26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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2541 Someone from QLD thinks vodafone is decrepit reception & service at 27 Dec 2010 01:29:22 PM
In late 2008, I had to contact Vodaphone the very next day after taking out a new contract because I had no reception at home. Their own maps showed there should have been reception. Vodaphone took many months before they agreed they would cancel my contract without penalty to me. In the process I had to continue to pay monthly for a phone I could not use. At one stage, when the phone was switched OFF [I was on a plane] it dialled one of its own service numbers hundreds of times and then sent me a bill for hundreds of dollars! There is far more to my story and I cannot bear to re-live it all! I will however, if I can get something for the torture and mental torment Vodaphone and its Reps put me through. I have retained the full file of this stupid saga. By the way, The guy at Crazy Johns also kept hard copies of his attempts to help me- they were not at fault..Vodaphone gave WRONG information about their coverage on their maps and when we verbally checked, they lied. The saga lasted around 9 months before I finally got a Zero account BUT I STILL HAD TO PAY AROUND $50 month for the privilege of not having a phone that worked! They even had the gall to try to charge me $415 "voluntary cancellation fee". That took many phone calls and very angry temper tantrums from me before they stopped the runaround from their staff!
Incompetent idiots and a terrible system. NEVER AGAIN!@#$%^&*()!
They should never have charged me a penny! There was never any offer to reimburse me for the monthly fees I had to pay!!!

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2539 Someone from VIC thinks vodafone is big fail at 27 Dec 2010 01:29:13 PM
Very unreliable coverage which has been a big problem given my job as a doctor.
will be changing to telstra as soon as contract expires

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2538 Someone from VIC thinks vodafone is Soooo Bad!! at 27 Dec 2010 01:28:51 PM
I signed up with Vodafone and got a Iphone (which I love) and was told that the coverage covered my area (Derrimut)! What a bunch of crap! I have to stand in a certain spot to get bars and my calls are always dropping out! Purposely got the contract as partner and friends all have Vodafail and thought it would save me money, but I still have to use a landline as coverage is sooo bad!! Thank god I have WiFi, otherwise I prob, couldnt cope as I know the other times, I have tried to get onto the internet, its soooo slow!!! Now, I have to wait nearly 1 1/2 years to move on, or pay a heafty leaving fee!! CRAP!
27 Dec 2010 03:33:20 PM: You can break the contract. Tell them you are going to contact the Telecommunications ombudsmen and lodge a complaint for failing to provide the service you signed up for. Also quote them "IT IS AGAINST THE LAW TO ENTER INTO A LEGALLY BINDING CONTRACT IF YOU CAN NOT LIVE UP TO THE SERVICE DESCRIBED"

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2536 Someone from QLD thinks vodafone is Very fail at 27 Dec 2010 01:28:06 PM
I am having to change my network to Telstra as I am very extremely annoyed and cannot handle it any longer. Since signing two years ago I have been unable to use the internet on my phone (even though it is unlimited) as it takes at least 5 to 10 minutes to load, and even then it gives me an error. My phone has constant issues with it dropping out and I am sometimes not getting text messages.

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2535 Someone from QLD thinks vodafone is going to cost me my job and people their lives at 27 Dec 2010 01:28:05 PM
I'm a doctor in the northern suburbs of Brissie, I've had Vodafone for almost a year and it wasn't too bad to start out. Now calls keep falling out in my own home and there is no reception in the main emergency room. When I'm at work, people get frantic they can't reach me..and think I'm on the beach or something. I have to change, I can't find another job atm.

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2534 Someone from VIC thinks vodafone is Sigh at 27 Dec 2010 01:27:47 PM
Virtually no coverage whenever I am in Hobart. Emergency calls only.

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2531 Someone from VIC thinks vodafone is big fail at 27 Dec 2010 01:26:58 PM
I bought an iphone through 3 (now owned by vodafone) for the purpose of home phone, modbile phone and internet usage.
I live in Macloed 18km from the cbd and can't get regular signal. I have since had to buy alternate internet and a home phone plan ontop of the 24 month mobile plan that I am locked into.
My phone is continually in and out of signal. My hunch is that the I Phone is no good as I get better signal with my old crappy $96 Nokia, however 3 coverage is terrible.

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2530 Someone from QLD thinks vodafone is Massive Fail at 27 Dec 2010 01:26:48 PM
I was unable to get reception in my home in the middle of Surfers Paradise, not exactly a remote area! Everytime I needed to make a phone call I would need to walk down the street. The best choice I made was to change to optus and have had no problems since. Vote with your feet.

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2525 Someone from ACT thinks vodafone is at 27 Dec 2010 01:24:54 PM
Constant loss of signal, cannot find network, coverage away from city areas is haphazard at best, none most of the time. Data downloads are slow and fall out regularly.

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2523 Someone from TAS thinks vodafone is Mega-fail at 27 Dec 2010 01:24:17 PM
Try getting coverage in Tasmania - 2 bars max in Hobart and that is when it decided to stop switching between 3g & EDGE. Tech support for Blackberry & iPhone can't even speak & understand English. Calls dropping out CONSTANTLY and the slowest data service known to man. 3g my arse.
27 Dec 2010 06:20:50 PM: Also, why do I get nothing but silence for 25-30 seconds before a call to another mobile will connect?

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2522 Someone from QLD thinks vodafone is No signal in my street at 27 Dec 2010 01:23:13 PM
Vodafone map shows full signal strength in my street (Chapell Hill, Brisbane) but there is no signal at all. Vodafone Technicians acknowledge this and say the map is just a guide, and that sales staff don't have access to actual coverage maps. I sent my USB modem back and they cancelled my contract however each month I get a threatening notice saying I haven't returned the modem, and I owe them money. Each time I've phone them and they finally acknowledge I have sent the modem back and I owe nothing. When I asked for an apology and a letter or email acknowledging receipt of the modem and confirming my contract is dead and I don't owe them any money, they refused both requests. Great customer service!

My understanding of a contract is that both parties have obligations. Your obligation is to pay the account when its due, and theirs is to provide a service. If you're paying and they're not providing the service you signed up for, they've broken the contract - go straight to TIO.
27 Dec 2010 01:39:50 PM: well said mate it appears vodaphone are in constant breach of all their supply contracts.
27 Dec 2010 01:50:42 PM: See "decrepit reception & service" above - I told Vodaphone they had broken my contract and also asked for similar receipts & letter to no avail. Seems we have all been kept isolated until now but the game is now up for this bad deal.

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2521 Someone from WA thinks vodafone is no reception at 27 Dec 2010 01:22:51 PM
on boxing day, i went to shopping with my mates, and i lost them in rush, i just amazed to see that my phone has no coverage even in the city and in the end i reach home paying $54 for taxi, i am in contract with voda otherwise i will never be with this shit
27 Dec 2010 01:24:47 PM: Dude, I feel your pain ! Ive another year to go on my contract!
28 Dec 2010 03:39:03 PM: i just signed up in sept for my kid and she cant even get online like shes meant to and they arent emailing me the bills!! im gonna try and cancel it soon ...vodafone suck....
28 Dec 2010 09:20:36 PM: payphones only cost like 50c ..why did u get a taxi for $54 when u could have just spent 50c? ...LOL

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2520 Someone from SA thinks vodafone is Useless at 27 Dec 2010 01:22:44 PM
Ever since signing up have suffered poor 3G network coverage, with data services often completely unavailable as the handset switches between 2G and 3G signal - in the Adelaide CBD!!!
Vodafone's solution in store was to turn of 3G functionality on the handset as they were performing "network upgrades".
Have ended up getting a wireless router at home to enable me to get internet access on my iPhone, but without this would find it futile to try and do anything meaningful on vodafone's 3G network.
Put a complaint in over the website and was told I would be contacted shortly - and then after receiving a automated email with FAQ's I never received any follow up.. Got another automated email advising that since they had not heard from me they will assume my problem is solved.
Meanwhile I am having to put up with not being able to properly use my phone at work or at home due to poor signals, and even miss out on many phone calls as I am being told by people that when they call my number it will often advise unavailable, not even diverting to voicemail.
Had I know there were significant network issues - I never would have gone with Vodafone, but feel trapped now that I have a handset on contract with them.

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2515 Someone from NSW thinks vodafone is Pretty Bad at 27 Dec 2010 01:21:43 PM
I never complain, or go on customer support. I usually just wear it.
But, Vodafone has consistently unreliable and poor reception.
At least it is cheap.

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2513 Someone from VIC thinks vodafone is Massive fail! at 27 Dec 2010 01:20:22 PM
I had massive problems with voda around 5,6, and 7 years ago. People would call me and my phone appeared often appeared to be on a call, OR the "network is busy... try again later" massage would great my callers... I would have full reception bars on my phone at the time of the calls. I should point out this was NOT a hardware issue with my Nokia phone (other sims for other networks would work 100%.)

Also. Ive been with 3 (now voda) for around the past 5 years. The network used to good until around about the time iPhones came out. With the massive influx of customers joining 3 killed the network. Its as though NO extra lines were created, however there is a 5 fold increase in customers. The internet is slow, if non exist ant at times, I would be lucky to get a 3 minute call before I have to call back the person on the other end of the line. Most 10 minute conversations would require 3-4 calls to complete the conversation.

From using other networks overseas - then using the 3/voda network in a city like melbourne - in in my opinion this network is appalling, but I guess im preaching to the converted.

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2512 Someone from SA thinks vodafone is Voda - Grrr! at 27 Dec 2010 01:20:12 PM
I find I have no reception at night between 6pm and 10pm. I was informed by voda to switch over from 3G to 2G which works (go figure) - defeats the purpose of having a smart phone hey?
I also have disgustingly hit and miss internet reception, which I cant understand as I live 5kms from our city CBD.
And finally my phone battery is woeful and my phone continually switches itself off, despite the battery being charged, not sure if I can put this on voda but I do!

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2507 Someone from WA thinks vodafone is bad at 27 Dec 2010 01:19:15 PM
I live 85 klm south ofPerth, Vodafone reception is very bad at my house even though the local Vodafone shop showed me a lovely coverage map when I signed up 18 months ago on a 2 year contract that I was well covered by their network. I am not happy at all.
27 Dec 2010 01:22:24 PM: I have the same situation ! I send SMS's down from perth and there's always a delay! and sometimes SMS's aren't even sent !

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2505 Someone from WA thinks vodafone is Not Happy Jan at 27 Dec 2010 01:18:19 PM
Hi, thanks for your site, my frustration level is peaking with vodafone dissatisfaction. I am on the top cover, and still coverage is appalling. I have had little coverage at City Beach WA, and am moving to Margaret River and I get cut off every 6 minutes, thats if I can get a call through. Sms's sometimes dont get out and sometimes arrive days late?! I was also upset because I had a previous plan of $150 a month and for 6 months of that, they had changed to plan to $99 or something and did not move me down or notify me. I have signed up for the class action. And will contact the TIO. Thanks for giving me a place to vent and to validate. (ps didnt understand what 'How fail is vodafone?') regards
Cath

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2501 Someone from VIC thinks vodafone is Positively disgusting at 27 Dec 2010 01:17:55 PM
I signed up to Vodafone in early October 2010 based on very confident advice from crazy johns at Westfield Doncaster, stating that their coverage was better than Optus and the coverage map shown to me had all my areas of interest covered. To my horror on my drive to work the very next day I noticed signal drop outs as I drove south east on the Monash Freeway. I had no coverage at my place of work! After abut 6 weeks of constant painful calls and hours of listening to LARA's cheerful yet irritating rant of 'we'r flatout at the moment', Vodafone agreed to cancel my contract. I was informed that I would get a bag by mail and had to send by my phone. 5 weeks and a few more calls past I never received this bag! I am currently on holiday so was left with no option but to return my phone to the crazy johns store that I got it from.
Vodafone is honestly not fit to be a telco, I will be happy to invest some of my time in doing whatever it takes to teach them a lesson.
27 Dec 2010 01:27:07 PM: it took me 3 months to get this bag to return my broadband modem, and about 10 phone calls to the company (see above rant). Then i ended up getting 2 bags in one day. Fuckn idiots.

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2500 Someone from VIC thinks vodafone is Data Speed Equates to their Intelligence.....VERY SLOW at 27 Dec 2010 01:17:22 PM
Got told that have 3G coverage in area, but 80% of the time, it drops out, cannot go on net, download any apps......PATHETIC. Plus it took Vodafone 3 weeks to send my phone to Apple store for replacement....SLOW and got lied to about its status.....HATE IT
27 Dec 2010 01:34:18 PM: Their 3G service sucks, but for internet have you considered using Wi-Fi ?

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2499 Someone from ACT thinks vodafone is Bigger than Ben Hur at 27 Dec 2010 01:17:10 PM
Minimal service in home, little if any in shopping centres. Live on the coast where the coverage maps say I get excellent service. What a load of cr**

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2497 Someone from NSW thinks vodafone is #@$^&%###!@#$$ at 27 Dec 2010 01:16:20 PM
I have Never been with vodafone but was involved with a business where I was constantly on the phone to suppliers and workers on mobile phones, I constantly found (over a number of years) that drop outs and poor reception were a constant with people on Vodafone, I advised many many people to steer clear of them only to get "but they are such good value" I rekon they meant cheap, you get what you pay for but not always what you paid for. get rid of the mongrels.

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2492 Someone from WA thinks vodafone is tried to email this from my phone but had no reception . fubar at 27 Dec 2010 01:16:12 PM
very disappointed with the Vodafone service , i hate telstra with a passion but im looking at signing up with them , im on a pay-as-you-go with Vodafone and im not going very far.
27 Dec 2010 02:43:14 PM: suggest optus came back after 10 years, good service throughout perth, the bills and a bit weird to read but overall quite good. im just about to finish my contract in march might go for a iphone4 not sure which network az yet maybe if optus offer a good deal

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2491 Someone from WA thinks vodafone is Very bad at 27 Dec 2010 01:16:08 PM
Keep dropping calls,bad reception even worse customer service.

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2490 Someone from NSW thinks vodafone is On a scale of 1-10... FAIL at 27 Dec 2010 01:15:56 PM
Signed up at the end of November to get a Windows Phone 7 device. The phone is crap but that's a side issue. I blamed the phone for many problems at first until swapping the sim out to a new phone resolved none of the problems except battery life. Call dropouts are unbearable, data shows up as unavailable even when there's 5 bars of reception, their automated 'customer service' is a waste of time, and I can't disable voice mail which I never wanted and specifically said I was only signing up if voice mail was disabled.

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2489 Someone from VIC thinks vodafone is FAIL PLUS!! at 27 Dec 2010 01:15:49 PM
Fortunately my company was paying the bill as the coverage in Melbourne's south east doesn't even rate a "pathetic" Changed to Virgin which uses Optus and the reception is patchy but as for Vodafone...

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2487 Someone from NSW thinks vodafone is Very poor reception in Strathfield/Burwood area at 27 Dec 2010 01:15:35 PM
We still have almost 17 to 19 months left in our 4 contracts. Reception signals often is so bad that it takes hours for text messages to arrive. SMS texts once sent never leave because there is no signal. We have to step out of home to have phone signal strong enough to be able to make or receive calls. Never again, but we have no choice for next 17 months because of 24 month contracts.


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2486 Someone from QLD thinks vodafone is THE ABSOLUTE WORST THING SINCE THE BLACK PLAGUE at 27 Dec 2010 01:15:31 PM
I have been on my current Vodafone contract (the 69 Cap+insurance/iphone.16gb/3G) for over a year now. And i have had absolutely below standard reception nearly, & i am not exaggerating this at all, (i don't see the point in that) the ENTIRE (whole) time. I signed the contract in Toowong and i live one postcode over..and about 2 km away and i get VERY-LITTLE TO NO SERVICE. By this i mean..no email, no internet, no google, no apps no service bars..and above all...THE MOST RIDICULOUS LACK OF ANY REASONABLE AND/OR USEABLE CONTENT AND/OR COVERAGE in the history of mobile phones, smart, internet capable phones, or mobile contracts in Australian Mobile history. Its has been the biggest, and most expensive, not to mention frustrating waste of time and money iv'e ever had THE PRIVILEGE TO PAY FOR. I miss calls i didn't even know HAD CALLED...I even went in to politely complain, i have been given 2 new sim cards..which did nothing. I sat in polite silence and often thought just how unfair and criminal my whole situation was..everybody else could use there phones to netbank...to chat ..to buy things..and yes, to even answer a call from a friend living next door, down the road or in the next state....i couldn't even successfully check my email....and yet, i was, have been, and still am forking out 79.00+ a month for the privilege to have a nice shiny expensive brick..Oh, yeah because its so useless i ended up buying a second pre-paid on another network so...yeah, i now use that and still pay for Vodafone...Im now so angry and disappointed with this company i cant even watch an add with the Vodafone logo...Cricket etc etc
I cannot go into a store anymore and listen to the endless and equally useless excuses and denials
I was so upset and angry and thought i would always just suffer in silence...but it seems that other people out there felt the same way..im glad i found this site..maybe, if just one person reads this, they may think twice before signing that contract and ending up wasting all there time and money too....and having to deal with the "VODAFONE EXPERIANCE" OR perhaps the lack thereof.

it makes me sick every time i see the logo..despite merging with 3MOBILE AUSTRALIA AND BECOMING VHA AUSTRALIA, I AND EVIDENTLY 1000'S Australian customers, who do the right thing and pay all our bills on time are being blatantly taken massive advantage of.

~Vodafone i despise you beyond contempt..i pray for your destruction and hope that one day, i may see you torn apart limb from limb..the things i would do you..if you were a person and not a corporation (difference?) and my (useless) i-phone had a sharpened stainless steel edge on it.~
--In all seriousness though, everything above is the absolute, absolute truth...why would waste my time on holidays to write this otherwise...

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2485 Someone from QLD thinks vodafone is at 27 Dec 2010 01:15:09 PM
Recently bought a Vodafone plan with their Sony Ericsson phone included. Live at postcode 4561 Sunshine Coast but get zero reception at my home. The phone, depite not being used, has a flat battery each morning.

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2483 Someone from WA thinks vodafone is Extremely Woeful at 27 Dec 2010 01:14:03 PM
I have been with vodafone since 1997.. i always recommended it to others. Now following the past year's pathetic reception I want to get OUT of it and go elsewhere. Probably Telstra. I work in a medical practice in Canning Vale and as it is considered a'developing area' the reception is PITIFUL in spite of my having lodged complaints with Vodafone. They of course say they are 'looking into it'.
PATHETIC. and no 'FREE SATURDAY' is going to make up for this.

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2482 Someone from Somewhere else thinks vodafone is Terrible at 27 Dec 2010 01:13:53 PM
I am from India. Vodafone's network is terrible. I am just waiting for the Mobile number portability to be implemented so that I can switch to a better network and not change the number. I have experienced call drops, Zero network when relatives of mine could call from the same place using other service providers, errors in billing and the worst customer care service. I would not reccomend this service provider to anyone. Please AVOID.

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2481 Someone from VIC thinks vodafone is You get what you pay for at 27 Dec 2010 01:13:26 PM
In the telecommunications field you generally get what you pay for. Vodafone doesn't do a bad job in the major cities. Prosecuting this case for the solicitors will be difficult because of the greyness of the contracts regarding coverage and speed issues. No Telco guarantees these things. In a country as vast as Australia, i.e. 7 square million kilometres with 22 million people, coverage issues are a concern. We are not Singapore or South Korea. The issues of jurisprudence raised by this class action are numerous. The problem with many people in Australia is that they expect Rolls Royce chauffeur driven service and will are only prepared to pay for a Maxi cab. People's expectations have been raised to a ridiculous level as well. If a fifteen year old today does not have a mobile phone, internet and pay-tv they feel underprivileged. When I was that age if I had 20 cents for the phone booth I felt pretty good about myself. It is all about perspective. Conversely to this consumers do have a right to push the market forward through activism. Momentum can help move mountains, and even phone towers.

P.S. I do not work for Vodafone.

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2480 Someone from NSW thinks vodafone is Very at 27 Dec 2010 01:11:20 PM
Poor reception, bad voicemail service.

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2478 Someone from VIC thinks vodafone is Pathetic at 27 Dec 2010 01:10:45 PM
The list is quite endless: i send and get charged for messages my recipients never receive; phone calls drop out mid call; sometimes when my phone says i have full coverage - and i can make outgoing calls myself - people calling me are told that i am out of range; i have not received messages that others have sent me... and, of course, coverage is in general miserable. I am only 20 kms from the Melbourne cbd and coverage here - despite what network maps illustrate - is generally of bad quality, and regularly disappears. The only reason i don't change is due to my partner and several friends also using vodafone, so the vodafone to vodafone minutes work for us... when there is coverage.

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2477 Someone from NSW thinks vodafone is Enormously FAIL at 27 Dec 2010 01:10:26 PM
I'm onto my third i-phone because of drop outs ( now I realize) my phone just keeps dropping out. I have no reception in Canberra no reception in Wollongong bowral goulburn - continuous issues! My friends and family are used to me having to call them back 5 times for each call we make. My voicemail cones through every few hours after a call. I run a business with animals and have to send picture messages which never get delivered - I'm paying premium service $121 per month! VERY unimpressed and will never sign a contract with Vodafone again!

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2475 Someone from SA thinks vodafone is Dangerous for patients at 27 Dec 2010 01:09:57 PM
I moved house approximately 1 year ago into suburban Adelaide form the city and since the have suffered shocking reception and regular drop-outs with Vodafone. More recently the reception at the Royal Adelaide Hospital has dramatically dropped off with still no return after a recent "network upgrade" as I was told by the less than knowledgable in store staff. The main problem is I am an Orthopaedic Spinal Surgeon reliant on my mobile for on-call work. When trying to discuss a patient that need urgent Spinal surgery and coordinate what is happening at the hospital over the phone the constant drop outs are potentially disastrous. To avoid disaster I have to take everyone's phone number immediately when they call so I can call them back on my home line when the inevitable occurs, or I have to run out to the front of my house in the middle of the night to answer calls. I will be happily changing to another network in 1 month when my contract ends, and be free of Vodafail forever. Even the free radio I got at the cricket stopped working - they can't even get that right. Would be very happy to join a class action for failure to deliver service.

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2473 Someone from NSW thinks vodafone is extremely at 27 Dec 2010 01:09:22 PM
The wonderful regular 'billshock' despite using the 1512 text facility to supposedly keep track of my usage.

Used it and it told me I was approaching my download limit. No problem, I had an alternate provider, I just used them for the remaining 3 weeks.

3 weeks later, I get a text saying I was going to be charged excess usage of $200! Can't figure out why an instand text status check has to be 4-5 days in arrears? What's the use if the information is not timely? Is this deliberate?

Also the usual crap network coverage and speed, as well as the $10 extra charge per month once I came off contract... without notification or fanfare... they just helped themselves.

There are other things, but the inabilty to have an accurate idea of current usage is the big one.

R
Camperdown NSW

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2472 Someone from VIC thinks vodafone is poor at 27 Dec 2010 01:08:44 PM
Been with Voda for almost 10 years. Happy to say that the first 7 or so were great. Brilliant customer service and plenty to smile about.
Then all went pear shaped. The alliance with 3 seems to have had a negative effect. All my friends on 3 that used to complain about service I used to laugh at. Now we get the same. Problems, yes we have had a few.
Overcharging on bill 3 times in 12 months.
Terrible coverage at home and work. Call drop outs and data failings.
Spent over 3 hours at Voda store trying to resolve an issue. It wasn't. The store ended up closing.
Just to name a few...

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2470 Someone from VIC thinks vodafone is No Coverage at 27 Dec 2010 01:08:15 PM
I live in Clayton South (Westall) and everywhere in my house or my yard my reception never goes above 1bar. When i take the train to the city, same story. No coverage on 1/2 of my journey. How frustrating is that? On top is how slow is the data transfer? Downloading on vodafone? U would be crazy. Surfing? If u have 5min for every page to download. This apply to anywhere u r. In the middle of the city to outer suburb. I am tired of this, their plan r great value but the service is just crap.

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2469 Someone from NSW thinks vodafone is shocking at 27 Dec 2010 01:08:11 PM
i have had vodafone broadband since april and its the worst internet, its slow all the time, i have 8 gbs per month and struggle to use 4 gbs as the net is so slow. when i signed up for the internet i asked the lady what the coverage was like in my area & she said great well im yet to experience that

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2467 Someone from ACT thinks vodafone is Very bad at 27 Dec 2010 01:07:41 PM
Had 2 mobile data dongles. The reception was pathetic and trying to get someone to take notice was even worse. Their Customer service line is a never ending loop of IVR (interactive Voice Response) "press 1" etc. Very Very frustrating. In the end we gave up, went to a Samsung galaxy on the Optus Network and use that as the internet access for the laptop. Poor show Voda.

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2465 Someone from NSW thinks vodafone is EXTREME at 27 Dec 2010 01:07:26 PM
I have minimal to no reception in my apartment I have constant drop outs for no given reason and everything takes so long to connect - calls, internet!!! Vodafone is a total failure wish I never signed up!
27 Dec 2010 01:08:51 PM: Ok, so you should have joined a carrier with coverage at your apartment. Not that big of a deal

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2464 Someone from SA thinks vodafone is at 27 Dec 2010 01:06:34 PM
Was with optus for years with no problems. Switched to vodofone as my kids were on 3mobile so I could take advantage of the free calls. My son lives at Glenelg and we can never talk by mobile due to the poor reception. Very disappointing. Also had problems with the phone when I first signed up, the phone was returned to the shop 3 times and eventually they sent it off for repairs. Due to the fact that it was now 3 days past the date of replacement phone had to be repaired rather than replaced, even though I had taken it back 3 times previously.

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2463 Someone from NSW thinks vodafone is Network failure at 27 Dec 2010 01:05:30 PM
Network where I am is utter crap!!! Take note of the date! I am still contacting them about the same issues... network failure. HaPPy ReAdInG

Please be advised that your current coverage issue is still being investigated. We apologise for any inconvenience this has caused.

If you are now able to use your mobile service please let me know so I may notify our technicians.

I look forward to your reply.

Kind Regards

XXXX
Correspondence Team
Thank you for contacting Vodafone on 31/05/2009 10:28 AM, your query is currently being investigated. We appreciate your patience and we'll endeavour to respond to you as soon as possible
Thank you for your patience.

Vodafone apologises for the delay in responding to your enquiry within our normal time frames, and regret any inconvenience this may have caused. We understand that due to this delay, you may have utilised other avenues to resolve your query.

Please note that Vodafone are unable to assist with handset upgrade or mobile internet technical issues via email. For assistance with these queries, please call Vodafone on 1555 from your Vodafone handset or 1300 650 410 from a landline.

If you still require assistance via email, please advise us within 72 hours, and we will respond as soon as possible. Alternatively the answer to your enquiry may be found by registering and accessing the My Vodafone website.

Kind regards,

Vodafone Correspondence Team
I advise a time frame is not available as to when coverage may increase in the area.

Kind regards,

XXXXX name hidden
Correspondence Team

SOME OF THE REPLIES I HAVE HAD FROM VODAFONE.




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2462 Someone from NSW thinks vodafone is Phone & Internet are extremely poor at 27 Dec 2010 01:05:28 PM
Continued network drop outs and time outs and I apparently live in a strong 3G location..
MMS and regualr text messages being sent hours after or not at all!
When are Vodafone gonna fix there so called "upgraded network"?

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2461 Someone from QLD thinks vodafone is ultimate fail at 27 Dec 2010 01:05:25 PM
No reception/calls drop out frequently, no texts alerting to voicemail. Data coverage is dismal, not even 20% of the time do I get data coverage. Called vodafone, was on hold after speaking to a lady from a call centre initailly for 48 minutes......... needless to say I gave up and ended the call.

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2459 Someone from SA thinks vodafone is No alert to voice mails & late texts at 27 Dec 2010 01:04:09 PM
So I haven't been getting notifications that I have voice mail messages and people have been getting texts from me too late to help them. While I have discovered that Vodafone coverage is extremely limited outside major cities, this is a new disappointing surprise. I was trying to buy a house before Christmas but missed it because I wasn't getting the agent's calls. Thanks for nothing Vodafone, and charging my for the privalage!

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2458 Someone from NSW thinks vodafone is Poor Service at 27 Dec 2010 01:04:05 PM
Two years ago I signed up for a two year contract. I just wanted to check email so this was for 1 GB per month and just under $30. In recent months the reception level has just dropped badly whether I am in Sydney, Central Coast or nearby. At the same time I am getting unusually high excess usage charges that I cannot check out. I cannot get into their account page as it requires active status of a mobile I got rid off a year ago. Calling the help number just means someone on the other side of the world who either hangs up or drops out in seconds. I do not want to deal with this company again.

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2454 Someone from NSW thinks vodafone is Fail wiqth capital F at 27 Dec 2010 01:02:57 PM
sick of bad reception and recieving transaction failed isufficient funds messages that mean nothing to me.What transaction ????

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2453 Someone from ACT thinks vodafone is Epic Fail at 27 Dec 2010 01:02:24 PM
I paid for a 3G data plan via TransMobile which uses the Vodafone network. The data connection drops out frequently which makes it impossible to use without feeling frustrated all the time.
27 Dec 2010 09:20:48 PM: I can't even get reception inside my house, unless I'm outside. I live Northside, never figured there'd be a problem here!
27 Dec 2010 11:13:48 PM: I live southside, and I can't get reception in my house either. I use vodaphone, and my son uses Transact, and neither of them work.
27 Dec 2010 11:18:12 PM: I live southside, and I can't get reception in my house either. I use vodaphone, and my son uses Transact, and neither of them work.
27 Dec 2010 11:20:49 PM: I live southside, and I can't get reception in my house either. I use vodaphone, and my son uses Transact, and neither of them work.

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2452 Someone from QLD thinks vodafone is at 27 Dec 2010 01:01:45 PM
I live in country Qld, their is no reception outside the country town i live in until i reach the city 2 hours away, the constant dropouts are so frustrating will be switching over to another service

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2451 Someone from NSW thinks vodafone is very fail at 27 Dec 2010 01:01:39 PM
I live in an area where there is NO mobile reception, making my very expensive handset and plan essentially useless except for when I do go into town, even then the reception is abysmal with continuing call drop outs and very low reception necessitating wandering around town seeking a place for even just okay reception to be able to call out. The USB dongle for mobile broadband which I purchased for use when travelling is essentially useless with continuous low reception and signal drop out, requiring reconnection to the network every few minutes at best. I think Vodaphone and its associates should just release those people unhappy with their service from their contracts, unlock their phones and other devices as compensation, and let them find another carrier that will better service their needs.

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2450 Someone from WA thinks vodafone is Bad at 27 Dec 2010 01:01:30 PM
Constantly the reception I receive from Vodafone/3 joint company is quite poor. On top of this many of the text messages I send do not get to the intended person therefore am I wasting my money on something that Vodafone is unable to efficiently provide on and if so, how will they cover these costs because it becomes a joke.

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2449 Someone from NSW thinks vodafone is inconsistant at 27 Dec 2010 01:00:58 PM
Long time pre paid vodafone user. Got iphone on contract 6 months ago. Based on the Central Coast.
Now I have no reception in my office and have to go outside to make a call.
When I call people sometimes it says calling and never connects. Sometimes it connects with no voice and I have to call back (double connection fee).
I can be talking to someone with full service then it drops out, I look at signal and it is totally gone and then comes back full. (happens constantly).
People can call me and my phone never rings, I just get their voicemail.
Paid my bill and I kept on getting warning text saying it isnt paid. Called Vodafone and they said their network was having problems but they said it was paid. Now i get text messages all the time saying it is paid.
Would love to get out of the contact and just pay for the phone and go with another provider.

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2447 Someone from QLD thinks vodafone is Epic ! at 27 Dec 2010 01:00:45 PM
I have a work supplied phone on Vodafone.

The cell coverage in Martins Drive Kuluin QLD is appauling. I know who in my street uses Vodafone ... and I havent even met them ? How do I know who uses Vodafone in my street. Easy ... I just look out the window and see who is in the street trying to use their mobile. Yep .... they are the Vodafone customers.

When I complain to Vodafone that their cell coverage is crap ... I am told that its mine or the phones issue ! The remedy is turn the phone off and then on again. Hahahah. What a joke. Vodafone think they can hoodwink modern and intellegent IT users ... like we are granny's from a previous generation.

Afetr numerous complaints I was told to move away from GSM into 3G. Hahahaha. Again they think that they can hoodwink us with tech talk. 3G is NOT a cell coverage fix ... its a data transfer protocol. So I move to 3G (thanks to my gulible employer who bought the Vodafone story). Any difference in cell coverage ? Nope ... in fact is proberby worse !

Vodafone are note spending enough on infrastructure (ie Towers) and using cheap Mobile Carrier manufactuers equipement.

By the way .... i have a sencond really old mobile phone with Telstra. 5 bars signal ... in any area INSIDE the house ... all the time.

Vodafone should spend less time sponsoring corporate events and spend that money on more towers and better service.

Perhaps a trip to the courts will get their attention ?

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2446 Someone from NSW thinks vodafone is Shocking at 27 Dec 2010 01:00:28 PM
A friend recommend I move over to vodafone after my contract expired from another carrier. I did and what a disaster!! I was told that it would take 24 hours to change over and I can keep my phone number. 3 days later I was not connected I rang around 6pm and was on hold for 2 hours till 8pm and was disconnected. I tried 2 more evenings and on the 3rd day I was told they are experiencing technical problems. I was without a phone for 7 days. Finally someone told me that initially the staff did not ask me for my old carriers account number to do the transfer (so much for training!). I was connected. Now I am experiencing reception problem. My phone hardly rings and I can hardly hear the person on the other end. I cant wait to return to my original carrier.

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2445 Someone from QLD thinks vodafone is No Internet connection at 27 Dec 2010 01:00:28 PM
I Brought a usb modem from vodafone in april of this year and I was told by vodafone if I had phone reception the usb Modem would work. well the fact is the modem diddn't work and i had good reception i wanted to usb when I was on the road.and tryed to contact to sort this problem out. and they have charged me for the account for a service i can't use and now they have put a default on my credit file and have debt collectors from the phillipines chasing the money. why should I pay for a service I could not use.

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2441 Someone from VIC thinks vodafone is Terrible at 27 Dec 2010 01:00:03 PM
I'm am sick and tired along with everyone else of poor coverage for phone calls and internet downloads. Constantly having to ring people back and apologize for my calls dropping out, which is very embarrassing particularly for business calls. Downloads are continually stopping or going at about a third of the speed of friends on other networks. Quite simply - NOT GOOD ENOUGH!!!

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2440 Someone from ACT thinks vodafone is UBER at 27 Dec 2010 12:59:46 PM
My sister lives on Pitttwater road, Narrabeen (Sydney north shore), im on a MAIN thoroughfare, and I have NO RECEPTION. ZERO. I drive 15 Ks down the road, and I mass receive 8 messages from an 12 hour period. Absolute Joke, Telstra Im coming to you. I had been with Vodafail for over 10 years, and I get this as thanks???

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2436 Someone from QLD thinks vodafone is No problems at 27 Dec 2010 12:58:42 PM
I have to agree with the vast minority of Vodafone customers who do not actually have a problem.

I have been a Vodafone customer since 1996. I admit, I do not have any great expectations of Vodafone. I use my mobile as a telephone, no bells and whistles. And living within a metropolitan area, I have no issues with range. I simply expect that if I'm travelling to a remote area, I accept coverage is unlikely.

I spend less than $10 per month on my mobile, so I get what I pay for. My opinion is if you want to get all the bells and whistles and coverage in every corner of Australia, then move (and pay through the nose) to telstra.

Well, that's my 2c.

PeterB, Toowoomba Qld
27 Dec 2010 03:02:32 PM: The Problem is Peter is that they promise the world and deliver nothing! They say yes you can be connected but cannot. People are frustrated with broken promises.
27 Dec 2010 03:45:54 PM: Your lucky Peter, on Christmas Eve and Christmas Day, i couldn't make or recieve calls, or SMS. They bullshit their customers, which just isn't good enough.
27 Dec 2010 04:53:27 PM: Telstra are terrible, would use Vodaphone over them!
27 Dec 2010 06:04:07 PM: I live in Toowoomba too Peter, and you would have experienced call dropouts. You don't pay for or use any of the features that the majority of Vodafone customers are being charged for...so yes, you are in a minority
27 Dec 2010 09:45:37 PM: i live in melbourne and throughout the inner suburbs (that includes where i live) i have frequently no coverage. i've been told its the sim, handset, and i've replaced them however i am in the same boat of not being able to send SMS, make or receive calls, get delayed voicemails and i'm a small business so depending on the severity of the reception drop outs, it can really impact my reputation with my clients if i m not contacting them back promptly. its just not good enough, they need to run their business fairly as its not fair on their misled customers.
27 Dec 2010 10:03:13 PM: My expectation of Vodafone is pretty simple. That I am able to call out and receive my calls when I am paying $60 a month. Fair and simple.No Bells or whistle. Just to be able to call from my lounge room.
27 Dec 2010 11:25:11 PM: I live in south side of QLD and have no issues with my calls or text or mobile broadband at all.
28 Dec 2010 06:22:39 AM: Totally agreed with previous comment about expectations. I am paying $79(my personal/business) on one and $49(wifey) on the other. I expect service and comfortable talking with clients as well as family. Isn't that fair?
28 Dec 2010 09:38:51 AM: Isn't it fair for those of us who live in a capital city or a major city, to expect decent coverage whilst IN the city. Peter, you obviously don't use your phone as much as we do, we can understand that. But you have to understand, for those of us who rely on our mobile phones working.... this is hell.

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2435 Someone from QLD thinks vodafone is at 27 Dec 2010 12:58:17 PM
We have been with Vodafone for ten years. We have been on a business plan with five mobile plans connected. We also have a mobile data plan. For the last year nothing - absolutely nothing - has worked - and it has impacted the business. The last call to Vodafone - which took over 80minutes to answer for customer support, told us the upgrade would be finsihed by Christmas. Well, that of course has not happened. I don't know if it is the phones (but there are several different types in the plan) and/or the network, but this is the first time we have looked to churn. I have not used the data plan for over a year, because it will not work and the multiple calls to get it sorted has ended up with the laptop being blamed, but have tried other mobile data services and they work fine. The contract is up shortly and most certainly will not be renewed. Not sure if the reverse take over by 3 has resulted in this significant deterioration in services, but the exec team needs to be changed and I think that too many people were laid off from the merger/takeover which is defintily impacting the service. When the basic promise of delivering communications cannot be met, never mind the brand values are muddled and are not being demonstrated, then something is very awry! And as a long term advocate - that has influenced over 20 new connections, all of which have churned this year - I find it amazing that their data and systems do not support more responsiveness with even long term customers
28 Dec 2010 12:22:29 AM: I;m an Idependent ACN Representative,I understand how everyone are totally dissatisfied with the Vodaphone phone, internet and customer service qualities. Our ACN customer services are incredible. You can reach them less than 10 mins pratically everytime. They are fast and effiecient and never transfer your call unlike Telstra or Optus as I heard, If you want to know more about us, contact me in my email at cengiz@acnrep.com I loves to turn UNHAPPY customer to HAPPY customer.
28 Dec 2010 05:31:28 PM: lol @ the dodgy home based business above offering superior services inside poorly written sales pitch with shocking spelling and apalling grammar. Nice work trying to cash in on any opportunity that presents :)
28 Dec 2010 06:17:42 PM: LMAO!!!
28 Dec 2010 06:47:27 PM: PMSL...If you are going to bag someone's spelling (above), you should spell all the words correctly yourself!!!!!!!
28 Dec 2010 08:26:58 PM: So you're going to give them grief for missing a solitary 'p' in 'appalling'? I fail to see their sales pitch. It doesn't appear to be representing any company vying for other posters dollars. So a single missing letter is of no importance. You'd expect perfection from a business representative. Not so much from the general public.
28 Dec 2010 10:43:51 PM: No, you don't normally give one grief for missing a 'p' in appalling. But they are using that word in context of bagging someone else's poor spelling and grammar. You'd think they would double check their own post. LOL.

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2434 Someone from NSW thinks vodafone is Poor coverage with poor customer service at 27 Dec 2010 12:58:13 PM
I have made over 10 phone calls to Vodafone (after waiting an hour on hold) to complain about the ongoing drop outs only to be told to " switch ur phone off then on" on more than 5 occasions, i have had my gprs reactivated 3 times and still have the same issue.
I requested to go on a lower plan as I don't see why I should continue paying a high monthly fee when I dnt get my full service only to be told "i signed up on a 24 month contract"
The service I received was appalling! I'm stuck for over 1 year!

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2433 Someone from QLD thinks vodafone is Reception at 27 Dec 2010 12:58:08 PM
I live in Andergrove, Mackay and the reception is hopeless unless I stand outside of my house in an area 10m clear of obstructions. My partner has an Optus Phone and has 3/5 bars consistently anywhere inside and outside the house. It has been raining here for months, so to make a call I have to go outside and stand in the rain.

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2432 Someone from NSW thinks vodafone is Mega-fail at 27 Dec 2010 12:57:56 PM
I'm in Port Macquarie in NSW. Even though I have reception all through the town I can't make a single call without having to try 2 or 3 times. Then even if I do finally establish a connection the call is guaranteed to drop out if I plan on talking for more than a minute...

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2428 Someone from VIC thinks vodafone is at 27 Dec 2010 12:56:51 PM
I've just read an article on The Age website about possible class action against Voda-freakin-fone. I'm so glad this website exists!

Earlier this year I was left without ANY coverage whatsoever for almost a week. I called their bloody Indian call centre a dozen times, I emailed them via their website and to this day the issue has not been explained to me. Coverage returned after about a week but it certainly was no thanks to Vodafone's customer service (what service??).

I am locked in a contract until August 2011...I am counting down the days till I can break free and get away from this crappy carrier!
27 Dec 2010 03:20:45 PM: Someone just posted that you can get out of your contract at no charge. This is your right under consumer law since they are not providing the service they agreed to under your contract.
27 Dec 2010 03:24:57 PM: You can break the contract. Tell them you are going to contact the Telecommunications ombudsmen and lodge a complaint for failing to provide the service you signed up for. Also quote them "IT IS AGAINST THE LAW TO ENTER INTO A LEGALLY BINDING CONTRACT IF YOU CAN NOT LIVE UP TO THE SERVICE DESCRIBED"
29 Dec 2010 12:03:36 AM: http://www.adelaidenow.com.au/ipad/vodafone-contracts-null-and-void/story-fn6t2xlc-1225971869413
29 Dec 2010 07:25:17 AM: I had a problem with Vodafone, and after banging my head against a brick wall I contacted the ombudsman office. they gave me a direct number to Vodafone, I wish I'd kept it as I would have published it now, but as soon as I called that number my contract was cancelled.
29 Dec 2010 10:12:52 AM: Don't blame the indian call centre, blame Vodafone for paying them too little and not monitoring them.

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2427 Someone from NSW thinks vodafone is miserable at 27 Dec 2010 12:56:49 PM
VHA performance has been very bad in terms of holding voice calls and losing its network coverage,interestingly 3 network works well whilst Vodafone network fails.After the merger of 3 and Voda,the mindset of VHA has been they are the 2nd player in the market whilst completely ignoring customer issues. Vodafone has never been a popular brand in Oz and allowing the merger itself was a bad decision by ACCC.

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2425 Someone from NSW thinks vodafone is disgusting at 27 Dec 2010 12:56:18 PM
I still have a about 8 months left to go on contract.

I have no reception at times, text messages being sent to friends 2 days later, and being repeated sometimes up to 6 times!, voicemails arriving 1-2 days later, slow internet and the list goes on!

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2423 Someone from QLD thinks vodafone is shocking at 27 Dec 2010 12:55:51 PM
Thank heavens my contract is finished with Vodaphone, NEVER AGAIN! Mine was a 24 month Broadband 5Gig @ $39 per month.It was hardly ever up to speed, my complaints were never addressed, and frusration was my feeling everytime I turned the computer on. Now with Virgin/Optus...better , but is not always fast / good reception..still heaps better.

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2422 Someone from VIC thinks vodafone is at 27 Dec 2010 12:55:47 PM
purchased a plan from vodaphone about2 month ago. I asked them if i would get coverage at my place in western Melbourne (Melton) and Rochester Vic. They had a look on the computer at their coverage and said yes i would definalty get coverage. WELL NO I DON'T. My phone is useless at Rochester Vic. and at Melton depending where i am in the house i get F**king Nothing...!!! Not happy at all. Very disapointing that you spend so much a month on a plan and can't even use you bloody phone!!!

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2421 Someone from QLD thinks vodafone is Unreceptive at 27 Dec 2010 12:55:36 PM
I have been a satisfied Vodafone customer for several years, however since moving 2kms south I no longer have reception on my mobile at my home. So disappointing given I live on the Sunshine Coast - a major metropolitan area. Mind you, I have had fewer issues with Vodafone than people I know who are with Telstra - maybe there should be a website for them too?

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2420 Someone from NSW thinks vodafone is Really Poor - that's my usual wireless reception at 27 Dec 2010 12:55:31 PM
I have had wireless internet with Vodafone for nearly 2 years. I have never had "good" reception and I have used it in multiple places including Sydney's inner west suburbs. I was shown a wireless reception map displaying Vodafone's wireless coverage prior to signing up which covered my area. Over the last 6 months almost every occasion I have accessed the internet I have a drop out problems. I am still paying $40 a month for this plan and I can't wait till January when my plan is up and I can change providers. Terrible reception!

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2419 Someone from WA thinks vodafone is very fail at 27 Dec 2010 12:55:26 PM
im sick of shit reception and phone calls dropping out. i am on a high plan pay good amount of money for shitness. what a joke, in this day and age with our technology there shouldnt be these kind of muck ups. what a joke what a stuff up. voda fail is right and they should payout everyones contracts we are in or pay 3 months of bills because this is not good enough.

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2417 Someone from WA thinks vodafone is very fail! at 27 Dec 2010 12:55:16 PM
is it neccessary to get text msgs from them, 2, 3 4 am in morning informing me i have no credit? i realize this, and dont need to be reminded in the middle of the night and then, 20 times a day! your a bloody shit network.

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2416 Someone from WA thinks vodafone is very at 27 Dec 2010 12:55:14 PM
Constant drop out's, seriously poor 3G coverage & phones that just don't work properly, thank god I've only got 4 months left of this rip off contract

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2415 Someone from WA thinks vodafone is Pathetic at 27 Dec 2010 12:55:12 PM
I have experienced dropouts 10 times a day, delayed voicemail of 12 hours, slow internet nad people cant hear me when i talk and sometimes i cant hear them. I sometimes cant call people or my phone never rang at all... people cant call me. I tired asking them to rectify the problems and they blame the phone, they ask me to try and upgrade my phone, change sim card.... do evertything but it's never their network. they even asked me to send my phone in to have it repaired yet wouldnt give me a loan phone. first they told me it mite take two weeks and after i did the paperwork, they said it will take up to six weeks..... BASTARD!!!!!!!!!!!! I bet you their CEO Nigel Dewsbag uses Telstra network cos he knows how shitty his own network is.

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2414 Someone from QLD thinks vodafone is is a complete failure at 27 Dec 2010 12:54:58 PM
I have no reception in my house. One night I needed to ring the police and it took over 10 minutes for me to get reception..eventually I had to walk down the street to get it.!!!Not good enough Vodafail!!!

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2413 Someone from QLD thinks vodafone is No reception at 27 Dec 2010 12:54:56 PM
Big mess i am in, to make a call or receive a call i have to walk to the street corner in rain or no rain. Sick and tired of it.Battery goes flat very quickly has been fixed but still runs flat very quickly.This phone was bought from Crazy John's in Sydney feb 2010.I had to buy a telstra phone to get reception.Im 15 km north of cairns.

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2408 Someone from TAS thinks vodafone is reaping what they've sowed at 27 Dec 2010 12:52:43 PM
Poor reception in Hobart CBD and surrounding suburbs - weird black spots in main shopping centres or certain suburbs.

The worst issue for me is the 3G speed. Using the speedtest app averages 2.00Mbps down and 1.0Mbps up in Melbourne CDB - Hobart CBD averages 0.10Mbps down and 0.50Mbps up.

These are not the '3G' speeds I want to be paying $79 a month for. I'd be interested to know what other people average in Tasmania.
27 Dec 2010 02:24:31 PM: Launceston= hit and miss. in the CBD its fine, out in the northern suburbs its shit. As soon as you get up near Prospect and start heading towards the NW Coast then there is no reception for over half the trip. Dodgy and intermittent on the NW Coast. It reverts to GPRS and wont work in some areas. All in all: annoying and not worth it.
27 Dec 2010 03:46:46 PM: Half the time 3G works really, really slowly in Hobart CBD and the other half of the time it's switching between 3G and EDGE. Surely someone can make Vodafone PROVE that their network is 3G and that people can USE it?
28 Dec 2010 02:45:09 PM: I generally always use gsm/edge because 3g is just not worth it, I know i will get a signal and data speeds I can deal with but 3g, I just give up... I once called VF to complain, they did not believe me, wanted me to complete a 50 question complaint feedback form thing, could not be bothered because they made reporting of outages etc too difficult. I gave up on my wireless broadband when it would create a net connection but would not transmit, either up or down...
28 Dec 2010 08:43:14 PM: Vodafone data in Hobart is absolutely crap. I have done extensive testing all over Tasmania. Actually Devonport has been the best I can get. Northern suburbs of Hobart around Brighton, Bridgewater, Gagebrook, Old Beach are a waste of time.
Telstra is better but still nowhere near their 7.2 they advertise.
28 Dec 2010 10:47:18 PM: what would you expect in hobart im surprised you use mobiles down there i would of thought you would be putting the 6 digits on each hand to better use like playing banjoes and dynamiting catfish in the dam
29 Dec 2010 01:22:50 AM: I've been with Voda for about 3 years now, I haven't been able to get 3G on my mobile 'broadband' anywhere in Launceston, so I only use it in Melbourne where I get a 'poor' to 'good' 3G signal. I got an iPhone last year and have found I can get reception in the City and in Norwood but not in Newstead (directly between the City and Norwood!) No reception in Prospect, Hadspen, Newnham or Rocherlea apart from the occasional one bar of reception to recieve a message that can be up to three hours old. I hate the idea of going to Telstra because as far as I can see they are a major rip off. They are unwilling to match Voda's plans or caps even though they have the client base and the reception. I don't even use their home phone survice anymore. Has anyone else signed up for the 'My Say' email survey? every time they ask if I have any comments on improving their business all I badger on about is reception. I hope everyone else is doing the same.
I really hope this all makes a difference,
Tin-Tin.
29 Dec 2010 11:30:12 AM: i have been using vodafone internet connection for about a year now and for that that time i get nothing but a constant poor connection and alot of the time none at all i live in glebe nsw and you would think that i would get fantastic reception , i have talked to several vodafone people about this issue and still nothing gets done about . mark murray
31 Dec 2010 08:03:36 PM: no planed 3g in any of tassie.....
1 Jan 2011 06:54:36 PM: n
1 Jan 2011 07:01:39 PM: maybe mr mark murray could move elly-may and the cousins north to stay with him,knock back a cask of lambrusca and swap vodafone war stories,that would be entertaining enough ,you wont have to give yourself grief about the internet then.
7 Jan 2011 09:24:00 PM: "No planned 3G in any of Tassie...." So I guess that the "3G" on the screen of my phone and my ability to make video calls are figments of my imagination?

Granted, I get the odd drop out, but f*** me, I used to get those on Telstra too (not that you'll hear anybody admit to it on any online blogs). They can happen with any wireless network anywhere in the world.

I'll bet that you'll find that most people who are reporting problems are using new generation smartphones such as iPhone or any phone running the Android OS.

The reason that they will be having more problems than anybody else is because smartphones are constantly synchronising data in the background for various apps.

Say for the sake of the argument that a mobile tower has 50 channels available to carry voice calls, video calls, and data connections.

Voice calls only use one channel each, so that 1 tower can simultaneously handle 50 voice calls.

Video calls and data connections on the other hand, take up 2 channels each, therefore reducing the total number of simultaneous events that it is able to handle.

Most of the time you'll find anywhere up to 100 "keep up with the Joneses" types (most of whom just have to have an iPhone because it will be the answer to their coverage problems) crammed into an area that is covered by a single tower, all with their background data turned on so that their Facebook etc keep synching throughout the day.

Bang - there you have it - instant congestion.

So to those who think getting an iPhone 4 or similar phone is the answer to their problems, I'm sorry - but it isn't. By using one of these types of phones, you are in fact directly contributing towards your own problems.

For the record, yes I happen to be a Vodafone customer, but I am not (and have never been) an employee of Vodafone, although I will admit to having worked in the mobile telecommunications industry in the past.
21 Jan 2011 08:47:46 PM: Mornington - lucky if we get 45kdownload on wireless internet

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2403 Someone from VIC thinks vodafone is Total Failure at 27 Dec 2010 12:51:01 PM
I can't get proper reception in my home as well as surrounding 1 KM area. I live in a suburb which is very near to Melbourne CBD and still the coverage is so pathetic. I can still bear with it but the most annoying thing that happened to me last week was that I missed a call for a job interview that I had applied and when I called them back this week they said I am not in the list as they couldn't reach me and confirm my availability with me. Now this was the job I really wanted and due to horrible services by Vodafone I screwed it. Damn, I am really very angry and pissed off and still I can't change my service as I am tied with a contract with them.
27 Dec 2010 03:18:39 PM: Why don't you join the class action that was mentioned in the news today and get back compensation for losing a job because of it. And while you are at it, you should contact Vodafone customer service and get out of your contract at no charge since Vodafone has not provided the agreed service. This is your right under consumer law.
27 Dec 2010 07:33:40 PM: lol
27 Dec 2010 08:41:08 PM: and while you're at it, don't forget that it's Vodaphones fault that you're all bitter and twisted. They tricked you into signing that contract and now you're all pissed off and angry. They should be paying ALL your medical bills for the next several years since all your problems are most likely caused by STRESS, which is due to having a Vodaphone contract.

Wake up people. You bought a Vodaphone contract because it was cheaper. No one ever seems to wonder why cheap stuff is cheap until they've paid for it....
27 Dec 2010 10:06:59 PM: How can you get recompense for a job you may have not got in the first place?
28 Dec 2010 11:01:46 AM: that is why fixed landline is the best for back up never rely on wireless connection. dont fink local fink global .....n pls stop whinin like a baby n get a life ...
28 Dec 2010 05:27:21 PM: God there are some imbeciles here. I'm not talking about the OP either. He wasn't suggesting that Vodafone compensate him for a lost job. He is just bitter that he missed the opportunity to interview for the job. Secondly, just because Vodafone are cheaper than the opposition does not mean that sub standard service should be endured. Especially when they tout themselves as being the duck's nuts and offer unlimited data plans. If this is a network capacity issue as suggested by Vodafone themselves, then it is irresponsible to sign new cutomers to a data plan that promises all you can eat. The contract containes a service level agreement that Vodafone are not meeting. Of course there is cause for complaint as Vodafone customers are not receiving the service they were promised.
28 Dec 2010 05:49:41 PM: Rule # 1 You get what you pay for. All you Vodaphone users (losers?) signed up to Vodaphone because it was cheaper than Telstra and now you're all "boo hoo, the coverage and service isnt any good". Wake up. Your getting exactly the cheap unreliable service you paid for. All wanted to get an iphone NOW, but Tesltra was too expensive. Boo Hoo, enjoying the cheap cost now ???
28 Dec 2010 06:18:39 PM: telstra isnt much better, my daughter got a hiptop phone from telstra on a 24 month contract with free msn and free mms and free internet, the only thing she would be charge for was her calls. well, every month we get charge for the txt's the mms, the internet plus they chuck on an extra $200 or $600 to her bill which is only...$56 a mounth as she never use's it to make calls so i have to ring them every month to fix it and every month i get the same bullshit and im sorry we will credit your account now so dont talk to me about telstra they suck to. thank god we have only four months to go on that plan then its off to optus.
28 Dec 2010 06:39:53 PM: dont go to optus they are just as bad as vodafone
28 Dec 2010 06:48:41 PM: Vodafone, Telstra, Optus, 3 Mobile -they all have their faults! vodafone doesnt seem to be any worse than the others from from my experiences and what i've heard from friends and family.
28 Dec 2010 08:01:13 PM: seriously do you people have nothing better to do than winge on an internet site. Who the fuck would want to employ this joke of a man anyway. You people all act so tough and say that vodafone tricked you into signing contracts... you iddiots signed it so its your fault. and in my house i have no reception other than vodafone so its a diffrent situation with every phone company why cant you people understand that its not vodafones fault all these problems have explainations. If you are un happy with there service than fuck of to another carrier as you give the staff greif and abuse them - my friend is an emplyee and she has recieved death theats from dick head like you! it is her job and every time that you ring the call centre and abuse them just remember it is just their job and they are not soley responsible if you dont get reception! So Just remember guys GO GET A LIFE and LEAVE VODAFONE ALONE! if you can run a huge company without any problems then get to it!!
28 Dec 2010 09:40:01 PM: Got out of contract, ( Our business has been with vodafone since it started 12 years ago with assorted $BIG dollar business cap) after my 15 minutes with the TIO, its worth the call. Reception has gone pear shaped the last 3-4 months, Email uploads on iPhone don't happen at all, most txt's late, plus sat phone service is stuffed and vodapone have pulled out of globestar sat phone service,....... Globestar advise you to go onto the internet to find out when the sat is overhead so you can use the sat phone...... Your kidding me. The Phones a $2000 bit of junk now! The poor people @ tech support have no answer, at least they offered me a $500 credit but as I said I still want a the service not the money..... Sorry vodafone but my 12 phones are off to Telstra for GSM and Iridium for the sat Service. Remember people price is soon forgotten and quality(service) is long remembered.

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2402 Someone from NSW thinks vodafone is no reception at 27 Dec 2010 12:50:55 PM
i have no reception about 60% of the time, even in open areas, no reception.
None of my contacts can never reach me, i i recieve sms about 4 or 5 hours after it was sent.
27 Dec 2010 12:53:49 PM: Then you sir, have a faulty phone.
27 Dec 2010 03:39:36 PM: Its not a faulty phone, its a faulty network, it happens to me too on both my Nokia's.
27 Dec 2010 04:44:42 PM: I'VE BEEN A CUSTOMER OF VODAFONE FOR AS LONG AS I CAN REMEMBER,AND I AM SO PISSED OFF CAUSE EVERY TIME I SIGN UP FOR ANOTHER 24 MONTH PLAN THEY ASSURE ME THAT THE RECEPTION WILL BE MUCH BETTER WITH THE UPGRADED HAND SET BUT IT WAS ALL CRAP JUST TO KEEP ME AS A LOYAL CUSTOMER.......WELL WHERE IS THE LOYALTY ON THEIR BEHALF TO GIVE ME THE SERVICE I'M ENTITLED TOO......AND WHEN I RING 1555 FOR ANY REASON,WHICH I HAD DONE SO LAST WEEK,NOT ONLY, DID I HAVE TO WAIT FOR UP TO 30-45mins, SOME GUY FROM INDIA WHOM CAN NOT UNDERSTAND THE PROBLEM I HAVE, TELLS ME THAT HE CAN NOT RECTIFY THE PROBLEM AND THAT THE NETWORK WAS DOWM, HE WENT ON IN SAYING THAT THE PROBLEM WITH THE RECEPTION WOULD BE FIXED BY DAYS END......WHAT A LOAD OF SHIT....I WONT GO ON BUT THAT'S JUST SCRAPING THE SURFACE.....CORRECT ME IF I'M WRONG, IF YOU RECIEVE SOMETHING THAT DOSN'T WORK,SHOULD WE PAY FOR IT??????????
27 Dec 2010 05:27:35 PM: its incredibly tiresome to read caps lock writing btw...
27 Dec 2010 05:41:07 PM: Caps lock rage
27 Dec 2010 08:25:32 PM: VODAFONE IS THE CRAPIEST NETWORK I'VE EVER JOINED. RIGHT AT THE BEGGINING MY FONE KEEP DROPPING OUT & THEY ASKED ME TO FIX THE FONE NOT THE NET WORK BUT THEN I GOT THE FONE BACK & STILL THE SAME UNTIL NOW. MY SON IS AT THE CHILDCARE & WHEN THE CHILDCARE RANG ME I COULD NOT HEAR ANYTHING THEN DROPPED OUT THEN I RANG BACK IT DROPPED OUT AGAIN. IT'S VERY IMPORTANT TO HAVE A FONE TO RECEIVE MESSAGES & FONE CALL BUT THIS NET WORK IS A DISASTER. MY CONTRACT WILL BE FINISHED ON THE 14TH OF FEB 2011 SO I CANNOT WAIT TO CHANGE TO THE OPTUS OR TELSTRA BUT NEVER AGIAN THIS SCRAPPY NET WORK VODAFONE. I DO NOT RECOMMEND THEM TO ANYONE!!!!!!!!!!!
27 Dec 2010 08:31:04 PM: my fone is alway show NO NET WORK COVERAGE most of the time even when I'm just outside the building or front yard. I received my SMS after 5 hours & did not understand why my friends always text me middle of the night.
28 Dec 2010 12:16:09 AM: I;m an Idependent ACN Representative,I understand how everyone are totally dissatisfied with the Vodaphone phone, internet and customer service qualities. Our customer services are incredible. You can reach them less than 10 mins pratically everytime. They are fast and effiecient and never transfer your call unlike Telstra or Optus as I heard, If you want to know more about us, contact me in my email at cengiz@acnrep.com I loves to turn UNHAPPY customer to HAPPY customer.

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2401 Someone from VIC thinks vodafone is completely at 27 Dec 2010 12:50:00 PM
absolutely zero reception anywhere inside or outside my house. I can get some by walking up the road and standing in the middle of the roundabout. When I rang to complain the only response i could get was "We don't guarantee reception" ie Bad luck!! Just waiting for my contract to expire so I can move on.
27 Dec 2010 12:52:35 PM: So join someone who has coverage at your house? The fact you did no research isn't Vodafones problem. Optus doesn't work at my house, so I joined someone else. I didn't join Optus, then complain they had no coverage lol

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2400 Someone from NSW thinks vodafone is Less that Average at 27 Dec 2010 12:49:46 PM
I was with Vodafone for about 3 years. On PrePaid. Didn't have too many issues, apart from not being able to send or receive mms, sms arriving late or not at all, patchy reception, disconnecting calls, dreadful customer service oh, and then there were the "customer satisfaction" calls.
Needless to sat, now with Virgin and have much better service - still nowhere near as amazing as I've in the UK or Americas, but soooooooooooooooooooooooo much better than Vodafail, Oops I mean Vodafone.

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2399 Someone from QLD thinks vodafone is Not at all at 27 Dec 2010 12:49:38 PM
There's nothing wrong with Vodafone at all.

I've been a customer for years, and never had a problem with it.

The recent weather trends are probably responsible for any network problems.

I have family members on Optus, Telstra and 3 Mobile, all three of these companies have been having the same troubles.

Anybody who tries to sue Vodafone completely deserves to waste any and all time they put into this fruitless endeavour.
27 Dec 2010 12:50:50 PM: Haha - funny!
27 Dec 2010 12:52:10 PM: Yeah sure!! And how long have you been in the employ of Vodaphone?
27 Dec 2010 12:53:29 PM: Good for you you must live next door to a tower
27 Dec 2010 12:53:39 PM: It's so obvious you're a VodaFone employee. Besides, your comment is just one "positive" in sea of negatives, so it doesn't count. At all.
27 Dec 2010 12:53:48 PM: I knew there had to be one out of 400,000 customers happy!!! Quick, note this time and date....
27 Dec 2010 12:55:12 PM: Not employed by Vodafone, just a customer like everyone else... I live in a semi-rural area and I've yet to have a problem with any reception (Actually, yesterday for about an hour, I was stuck with one bar of reception)

I'm just saying, that you guys need to just get over it... I'm quite happy with the service, and just thought I'd come check out what everyones complainign about (Linked from MSN Today to the site)
27 Dec 2010 12:56:22 PM: When you say "customer", don't you mean "staff member"??
27 Dec 2010 12:57:58 PM: Come to my place and tell me there's no problem with Vodafone 'at all'. Silly goat.
27 Dec 2010 01:01:34 PM: I guess I must just live in a decently covered area... Although it's hardly like I'm living in the middle of the CBD anywhere, I live just South of Gladstone in Queensland, and I've always had more trouble with Telstra than any other company... I'll just wait a few weeks and see if I have any troubles... Will post back if anything happens.
27 Dec 2010 01:11:48 PM: Hi 'customer'
I have a business that relies on mobiles for communication. Given that these work less than 40 percent of the time, while I seemingly have close to %100 coverage with Telstra. I am sure, that if you were a customer receiving this sort of service, with little or no response from customer care or support, you might find it hard to 'get over it'.
Every call my business misses from a new client costs me approximately $50 at a minimum (that is a conservative minimum).
Would you be happy to just 'get over' a potential loss of clientelle of approx $200 per day?
I think not...

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2397 Someone from QLD thinks vodafone is crudtastic at 27 Dec 2010 12:49:31 PM
I had to go to Rockhampton for work in late November and got one bar of phone coverage maximum and NEVER any 3Gg service. A couple of months ago I had issues in Brisbane where my texts would fail sending on my end, but get sent five times to the recipient. Because I thought they'd failed I'd try over and over again and they'd get up to thirty texts. Lately 3G times out constantly everywhere I go in Brisbane, and I drive for a living so that's pretty much everywhere.

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2396 Someone from NSW thinks vodafone is Less that Average at 27 Dec 2010 12:49:05 PM
I was with Vodafone for about 3 years. On PrePaid. Didn't have too many issues, apart from not being able to send or receive mms, sms arriving late or not at all, patchy reception, disconnecting calls, dreadful customer service oh, and then there were the "customer satisfaction" calls.
Needless to sat, now with Virgin and have much better service - still nowhere near as amazing as I've in the UK or Americas, but soooooooooooooooooooooooo much better than Vodafail, Oops I mean Vodafone.

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2393 Someone from QLD thinks vodafone is very at 27 Dec 2010 12:48:41 PM
Have no phone network inside our house and have to go out on back deck to use phone. As for the internet there is one spot in the lounge room to use it if it isn't too overcast or we have to take the computer out on the back deck. Have called Vodafone many times. Was told once we were apparently told when we signed up that they couldn't guarantee service inside our house. WTF? Why would we sign up if we couldn't use our phones or internet inside the house? Every other time they have failed to get back to us after apparently doing a coverage check.
Vodafone I hope you go down!!!!!

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2392 Someone from NSW thinks vodafone is Less that Average at 27 Dec 2010 12:48:28 PM
I was with Vodafone for about 3 years. On PrePaid. Didn't have too many issues, apart from not being able to send or receive mms, sms arriving late or not at all, patchy reception, disconnecting calls, dreadful customer service oh, and then there were the "customer satisfaction" calls.
Needless to sat, now with Virgin and have much better service - still nowhere near as amazing as I've in the UK or Americas, but soooooooooooooooooooooooo much better than Vodafail, Oops I mean Vodafone.

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2391 Someone from VIC thinks vodafone is Awful at 27 Dec 2010 12:48:26 PM
Both my sister & I got new phones with Voda in Aug 2010. We both live in Ballart (postcode 3350) and was assured we had full coverage. What an outright lie that was. A 15 min phone call to each other requires 4 phone calls due to drop outs. I can't talk on my phone inside my house - no coverage. I can't talk/receive calls in my office - no coverage. I have never had more than 3 bars of signal strength. Most calls go direct to voicemail - but the message to advise I even have a message can take hours! I don't even bother using USB internet anymore - incredibly slow, and most times won't even connect. Both my sister and I have exactly the same problems. I've been a customer for 4 years now - its time to just give up thinking it will improve and move on.
28 Dec 2010 12:20:13 AM: I;m an Idependent ACN Representative,I understand how everyone are totally dissatisfied with the Vodaphone phone, internet and customer service qualities. Our ACN customer services are incredible. You can reach them less than 10 mins pratically everytime. They are fast and effiecient and never transfer your call unlike Telstra or Optus as I heard, If you want to know more about us, contact me in my email at cengiz@acnrep.com I loves to turn UNHAPPY customer to HAPPY customer.
28 Dec 2010 05:28:30 AM: Please stop spamming this forum with advertising, I loves to turn spamming to not spam

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2390 Someone from NSW thinks vodafone is Worst telco around!! at 27 Dec 2010 12:48:24 PM
What mess am I in??? Let's see...
- I lose reception in highly populated areas like the city
- Phone internet is too slow for emails
- 3G has been down for god knows how long, I understand there needs to be upgrades but how about a public service announcement letting everyone know to switch back to 2G and how to do it
- Answering back to my 20 emails of concern
- Absolutely no reception when your at a festival so its hard to ever find anyone

The worst part is that I have 12 months left of my contract and have no way of getting out of it without being out of pocket!!!!!! No way will I be renewing!!!!!

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2387 Someone from WA thinks vodafone is the ultimate rip off at 27 Dec 2010 12:46:36 PM
In a few months I'll be free from the dreadful 2 year contract of $79 plan + $10 (for mobile phone). I couldn't care less about the $10 for the mobile phone but paying $79 per month for an inconsistent network coverage and constant drop out calls almost every single time I make a phone call (within 5 minutes) is out of the question. Called them twice/trice this year. The coverage was so bad that I had to stop my contact for 3 months and I have to pay $11 per month for each month I stop my contact for (which is stupid). I asked for a break from my contact which they say that they will contact me back within a week if the service isn't any better. They didn't call me back and I am still paying $79 for a useless piece of crap coverage. Looking forward to the day i can burn my contract to pieces and switch to a more reliable provider. LONG LIVE VODAFAIL!!

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2385 Someone from VIC thinks vodafone is MMMM at 27 Dec 2010 12:46:15 PM
To add to this debate, Im not defending VF or any of the other Telco's of Aus. But if we want better coverage... We must allow them to put up mobile transmitters. To often I read about people not wanting new mobile phone towers / transmitters in their area due to possible radiation exposure!!! If you want the coverage BUILD IT AND THE SIGNAL WILL COME.
28 Dec 2010 08:57:22 AM: ^^ This ^^

NIMBY's need to STFU. Higher up there is an example of an Emergency Services Worker being screwed over by lack of reception. Whilst I'm not one to wish ill on others if ill were to happen let it happen to a Nimby
29 Dec 2010 08:32:24 PM: It doesn't matter if VF can't put transmitters up. If they can't, fine: then they can't go and pretend they can offer great coverage to everyone who walks in a store.
29 Dec 2010 08:57:31 PM: Easy answer to that question- DON"T SELL PEOPLE THE PHONES IF U DONT HAVE THE TRANSMITTERS!!!its not rocket science
30 Dec 2010 05:30:17 PM: Caps lock button does turn off if pressed; it's not rocket science.
2 Jan 2011 02:07:25 AM: Sorry but this doesn't help. I live two houses away from one!!! Still i get no phone calls coming thru!!!

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2383 Someone from NSW thinks vodafone is bad at 27 Dec 2010 12:45:09 PM
Unable to connect or most calls drop out after 30 seconds.... basically vodafone only has limited covergae around the Cronulla
... dont want to get started on their 3g coverage

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2382 Someone from SA thinks vodafone is Poor Reception at 27 Dec 2010 12:44:54 PM
Been with Vodafone now for coming on six years and as a whole relatively happy compared with some of the others out there. But seriously how can I sit in my own home in the middle of the CBD in Adelaide and not get any signal what so ever. Very poor form. I've also decided to turn the 3G function on my phone off all together as it was just so unreliable in South Australia.

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2381 Someone from NSW thinks vodafone is my unstable phone at 27 Dec 2010 12:44:45 PM
Hi,

In the middle of trying to organise a move; and, the phone either has no reception or just drops the call. This is extremely frustrating.

Just to make it all funnier, Vodafone sent a survey asking about whether I was happy with the service. Needless to say, I would never refer anyone to them.

Have not tried customer care due to ready about the hours on hold. None of this is fair to any of us; and the amount of time wasted is outrageous..

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2380 Someone from SA thinks vodafone is Intermittent at 27 Dec 2010 12:44:41 PM
After changing to VF from Optus for a huge number of years after moving to SA> I have had nothing but continued drop outs, frozen screens on PC and Iphone as has my daughter or nothing coming through or if it does some days later. Sometimes phone calls going straight to voicemail and I miss them.
I thought it was the Iphone but so relieved to hear its VFs network.
Where can I join this class action....as I have had no satisfaction regarding upgrades or changing to different plans on VF. Not very helpful.....

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2379 Someone from SA thinks vodafone is Customer service at 27 Dec 2010 12:44:23 PM
Customer Service in the use of their automated processing of Customer calls is tedious and time consuming and at times frustrating. Button after button to be pressed and then you end up with some one from India or else where. Due all fairness i must say that io am satisfied with the Mobile Internet for my PC. In contrast to others I know who often had drop out issues with others such as Optus. o I opted for Vodafone and all is ok with my internet reception.
I think most complaints are referred to Mobile Phone usage. I don't use any of the Big Providers. I use a small player where I get great service and good value. perhaps it's time for amny of you Guys to simply just move on to other smaller players and get your justice that way. Then the bigger players will be forced to lift thir Game.
Let's be fair here. Optus and Telstra are also much to be desired hence even more of a reason to look for alternatives on the Net.

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2378 Someone from ACT thinks vodafone is Extreme Fail at 27 Dec 2010 12:44:14 PM
Reception is terrible most places I go, including the CBD which you would think would have excellent reception. Text messages are usually delayed sometimes taking over 24 hours to make it to their destination. Text messages usually pile up on the network and come in a bulk package, and MMS is not even worth bothering with, they don't show up most of the time. Phonecalls usually cut out after only a few minutes with a network error. Oh and the data service may as well not even exist, my phone connects to Vodafail internet but rarely downloads any data at all.

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2377 Someone from QLD thinks vodafone is Shit House at 27 Dec 2010 12:43:34 PM
How can I be heard like thousand of other unhappy customers using Vodafone service. I'm very desatisfied with their internet service and reception is awful, I'm in Queensland and I have an Iphone. I have to always hook up to my internet at home to check my messages on my IPhone. It shouldn't resolve to this, the coverage and speed should be a hell of a lot better. I will be looking at switching to another carrier when my contract is finished. I have been with Vodafone for 9 years, unless they get their act together, they will loose thousands of customers. Who care if they bought out 3. Give us all what you promised.
27 Dec 2010 01:03:19 PM: I think your problem might be the fact that you're using an iPhone...

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2372 Someone from NSW thinks vodafone is very frequently at 27 Dec 2010 12:42:43 PM
I've been using VODAFONE for 3 months and not a day goes by when I don't get internet dropout. This happens even when I'm at the same location. One minute I'd have reception the next minute I would drop out. I'm on a 24 months contract but only 3 months in I'm really considering opting out, I just can't afford the exit fee though. This sucks, VODAFONE sucks.

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2371 Someone from NSW thinks vodafone is Vodafone is the worst company at 27 Dec 2010 12:42:28 PM
I have 4 mobiles with Vodafone, and boy was that the biggest mistake I made. For the last 4 months I have never had so many problems with a phone company. I do not get reception where I live, I was even in Sydney CBD one day and got no reception at all. I have experienced days where all our phones have no reception for a day, then there are the times my messages don't come through until about 3am and then they all come. My partner and I have rang vodafone about this numerous times, the last 2 times I have been advised it would be looked into and that they will get back to us within 72 hours, they never do. Then when you don't pay the bill because of the crap service they just cut you off and wont connect you until you pay it. I have requested that I be let out of the contract with them due to the service (or lack thereof) and I am still waiting to hear from them, what a joke. I absolutely HATE vodafone and will never ever deal with them again. They promise the worth and deliver crap. Please tell everyone about vodafone and how bad they are, because they will loose business and hopefully take what we are saying seriously.