26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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7686 Someone from WA thinks vodafone is Very Fail at 28 Dec 2010 08:17:31 PM
I signed up for an iPhone in May and have nothing but problems of which Vodafone has kept blaming the phone for. I constantly get told to reset my network settings as that will fix the problem. It does for about a day and then I have to put up with the dropped calls, call fails and then people calling me on my husbands number saying I have been trying to call you for three days and your phone has been off???? I run a business and my phone is on 24/7. BIG thanks for setting this site up and creating awareness. I used to work for Vodafone and this company was a fantastic place to work. Since the merge the service and attitude is not the one I remember working with only a few short years ago. My loyalty is wearing thin and it is breaking my heart. Bigger isn't necessarily better by the looks of things. It appears Vodafone shouldn't have gone near 3 that had a terrible reputation prior to the merge.

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7684 Someone from VIC thinks vodafone is Abysmal at 28 Dec 2010 08:14:46 PM
I have given up contacting vodafone customer support some 12 mo ago - never been able to hear any one one the phone. Do not even dare to think about contacting them over the weekend - you'd be better off talking to the hand.
Separately I needed a copy of the contract with vodafone for service that I had bought through AllPhones. they advised me to go to AllPhones and ask for a copy from the shop telling me that they do not keep copies of contracts - hogwash!
They constantly keep changing at their will, without your authorisation your prepay setup so that the balance does not expire every month or so - ralroading you into buying more credit every month.
The reception in Melbourne city - appalling dropouts are everywhere. No reception in hospitals.

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7682 Someone from SA thinks vodafone is at 28 Dec 2010 08:14:08 PM
i am from SA and had my iPhone4 for 2 months and for the 1st month i had no problems but lately it has started showing no service, i was told and shown that if i bought the iPhone on vodafone i would have alot better coverage for my area than i would of had if i had 3...

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7679 Someone from QLD thinks vodafone is EXTREME!!! at 28 Dec 2010 08:13:08 PM
After I switched to vodafone on the 2nd June 2010 I have experienced nothing but trouble. My family and I were going back to WA for a holiday, so I was suppose to be entering into a contract where i would receive good coverage. They told me it would be 98% everywhere, what a joke. The phone dropped in and out, messages were being received anywhere from 1-5 hours later, not to mention the next day. Phone calls were missed, unable to be made or I would have to try again later as my service just dropped in and out. All this for $69 a month, I honestly thought this could be fixed. How wrong could I have been. It has been such a joke really, they have asked me to remove my sim card and try it in another Vodafone on numerous occasions, told me it was the iphone, told me any thing, but it would always come back to being my fault. They would tell me they would have a Tech Support Officer call me, when, in 2015. The amount of phone calls that i have made since taking this contract is ridiculous. The straw that broke the camels back was the beginning of April this year when my 15yr son broke his ankle at school at 10am. After the school had been trying to contact me for hours, I finally recieved the first message 5 hours after the incident, REALLY GLAD IT WASN'T LIFE THREATENING!!! My argument since has been, what if something worse had happened to one of my children or husband, now I really do know that I am only a number to this company. Vodafone still did NOTHING about the problems after this "No Service". Phone continually comes up with "Service Lost - Vodafone no longer your provider" this is something I seemed to have got use to,WRONG.. I rang Vodafone on the 22nd Dec 2010 and was on the phone for over 2hrs, lucky I rang from my land line or it would have been a waste of time (mobile would have dropped out). The Tech Support guy gave me a case ID and told me he would call back on the 24th Dec 2010. During this time, I was to once again record all details of phone calls made and received as well as texting. If I still experienced the same problems when he called back, then they would waive my contract and my next bill. Remember $69 a month since June 2009, and my payout figure is now $372.
Vodafone did text me on the 24 Dec 2010, but I could not call the 1555 number as funny, I didn't have service, why send you this ridiculous number when you can only call it from your Vodaphone account, well you can only do this if you have service right!! Christmas Day no service, Boxing Day no service, 27th no service 28th today guess what Service has done nothing but drop in and out still can't do a dam thing. Have just got of the phone from Tech Support and after 18months of this am now finally getting somewhere. They will now wave my next bill and my payout figure, but I had to return my Iphone after 18 months of paying $69 a month for a service that very very rarely worked.
When i refused and told them that i would take it further (courts), they relented and came back to me and told me I could now keep the iphone and that they will cancel the contract and waive all bills.
No, I'm not holding my breathe just yet, we will wait and see if Vodafone will keep their word. I will, in the mean time keep my phone and find myself another provider.

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7678 Someone from NSW thinks vodafone is MASSIVE FAIL at 28 Dec 2010 08:13:08 PM
I live in NSW and work in ACT. At any time in either place I am lucky to have 1 bar of reception on my phone. It constantly drops out of service and I can't make or receive phone calls. I have only had this new phone and contract for two months, I am locked in for another 22 months. I wish I never signed up to the contract.

MASSIVE FAIL VODAFONE!!!!!!!!!

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7674 Someone from QLD thinks vodafone is totally at 28 Dec 2010 08:12:35 PM
i cannot talk to my friend in northern queensland without it being disconnected..if we have half an hour we think its luxury..it is very very frustrating..the same occurs in caloundra ,sunshine area..you cannot get any reception unless your prepared to go out onto the road etc no reception thee either..i took on a 2 year contract..the phone is disintegrating its falling apart on the key pad..i see all the lights...takes me twice as long to sms as i have to correct spelling...delete all the zeros when spacing..im told i can get another phone next year..soooooooo..i have no choices on that one but wait..reception in all qld appears as bad as nsw..read also some bad overseas lingo on their problems as well.. particulary in germany..vodofone needs to do something and fast ..as people are fed up with their dishonesty...

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7673 Someone from VIC thinks vodafone is Extremely at 28 Dec 2010 08:12:08 PM
I have had two contracts with Vodafone, granted my first phone i had difficulties with and needed to replace (after paying my insurance i opted to pay the $275 excess) On my second contract my software stooped, i took this into the store and they openly told me this was a falut of the phone relating to software but the fact i'd had a previous claim (on my first phone) that i would now be up for a higher excess... How is this possible when this was not through my misuse of the phone. The only other option they gave me was to pay out my contract. I found this extremely poor for Vodafone to not find a solution when in fact the fault did not lay with the customer but with the phone itself. This was aprrox 8 months ago, i am now having to use a back up phone (i am still paying a contract for a phone i can not even use) and i still have another 6 months left. Go figure... The past six months the reception is getting worse and worse, i could not even get one bar of reception on my phone and i was in Bourke St Melbourne in the middle of the city, this happens all the time. I will not be using them in the future, once this contract is up i will seek alternative providers. I can not seem to get any help to resolve it. Often i have to keep turning my phone on and off just so that i can get a message to send, very unhappy...

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7671 Someone from NSW thinks vodafone is total failure in everything at 28 Dec 2010 08:10:31 PM
I am on pre-paid. Use the mobile infrequently. The reception is very poor, many missed calls & txt messages hours & even days late. Customer support by phone is impossible. Vodafone used to send reminder txt when time on pre-pay ending to make further payment. Doesn't happen anymore. Have missed a couple of payments and have lost all $ and call credits. Last November forgot to pay within the 60 days and Vodafone cancelled all credits and then made unauthorised payment from my credit card for $100 the next day, have been unable to make contact with Vodafone to make complaint. Am about to change service provider and will never use Vodafone again.

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7670 Someone from NSW thinks vodafone is total disaster at 28 Dec 2010 08:10:02 PM
On the day that Julia Gillard became Prime Minister I spent 2 hours on hold trying to get through on a land line as I had no mobile reception. I am a real estate agent so having no phone means I can't make money. Since the start of December my phone reception has been dropping out but 2 weeks ago I spent 2 days with no phone reception at all, the worst thing was it took me a day to realise my phone wasn't on, it looked on and was on, just no calls getting through. Then my grandma took ill and had days to live and I found out 24hrs later as I wasn't getting any calls, not even texts. Now if I send a text i get 2 and every 2nd text sent out seems to work. Vodafone have grown too big and can not maintain their service, it is totally unacceptable.

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7669 Someone from NSW thinks vodafone is Fail Whale at 28 Dec 2010 08:09:33 PM
There is absolutely no coverage in Illawong where I work. You have to stand in a certain spot to get any signal then you can't be heard anyway. I have to use a 2nd phone with Optus to call or text. What a waste of $49pm. Been outting up with this for over 2 years.

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7666 Someone from VIC thinks vodafone is bad at 28 Dec 2010 08:07:53 PM
We signed a cotract with Three but the reception at home was very poor.The next day we took our complaints to the ombudsmen to cancel our contracts .Three gave us a chance to cancel on conditions we signed a contract with vodafone.Since useing vodafone we have endured poor or no reseption plan mix ups and customer service is almost imposible to contact and when you do you receive very little help.There outlets are of no help at all.

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7664 Someone from TAS thinks vodafone is Pretty much guaranteed to at 28 Dec 2010 08:07:41 PM
First is a $50 per month wireless broadband contract - will not work in Hobart city half the time, the biggest city in Tasmania. I've had to resort to my Telstra prepaid stick which is $100/month for less download capacity.

Phone coverage is patchy, but recently completely hopeless in Sandy Bay. At least it works where I work, and it means people can't contact me at home I guess - but I'm not paying for that "privilege".

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7663 Someone from QLD thinks vodafone is bad at 28 Dec 2010 08:07:30 PM
i have never got reception anywhere and i live in brisbane. i havent recieved any bills off them in the pass 4months. the reception is poor. all my messages come late or i dont recieve them till the following day. my phone cuts in and out all the time. they wanna cut my phone off cause i havent paid a bill even though i havent recieved any which is annoying me.

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7662 Someone from QLD thinks vodafone is Dropped Out at 28 Dec 2010 08:06:39 PM
Both my partener and my own phones keep dropping out unexpectedly and the reception is marginal at best, regularly. I have phoned vodafone regarding theses issues and have not recieved a response as I was totally frustrated with the wait time for a response.
Considering I have been a Vodafone customer for in excess of 10 years, there infrastructure has not kept a breast of growth or technalogical advancement.
Anyone can sponsor a team from formula 1 to cricket, surely sponsorship is based on the results achieved not promised! Should one of these teams let vodafone down I'm sure Vodafone would "pull" sponsorship! Likewise applies here I will be "pulling" my support of Vodafone ie close my account based on there performance.

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7659 Someone from QLD thinks vodafone is 100% at 28 Dec 2010 08:03:38 PM
stupid crazy johns network i was sent 2 picture messages on xmas day recieved one yesterdy and one today wtf get with it nd i could b in one room get signal then next time im in that room no signal wtf

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7658 Someone from NSW thinks vodafone is inconvenient fail at 28 Dec 2010 08:03:16 PM
My phone only has reception for about 10% of the day..all my messages come in hours later all at once, i constantly have to turn the phone off and on to make a call. My internet has totally failed, can only use it when ther eis a wireless network around. I call and call and call never get a response.. have paid out over $1500 in 3 months when im on a "unlimited" cap but never get an answer. once i feel behind in my payments they were call ing me constantly. They have me trapped on $114 cap which no longer exists... I've been a customer for 12 years and this is what I get. $880 to exit the plan.. yet my ex husband has just recieved his 3rd free "replacement" phone so he makes a business of selling them now. I HATE vodafone!!

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7656 Someone from WA thinks vodafone is TOTAL FAILURE at 28 Dec 2010 07:59:44 PM
I used to have full service at work and home. I now have 1 bar service (no 3g) in the CBD, and i have either no service or 1 bar, living 15mins out of the city..

I have spent probably close to 6 hours on the phone (on hold) to Vodafone in the last few weeks.
Even after the Vodafone guy came out and admitted to the network issues, the tech support
people continued to tell me there is no network issue, and it is my phone.
I then read out the press release to the CSO who then hung up on me!

*On Sunday a friend sent me a picture message around 12 midday. I received it today at 8am*

I currently have a case in with the TIO (who have passed the 10 day deadline), and i doubt i will get the resolution i require... out of my contract with no cost. I do want to keep my iphone4... if i DO need to send it back, fine, but i dunno what good a used phone will do for them....

Also, I have been with Vodafone for about 10 years now, and in the past never had many problems with them other than some stupid billing ones, but since the merger, i cannot believe how fast their decline has been.

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7655 Someone from QLD thinks vodafone is has never done this to me b4 at 28 Dec 2010 07:58:38 PM
i dont understand why now after all these yrs ive been with vodaphone all of a sudden its being shit with reception etc. from the gladstone store u shoulda gave more notice for the ppl here before you were closing for renovations and when you were gonna reopen.

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7654 Someone from NSW thinks vodafone is at 28 Dec 2010 07:58:30 PM
Sat in North Turramura with 5 bars and 3G reception on my HTC Desire. On requesting the BBC mobile web news page, reception dropped to GPRS and took over 2 minutes to load, tiny as it is. As soon as I finished my phone went back to 3G network support, pitiful really

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7653 Someone from NSW thinks vodafone is Usual complaints at 28 Dec 2010 07:58:29 PM
I would have to say I have the same usual problems as everyone else. What upsets me the most is the complete lack of help/information from voda. I have been into Voda store when nearly the entire central coast of NSW had no 3G service and all they could say was turn 3G off. Even store staff weren't told if there was a problem or when it would be fixed. Problems still persist with network and I have had several of my friends successfully void there contracts but I can not find the continual time and patience to fight them. Voda doesn't return calls even after I requested a technical investigation. How can I not be p$&)?d off?????
From a 9 year customer VODA-MASSIVE-FAIL!!!

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7652 Someone from NSW thinks vodafone is at 28 Dec 2010 07:58:18 PM
I have been a Vodafone customer for more than 6 years. The recent service provided by vodafone has been very poor. As a business owner I use my mobile as a very important work tool and it is constantly letting me down with line drop outs, poor to non existent reception, delayed text & voice messages - upto a week old on one occasion. As a customer with 3 phone plans with Vodafone I now believe that they are not fulfilling their part of the contract and although in the past I have enjoyed their services it is now costing me money. I will need to get out of the plans and seek a provider that provides a full service... Signed .... unhappy Jan

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7651 Someone from VIC thinks vodafone is In Everyway at 28 Dec 2010 07:58:00 PM
I had a blackberry, and I started to get really bad coverage problems with the phone through vodafone, there would some days were i would have no coverage at all in Melbourne City only for Vodafone to tell me it was the phone with problem, now I have an Iphone 4 and the same thing happens, vodafone told me to reset my handset because it was the handset at fault. All they want is peoples money and are never willing to help, I have been still calling them and complaining about the problems and still no help.

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7648 Someone from TAS thinks vodafone is pretty bad at 28 Dec 2010 07:54:56 PM
I cant text to my girl friend she lives other side of the world.i rang them today and told me they don't support my girl friends support people.they are EMTEL,Vodafone should support all networks around the world.one reasons why i bought the phone to text my girlfriend.it would been cheaper.

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7646 Someone from VIC thinks vodafone is at 28 Dec 2010 07:54:09 PM
I HAVE NO COMPLAINTS! I have been a loyal customer for 15 years and i get great coverage. All you whingers SUCK IT UP OR CHANGE NETWORKS!!!
28 Dec 2010 07:58:22 PM: Thanks for the advise, I will change Network!
28 Dec 2010 08:22:44 PM: GOOD LUCK passing the credit check!
28 Dec 2010 08:52:53 PM: come up 2 buningony near ballarat an see if u get good coverage i been with them for 15 years 2 i am piss off
28 Dec 2010 08:55:46 PM: Yeah, but have you had to call customer service at all in the past 3-4 months?! I know they used to answer immediately, but you should now be prepared to wait on hold for over 45 mins.
I too was the most loyal Voda customer after having been with them for around 10 years... Always bragging to friends on other networks just how great Voda were. Until trying to reach them on 1555 over the past few months. After I eventually got through to a human, the customer service rep confirmed my worst fear... The call centre is now 100 percent in India. So you should now be prepared for bureaucracy, blaming the customer, not understanding Australian consumer protection laws nor the importance of the TIO and be prepared for them to not actually record notes on your file that you may need to rely on in future.
The service provided by Voda reps now goes against everything I thought Voda once stood for.
Cost cutting is pointless if you have no customers left.

So yeah, I can understand why you love Voda. I just hope that you dont need assistance from them, ever... As you may find they don't love you anymore.

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7645 Someone from WA thinks vodafone is MEGA FAIL at 28 Dec 2010 07:54:06 PM
I live in Perth & have only been with Vodafone for a few weeks. I have so much trouble with reception. My phone always drops of out of service when I'm on calls, trying to make calls & trying to send texts. I haven't done anything about it coz I thought it was just me but after seeing this on news report I can see I am not alone & Vodafone obviously have some issues that they better sought out ASAP!

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7644 Someone from VIC thinks vodafone is Very fail at 28 Dec 2010 07:53:52 PM
Very disappointed with network coverage & data coverage. As others have said phone shows good 3G coverage but downloads often time out. Customer service is also a joke with 5 business days call back time. Lift your game Vodaphone.

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7643 Someone from QLD thinks vodafone is Very fail. at 28 Dec 2010 07:53:44 PM
I have Vodafone Prepaid Mobile Broadband, and the reception is terrible. I live near the shops in my city, so you would think that i would get good reception, but only get 1 bar of 3G on a bright sunny day. Yes thats a good speed for me, but most days it drops out, takes ages to find reception, and whenever it rains, the 3G slows down to GPRS, therefore i have dial-up speeds. Very unreliable. Late november, i had between 1 Gig to 1.5 Gigs of Data left in my account before expiry and it was taken off me for no reason, i know i couldn't have used 1.5 Gigs in less than 5 days. Disappointed with Vodafone, as i have been a customer for almost 2 years, i will be going with Optus or Telstra (despite the hefty prices) when my next lot of credit runs out.

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7642 Someone from WA thinks vodafone is shocking at 28 Dec 2010 07:53:32 PM
I'm on a $40 month by month usb internet plan (10gb), which has been ok regarding reception (most of the time) and the bill has been $40 month, until this month. I nearly fell over when I got a $163 bill. Thought I was only allowed 10gb and was sure thats all I used as the notification to let me know I'm getting close to my limit never popped up. How can they charge $163 for a $40 plan. Vodafone, you lost my vote, and my business...
28 Dec 2010 08:14:17 PM: thats not a vodaphone problem. All phone companies have the same basic billing system, if you go over your cap you have to pay extra. It's not there problem that you dont understand that or go over the amount you where meant to use.
29 Dec 2010 04:17:52 PM: if you exceed ur data limit, you pay the extra youve used..u have access to your data balance ..it is ur fault for not keeping an eye on what ur using..NOT VODAFONE'S FAULT ...geeeezzz

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7641 Someone from NSW thinks vodafone is Hopeless at 28 Dec 2010 07:53:27 PM
My wife and I have our personal mobiles with Voda, I also have a Business mobile with Telstra. We poor to no signal for Voda and max signal with Telstra. When I signed up with Voda, the salespersons stressed they are doing a lot of work to improve coverage and quality of service as I had concerns due to having been a current customer. Sounds like poor information or an total breech of contract. We've seen no improvement.

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7640 Someone from VIC thinks vodafone is at 28 Dec 2010 07:52:51 PM
Calls continually drop out, messages are nearly always delayed or don't turn up at all but I still get charged for sending them. If I drive 5 minutes out of town there is no reception. I was told that Vodafone has the best coverage of all the major highways in Australia... Just as long as you don't want to drive any further west than Warrnambool. Lucky me, I still has 20months left of this useless contract.

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7639 Someone from QLD thinks vodafone is at 28 Dec 2010 07:52:47 PM
I have been experiencing all these issues for nearly 12months now and I have been on the phone to them at one stage nearly every second day until I had enough and went to the telephone communications ombudsmen which even then this still has fix my issue except I am now not on a contract with them. I am still having the same issues like phone reception, messages taking ages to come through, voicemail massages coming through when my phone didnt even ring, 3G service keeps cutting in and out and not being able to make calls even after you have just made one and the only way to fix it is to reset network settings or put phone in airplane mode and then turn it off again then it works. This has seriously been happen since about Feb2010 for me and I have been on the phone to vodafone many times even with staff hanging up on me cause they cant fix my problem and wont listen. I have even gone and swapped my Iphone as they kept blaming the phone even though I knew it wasnt the phone as I travel OS alot and my phone works fine in another country on another network.

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7634 Someone from VIC thinks vodafone is Rubbish at 28 Dec 2010 07:51:59 PM
I am on the $99 unlimited calls & 3 gig data plan.

However 1 in 3 calls dropout, text messages are constantly late (sometimes up to 2 days) & data is pretty much nonexistent as I constantly get 'connection timed out' messages while trying to access basic sites like facebook. I don't even bother trying to stream a videos on YouTube anymore because it just can't do it let alone consuming my monthly 3 gig capacity.

I have seen friends phones on other networks (in particular Telstra) and all functionality runs smoothly as it should.

This site is great & hopefully vodafone will finally give it's customers what they are paying for.

Vodafone you are rubbish.


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7633 Someone from NSW thinks vodafone is permenantly on hold at 28 Dec 2010 07:51:48 PM
The week before Christmas my mobile was stolen while I was in Manila. It took 3 hours and multiple calls before I could finally get through to customer care & report the theft. 3 hours is long time no matter where you are but a particularly expensive one when you're overseas (and the thief is making the most of it!).
After almost 13 years and countless issues I had had enough. I called them when I got home to lodge a complaint & cancel my contract, only to be told my call could not be taken. I had to call again and again to finally get through to leave my phone number for them to call me back. After an hour and a half they finally returned my call. I stood my ground, telling them I wanted to cancel my contract immediately. I refused to pay any penalties even though I still had 7 months left under contract. After 13 years the least they could do was give me my freedom.
I have to admit that up until 2 years ago I was happy enough with the service to overlook the reception issues. I'm now with iPrimus and can't tell you how good it is to talk to someone in Australia whenever I need service. I'll never use Vodafone again!

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7632 Someone from QLD thinks vodafone is Can not use our mobiles from home, we have complained many times but the reception has never improved, despite their many promises. at 28 Dec 2010 07:51:04 PM
We cannot either make or receive calls from our home address and we have lost much work as a result of this. Our mobiles just ring then the csll drops out.

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7631 Someone from VIC thinks vodafone is no reception at 28 Dec 2010 07:49:17 PM
I have a vodafone mobile broadband & a phone with vodafone. If I want to make a phone call without it dropping out I have to go out on to the front verandah. My mobile broadband does not work at all, I have since bought a Telstra mobile broadband & don't have any problems at all. My partner has a telstra mobile phone which works everywhere. Went to the vodafone shop & told them about my problems & was told too bad I am signed up on a plan & would have to pay out the contracts if I wanted to cancel these plans. NOT HAPPY!!!!

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7630 Someone from NSW thinks vodafone is Terrible at 28 Dec 2010 07:48:44 PM
VODAFONE ARE TERRIBLE I'm on a month to month infinite call plan with 1GB of data every month, I can call everyone for free for 45 bucks a month, and now ther doing updates to the 4g network to be the first of the telcos to have this, to give us super fast speeds YES VODAFONE ARE TERRIBLE if only optus or telstra could offer me this OH THAT'S RIGHT THEY CAN'T!!!
28 Dec 2010 07:51:36 PM: touche

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7628 Someone from NSW thinks vodafone is poor reception at 28 Dec 2010 07:47:01 PM
I been with Vodafone for a couple of years and I get no reception in shopping centres and in some towns I go to,some of my family r with telstra and they get reception In the area's I cant.now that I know that I'm not the only one who has these issues I'm going to call them and try get get out of the contract and go with telstra....

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7627 Someone from SA thinks vodafone is Very at 28 Dec 2010 07:45:23 PM
Have minimal to no reception around my local area. Because of this text messages are delayed by up to hours. Calls drop out or cannot be made. Employees have limited knowledge of devices and services. Changing carriers is a possibility for me in the near future.

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7624 Someone from QLD thinks vodafone is every time i use my phone.. so 100 out of 10 at 28 Dec 2010 07:44:10 PM
Everytime i hit the dial button to make a call all reception drops out of my phone. Then when it does call you cant anything on the line.... In addition everytime i go to send a text all reception drops out and the text defers.

I have been with vodafone for almost 10 years and this is just getting out of hand...

Thanks for nothing vodafone

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7623 Someone from QLD thinks vodafone is poor at 28 Dec 2010 07:44:05 PM
Am actually with Crazy Johns, via Vodafone. Call disconnects/drops out within 4.5 minutes,even though signal strength is 4-5 barrs. Only one barr in most area's for coverage. At sign up I was ensured that coverage was excellent in my area (4573). Text messages sent are delayed by hours, pics at least 5 hours to receive.

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7622 Someone from NSW thinks vodafone is Vodaphone & 3 = fail at 28 Dec 2010 07:43:50 PM
Well I was a 3 customer & was with them for Over 6 years and in that time I never had an issue..! When 3 merged with vodaphone I started to notice that I had minimal reception, constantly my phone was "searching" or had this little circle at the top or it was roaming and I was paying for when it went to roaming, 90% of my phone calls dropped out & in my new contract I was paying and extra $10 a month to get 2gb of data and guess what? In the 6 months I had my new contract I only used 2 gb because I couldn't get any sort of signal apart from when it was roaming..! I got so angry because I was paying for a service they could not even provide me with.!
I'm now with telstra, never ever thought I would go to them but I'm getting what I'm paying for..!

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7620 Someone from NSW thinks vodafone is massive battlers at 28 Dec 2010 07:43:17 PM
The reception around the Rhodes/Concord/Cabarita area is GHETTO. Calls always drop out and messages wont send. What kills me most is i will receive a message and try to reply strait away, but MSG FAIL. Im always turning my phone onto airplane mode and back onto 3g again and things kickstart. Has happened with both iPhone 3GS and HTC Nexus one.

MMS take soooo long to send, and sometimes people receive them 5-10 hrs later. WTF?!? 3G data...its a lottery! Sometimes its super fast and sometimes there is nothing. Voda are such battlers.

Now Telstra is more competitive on pricing i want to switch yo!

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7619 Someone from NSW thinks vodafone is Hopeless at 28 Dec 2010 07:43:16 PM
My wife and I have our personal mobiles with Voda, I also have a Business mobile with Telstra. We poor to no signal for Voda and max signal with Telstra. When I signed up with Voda, the salespersons stressed they are doing a lot of work to improve coverage and quality of service as I had concerns due to having been a current customer. Sounds like poor information or an total breech of contract. We've seen no improvement.

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7618 Someone from SA thinks vodafone is A Very Big Fail at 28 Dec 2010 07:42:30 PM
I have been with vodafone for 2 lots of 24mth plans(which were great) and I have just started my 3rd round stupid me! Cause my pain started about 3mths ago it's just I couldnt afford to pay out my plan. Constant dropping out of network coverage and receiving text messages in bulk or days later than when they had been sent even. Many phone calls to vodafone for up to 1hour and 50mins being on HOLD later and still no reason from them to my complaint. For them to offer me to upgrade my handset hence another 24mth plan cause I thought this would solve the problem SILLY ME!! It all seems very strange how all this has happened since 3 and Vodafone have become 1!!! Maybe trying to keep too many people happy do you think?? NOT HAPPY JAN.....

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7616 Someone from NSW thinks vodafone is Network issues at 28 Dec 2010 07:41:25 PM
My mobile is 99% on SOS which mrans I really do not use much when I am home, the same nonsense with my wife's. It is so frustrating to pay atleast $60 for something that I can only use at work without too much difficulty but not at my home. Yes it has nothing to do with the employees but the greedy executives who are only concerned about costs and cutting corners.

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7613 Someone from VIC thinks vodafone is Mega fail at 28 Dec 2010 07:37:53 PM
like , i cant even make a phonecall at my own house on my mobile. I know its not the mobile problem as i change it to a different sim and it works fine. It feels like im in forest with no reception or something , thats how bad it is. Fuck you vodafone

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7612 Someone from VIC thinks vodafone is mega fail at 28 Dec 2010 07:37:43 PM
messages are always delayed anywhere between 1hr and one day. phone calls always cut out and reception is hard to find and maintain.
my phone always tells me i have 3G internet coverage and when i try to use the internet it never works.

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7611 Someone from QLD thinks vodafone is Very Fail at 28 Dec 2010 07:36:51 PM
I have my own Property Management business and since purchasing an I phone 3g through vodafone 12 months ago have had nothing but dramas. Voicemail messages coming through up to 12 hours later. Phone showing full reception but not ringing then voicemail coming through hours later. Texts not sending or being received until the next day and then coming through several times. Example sent christmas message at 1pm but my friend received it 3 times on boxing day at 4am. He was not happy. Also internet coverage is very poor and drops out constantly. Also experience a lot of call drop outs as well.

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7610 Someone from VIC thinks vodafone is at 28 Dec 2010 07:36:44 PM
Ihave been with vodaphone for about 15 years i was living in melbourne we have just moved 2 just near ballarat now i get no coverage in the house and not much out side i went 2 see vodaphone 2 drop my plan down and it was going 2 cost me 500 bucks vodaphone u do not look after the ones that look after you i am piss right off
28 Dec 2010 07:38:12 PM: What would Optus or Telstra have done???
28 Dec 2010 09:03:58 PM: telstra and optus have good coveage up hear the problem is with vodaphone

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7609 Someone from NSW thinks vodafone is Losing reception at 28 Dec 2010 07:35:47 PM
Constant loss of reception on my iPhone. I need to switch it off and on several times a day, and only have 1 bar of reception at home even tho I live in Sydney.

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7608 Someone from VIC thinks vodafone is at 28 Dec 2010 07:32:15 PM
28 Dec 2010 07:36:09 PM: How long can one be nice
28 Dec 2010 07:38:30 PM: Especially when no one is listening only charging $$
28 Dec 2010 07:41:25 PM: We understand everyone's frustrations but we should all try to remember that the individual employee in retail stores can only do so much, through no fault of their own. To the original poster, we have the same concerns as well, which is why we have put up the forum rules and we are just swamped with moderating this site at the moment. People commenting on twitter however are beyond our control. We appreciate your understanding as well. - Vodafail Team
28 Dec 2010 07:42:50 PM: They might be putting a lot of money in to fix it but how much is it costing the brand, the customers and how long will it take? Clearly Vodafone failed to anticipate the demands 3g would place on the network and it is now well behind. Not exactly the best time to be advertising ever more generous download limits and pricing. Fix the problems first before you encourage more customers who will simply become disgruntled and angry.
28 Dec 2010 07:45:57 PM: Vodafone should shut it's stores until it can provide service
28 Dec 2010 07:48:15 PM: You really think thats a solution ahahah
How would shutting the stores help dude??
28 Dec 2010 07:51:44 PM: So you know there is a problem! That is why this blog exists, because Voda and its some of its staff are knowingly selling a product that has issues (your words). If I did that in my industry, people would die! Potential trade practise issue?? Hmmm. Pumping a lot of money in to fix a problem? What problem is that pray tell.
28 Dec 2010 07:56:29 PM: this post is 100 percent correct
28 Dec 2010 08:09:22 PM: in reply to post 09:51:44 PM:
Yeah there is a drop out problem... its there with all companies... and yeah i agree thats why the blog exists but my point is be respectful about what you say unlike the comment i copied in the original post.
And no its not the case of knowingly selling a product with issues,,, many customers do face this problem but on the other hand many dont... the network does get overloaded at certain times... but its a problem that it is being worked on...
28 Dec 2010 08:12:20 PM: People may have died already, using vodafone to call emergency services
28 Dec 2010 08:27:57 PM: Obviously there is a problem & obviously Vodaphone is now going into damage control. Vodaphone are probably even spending some money on it - NOW. I wonder though, is Vodaphone spending anywhere near the amount of money that it has recieved from customers on monthly plans (that have had to continue paying their bills)for a service that either doesn't work, or is so unreliable that it is just a complete rip off.
28 Dec 2010 08:28:28 PM: In reply to the original post - first vodafone decided that t can screw up its clients, next thing they ask to have mercy and be patient and respectful. The attitude that vodafone is having from the clients is the reflection of their frustration and anger - instead of begging to be civilized - you'd better keep your mouth shut, roll the sleeves up and show that you can make things better. Do not bring up the rubbish about your resellers - they sell your service the way you portray it and the way you want it to be portrayed - it is essentially vodafone who put the resellers in this situation - if vodafone cares - they should pull the finger out of their backdoor and treat the clients and partners with respect and fix the hangups...
28 Dec 2010 08:30:33 PM: Obviously there is a problem & obviously Vodaphone is now going into damage control. Vodaphone are probably even spending some money on it - NOW. I wonder though, is Vodaphone spending anywhere near the amount of money that it has recieved from customers on monthly plans (that have had to continue paying their bills)for a service that either doesn't work, or is so unreliable that it is just a complete rip off.
28 Dec 2010 09:04:42 PM: vodafone just spend too much of their time and money on promoting themselves. they need to start looking after the customers they have before they lose everyone.
28 Dec 2010 09:14:45 PM: Besides, people are generally reflecting those comments at the Company.. Not the individuals. It's not until those individuals show the same level of disconcern and rudeness that it will be returned by your customer - after all a customer selects one service provider over another for a reason. They're not gonna start hating on the company unless the company pisses them off.

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7607 Someone from QLD thinks vodafone is keeps losing network at 28 Dec 2010 07:32:12 PM
only in the last 3 months coverage has been bad

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7606 Someone from VIC thinks vodafone is Poor coverage, constantly drops out in Melbourne. at 28 Dec 2010 07:31:31 PM
Drops out 3 times each day on the same call on my way home from work. Drops out in burglary tunnel, on top of the west gate bridge and after williamstown rd. Same place each day.

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7603 Someone from QLD thinks vodafone is fail at 28 Dec 2010 07:28:43 PM
3g network is dropping out constantly. I'm less than 50m from tower in CBD. Was ok a month or go, but now, its almost useless. hspda is what i get instead. called support, but everytime its a hour at least and they just lie, untill you perservere and then they admit some rubbish about how they know about it and are working on it. So basically you get fobbed off with no help.

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7600 Someone from QLD thinks vodafone is Pretty frickin fail! at 28 Dec 2010 07:27:46 PM
Less than 3 weeks ago I entered a contract with Vodafone for an iPhone which, to function on the internet, requires a 3G signal or wireless connection. Every day for these past weeks I have rarely experienced the joy of a received phonecall because I haven't had more than one bar of reception. The wireless, which shouldn't be the problem drops out, seemingly indicating that the connection does not exist. I have checked whether this is the problem and have discovered that it is not because friends on a different service with the same phone are able to connect without trouble. I can rarely send texts or mms, they continuously fail. I have 6 downloaded apps because it won't stay connected to the internet long enough to install. Is this just me?
29 Dec 2010 07:08:25 AM: Over the last few days I have been having problems getting my iPhone to connect to the net. I cannot get it to connect via wifi inside the house or via the network outside of the house. Other than crappy reception I have been with vodafone for years and never had any real problems untill the last few days with calls dropping out and the fact I cannot connect to the net.

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7599 Someone from QLD thinks vodafone is no reception at home at 28 Dec 2010 07:27:23 PM
My wife went with vodaphone through a phone retailer as was told they had no problems with coverage.The phone would not work in our house 0 bars on phone.Phone was changed same result.Result a week later cancelled and changed to another telco ,now 5 bars on phone.

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7598 Someone from NSW thinks vodafone is 100% complete fail at 28 Dec 2010 07:26:56 PM
1. Phones calls keep dropping off due to lack of reception
2. Unable to use the internet without having to switch my phone off and back on. Terrible..!!

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7596 Someone from VIC thinks vodafone is Vodafail is a fail!! at 28 Dec 2010 07:26:38 PM
This website and its creators are an absolute disgrace. Can anyone honestly tell me they get better service and value from any other network. It is such a relief to have a viable alternative to the monopoly offered from Telstra and Optus, yet it is clear by the obvious advertising on this site that these companies are interested in defaming their competitors. This post will not be popular but before you fire off your frustrated views ask yourself 'do you want to give Telstra and Optus (two companies who have screwed their customers for years) more power in the industry.
28 Dec 2010 07:35:44 PM: I hear you man!
28 Dec 2010 07:45:56 PM: OI someone from Mexico. Basically Vodafone suck. Ive learnt a few things from this Voda debacle. ONLY sign 12 month contracts and switch providers each time. Voda you lose baby.
28 Dec 2010 07:49:18 PM: Bottom line : Vodafone can not provide a service for what they charge.
28 Dec 2010 11:10:16 PM: Vodaphone are obviously going through some of the same issues that Optus had a little while back, overselling on their network, in other words putting more customers on the network with plans that have usage patterns that the network can not handle. I have used Telstra and get coverage everywhere I have been with the exception of the odd spot way out in the bush. Several of my friends and work mates are on Vodaphone and it is quite common that I can not call them or text them so although I do not use Vodaphone my self I call many who do and many calls to these phones fail.

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7595 Someone from NSW thinks vodafone is epic fail at 28 Dec 2010 07:26:19 PM
no coverage in the house or backyard walk out in the street for coverage if i'm lucky. 2 years contract went to optus nit a problem!!!!

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7594 Someone from VIC thinks vodafone is Poor to no coverage at 28 Dec 2010 07:25:31 PM
I get one bar in the front of the house and no coverage at the back and I live in the second largest city in Victoria, Geelong. Just traveling 15 minutes by car out of Geelong away from Melbourne, there is no coverage. And if I go to any part of Gippsland (east of Melbourne) the same result - NO COVERAGE!

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7593 Someone from NSW thinks vodafone is Completely at 28 Dec 2010 07:25:31 PM
Thank you for taking up the cause. Myself, I am waiting for March when all of my plans expire. Then it will be my utmost pleasure to subscribe to a network who will deliver consistent coverage, not drop out and then come up with a multitude of excuses as to why. Oh and of course, the nearly a month wait but not quite so they don't have to refund you. Vodafone, you truly are rubbish.

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7591 Someone from VIC thinks vodafone is Absurdly at 28 Dec 2010 07:23:57 PM
Since signing up to a 2 year contract 2 weeks ago I have been unable to get anything close to network service in the Eltham area. The phone says I have full reception yet I cannot make calls or use mobile internet and txts can take up to an hour to come through after people send them. I also frequently get "message sending failed" notices when tryingo to reply...Ridiculous given Eltham is supposedly in Vodafone's 3G coverage area and I was explicitly told by staff that Eltham would be fine for coverage before signing up to this contract...Don't even get me started on the customer support...40 minutes on hold to be told somebody would call me back in another 40 minutes...Only to be called back 2 hours later from the wrong department and put on hold for another 30 minutes while they transferred me to the right department.

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7590 Someone from QLD thinks vodafone is Painful at 28 Dec 2010 07:23:53 PM
Been with vodafone just over a year and was having no problems until a few months ago and now i get no reception alot of the time even in place where I use to get signal. I'm so sick of this.

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7588 Someone from QLD thinks vodafone is 7/10 at 28 Dec 2010 07:21:37 PM
I was with 3 for approx 5 years and was very happy with the service when I was contacted by comms direct and offered a 'superior' deal with vodafone. During the first two months of being with Vodafone I made at least 50 calls to have certain billing and service terms brought in line with what was originally offered to me. After many hours on the phone I think I have now got all terms of my contract recorded correctly with vodafone but the service is still terrible and the network coverage is not even close to being as good as what I had with 3. Before signing up with Vodafone I made sure to check that the network would be as good as with 3. I was assured that it would be better. I beleived that claim because I had recently heard that Vodafone had acqquired 3 but unfortunately my coverage with Vodafone is not close to as good as it was with 3.

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7586 Someone from QLD thinks vodafone is Getting worse at 28 Dec 2010 07:19:43 PM
Had been with vodafone for 7 odd years on a no plan cap, $79, and never went over. Calls started dropping out etc & when I got a bill for $242 about 6 months back, I complained. Said I needed a new plan as it would be cheaper, & a new phone for better coverage. Crap. Have sent new phone back, Nokia X6, & now using 4yr old Nokia. Reception better, but still drops out heaps & it's my work phone... Unless I can get out sooner, won't go with this Co. again after my contract is up. And yes, forget their "customer service" number. Useless

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7585 Someone from QLD thinks vodafone is Reception at 28 Dec 2010 07:19:34 PM
Have just got a Vodafone prepaid in South Brisbane and the recpetion 1 bar at most times and drops out the majority of the time.

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7583 Someone from NSW thinks vodafone is completely failed at 28 Dec 2010 07:19:04 PM
Today I am unable to receive or make phone calls AT ALL from the Waterloo 2017 area. Texts take several attempts before they are successfully sent. I have experienced all of the problems everybody else has been experiencing over the last several months, and I have continually given VF the benefit of the doubt, expecting them to fix the issues, as they continually promise, because I have been such a long term customer. Today I had to get in the car and drive to another suburb to call their customer service line. Unfortunately my battery expired before they answered.

I would suggest they withdrawer advertising to attract new customers to an obviously failing network, and spend those dollars on fixing the problems once and for all.

FAR TOO LATE FOR ME THOUGH. GOODBYE VODAFONE


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7582 Someone from QLD thinks vodafone is Unacceptable at 28 Dec 2010 07:18:31 PM
I want to upgrade my phone to an iphone 4 and I went into the store at Loganholme, waited 45 miutes to be seen to for them to turn around and palm me off to customer care via phone.

Then i call customer care, after 4 hang ups after chosing an option, to then wait 48 minutes for someone to tell me I could have done it through the store. I told them too bad, they can arrange it cause I have been stuffed around and they go to transfer me and I get hung up on. I wait another 5o minutes to get through to someone and tell them to call me back incase i get hung up on and they did however i wait for a further 54 minutes and noone had gotten to me. I am driving in my car at the time, and as per usual, my reception cuts out anyway. So I spent 3 hours waiting on the phone plus 45 minutes in store and still dont have an upgraded phone. I go to another store today, and suprise suprise, they tell me to go through customer care. I HAVE HAD ENOUGH! Wait until the next person gets to me cause they are in for a disgruntled customer of a lifetime.
28 Dec 2010 08:21:06 PM: Cool get hung up on again , great idea ....

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7579 Someone from QLD thinks vodafone is 110% at 28 Dec 2010 07:15:52 PM
Having a Vodafone plan which I commenced in October 2010. I then travelled from Brisbane by car to Port Macquarie/Taree where I was unable to get any coverage; calls in or out or regular Txt messages resulting in an increased account. Upon returning to Brisbane I went to the Indooroopilly Vodafone office and a 'trainee' person who attended me was unable to provide any reasons for the problems I had experienced. I then went to Sydney to visit my daughter, who lives in Newtown -- again similar problems occurred. Upon my return to Brisbane, I went to the Vodafone office at Upper Mt Gravatt. I spoke with two people at this office, nothing was clearly explained to me again as to why I had no coverage in an inner-Sydney suburb, no calls were able to be received, made or again txt messages sent, some would be received butnot until some hours later. One of the Cutomer Services Assistants at this office said 'if you are in a brick building attempting to use the mobile, we have become aware of problems' -- obviously someone who has never been to Sydney. They did change my SIM card at this store as they said 'if the original SIM card is scratched it will cause problems'. I have so far paid Vodafone 5 to 6 times a month since October, more than I expected to be paying because of these problems.

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7577 Someone from NSW thinks vodafone is Sometimes I think I need the Force to help me get Service! Help Me YodaPhone Your my only hope!!! at 28 Dec 2010 07:15:05 PM
After Holding on for 72 minutes to complain about my bill and coverage! I asked to be put through to the complaints department in India and get cut off mid transfer! Vodaphone expect some pain in your back pocket!

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7576 Someone from QLD thinks vodafone is No reception calls dropping out at 28 Dec 2010 07:13:58 PM
I live in mountain creek qld and as everyone else have no reception inside my house I hav. Goto the end o my driveway it never used to be this bad.
My employer tried to ring me 5 times but couldn't get through , as I put my keys in the ignition of my car to leave or work I had a call come though to tell me I wasn't needed because of the rain .
I get the occasional call come through although it is pointless as it drops out , my friends also receive multiple SMS from me and them to me ( if they are on vodafone)
Writting this on my telstra 3G iPad perfect reception hi speed Internet using a mobile broadband system .... I know where my phone will be switched to

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7574 Someone from VIC thinks vodafone is a complete fail at 28 Dec 2010 07:13:35 PM
South West VIC. Too bad if I break down on the A1 Highway cause I have NO RECEPTION to call anyone! Too bad if I need to call home from work cause my battery constantly dies from searching for reception all day. OVER IT!

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7573 Someone from NSW thinks vodafone is As bad as I have seen in15 years of mobile usage. at 28 Dec 2010 07:13:11 PM
Quite worried as I signed up about 6 months ago and am now faced with moving to the central west of NSW for work. having driven the road I will be travelling for 100 k's each way there are only a few small pockets of reception on the main road between Parkes & Dubbo. You don't even have to travel 500 meters out of Dubbo to loose reception. Currently driving 10 k's along the M5 from Ingleburn to Campbelltown I loose reception twice when calling resulting me having to recall. these guys really know how to make their flagfall quota.

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7570 Someone from VIC thinks vodafone is Prepaid Nightmare at 28 Dec 2010 07:12:12 PM
First, I feel sorry for the employees who get the abuse, and I don't work for Vodafone.
Second - I have read a number of these opinions, and I need to ask, why can a company do this badly in CS, and survive?
I'm on prepaid, with LG android touch, and reception in the middle of swanston st melbourne at 3pm today, one bar. A friend who is will telstra, we did the sim card swap, full reception, same spot.
If Vodafone wish to survive, they need to improve, first step, employ more CS staff, to take pressure of your current staff, to get calls answered faster, helps to reduce customer dissatisfaction. This will help to improve you image.
Last tip, stop sponsoring OZ cricket... Sorry bad joke!!
Those who want to leave, fight for your right.
28 Dec 2010 07:17:08 PM: As an EX employee, THANK YOU for feeling sorry... Cos we cop it!
I personally has been walked to my car by police after a man wanted to 'meet me in the car park' on more than one occasion (i was pregnant at the time) I have been yelled at to the point of getting spat on, I have had things thrown at me. I have had a guy tell me he was going to hang dead things all over my car and around the shop, But then I have also had beautiful old ladies and men ONLY come to me cos I helped them the best, I have had flowers, chocolates and other things brought for me..
Love hate relationship....

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7569 Someone from QLD thinks vodafone is fercking mc fail fail at 28 Dec 2010 07:11:43 PM
one word for you.... 'congestion'..... WTF?.. Ur internet isn't working between 6 and 9 because there are to many people on the network at that time....

I DONT CARE! - This is when I need to use it too!

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7568 Someone from VIC thinks vodafone is Sh1thouse at 28 Dec 2010 07:11:43 PM
Worst network!! Coverage is a joke!!! :(
28 Dec 2010 07:27:30 PM: The jokes on us for signing up!

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7567 Someone from VIC thinks vodafone is useless at 28 Dec 2010 07:11:23 PM
As if the constant drop outs not enough, now I have no reception in Berwick, VIC.
Can not make out going calls, can not receive incoming either. My iphone 3GS shows 4 bars network availability but can not call out or receive. This problem started just two weeks ago. I tried every option and Vodafone haven't got any solution for me!
Today Vodafone asked me to change my SIM and that didn't help either. At 3PM, I decided to call the technical service. Made several attempts and after 4 hours on hold (on and off) no one was able to transfer me to network issues department. Twice I was told someone would call me, it is now 9PM and I am still waiting!
Telstra is now looking pretty good, I will now take this matter to Ombudsman, leave the contract without paying any penalty...

Vodafone, good luck with the merge...well done, great stuff up...

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7564 Someone from VIC thinks vodafone is Complete at 28 Dec 2010 07:08:41 PM
My Main issue is absolutely no coverage in my own home!
I live in Derrimut and most of the time if I do get coverage I have to either sit completely still so i don't lose it, or I have to put the phone on the table, have it on speaker and still not move so i don't interrupt the signal...
I am usually really happy if i have 2 bars of coverage in the house, but most of the time it goes between No Signal, and half a bar...
So sick of never being able to use my phone when i'm home...

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7562 Someone from ACT thinks vodafone is Massive at 28 Dec 2010 07:07:33 PM
Phone will not receive calls or txts most of the time for past 4-5 weeks. Vodaphone 1555 have offered to cancel contract without penalty because of chronic congestion in postcode 2905 and they won't be upgrading network in near future - they have yet to deliver on cancelling contract because of public holidays. It has cost me money because I am trying to run a small business.

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7561 Someone from QLD thinks vodafone is Unbearable at 28 Dec 2010 07:07:30 PM
I have been with Vodafone for 15 years and this is the worst service ever. I am over speaking to Lara the voice activated chick who doesn't listen and puts you through to the wrong area, then keeps you on hold for over 40 minutes. I have one of the first blackberry storms which is not a phone just a piece of technology that does nothing, can't txt, no reception, no internet and consistantly has no service. No one in store will help as they refuse to sell this phone, great customer service.

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7559 Someone from QLD thinks vodafone is extreme! at 28 Dec 2010 07:06:44 PM
i dont even get reception in my house and i live in the main area in townsville..... terrible!!!

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7557 Someone from SA thinks vodafone is Fail at 28 Dec 2010 07:06:25 PM
I have 2 phones joined to my account name and my pain commenced about 3mths ago!! Both phones were being used in 2 different areas of Adelaide with the same cpmplaint of no reception for hours at a time and text messages being received in bulk hours after they had been sent Vodafone were tellimg me it was the handsets which I could not really believe since they were not the same model phone but who was I to believe!? Hours on the phone on different days of the week for about 3 weeks we reset phone settings and many headaches later still for them not to have the connection I was paying for since both these phones are for my teenage sons they are actually my life line to them both. Finally they admitted it may be time for an upgrade so we did this about 4 weeks ago which was fine until about 2weeks ago and the pain has started again intermitten network again!! Then I saw this on the news last night and today tonight this evening so i thought I would join in and pass on my disappointment of paying for a service which Iam not receiving at the moment. Hope we can get this sorted out since I have also gone from $49 & $29 plans to 2 $69 plans hoping all would be good for the next 24months. Sue Elliott Greenwith S.A.

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7556 Someone from QLD thinks vodafone is No Coverage at all at 28 Dec 2010 07:06:01 PM
I live in North Lakes, Queensland and am with vodaphone's accomplish Crazy Johns.
I have absolutely no coverage in the house, i have to walk out into the street to try and obtain something, like one or two bars.
Crazy John acknowledge the problem but do nothing about it.
My contract is up and they are trying to persuade me to re contract.
They have no chance in hell.

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7555 Someone from QLD thinks vodafone is Epic Fail at 28 Dec 2010 07:05:15 PM
I am at the end of my 2year contract with vodafone and am absolutely frustrated. I have phone drop offs, no reception in areas where there used to be reception. My voicemail doesn't work, the other day I checked my voicemail in the afternoon because it doesnt ring me back anymore and I had 9 messages that hadnt registered till then. Have had enough, I am changing to another provider. I have been with Vodafone since they started and am not happy at all.
28 Dec 2010 07:07:43 PM: This is the same post as number 7430?

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7554 Someone from QLD thinks vodafone is Extremely at 28 Dec 2010 07:05:01 PM
There is no reception in my house. To get reception, i have to walk outside. To get reception in this rainy weather (which has been around for weeks now) i have to walk a minimum of 100m down the road on a lucky day. Usually, i dont get texts until i drive to work the next day, and i cannot receive phone calls, therefor, i cannot get called into work if worse turns to worst

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7553 Someone from QLD thinks vodafone is poor reception at 28 Dec 2010 07:04:46 PM
I have a transport business and live in Hervey Bay, as soon as i leave town the service drops out, and only seems to work when i am in towns and not out of town, have called vodafone and they supposedly put me on better coverage but its still not happening.....i told them i didnt want this service any longer they just told me to change the phone to GSM but still doesnt make any different. My wife also had vodafone but her contract ran out and she has now changed to telstra much better coverage.

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7551 Someone from TAS thinks vodafone is at 28 Dec 2010 07:03:17 PM
When joining asked because of business reasons what coverage was like. I was told great in launceston but not in north west coast or Scottsdale area. yeah right! I have to walk around my house just to get coverage and I am near their store! Funny that if i go to the NW I get full covergae though :) also game downloads don't download but still get charged for them and even though have $160 free calls/txt I still get charged for calls and text after $120!

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7550 Someone from VIC thinks vodafone is total at 28 Dec 2010 07:02:24 PM
we have to go outside our front or back door to get reception because we can't get it in our home and even when we go outside the line drops out. this has been going on for years! I thought it was Telstra's fault but when I used a Telstra work phone I got reception in the middle of our house. So it must be Vodafail's fault.

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7545 Someone from NSW thinks vodafone is Massive at 28 Dec 2010 06:59:08 PM
Vodafone guaranteed me 97% coverage in all major cities and highways.I must only travel on 3% of roads.I need my phone as i am on 24 hours call out and most of the time I have no coverage at home.What a waist of time.
VODASUX!!!

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7543 Someone from QLD thinks vodafone is Shit! at 28 Dec 2010 06:58:56 PM
I live in central surfers paradise and have 5% coverage all day every day! This is bullshit! The Internet doesn't even work! I don't even get coverage in shopping centers! What's the point even having a phone!
28 Dec 2010 07:08:32 PM: Just letting you know, that with every phone company there towers only reach up to the 11th floor of a building

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7539 Someone from VIC thinks vodafone is false promises at 28 Dec 2010 06:57:42 PM
took out a plane and had no coverage or next to none in my area, keep ringing up complaining and got nowhere. I a now paying for an expensive alarm clock ( the only thing that works ), i need to make a massive pay out payment to cancel the phone plan. NOT HAPPY

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7536 Someone from NSW thinks vodafone is Hire More Staff! at 28 Dec 2010 06:55:38 PM
I called at 1.30am in the morning regarding a billing error and still waited 50mins on hold. When speaking to the operator in India he told me that there was 7 staff on at that time looking after all whole Vodafone international network. What a joke. I'm sure it would not cost that much more to hire more staff in India.

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7533 Someone from QLD thinks vodafone is No coverage at 28 Dec 2010 06:55:17 PM
I have been with vodafone for over 10yrs and had no problem, in the past 3 months I have had very minimal to no coverage. They are not helpful at all. :(

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7532 Someone from VIC thinks vodafone is just fine at 28 Dec 2010 06:54:53 PM
First of all, yes I work for Vodafone.
Secondly, I have had no problems with the network coverage. No drop outs, no "no service" etc. And this is using my phone in more than half of the places mentioned here to have the most issues.

Strange. But also, to the customers who come into the store to complain, thankyou to the understanding ones and screw you to the ones who abuse us.
28 Dec 2010 07:30:42 PM: like your joke of the year!!!
28 Dec 2010 08:01:12 PM: Your reply makes no sense. Please, ellaborate...
28 Dec 2010 08:04:54 PM: It wont make sense to some! No need to elaborate...
28 Dec 2010 08:31:23 PM: Well obviously you must be getting paid to write this comment or just like vodafone your tripping out :(
28 Dec 2010 10:12:21 PM: Well obviously you must be getting paid to write this comment or just like vodafone your tripping out :(

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7531 Someone from VIC thinks vodafone is massive fail at 28 Dec 2010 06:54:07 PM
No longer with Vodafone as of December last year after being a customer for over 5 years, for the following reasons.

Previously i was residing on the Gold Coast, and Vodafone's coverage is only good if you live/visit the main CBD areas such as Southport and Surfers Paradise.

Unfortunately if you don't wish to succumb to the crap that regularly visits those areas for clubbing purposes, you have to put up with Vodafone's crappy coverage across the northern area which is where a lot of the development is happening.

I moved to Melbourne in 2008 and considering i was living 3km from the CBD in South Melbourne, i figured my coverage issues would be resolved - how wrong was i.

Living 3km from the city brought signal troubles where in certain areas of the house i could not even get signal, and more often than not my phone was hovering on 1 to 2 bars of signal strenth; this even with at a minimum 3 different types of mobile phones from varied manufacturers.

In addition to this, i also visited friends in varied locations around Melbourne, even as far as Pakenham.
In Pakenham specifically, i could not get any signal whatsoever - not even a small amount to receive SMS'.

I checked Vodafone's coverage map for all the areas in Melbourne where i visited - including Pakenham; i was surprised to learn that Vodafone falsely advertised their coverage for areas.
Pakenham was meant to get full 3G coverage - i wasn't even able to get 2G coverage.

Vodafone investigated the issues and came up with zero information regarding the coverage; as the coverage map falsely advertised coverage and my ability to use my mobile phone in areas i regularly visited, i was lucky enough to have my contract canceled without charge.

I have moved providers and have not looked back.

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7529 Someone from QLD thinks vodafone is all pain at 28 Dec 2010 06:53:42 PM
98% coverage??? I don't know where. Must be anywhere and everywhere I don't live, have lived, travelled to etc. I am sick of drop outs. am sick of being on hold forever. I am sick of text messages arriving a couple days later., I am sick of receiving voice messages a couple of days after they try to call. WHATEVER!!!
Vodafone, pick up your game. We as customers don't need this and definitely don't want this shody service.

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7528 Someone from VIC thinks vodafone is Big Fail at 28 Dec 2010 06:53:28 PM
Patchy reception in Southwest Victoria, no reception at all in some areas. Slow network.

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7526 Someone from QLD thinks vodafone is 97% at 28 Dec 2010 06:52:44 PM
no reception in house, limited outside , don't receive msgs untill days after they have been sent! constant connection errors when trying to make a call! have been customer for years,yet since signing new contract have had nothing but troubles with service.

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7525 Someone from NSW thinks vodafone is 9/10 well done vodafony at 28 Dec 2010 06:52:37 PM
Awful reception and zero customer service for me, never been able to reach support. Coverage is my main issue as I live in Sydney! Shame on you Vodafone, I will not be renewing my contract.

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7523 Someone from WA thinks vodafone is Epic Fail at 28 Dec 2010 06:52:30 PM
1. Poor to no reception in many places, including my home (I live 15mins from the Perth CBD).
2. Calls go straight to voicemail without even ringing. Have had many occasions where family and friends have attempted to call me with my phone fully charged, yet I get no ringing, instead a msg saying I have a voicemail. If people do not leave a message, I do not receive any notification of them having called me.
3. Calls dropping out halfway through conversation
4. Had listed my mobile on my resume when I applied for several jobs. In the couple months, I never heard back from any, even to say I hadn't got the job. Decided I would use my dad's mobile who is with Telstra, got a call back from the first job and resume I sent out. I realize this may be purely coincidental but also could be related to vodafone as I have no way of finding out missed calls unless a voicemail is left.

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