26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


Topics
0%
Share on facebook
6612 Someone from SA thinks vodafone is Not Happy Jan! at 28 Dec 2010 01:57:47 PM
My car broke down in a place where I usually would have reception with my old phone company. I had to walk a few km's just to get a bar of service and then half way through my call the phone goes silent and we couldnt hear each other.
Vodafone seem to kill my calls on a minimum of 4-5 times a week

0%
Share on facebook
6610 Someone from NSW thinks vodafone is at 28 Dec 2010 01:55:55 PM
Sick of poor network, black spots within my house, just tried to use my phone inside a major shopping centre " No Network Coverage" had to leave shopping centre to get coverage - NOT GOOD ENOUGH VODAFONE - FIX YOUR NETWORK NOW

0%
Share on facebook
6609 Someone from TAS thinks vodafone is Not fail at all at 28 Dec 2010 01:55:44 PM
Have no problems whatsoever with Vodafone. Currently sitting at Old Beach with 3 bars 3G reception on my HTC Desire HD. Can receive similar coverage at home (Claremont). A lot of people seem to be complaining about VF just for the sake of complaining IMO.
28 Dec 2010 02:11:23 PM: people aren't making these stories up, you know.
28 Dec 2010 02:22:15 PM: Well i am just over the river from you, at work, and where I am indoors (very little concrete / shielding) there is very little 3g reception, even gsm/edge reception is low. My mobile plus the numerous iPhones have bad reception, mainly data.
28 Dec 2010 04:40:15 PM: I don't doubt people are making the stories up. I have had convos with people saying their reception is bad. Just pointing out that I don't have the issues others seem to have. Guess I'm just one of the lucky ones?
28 Dec 2010 06:23:38 PM: I'm lucky to, my reception is great no issues here!!!! :)
14 Jan 2011 11:50:59 PM: Have to say I live past sorrel sitting in the lounge room 3G 4 bars! However unlike some people I don't have a desperate yearning for a new iPhone 4. I have spoken to people that are using all this hype simply because they are in contract still and there is a new toy on the market. Pathetic really

0%
Share on facebook
6607 Someone from NSW thinks vodafone is Very fail at 28 Dec 2010 01:53:32 PM
NO RECEPTION/ NO CUSTOMER SERVICE/ NO LARA :(

0%
Share on facebook
6603 Someone from QLD thinks vodafone is Useless at 28 Dec 2010 01:48:27 PM
Took over 3 days to receive a small picture MMS sent from a friend sitting right beside me. That's just the worst example, on top of the usual dropped calls, poor reception and no internet access (even in metropolitan areas).

0%
Share on facebook
6601 Someone from VIC thinks vodafone is at 28 Dec 2010 01:44:14 PM
issues with vodaphone is coverage /service /dropouts while on a call i thought since the two companies joining up 3/&vodaphone things would be better but it is not so when i can afford to i will be unlocking my phone from vodaphone and going to telstra even the coverage while driving to see my father who lives in mildura all the way from near calder park raceway there is nothing NO coverage not good at all TELSTRA HERE I COME

0%
Share on facebook
6600 Someone from VIC thinks vodafone is Bad at 28 Dec 2010 01:42:21 PM
I am a 3 customer who now has to put up with the appalling Vodafone network !It is a huge change from the Telstra radio network which we used to use before Vodafone bought out 3. Most of my calls dropout and it's defaulting to EDGE most of time instead of 3G when I actually can get on to the Internet.

I suspect Vodafone's problem is that it has changed to Nokia for it's network equipment. There were few problems when they were using Ericsson equipment!! It seems like Vodafone has capacity & network planning issues to resolve quickly.

0%
Share on facebook
6599 Someone from WA thinks vodafone is VERY FAIL ATM at 28 Dec 2010 01:42:16 PM
well i get absolutely not reception its ridiculous and vodaphone have definately stuffed up my services this month apparently i was over my cap in the first 15 days ????? wtf they have overcharged me big time and im not happy! i had no trouble with prepaid but ever since may 2010 i signed on a plan and ive had nothing but troubles this needs to be sorted and this month should be free!!!!!

0%
Share on facebook
6598 Someone from WA thinks vodafone is VERY FAIL ATM at 28 Dec 2010 01:41:56 PM
well i get absolutely not reception its ridiculous and vodaphone have definately stuffed up my services this month apparently i was over my cap in the first 15 days ????? wtf they have overcharged me big time and im not happy! i had no trouble with prepaid but ever since may 2010 i signed on a plan and ive had nothing but troubles this needs to be sorted and this month should be free!!!!!

0%
Share on facebook
6595 Someone from QLD thinks vodafone is at 28 Dec 2010 01:39:56 PM
incredibly bad reception and drpo outs

0%
Share on facebook
6594 Someone from NSW thinks vodafone is shocking at 28 Dec 2010 01:39:52 PM
i think vodafone went downhill when they joined forces with that screwed up network 3 mobile as thats when i had problems with reception

0%
Share on facebook
6592 Someone from NSW thinks vodafone is Absolutely at 28 Dec 2010 01:37:43 PM
i am not a vodafone customer but i think that they should dreally take their ads off the Tv and internet- they should not post ads campaigning for users when their network is so fail- TAKE THE ADS OFF!!!!!!!!!!!

0%
Share on facebook
6591 Someone from NSW thinks vodafone is Very at 28 Dec 2010 01:34:53 PM
I do not always receive voicemail notifcations when someone has left a message. I also struggle to get proper coverage, even while I am close in Sydney metropolitan areas. Balls.

0%
Share on facebook
6589 Someone from VIC thinks vodafone is Useless at 28 Dec 2010 01:31:48 PM
No Service!
No Help from Customer Service Operators!!!!
Locked into a 2 year conact for 2 mobile phones and broadband internet
VERY PISSED OFF.
Vodaphone will not cancel my contract without an investigation. If the investigation comes back and the network is the issue(which it is, i have to pay for the 2phones on the contract before they will cancel it. The phone is the bulk of the charge, which i can not afford to pay 600+ dollar for each phone. Vodaphone need to be shut down, they are scamming people out of their hard earned money. I currently pay 150.00 per month for .......NOTHING.

0%
Share on facebook
6588 Someone from QLD thinks vodafone is Bad at 28 Dec 2010 01:31:45 PM
Second month on the service, phone gets no service, repeats messages, can not browse or use social network sites.

0%
Share on facebook
6587 Someone from QLD thinks vodafone is Has it any Coverage at all? at 28 Dec 2010 01:31:12 PM
Been on Vodafone for a year, I had to stand in one spot to make a call or send text, internet was just a joke. This was the same with other family members on Vodafone. We became fed up with the poor coverage and service, I have given it a year to improve and in fact it has deteriorated. I have now switched to Telstra, more expensive but at last my mobile can now be used whilst 'mobile'.

0%
Share on facebook
6585 Someone from QLD thinks vodafone is So very Vodafail at 28 Dec 2010 01:29:41 PM
I have a Vodafone Wireless Broadband Modem setup for my laptop on holidays at the moment, and sometimes it works fine, but a lot of the time, it won't even load a webpage. Even when I am in the exact same spot and it worked the last time, I connect to vodafone mobile broadband, it says it is "connected", but simple things like Facebook won't even load, and it has before on that same reception level. My prepaid mobile is also with Vodafone, and I sometimes can't get reception even inside my house, which is quite clearly inside a vodafone 3G coverage area. If the call does go through, the call is usually dropped, and if it is a conversation of any particularly long length, I can get up to about 3 call drops before I just give up.

0%
Share on facebook
6583 Someone from NSW thinks vodafone is Not as good as others at 28 Dec 2010 01:28:44 PM
The usual, drop outs during calls, fail to connect when starting calls, delayed messaging, slow data rates. I don't expect 100% success, as it's wireless, but why isn't Vodafone's network keeping up with the amount of users on it? If any one from Vodafone reads this, PLEASE UPGRADE your services or people will vote with their feet.

0%
Share on facebook
6582 Someone from ACT thinks vodafone is EPIC WOEFUL FAIL!!!! at 28 Dec 2010 01:27:24 PM
I was a loyal Vodafone customer for six awful years. Fortunately my partner and I have moved from Vodafone to Optus in the past month- a great, joyful move!

My partner has had numerous problems with un-locking an iphone when moving to Optus. Vodafone refused to un-lock the phone, citing the old "we can't do it in store, you need to call customer service". Then calling customer service with them saying it needs to be done in store, resulting in Vodafone not un-locking the phone.
I was also told by Vodafone that they would charge me a $50 fee for moving my number over to another network, it was moved over by Optus and no fee was charged.

There were various reasons for my move. For starters, most of the time I had no reception at my house in my inner city suburb in Canberra. Ridiculous. Often I did not receive phone calls or texts.
I also experienced the infamous 'drop outs' during the majority of all phone calls. I found that after it dropped out twice, there was no chance of making receiving any calls at all.

As well as a terrible network, Vodafone's customer service matched it. As my pre-paid sim had been purchased years ago by my Dad, hence the account was in his name, when my Dad called customer service to change the account to my name and give permission to do so, he was told this could only be done in store. When visiting a store, and speaking to a manager, we were told there is nothing they could do and we would need to call customer service. After calling customer service for the second time, we were told the same thing again.

When I complained to the manager in-store, I was told that Vodafones stores and their online customer service are separate and that there is no cross-over between the two....
Upon visiting another vodafone store and speaking with a junior staff member, he changed the account to my name and told me stores can perform this process, they just prefer not to.

I also received stellar service when enabling global roaming on my vodafone account when visiting Europe in 2008. After telling a Vodafone rep all the countries I was visiting and asking if I would have service in each country, I was told I wouldn't have a problem having service in any of the countries. I had service in half the countries I was in. There re-assurance was not helpful. If I had known this in in the first place I could have made alternative arrangements.

In short, Vodafone suck and have done so for some time.

93%
Share on facebook
6581 Someone from NSW thinks vodafone is MEGA fail at 28 Dec 2010 01:25:46 PM
Just sign up to Vodafone only about a month and half ago and on a $69 plan and the coverage just sucks. The phone calls keep dropping out and there a points in time where there is no coverage at all. The data on the phone is also slow as. Thinking about trying to get my money back and switch providers.

66%
Share on facebook
6579 Someone from NSW thinks vodafone is Vodafone Sucks at 28 Dec 2010 01:24:42 PM

99%
Share on facebook
6578 Someone from NSW thinks vodafone is worse than Telstra at 28 Dec 2010 01:24:16 PM

52%
Share on facebook
6577 Someone from VIC thinks vodafone is not much at 28 Dec 2010 01:24:12 PM
I am an employee of Vodafone and feel this website is a massive over exaggeration. I go to work everyday, get yelled at, abused, told I am an idiot... yet still go out of my way for each and every customer (as do my colleagues) to ensure the best possible outcome.and service, sometimes it can take hours or even daysof effort.... We can't help it if the network fails, we can't help it if u don't get reception, and we can't help it if the call centres r busy... so .... before u all start complaining in store.. remember that majority of employees have Vodafone as their service provider.... WE ALL FEEL THE SAME PAIN !!!!! Have a bit of consideration for the people who try as hard as they can to resolve ur issues. If u have enough time to sit on the computer and create such a website u can certainly sit on hold to the Vodafone Customer Care Centres.
28 Dec 2010 01:30:56 PM: the call centres keep you on hold for over an hour, then hang up on you before they even answer the call!! THEN they charge you for the call on your next bill, how bout you pay $129 a month for absolutely nothing and see how pissed off you get at all the bullshit lies you keep getting told... while i sympathise with your position (well not really) you guys are just as guilty of feeding us the same shit we have all had enough of..... "you will be well looked after, you get excellent service" IF YOU KNOW ITS A LIE, WHY KEEP TELLING EVERYONE THE SAME CRAP??????
28 Dec 2010 01:37:45 PM: I dont think you should take it personal. People are mad at the service provider. you only work for the service provider. While you are the front line so you cop all the crap you should try to remember its not about you. Its about people paying for a service your boss is not providing.

Maybe if your boss stopped ripping people off you would get abused a little less. I know its not your fault and it sucks you have that job and I understand you dont go to work to get abused, but people work hard for their money and when we pay for a service we expect to get what we pay for.

Maybe complain to your manager everyday

lets be honest VODAFAIL sucks
28 Dec 2010 01:37:49 PM: I spent 6 months dealing with your customer service center - I was sworn at by your team members, when I didn't even swear, I was lied to over and over and was able to prove it thanks to taping calls in the end... I had to make all contact as no one ever called back, I was mocked and laughed at... one time the person thought they put me on hold and hadn't and I proceeded to hear them tell the manager how they were going to 'screw me over'.
Seriously and you are happy to admit that you work for this company!
28 Dec 2010 01:45:18 PM: I feel sorry for the store employees, but I agree with the reply above. Yes it would take time to set up a website, but that's only one person's time. If all the people who have commented tallied up the hours left waiting on hold, arguing the point and then still having no resolution, it'd be quicker to roll out a new network. The website has also been set up because there's nowhere left to turn - nothing else has worked. But the can of worms is now well and truly open. If I was an employee I'd want to quit as these problems will not be resolved in the short term.
28 Dec 2010 01:49:58 PM: In regard to your last line about having the time to sit on hold instead of creating a site.... HE CREATED THIS SITE WHILE ON HOLD... AGAIN, you fail! Obviously you belong at your job... you fail to listen to the customer and find out the facts.
28 Dec 2010 01:54:42 PM: I am a owner of a vodafone store and find that you like to shift blame onto the network and its coverage, so its the staff issue well what a load of crap. Do we look like little chinese people that build the phones or do we look like the little man that climbs the tower to fix your reception issues no we dont so take into consideration there are big issues but its about the network and its coverage not th people that work in the retail outlets over the country most of them are privately owned, If you were to come to my store and cry abiout the recpeption this is what I would say sorry about that sir or madam but we dont control that here but here is the customer service no. and you know why we say that it is because we dont bloody fix them we can only assist you so please take into account these people that work in these shops are just sales people not tech people so call the customer service no 1555 on your mobile or 1300650410 on landline if yoiu have no reception at them time. Also I am very happy to own and operate a Vodafone store!!!
28 Dec 2010 02:00:15 PM: I am a Vodafone customer much ot my regret however I also work in a call centre as a supervisor and I know how much abuse you can get.No fair I agree however the people who work at Vodafone are not the easiest people to try to get to understand or to deal with. I went to a Vodafone store today to ask about insurance that I pay on my phone and when I questioned what she had told me she laughed in my face!!!!!She did not give too hoots what I was asking. This was at the Blacktown store. If I cant get a decent answer from someone face to face how am I to get a decent answer when the person I call is located in MUMBAI. I then called the stupid LARA and when the lady from Vodafone customer care rang me back after two hours she told me she could not help me so she said she would transfer me to the insurance section. ONly she failed to tell me that this department only works Monday to Friday and not on a public holiday.So f course I was asked to call in business hours. She should have known it was a public holiday in Australia. I have wasted a lot of time on this vodafone thing.I agree people should have some consideration for the people on the other end of the Phone trying ot help however some of the customer service people they have working for them leave a lot to be desired.
28 Dec 2010 02:07:30 PM: IM SUPRISED YOU CAN UNDERSTAND ENGLISH MOST WORKERS IN THE VODAFONE CALL CENTRES DONT!!
28 Dec 2010 02:10:46 PM: A bit Racist dont you think
28 Dec 2010 02:15:56 PM: to the person who thinks this website is "a massive over exaggeration". my arse it is. obviously you have never had the pleasure of being on hold to vodafone & speaking to someone who doesn't speak a word of english properly or doesn't give two shits about you as a customer. how would you like to speak to someone you can't understand, be put on hold for over an hour, be put through to two different departments and be hung up on while you are still talking? i bet you would be singing a different tune if this happened to you.
28 Dec 2010 02:38:51 PM: I actually do that everyday... its called patience ! All im saying to everyone is yes Vodafone is certainly not perfect i can see that from the issues i have with my phone also... what im saying is i shouldnt have to go to work and be abused all day when all im doing is trying to help, some things are out of my control.... i just know that the amount of complaints are on this website there will be people who come into thew store and do the same thing and i will have to cop it, just wanting people to think before they start screaming at me and everyone else that works for Vodafone. And yes, I am proud to work at Vodafone otherwise i wouldn't .. i'm proud of the way i handle issues and do my best to resolve them ! oh and i didntr say INSTEAD of creating a site i said if u have the time to create it u have the time to sit on hold !
28 Dec 2010 02:45:25 PM: If u know (which u obviously do) that the service promises u r selling for voda r nothing but lies then u do deserved to be yelled at!
28 Dec 2010 02:57:47 PM: If a customer came into the store to buy a Vodafone service and i knew it wouldn't work.. i would 100 percent NOT sell it to them - i would advise against because it doesnt only hurt the customer it makes my life harder
28 Dec 2010 04:01:54 PM: to the person who said if u have time to create a website u have time to sit on hold. if you yourself are having issues with your phone then why in hell are you working for a store that is selling crappy shitty vodafone service? you said that you are proud to be working at vodafone then you ae a bloody idiot & you deserve to be yelled at.
28 Dec 2010 04:28:41 PM: To the Dickhead above.. U seem pretty tough to yell at people who r not supposed to yell at I back ! Where do u work , love to visit.

95%
Share on facebook
6576 Someone from QLD thinks vodafone is 2 yrs of hell on contract at 28 Dec 2010 01:24:11 PM
Slow data down loads on my phone & computer, phone calls dropping out , poor coverage area, since canceled my internet connection & got twice as much data down load per month & new computer thrown with Optus.
There customer service sucked with 20-40 minutes on hold waiting to talk to a real person.

0%
Share on facebook
6575 Someone from WA thinks vodafone is Totally Dud at 28 Dec 2010 01:23:28 PM
Vodafail have been charging me like a wounded bull for Excess data Downlaods that I am not making.
Their Mobile Broadband is so slow it is easier to use a Internet Cafe down the road than bother logging in.
My phone drops out for no reason and has shitty reception...never mind the way the company offers the same contract I signed at even less money to "New" customers 1 week after I sign my contract.
Customer service staff who do not speak english well enough to understand what I am asking for or complaining about and who don't speak english well enough for me to be able to understand them.
I managed to get released from my Mobile Broadband contract, thanks to the TIO, and I will NOT be renewing my phone contract when it expires in another couple of months...Hate the idea of going to Telstra but may have little choice. :-(
28 Dec 2010 01:26:25 PM: I hear you. and I love your Vodafail comment. priceless.

0%
Share on facebook
6574 Someone from NSW thinks vodafone is Massive Fail at 28 Dec 2010 01:22:53 PM
At Port Macquarie NSW and phone and data coverage is pathetic. Takes at least 3 attempts to make a call and data only works if you are lucky. I had better coverage driving up the F3 from Sydney.

0%
Share on facebook
6572 Someone from NSW thinks vodafone is fucked at 28 Dec 2010 01:21:01 PM
worst rececption ever, worst internet coverage, phone freezes when making calls sometimes, phone cuts out all the time during calls.

70%
Share on facebook
6570 Someone from NSW thinks vodafone is 3 Fail at 28 Dec 2010 01:17:29 PM
Looking forward to sharing your pain when 3 switches over it's network to Vodafail.
28 Dec 2010 01:31:57 PM: A three customer services assistant in Bondi told me that 3 went bust during the FGC and the only way they could get saved was by merging with Vodafone?
29 Dec 2010 08:06:47 PM: lie

96%
Share on facebook
6568 Someone from NSW thinks vodafone is MEGA FAIL at 28 Dec 2010 01:16:07 PM
Its pathetic that 3G says it has full reception, but the minute you connect to something, it slows down drastically or drops out completely. Basically can not connect at all on the weekends. I can not take calls inside my house, but suprisingly, like so many Vodafailers, if I step outside, reception is fine. But wait, if I go past my mailbox....FAIL!
I live central to town and do not have a highrise anywhere around my home.
Has been like this since I started using the $49 CAP.
WTF is going on you Voda-idiots?

0%
Share on facebook
6567 Someone from WA thinks vodafone is 10/10 at 28 Dec 2010 01:15:38 PM
signed up with vodafone because i was told i would get coverage in port hedland and karratha...cant make a call or get one , cant even get enough coverage to ring vodafone to unlock my phone so i can use another carrier. stuck in the middle of F$#%ing nowhere with no service!!
28 Dec 2010 05:04:25 PM: VODAFONE, I WANT OUT OF MY CONTRACT!!!!

0%
Share on facebook
6566 Someone from NSW thinks vodafone is Worst network ever at 28 Dec 2010 01:15:03 PM
Been with This failure of a network for 18 months and have had all the same problems and been served up all the same lame stall tactics from their so called customer service people. Sick to death of being totally ripped off.
I'm with PiperAlderman, I no longer want to be just released from my contract, I want serious compensation for all my loses due to Vodafone.
you should have released me long ago Vodafone, now I want blood.

86%
Share on facebook
6564 Someone from WA thinks vodafone is 10/10 at 28 Dec 2010 01:13:46 PM
constant ack of coverage in metro area of perth, 3g non existant, to get coverage i either turn off 3g and use 2g or turn 3g on and hope for the best. internet is slow on phone some areas i.e claremont showgrounds coverage on one half of oval move to the other nothing???
all i can say is cancel my contract and im off to telstra
28 Dec 2010 01:15:09 PM: btw the fail is 10/10 not their 3g third world coverage, just looked at my phone no coverage then 5 secs later coverage!

0%
Share on facebook
6558 Someone from QLD thinks vodafone is 2 yrs of hell on contract at 28 Dec 2010 01:07:22 PM
Slow data down loads on my phone & computer, phone calls dropping out , poor coverage area, since canceled my internet connection & got twice as much data down load per month & new computer thrown with Optus.
There customer service sucked with 20-40 minutes on hold waiting to talk to a real person.

0%
Share on facebook
6557 Someone from NSW thinks vodafone is its SHIT at 28 Dec 2010 01:07:06 PM
we experince the shittest reception and never ending call drop outs at our house!

i have proved this by comparing my friends mobile phone reception (telstra)
which he always has full 3g reception and we barely ever get one bar

voda has failed badly

100%
Share on facebook
6556 Someone from QLD thinks vodafone is unbelieveably bad at 28 Dec 2010 01:07:01 PM
We were with Vodfone for 5yrs. All was well until about 12 months ago when every call made or received droppped out after 30seconds.Then my husband who uses his phone for his work got a bill for 380 bucks. Thats 300 above his cap, which was the first time he'd exceded it in 5 years. That was the last bill he got cause when he phoned Vodafone and complained the increase was due to the drop outs and call backs he had to keep making he was met with a rude, but English speaking CSO who said she would refund everything over the cap price if he stayed with Vodafone.He said what's the point if I've got no coverage. She said it was probably the phone and to turn it off and on once a day. It didn't help.He switched carriers. So she said Vodafone would refund 138 dollars(don't know where this figure came from) and they would send a cheque. Fast forward a month and SURPRISE still no cheque. So I emailed them and got an automated response. I rang, waited for 45 mins, got disconnected. Rang next day waited an hour.Spoke to India explained situation and got the run around. Eventually got them to agree to send a refund and got his name and ext. number. Still no refund. I rang again and explained whole story yet again.A cheque for $38 turned up.I rang again to talk to complaints dept. and was told i could only lodge a complaint via email, which i did and received an automated response after 2 weeks and my ringing them again. The response said if I had a complaint to call customer service.I emailed them back and asked for someone to call me back and left my number. I got a reply that said Vodafone is unable to contact me via that media. Ha Ha. A phone company that can't call you using a phone. So if you like to use your phone as an ornament and enjoy getting the runaround, sign up with Vodafone.

0%
Share on facebook
6553 Someone from WA thinks vodafone is words fail me at 28 Dec 2010 01:04:53 PM
Phone keeps cutting out or no reception available. Getting charged when calls are suppose to be free. This problem has been going on for a long time but is getting worse. If I can not cancel my plan I will send them the bill for the next 3 months, I should not have to pay for failing service and apologies are not good enough.

99%
Share on facebook
6551 Someone from VIC thinks vodafone is THIRD WORLD COUNTRY SERVICE at 28 Dec 2010 01:03:53 PM
Ive been with vodafone since may 2010 i regret switching from optus to vodafone because:
- Poor customer service
- Long wait to get through to Customer Care
- Calls Drop Out
- Messages delayed (sending & receiving)
- UNCLEAR charges!!
- NO BLOODY RECEPTION ANYWHEREEEEEE ONE MINUTE YOU HAVE SERVICE THE NEXT THERES NON FOR HOURS!!

I was sent out a bill for 90 dollars for the month of may paid the bill on time than my service was disconnected in November as 40 dollars was apparently overdue.. Not knowing what this 40 dollars was for i called customer care (waited 3 hours to get through to someone) and i was informed that someone had mistakenly paid 40 dollars on my account and that they sent me a bill for the wrong amount and that they had transferred the 40 dollars to the person who "accidentally" made the payment on my bill.. But i was not notified of this until i contacted them in regards to my service been cut off which was 6 months later!! NOT GOOD ENOUGH!! how can someone "accidentally" make a payment on my bill when i have my own account number and personal details and security code!!


THANKS FOR THE THIRD WORLD COUNTRY SERVICE I WILL NOT BE RENEWING MY CONTRACT WITH THIS COMPANY NOR WILL I BE RECOMMENDING THIS COMPANY TO ANYONE.. CANT WAIT TILL MY CONTRACT IS FINISHED (2012) =( SO THAT I DONT HAVE TO DEAL WITH VODAFONE EVER AGAIN..
28 Dec 2010 01:06:10 PM: TO TOP IT OFF THE INDIAN THAT ANSWERED APPARENTLY NAMED RYAN (MORE LIKE RAJ) WAS ACCUSING ME AS IF IT WAS MY FAULT!!
28 Dec 2010 01:45:37 PM: I don't think there is any point in mentioning the nationality of the person you talk to, this website is about Vodafone not about any person or Indian. so keep your comments limited to Vodafone instead of attacking personally.
28 Dec 2010 06:27:53 PM: did you not read the actual complaint idiot!! read before you comment!

0%
Share on facebook
6549 Someone from SA thinks vodafone is Very at 28 Dec 2010 01:01:58 PM
Due to a system error I can't find out how much my current bill is. Inconsistent information about how much extra services I have used. No reception. Very bad customer service....... Genereally just a bad company.
28 Dec 2010 01:41:56 PM: i paid my bill weeks ago and they are saying its still unpaid.
I send the txt to 1555 to get a credit check and nothing comes back......

0%
Share on facebook
6548 Someone from SA thinks vodafone is at 28 Dec 2010 01:01:52 PM
Can someone explain the following? I am with Just Mobile who use Vodafone as their carrier and I have no problems with drop-outs. My wife is with 3/Vodafone (has been with them for about 3 years). She has continual dropouts in the house except for 3 or 4 special spots which are OK. This has occurred from the beginning (ie independent of the 3 takeover/merger of Vodaphone. There are no drop-outs outside. The phone was checked at least twice by 3 Tech Support and found to be OK. The reason we stick with 3 is that for our call pattern they have the best deal so we just put up with having to pick up the phone and run to a good reception area when it rings! We live at Flagstaff Hill and we have a friend with 3 at Happy Valley who has exactly the same problem.

0%
Share on facebook
6547 Someone from NSW thinks vodafone is phone reception at 28 Dec 2010 01:01:02 PM
poor internet reception. Slow mobile phone reception.

0%
Share on facebook
6546 Someone from QLD thinks vodafone is Total Fail! at 28 Dec 2010 01:00:21 PM
I never have reception when i need it the most. it drops in and out at times, even when i move a few feet!. sends people multiple messages when Ive only sent it once! they have failed big time!

0%
Share on facebook
6542 Someone from NSW thinks vodafone is Don't know at 28 Dec 2010 12:56:29 PM
I heard on the grapevine that Vodafone, some months ago, sacked network engineers and upped the number of sales staff.

The truth of this rumour is worth looking into, because it would explain the current problems.

Nothing left but spin to maintain the network?

0%
Share on facebook
6538 Someone from VIC thinks vodafone is Just Not Good Enough at 28 Dec 2010 12:54:51 PM
Routinely having problems with calls not connecting properly (can't hear them, they can hear me or vice versa). 3G/HSDPA access is extremely patchy and heavily congested in inner city areas (constantly kicks me off the cell then my phone has to reconnect). My phone randomly drops off the network with people telling me they can't get through to me even though the phone is on and seemingly connected.

0%
Share on facebook
6534 Someone from QLD thinks vodafone is Total failure at 28 Dec 2010 12:49:08 PM
I have a mobile broadband account with 3. Ever since they began sharing the network with Vodafone I have gone from full HSPA signal to 3G with one single bar of reception. Data speeds are unusable, plus their usage meter is innacurate so I am charged for excess data usage every month. Customer service varies between rude and non-existent.

0%
Share on facebook
6532 Someone from NSW thinks vodafone is at 28 Dec 2010 12:48:19 PM
Picture messages will not send to other networks. Pictures I do receive are 2-3 days late. Calls drop out.
28 Dec 2010 01:25:12 PM: i had the same problem xmas day msgs wouldnt send pic msgs owuldnt send vodafone is fkn ridiculous
28 Dec 2010 01:25:17 PM: i had the same problem xmas day msgs wouldnt send pic msgs owuldnt send vodafone is fkn ridiculous
28 Dec 2010 06:01:12 PM: Yep I can't ever send picture messages or load photos from my iphone onto facebook...

0%
Share on facebook
6531 Someone from SA thinks vodafone is not good enough at 28 Dec 2010 12:47:47 PM
I am IN Toora Vic, No coverage for 40km great, went on holiday no phone or net coverage, had to buy Dodo prepaid so I can keep in touch with my business.
I am from adelaide, Calls drop out all the time, and costs me to re call, I had to up grade to unlimited, Now I see why and I ask why should I have to pay for the extra costs of the extra calls due to their drop outs.

They even Billed me 3 months later for a mistake they made but they could not explain why they did it, It cost me hours and phone calls even going into a service centre to get no answers, They committed fraud by charging my account for there mistake with out seeking my permission first, they seem to be cheaper but due to the extra calls you need to make and the lack of coverage, I believe they are more expensive and not worth dealing with at all!!!!!!!!!!!!!!!!

0%
Share on facebook
6529 Someone from VIC thinks vodafone is Total Fail on Net at 28 Dec 2010 12:45:39 PM
I have a Google Nexus One and have never been able to open a simple Web page on this excuse for a 3G network. My friends with the same smartphone just laugh when I show them that I cannot even open a Web page. MMS never arrives and cannot be sent. And no it isn't the phone as changing SIM cards show me.
I've been with Vodafone almost since they arrived in Oz. It is a situation I am no longer going to tolerate.

0%
Share on facebook
6527 Someone from VIC thinks vodafone is AS SHIT AS THEY COME at 28 Dec 2010 12:43:49 PM
i am currently on a 39$ cap, with a nokia X6, i can bearly hear freinds i am calling that are in the same area, or able to have a conversation longer than 1 minute without my phone droping out?? i called vodafone wanting to upgrade to an I-phone 4, the call was made at around 6:30, i was put on hold for nearly 2 whole hours just to be told to call back during open hours 8am-8pm, i was waiting for 2 HOURS! IN WICH TIME THE CLOSING TIME HAD PAST,then for the phone to drop out 30 seconds later. Now i love going on Facebook but with the 3G coverage vodafone is providing it can take up to 5 minutes to load a page. VODAFONE SHOULD BE AVOIDED AT ALL COST AS THERE SERVICE IS SHITFULL!!!!!!!!!!!

96%
Share on facebook
6525 Someone from WA thinks vodafone is Very at 28 Dec 2010 12:43:46 PM
i just signed up for a new 2 year contract with vodafone, with the sales person telling me they are better than 3 who were crap aswell!! i dont have any reception at my house when the coverage checker says i do!! i cant even ring to complain unless i drive to an area that gives me reception and sit in my car in 40 degree heat whilst i make a call to vodafone, im then on hold for 1 1/2 hours untill i speak to someone!! the call then drops out and i have to start again!! hello!! i have a very hectic life like most and dont have time for this crap!!

100%
Share on facebook
6524 Someone from QLD thinks vodafone is super fail at 28 Dec 2010 12:43:43 PM
I totally forgot to mention those elusive Over The Air updates for Android users.

I still remember, "You'll get full coverage, the latest Android versions updated OTA, and excellent customer support. Just sign here." Biggest mistake ever.

Thankfully I discovered the wonderful world of custom Android ROMs so the only thing I need to rely on Vodafone for is the coverage I pay them for. No dice. Hope the class-action goes ahead.

0%
Share on facebook
6522 Someone from VIC thinks vodafone is f#ckn sh!t at 28 Dec 2010 12:42:15 PM
have to dail a number several time because it says connection error or network busy every time i call. at least 30 times a day. over 12 hours of hold time clocked up this past month for incompetent people to make false promises or just plain lie to me to get me off the phone. they are thieves and liars!!!!!!

0%
Share on facebook
6520 Someone from NSW thinks vodafone is VODAFONE IS ABSOLUTE CRAP! at 28 Dec 2010 12:41:38 PM
I signed up for a Vodafone mobile broadband plan as I discontinued a dial up service (which was working well) with another carrier. I thought cool, they explained that the coverage in my area was excellent (Eastern Subs of Sydney), no problem- i'll take it.
Soon after receiving the modem and sim card, which was a hassle in itself as I ordered it over the phone, i began to have problems with the service just stalling and eventually disconnecting, most times whilst doing important transactions online, or just basically sending an email.
Contacted them they said it was a problem with the modem, so, I had to post them the modem and after about 3 weeks I got another modem sent to me. I couldnt pick it up from a store as the account was created over the phone.
Long story made short- in the end the same thing was happenning. I had to eventually pay out my contract to get rid of them to go with another carrier which at this stage is performing very reliably. VODAFONE STINKS!!!

0%
Share on facebook
6516 Someone from NSW thinks vodafone is ridiculous! at 28 Dec 2010 12:39:40 PM
every time i ring i get routed off somewhere and ive told them a million times your VISUAL VOICEMAIL IS DELAYED!
but they assure me after "refreshing" my settings everything will be fine, and then again and again i missed calls and voicemails and its soooo frustrating.
I was looking for a job who rang me back and i didnt receive their notification until the next day.
no voda, i dont want to be reimbursed i want the problem to be FIXED!!

and dont even get me started on their coverage.
i hear a high pitched garble which scares the hell out of me every time!
lucky it happens only 4-5 times per DAY!

But it's ok because out of my OWN pocket i have bought a new phone like advised, and had the card replaced, but the SAME THING OCCURS!

Hate Voda!!

0%
Share on facebook
6515 Someone from SA thinks vodafone is Extremely Pathetic at 28 Dec 2010 12:39:17 PM
Bought $79 usb for mobile broadband + $100 for 6g use. Promised "excellent" coverage before activating. Never had anything better than very poor, and that's if it DID work. Countless phone calls to Vodapain about that and message that another user was on my IP address - no resolution. Also got abused by Vodapain rep because I couldn't understand a word he said. Gone to Telstra BigPond.

0%
Share on facebook
6514 Someone from VIC thinks vodafone is AS SHIT AS THEY COME at 28 Dec 2010 12:39:12 PM
i am currently on a 39$ cap, with a nokia X6, i can bearly hear freinds i am calling that are in the same area, or able to have a conversation longer than 1 minute without my phone droping out?? i called vodafone wanting to upgrade to an I-phone 4, the call was made at around 6:30, i was put on hold for nearly 2 whole hours just for the phone to drop out 30 seconds after answering? I love going on Facebook but with the 3G coverage vodafone is providing it can take up to 5 minutes to load. VODAFONE SHOULD BE AVOIDED AT ALL COST AS THERE SERVICE IS SHITFULL!!!!!!!!!!!
28 Dec 2010 12:41:14 PM: I just wish to add when calling for my Iphone 4 i was told to call back during open hours 8am - 8 pm after i had been waiting from 630??? how much earlier am i supposed to call??

0%
Share on facebook
6513 Someone from SA thinks vodafone is Extremely Pathetic at 28 Dec 2010 12:36:48 PM
Bought $79 usb for mobile broadband + $100 for 6g use. Promised "excellent" coverage before activating. Never had anything better than very poor, and that's if it DID work. Countless phone calls to Vodapain about that and message that another user was on my IP address - no resolution. Also got abused by Vodapain rep because I couldn't understand a word he said. Gone to Telstra BigPond.

100%
Share on facebook
6512 Someone from VIC thinks vodafone is at 28 Dec 2010 12:35:28 PM
I recently upgraded in October to new plans with VHA after being told that they could beat the offer i had with Optus. One week after getting the phones i started getting 'failed network connection' whilst trying to get online with my new android. Over the next 2 months i missed calls, would not get voicemail messages for a week and even had my internet on the phone disconnected by VHA. I called and was told that the issue was with my phone and that nothing could be done. I had to call back to be told that my internet connection was cancelled by my own phone WHAT THE!!! The worst was i missed a call from my bank that caused major issues with my realestate, landlord and the poor girl at the bank who did leave a message that i did not get for a week. Did i get an apology by VHA? No what i got was not our fault. In the end i had to make a TIO complaint. The first offer was yes you do have a congestion issue in your area of Point Cook and we can see you have had drooped call. What we can offer is for you to move over from Three to Vodafone. When i refused this offer did they advise that i could go to any carrier i wanted just send back the phones. This i have gladly done. It did take an hour long phone call to get my account number so i could port. Really... customer service do not have all my details when i first call. The appalling service and a company going to market with plans that do nothing but cause congestion needs to be taken to task. Thank you for this website, i just wish i new about it 4 weeks ago.
28 Dec 2010 12:38:49 PM: Am amazed at the number of people suffering at Vodapain's hands too. Watch them on New Year's Eve too - all our messages got sent twice last year - nice little profit maker for them. What a disreputable company. I'll quite happily join the action against them.

0%
Share on facebook
6508 Someone from VIC thinks vodafone is lots at 28 Dec 2010 12:30:49 PM
i rely on my phone for business. fed up with no service coverage in the CBD constsnt drop outs and recieveng text msgs 3 days after they have been sent. couldn even begin to imagine how much there service has cost me in lost jobs.... carn change providers as i would have to change my number and this would severly impact my business. i carnt even dirvert my number to my new phone as its some bullshit with there carriers....
28 Dec 2010 12:43:54 PM: Port your number?

0%
Share on facebook
6507 Someone from NSW thinks vodafone is Full of S***T at 28 Dec 2010 12:30:38 PM
I live at Padstow in Metro Sydney. I have no reception at all anywhere near my home. My family is with Optus and no issues at all there.
How fail is Voda? I was at Central station, trying to place a call. After 14 tries, still no luck.
VodaFAIL

0%
Share on facebook
6506 Someone from SA thinks vodafone is Extremely at 28 Dec 2010 12:29:04 PM
Bought $79 usb for mobile broadband + $100 for 6g use. Promised "excellent" coverage before activating. Never had anything better than very poor, and that's if it DID work. Countless phone calls to Vodapain about that and message that another user was on my IP address - no resolution. Also got abused by Vodapain rep because I couldn't understand a word he said. Gone to Telstra BigPond.
28 Dec 2010 12:36:10 PM: Wow I'm amazed at the number of people fed up with Vodapain too - thought it was just where we lived. Watch them New Year's Eve too - all our messages got sent twice - nice little profit maker for them. What a disreputable company.

0%
Share on facebook
6505 Someone from QLD thinks vodafone is at 28 Dec 2010 12:28:35 PM
I have been with Vodafone Mobile & broadband for as long as i can remember, and i mean about 10-15yrs. I rang them over 2 weeks ago saying i do not get 3G when i usually get it in my area.. After a few more calls to them, it took about a week for a callback, they said there is nothing they can do about it but investigate the problem, now i have had no calls from them. and if i call them i cant get through coz of dropout. also everytime i try to go to http://www.vodafail.com/coverage.php it fails to load.. any1 else have this fail problem?

0%
Share on facebook
6504 Someone from QLD thinks vodafone is a technological crime at 28 Dec 2010 12:23:08 PM
I live in the Brisbane CBD. Although most times I get okay coverage with only a couple dropouts a week and the odd voice distortion, the 3G is painful. I can be using 3G, not move the phone, and it just stops. I can see my device is trying to upload, but nothing back. Then 5-180 seconds later, it works again.

It's especially bad when using GPS applications that require 3G to download maps or other geographical data. I can leave my apartment and drive for up to 7 minutes until a Google Map starts downloading and the GPS can start working with it. But it will constantly drop out while driving (literally every km or so) so the GPS constantly needs to halt and I need to pull over and wait.

Then of course, I can get GTalk and email messages several hours late, causing me to miss meetings, lunches, and just other things that generally require my attention and response to happen.

I love using Wi-Fi, "Oh thank god. Working internet..." I only wish I could say I was exaggerating :(

0%
Share on facebook
6501 Someone from SA thinks vodafone is CRAP at 28 Dec 2010 12:21:16 PM
I NEVER had reception... I had to walk out down my driveway to make a call or recieve a message.
I ended my plan early and paid the $400 to pay it out so I can switch to Optus.
Never again will I go with such a RUBBISH company again... Vodaphone SUCKS!

0%
Share on facebook
6499 Someone from VIC thinks vodafone is Coverage is a mess and prices are appauling at 28 Dec 2010 12:20:39 PM
Vodafone charges more money per txt than any other phone company. At 33cents a txt (for pre-paid at least) he goes through $20 within days. This is just unacceptable. Also, coverage constantly drops out and yet I still get charged for these calls. I was once on hold to Vodafone for over 20 mins when the phone line just dropped. Speaking of being on hold, their customer service is disgusting. Recently my phone (supplied by Vodafone) died. I went to a vodafone store to get this matter resolved and was told that it wasnt their fault and there was nothing they could do about it. It's enough to make me want to switch companies as soon as my contract expires...

0%
Share on facebook
6498 Someone from NSW thinks vodafone is Epic fail at 28 Dec 2010 12:19:54 PM
Vodafone haven't sent my last 2 months bills to me and the only notification I had was I was unable to make calls. Problem is they also barred incoming calls and my husband is in emergency services and no phone incoming or outgoing calls meant he wouldnt receive any calls advising him of work.
Issue two is I contacted vodafone to find out why my phone continued to drop out of service in the middle of the CBD and why SMS took forever to come thru or important voicemails not being delivered til 3 days later and the response was there were too many phones trying to access the network at the same time.
Issue three was the lack of knowledge of the vodafone customer care when they advised the area I live in was covered by vodafone yet I have to walk down the street to the main street to make a phone call. Internet and phone coverage drops out regularly making it extremely frustrating!!!
28 Dec 2010 12:28:29 PM: My husband was on direct debit payment since re-joining on a different contract the previous year, in September just gone 'someone' stopped the direct debit. The only way we found out about it was when we got a tax invoice for $300 in December and rang up to find out why. He didn't get a reminder, or an SMS to let him know that he had an overdue amount, they just demanded the payment when he called up. No-one at vodafone could tell us who or why the direct debit had stopped. SO BAD.

0%
Share on facebook
6497 Someone from VIC thinks vodafone is PIECE OF SHIT!!! at 28 Dec 2010 12:19:42 PM
i rang vodafone this morning because i recieved an sms alert saying that my internet bill was ready & that i could view it online. i rang up weeks ago to have it sent out to me in the post. i spoke to three different people all of whom couldn't speak english properly & i got put through to two different deparrtments. the third person that i spoke to hung up on me while i was still talking. i had to ring them back which really ticked me off. not happy plus sometimes i get no reception whatsoever.

0%
Share on facebook
6496 Someone from NSW thinks vodafone is can't make any phone call at 28 Dec 2010 12:19:06 PM
since this morning, 2 mobiles under my account are not able to make any phone call and receive any call. can't access to data network too.

0%
Share on facebook
6495 Someone from NSW thinks vodafone is 10 out of 10 at 28 Dec 2010 12:17:25 PM
I can never use the internet on their service. It claims to have full 3G reception but never works. My calls are always dropping out and sometimes it says I have no service when in an area i normally get 3g.

Overall, Vodafone is the most unreliable service i've ever used. When my waste of money "bargain" contract is up, i'm switching to a more reliable service.


100%
Share on facebook
6494 Someone from WA thinks vodafone is shocking at 28 Dec 2010 12:17:14 PM
Hardly any reception at home, frequently can't send sms and take calls due to no service, and i am close to the city.

0%
Share on facebook
6491 Someone from NSW thinks vodafone is superfail at 28 Dec 2010 12:15:10 PM
Since the merger of 3 and voda i think we have all suffered!
I used to love voda, no dropouts, good coverage.
now, they just didnt understand the pressure it would put on the network combining these 2 companies and boom!
drop outs in different locations, ring them up and because it is in more than 1 location its my phone or sim!
so i get a new phone. and a new sim.
and there goes the dropouts again.
so i ring with SPECIFIC locations and they STILL refuse to believe there's a problem...
then I see on the news there is a problem!
Wish they had told me that before telling me to upgrade my phone and sim!
TIO here i come!!
28 Dec 2010 12:33:43 PM: I was just told to go to a different location and see if the coverage improves and if it doesn't then I have to go and get a new SIM card. My husbands does the same thing so his SIM must be kaput too? I think not, I think Vodafone is grasping at straws.

100%
Share on facebook
6490 Someone from WA thinks vodafone is Very! at 28 Dec 2010 12:14:34 PM
Virtually NO reception at home (and therefore my home office from where I conduct business). There is literally only a tiny bit of reception in one tiny corner of the house about 1 square metre - outside of that, forget it - even OUTSIDE the house...nothing. Frustrating to say the least, let alone inefficient, and time-consuming when attempting calls/internet access or even just answering a client call!! If it wasnt for my landline and home WIFI for backup, I'd really be screwed. As it is, I am losing a lot of money on unused VF calls on the so-called "plan" as I simply can't use it! Its not just my home (Tapping WA 6065 - a popular Perth suburb), but also in other areas like Joondalup - a major local business and shopping district, which should have excellent coverage, and to VF's credit normally does... however last week there was ZERO coverage for two days there!!?? The inconsistency and generally poor reception, dropped calls, etc is simply unacceptable for a major player like VF, regardless of what plan you're on - and I'm on a pretty expensive one...

99%
Share on facebook
6489 Someone from WA thinks vodafone is painfully expencive at 28 Dec 2010 12:12:29 PM
I keep losing my reception and i am being charged for calls that i never made. Also most of my sms dont send and then i get a message saying that it has cost me extra to not send a message. also i cant always recieve txts especialy if its from a telstra fone the custumor services are set up to make it almost immpossible to make a complaint and they sign you up for things that you didnt even ask 4!!! i hate using my fone now thanx 2 VODAFAIL!!!!!!!!!

0%
Share on facebook
6485 Someone from NSW thinks vodafone is total fail at 28 Dec 2010 12:07:21 PM
constant call drops while still showing full coverage, the classic connection error message..... I WILL NOT BE RETURNING TO VODAFONE once my contract expires..... i wish there was a way out of it without paying... im fed up

0%
Share on facebook
6482 Someone from NSW thinks vodafone is Sickeningly at 28 Dec 2010 12:01:25 PM
I work in the CBD, which really shouldn't be an area of Sydney with reception issues! I'm re-sending SMSes about six times, sometimes can't call out for stretches of up to an hour, will have no data service all day ... I don't have any other phone service, and really need this.

Complained until I'm out of breath, contacted TIO, etc. I want out :(

100%
Share on facebook
6481 Someone from VIC thinks vodafone is Worst company ever! at 28 Dec 2010 12:01:06 PM
After a gruelling two year contract, I was finally able to leave. They did not offer me a new phone or try to get me to renew my contract, they just forgot about me. Great customer service there.... Then they preceeded to charge me an exit fee and sent me a notice from the debt collector as I was refusing to pay for it. This company robbed me of so much money and my bill was NEVER under $49 dollars, I didn't even use it that much and they still managed to put all their hidden costs in there and failed to provide a service. I live in metro Melbourne and I still had issues with reception. I am now on Telstra and paying the same amount for MUCH BETTER RECEPTION AND VALUE FOR MONEY. I also make sure I tell everyone of my problems with Vodafail.

0%
Share on facebook
6478 Someone from NSW thinks vodafone is at 28 Dec 2010 11:58:09 AM
the connection and reception is pretty bad at times and the service over the phone is terrible.
If you don't call at 8am you only get automatic voice males or your on hold for the rest of the day!!!!

98%
Share on facebook
6476 Someone from VIC thinks vodafone is really terrible service at 28 Dec 2010 11:57:47 AM
I signed up for 2 years on the understanding that if the coverage for the mobile broadband was poor I could return the modem with no cost to me. I live in Mildura and in August this year I sent it back.Vodaphone is still billing me even though I no longer have their modem.I have spent hours on the phone trying to rectify this problem. Now I have just received the latest bill. They won't listen.

0%
Share on facebook
6474 Someone from VIC thinks vodafone is not able to make calls at 28 Dec 2010 11:57:07 AM
i have not been able to make or recieve calls on my mobile for the last 6 days. I have rung Vodaphone and after 44 minutes on hold i was told there is no network problem but they will look into it after the public holiday. The phone show 3-4 bars signal strenght but when you dial it just keeps trying for two minutes before saying that the call failed. if by some miracle it connects than it drops out the minute the other person answers. Not happy

0%
Share on facebook
6473 Someone from NSW thinks vodafone is infuriatingly fail at 28 Dec 2010 11:56:29 AM
1) receive SMS's and MMS's 2-3 days late at odd hours in the morning
2) phone shows full reception, however cannot make any phone calls and noone can call me.
3) voicemails arrive 1-2 days late

I complained to Voda and they said it was my handset problem. I know this is wrong as i have changed handsets 3 times and still experience problems. They reset the factory settings and asked me to test sending an MMS to myself - it worked at the time, but then later on didn't.

I have until March 2011 until my 2 year contract ends and asked for a cancellation and they said they need to raise an investigation to see if they will be able to waiver the termination fee. They stated which location i lost coverage in, i said everywhere but they needed an address, so they took down my home location and work location (2 investigations on the network coverage of these locations). I think this is stupid because it is a MOBILE and i am MOBILE when i lose coverage. They should just investigate everywhere in Australia!!!

I am now awaiting them to call me after 3 days of investigations and the outcome would only be waiver the termination fee or not. THIS IS NOT ENOUGH. I NEED COMPENSATION FOR LOST SERVICE. I have made an official complaint with TIO and signed up for Piper Alderman's class action against them.

What i want is compensation for the last year's of lost service and a cancellation without fees.

0%
Share on facebook
6469 Someone from ACT thinks vodafone is Shite at 28 Dec 2010 11:54:58 AM
Moved from Three to voda due to poor reception, voda has been even worse than three. Only benifit that we got was not being charged got roaming.

Reception and 3g performance have been very poor in tuggeranong. I have to be in open air to get good reception.

I have been in Sydney the last few days and found out why people here are having issues. Delayed messages dropped calls and not being able to make calls at all with full bars.

I'll give them a few more weeks before calling cancelling my contract.

0%
Share on facebook
6467 Someone from NSW thinks vodafone is killing them slowly at 28 Dec 2010 11:52:12 AM
I'm in Tuross Head at the moment visiting family. My husband and I are with Vodafone and have no network coverage AT ALL, my sister-in-law and my brother are with 3 and they have full 3G coverage. WTF is going on? I thought 3 & Vodafone were one and the same, perhaps I'm mistaken......Currently I'm on hold to Vodafone, fourth time today, first sunny day since getting here and i've been trying to resolve this issue since 10.30am it's now 1.50pm. Meanwhile my family is yelling at me because they're waiting for me to go fishing with them. This is only one of my issues,
i havent written about the call drop outs, dodgy internet etc. What a joke, although I'm certainly not laughing.
28 Dec 2010 12:22:59 PM: I just got off the phone from the Technical Disservice department of Vodafail who told me that I need to take my phone to a different location to see if my network coverage improves, if it does improve then I have to call vodafone back to tell them and then they will escalate my issue to the Network Specialists (???) and they will try to find out why I cannot get service at my current location. If the newtork coverage does NOT improve then I have to go and get new SIM cards for my husband and I as they might be faulty! SERIOUSLY....way to go to make it sound like it's not vodafones fault!
28 Dec 2010 12:31:16 PM: By the way they also told me that 3 and vodafone are separate and use different network towers? Is this correct?
28 Dec 2010 04:26:10 PM: I was asked FOUR times to change my SIM by the indian call centres, amongst other resets. I did it 3 times to humour them, the 4th I went to the TIO and complained about the 86 phone calls (no joke) I'd made in the previous 3 months and the disgraceful customer service. Fortunately their computer systems log each call and email. Even the insane ones where the Indian Call Centre says to email Vodafone, and when I did the email reply said "you spoke to 1555 about this problem already, so case: CLOSED" were logged by Vodafone, shooting themselves in the foot.

I'd had no signal at ALL unless I stood on my letterbox out on the street and waved my phone in the air and maybe (just maybe) I might get it for 30 seconds. The TIO made Vodafone call me about the issues. I was polite to the VF guy (it helps) and he let me out of my contract and gave me a huge $8 credit! Huge! He told me it was pretty obvious after the first SIM swap that wasn't the problem.

I'm now so happy with Telstra it's not funny. I almost feel like washing my mouth out with soap saying that, but it's true :)

0%
Share on facebook
6465 Someone from QLD thinks vodafone is EPIC FAIL!!! at 28 Dec 2010 11:49:33 AM
I am an incredibly disgruntled Vodafone customer. I am tired of basically paying for a service that I struggle to use. The network reception is incredibly poor. I have had my sim card and phone replaced and this has not resolved the issue. When I call technical support, they just tell me that I should have service in the areas I am located in. They offer no other support nor can they because their network coverage and customer service leaves a lot to be desired. I will be endeavouring to jump ship back to Telstra asap. And I hope for Vodafones sake that they do not attempt to charge me for this.

100%
Share on facebook
6461 Someone from WA thinks vodafone is very poor at 28 Dec 2010 11:47:44 AM
internet reception is a disgrace

100%
Share on facebook
6458 Someone from VIC thinks vodafone is Fail at 28 Dec 2010 11:47:02 AM
Docklands area: reception issues, drop outs, late sms and voicemail messages up to 8 hrs late. poor customer service and ongoing billing issues. If a payment fails on a credit card - there is no notice - they just cut mobile data service and it takes 3 days to restore on their system. Will move to another provider at the end of contract.


96%
Share on facebook
6456 Someone from WA thinks vodafone is poor coverage at 28 Dec 2010 11:44:42 AM
Perth is full of black holes where there is zero reception and i have 2 mobiles 1 for work is with telstra which is very good but i hate telstra

92%
Share on facebook
6454 Someone from QLD thinks vodafone is completely incompetent at 28 Dec 2010 11:41:57 AM
I have been with vodafone on a plan for approximately 6 months or so. Prior to that i was prepaid for several years. Since i have been on the plan i have had several problems with vodafone. The problems were, my phone started freezing and reseting itself within the first two weeks, I went to the vodafone shop to fix the problem. Naturally ide assume that it would have been replaced due the fact that it was two weeks old, but the shop attendant told me he would give me a new simcard and i should downlaod the new software, if that didnt fix the problem then i should take it to one of there repairers . I downloaded the software and it didnt fix it. I didnt send it to the repairer because i figured it wouldn't get fixed due to the fact that it started doing it when it was just 2 weeks old. Ive just gotten used to it.

My bill was supposed to be emailed to me every month from the start of the contract. I did not recieve a bill for a couple of months and then recieved an automated call saying that vodafone was cutting of my service so i went back to the store again and apparently it was not set up correctly. The shop attendant then aparently set it up and said I should have an email from them when i get home to confirm it. A week later it came through. Then for afew months, other than my crap phone which also drops out of reception for no reason (if i turn it off and on it gets reception again) things were reasonable.

Then two months ago I paid a bill at the post office, i thought i had lost my reciept and the next bill i recieved stated that i had not payed the last. So believing i had no reciept or no proof or payment i paid the bill for the last month and that month. I then kept that reciept and surprise surprise the next month or this months bill stated i had not payed last months.

I left work an hour early the other week to make it to the vodafone store to sort this out. The shop attendant i was talking to looked up the information and said the billing system is only about 60% accurate most of the time. He then proceeded to explain that my bills had been paid and that i owed only $1.15. He then revised it treating me like an idiot asking me repeatedly if i understood how it worked. The he stated that again that i had to pay $1.15 to which i said how? Because you cant pay part of a bill at the post office. Leaving me no option and not helping me at all i left. I then paid it online at the vodafone website to which im being charged a handling fee due to vodafones incompetence.

Also the internet on my phone doesnt work very well at all, most of the time it just times out or has no rception.

89%
Share on facebook
6453 Someone from QLD thinks vodafone is poor call reception and dropp outs at 28 Dec 2010 11:39:59 AM
I recently changed from Optus to Vodaphone on recommendation from my son.
Yes the Vodaphone plan is good and the service on signup was good. the trouble is that I use my phone for business calls and it is frustrating to either not be able to communicate without the continuous drop outs and failure to connect to other calls. In fact, I am now sorry that I changed networks as the call failures are effecting my business. I hope that Vodaphone can fix this?
Brian P.

54%
Share on facebook
6450 Someone from WA thinks vodafone is No Service crap coverage at 28 Dec 2010 11:37:07 AM
I am a reseller of phone credit and sell about $15,000 a month in phone credit. Previously with Telstra for many years I changed in May this year to Vodafone for their unlimited service for both my wife and I as it was a good deal and I use my phone constantly for business. The story so far: phone sits on No Service half the day so I can't use it and I work and live 3 km from town, call drop outs all the time (3 on one call yesterday) the internet is so slow and crap that I don't even use 100MB of my 4GB download available, delayed text messgaes and lost ones, customer service non existent, have complained several times after being put on hold for ages to India and all the crap bullshit excuses in the world. Had enough and want out of both contracts and am going to the TIO. Vodafone sucks and should not be allowed to provide a phone service.

0%
Share on facebook
6449 Someone from NT thinks vodafone is at 28 Dec 2010 11:36:28 AM
We have three mobile phones in our family and we have switched them all to Vodafone. The reception is terrible and most of the time have no reception at all. My husband and I use our phones for work so it sucks. We live in Darwin not in a rural area and can't understand why this is the case?

98%
Share on facebook
6444 Someone from WA thinks vodafone is beyond failure at 28 Dec 2010 11:31:58 AM
everynow and then i try to download stuff from their network and when i do i get charged and the downloads either dont download or dont work at all. all 3 phones. iv called up and asked why iv written emails and the best part is they sent a bullcrap email that has no relation to the subject.. and when i do talk to someone they just put ya on hold and then transfer you to someone whos just as clueless as the previous person..... voda you are freaking screwed beyond words

98%
Share on facebook
6443 Someone from NSW thinks vodafone is Worst. Network. Ever!!! at 28 Dec 2010 11:31:56 AM
After being a loyal vodafone customer for many years, i have finally "had enough" with the constant call drop outs, lack of reception, deylayed sms and mms (if i got them at all that is) and in general very very poor customer service (call centre)
So i have gone to another major network now, and am much happier with them, although when i had my number ported from vodafone to the new network, 4days later i recieved a letter from a debt collector with a 72hr demand for $400, thanks vodafone...

Thats just the begining, i also had mobile broardband with vodafone, again had very very limited reception, the connection would constantly drop out, very slow to load pages etc so once my 2year contract was up (i still used it month to month) i decided to cancel my account as i couldnt use the service as desired and wasnt happy paying for something i cant use, so on the phone i got to cancel, after speaking to "lara" and sitting on hold for 45mins i get told that the department i would need to speak to has just closed, so the lady on the phone took my details and claimed she would arrange a call back the next day, well late afternoon the next day and still no call back i get back on the phone, 58mins on hold (i timed it) i speak to someone, telling them im not happy with the service an my contract was up and to cancel the account, i was then placed on hold for a few seconds and was then disconnected!!! I couldnt believe it, i got straight back on the phone and after another 45min wait i spoke to someone, who tried and tried and tried to talk me out of ending my service, eventually they did cancel the service and made the sim card from my broardband stick a prepaid mobile phone sim card and put $20 credit on it as a "good will gusture"

Anothe quick rant about the call centre wich the tellco uses, i personally found it very very hard to understand most of the operators due to very thick accents.

Im so glad im no longer a customer of vodafone and would never go back or recomend it to anyone!

0%
Share on facebook
6442 Someone from VIC thinks vodafone is at 28 Dec 2010 11:31:05 AM
l strated out with 3 who used the Telstra Network somwhere somehow they switched over to Vodaphone network thats when all the problems started Try to comunicate with a Overseas Call Centre Bloody nightmare Only after Numerous calls & Complaints l got fantastic results from the Obudsmen who gave me a Direct line in Australia & resolved my Phone Contracts Never Ever again Thanks for Vodaphone hopeless network

98%
Share on facebook
6440 Someone from NSW thinks vodafone is Pathetic service at 28 Dec 2010 11:27:19 AM
Continually call with same complaint of nil service unable to use Internet receive or make calls missing out on important phone calls sndcwirh two small toddlers it's very hard yo sit and wait on phone for vodafonevto answer . Then make a complaintvto be told the same garbage all the ti
e. Sick of paying for a service that we are not getting. What a laugh thou to bebtold by them they will re emburse us $20 per phone I'm sorry but Vodafone is in BREACH of the Contract not me !!!!!! Time to change networks We all need to unite

67%
Share on facebook
6438 Someone from SA thinks vodafone is Complete FUCKING ASSHOLES! at 28 Dec 2010 11:25:30 AM
I work all over SA, no matter where I go I have the worst service known to man kind. Trust me, I didn't sign a contract for a piece of fucking shit. In normal conditions I can receive no reception for up to 8 hours in metropolitan Adelaide. Furthermore, their 3G data services are a fucking joke. I know I didn't ask about the cunt full of cold water service when I first signed up.

Plus, add to this the standard Vodafone bullshit like having a different contract version on their site than they made me sign (the online one doesn't include their obligations to me) the one that I signed did. Fuck you ASSHOLES! Ring up to ask for the contract? No worries with a 53 MINUTE WAIT! WHAT THE FUCK!

erbilacx@gmail.com

100%
Share on facebook
6437 Someone from NSW thinks vodafone is AN ABSOLUTE JOKE FOR A MAJOR TELCO!! at 28 Dec 2010 11:23:43 AM
Left Vodafone in 04' due to incorrect billings, hopeless customer service and no support for queries. Returned in October 2010 due to the amount of family/relatives/friends and general contacts who are with them, also due to having my father becoming ill in hospital so i joined a $49 cap with a Sony Ericsson X10i. Had no support from Vodafone in regards to the 3G network always operating in the background of my phone (had not downloaded any apps to operate in the background) but incurred a bill in excess of $400 due to data use. To add insult to injury i have sent my handset in twice for faults such as turning off by itself,not charging off a car charger (tested in various vehicles), the 3G Network operating constantly when not needed and the usual freezing. I received the handset yesterday only to be told the same thing had been carried out to rectify the issues "we've updated to android 2.1"....and surprise surprise, the same faults are now still present in the handset!
28 Dec 2010 12:19:00 PM: The replies have been removed due to personal attacks. - Vodafail team

0%
Share on facebook
6436 Someone from QLD thinks vodafone is no signal at 28 Dec 2010 11:22:30 AM
I started a 2year contract with Vodaphone and was assured by the sales person at the time I would have reception in my area.From day one I have not been able to use my phone at home, I have to go up to a kilometre from home and even then the signal is weak or intermitant. What a waste of money,costs too much to get out of contract so will just have to wait.

100%
Share on facebook
6435 Someone from SA thinks vodafone is BIG FAIL at 28 Dec 2010 11:21:12 AM
I am unable to send MMS. Even when I am in Adelaide CBD, there is no network connectivity. Frequent call drops. I am going bald because of constant hair pulling situations now and then. Just because of the SAD connectivity, the battery life of my iPhone is shit. With a full charge it wont last for more than 9 hours - standard usage (Few songs on my way to work and few games during my 45 minute lunch break). This is truly a mess. And when I wanted to make a phone call using my other SIM, guess what PAY $75 to get the phone unlocked. **** you vodafone.

0%
Share on facebook
6430 Someone from QLD thinks vodafone is bollocks at 28 Dec 2010 11:18:40 AM
Network coverage CONTINUALLY drops out in main areas, missing calls and text messages. Locked in for another 11 months. BOLLOCKS

0%
Share on facebook
6428 Someone from WA thinks vodafone is very bad at 28 Dec 2010 11:18:23 AM
I have a vodafone wireless internet, i always get a bad signal I am in the middle of there so called coverage area. The download speed somtimes reaches the dizzing heights of 20 kbps. I know it is cheaper then telstra but what is the point if the signal is worse. Don't get me started with the customer help line. All I can say is unless you are running a buisness and you need help outside of buisness hours or on a weekend or a public holiday. And that animated voice ( what ever her name is) is just so annoying. I made at least 4 phone calls once until I go someone to tell me there was a problem with the network and that was why my internet was not working.

100%
Share on facebook
6424 Someone from NSW thinks vodafone is Craphone! at 28 Dec 2010 11:12:21 AM
Reading the comments on this site - my issues are the same. Constant drop outs, lengthy times where 'no network coverage' is displayed and over all poor service. I have needed to purchase a plug in modem with another network provider so that I can skype people when vodafone coverage is not available. I work in Pitt st Sydney and cannot even get coverage from my desk on the 11th floor (and no I don't work in a lead bunker!)I pay the maximum package for minimal service and support. Not happy