafone earlier today and they flat out told me that there are NO NETWORK ISSUES, I beg to differ. If there are no network issues, why am I having all of these problems. The signal strength where I live has never been fantastic, but I've always had at least 2 or 3 bars of signal, now I'm lucky to have 1.

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9014 Someone from NSW thinks vodafone is Terrible at 30 Dec 2010 10:51:27 AM
I have recently moved to Cambridge Park NSW 2747 and am lucky yo have 1 bar of 3G service on my iPhone. The service has gone downhill over the last 3 months, even at the old postcode of 2145 there were issues. When attempting to make calls, nil connection and the only way to connect was by turning the phone off and then back on. I also have a mobile broardband connection which is suffering terribly at 2747. When phoning over the holiday period I was told to reset my phone, search for a network manually and then was given a job # and advised my concerns would be raised with another department. That other department must be busy!!! The operator advised me that the CEO is aware of the company and I could get compinsated, I ended up with $25 credit on my bill. Thanks Vodafone, how about the CEO put his money where his mouth is and pays all his customers bills till the problems are resolved. I am regreting extending my contract with them!

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9013 Someone from VIC thinks vodafone is as big a fail as the Titanic. at 30 Dec 2010 10:49:25 AM
I signed up three months ago, as my boyfriend also has a VodaFail account and we could get free calls to each other.

I constantly can't be connected, I'm out of service, it doesn't register calls, this morning I tried to send a MMS only to get a "generic network failure" message and now it's stuck on that and beeps at me every minute to tell me that my message has failed (obvious, much?). It's also hit and miss if I can get it to connect to the internet. I've pretty much given up on that part of the service.

The balance check system is a fail. I checked it a day before the end of my billing cycle, had $19 worth of cap left. Didn't make a call, three days later when the cycle comes through I have overspent $44 on my cap. To add insult to injury, to find out WHAT the extra charges were the result of no less than 15 attempts to call customer service, to finally reach an actual human being (I know, I was shocked too) who told me there was noting they could do than wait for the bill to arrive and then call back if I wished to dispute the charges.

And to address the person who believes that the calls drops, no service, delayed messaging, missed calls, I use a HTC Ledgend, my boyfriend a Nokia N97 (or maybe a N96) and we have the same issues.

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9012 Someone from NT thinks vodafone is you deserve all you get at 30 Dec 2010 10:47:52 AM
Anyone who only sees the price of a contract or prepaid offer deserves all they get. I am not a fan of telstra but have been with them solidly on a mobile plan since 1989-90. Sure, I have had major issues periodically, what with billing problems etc. but the actual coverage and reception quality has always been there. I have recently purchased an iphone and although I am not an apple fan and would rather use my HTC HD2 instead, I'm not one to knock a phone or a network without trying it for myself. I must say I was pleasantly surprised to see my iphone working flawlessly on Telstra, not only in Alice Springs but wherever there is Telstra coverage. I have also tried Optus, Vodafone and Virgin prepaid SIMs and found the service and coverage to be lacking greatly around Alice Springs where I live. Once again I say, I am not a telstra fan but I firmly beleive you only get what you pay for, and if it is not broken, DON'T FIX IT!!!!!
30 Dec 2010 10:57:41 AM: To be fair, when I signed up to Voda (and I suspect a fair few others) I had no idea they are considered the 'discount/cheapo' option. In fact I'm quite sure Voda branding and marketing would not want to portray themselves as such. With that said, being cheaper is a choice Vodafone made to be competitive - it in no way exonerates them for not providing adequate service. There are plenty of people paying upwards of $100 per month for their services, they deserve to get what they are promised.
30 Dec 2010 08:12:47 PM: My reasons for going with Vf were not price-driven but memories of dealing with Telecom/Telstra. Wow, to think I'm considering going back to T-fail from V-fail

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9011 Someone from WA thinks vodafone is NO FAIL at 30 Dec 2010 10:47:13 AM
30 Dec 2010 10:48:49 AM: Never complained about NextG coverage or performance. Optus coverage is ok, but performance is lacking. Vodafone coverage is woeful and performance is worse.

All 3 have terrible customer service, but that is another story.
30 Dec 2010 10:49:58 AM: 9000 complaints in a short time sort of suggests there is a problem. Even having the CEO apologise suggests that the problem is there.
30 Dec 2010 10:55:56 AM: This guy is delusional - to blame the complainants. He probably is connected with vodafone and this again explains their customer service attitude. This anger is unprecedented and we congratulate you for setting this site up. For our part we are all much happier with service at Optus....
30 Dec 2010 10:56:12 AM: This guy is delusional - to blame the complainants. He probably is connected with vodafone and this again explains their customer service attitude. This anger is unprecedented and we congratulate you for setting this site up. For our part we are all much happier with service at Optus....
30 Dec 2010 11:07:15 AM: to the dickhead above from WA who thinks vodafine is no fail. u r a wanker. to blame the people who r complaining about vodafone & other companies is just another excuse. how about the idiots at vodafone get off their backsides & do something about the problems instead of blaming people who r complaining. obviously there is a problem/s if there r 1000's of complaints
30 Dec 2010 11:27:05 AM: i have the same problem with optus. calls constantly drop out, cant get recepetion in my area, etc all the probs ppl are having with voda. when i rang optus to complain that im paying for something i cant even use their suggestion was that i should to a different area if i wanted reception at home and refuse to cancel my contract
and if the same is happeing with voda as ive had with optus for almost 2 yrs maybe it would be cheeper for me to use a telstra home line and scrap mobiles all together.
30 Dec 2010 12:27:27 PM: It's very difficult to conduct business away from the office if the services you paid for and were promised are not delivered. We should complain. We have every right to given we are paying for these promised services. Unless of course you're not paying your bill. If that's the case then be quiet!
30 Dec 2010 12:47:56 PM: This guy is delusional - to blame the complainants. He probably is connected with vodafone and this again explains their customer service attitude. This anger is unprecedented and we congratulate you for setting this site up. For our part we are all much happier with service at Optus....
30 Dec 2010 02:07:42 PM: This guy is delusional - to blame the complainants. He probably is connected with vodafone and this again explains their customer service attitude. This anger is unprecedented and we congratulate you for setting this site up. For our part we are all much happier with service at Optus....
30 Dec 2010 02:22:47 PM: TO : 30 Dec 2010 01:07:15 PM: to the dickhead above from WA who thinks vodafine is no fail. u r a wanker. to blame the people who r complaining about vodafone & other companies is just another excuse. how about the idiots at vodafone get off their backsides & do something about the problems instead of blaming people who r complaining. obviously there is a problem/s if there r 1000's of complaints

your probally one of those dudes that stares at your recpction bars and watch them go up and down, get a life bro...
30 Dec 2010 02:45:52 PM: TO : 30 Dec 2010 01:07:15 PM: to the dickhead above from WA who thinks vodafine is no fail. u r a wanker. to blame the people who r complaining about vodafone & other companies is just another excuse. how about the idiots at vodafone get off their backsides & do something about the problems instead of blaming people who r complaining. obviously there is a problem/s if there r 1000's of complaints

your probally one of those dudes that stares at your recpction bars and watch them go up and down, get a life bro...

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9008 Someone from VIC thinks vodafone is service/reception at 30 Dec 2010 10:46:01 AM
I had signed a vodafone contract at a retail store, at the point of sales the sales clerk did a search in my area and said it had coverage and the sale could go ahead. This phone contract was signed in mid 2009. After recieving the phone and taking it home all that appeared on my phone was either "no service" or "searching". i had called vodafone on numerous occasions and i was always transfered to india to speak with a customer service representative. When i had requested to speak to a australian they refused and said all i could speak with is the customer care team in india. the matter was left unresolved in 2010 i had called again and repeatedly asked for a australian based in australia i did speak to the suprivisor, they had promised on 2 occassions to send out a representative from vodafone to test my area for service as i had numerous complaints to the company. i was paying for a service i only recieved in the cbd or neighbouring suburbs. my area had been declared a black spot by most phone providers other then telstra so i knew my area had poor coverage but vodafone continuely kept saying my area was fine. it wasnt until mid 2010 i had enough and threatened to leave the company and they still did not conduct tests on my suburb for reception that they offered a $24 discount on my bill. I refuse to pay my bills as they have promised since august of 2009 they will fix the problem and they havent no one has been in contact with me like they promised to let me know of any updates i have 5 members in my family who are vodafone who live under the same roof who experience the same problem. i want the contract resindered with no cost to me because vodafone has not fulfilled their part of the contract.

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9007 Someone from VIC thinks vodafone is HOPELESS at 30 Dec 2010 10:45:48 AM
I hardly have any network coverage. You can't speak to a real person when you ring their help line. I was docked 2 days work because I didn't receive a txt until 5 days after it was sent. I have a nokia slide and was asured that i would have no problems with vodafone, i think i will go back to optus.

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9004 Someone from ACT thinks vodafone is Worse than useless at 30 Dec 2010 10:40:41 AM
Bought a New Xperia x10 mini pro.
Calls dropped out like crazy, and mms failed to function. Phone update to remedy some problems was not available from the carrier. Dropped in to store to see if it was the phone. Was told we have to call the help number. Spent an hour on hold to be told that at minimum the phone needs to be returned once for service.
2 weeks later, phone is returned, in the same condition, DESPITE an OS update being then available. Finally updated the phone's OS on our own, without help from Vodaphone.
MMS still doesn't work properly, and calls still drop out. Reception is abysmal, and we are about 2kms from the CBD. Walking from one room to another in the house cuts the signal. Messages routinely fail to appear until 6-12hrs late, by which time they are out of context.
A month's worth of credit was applied to the account, but piling MORE free rubbish on top of rubbish is hardly compensation.

In other hilarity, using voip on my ipod with microphone works better, and the in-app messaging from words-with-friends is more reliable and timely. Sure I can only use it from places with free wifi or wifi I have a key for, but it's more reliable than Vodafail.

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9003 Someone from VIC thinks vodafone is Drop out even though caller six houses away at 30 Dec 2010 10:40:32 AM
I have got out of the mess by getting rid of the problem vodaphone I was a mobile hairdresser and when I signed up was assured that in the area where I wished to conduct my buisness ther were three towers on complaining (sometimes on hold for two hours then hung up on) they said yes the towers were in the area but never promised great coverage which was true I just thought now I don't think about the sopplier without nealy having a breakdown
Al Watts

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9002 Someone from VIC thinks vodafone is I HATE YOU at 30 Dec 2010 10:39:50 AM
I have been with vodafone for years, and never really had to much of a problem until the past year... I recently just started a new contract to get an iphone 4, the reason I did this was because I THOUGHT my old iphone was having troubles, not getting text messages till 3 hours or more after they are sent, text messages not sending although I have what appears to be full reception, phone calls dropping out so I cannot hear anything the person is saying yet they can hear me... So me being stupid and thinking that it was my phone that had the problem I decided to get a new phone and start a 2 year contract all over again, now look whos been sucked in, my new phone is having all the same problems! Thanks a lot vodafone you now get to rip me off for yet another 2 years. This has gone beyone frustrating me today as it was because of this that my boyfriend was unable to contact me with an emergency, his calls and texts would not go through, thanks to vodafone I got them 4 hours later.. Still waiting for the missed calls to even show up.
30 Dec 2010 10:42:31 AM: iPhone mate, there's your problem
30 Dec 2010 10:43:34 AM: Funny there are just as many posts complaining about Sony's, HTC's, and Blackberrys. The problem is Vodafone, end of story :)

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9000 Someone from VIC thinks vodafone is I WANT TO BE OFF THIS NETWORK at 30 Dec 2010 10:36:50 AM
I have been on 3 since 2006 and have ONLY started having issues in the past year, and only since vodaphone have taken over has the problem worsened. I have an iPhone. I have to stand out on my street to have a decent phone call without the person breaking up or cutting out. my phone permanently says searching or no service inside. there is hardly ever 3G reception in my area, the eastern suburbs especially in my area have many areas that seem to be lacking reception and with a split up family I always seem to be in these non covered areas. I am paying ridiculous dollars for nothing!! I am sick and tired of struggling to use my phone!! but the massive thing that gets to me is. the thousands of dollars they want me to pay to get out of my contract!!! YOUR ALREADY SCABBING MY MONEY!!!!

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8999 Someone from QLD thinks vodafone is Great at 30 Dec 2010 10:30:32 AM
This is a joke. I'm willing to bet that 90% of the people complaining are using an iPhone, which is a joke in itself. iPhones have had known reception problems since DAY ONE!

Put an iPhone 4 next to a HTC Desire HD, Samsuns Galaxy S, X10, HTC Legend or almost ANY other phone, and you will see the reception difference.

I work in a Vodafone store and we shut people up EVERY DAY. They show me their iPhone with 1 bar, I pull out my HTC with 4-5 bars.

iPhones suck up the most bandwidth of any phone in Australia to date, and with the number of them out there, what do you expect? Vodafone pushes more iPhones out a day than any other network in Australia, and with the 3 take over, you can't blame them for the troubles. They're upgrading their 3G towers so that the iPhone people wont have anymore problems (well there will always be problems with iPhones)

Just relax and wait till they upgrade the towers. Vodafone is still 2nd out of all the major Mobile companies in Australia with or without the customers complaining.
30 Dec 2010 10:35:11 AM: Iphone....haha....stupid sheep. I had 223 people in 2 days ask me if i had any iphone 4's in stock. Whats so good about it. Antennagate? that's awesome haha
30 Dec 2010 10:35:44 AM: Sorry, I have an iPhone and a Desire, my iPhone gets much greater reception as it is with the NextG network (far superior in coverage and performance). My desire is with Vodafone and it is lucky to get a bar of service anywhere, calls constantly drop out, and sms/mms arrive hours to days later. Sorry mate, but the Vodafone Network is failing in a major way!
30 Dec 2010 10:40:42 AM: I don't even have an iPhone and still have all these problems!
30 Dec 2010 10:44:06 AM: No, YOU are the joke. This phone vs. network debate has been much discussed here and it's clear many people using non-smart phones experience the same lack of reception issues. More to the point, many phones (smart or non-smart) display FULL BAR RECEPTION yet people still can't make calls properly, so what your HTC displays full bars? You are not helping the situation or your company by further denigrating customers (and Apple products) and presenting yourself as a Voda employee. Then you wonder why people are angry at customer service people like you who is eager to 'shut people up EVERY DAY'.
30 Dec 2010 10:48:29 AM: Wait, so Vodaphone KNOW the iPhone is network hungry, that they sell more than any other network, and they haven't pulled their finger out and future-proofed their network? Wake up.
Data consumption on portable devices is skyrocketting, and Vodafail is finding itself behind the curve due to poor capacity management and planning.
30 Dec 2010 03:17:28 PM: 8999 - you're an idiot. Your own argument is ludicrous - if iPhones have known reception problems, then why do Vodafail keep selling so many? I think the problems are a little worse than iPhones you tool. Just another Vodafail moron showing their complete lack of empathy. Just wait til the tower upgrades. How about you wait on charging people until the upgrades make Vodafail usable again?
2 Jan 2011 02:19:13 AM: I'd like to see you face to face to see if you can sort my Vodafail problem out. So which store are you operating out of???
I expirence all the above mentioned problems and I don't use an iPhone.
I have problems with my wireless broadband and Sony Erricson mobile phone as well. As I mentioned in my script, I spend in excess of 10 times more longer everyday in doing a simple task on the internet, if I can get on, and it frustrates the living f..k out of me. So if you can help, I'll probably stay or else I'll jump ship and take all my business elsewhere. I think that your explanation of "wait till the towers get updated" is pretty lame as it has been going on for a long time. In all fairness, I think that we should be refunded with all charges since this problem arised, and I can quite confidently say, it started about 12 months ago.

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8998 Someone from NSW thinks vodafone is Appaling at 30 Dec 2010 10:29:05 AM
Calls dropping out ,3G coverage drops out and GSM not much better, slow internet then loosing connection .Was just on the phone to Vodafone for over 1 hour ,they would not let me get out of my contract yet not sure if they will and they believe ther are no issues in my area Gladesville NSW.They want me to go to a vodafone store and try a new sim card before they will talk to me again, if it doesn't fix the problem then they will escalate the issue. I also have a virgin mobile which uses the optus network and with the phones side by side the virgin one has full 3G coverage and the vodafone has no 3G switching from 3G to regular GSM every couple of minutes.Where i work it is actually a vodafone and optus site with a tower right out the front on a light pole until a few months ago coverage was great until vodafone had something changed in the com box inside the building i work in now i can't even get or make a call without it dropping out.
30 Dec 2010 01:39:25 PM:

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8996 Someone from WA thinks vodafone is no reception in my house at 30 Dec 2010 10:26:35 AM
We can only stand in one spot in our house to get reception. Even then it drops out. It is pointless have any internet access on our phone it doesnt work. My partner and i have spent thousands of dollars with Vodafone, with expensive international phone bills and always going over our caps. As soon as our contracts are up we will be leaving, even with only 4 months left it is still redicuously expensive to get out of our contract!

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8995 Someone from WA thinks vodafone is at 30 Dec 2010 10:20:58 AM
I have an iphone (on Vodafone) and have to use the phone with the 3G network switched off. If 3G coverage is switched on the phone has no service. Running on the 2G network I still find i have poor coverage in Perth, particularly Wembley.

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8994 Someone from NSW thinks vodafone is Total CRAAAP! at 30 Dec 2010 10:20:56 AM
My reception is crap, my calls always drop out, My mate told me to put the settings on 2G from 3G, So basically I bought a 3G phone with a crappy service provider who cant even provide the 3G experience, and the bastards have kept quite about this, rather than come out and tell their customers, this is a joke and to top it off you call get put on hold for 1-3hrs, and then transferred all around India, also the Indian Sam who is the supervisor at the Crappy Indian call centre told me since I have been a customer for two years and have never brought up the crappy service their is not much I can do, this is despite trying to call them numerous times, F*CK VODAFONE! now im getting my ombudsman involved!

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8992 Someone from NSW thinks vodafone is bad at 30 Dec 2010 10:13:46 AM
I have used Vodaphone since they started in Australia and basically their service has been good. Having said that the reception since I got a new contract and an i Phone 4 it has been very patchy.I have complained and they said they were spending $400 million and it would be fixed in a few days. I am hoping they do.They have fixed their complaints service already by allowing you to elect to leave your number and they call you back when your position in line comes up and not having to speak to "Linda" but using the keypad instead.I have used this once and it worked well.I advised them that should they not improve their coverage I would be canceling my contract.

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8989 Someone from VIC thinks vodafone is shite at 30 Dec 2010 10:08:30 AM
In my area Vodafone jumps from no service to searching to vodafone mobile covereage to vodafone 3G. It sucks my battery life dramatically and quite frankly gives me the shits.

When i have full reception on 3G my internet usage is slow if it works at all, but get this, when i have 1 bar of reception on 3G the internet on my phone is still slow but works continuously ! i don't get it !

Ok and finally i drop out of calls constantly even when i have full reception ! I receive messages sometimes 3-4 days later and mms' sometimes takes 2-3 hours of continuous trying to send them through.

One query i do have is, do all these people use iphones ?
30 Dec 2010 10:11:21 AM: Not from what I can tell. It is generally smart phones but from any manufacturer. Alot of people have mentioned blackberry's and Nokias as well as iPhones.

Personally my work iPhone on the NextG network is faultless, my personal Nokia on the Vodafone network is useless :(

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8988 Someone from NSW thinks vodafone is 100% fail at 30 Dec 2010 10:08:18 AM
I have only recently become a vodafone customer (approx 5 months) and at first was happy with service. For at least the past month or two have had constant call drop-outs and non-existent coverage. I can go for at least half a day without being able to make or recieve phone calls, nearly every day. The first experience of this resulted in my boyfriend driving 30 mins to my house at 1am because of worry of what had happened to me when my phone cut out and he could not get back in touch with me to find out what had happened. Was a bit of an overreaction but is the sort of thing that can happen when your phone just cuts out suddenly due to service. Was very scary to wake up to someone buzzing apartment in the middle of the night.

The sad thing about their service though, is that when I signed up for my contract, the rep in store told me that soon 3 and Voda would be merging, and if coverage changed I would be allowed out of my contract. I can't believe that a rep from the company would be telling me on the day that I am signing a contract for their company 'don't worry, you'll be able to get out of it'!!

Calling 1555 is one of the most frustrating calls to make, and makes dealing with Vodafone extremely unpleasant. Whilst this website has said that you can have the option of vodafone calling you back, I have never been offered this option when calling, so am unsure as to how that works.

Am currently looking into other providers and will be changing as soon as I have found a suitable plan.

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8984 Someone from NSW thinks vodafone is at 30 Dec 2010 10:01:56 AM
I too have been a long serving customer of Vodafone. Since 3G has become the major provider for phones these days, It has become apparent that the service is shocking. I also thought it was my new iPhone 4 after reading about its reception problems in America, however Apple insisted that this isnt such an issue in Australia. After discussing with friends and family (All too on Voda) I concluded that its Vodafones network issues. Dropping out in the middle of Conference Calls with over-seas counterparts, business deals, the phone is something you need to work when you need it, we shouldnt have to wait for the reception to pick up.
I also have a USB Modem with Vodafone, I often only receive 1 3G bar of reception if it doesn't kick over to EDGE network; and thats on the occasion it works at all- USELESS!

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8983 Someone from VIC thinks vodafone is Not interested in custmers at 30 Dec 2010 10:01:49 AM
I & My wife are having same problems with Three
It seems that both of these companies. Charge for services they do not provide coverage& service shocking.
Will not confirm anything in writing.
They have not kept their end of the contract from the beginning and each time we speak to them it is a different story.
Even their notes are not correct.
We keep records.

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8976 Someone from NSW thinks vodafone is at 30 Dec 2010 09:43:24 AM
The Network Coverage.

I stay in the Homebush area of Sydney and have been staying here since past 3 yrs. I do use the 3 / vodafone mobile phone service but have been having problems of the network coverage since a long time. I have had dropped calls, no network coverage and also been charged for download even though I do not use it at all. I did complain to the customer service but no positive reply from them. They did tell me that they have checked the connection tower and alls fine at their end so asked me to change the place where I stay, which was like come on. I can't change my house for the sake of a network error. After a long arguement with the customer service the only thing they do is give me a one off $10 credit for goodwill on my next invoice.

Its not only that but all my friends when they come to visit me have the same kind of network problem, dropped calls and no service most of the time.

After this I decide to cancel my contract but they want me to pay the whole 24 month contract plant of $49 for each month at once and they will cancel my contract. I was not able to pay off the whole plan at one go, so I decided to keep to hang on with it.

But am really disappointed with the service vodafone provides.

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8973 Someone from QLD thinks vodafone is MAJOR FAIL at 30 Dec 2010 09:38:23 AM
My Family and friends try to contact me all the time and say that it just goes straight to message bank.. when on my phone it clearly says full 3G recpetion. Messages I can recieve up to 2 days later, obviously when they are now irrelevant! I can be stuck on a major highway just outside of the city and the phone says NO SERVICE. How are we supposed to rely on vodafail at all if they cant even get coverage "that is promised to you" even in such a high density area! At first I thought it was the iPhone I bought.. but now I realise its not.. its just the company who are happy to wave a perfectly good phone in your face not caring about your needs in the Service, customer care etc are.
It's not fair to lock someone in a contract, when your not willing to be in the contract with them Vodafone!

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8972 Someone from QLD thinks vodafone is 3g fail at 30 Dec 2010 09:38:14 AM
I'm a doctor and work on the Gold Coast. I have good outside phone coverage, am often woken at 3 am with delayed text messages from the previous day, and am unable to use the mobile data to look up vital data on my iPhone apps if needed. I have purchased an I pad with Telstra data, to allow me to access data. This is compromising patient care. I do not have the time to explain these issues to the overseas call centre, and quite frankly the complaints continue to fall on deaf ears. Vodafone are simply in breach of their contract with me - I was promised 3G data coverage, and may as well have none. They are putting lives at risk and perhaps patients who are injured as a result of the above issues could also become part of the class action. ACCC and TIO get off ur bums and fix this mess

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8971 Someone from NSW thinks vodafone is 100% FAIL at 30 Dec 2010 09:37:07 AM
Constant Network dropouts and poor reception. Currently been without service since 23rd December 2010... One Week with NO SERVICE!!

I also receive voicemails from OTHER peoples voicemail boxes. I get a phone call, answer the phone and then all these random voicemail messages from multiple peoples voicemail boxes begins playing back to me.

Vodafone has a lot to answer for and I have submitted my complaint to the TIO. Vodafone needs to release me and wife from the remainder of our contract with no financial penalties and we will port our numbers to another service provider who can provide the service they promised.

I have been a loyally Vodafone customer for over 10 years but in the last 6months the service has become so POOR it is unusable and I can no longer tolerate this unacceptable service.

It is almost 2011 and this type of service should not be allowed in this day and age.

Totally disappointed

--Doug

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8964 Someone from NSW thinks vodafone is NOT HAPPY VODAFONE at 30 Dec 2010 09:32:45 AM

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8961 Someone from VIC thinks vodafone is extremely and utterly &%$@ at 30 Dec 2010 09:30:06 AM
I have an I phone 4 I have limited or no internet 3G service (dial up internet was quicker)constant internet timing out on secure websites and most others.Weak signal strenght in any area espesially indoors.I was on holidays in Egypt in the desert at Abu Simbol and Croatia 4 months ago and had better service and coverage than i have 40 kms from the city in Melbourne Vic.Rang vodafone they told me it was a sim problem sent me a new one ,as if that was going to make a difference well as i thought it didnt .Totally sic of Vodafone .If they spent as much money on serious network upgrades as they do on motor racing sponsors an the hopless Aussie cricket team i might not be complaining like i have been for the last 4 months. they are so &*%%^&#$%^#^%

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8960 Someone from VIC thinks vodafone is MASSIVE FAIL at 30 Dec 2010 09:27:22 AM
Poor reception everywhere!! My husband and I both have Vodafone handsets and he can get reception where I can not and vice versa! We can be in metro Melb and be on the phone when it just drops out - Emergency Calls ONLY!!
I have been into see Vodafone about the poor reception to see if there is anything that they can do and the answer is... "you can only pay out your contract!!" Suprise Suprise!
We are living in Launching Place and asked before we moved if the coverage was good here and they said YES!! Not so true! I have now had to get the landline phone capped so we can call mobiles from it!! More money!!
I am over all the drop outs and lack of help by Vodafone and once the contract does run out believe me I WILL NOT be resigning with them!!
NEVER HAVE I BEEN SO UNHAPPY WITH A PHONE PROVIDER!!!!

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8956 Someone from NT thinks vodafone is Biblically Epic at 30 Dec 2010 09:25:34 AM
Coverage in Darwin is rubbish. Dropped calls still happening, seemed worse with my HTC for some reason even though it indicated full reception.
What's worse is I had my phone break and the staff at the Voda shop is Cas are in a league of their own with regards to ignorance of their own procedures, politeness, professionality, you know, basic service standards. When I went to get my phone serviced by warranty, they couldn't look up my phone details where I got it from, so I went home and got my receipt. Then, the IMEI was apparently invalid....jesus it took so long.....
The second time the girl had NO IDEA what she was doing and then actually left the store to talk to someone. I was in there for >45 minutes just to get my phone serviced, waiting around while some bloke slowly guided her through the process she hadn't been trained in and couldn't figure out.
Part of the problem, I am sure, is that every time I go in there, I am astounded at the length of time it takes them to do anything on their computer system. Also, I am annoyed that they can't do all that much without ringing home first.
How can I get them to release me? The shop alone is bad enough, and then with the dropped calls....I used to like Voda, but recent experience has made me a hater.

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8954 Someone from QLD thinks vodafone is at 30 Dec 2010 09:24:52 AM
I've been with Voda for several years with no problems apart from initially being without my phone for 12 days while they stuffed up the porting process. Oh, and the lack of coverage outside major centres.

Lately though, I have had text messages not arrive, or arrive days late, and little or no reception where previously it was fine. Calls drop out, or caller/call-ee cannot hear each other. The 6 phones I have with Voda all have this issue.

Also, my online account at My Vodafone has been deleted (by them), and I cannot check my usage history, account balance, or use it to recharge my account. I know I can do this other ways, but online is/was most convenient and easy.
30 Dec 2010 09:26:46 AM: Re my online account - their system will not allow me to re-register - it has gone to the techs to sort out - won't hold my breath.

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8953 Someone from NSW thinks vodafone is Ricky Ponting at 30 Dec 2010 09:24:39 AM
i used vodaphone to make deals with indian book makers and the reception cut off on me after i gave up the ashes!
30 Dec 2010 09:28:06 AM: ponting is crap

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8952 Someone from ACT thinks vodafone is Dreadful wireless internet at 30 Dec 2010 09:24:26 AM
Vodafone's coverage map (http://www.vodafone.com.au/tools/checker/index.htm) shows full wireless internet coverage in my area (central Canberra) - in reality, we're lucky to get one bar out of five on signal strength and the modem constantly switches bands looking for a stronger signal which slows the service even further.
Now 4 months into a 12-month contract, we'll never use Vodafone again.

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8951 Someone from QLD thinks vodafone is dishonest at 30 Dec 2010 09:23:00 AM
After being made to change from 3 to vodafone, i was assured that i would recieve the same service as vodafone own 3, what rubbish, i am very disapointed with the coverage, how am i supposed to use my cap when i can't get a signal half the time and the signal is not consistent. After a visit to my local Vodafone dealer in Robina i had no signal in their shop the assistant then proceeded to tell me it was a fault with the phone, come on vodaphone, i dont like being patronised, i am sure your shop staff must get fed up with hearing the same complaints, spend some of that massive profit and sort it out.

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8949 Someone from NT thinks vodafone is extremely disappointing at 30 Dec 2010 09:20:32 AM
I've been with Vodafone for over 10 years and I've had a few minor wins with complaints that I have lodged with their customer service personnel. That said their coverage has been to say the least fairly appalling in that time. This is something that I have 'lived' with until now. Recently I signed for a 24mth contract with a new iPhone 4 and coincidently have found that 3G coverage in Darwin has dropped. This resulted in my phone constantly searching for 3G service, which in turn sapped my battery at a great rate of knots. I have since turned 3G off and have found that not only my battery has a better life, but the 2G service is a lot quicker and more readily available than 3G. This is inexcusable considering VHA tout 3G availability in Darwin - why should we have to resort to using the old network technology. Get your act together Vodafone.
In addition, I too have been told by friends and colleagues that they have service most of the way to Katherine with Telstra, yet as soon as I reach Noonamah all service is gone - why Vodafone? Considering the NT has a lot of remote areas I would hate to experience any sort of difficulty on the road as I would not be able to contact anyone for help!

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8948 Someone from QLD thinks vodafone is seems decietful..... at 30 Dec 2010 09:19:34 AM
R. Forbes. Inner city BrisNeyLand . from 12/12/2010 within 400mts unobsructed view of a tower , my (desktop) mobile broadband CeaseD COMPLETELY to load a page ... , the search engine page never completely loaded as nor did any page then attempted to download . (three complete days).
Tho I have not noted times , (casual domestic use) some afternoons & evenings download time is extended to untenable . To a point of apparently not functioning or so long the page times out .
Since then and today the reception bars show only TWO coloured of a possible five . Downloads are slow , vision is staggered , I am due to re-charge & will consider another provider .
Also , at sign-up I was assured this dongle was adequate for vision ; it has patently never been so... disGRUNTled....! !

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8947 Someone from SA thinks vodafone is little coverage at 30 Dec 2010 09:19:06 AM
I live in munno para and struggle to have a conversation on the vodafone network, calls end with the message network rejected

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8946 Someone from NSW thinks vodafone is VERY at 30 Dec 2010 09:18:35 AM
My coverage and drop out call rate/call failed is a pain Today i woke up and there was no coverage for 2 hours in the middle of Sydney
I will now go through my ph records to count the number of dropped calls i have had over the years
I have been with V since 1992 in Sth Africa NZ UK and Australia and it is always the same Its about time someone did something like this to brings to Vodafones attention the issues we are having on a day to day basis

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8943 Someone from QLD thinks vodafone is at 30 Dec 2010 09:17:47 AM
I live in Redcliffe, Brisbane and frequently find my calls drop out. I use a iPhones for Vodafone mobile when inside the house only 2 BAR of network. For Vodafone Broadband same 2 BAR of network and sometime connected but limited access (mean cannot surfing)and sometime disconnected, cut off, no network, network error. At the moment I'm incredibly frustrated. Paid huge amount of money bu terrible service. I am waiting to find out what the problem is. anyone can answer???

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8942 Someone from QLD thinks vodafone is at 30 Dec 2010 09:17:10 AM
I recently moved and until then had no problems with vodafone, however now our phone reception is poor and we can not use our vodafone internet at all. They will not let me out of my contract even though they can no longer provide the internet service. I am currently having to pay double the internet as telstra does have coversge. Not happy...

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8941 Someone from ACT thinks vodafone is very screwed at 30 Dec 2010 09:14:33 AM
Can someone help me understand how Vodafone is allowed to continue to sign up customers using misleading and deceptive practice (by omission)?

At bare minimum, their coverage map is obviously overstated, or at minimum, outdated.

Would these breaches lead to jail time for some Vodafone executives, or simply hefty fines?

Please, please ACCC. HELP!
30 Dec 2010 10:03:52 AM: I suspect that it is a deliberate strategy to oversell the network capacity and just put up with complaints until they can build new capacity. Risk is lower and return on investment is higher for Vodaphone shareholders. They don't count on customers uniting and raising these issues publicly. Reading this forum it is clear that they have a variety of "spin " storys to fob off customer valaid complaints. Combined class action and ACCC is the only way to get them to change their ways.ie Dollars and Jail time.
30 Dec 2010 12:19:49 PM:

They have actually started on the network upgrades, you cant come up with approvals for that shit in 3 or 4 weeks, this issue was addressed ages ago by the head of Google and networks have been scrambling to meet the capacity issues that will be faced based on the demand for smart phones, Vodafone are simply running late! OPTUS just spent a stack on upgrading their network to deal with it and it's working beautifully, but it really is that Vodafone just aren't ready yet!
30 Dec 2010 01:42:15 PM: Does anyone know when normal service will resume.

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8940 Someone from QLD thinks vodafone is Very! at 30 Dec 2010 09:10:02 AM
My reception is horrible, text messages come in hours later, phone internet wont load, why sell me a phone for 2 year contract and then say your in a dead zone! i have 8 months till i can get out and then im changing NETWORK!!!!

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8937 Someone from QLD thinks vodafone is losing customers at 30 Dec 2010 09:05:41 AM
I was with Vodafone for many years and then after constant call drop outs, incorrect charges and poor competitive pricing, I logged a complaint with the staff. They stated there was nothing they could do but log the issue and they would endeavor to..."increase coverage, stabilize the network and fix billing issues". This did not transpire and after numerous calls complaining about these issues and staying on hold for up to an hour to finally be told I was over charged but I would NOT be getting my money back tipped me over the edge. I stated I would be taking my business else where and would recommend every person i know to do the same. The next day was one of the happiest days of my life as i walked to Optus and had my number ported over and have never looked back.
Vodafone need to realize there business relies on people and when the people are not happy with the service this is an indication to fix up the problem or lose money. I have ensured at least 100 people have not signed up to Vodafone.

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8936 Someone from NSW thinks vodafone is Poor at 30 Dec 2010 09:05:32 AM
Coverage is so patchy in and around Tamworth that when the phone reports that it has 3G coverage you cannot make phonecalls without it immediately dropping out

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8934 Someone from NSW thinks vodafone is The Worst service in 9 years with Voda at 30 Dec 2010 09:04:15 AM

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8933 Someone from SA thinks vodafone is More fail than 10 fails taped together! at 30 Dec 2010 09:02:46 AM
Ironically I wrote Vodafone an upset letter several months ago. They never responded. Thought I'd share it here:

9th June 2010

Dear Vodafone Australia VH3,

You might know me. I'm that guy who two years ago came to your network for the awesome that was and still is the iPhone. You'll probably also remember I was number 6 in line, just incase you forgot my dedication or colossal nerdisim (you be the judge), to stand in the blistering cold for hours to get one. I have had a problem with the network but I've let this fall by the wayside too many times and finally after contacting your company on several occasions to voice my concerns, they have fallen on deaf ears with no resolution. I have little choice but to write you this diatribe related to your network.

I live in Gawler, South Australia. Don't recoil in fear, it's okay, I don't wear flannelette, (Okay, I did once for a themed party at uni, but the shirt belonged to a friend). However, I have chosen to subscribe to your network for my mobile telephone and iPad 3G data services, this is where the problem is. Your company's website maps for coverage dictate that Gawler has full 3G network service, which when you're using peripherals that use your network, you'd believe it too based on the full bars you see in the signal indicator. This is where this shit gets real. The minute you access data or calls, it suddenly becomes slow and laggy and unresponsive, inside or outside, trust me, I'm like a nomadic gypsy trying to find a good spot for reception. I have even been known to stand in bizarre positions to act as a human antenna to increase signal. All of this and resolution. Nothing works and i'm pretty sure it is because it's your fault. Not my house, not my geographical location but the speed at which you allow data to be delivered at my location. I know this because when I'm closer to Adelaide the speeds are normal. I used Speed test.net's official ass kicking application to test your network speeds and in the town of Gawler, main street near my house and It clocks 40.8kb/sec download where as with Gawler's sister hood, Elizabeth and the major city of Adelaide attain speeds of around 258KB/sec and higher. Full signal in all locations, yet so much variation in speed, sickening isn't it? PS I'm aware the city uses HSDPA technology which is why I also mentioned Elizabeth's hood, that is the same as Gawlers but with a bigger population, probably less teeth and more flannelette though.

Initially I thought I was crazy or heaven forbid, maybe the iPhone who gets a bad wrap for signal was to blame but I've even had a blackberry, same old story. I really didn't want the iPhone to be the blame because I love it which can be supported by the fact that the girls at uni have learnt to convert my iPhone rants into chemical energy like plants converting light energy in to chemical enrtgy as food but I'm glad to say, it's certainly not the iPhone, iPad or Blackberry as the myth was busted by the aforementioned. These speeds akin to dial up of circa 1997 are probably suitable for some of Gawler's subscribers but they don't have any teeth, I do, and I feel that it's one of the reasons why they settle for the less that I can't stand for.

So I decided that instead of just bitching in my mind about it every time I tried to access google boob search (you might know it as google image search) and I, as a result, die a little bit inside from frustration of slow speed. Left with that feeling similar to one of jumping on a bag of puppies. I decided I'd call in to let you guys know and maybe you could check it out and fix your tower or something and I could get on board and be in love with you again. So I placed a call, presumably to india. I spoke to lovely bunch of people that had names more Australian and generic than mine, PS no one is called 'Betty' or 'Gavin' anymore (You should remind them of this when they're assigning themselves 'Australian' names). Anyway, they were up to their old tricks again both times, those tricksters! They hand balled me to all sorts of other service teams, back and forwards about 4 times on each occasion until someone would finally pretend to log my problem and a technician would call me back within 72 hours to give me the results. Well I'm not sure and I forgot to ask but I've been overseas lots before and all the places I've been use the same day and time format that Australia uses. India may be the exception but even in Indian hours, a week of Australian and 'normal' time, should at very least be equivalent to 72 Indian hours, if this isn't the case, are they even in 2010 yet?

Based on this I would like Vodafone Hutchings 3 Australia to take this letter as a formal complaint against your services and finally take action and rectify your claims if you are not otherwise prepared to bring your network up to the standards you claim. Otherwise I shall be forced to move to network that doesn't hurt me anymore. I guess at this point I should probably also point out that I decided to stand in Vodafone's line those fateful two years ago only because you opened a whole hour earlier than any other store, grounding isn't it? Yeah, that's what I thought...

Regards,


Andrew
South Australia.
30 Dec 2010 09:09:44 AM: Cool letter Andrew, very amusing to read..........I wonder why they (Vodafone) never responded?

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8930 Someone from SA thinks vodafone is Extreme at 30 Dec 2010 08:58:23 AM
Straight through to the voicemail when connected via 3G. Now I only use 2G. Slow SMS, voicemail notification. Often hours later and sometimes days. Extremely slow data at the best of time. Often it will NOT work with full reception.
Emailed Vodafone support. Replied back in over 1 week to say if you are still having problems, let us know. Just a robot respond. They don't even read my email. DISGRACEFUL!!!!

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8928 Someone from NSW thinks vodafone is hopeless coverage at 30 Dec 2010 08:55:16 AM
Hopeless coverage, cant get any help at the store I bought the phone from and charged me when i called the toll free number to complain. I wish I never left Telstra, Vodafone the worst mobile provider in Australia

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8926 Someone from NSW thinks vodafone is coverage and service at 30 Dec 2010 08:52:43 AM
cant get coverage half the time even in my house if i move 3 feet I lose the signal. They wont replace the blown up charger I bought unless I give them the phone back or take it to the repair centre myself.Charged me to wait on the toll free line and then didnt call me back. i have been to the store where I bought the phone 5 times now to complain. Told me to take the I phone back to Apple myself to have it checked for weak signal.

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8925 Someone from NSW thinks vodafone is hopeless at 30 Dec 2010 08:47:42 AM
cant get coverage half the time, the store wont replace the battery charger they sold me when it blew up unless I give them the phone back and it would take 3 weeks. The I phone they gave me is junk and they wont give me any other phone to replace it. told me to take it to apple myself and complain to them. They charged my account $50 to call them on their complaints "toll free" line (kept me aiting 25 minutes and then didnt call me back as promised.. I have been back to the store 5 times and still no satisfaction.

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8924 Someone from QLD thinks vodafone is very bad at 30 Dec 2010 08:47:14 AM
I have been using Vodafone for many years now, and recently switched to their INFINITE PLAN and boy have i had DROP OUTS . its a pain in the neck even trying to re-establish connection. i do hope they fix the problem soon. My concern is what if someone - who lives on their own - need s to contact an emergency after hours Doctor or Ambulance and they dont have a landline and cant connect their vodafone !!! God forbid that someone meets an unfortunate ending because of Vodafones network problems.......... Barbie

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8920 Someone from NSW thinks vodafone is no reception at 30 Dec 2010 08:43:03 AM
very poor to no reception. People can't hear me. call drop off. Poor internet reception- slow and cut off all the time.

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8919 Someone from QLD thinks vodafone is The fail of the century at 30 Dec 2010 08:42:16 AM
I'm glad I've got a gig of data allowance in my plan as it takes about 10-20 mins to load the any page at any time of the day, it's always on wifi when I'm at home. I was quoted in the "excellent" coverage zone when I completed my contract, I feel for people In their poor coverage areas.
Glad I'm not the only one with a vodaphony.

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8918 Someone from VIC thinks vodafone is at 30 Dec 2010 08:40:27 AM
30 Dec 2010 09:54:17 AM: And I live in Bacchus Marsh and was considering signing with Vodaphones unlimited. I shall re-think that after seeing this.

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8917 Someone from NSW thinks vodafone is Can't handle calls on crowded place at 30 Dec 2010 08:40:19 AM
Boxing-day in city voda has fail aging ..I had wait 1 hours to call my gf on voda, all it was saying was network is congested!! Non of the incoming and out going worked!
If you going to city on 31, get OPTUS prepaid if u don't wont's to use Telstra paid phone,.
& if any one from Vodafone reading this,.... U should improve network rather making u r vidashit deals chipper, voda now sounds like TPG.. cheapp...chepp & only chipp..!!! U not giving power to us.. U putting us in trouble and making money.. ;(

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8915 Someone from VIC thinks vodafone is Very at 30 Dec 2010 08:31:23 AM
Complete loss of service for 5 hours on Christmas Eve plus vodaphone dead for 3 hours one day last week. Nearly every time I try to call I get a network busy msg - then 2 mins later I can call

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8911 Someone from NSW thinks vodafone is at 30 Dec 2010 08:26:57 AM
no network coverage
not being able to make calls due to "connection error"
calls dropping out due to "connecton error"
selected the option of call back and never received a call back had to call them back SO YOU DO LOOSE YOUR PLACE IN THE QUE

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8909 Someone from NSW thinks vodafone is Falsely Representing their Coverage!!! at 30 Dec 2010 08:19:30 AM
Vodafone grossly over-estimate their coverage on maps. According to their own coverage maps, I was supposedly in a full coverage area. But with constant drop-outs I made a complaint. This is Vodafone's written reply: "Our technicians have advised that the service difficulty you are experiencing at your address is unfortunately not a temporary issue. They have advised that your location is one where low signal performance would be expected."
RIDICULOUS! How can they continue to falsely advertise their coverage? The telecommunications ombudsman said they have no power to force them to fix their maps so they are a true representation of the service they can provide. People of the world - do not sign up to Vodafone!!!!


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8908 Someone from NSW thinks vodafone is Phone and Wireless Internet at 30 Dec 2010 08:19:15 AM
I was originally with 3 and then switched to Vodaphone for mobile on advice of better coverage, same with my wireless internet. Fail.....constant dropouts with my phone and just as poor connectivity on my month by month internet. The worst of it is getting through to customer service. I was on hold for 3 hours one day and still didn;t get through to an operator. Keep an eye out for AllConnect in March '11, competetive, service with a smile and all in country.

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8907 Someone from VIC thinks vodafone is Huge failure at 30 Dec 2010 08:17:29 AM
Consistently poor reception in central Melbourne CBD. It's almost impossible to browse webpages without them hanging and needing to reload. Voicemail messages take anywhere from 2-7 days to be delivered. Honestly, what is the point of having a 3G phone with such poor and unreliable service. As soon as my contract runs out I will be back with Telstra.


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8906 Someone from NSW thinks vodafone is Unbelievably at 30 Dec 2010 08:17:10 AM
I have a phone but can't use it because Vodafone has network issues. Go figure. I was with 3 for years and hated it. When I was finally off my contract, I couldn't wait to switch back to Vodafone since I've never had issues with them. BIGGEST MISTAKE EVER. I'm unable to make any calls, I can't send or receive messages without there being hours of delay and I can't use BlackBerry messenger. WHAT IS THE POINT OF HAVING A PHONE THEN?!?! When I had issues earlier on, I called the call centre and had to wait in half an hour blocks just to talk to someone who can't even speak English properly. I've made complaints through the website but to no avail.

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8905 Someone from NSW thinks vodafone is needs to be cancelled, they have no idea about customer service at 30 Dec 2010 08:15:25 AM
I have been with vodafone for about 5 years now I have had issues before but no where near as bad as in the last few months I have been having major issues receiving calls and also dialing out, I keep getting call failed and then when people call me my phone does not even ring. I spoke to vodafone and informed them that due to the problems I wanted to cancel my contact without early termination fee's they said that it was my handset at first and then we did all the networking procedure but the issue was still not resolved so they said they needed to escalate it and that it would take 7 -14 days I explained to them that I could not go that long without a phone as my daughter was with her father and how was he supposed to contact me if anything happened, they said the only other option was that I could get out of my contact and pay $1036 which was remaining, I said fine and my contract was terminated I then contacted the TIO and spoke to them, a few days later I got a call off a vodafone resolution officer and we agreed that I only had to pay for my phone and that the contract will be terminated without any early fee's.

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8904 Someone from QLD thinks vodafone is Total fail at 30 Dec 2010 08:15:02 AM
I live in New Farm, Brisbane and frequently find my calls drop out. I use a Blackberry and for a while I would blame friends for the iPhones for the problem - but it seems to be a network issue. At the moment I'm incredibly frustrated because I've had no service for the past few hours. On hold now - 26 minutes later - waiting to find out what the problem is.

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8903 Someone from WA thinks vodafone is horrible!!! at 30 Dec 2010 08:11:51 AM
I live in an area where my old telstra phone got full bars of coverage. it was one of those $20 ones you get from woolworths. then it broke, so i went and got a nokia E71 on a vodafone plan; $29 a month and i get $150 worth of credit. so far, i have never once been charged $29; more like $65-$120. i find this ridiculous and whenever i call vodafone i go through about 7 or 8 different branches in 3 hours before i get frustrated and hang up. this has got to stop, its disgusting for a phone company to act this way!!!!!

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8902 Someone from NSW thinks vodafone is Terrible at 30 Dec 2010 08:05:10 AM
I have been with 3/Vodafone Mobile for over 5 years now. Previously, 3 Mobile had great coverage and I learned that this was due to a roaming agreement with Telstra. Back then, Telstra coverage was 3 Mobile coverage. Since early this year, I started to experience problems with my mobile phone coverage, dropped signals, dropped calls, poor battery life on my mobile phone. I initially thought it was my mobile phone until I have heard that a number of other 3 subscribers have been experiencing the same.

It looks like 3 has dropped their agreement with Telstra and they are now running on both Vodaphone and the 3 Mobile network. It has been lousy coverage everyday that it makes me want to chuck my phone out. Good thing I have a second phone under Telstra. I will wait until my contract ends in 2011 and stop wasting my money with 3 and Vodaphone.
30 Dec 2010 08:11:30 AM: 3 is still in an agreement with telstra to use their towers. And vodafone doesn't own 3 they are both owned by the same company.

Oh and also your battery life has nothing to do with your service provider

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8901 Someone from SA thinks vodafone is Very bad at 30 Dec 2010 08:04:12 AM
I am contracted to 3 mobile, which I believe is owned/operated by Vodafone. Terrible issues with reception, drop-out calls etc. A previous email to 3 mobile with specific requests was answered with a generic response - not specific to my problems. Very disappointing. Garry
30 Dec 2010 08:43:26 PM: 3 Mobile is not owned or operated by Vodafone. They are a separate network who occassionally use Vodafone towers before Telstra towers. Vodafone AND 3 are owned by VHA - Vodafone Hutchison Australia. Maybe you should get your information correct before posting.

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8900 Someone from NSW thinks vodafone is missing the point at 30 Dec 2010 08:02:20 AM
I am in Sydney CBD, and yet can not make or receive phone calls or messages. All tests on phone have been complete (excessively long and unforgivable wait on hold) and the failure is the service, not the phone (big surprise there VF). An investigation is to be launched with results in 3 business days. It's very handy to have a phone that does not make/receive calls and due to the public holiday, and won't have the ability for a week.

Vodafone reception: FAIL
Vodafone service: FAIL

Lara, the most annoying automated voice: FAIL

Vodafone overall --> FAIL
30 Dec 2010 08:13:35 AM: lmfao i love this post cause the poster has missed the point all together so this post is ---> FAIL
30 Dec 2010 11:59:09 AM: A agree that vodafone has and is failing customers with poor service

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8898 Someone from NSW thinks vodafone is very poor at 30 Dec 2010 07:55:11 AM
Vodafone USB Internet stick connection & coverage problem. I cannot open a page or browse my internet properly, keeps dropping out, gets disconnected. Sometimes, I send emails, it says (sent), but to my surprise my friends tell me, they haven't received the email. It shows connected, but there is no connection. The upload & download most of the times show 0bps, when I get connected, it says SIGNAL POOR or VERY POOR. In many occasions, contacted Vodafone, they haven't fixed anything as yet. I'm really fed up, frustrated, paying for a service, I don't or cannot use it properly.

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8897 Someone from QLD thinks vodafone is Huge failure. at 30 Dec 2010 07:54:57 AM
poor coverage. poor data.

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8895 Someone from NSW thinks vodafone is hard out. at 30 Dec 2010 07:53:21 AM
It doesn't matter where the hell i am i NEVER get reception, I never ever get my msgs the day they are sent picture msgs sometimes even take a week!
The ONLY reason im still with vodashit, is bekoz there prices are decent.
p.s I HATE THAT LAURA B*TCH TO (:

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8894 Someone from NSW thinks vodafone is Keep Disconnecting at 30 Dec 2010 07:48:10 AM
This is the first time I spoke for a while on a mobile. I got a call from my mum in Chatswood and am in Macarthur. For some reason, the phone keeps disconnecting after 15 - 30 seconds of call. And every time my mum or me tried to call back, the same thing happen again after 15 - 30 secs. And this happened to about 10 times until I got sick of it and gave up talking. Now, I am not sure whether the problem lies with Vodafone network or mum's mobile provider. Both of our phone networks are at high (at least that's what shown on the mobile indicator).

I am with 3 and previously there wasn't such issues before, that is, prior to takeover by Vodafone.

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8893 Someone from ACT thinks vodafone is Completely Useless at 30 Dec 2010 07:46:25 AM
I moved to a new address in January 2010, and while I received ok coverage at the old address, at the new address (which is only 1.5km from the CBD), I seemed to have fallen into a black-hole. Reception varies wildly, from a maximum of 3 bars, to no bars at all (where you are receiving only an Emergency signal - meaning no calls/texts in OR out). Calls drop out as often as not, and if the call continues, you cannot hear to other person or be heard by them ("...seem...and....but....for....with..." - that's all you hear). After months of this crap, I ended up buying a new mobile with a different Telco, just to get reception again! When asked, Vodafone says that maybe its the phone I bought from them, maybe it doesn't have the best antenna inside, and that I should buy another one - what? fork out more money with no guarrantee of reception? Not a chance! Vodafone should re-imburse me for the money I spent to buy a new phone with a different Telco!

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8891 Someone from QLD thinks vodafone is Frequently Frustrating at 30 Dec 2010 07:38:59 AM
We live in the middle of the Gold Coast (500m from the Vodaphone shop and use vodaphone for both mobiles and mobile internet. The internet has been intermittent at best, frequently dropping or not finding a network and the phones have very poor call quality. One evening, after being on hold for 55minutes, the lovely lady in Mumbai apologised and explained that the internet problem was due to the fact that we had purchased an "outdoor" contract which didnt work properly indoors and she would cancel it immediately!We requested she not do that and the next day,we went into the Vodaphone shop 2 minutes down the road (where phone/internet signal is excellent btw) and related the story to them - embarrassment best sums up their response, and they are still unable to explain the poor signal, which continues now. We are lucky as we are not on contract so can change, but are holding out for Vodaphone to fix their network problems (for how much longer is hard to tell).

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8888 Someone from NSW thinks vodafone is Epic Fail at 30 Dec 2010 07:20:18 AM
A number of fails. I have paid to have an old Nokia phone unlocked. The details for unlocking didn't work. Spent hours on hold on several occasions. No call backs as had been agreed when I did finally get through. Instead I got an email 4 days later. Still haven't got the phone unlocked. I tried going into a Vodafone store but was just told to call them myself.

The most annoying phone call - I was on hold for 1 & 1/2 hours but when I did get through, the technical department was closed at 8pm. Nobody could help. It was 8.05pm!

Also, I live in Sydney's inner west and the 3G network has be a serious fail for the last few months. Vodafone's comment was that it will be fixed in the New Year.

What needs to be done? An Australian based call center. It's frustrating getting through to the Indian based call centers. I get the feeling the don't quite know what they're doing.

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8887 Someone from VIC thinks vodafone is Uselss at 30 Dec 2010 07:17:40 AM
When complaining about the lack of coverage I was told on three occasions it must be the SIM card, which was then replaced each time. WOW still no coverage.

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8886 Someone from VIC thinks vodafone is Terrible at 30 Dec 2010 07:15:11 AM
Nothing like having a camp of 70 students when 30 of them get struck down by gastro and your phone has no coverage to make those all important phone calls to deal with the situation. What a nightmare.
30 Dec 2010 07:46:35 AM: Use a landline.


camp.
what.. because you don't have your full 3G coverage 200km past the CBD?!?!

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8885 Someone from NSW thinks vodafone is Total Fail at 30 Dec 2010 07:14:29 AM
After emailing Vodafail about the network issue/lack of reception, I ACTUALLY received a response..even if it was a typical troubleshooting reply. They've offered me 3 months of free access "as a show of good faith because they strive to provide the highest quality customer service" Does anybody think I should accept or stick to my guns?
30 Dec 2010 07:33:14 AM: Not really a tough choice - 3 months of free access to what, lack of reception and network issues? - stick to your guns.
30 Dec 2010 09:11:52 AM: 3 months free access.......but you can't get access...........means 3 months with a small brick the size of a mobile phone - stick to your guns.
30 Dec 2010 12:30:27 PM: I told them that I wouldn't accept 3 months free as they had caused me to lose complete faith in their ability to provide a service. I reiterated that the only acceptable outcome would be the null and voiding of my contract, and I would return the handset in pristine condition, with original packaging and all documentation as a show of good faith. Got told they couldn't increase the offer or let me go. Where to from here?

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8884 Someone from NSW thinks vodafone is 3g, call drop outs at 30 Dec 2010 07:14:12 AM
Vodafone is a joke. I called 1555 and was put on hold 4 times and it cut off each time at the 14th minutes.

Will never use Vodafone again.

Iphone or no Iphone, the reception is a joke.

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8880 Someone from NSW thinks vodafone is poor coverage at 30 Dec 2010 07:11:27 AM
Stilll in contract and have just been on the phone to my private health insurer and the line dropped out. Had to call again and go through everything for the second time. I will not use vodaphone again for important calls like that.

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8878 Someone from NSW thinks vodafone is 50/50 at 30 Dec 2010 07:08:18 AM
Have you considered asking the users of Vodafone what handset they are using, with the proliferation of iPhones i'll bet the majority are using just that, I have an iPhone and the reception is RS whereas my wife has a Samsung and her rception is at worst 50% better
30 Dec 2010 08:03:05 AM: Tend to agree. It seams like it happen more often to the Iphone user than other mobile user. I have a iphone 3, my partner has an old Nokia we are both with three and if we both stand in the same room at home i have no reception and she has 3-4bars of reception on her phone...
Interesting...

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8877 Someone from SA thinks vodafone is useless at 30 Dec 2010 07:04:44 AM
Vodafone, which is now owner of Three tried to resign me on another 24 month contract with Three in September after I stongly complained about the lack of service, reception, large number of drop out calls and the failure of two handsets not covered by warrenty. It was only after this that the call center operator asked where I lived so that he could check Three's coverage in the area...to my suprise there was no coverage at my address.

It is my belief that when I signed up with Three, providing all my detail, including my address, they should have performed this 'reception preformace test' and informed me that I would have no reception at my place of residence...Three (Vodafone) entered into a contract with me to provide a service which they knew they could not provide.

I am now with Telstra and doubt I'll ever change.

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8876 Someone from QLD thinks vodafone is Frustration at 30 Dec 2010 07:04:11 AM
I have an office 3km from the cbd in Brisbane. I teeter on 1 bar of reception at my office in the Brisbane Powerhouse. I got an unlimited plan as I did not desire/need to have an office landline phone. This has caused me great pain as I constantly miss calls, drop out of calls get delayed texts leaving a very unprofessional impression on my valued clients. At first I thought it was my new iPhon. I got it replaced but still found the same issues. I then bought another phone and it still has the same reception issues. Other workers who are on Telstra have 3 bars of reception in the same spot. I also spent 3 days up the sunshine coast and had zero reception. I was uncontactable. I could not believe it. We were in a waterfront apartment at mooloolaba the centre of the sunshine coast.

Finally I live in New Farm brisbane. I found between 7:30-10:30 the Internet slows to a standstill making it too slow to do anything online. It seems the Internet is overloaded with too many users in this peak time.

Other then that it's great ;)

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8874 Someone from QLD thinks vodafone is Extreme fail.. at 30 Dec 2010 07:01:20 AM
Was with 3 needed a new phone, the one I wanted was sold out with three, or as I was told no money was being put into 3 at the moment so there not restocking. The option I was given was walk away and have no phone for a few weeks or swap to vodafone. I was not overly keen but was told not to worry that they had the second best coverage in Aus! False! I had been with three for over 6 years, never any major problems, now I can NEVER get any Internet access for example, if I try to access the Internet 10 times a day I may get it once or twice, only to have it drop out after 30 seconds to a minute. Trying to make calls can also be frustrating as it takes upto a minute just to 'dial'. I have only been with vodafone for 4 weeks and I am extremely dissapointed with the service I have received!

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8873 Someone from VIC thinks vodafone is 3p1c f41l at 30 Dec 2010 06:57:52 AM
Once upon a time I was with vodaphone, and I had the same problems as everyone else. Message would be lost, or come hours or days later. Luckily I wasn't locked into any contract, but i feel sorry for those of you who are. Hopefully someone cracks a whip hard enough for vodaphone to hear. Im glad this website is getting things done. Well done to the creator.

I have now been with Virgin Mobile for about 2/3 years and am very happy with the service. The coverage is pretty good and my messages always get to thier destination. The call centre staff have been very good when I have contacted them.
30 Dec 2010 07:55:58 AM: vodaphone...?

obviously you weren't there long enough to learn how to spell the company's name.
30 Dec 2010 08:14:44 AM: its spelt vodafone not vodaphone.dickhead
30 Dec 2010 09:03:27 AM: What is the point hassling people like this. However you spell it, its still failing.
30 Dec 2010 09:07:41 AM: A bit harsh don't you think.... who gives a @#$% how it's spelt, the service is unacceptable!

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8872 Someone from NSW thinks vodafone is getting worse at 30 Dec 2010 06:57:01 AM
Coverage changes from room to room, sms messages come all at once, some times up to 10 at a time, I can not wait to get out and change, I tell everyone I know never use them, Thank you for this site, hopefully it will save others my frustraion and make vodafone take some of this pain!!!!!!!!!!!

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8870 Someone from QLD thinks vodafone is Coverage and delays at 30 Dec 2010 06:52:48 AM
I have been a loyal Vodafone client for 7 years, I have always boasted there cheap call plans and have never had any major issues till now!!!!
Since the merger with 3 Mobile its has gone toatally the other way.
I live on the Gold coast and work in Brisbane. I only ever had one small drop out spot at Pimpama and the Woolangabba, now when i leave home in Helensavle, I loose network coverage 3-5 times between there and Yatala....It keeps swithing for the 3G network to the 2G network the GSM network It drives me insane. I have never had an issue with coverage in Runaway Bay but since the 3 merger, I have the worst reception.
I have lost my faith in Vodafone and will be moving to Optus as the first available opportunity.
Dont even get me started on Delayed Text Messages and emails..........
Good Bye Vodafone good Bye

Paul Helensvale Gold Coast
30 Dec 2010 07:00:20 AM: This is true, our company was wit vodafone for 5 1/2 yrs, since last yr the coverage for mobiles has decreased, the modems are slower, our rep said its because they are only focusing on infrastructure in the cbd areas!!!

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8869 Someone from NSW thinks vodafone is Poor at 30 Dec 2010 06:52:05 AM
We converted all our company phones to Vodaphone (great plan whihc we are happy with) however, we never received the credit we were promised, we have constant over charges and poor reception. Biggest pain is not having someone who can help sort our the billing issues (let alone the reception issues). Major issue as we rely on vodphone for email and also as modems to give support to clients.

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8868 Someone from VIC thinks vodafone is ITIL perspective at 30 Dec 2010 06:47:36 AM
At times my 3G mobile internet connection is slow or just non existent! A few key words for Vodafone to take into consideration.

Demand Management - How are you controlling usage on your network to improve speed? (eg free access to social networking websites is bound to increase traffic and presumable slow down requests to other sites)
Fit for Use - Despite 3G internet access being widely available in the metro areas, is it the service acceptable for the average user? (ie too slow?)
Incident Management - The best way to tame the savage customer is through information. With the ability to immediately access all of your customers (eg through an SMS or something) why isnt this being done? Why dont people answer phones quickly enough in the call centres?

Just my thoughts.

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8867 Someone from ACT thinks vodafone is Very bad reception at 30 Dec 2010 06:45:08 AM
When I signed up in 1999, VODA was great, best coverage, beat telstra in my suburb and out along the coast on holidays. In 2010 I can't even get good reception inside my home with the carrier dropping out so many times in a day it is annoying. I'm starting to look elsewhere - what am I paying vodafone for? They haven't expanded nor maintained their services. 2010 has been a write-off for vodafone.

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8865 Someone from VIC thinks vodafone is CrazyJohn (owned by Vodafone is just as bad) at 30 Dec 2010 06:39:39 AM
We started with CrazyJohn on Jan 2010. Never had any reception at home (46 KM from Melbourne in the middle of Vodaphone coverage). Started to complain and was told it my new phone. Swapped sims, phone and scheduled to get coverage scan (which never happened). Nothing changed , they will not admit there is anything wrong. I am now trying to get out of the contract but they will not allow this until they do another network scan and find a problem. The problem is vodafone!

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