26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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21203 Someone from WA thinks vodafone is Be carefull recharging useing the phone app on pre paid with credit cards. at 26 Mar 2012 07:15:22 PM
Today i sent 2 requests to recharge my pre paid mobile account via my phone useing my CC Card ($100). The money had been taken out twice but still no credit...They gave me $10 credit so i could call my bank to confirm and yes my bank had confirmed it then i got got disconnected as the $10 had run out. Vodafone said i had to fax through the details and i will get the money back in 6 to 11 working days and no compensation in anyway. I just had to suck it up.
Even though ive wasted a few hours on the phone with them and not been able to make any more calls all day because i didnt want to give them any more of my money. Not a happy.

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21198 Someone from WA thinks vodafone is Facebook charges but do have Facebook account at 26 Mar 2012 09:51:17 AM
I have been with vodafone for over there months and continue to receive Facebook charges on daily basis even though I don't have account. Bills are now getting charged on different days and at higher rates which is impossible. Vodafone simply cannot explain. Useless wish I used another provider.

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21196 Someone from NSW thinks vodafone is Total at 24 Mar 2012 11:45:56 PM
For the past 5-6 weeks my service has been SHOCKING, I'm up now (12.39 in the morning) because I can't use the net during the day it just keeps being incredibly slow or non existant and I've taken to walking up the street to use a neighbours phone or get a reasonable (though not without occassional disconnets) on my mobile.

I phoned customer service about 3 weeks ago and they said I could either terminate my contract and return my phone or I could have 3 months free. Having been with vodafone for 2.75 years and knowing that most other telcos wifi in this region is pretty bad or non existant I took the 3 months because they said the problem was because they were upgrading and that must be what was causing the issues, so once the upgrades are finished my service should be better, though I'd just be happy if it was back to the service I had prior to the current problems.
Today I checked my bill to see if they had kept their word, and guess what, they've billed me! Insult to injury, I'm up until 3am some days trying to get stuff done on the net, because of your lousy upgrade issues and you don't keep your promises that were made to keep a customer, well done vodafone.

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21193 Someone from QLD thinks vodafone is going to reap what they sowed at 24 Mar 2012 09:24:32 AM
I no longer have a problem with Vodafail.

I gave them the flick 3 days ago to go with another company after 17 YEARS!

17 years with mostly good reception & a reasonable deal. However from about a year ago nothing but aggravation.

Actually I tried to switch to Telstra at their ultra state of the art (?) new local store after being politely attended to by a nice attentive young lady on my initial visit. However on the follow up to sign up for the negotiated package deal, I was informed it was her day off & none of the disinterested bunch of retards could find my already negotiated deal & were not interested enough to give me any kind of help because they had more important things to do like squeezing their pimples & setting up the new 4G giant size plastic icon.

Gave the situation a little thought & went over to the Optus shop where I was treated as if I was a long lost member of the family. So based on nothing more than being treated like an actual person instead of a statistic I ended up with a far better deal on 2 phone deals & a broadband line account.

So far in 3 days I have had every inquiry & set up problem answered satisfactorily & (almost) immediately. I have read the online forums & there are pros & cons with all the telcos but as far as I'm concerned the most important thing is to be able to communicate with someone if there is a problem & I'm getting that now.

So bye bye LARA, bye bye totally no reception most of the day, bye bye hanging in a phone queue for 3 hours until Mumbai answers with total denial of anything I want to happen. Bye bye after 17 years of being a customer who always paid on time!

If anybody from Voadafail gets to read this -- kiss my ar-e! Bye Bye!

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21192 Someone from VIC thinks vodafone is Very bad at 23 Mar 2012 10:31:51 PM
I was switching to vodaphone from three mobile. As I have a locked phone, I asked the agent (from offshore) if they can check first if they can unlock my phone as I got it from ebay. Agent said, "Sorry, you are not a vodaphone customer yet, call back when you are." I should have packed my bags then.

Took a week before they moved my account, and as expected, the vodaphone sim will not work on a 3 mobile.

Gave them a call, and for a week, they said, just wait, the vodaphone sim will eventually work. Of course it didn't.

They sent me a refurbished nokia x6 after another week, which would turn off at the slightest nudge.

Complaining again, an agent promised to credit me $$$ to buy a nokia x6, but as they are offshore, didn't know Vodaphone has pulled out the model in Melbourne (it took hours to get this concept through).

Good thing I wasnt able to buy as a week later, no money has been credited to my account yet. I called back and THEN they clarify, it will be used to offset my monthly bills, and not transferred to my bank account. (how could you then by a phone with it, then?)

Bargaining ensued. They offered to replace the phone with something like a Nokia 3210 (just those old old models), then switched tactics to a Galaxy... but only just remembered at the end of the conversation that they are putting me on a 2 year contract, offered a refurbished Blackberry but would not have a battery, or anything else for that matter.

Finally, they promised to send me a new smart phone... fingers crossed, they're not pulling my leg anymore.

26 Mar 2012 09:56:58 AM: you could've just gone to three.com.au/unlocking and unlock your phone from there

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21179 Someone from NSW thinks vodafone is discusted. at 22 Mar 2012 01:28:36 PM

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21173 Someone from NSW thinks vodafone is Extremely at 21 Mar 2012 04:41:07 PM
I just had a call from a call centre in India asking, with attitude, about a non-payment of a bill. I advised him that it was paid...and lo and behold, he found it. I then asked him what the problem was with the website when I tried to pay. Apparently, he didn't have that information on him.

As a customer of somewhere between 15 and 20 years, I requested a phone call from someone in Australia to explain why I'm receiving harassing phone calls from India when my account has always been paid.

An hour later, I received another call from India advising me that there is not a single Vodafone employee based in Australia. Can this be really true?
21 Mar 2012 06:58:13 PM: No it is not true.

There is a team located in Tasmania.

Vodafail.com Moderation Team
22 Mar 2012 08:24:49 AM: why does it bother you if the people contacting you are from india or australia?
22 Mar 2012 03:04:20 PM: i would like to improve the australia economy not some other country.

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21161 Someone from VIC thinks vodafone is Billing at 20 Mar 2012 11:20:33 AM
In Oct 2011 Vfone advised me to move to a new 135 plan for 3 Phones and 3 data devices. Vfone found a problem with 3000 missing tech fund on my current account. They billed me 2000+ for nov/dec when they finaly sorted out their accounts issue. I told them I was NOT paying this amount as I should be on 135+gst. Many emails and phone calls now I cannot contact the Australian person as they do not return calls or emails. I ended up with Indian call centre HOPELESS ! They tell me that I am on 135 plan for 3 phones + 90 plan for data that I never agreed to. I have their email stating the plan inclusions at 135. I am now left with overdue of 440 these guys must have the accounting system from the stone age.

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21141 Someone from NSW thinks vodafone is Disgusting!!!!!!!! at 16 Mar 2012 03:46:01 PM
I recently (and successfully) cancelled my mobile broadband contract due to issues after approaching the TIO. Phone contract ends soon and I really don't care about paying more, I just want to get as far away from Vodafone as possible after years of issues.

2009: No issues yet, but then again only had a basic cap and no broadband

2010: Ordered iPhone, was lied to by Customer Service about delivery dates - got different answers over the 7 times I called over the space of 4 weeks. Received my phone and activated SIM but it only actually activated a day later on Vodafone's system.

2011: Got broadband, speed at 1kbps for weeks. Customer Service completely unhelpful, ended up resolving after 3 weeks without their intervention. Multiple issues involving incorrect billing and usage details. myVodafone constantly delaying updating of usage details by up to 12 days. Received a bill one month for almost $4,000 (normal bill is $103 for broadband and phone), but no usage shown outside caps. Apparently a system problem. Received several updates - amount changed to over $4,000, then $13,000 then negative $11,000. After 1 month of trying to deal with Customer Service, submitted to TIO and resolved within a few days.

2012: Cap for mobile broadband showed as incorrect on my account for several weeks - Customer Service couldn't figure out what problem was, took a month to fix. Continuing issues with usage details being incorrect. Broadband and phone signal at home became non-existent. Dealt with several Customer Service reps, all of whom said there didn't appear to be an issue with the network. One blamed me for using the network during peak hours, but couldn't answer when I asked if 3am is a peak hour. Was offered 3 months with a discount but only if I waived my consumer rights and accepted the bad service without question - no guarantee that service would improve. Submitted to TIO and resolved quickly - they also admitted there are major issues in my area, so I was either lied to by the others or their system is inadequate.

Not worth the stress or the cost, looking forward to being free!!!!
18 Mar 2012 03:21:52 PM: Here is one from the VodaNoPone No Community Website
Incorrect Billing.
....19 minutes ago 18.3.2012

Hi, i have a $69 infintate plan with a 2Gig Data limit. Now i have recived 2 bills at over $500 and one of them is for Premium Messages which i did not send and i have premium messages barred from my phone the other bill has $500 in data that was used when i use my WIFI at home most of the time. I have rang vodafone and they tell me they can not refund the premuim messages which i did not send they say it came from my number but i dont ever use premium messages, they say that i have to ring the companies that the messages are from and i asked what companies and there was like 10 different compaines so i said why the hell do i have to pay this when i didnt make the messages and they were like well we cant refund that money only the compaines who the messages were to can, and the data charges i got were rediculous because i use wifi when i am at home and hardly use my data when not at home. i am sick of talking to an overseas call center as they are rude and not helpful at all. i refuse to pay the $1200 or what ever it is for these bills. I want this amount cleared and my call barring lifted other wise i will cancell my contract with Vodafone and not pay the cancellation fee and i will go with telstra. So if you can please help it would be greatly appriciated.

Kind Regards

Wayne .(Surname removed by Poster.)
19 Mar 2012 02:50:05 PM: Put your mobile number into a webpage (even as a contact info) and then the scammers have your number and your mobile can & will go off like a rattle gun. Happened to me, even though premium messaging was disabled, TIO is the ONLY answer. Alas they need to get rid of premium messages all together now as the ONLY solution!
20 Mar 2012 08:37:19 PM: I am having the same issue with the wifi.. AND i have just had my my phone barred too.. I can't help but would be interested to know how you got on with your issue.. I will be doing the same thing tomorrow.

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21137 Someone from QLD thinks vodafone is Billing issue at 16 Mar 2012 11:50:31 AM
I have set up 2 mobile phone plans with Vodafone on plan and has been going quiet well for over a year. MObile phone was setup using direct debit and going well for over a year. Untill it reached Oct 2011 my monthly bill started to day im outstanding payment, I call vodafone up and they said I have not paid but will be picked up next month. Few months have gone by March 2012 now I have an outstatnding bill to vodafone for over $300. I went to my online bank to check if money was taken out and surely it has been without a hitch for each month. So not only I have paid they are saying I am also outstanding at the same time? I finally got ahold of someone Australia the ecare correspondance team and for them to START investigating they request my whole bank statement.

Now due to privacy issues I went to my online bank and only gave them cut and paste days and dates and bank tracking number and withdrawal amount of the vodafone payment. She said that was not enough and still require my whole bank statement for them to start investigating. I am not after a home loan and I feel violated that they have to have my whole bankstatement they can see my savings, spending habits, income, payments and transaction that is NOT related to them. This has kept me up for few months straight now concerning me and that this level of detail was not acceptable. I have since then lodged a formal complaint to the Australian privacy comissioner. After they have checked my bankstatement the vodafone correspondence team said we have waived the overdue payments without giving a reason why it happened.

I feel violated and now insecure and have no confidence in Vodafones billing system.
17 Mar 2012 12:08:24 PM: The only items they require is the actual items directly related to them...they have no right or authority to have the whole statement...
17 Mar 2012 04:49:52 PM: They need to see that it is a whole document. black out any details not relating to the payment and then provide them the whole (but blacked out) document

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21106 Someone from QLD thinks vodafone is EMOTIONALLY .MORALLY AND LEGALLY SICK at 13 Mar 2012 11:43:19 AM

Vodafone Starts To Rebuild Its Brand
by: SIMON CANNING From: The Australian March 12, 2012 12:00AM

"I have sat in enough focus groups and there is a huge amount warmth and love for the Vodafone brand"

JUST a week after handing its $45 million advertising account to Ogilvy & Mather, Vodafone's general manager of brand and communications, Jana Kotatko, has given an optimistic assessment of the brand while admitting it still faces challenges.

"I have sat in enough focus groups and there is a huge amount of warmth and love for the Vodafone brand," she said.

"We need to focus on our customers and focus on rewarding them for their loyalty and be explicit about thanking them for staying with us even if they may not have had a great experience and communicating with them and reinforcing why they should continue to be with us. It's a huge focus for us."
Obviously you dickhead, Jana, General Manager of VodaNofone, you are completely Deluded with your own Delusions,'WARMTH AND LOVE'!!! ,JANA?
Have you been taking stimulants again Jana?

Did you get some of that $45 Million Dollars on Bullshit, Huff and Puff,Spin Doctor Crap and sniff it up your nose?

You better buy off some better focus groups,Jana,these ones are too stoned to know the difference between La La Land and REALITY

Here is some reality JANA!
Dont thieve,Don't bullshit,and buld something that is real,like,
13 Mar 2012 11:56:26 AM: why wasn't i called in for the focus group? i have quite a few things I'd like to get off my chest.
13 Mar 2012 01:00:55 PM:

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21105 Someone from VIC thinks vodafone is Suck! at 12 Mar 2012 10:21:43 PM
I have 2 phones, my work phone HTC Desire HD and my personal iPhone 4(with Optus)
Well i have been trying to get 3g working at a decent speed and Voda just SUCKS!! i am lucky to get over 10kb/sec where with my iphone tethered to optus i can get 170kb/sec +
I just moved to Melbourne(from Sydney) to open a new branch and dont have ADSL yet installed into my place.
I even went out and purchased a Vodaphone 3G USB modem but i get the same speeds. VODA YOU SUCK AND NEED TO CHANGE YOUR NETWORK, im surprised there isn't a full out class action/war against you.
Oi and btw your website says that your support is 24x7 and there is no wait times, i called and it says to call back at 7AM(no wonder there is no wait times :|). How can a business that offers 24x7 service only support it some hours? seriously!
I will defiantly be getting my boss onto our account manager in the morning and hitting them up!
if anyone is wondering as well my postcode is 3037 in VIC

PS voda you suck :)

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21102 Someone from Somewhere else thinks vodafone is ORGANISED CRIME ALL OVER THE WORLD at 12 Mar 2012 04:20:55 PM

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21094 Someone from QLD thinks vodafone is AN ORGANISED CRIMINAL ORGANISASTION at 11 Mar 2012 12:08:52 PM
Exit fees

...an hour ago 11.50am 11.03.2012 - last edited 5 minutes ago by Allan (VODAFONE COMMUNITY MODERATOR)12.55pm 11.03.2012



i am not happy with my current acoount i was told by three that if i transfer to vodafone there would be no exit fee for early transfee now i see that they are trying to charge me what goes on the same company and new 2yr contact i am disapointed in this and if i am charge i will contact the t.c.o. and make sure all my accounts are canceled i have sent emails to 3 as well. a very unhappy customer



[post moved and retitled]

22 Mar 2012 12:14:07 PM: obviously it is an error if you are avalaible for a free early upgrade with 3 it is the same with voda. its an error

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21093 Someone from QLD thinks vodafone is ZZZZZZZZZZZZZZZZ!!! at 11 Mar 2012 11:53:20 AM

Dear Caitlin,(Vodafone Community Staff)
Do you have a drug problem?
Do you know the difference between yesterday and today?
There is obviously no PROACTIVE part in this Vodafone Community to solve Vodafone, Gross,Mass,Unethical Behaviours.
There is no REACTIVE Response.
You paint a picture of CRAP!

You remind me of a little social butterfly,with (oh! so happy responses) going from post to post,well after the fact,it is dusted off or dead!
Go and get a real calling or job that suits your (oh! so happy) words.

cant register myvodafone.....yesterday 10.03.2012

I'm unable to register a my vodafone account. I have just switched from 3, I haven't tried from a PC yet. I get issued with a temp password on occasion but then it sends me back to step 1. Most times the Page won't open to register at all. Is the facility still dwn? Can u check it out for me. Cheers ....Message 1 of 3 (56 Views)
....Reply ..............<NAME REMOVED BY POSTER> New Member

Posts: 2
Registered: yesterday
0 ..Re: cant register myvodafone. 10.03.2012 ....yesterday

All good, I used my temp pword recd via txt and sumhow it worked in the actual login screen, it then prompted to change that pword. So im in. cyaz. ....Message 2 of 3 (22 Views)

Reply .............. Caitlin (VODAFONE COMMUNITY STAFF)
Help and Support
0 ..Re: cant register myvodafone.....an hour ago 11.03.2012 1130am


It's great to hear you've logged into your My Vodafone account Let me know if you have any further enquiries as I'd be happy to assist.

Help and Support
"Every artist was first an amateur"

11 Mar 2012 04:45:50 PM: what is the problem with this?
12 Mar 2012 10:29:33 AM: Yes, you are a Vodafone Employee.You pop in and pop out,with nothing, as usual.
You must have been trained at the Rhodes Vodafone Store.
Classic Vodafone Training Statement,after total failure,
What's your problem".
You are blind like caitlin who answers a day later to no one because they are not there.
By the way,What time does the shop open?
12 Mar 2012 08:15:25 PM: 1st commenter here,
they guy had a problem, solved it himself.
It is not meant to be an online chat with instant responses, it is intended to be a forum where posts are answered after the fact.
And she is in customer service, why are you suprised that she has an upbeat attitude?
13 Mar 2012 11:17:00 AM: Yes, of Course Vodafone employee!
After the fact, in your VodaNofone world of nothing, can mean three weeks later.
On your website the customers complaints are DELETED very fast I see.
A Vodanofone No-Customer service officer servicing no-one!
That makes sense to you only, why she would have an upbeat attitude servicing NO-ONE.
The rest of Long Suffering VodaNoFone Customers would call it DEADBEAT!
18 Mar 2012 03:43:24 PM:

'Your friend or family member who is willing to take over the service will need to visit a store with their ID to have their account set up and your services transferred to them.'

cancelling contract. ....yesterday 17th march 2012


I have a problem of cancelling phone contract. I got a $59+10 phone plan in Nov 2011 but I want to cancel it because I will go back my country in May 2012. Moreover I want to get the phone so what can I do and how much should I pay?
....Message 1 of 2 (61 Views)
....Reply .............. Caitlin
Help and Support

Posts: 1,409
Registered: 09-08-2011
0 ..Re: cancelling contract.Options
....2 minutes ago 18th march 2012

yukey119 wrote:

I have a problem of cancelling phone contract. I got a $59+10 phone plan in Nov 2011 but I want to cancel it because I will go back my country in May 2012. Moreover I want to get the phone so what can I do and how much should I pay?

Hi yukey119,

Do you have plans to return to Australia in the future? Cancelling your contract early will incur an early termination fee which is the remaining months of your contract times your minimum monthly spend. You can have your services cancelled by calling 1555 from your Vodafone number or if you would prefer to keep this online, I can provide to you my email contact details and complete this for you.

Otherwise, you can certainly have your current plan transferred to another person who is willing to take over your service. As the MPP for the phone can not be transferred, you will need to pay out the remaining cost of the phone. To complete a transfer of title, you will need to have an authorisation placed onto your account by either contacting customer care on 1555, a free call from your Vodafone number or by visiting your nearest store. Your friend or family member who is willing to take over the service will need to visit a store with their ID to have their account set up and your services transferred to them. The contract duration will not change as the contract is only being transferred across.

Help and Support
"Every artist was first an amateur"


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21082 Someone from QLD thinks vodafone is at 10 Mar 2012 02:04:52 PM

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21081 Someone from QLD thinks vodafone is OUT OF CONTROL BILLING at 10 Mar 2012 01:28:58 PM

very very sad :( :( :(.
....2 hours ago 10.03.2012 1:19

Hi, I have had a real bad week with Vodafone...

First off I moved last week and there is no reception at my new house. I have two accounts with you and just bought the new Iphone 4s and they are basically worthless to me now.

Then I went overseas and just recieved a text that I owe $1500 for a one day data charge even though I never use data when I am overseas and had it turned off in my phone and had asked for it not to be enabled when I got my second account.

I am looking now at owing probably over 3k to get out of my contract and get a mobile that works. I don't want to but it seems to me the only thing is just to walk away from everything. Not sure who this goes too but hoping just maybe I can get in touch with someone who can help - calling call center did nothing except cost me more money. <NAME REMOVED>

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21078 Someone from QLD thinks vodafone is CONTINUES THE STEALING at 10 Mar 2012 10:22:56 AM
Sydney Morning Herald

Lucy Battersby
March 10, 2012

VODAFONE will launch a national advertising campaign this weekend to spruik its new network guarantee - an opportunity for customers to quit long-term contracts in the first month if unhappy with mobile coverage.

But it is also designed to encourage customers onto the new network built at the 850 megahertz frequency.

Vodafone hopes customers will be more willing to sign contracts if they know it is easy to leave, and says it will trust customers' own satisfaction with the network. The campaign has been running in South Australia and the ACT since September and so far ''few'' people have asked to leave contracts, according to Vodafone.

Advertisement: Story continues below Vodafone Hutchison Australia has spent $1 billion on its new mobile network since the 2009 merger of Vodafone with Hutchison Telecom. About $750 million was spent last year alone.

The company has lost 600,000 customers since mid-2010 after its network struggled to carry all the data demanded by smartphones and mobile broadband customers. The new guarantee is available to new and existing customers but only if they buy a new smartphone or modem through Vodafone.

$750 million dollars on 'public relations' NOTHING



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21077 Someone from NSW thinks vodafone is Won't auto rechardge at 10 Mar 2012 09:43:43 AM
I have several phones on one vodafone account with automatic recharge via credit card. For at least the last three days we can't call out because there is a message that says no credit. I've called Voda three times and they say they are having technical difficulties and say it will be fixed in a few hours. I said what if Vodafone's senior managers couldn't use their phones for three days and were told they don't know it when it could be fixed - wouldn't they be screamimg to. I said to tell their senior management to over-ride the computer and give free calls until they fix their problem. It is unreasonable to expect their customers to just accept this and wait for an unknown time. This problem has happened to me several times in the last three years when my credit card details were lost. To reinstate my service they had to cancel everything including my telephone numbers then give them back but I think I lost all the call credits. Vodafone Head Office Australia is within walking distance of where I live and I've visted them three times and each time they refuse to talk to me saying there is no one there who could help. Their solution is to ring customer service and get caught with Lara which hangs up when it runs out of options. After me showing my discontent at how poor the company is they had a person from Tasmania call me who I think took over the telephone calling to fix the problem but it has returned again. I think we will be going to another provider especially now that voda is changing some of its plans to increase its earnings from me.

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21074 Someone from VIC thinks vodafone is at 10 Mar 2012 05:55:08 AM
I have tried to find out final amount and final billing information now my contract has expired. Got the Mumbai mumble, passed around from excuse to excuse. Told accounts not open yet. Rang off and rang back selecting the Accounts option and guess what, they were open. Don't believe it when Voda says they have changed. It is still the same place all over again

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21073 Someone from VIC thinks vodafone is TERRIBLE SERVICE at 10 Mar 2012 05:52:25 AM
Trying to find billing and final account information

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21072 Someone from QLD thinks vodafone is Extremely at 9 Mar 2012 10:40:30 PM
In Mayish 2008, i paid my contract out at my local Crazy Johns here in Townsville. I paid with a credit card, mum made her payment with the same card at the same time. Now her payment went through fine but mine, somehow it got "lost".

On the 21st July 2008 my account went to Veda Advantage then on the 6th August 2008 my payment mysteriously was "found" in someone else's account.
Cherry Hubner - Account Number *****3221.
On the day it was "found" i got a text message from a Mohammed (bit silly seeming my phone is disconnected)

Now what i am disputing is this.. I paid $341.16 that day to get me out of my contract. In the months leading up to "finding" my payment another $97.48 was accumulated onto my account as it looked as if i had not paid the money.

I do not believe i should have to pay this as it is not my fault the sales assistant or whoever put the payment into the wrong account. When i first heard it had not gone in i went into Crazy Johns and asked the girl for a reciept number. The reciept number she gave me was not right either.

Thanks to a girl from my local Vodafone store i found all the info out :)

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21046 Someone from NSW thinks vodafone is OMG... at 8 Mar 2012 11:10:45 AM
Charged $6+ for 10 sec phone calls to voice mail on numerous occassions. Called to complain... treated as though I didn't know what I was talking about... then apologised to with no explanation why this has occured...told I would be credited for the over charged amount... no credit applied to my account ... BIG WASTE OF FREAKING TIME!!!!!!!!!!!!

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21044 Someone from WA thinks vodafone is Extreme Fail at 7 Mar 2012 10:28:53 PM
Got a Vodafone text advising call charging is going to 60 sec billing from 30 second billing for text and talk prepaid. How dare they basically increase the call rate while offering the worst network coverage, with the poorest quality. This company is a joke. I think its time to churn my family and friends to another carrier. This network is pathetic, I could not recommend anyone to join
8 Mar 2012 08:56:52 AM: I am on the 365 day plan. Can they really change the rates and billing before my plan expires? I have several months left. This really sucks.

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21032 Someone from ACT thinks vodafone is i would rather masturbate with a cheese grater.. at 6 Mar 2012 07:15:36 PM
(copied from a facebook status to save typing it in full again):-

Is past being angry at Vodafone, now i just piss myself laughing at their incompetence. I called just a while ago re another billing issue, got the usual spiel regarding entering my number/access code etc via the keypad..THEN i wait on hold for twenty minutes until someone from the subcontinent answers with "welcome to vodafone, my name is Wayne (Hmmm, Im not so sure....) can i start with your name please..

Me - 'My name is xxxx'..

'Wayne' - "Can you call back in four hours please, our system is down"...

Me - (giggling out loud at this stage) "Ok 'Wayne' I'll jump out of the sack at 2am shall I?"...

'Wayne' - "Thankyou for calling vodafone..goodbye"....needless to say, I am now looking for something very hard to ram my face into repeatedly....

I cannot believe how bad this company is, 9/10 times i call, their system is down or no-one is available to answer my question. They will lie, promise things they can't deliver just to get you off the phone..and I am stuck with them for another 18mths due to the fact that my issues relate to billing problems only and not service/coverage issues..

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21017 Someone from WA thinks vodafone is Very failed at 5 Mar 2012 12:45:40 PM
Contacted 3 to upgrade my phone, told have to move to vodafone . Consolidate two accounts together . And now charging me cancelation fee .

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21004 Someone from WA thinks vodafone is Indifference to complaints at 3 Mar 2012 12:53:29 AM
I have several issues with Vodafone.
1. my partner is overseas & her SIM card was removed from her phone & placed in a plastic container in a drawer. She has been away for two months & on Wednesday 1st March I was checking my usage in My Vodafone site when I noticed that there has been data use deducted from the credit allowed. I rang 1555 & spoke to an Indian guy by the name of Simon who insisted that some one else must have used the card.
I informed him that I am at home on my own & assured him that the card has not been inserted into a phone, but just kept on telling me that the card had been used for internet data. This indifference infuriated me so I hung up on him & sent an email to Vodafone "Contact us" site I received a "no reply" response allocating me a file number with the promise to contact within one working day; no response to date.
2. I have been to the Vodafone sales office to complain about dropouts during international calls & having to pay additional "flag falls" for each redialed number. I live in Collie W.A , in a high location,& at times the signal strength goes down to zero & the call, consequently, drops out.
3. I have two phones on $49.00 plans & pay an extra $20.00, for each phone, to convert the plans to 12 mths. On Tuesday 21st Feb I received a text from Vodafone telling me that I have successfully switched from a ($50 Infinite - 24mth plan to a $29.00 24mth plan. I immediately rang 1555 & told the female consultant ( Susan I think) that I had done no such thing & that I'm not on $50 Infinite plans. She insisted, several times, that I had done it on line.I hung up in disgust & also mentioned this problem in my email to Vodafone.
4. On checking my My Vodafone account today I see that the call credit has been reduced from $500.00 to $130.00 & that all of the $130.00 has been used; the SIM card is still in it's plastic container in the drawer.
3 Mar 2012 07:08:34 AM: Take it to the TIO..they will sort it out

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20999 Someone from NSW thinks vodafone is very bad at 2 Mar 2012 09:34:43 AM
over billing

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20994 Someone from NSW thinks vodafone is heaps fail at 1 Mar 2012 01:44:46 PM
I'd ask Vodafone for my account to be investigated especially with the data usage past 11 Feb 2011 to 20th Feb 2011 where most of the charges are coming from. My mobile number is <<PERSONAL DETAILS REMOVED>>.

I know my data usage and never exceed my data usage and I've been with Vodafone for years. I called Vodafone on 1555 and asked for my data usage to be investigated but then being told that it is not possible because of privacy issue.

I've been billed for my excess data with amount of 290$ and at the same time there is no notification on the mobile that I've exceeded my data usage in the first place otherwise I will call Vodafone straight away to verify the usage, and I always been told that your system is always right and this data usage is my personal problem and again I'm not able to know what the data usage is for :( , feeling helpless at this stage
3 Mar 2012 01:43:26 PM: same thing ith mine the same month apparently i used 1.8gb in one afternoon. and there is no possible way this could have happened as i do not have ANY reception in my house. offered me a 25% discount that is it. and i know quite a few people had excess usage charges that month hhhhmmmm suss

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20989 Someone from Somewhere else thinks vodafone is heaps fail at 29 Feb 2012 05:08:15 PM
They're telling me to access bills online, but I just cancelled my service and can't access the account. How can they not see this?

They told me that the reason they can't provide online account cancellation is
"With relation to cancelling your Account Online, as this is an Account Request we do not offer the option for Customers to cancel their accounts online. This is due to the fact that there could be Fee's applicable to be paid."

Account cancellation has no impact on their ability to issue the final bill payment. Intern0de provide an excellent online account cancellation, so why can't VF?

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20984 Someone from Somewhere else thinks vodafone is heaps fail at 29 Feb 2012 08:35:44 AM
Me:Please cancel service immediately.
6 days later...Service has been cancelled.
VF:You are now in a new billing month, please pay extra $45 pre-rental and $31 data overuse (as our records show that your account record no longer shows bonus data) - you need to prove to us that you ever did have the bonus data. However you no longer have a login to access any of the bills which are stored online.

What to do?
1 Mar 2012 05:57:01 AM: start the kill1ng
1 Mar 2012 12:48:24 PM: Email#13 VF have now offered to cancel the $31 data overuse because they are having just as much trouble contacting the store (on that fashionable melbourne strip) They have offered to raise a complaint about the store too!
I'm still peeved about having to still pay pre-rental, as account cancelation took 6 days. Not as bad as temp paying 3 $400 two christmas ago despite their promise that it was an error on my $19 plan. I'm taking my low end business elsewhere :)
2 Mar 2012 12:18:39 AM: Virgin mobile have the best plans out of all of them!

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20979 Someone from NSW thinks vodafone is Tip's please. at 28 Feb 2012 12:14:46 PM
I have 2 accounts (pay per month) 3mobile internet to close as im going overseas soon for a few months. Whats is the best method? Ill have to do it soon as from what i understand, they dont listen to your commands at all and weeks pass with no action taken...
28 Feb 2012 01:35:01 PM: if they are outside the contract terms call and cancel them

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20950 Someone from VIC thinks vodafone is The worst organisation I have EVER dealt with at 24 Feb 2012 02:28:09 PM
Due to shocking coverage, I cancelled my mobile plan with Vodafone. I still had a Vodafone Wireless Mobile Internet.

I cancelled that too on 18 Jan but have still been billed $39 for Jan & Feb. They said they put in a 'request' to cancel it but it did not go through.

When I finally get put through to the Dept that can cancel and refund... they hang up on me

Easily the worst organisation I have ever dealt with. Forgetting the coverage issues, they cant even cancel an account that is out of contract and stop charging me

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20942 Someone from QLD thinks vodafone is REDUCED TO A BOX at 23 Feb 2012 03:21:15 PM

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20938 Someone from VIC thinks vodafone is Usage report problem at 23 Feb 2012 12:23:02 PM
Over the last few days I have been receiving info SMS about my account balance. 2 in an hour when I didn't use my phone at all. One minute I had $6 then a minute later $17 and I hadn't topped up! Called India, they said there 'usage' system calculator had been 'down' since 25 January and will probably be fixed on 28 Feb... to ease my pain they gave me 25 mins free calls. Not a lot, but I am a low user and have unlimited VTV calls. See what happens when businesses out source. The system breaks...

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20913 Someone from ACT thinks vodafone is moderate at 20 Feb 2012 11:36:15 AM
I came across from three recently. I finally got my faulty S2 replaced by a friendly kios after many calls to staff.I get a text at 530pm to say thanks for upgrading to a white iphone and 59 dollar plan! Called the 1555 and they tell me i signed a contract and had to back yo the store! I tell them, no way and argue like it is my issue. Wasted breath. Called the kiosk and it turns out, the wrong number was upgraded by a store I have never been to. Now it is up to me to follow up on the next billing date to get the credit etc.

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20891 Someone from VIC thinks vodafone is THIEFS at 17 Feb 2012 12:20:18 PM
Payment Processing Charges of approximately 250 aud was taken from my account during the month of January when I was not even in Australia!!! Yes, that means my australian phone number was not in usage!!! Bloody Thiefs
17 Feb 2012 02:32:28 PM: Go immediately to the TIO with this one
They have an 1800 number so it will not cost you and I called them yesterday very polite and helpfull.
Try to bring your details with you EG bank account, and Vodafone account, times, payments, ETC.

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20874 Someone from VIC thinks vodafone is BAD FAIL - NEVER GO BACK at 15 Feb 2012 04:33:32 PM
Contract completed. Walked away. THE WORST CUSTOMER SERVICE. THE WORST BILLING. THE WORST COVERAGE. I WILL NEVER GO BACK. I would rather use string and tin cans than VODAFONE
16 Feb 2012 11:26:26 AM: Maybe a fleet of homing pidgeons,might help in delivering messages for Voda- nofone.
It would be cheaper than paying NO SERVICE VODAFONE employees from MUMBAI.
Good part is,pidgeons do not munch on curry!!!
16 Feb 2012 04:09:37 PM: bad customer service can come from any country. we cant say that just because a call centre is Mumbai that service is going to be bad

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20871 Someone from NSW thinks vodafone is Very bad data at 15 Feb 2012 12:21:11 PM
I can accept the minor call dropout, but the data connection is so far and beyond, tested at the City central station at Sydney, 9k download and 4k upload (with full bar). sometime it wont even download any data. overall about 70 - 80% I getting no connection or very slow connect. So whoever out there got told by vodafone there is nothing wrong with they network, and maybe it is they sim card, it is certainly not. because in the M5 tunnel you can get about 1Mbps to 3Mbps+ or sometime 5Mbps connection. (tested). my guess is that Vodafone is shaping speed, can't see why you can get full bar connection and no getting any data. maybe they using the data for other customer who is on prepaid account??

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20865 Someone from Somewhere else thinks vodafone is DO NOT GO ON A CONTRACT WITH VODAFONE OF ANY KIND at 14 Feb 2012 05:55:49 PM
I beleive it has got to the stage where no one should go on a contract with Vodafone for anything.

It is obvious that Vodafone have no intention of honouring any contractual obligations.

I have read the horror stories of people thinking that they have cancelled their contract,or it has finished, with Vodafone, only to find out they have not,by way of finding a bad credit report for not paying for something
a You did not use
b You did not Authorise Vodafone to sign you up.
c Vodafone are incapable of any minimal credit and accounting standard.
d Vodafone have no minimal record keeping standard.
e Vodafone eliberately designs to fraudulantly scalp your money.
f Vodafone ex-customers has no redress,due to no records.

There was an old saying in the public service many years ago:

If you can magically create an electronic file,you can magically make one go away as well.
I say,
Legislatively,bring back paper contracts which you sign with a pen,and retain a copy.


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20846 Someone from WA thinks vodafone is Over billing and Auto contract renewed :( at 11 Feb 2012 11:07:38 PM
From last two months, Vodafone billing is beyond my understanding and I ready very angry and want to sue this shit company.
I made enormous amount of phone calls (wasted allot of time). And yet they don’t understand or want to understand my issues.
OK start over again------
I signed a contract almost 15 months ago, and I was using the services with the number (PERSONAL DETAILS REMOVED) (Account 1). The contract was for 24month/$69 cap with $10 rebate on plan. So I was paying only $59.
Last month, I decided to get an-additional number, so I signed a new contract and have additional account with the number (PERSONAL DETAILS REMOVED) (Account 2).
>>> Now the first issue was that they charged me for two months for account 1 with $69 cap.
When I called and asked clarification, the customer operator said, that because I requested new account (which I didn’t) that’s why you are charged extra and you are still getting that $10 discount for your account 1. And next month I will get rebate back from the closed account, so my Feb bill will be adjusted.
Which is still not adjusted.....
>>>>> Second issue, the last bill (for the month of Jan usage) came unexpectedly very high. I am checking regularly my balance with 1555. On 21/01/2012 the balance message came as I have $385 (cannot remember exact numbers) worth of calls available.
(Note: These facts were taken from excel sheet saved on 5/2/2012) When I checked again on 27/01/2012 I already not even used that amount and also exceeded real dollar value of $84.63 (extra to my monthly quota), though I only used if we consider from 19/01/2012 till 25/01/2012 (Vodafone needs at-least two days to update the system—shocking) = $319.08 worth of calls.
My last conversation ended up in veins as operator said, wait until you get bill, and then call us.
And he was not excepting the service fault, which clearly shows lack in giving real information. Operator was saying we have major upgrade is going on that’s why.... and also other excuses.
I think it is Vodafone fault which allowed me to axcced my monthly phone quota. Therefore I should not pay that excess amount.
>>>> Thirdly the $10 discount on my cap is still not applied.

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20841 Someone from WA thinks vodafone is broadband usage at 11 Feb 2012 09:02:40 AM
cannot gauge or stop going over usage because usage is updated "Most usage is updated within 48 hours, but some activities including roaming and data usage may take longer" So, i have to make sure I that 2days before end of billing cycle i have at least 2gig of my 8 gig limit up my sleeve and inform my wife and 2 teenage daughters not to use the internet. So I am not receiving what i pay for. My family are fully aware and very careful so as to not go over limit. People say to DL this and that data app so you can monitor your usage. I shouldn't have to go to these extremes. Even armed with this info Vodafone does not care so what's the point. Why can't this telco just stop when i reach my limit with only limited access to Email, FB and the like until start of new billing cycle? I and my wife are on pensions and every $dollar is accounted for. My only option as i can see is to use those USB things and prepay but at least i will have piece of mind that i'm not going to get a $106 bill which should have been $39. My opinion!! they are aware a lot of people like myself are not that tech knowledgeable and will constantly go over their data limit which equates to $dollars in the bank. Oh and yes has happened a few times over 10mth period.

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20835 Someone from NSW thinks vodafone is No words to describe it at 10 Feb 2012 12:04:38 PM
Simply wanted a call back in regards billing. Got a call back and knowing their network the call dropped out and they never called back! I had to call them again and arrange a new call back. Thanks Vodafail

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20827 Someone from NSW thinks vodafone is MegaFail Again at 9 Feb 2012 06:34:57 PM
Vodafail have, as their message says, "upgraded" their billing system but there are now problems with it - what a surprise ! I called twice earlier this week and when i got to the point that I told them I had a billing query - the system told me that they were too busy to take my call and they told me to call back again - call ended.

I called today and spoke to someone who told me they had system problems and could not see my account - I had to call back.

This company is a joke and unfortunately my company has chosen Vodafail as supplier - I dropped 3 a year ago and will NEVER return to either company presonally - just like I refuse to fly KLM ever again after a farce many years ago and I make sure nobody I know does either.

Is Anyone at Vodafail ever going to take responsibility for this nonsense.

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20825 Someone from VIC thinks vodafone is $500 Internet usage at 9 Feb 2012 01:45:57 PM

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20815 Someone from NSW thinks vodafone is at 8 Feb 2012 12:46:09 PM
no barcode bill to make payment on my account,and I think it is over-due.

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20814 Someone from QLD thinks vodafone is EXTREME VODAFAIL at 8 Feb 2012 12:01:07 PM
i was on holidays in sunshine coast jan 2012 and was billed for roaming calls and data in a area where i could use a redbullmobile sim which is a reseller for vodafone and not have any data or roaming charges, lucky i purchased a redbull mobile sim card to use otherwise my bill would have been much much higher than the $110 i was charged for roaming, i have since stayed on redbull mobile paid the $365 for 365 days unlimited call to landlines 1800 1300 and mobiles, and 5G a month on data, and have paid out vodafone for the 3 months i had left on my contract. strange vodafone are charging 3 for areas that were never charged as roaming before and not roaming with redbull mobile. Seems like vodafone want to shut down the 3 network in a hurry.

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20801 Someone from NT thinks vodafone is Pretty fail at 7 Feb 2012 10:37:18 PM
Not to give you the wrong impression of trying to make Vodafone look better than it is, but as a worker in one of the shops I honestly strive to give you the customer the best experience I can.

Sure, we can't fix everything for you on the spot, but we try. If we need to, we'll try alternatives. I'll admit, depending on the area you live in i'll suggest Telstra.

Upgrades for 3g equipment was done between July/December 2011 (including 6 new towers). Should be a few more new towers by May this year (850mhz, including for howard springs).

I do NOT think you should get Vodafone if you live in Roseberry or Howard Springs, they are the 2 worst areas.

One last thing, is it reeeeaaaally so hard to keep a receipt stapled to a contract from getting lost? It makes things a ton easier for everyone involved if we're unable to find a proof of purchase in your account.

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20798 Someone from QLD thinks vodafone is very at 7 Feb 2012 04:53:36 PM
got a bill from three about a week ago. i migrated to voda about six months ago. i got a bill for 1 cent! so i called three and asked what the one cent was for. was told that it was direct debit surchage and they would transfer the one cent bill to my vodafone account. the funny thing is, i never paid using direct debit or credit card. funny how they can anger people for just one cent. lol and a mate of mine has just come back from a holiday to the states and got charged 2000dollars !!!

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20785 Someone from VIC thinks vodafone is Extreme FAIL FAIL FAIL at 6 Feb 2012 03:26:21 PM
Vodaphone has reported a default to a credit reporting company! I changed my address with them and paid the final amount after reporting that despite telling there was coverage for internet from my unit, there was none, dropping out etc. They would not assist. I had to pay out the contract. I put the internet usb in a draw and never turned it on - ever. Yet, I was getting dataa usage charges for it at early hour times - when I was asleep. I complained each time and they said they would credit - they never did.

Paying the final bill, I find nearly 12 months later a default for a considerable sum on my credit rating. I have no correspondence, no debt collectors bill or phone calls from them pre-warning me that I owed them anything. I have contacted vodaphone to be passed between departments as they cand find no record of my account (it is closed and not showing) but they say there is a an outstanding amount when through to credit control. I have had to ring a credit agency who they say are handling the matter externally but when I called this company they said that the file is no longer in their hands. There is no record on their system of any of the calls I have made to sort out the situation and when trying to speak to someone who understands me and knows what they are doing, the call keeps dropping out and then I have to ring back and go through everything again. Conveniently, none of these calls are ever logged and you end up screaming! The last attempt to sort this issue out I spent 4.5 hours on the phone back and forth calling back etc! COnsequently, because they can send me any copies or information, I cannot rectify this sitution and I cannot clear it from my once impeccable credit rating which ultimtely affects my ability to obtain credit despite my assets and salary. I cannot get through to anyone to help me here nor can I go to a store to sort it out as I have nothing from them pertaining to this alleged outstanding debt. I have not received any mail from this stupid company in more than 14 months!!! I updated my details with them too - but they never seem to have records of anything!!! everytime I ring these muppets up, no one knows what I am taalking about and I get told different information each time. It is making me irate and it has severely affected my credit which is unacceptable. They are completely incompetent, lying cheats!!!
12 Feb 2012 11:41:39 PM:
17 Feb 2012 05:02:28 AM: Thank you! I have done this and waiting. Vodaphone have now referred it to a credit agency. Turns out vodaphone provided them with an address for me on the otherside of the country!!!! The account was opened in Perth but they some how found an old address for me in Victoria!!! Yet they have no record of the address I updated them with!! So they sending default letters to an address I hAvent lived at for years and never gave them and can't explain where they got it from ! So now we have a breach of privacy! This also went on the ombudsman's complaint ! The ombudsman's office were fantastic to deal with! This company is just plain dodgy! I'd like to know where they got my former address in a different state from And assume I live there!!! Furious! To make matters worse, trying to explain this, debt collector snapped at me, demanded payment (remember I have no paperwork from anyone- then hung up on me. Funny how they agency has my ph number yet no one from vodaphone has ever called !!!!
21 Feb 2012 02:58:14 PM: Based on this information you have grounds to contact Veda or whoever the CR agency is and DEMAND it be corrected. They'll try n tell you to contact VF but THEY have to to determibe if it was correctly listed. You are entitled to MAJOR compensation due you inability to access credit during this time. TIO for Vodafone AND Credit Ombudsman for complaints about Veda Advantage.

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20762 Someone from NSW thinks vodafone is 0 at 2 Feb 2012 08:48:30 AM
Yahoo. Thumbs up to the TIO. Vodafone billed my wife for 270 MB data usage for 2 days whereas her average across the last 6 months has been 60 MB/month. According to their bill she used internet on her phone for a total of 56 hours in 2 days. Cut short, TIO got my bill reduced and all that extra amount invoiced waived. Score!!!

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20742 Someone from VIC thinks vodafone is HTC Sensation XE no stock!? at 31 Jan 2012 02:58:24 PM

I changed my plan and ordered the HTC Sensation XE on the 21st of Jan, i have received a letter in the mail telling me about my new contract but i have not received any information about my handset. My plan was changed on the day i called but the consultant never gave me an order number or tracking number.

I rang the day after but the next consultant told me that the order was not in the system yet and the handset would be delivered in 8-10 days.

Can you please give me an order number and tracking number and advise when i will receive my new phone as my old one is broken.


Hi Adam

Thank you for your email.

I'm sorry to hear that you haven't received the information you require. I can understand the frustration with this.

I have checked the order and it looks like the HTC Sensation XE is no longer available from our warehouse.

I apologise for the inconvenience, from time to time handset manufactures stop the supply of particular models of handsets and we only receive short notice.

I know this hasn't created the best experience for you and I definitely want to help.

We do have a small amount of stock of the HTC Trophy 7 in black in stock, which I'm happy to order for you.

It's also $0 on the $29 cap contract for 24 months.

I have included the following link from the HTC website with more details about the phone:


Or, you welcome to chose another phone we have available on the $29 cap 24 month contract.

I have included the following link for our online store. The online store is only designed for new connections so some of the offers we may not be able to provide for an upgrade.

Although it will give you an idea of what phones I can look at providing for you:


If you'd like me to order any of the phones, I can organise it to be delivered

Once again, apologies for the inconvenience.

Please don't hesitate to contact me if you have any further queries.
I look forward to hearing from you.

Kind regards
Correspondence Team

No i want the Sensation XE, this is what somebody sold to me!

I have spent many hours researching the new phone i wanted. It is not my fault that Vodafone has sold people more phones than they accounted for, i don't want some shitty Windows HTC mobile like the trophy.

This has really pissed me off yet another Vodafail i have been with Vodafone and i used to stick up for you guys, your service of late has been nothing short of shit.

This is Terrible consumer service, I will be approaching the telecommunications ombudsman (TIO) if you cannot deliver what was promised. It is an illegal practice to trick consumers and lock them into a 24 month contract when Vodafone knows it can't deliver. How long would it have been until Vodafone notified me that the handset could not be delivered???!!! PROBABLY NEVER!

I am more than happy to wait for the phone that i purchased. If my demand cannot be met return me to my original $35 month to month cap and cancel my 24 month contract IMMEDIATELY.
2 Feb 2012 07:39:24 AM: Why don't you get the Galaxy S2 or the Sensation XL, both have now dropped to $5 on the $29, maybe speak to VF and see if they can arrange a $5 credit for a period of time for you for the hassles, they may put you through to Priority Care to organise this for you and threaten them with cancellation and they usually come to the party...

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20708 Someone from QLD thinks vodafone is Incompetent thieves at 26 Jan 2012 10:17:46 AM
Vodafone took out the monthly auto-recharge TWICE from my account on the one day. I have wasted literally hours attempting to get my money back, via phone calls and emails. Vodafone continues to give me the run-around, eventually acknowledging that the mistake is indeed theirs, but putting up every block imaginable to prevent me from getting my refund. I am tired of being treated so contemptibly, and have filed a complaint with the TIO. Of course, by this stage I am sceptical about how effective the TIO will be in assisting me. Maybe my only hope is media coverage.
26 Jan 2012 03:38:56 PM: Let me assure you, once the TIO is advised VF do take notice!

If they do not then return to the TIO after 10 working days and tell the TIO there has not been a resolution, use your original TIO reference number.

Vodafail.com Moderation Team

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20702 Someone from QLD thinks vodafone is 10 at 25 Jan 2012 05:47:23 PM
have finally left!!! how funny they sent me out a survey to complete, but i never heard anything else from them cant even open my final bill cause its on their myvodafone site and my account is closed so cant log in, figure that out...

copy of what i wrote to them:

"lousy reception.

being lied to about how they were improving the network.

disorganisation, incompetence with billing, for example:

not billed for 2 months from direct debit, then billed for 3 months in one hit...

then when wanting to cancel;
1) calling and not being able to get through,
2) leaving an email on the site and not getting a reply
3) visiting a shop and being told to call the help line!!!

i then went ahead and ported my number to other provider.

then got texts and emails from vodafone saying they were experiencing a large volume of enquiries and would be getting back to me... which never happened.

then receiving abill for $150 in the text of an email but with no attachment. I tried going onto the website but of course my phone number wouldnt work as log in as it was no longer with vodafone!

so i went into the shop and asked if they could print out my bill so i knew what it was for. they couldnt log into my account either and said i'd have to call vodafone.... wtf!!!

so i call and left a message as they were too busy as usual. some guy calls back and says he'll take care of it and email my bill out within a week. 3 weeks later nothing...

so even if the service or reception was adequate, and the price more competitive, i still would not stay just due to the lack of customer service and thier ability to stuff everything up constantly!

no regrets and never coming back"
30 Jan 2012 06:37:05 PM: I empathise with you.

You know what?
they will probably send you a bill to say you owe them mega$$$$$$$$$$
I have come to the conclusion that you get the TIO to close the account .
There are many ,many,cases wher a customer has demanded their accounts closed and the customer NOservice Curry Muncher from MUMBAI has said yes it is closed.

Then you get another round of bills next month,you close it again,they say yes it is closed,THEN YOU GET ANOTHER ROUND OF BILLS!!!!!

VODAFONE MUMBAI NEEDS A NUCLEAR ASSISTANT !!!(shape of a torpedo should be fine)

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20694 Someone from VIC thinks vodafone is Frustratingly at 24 Jan 2012 07:59:17 PM
With Vodafone 2 years ago. After having 2 years (contract duration) of paper bills telling me to get online billing to save the environment - I am still getting their bills 2 years later with $10 credit!!!! I emailed to complain- no reply.
Did I then go into a local Geelong shop to complain? Yes. Did they simply stop the bills? No. Even when I told them I didn't want the $10? Still no.
Still getting bills 17 months after complaining & likely never to stop.

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20689 Someone from ACT thinks vodafone is Fucking useless at 24 Jan 2012 05:01:57 AM
My phone was stolen, so naturally I called Vodafuck up so they could ban my phone from being used by the thief. I got a 3 minute call of "PRESS 1 PRESS 2" And then finally when I spoke to someone I couldn't understand a fucking word of what they were saying. Why you ask? Because they were Indian and spoke quietly. Dispite being 15 and knowing the information she treated me like an infant, Anyways after much irritation i gave her my address, the phone number and such and she said it had been banned. I then later got a call from my mother claiming that my phone had called her when it was MEANT TO BE BANNED. So I called them back and asked them to not lie and actually do it, and the same woman said "sorry we need the actual account holder to verify". As i said before, I had everything including the IMEI. Fucking useless.

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20688 Someone from WA thinks vodafone is took my money!! at 23 Jan 2012 11:45:13 PM
Vodafone offered me a 30% credit on a large bill when I upgraded to a higher plan. Not only did they fail to credit the bill, they deducted the full amount out of my account AND Deducted the full amount twice!!! Spent 46 minutes arguing with the indian call centre who first said they would refund the second bill deducted and refund the 30% credit, then the supervisor said the 30% credit can't be refunded. So mad, not happy and they couldn't care less. When I asked who handles their complaints, crappy supervisor says "we don't have a complaints department"

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20682 Someone from NSW thinks vodafone is Coverage is WORST OF THE WORST at 23 Jan 2012 10:18:12 AM
I've just migrated to Sydney. I didn't think Vodafone was that bad since I live in Potts Point. Vodafone is TERRIBLE! I signed up for x1 phone plan, x1 broadband 12GB plan and SamTab 10.1 12GB plan. Don't make the stupid mistake I made and sign with Telstra instead...
Internet is really bad! There is no point of having 12GB of internet when you can't use the internet in the first place. I have a Telstra account too as I have a work phone and a work laptop with broadband. The difference is clear... Telstra NEVER fails. Calls are great quality and internet (for mobile internet) - SUPERB! Vodafone - VodaFail!!! Calls will drop on you... Internet - when you're lucky... I always wait for the "H" coz if it's "3G" or "E" it will just not connect at all. When in "H", again if you're lucky since it is still super slow - and this is just to go on google.com!

I've had this problem for a few months now and despite their promise of better network, I just can't believe it! I'm in the middle of SYDNEY! smack right in the middle!!! If they don't have could coverage here, what more in, say Parramatta? SHOCKING!

I would leave if I could, if only I didn't tie down myself to a 24-month contract. Next time - definitely TELSTRA all the way!

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20680 Someone from NSW thinks vodafone is They should be completely wiped out of Australia.Disgraceful. at 23 Jan 2012 09:41:32 AM
I was completely stuffed up after getting 2 iphones on $59 plan. Sales guy over the phone told me I get a very good coverage which was a big big lie.I never got any coverage and which was finally admitted by Vodafone.Took 7 days for my no. to be ported over and finally start of harrassment ever since my no. got transferred. Very very bad voice quality and coverage.G
Finally managed to cancel my contract and agreed on an maount to be paid if disconnected before a certain date which I did but than they again billed me next month. Logged a case with TIO and demanding compensation now for all the harrassment and loss of time and money I have been through.Got a call from Vodafone after 10 working days and the case officer said,we will release your no from vodafone and waive off your exit fee. That was very funny, I tiold this lady to check my account and see that my no. is already released from vodafone and exit fee waived off. She didn't even check my details before calling. No talk about my 2nd bill and just said we can't offer any compensation and I just told her that thanks for the call,I'll take this up further with TIO.

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20679 Someone from VIC thinks vodafone is totally at 22 Jan 2012 08:11:30 PM
I get very little network,lots of call drop outs. But another problem I have I had is they did not send me any bill (neither by e-mail or postal mail)for last 4 months. I did not check my account as I thought they are direct debiting it and now they sent me the bill for $722. I called them and they said they had a technical problem and computer did not generate my bill for last 5 months. Now they sent me bill for 5 months. Already sick from their network I asked the operator to put me to disconnections. He said they are closed now and said someone will call me back. When no body called back I called vodafone again and asked to talk to some one to disconnect the service and I waited 35 minutes them I gave up and hanged up the phone and reported it to Telecom industry ombudsmen.I really want to move to a better carrier like Telstra or even optus.
25 Jan 2012 06:14:07 PM: Try Amaysim or TPG. They are both on the Optus network anyway which leaves Vodafail for dead, but Amaysim is a breath of fresh air for their billing, pricing and ease of dealing with.
I had exactly the same issues with V for overbilling, bills turning up after account closed, you name it. The call centre is a joke, when it all got too hard they just hung up. Its like a hand in your pocket all the time pulling out $100 notes with this provider. They are hopeless and disgraceful. The sooner they fold and put their customers out of their misery the better

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20676 Someone from NSW thinks vodafone is to the point of self harm at 22 Jan 2012 12:57:36 PM
Since I closed off my mobile broadband account 2 1/2 years ago, I have been $27.10 in credit on my account.
I attempted to call customer service to close the account off properly and have the amout refunded however the overseas call centre operator just laughed at me. Very professional.
So now every month I recieve an account statement saying that I'm $27.10 in credit and that there is nothing to pay this month.
At my estimate of $2 per letter I have been sent, it would have saved the company over $30 (and going up each month) if the rude call centre operator had just issued the refund in the first place.
I'm in no hurry to call back.........

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20666 Someone from WA thinks vodafone is They are evil at 21 Jan 2012 09:38:24 AM
Repeately call and write to close my account, I am repeatedly assured everything is fixed... one month later a bill arrives.
21 Jan 2012 01:26:34 PM: You are so right. Had exactly the same issues. Finally, go to the TELECOMMUNICATIONS OMBUDSMAN immediately. Don't waste another minute trying to sort this out with these incompetent, patronising, rude incompetent people.

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20663 Someone from QLD thinks vodafone is Vodafraud at 20 Jan 2012 10:11:22 PM
Long story short. I migrated from 3. Was apprehensive and should have listened to my gut, but I was offered a 59 dollar cap with a free iphone. I have received 3 bills, each charging $10 for the iphone.
I have called them 6 times. At first I was called a liar and that I had it wrong, it took three days and two more conversations to get them to admit to fault. I was assured that I would receive a $20 dollar credit immediately on my account for the current bill and the previous and would only be debited the reviewed amount from my credit card. They didn't apply the credit and I was debited the full amount, I call again. This time to be told that I should have been credited and that they are unable to do it. Another department would need to do this the following day.
I have now received my third bill. No credit on my account and still being over charged. I want out!
22 Jan 2012 09:39:21 PM: All I can say is "Thanks".
I was with Orange from 2002 until 2006 when I moved onto Three. Service was solid.
I am still on "Three" and have been assured a great deal etc. etc.
I had also heard that the service quality would improve...
Your post shows that things are still no better then my overcharging, transferring experience.

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20650 Someone from VIC thinks vodafone is Complete Fail at 19 Jan 2012 02:40:31 PM
Dropped calls
Reception issues
Internet issues
Incorrect billing information

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20642 Someone from VIC thinks vodafone is EPIC! at 18 Jan 2012 01:08:35 PM
Decided to bring my partners phone acroos from another carrier to my existing account with Voda. Old account dropped out at 12:30pm Sunday, number did not reconnect with Vodafone until 12:30pm TODAY! Numerous calls to the activiations teams resulted in being told it is being fixed, please just wait another 24 hours. Partner has a serious medical condition and was left without a phone for 3 days. Finally couldn't take anmore this morning after being patient and giving them every chance, and launched a tirade - seems to have worked! Constantly being told there is no way to manually overide their porting system for a stuck number and manually connect the number - Voda get your act together with porting, in this day, age and technology it just shouldn't happen!!!!

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20640 Someone from NSW thinks vodafone is SO OVER IT!!! at 18 Jan 2012 08:05:24 AM
Long story short, bill was due 5th Jan, had been paid plus credit on the 29th Dec. Vodafone deactivated my account due to high usage within the next billing period which hadnt even finished yet on the 3rd Jan and demanded payment for a that bill I hadnt even received yet. Have been ringing to try to sort out and told systems are down so have been unable to use my phone for over 2 weeks. Finally get thru and told all fixed only to find I can't receive any calls or sms'.
I'm so over having to repeat myself to customer service or ask them to.

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20617 Someone from NSW thinks vodafone is Finally out at 16 Jan 2012 05:29:51 PM
Finally got out of my contract after 18 months of sheer hell. Apparently without penalty. 24 hours later received an SMS telling my account was now showing over $300 due!!! Another eternity spent on phone to India to find out why! They tell me they have no idea until my billing cycle finishes on 24th. Heaven forbid they penalize me. My wrath knows no end. Now with amaysim. Not really sure Optus is any better but can't afford Telstra. Am on verge of giving up altogether.
21 Jan 2012 11:46:17 AM: Telstra is actually very competetive now and in many cases cheaper than Optus. Whilst their Cap Encore $50 recharge is not unlimited, it is close enough. Also, check out their Simplicity prepaid plan, which charges 15c per minute. Telstra has never been this cheap! No I do not work for Telstra.

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20608 Someone from ACT thinks vodafone is not as bad as everyone thinks at 15 Jan 2012 12:07:14 PM
hi, I am a vodafone staff member.
Before you all get angry at me, remember that I am just someone who needs to work to make a living. When working I often get customers who come in asking to be released from their contract, or threatening to go to the TIO, or yelling about "those F**ing indians" or the "delhi ditzes", or asking for a credit just because they want one. Whilst sometimes (albeit rarely) these customers have serious issues, the only resolution for which is cancellation of their contract, a lot of the time its because they just don't realise what a contract means, and they want to be able to do whatever they want.

For starters, A contract is a legal document binding you to pay a minimum amount over a set period. it also binds Vodafone to provide you a service. What gets a lot of people is the idea that if the coverage is not always there, every moment, no matter where they are, then they should be released from their contract. That is not the case, and no carrier needs to release someone from a contract because they cant get service everywhere. Vodafone doesn't have as strong a network as telstra, and maybe not as strong as optus, but it is also on the whole cheaper. What vodafone promises to do when you sign a contract is to provide you a sim card and access to their network, and to charge you at the rates agreed to in your contract. if they charge you at rates different to that agreed, or stop you from accessing the network (unless its a bar because of billing issues etc) then that could be seen as repudiation (the legal term for not fulfilling your half of a contract such that the contract can be considered cancelled) and that is grounds for cancelling a contract. But before any customer is signed up they are shown the coverage checker, and it is freely available on the website.

Complaining that the network isn't as good as telstra, is like buying cheap crap and complaining when it breaks. think back five or ten years. Then the best telco wouldn't be as good as the worst one today, we as a society (and as evidenced here) have become impatient, demanding everything all the time. if you want the best, then pay for it, but don't take the cheapest option, and then complain that it isn't as good as the best.

As a Staff member, I see a lot of people come in with genuine problems, system errors, or problems with their handsets that we in store really try to fix, and i know that the people on the customer care line genuinely want to help (most of the time). but coming in and shouting about cancelling a contract, or trying to get the TIO involved when something is delayed (an iphone or a migration are recent examples) is not helpful to anyone. and I understand that sometimes people get frustrated and i have gotten frustrated too, both with Vodafone and with Telstra, because sometimes they don't understand what your problem is. but if you go looking to get your contract cancelled, you are more likely to frustrate everyone and waste everyones time, rather than just going in looking for a resolution.
15 Jan 2012 03:52:21 PM: Very honest post.

Vodafone need to seriously stop talking and start doing. These guys always over promise and hopelessly under deliver. This is the cardinal sin of Marketing 101.

A wise man once said, you can never get something that is good, cheap and fast. You can only have a combination of the two at any given point in time.

Good and fast = not cheap
Fast and cheap = not good
Cheap and good = not fast
15 Jan 2012 06:09:00 PM: very dishonest post. Firstly, vodafone does not merely promise to provide a sim and access, according to law they also contract to provide a a product of mercantable quality ie. useable. Second, most people do check coverage before signing up only to find out later that it was misleading. As to the implication some that people are asking for more than what they are entitled to why isnt this a problem with other telcos? I,ve been with 3mobile for years with very few problems. Six months ago I took out a plan with voda, they fall short in just about every area. I do conceed, however, that they have improved in my area Geelong.
15 Jan 2012 10:10:25 PM: original poster
and there is a difference between what is contracted, i.e. a useable service, and what people complain about not having reception everywhere (inside some buildings, in suburbs without reception towers etc.)
The point i was getting at was that people suggesting that cancelling your contract is the best way to fix a problem just leads to customers walking into stores demanding contract cancellation without any good reason, legal or otherwise. It just leads to customers and staff being frustrated because there is nothing we can do.
and the thing with three, in my experience working in the store we have more people with billing or reception or roaming problems from 3 than we do from VF.
What i was getting at with the post is that by gathering a large portion of the people who have had issues with a particular company you amplify the issues and the anger by unifying their dissatisfaction.
Undoubtedly VF have had more issues than most of late, but in my opinion this site does more harm than good.
17 Jan 2012 02:43:01 PM: I've only had problems with Vodafone today, and once before. I've not yet had a call drop out from a fault with my end (my fiance lives in an area with terrible reception, and she's on Telstra), they've always treated me well through customer support (allowing me to choose an easier payment plan when my funds were low over Christmas). I'll be sticking with them (only came on here to check if anyone else was having connectivity issues today), but I can see why some people feel the need to complain. Anyhow, enjoy your new contract, for those of you leaving, and I can't wait to see you all on another website, complaining about Telstra or Optus (who have the same problems, in my experience) see ya!
17 Jan 2012 08:43:33 PM: To the Vodafone employee,
I have been a vodafone customer for the last 10 years and only in the last 8 months have i really been getting frustrated with the network coverage. Even then i waited for 6 months (and after countless emails to say that vodafone was updating their network to provide better coverage) before i finally complained. Tell me why, in your opinion people, who experience a serious reduction in coverage/accessibility should continue to be tied to a contract with a service provider that is not providing a usable service?

I also fail to see how the solutions that are offered to fix said problems are of any use. I was told that i should turn off 3g on my iphone if i was getting poor coverage. Now if i sign up for a contract that states that it will provide me with a voice and data service, i expect to be able to use these services most of the time. Granted there will be areas where I cannot, but i openly accept that. Turning off my 3g is, in my opinion, a cop out by vodafone and an admission that they are unable to offer me the stated data service.

Vodafone, appear to be very quick to point the blame elsewhere when troubleshooting. Its always the fault of the firmware, or your iphone version is not the latest. when will vodafone just admit that they got in too deep and their network cannot handle the capacity they are trying to push through it?

As to working out a resolution, what other option do i have, than to cancel my contract and move to another provider? discounting my bill wont help the network coverage, neither will offering me sweeteners to entice me to stay on.

And another thing, vodafone pricing is not much cheaper than either telstra or optus, and in fact i will save money moving to telstra, get a new phone and still receive the same cap limit and data usage (at better call rates too)
20 Jan 2012 05:19:19 PM: I've saved money on alcohol by switching away. I got suspended 3 months in a row for a service that should've been on a 24 month $5 plan. Instead for a 6 month $150. Not a big mistake, but apparently completely impossible to fix. The TIO eventually had to stop in for me to break contract because I wasn't getting anywhere after spending hours in their store and on hold to India like a chump. Fuck Vodafone, they will get what's coming to them within 18 months when everyone's contract is up. We just have to ensure that the truth remains out there and potential customers are warned of the dangers of such a bad company, masquerading in a shadow of its former self.

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20603 Someone from NSW thinks vodafone is What a joke/ civil case anyone? at 14 Jan 2012 06:06:31 PM
I have a case going with the TIO I'm looking for people who are locked into contracts and had massive issues with voda to take up a civil case against them

I have evidence on my own and have been documenting everything but I need some support from others who have made massive complaints. I think we could call a bluff and walk away Scott free with no extra charges etc

They want me to pay $500 or give the phone back. I don't want to pay a cent and I want the phone since I was told its free on blah blah blah

If anyone is keen to run the ball up with me I'm very serious and will go all the way with it.

I have a wrap sheet of complaints that would take up 3 a4 pages. I know this because I have a friend who emailed me all the comments on my account over the past 4 years.

Feel free to ema me if anyone is keen on <<email address removed>>

Peace all
14 Jan 2012 11:23:20 PM: Sorry, but you are not permitted to display email addresses on this website, accordingly the email address has been removed.

Vodafail.com Moderation Team
15 Jan 2012 05:46:56 AM: Umm....you do know that the phone is free only if your there for 24months or you payout the contract then its yours.......Plus its going to be locked and you require a pin you need to pay for and from reading other peoples complaints here, the pin doesnt work.......
every telco is the same my friend. Just return it.
I was told to pay $600 for my phone or return it. I gave it back. Dont want to know about it!
15 Jan 2012 02:46:35 PM: Also, read the comment from above with regards to contracts. Even the TIO will just dismiss this.
15 Jan 2012 09:19:47 PM: If it's that bad, take the opportunity to return the phone for no cost and just go to another carrier and receive a handset from them.

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20600 Someone from NSW thinks vodafone is at 14 Jan 2012 07:47:21 AM
West hoxton 2171: can only get H & 2g very poor service coverage for both internet and handsets. Call placed with vodafail tell me they are investigating will get back to me. No offer of deduction in billing nothing, very dissatisfied, if continues will switch to telstra 4g service which appears to run very well inthis area according to neighbours... Paying for a service which does not deliver what they claim leaving poor taste in my mouth , will need to cancel service if this keeps up and refuse to pay cancellation costs.... Beware if u live in this area consider changing telcos.....
14 Jan 2012 08:05:12 AM: tesltra doesnt have 4G cell service, no telco in australia has true 4G
24 Jan 2012 07:56:01 PM: That is correct, the term 4G is being misused by marketing. 4G (as ratified by the ITU) requires the ability to delive 100Mbs to mobile devices and 500Mbs to fixed locations. Of course this is only possible within certain distances of the tower and with low network occupancy! So Telstra's 4G claim is a wank but a better quality wank than their 3G service.

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20597 Someone from VIC thinks vodafone is customer service fail at 13 Jan 2012 06:01:13 PM
Before I went on holidays over seas for a month I organised to have direct debit on my next bill so I didn't have to do it on my holiday and could just relax. Well, I get back home after my holiday to find my phone cut off and $30 in overdue fees. When I called them they said they got rid of the fees and apologised and would take it out now. So I thought all was fine, then I look at my account in two days and they tried to take out the bill plus the late fees and I didn't have enough so was charged another dishonour fee!!! Again I called and they apologised AGAIN and said they would fix it AGAIN. I look at my account, all seems to be fine.

... Three MONTHS LATER I get a letter in the mail saying I owed the same amount that had been owing when I got back from my holiday. Utterly confused I looked at my account and they had put the money back in???? So I called again (4 times) and on the final call I explained everything and luckily got someone who actually spoke english and took out all the fees added on over the time so it was down to the raw bill amount that should have been paid and out of my hair three months ago then explained how I could pay it myself to make sure it was all done properly.

one day when I have lots of money I am buying my way out of this contract... I haven't had one month where I haven't needed to call with an issue.
They are hopeless.

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20595 Someone from VIC thinks vodafone is super fail at 13 Jan 2012 05:52:19 PM
My first bill with vodafone was suppose to be $58 but when I received my bill it was $148. Apparently according to my bill I had gone $90 over my cap in the last 14 hours of my billing period... considering myself and most of the country were asleep during most of those hours as they were going from 8pm to 10am the next day. After visiting an office and being told to call customer service I was sure there was a mistake, I read over my bill and found it hard to understand as it wasn't showing where (as in was it call or txt or net?) all the different over amounts came from clearly just when i went over. After three different calls and each person even a manager just reading out my bill to me I gave up and paid. I regret giving up but there was zero information given to me that I hadn't already read on the bill. So confusing and worst customer service ever!!!!

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20590 Someone from QLD thinks vodafone is extremely!!! at 13 Jan 2012 09:20:23 AM
Vodafone insist they haven't received payments for my mobile and internet accounts. I have had the same account for approximately a year, used the same BPAY numbers and the bank says the funds were definately transferred to them. Where has my money gone?

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20589 Someone from VIC thinks vodafone is billing pricacy breach at 13 Jan 2012 08:32:34 AM
I had a call from a complete ramdom claiming she had been emailed from Vodafone the last 6 months of my bills, I can only assume its true because she had my mobile number and all my details, all attemps the complain to Vodafone have been ignored,
13 Jan 2012 09:14:12 AM: Call customer support and give them your mobile number and PIN and ask to check the billing account details, including your email address; don't mention that your bills are being sent to somebody else until you've checked the email address. If it's correct, explain the situation to them and see what can be done. If it's not correct, fix it and maybe see if they can give you some compensation for it. - VF Employee

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20578 Someone from NSW thinks vodafone is Liars and criminals at 11 Jan 2012 08:10:14 PM
A few months a go, I had a message to say that I could recontract without penalty to a Galaxy II. Seemed like a good deal as I was 13 months into contract with a dead HTC Magic that was 1 month out of warranty.

When I called them, they offered the $65 plan with $0 handset payments, or $45 plan with $10 repayments. After clarifying that there were no handset repayments, I took the deal on the $65 plan. They then offered a wireless 3g modem with 5 gig data for an extra $5. I took the deal.

Now, after a couple of months of not checking (I was foolish enough to trust them to get it right, as I have been a customer for over 10 years) I found I was getting charged $65 for the plan, $10 monthly for the handset and $10 for the modem.

When I called to complain, they said "but the notes on your account say you were told $65 plan + $10 handset + $10 modem". When I insisted that was incorrect, I was put on hold, then she came back with "I just spoke with the consultant that sold you the phone and they say they remember perfectly that you were told 65 + 10 + 10, you just don't remember correctly".

I then told them I was willing to accept the charges incurred so far, but wanted the remaining charges fixed, and they refused.

So, clearly talking to customer service doesn't help, and apparently the memories of the sales staff is infallible.

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20571 Someone from NSW thinks vodafone is ABSOLUTELY DISCUSTING at 10 Jan 2012 07:15:14 PM
I have been a vodafone customer for approx 5 months now and have had nothing but trouble. I have called vodafone numerous times and complained about the service, constant reception dropping out, Call dropouts, MMS issues (unable to send and receive), Internet just wont work keeps timing out. Each time they transfer me through to there technical department and ask me to do the same thing i.e. restart phone, clean simcard etc. This just does not work! I have clearly advised vodafone that this just does not fix any of my issues, they then decide to blame the fault on my handset. I have tried my simcard in numerous phones and still have the same problem. Today (10/1/2012) i spoke to male by the name of pratesh or ritesh who advised he couldnt find all the notes in my account? and advised due to the network issues he has to transfer me to the technical department Again, oh boy this is frustrating, I spoke to a male advised him of my issues and said he couldnt help me, i asked to speak with his supervisor, he asked me to hold and hung up on me. I am again trying to get a hold of vodafone and so far have been waiting 20 minutes and still havent been able to speak to anyone.

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20568 Someone from ACT thinks vodafone is fail fail at 10 Jan 2012 06:01:32 PM
My Account
An error has occurred.
Sorry for the inconvenience
- There has been a communication problem and your request has not been processed. Please try again later.
13 Jan 2012 09:21:47 AM: That's really specific.

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20567 Someone from QLD thinks vodafone is Extremely at 10 Jan 2012 01:25:51 PM
I had a phone with Vodafone which I got on contract over a year ago. The number was changed and with this the connection came up with an x = no signal. In the same house I previously had signal but it was low and would keep dropping out.
I called to complain and have this looked into.
I was told the issue would be resolved and my phone would work, I went through troubleshooting but was still unable to use the phone. I also had another phone with them which worked but still had the drop outs as it still does today. We agreed to send back the phone and have it cancelled and closed as I couldn't use it at all. It took almost a year for them to send me out a bag to send it back to them. I kept calling them every few weeks/ month to find out where the bag was. I eventually got it 11 months or so after we first agreed to have it.
During this time they continued to charge me for the second phone that I couldn't use.
I would have to ring regularly to find out what was the deal with my bill and phone, each time I would get different answers. I continued paying for the phone I was using and refused to pay for the one I couldn't use. They barred my phone (the one I could use) on numerous times despite being told it wouldn't happen and every time I called them to get it back on they would tell me I had to pay for the other phone I couldn't even use. Eventually after hours of arguing with them they would put it back on and place a small credit to get it by.. They would reassure me it wouldn't happen again and to only keep paying for the phone I could use. Despite doing what they asked it would happen over and over.

After I received the bag finally in August 2011 I sent the phone back immediately. I had to call them to make sure they received it. They had. But it didn't end.
I continued to get charged for the phone that I couldnt use and they had back.
My phone has been cut off 2ce now since october. The efforts to have that account closed and the fees dropped have been exhausting. I called the last time just the other day (1st week in jan 2012) after they barred my phone. I was told I had to pay the bill, there was a small amount credited on the account but not the total amount, I knew I shouldn't have anything owing because I had kept paying for the phone I use.
Eventually after an hour and a half of arguing with a 'team leader' he appologized after actually going back over the last year of notes. He had told me he had applied for a full amount of credits and had made a note summarizing the last years notes.

The only reason I am still with Vodafone is worry of losing my number which I have had for a really long time and because I still have just under a year contract left with them...
My phone I am still using still has drop outs and cuts off when I'm talking to people, or on the net. But I don't bother calling on that one because this has been a horrible experience already and I'm just waiting till September 2012 to finish this contract and leave!

I had been on prepaid with Vodafone for about 8 years, the moment I went on plan I feel like they have screwed me over....

Vodafone signal and service is discusting.
10 Jan 2012 04:45:06 PM: Why have you tolerated this state of affairs for so long?

You must have remarkable patience!

Agree it is hard to lose a number that is 8 + years old but there is no need to lose that number if you port it (move it) to another provider.

Advise you go to the TIO with your complaint, the likely end result is termination of contract, once that happens you can move your number to a provider that can provide a usable service.

TIO on line form takes less than 10 minutes to complete, contact details at the top of the page under the How To Complain tab.

Good luck and let us know how you get on!

Vodafail.com Moderation Team

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20565 Someone from VIC thinks vodafone is very fail at 10 Jan 2012 09:32:43 AM
billing problems

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20560 Someone from QLD thinks vodafone is Unequalled at 10 Jan 2012 06:12:05 AM
23/12/2011 - I recharge my prepaid mobile online using a credit card - $35 all time - and it said the transaction was successful but I did not recieve credit. Money was taken from my account and was a pending authorisation. I phoned the call centre and their response was I was not telling the truth.I called my bank to stop the payment but they told me they could not do that and Vodfail had to either not claim the payment or send it back to my bank.
I called back the following day as I still did not have credit, was told again that I did not recharge online using a credit card so I recharged again using my credit card over the phone with the call centre. This time the transaction was successful. I asked the call centre rep if I was still going to get double credit and her response was "Why would we do that when you did not recharge online? That offer is only for recharging using a credit card online." Are they serious?????

Now my credit card has been debited twice for $35 and the call centre still says the have no record of two transactions.

This is what appears on my bank statement:



Vodafail says I need to prove it to them by faxing or emailing my credit card statement to them. What is wrong with their accounts department if they can receive payments and not know about it or not know who the money belongs to???

I am very annoyed about this and only recharged online using a credit card because of the offer to double flexible credit if I used this method. I won't do this again and just go back to buying recharge vouchers. I am also not impressed having been told by the call centre that I was not telling the truth.

And I am totally fed up with having to deal with their foreign call centre.

10 Jan 2012 04:48:43 PM: Why do you remain with VF?

There are several other providers that would offer a comparable service and cost for you, you may need to think seriously about a new provider!

Vodafail.com Moderation Team

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20557 Someone from NSW thinks vodafone is Very Fail - Fail to the power of infinity at 9 Jan 2012 02:49:12 PM
To summarise..

1) I signed up based on your advertised product

2) I enquired about coverage, did research - Was told it was optimal... by Vodafone engineers

3) Was wrongly billed in the 3rd month and continued after that for numerous months.

4) spent hours trying to get issue resolved

5) vodafone admits error - Wrongly applied data allowance

6) Do not receive a bill for 2 more months - when I do its wrong.. spent a few more hours getting issue resolved.

7) I cancel plan after being fed up.. was told I owed nothing and was apologised to..told plan will cancel in January 12th , 2012

8) Receive bill for over $230 ... contradicting the consultants advise

9) next months speed drops to slower than 15kb/s - Engineers cannot resolve issue, apologise and say there is nothing they can do.

10) Lodge complaint to media authority ... unacceptable response from Vodafone.
9 Jan 2012 05:49:41 PM: 11) Media Authority will do jack-all.

12) You'll spend more hours trying to get a working phone

13) Repeat to 1,000's more duped customers

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20547 Someone from ACT thinks vodafone is Useless at 7 Jan 2012 01:00:27 PM
So, contract was due to expire so I rang up to ensure the contact was cancelled so that it would not roll over.

Was told that cancellation was processed.
One month later, my service had rolled over into a per-month-charge service.
Rang up second time, was told that the cancellation had not gone thru as the systems were down (a standard excuse whenever they stuff up). Was told they wou;d backdate the cancellation, stop the DD, and no further charges would be applied.
So, was surprised (well, not really) when $80 was taken from my account.

So here I am on the phone for the third time trying to get my money back. After too-ing and fro-ing, they have admitted their mistake and will apply a credit to my phone account (great, since I no longer have an account).

I have been told to ring up in a week's time to have the credit transferred to my bank account.

F you, vodafone....stuff your 'new towers' and stuff your customer service!!!!

7 Jan 2012 03:47:03 PM: Errr...........I think you have done enough running around for one of VF errors.

Why not take the issue to the TIO?

Tell the TIO what you have told us, takes less than 10 minutes to complete their on line form, a simple copy and paste of the above will suffice.

VF then have 10 working days to produce a solution, in your case return of funds and cancellation of Direct Debit.

TIO contact details found under the How To Complain tab at the top of the page.

Good luck and let us know how you get on!

Vodafail.com Moderation Team

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20531 Someone from WA thinks vodafone is at 5 Jan 2012 01:03:53 PM
6 Jan 2012 08:16:49 AM: they are leaving the old network there, just moving on to new technology, and adding another frequency
8 Jan 2012 09:19:08 AM: Voda are upgrading to the 850 Mhz band (same as Telstra) which is built for data, not coverage. If your HTC isn't 850 Mhz compatible it will still work, just not on the new freq. You get what you pay for, Go to Telstra if you want reliability on mobile network obviously as a much higher $$$ though...
9 Jan 2012 04:16:26 PM: the 850 Mhz band is good for data, but also travels further from the towers and better penetrates buildings
thats why they are changing to it

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20523 Someone from NSW thinks vodafone is EVERYWHERE at 4 Jan 2012 04:20:23 PM
Vodafone our relationship is OVER. Your poor coverage and data speed (particularly in major metro areas) is just pathetic. Customer service is woeful and billing is just down right useless.

You have been replaced by a sports model with big hooters....

Friends, you can now contact me again!
4 Jan 2012 04:28:45 PM: And TIO complaint lodged

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20519 Someone from NSW thinks vodafone is Close em down at 4 Jan 2012 09:15:44 AM
No access to account billing info on Internet for 3 days now.
I purchased a 35 dollar infinite plan and was immediately charged $30 dollar of flexicredit for my first few calls of a few minutes to Vodafone numbers. I think they have a systems billing prob again!!
So I try to give them feedback on their survey feedback, function..
It's no longer operational... Probably suffering from too much feedback!!
How sad
13 Jan 2012 09:31:14 AM: Call customer service and see if they can check your call history and see if those numbers in question are indeed Vodafone numbers. The $35 All Time recharge's flexi-credit of $35 would only be tapped in to if you are calling non-3/VF numbers during weekdays. - VF Employee

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20518 Someone from QLD thinks vodafone is cant give them my money at 4 Jan 2012 08:08:18 AM
Just left Voda after 8 years, can't even top up my account via their internet site reliably and no longer at all on the phone, internet delivery on the phone has become unrelaible the past 6 months, and now their "my vodafone" site comes up with transaction error and has taken numorous goes just to top up in the past 6 months also. Have gone to another provider yesterday, very easy to transfer over and keep number. Not to mention call congestion, drop outs, and the long mailbox message service announcment that cant be skipped and costs you call time just to hear it (it used to be very short), voda has very little to offer these days except expensive sms, call rates, flagfalls etc.

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20511 Someone from QLD thinks vodafone is Totally Incompetent at 2 Jan 2012 06:50:54 PM
3 months without 3G mobile broadband connection due to tower upgrade.
TIO involved.
Payment compromise reached.
Still billed as before.
Vodafone have deactivated customer service email address.
Had to reregister on new site.
No one answers emails.
NOC won't phone to discuss completion date.
And so back to TIO.
Here we go again!
2 Jan 2012 07:21:33 PM: Did you use your original TIO reference number?

Vodafail.com Moderation Team
13 Jan 2012 06:41:07 AM: No! VF resolution team have complaint as resolved as I was offered a discounted rate for 3 months. Did not happen and billing department even have amount showing as being paid from my cancelled credit card. I placed a condition of acceptance on the resolution i.e.; if billing for next period didn't reflect resolution then I would not pay any accounts future accounts issued but would still be using the limited VF service as my mobile is my only means of communication.
My emails to the resolution team are unanswered and I keep on receiving bills.
So; have lodged new complaint with the TIO as I have no intention of paying any accounts issued by VF.
14 Jan 2012 01:12:27 PM: For future reference if you use the same TIO incident number VF get 'fined' more heavily by the TIO as the issue has not been resolved despite VF claiming it has been resolved.

You sure are going through the VF grinder with this one!

Persevere, you will be successful!

Vodafail.com Moderation Team

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20510 Someone from NSW thinks vodafone is Dead loss at 2 Jan 2012 03:57:34 PM
No mess ... Hands up everyone that intends to sign-up with VF when they start to resell NBN access and landline accounts, just like Telstra or Optus. Market share will be 0.000000000000000000000000000000000000000000000000000000001% of the Australian population?

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20502 Someone from VIC thinks vodafone is attempting to steal from non-customers at 31 Dec 2011 10:02:06 AM
I am not a customer of Vodafone, nor will I ever be. Imagine my surprise when Vodafone tried to debit my account as a non-customer - this is of course attempted theft or stealing. Fortunately it was an account I hardly ever use so there were insufficient funds so it was declined. I contacted my bank to put an immediate block on direct debits from Vodafone - the bank employee said "Oh, not another one!" Apparently this is an extremely common request. I contacted Vodafone to complain and naturally the Indian customer service agent wanted my bank account details, which most especially in view of Vodafone's poor privacy record, I vehemently refused to do. I explained that I could provide the date, transaction number and bank involved, but was told that insufficient information. Perhaps I should report them to the police for attempted theft?
31 Dec 2011 10:16:57 AM: Blimey! That is severe!

We have had one or two instances recorded on vodafail.com of similar situations, my daughter-in-law works for a well known bank and she told me it does happen on a very regular basis, of course that is only anecdotal evidence with no recorded statistical substance.

I think you are totally right not to give out your banking details to a CSR, but here is the rub.

I understand that direct debits (DD) can only be cancelled by the originator, in this case VF and as a customer you can only block a DD for one payment only. I am open to confirmation by VF staff or bank employees on that statement.

Would suggest that you watch your account again for the next attempt at DD (presumably next month) and should one occur go direct to the TIO with this matter, should the matter become even more persistent you may wish to consider the Privacy and Banking Ombudsman as well.

TIO contact details located under the How To Complain tab at the top of the page.

Please keep us informed of the position.

Vodafail.com Moderation Team
3 Jan 2012 04:40:56 PM: Had exactly the same issue from an account closed off with this terrible provider some time ago. They kept trying to take funds. I went to TIO and hey presto all fixed. Got it in writing too. GO STRAIGHT TO THE TIO and STRAIGHT TO SLATER & GORDON and issue a writ against them. They are disreputable, disgraceful, disgusting and as for the mumble call centre in who knows where. AVOID THEM

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20482 Someone from WA thinks vodafone is BILL SHOCKED at 29 Dec 2011 04:25:47 AM
29 Dec 2011 07:10:25 AM: Engr, you need to complain to VF direct via their Customer Helpline of 1555 via your mobile.

Vodafail.com is a consumer focussed website to facilitate user recording of issues associated with VF, we have no direct contact with VF, but we do offer advice where possible.

Please see the information contained under the How To Complain tab at the top of the page for further details.

I have also removed your mobile number as your surname as we do not allow personal details to be displayed on this website.

Good luck!

Vodafail.com Moderation Team
21 Jan 2012 05:49:51 PM: This is so true of the bills I got, until I got OUT. Big bills especially when outside the metropolitan area in roam are the norm. Get out of the contract and go straight to AMAYSIM or TPG and see the bill come in each month the same and get a billion percent more than VODAFAIL offers. Stay with VODAFAIL and its like having a hand pulling $100 dollar bills out of your wallet permanently with you

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20476 Someone from WA thinks vodafone is extremely at 28 Dec 2011 06:07:58 PM
I was told I could return a contract phone and not be billed any termination fee. i returned the phone in September2011 and then received a bill for termination charges in October, November and now December - even though i have rang several times and have been assured the charges will be dropped as per original conversation in September....it is an absolute pain each time i try and speak to someone and when i do finally get through, a miracle if i can understand the conversation - absolutely sick to death aaaaaghhhh....
28 Dec 2011 09:18:16 PM: Go to the TIO.

You have tried unsuccessfully to resolve the issue, now it is time for an alternative strategy.

TIO contact details at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team

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20471 Someone from NSW thinks vodafone is Fake projection of fake data usage services at 28 Dec 2011 10:25:03 AM
On (Mobile number removed) we have been shown the data usage is exceeded between 30th Nov 2011 and 24-12-2011 so much so that it shows accumulated charges are $3482 which is indeed unacceptable.

This worse situation is still in progress for the billing cycle from 25-12-2011 till now.

This is fake information about data usage resulted in a fake generated bill which i am not ready to buy and would like to retaliate.

I have enough proof about fake data usage calculations which needed can be produced.

Please help me in this weird situation.


<<Name deleted at OP request>>
28 Dec 2011 10:47:10 AM: $ 3482!!! Where on earth did that number come from?!?

Have you tried to contact VF about this charge, if so what did they say??

You can contest this bill by going to the TIO, provided you have tried to resolve the issue with VF.

The TIO on line form takes about 10 minutes to complete and VF have to contact you within 10 working days for a mutually agreed solution.

The amount in in question $3482 will be put into suspension whilst the matter is being investigated.

I have had to remove your contact details and surname as such detail is not permitted on this site.

Suggest you try to get this matter resolved sooner rather than later, TIO contact details at the top of the page under the How To Complain tab.

Good luck and let us know how you get on!

Vodafail.com Moderation Team
28 Dec 2011 03:05:09 PM: Hi Vodafail.com team,

Thanks heaps for your kind support...i'll certainly want to go ahead with TIO, however as per VF (sorry to say this but i feel it's Vodafake) my bill is held up and now they will investigate the data usage between 22-12-2011 and 26-12-2011...which actually is showing some fake or wierd figures which are certainly not acceptable. On the top of that i don't know why my account usage details are not displayed between 29-11-2011 and 24-12-2011 over the My Vodafone page.


<<Name deleted at OP request>>
28 Dec 2011 03:25:52 PM: <<Name deleted at OP request>>, you need to ask the questions to VF, why are your account usage details not displayed (it may be to early for them to be displayed), when will the usage be investigated for the dates given?

Point out to VF the fake and weird figures, let them explain to you what they are.

If you remain unsatisfied advise VF you are taking the matter to the TIO.

Vodafail.com Moderation Team
29 Dec 2011 10:45:59 AM: Hi Vodafail team,

I totally agree with you.

We have received a notification about exceed usage for the entire month on 24th Dec 2011 with accumulated charges of only $199.45 then how come the bill generated on 25th Dec 2011 is showing $3482 it should be closer to $199.45 and including my bill together the bill could have been only around $300 to $350 only which is still acceptable, however on enquiring about it VF guys informed that once the data usage exceeds the limit they generate an alert SMS, however it is buffered for 3 days and SMS notification arrives at user only after 03 days....this is what iam totally disagree with as SMS alarts acts like an alarm there and all alarms should be (from my understanding)is real time alarm and informed to the user right away.

Then VF guys told me there was an excess data usage between 22 Dec 2011 and 24 Dec 2011 that resulted in a huge bill which is ridiculous because we haven't had any notification on 25-12-2011 or 26-12-2011 about excess usage between 22-12-2011 and 24-12-2011 instead a bill raised on 25-12-2011 with unacceptable bill charges.

My question here is how come some body using the data normally till 21-12-2011 and all of a sudden using mobile internet such a vociferously to mount up the charges to $3482 till 25-12-2011.

I am also not in an agreement the data usage can be crossed the limit till 21st Dec 2011 thus i have ordered VF to investigate the Data usage pattern from 15-12-2011 till 26-12-2011 and also i am suspecting here someone from VF team has actually tempered my wife's Handset remotely to enable GPS or something like that probably between 15-12-2011 and 21-12-2011 and same effect continued in next billing cycle as well i.e from 25-12-2011 as the data usage between 25-12-2011 &amp; 26-12-2011 is mounted upto $1610 which is ridiculous because once we have received the SMS notification we have actually unticked the mobile internet from my wife's handset and no internet used from 24-12-2011.

29 Dec 2011 03:48:28 PM: Now i am able to see the usage details between 29-11-2011 and 24-12-2011 thus as suspected the overusage that is reported is also the fake one as since 20-12-2012 the weird data usage is being reported in the capacity of 1GB, 2GB, 3GB, 4GB data downloaded since 20-12-2011 till 26-12-2011..which is certainly unbelievable and now VF is still investigating the issue from 15-12-2011 till 26-12-2011 and would come back to me by 03 Jan 2012....they have ruined my christmas holidays already i feel like going for lawsuit against VF but i am helpless and with no support from any one except your valauable team support.

if they are not gonna be right this time i am prepared with all details to go to TIO for further support.

Please advice me any further course of action.
29 Dec 2011 04:29:06 PM: Wait until the response from VF and see if they do reply by 3/1/12.

It could be an error on their behalf so best to wait until their investigation is complete.

However..........if there is no response by the time agreed with VF, take the matter to the TIO straight away.

Tell the TIO what you have told us.

VF then have 10 working days to respond to you to a mutually agreed resolution.

Keep us informed of progress.

Vodafail.com Moderation Team
9 Jan 2012 01:12:02 PM: It's been a high time now...i have to go ahead with complaining the issue to TIO...the outcome from VF was suppose to be by 3rd or 4th Jan 2012...however still they informed they are investigating...i need your suggestion should be now i raise an issue with TIO or i have to wait till the outcome comes from VF (as per latest update it's probably by 12th Jan 2012)...Please advise.
9 Jan 2012 01:35:17 PM: VF are moving the goal posts, not just wider but into the next field!

I think you have done what any reasonable customer would do and VF have not done what any reasonable provider would do!

Remember your first post on here was 28/12/11 even accounting for the public holidays that is still an extraordinary amount of time to get matters resolved!!

Time for the TIO, then VF have a focussed 10 working days to get the matter resolved.

Vodafail.com Moderation Team
9 Jan 2012 02:14:05 PM: Thanks heaps your valuable suggestions, i have raised a complaint with TIO now and lets see what happens from here. I am certainly hopeful TIO would provide me justice which i am looking for.
9 Jan 2012 02:48:44 PM: Good luck and let us know how you get on!

Vodafail.com Moderation Team
10 Jan 2012 08:44:59 AM: It's been a great help after going through TIO.....VF has reverted all the billed charges back to a normal bill. However the wierd effect continued over the next billing cycle i.e more than 8GB of data usage shown for mere two days 25-12-2011 & 26-12-2011 (for which accumulated the charges of $1613 is still under investigation and VF told me their Tech expert will call me back after carrying out the back-end investigations. Thus still the case is not closed. Anyways there is some relief.

Please advise me now do i have to continue with updating my complaint with TIO for these two days as well.
10 Jan 2012 04:40:22 PM: There is no need to update the TIO, VF (I believe) will close the case with the TIO once the issues have been resolved to your mutually agreed satisfaction, however should the need arise after VF have closed the case and the issue happens again you return to the TIO and quote your existing TIO reference number.

Once it is all resolved VF will ask you if it is OK to close the TIO incident, if you are happy with the result you agree, if not then you disagree.

VF will get a larger "fine" from the TIO for a second incident of the same issue, so it is in VFs best interest to get it right first time.

Vodafail.com Moderation Team
16 Jan 2012 08:17:06 AM: Hi Vodafail team,

Thanks for support & valuable guidance.

VF has informed me that when they will generate my current month's bill they will waive off the extra usage charges of $1613.99 as well that means these charges will not been displayed in next bill. However i asked for compenstaion about creating a tailor made cap with no data services for entire remaining contract period thus reducing the cap charges to $30 each for both of us our account and offer free services to my wife's mobile for next 06 months. Over this resolution VF will come back to us once they get any confirmation from their back-end team. Still waiting for complete resolution.
17 Jan 2012 04:06:34 PM: Well some result.........at least it is better than when you started!

Vodafail.com Moderation Team

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20453 Someone from ACT thinks vodafone is billing at 28 Dec 2011 01:37:02 AM
billing problem

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20441 Someone from VIC thinks vodafone is shit as. at 26 Dec 2011 09:52:33 PM
I lose reception everywhere, I even lost it at chadstone shopping centre..billed incorrectly, I have a samsung nexus on plan .. I wish I chose a different provider ..just gna have to stick through zz I hate you vodafone.
13 Jan 2012 09:10:50 AM: Go in to a store and see if you can get it repaired. If it still doesn't work afterwards, see if you can get an authorised swap in store as the Samsung Nexus doesn't support the 850mhz network. In Chadstone, there is normally sufficient reception for that particular network. Check the coverage on the VF website for specific areas first and see where the 850 network lies. - VF Employee

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20425 Someone from VIC thinks vodafone is 100% at 24 Dec 2011 12:39:01 PM
convinced to migrate from 3 to vodafone but was not told that there was poor vodafone coverage (virtually none) in my area. Constant phone calls to them and promises from them - telling my story over again each time and nothing improved. asked to go back to 3 network - they agreed but it never happened. eventually vodafone agreed that they could not provide a service in my area and released me from the contract. The equipment was returned. Now I have two accounts one from Vodafone for $1208 - because they say I left the contract early AND a bill from 3 for the same period for service usage!
all along I have had the worst customer service, outright lies and have been shunted from one person to another all of whom no nothing about the history of the complaint.
I have no intention of paying the accounts but where to from here?
26 Dec 2011 04:30:12 PM: The best thing to do is lodge a complaint with the TIO if you don't get anywhere complaining to Vodafone. More information can be found on the 'how to complain' page.

Vodafail.com Moderation Team
29 Dec 2011 05:47:47 PM: Agreed. I cleared up my problems by JUST advising this was my next option. Do it

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20412 Someone from ACT thinks vodafone is at 23 Dec 2011 07:26:08 PM
I would like to say that the service over the phone from Vodafone has been most unsatisfactory. I have called Vodafone with various enquiries four times within the last 2 weeks. This is why I have been unhappy with the service:

the wait times are over 20 minutes on average
I am passed from one officer to another at least 2 times - each time having to wait 10-15 minutes, again
twice the call 'dropped out' and I had to re-dial again
the service officers are often short and abrupt
my queries have been left unanswered and I've had to google or go to a shop

I was a Three customer and regret changing as their service did not incur such long waiting times and infuriating service.

In a 24 month contract with Three, mobile calls around Sydney have rarely dropped out. Now calls made in simliar with Vodafone have dropped out several times and the signal is weaker.

Furthermore, I have a pocket wifi account with Vodafone and do not understand why the account details are not together in the one place.

The contents of this email will go to the vodafail.com website as well as I am angry enough to do this. I will not recommend Vodafone to anyone unless the service is markedly improved.

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20408 Someone from NSW thinks vodafone is phone barring fail at 23 Dec 2011 08:40:10 AM
Yesterday my phone got barred but I had no idea why. I went to a Vodafone shop and they looked up my account on there computer. All invoices on my account have been paid but the computer said that I had something overdue. When they went to the collection link it said I owed them $127.44 but it didn't come up what it was about. The guy at the vodafone shop said "That doesn't make sense". He called up the Vodafone customer care number. The customer care said that they can't find any evidence of the $127.44 and they I should ignore it. The guy at the Vodafone shop got angry with customer care and said the phone has been barred. After the Vodafone guy argued with them they said that the phone should be unbarred in 20 mins then hang up. After an hour it was still barred. This time I called up Customer Care again and said that the phone still didn't work. I was continuously told that there is no evidence of the $127.44 and that the phone should be working now. I said that the phone still isn't working. I'm lucky I have a backup mobile phone with Telstra and I used that for the rest of the day. I turned my phone on today and it is still barred. If it's still barred by this afternoon I am going to go to the TIO. This is just ridiculous.
23 Dec 2011 08:54:45 AM: Just an update. My phone is working again. I just hope it doesn't get barred again.

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20395 Someone from NSW thinks vodafone is hopeless at 22 Dec 2011 09:06:00 AM
Now they have changed the email billing process so you cant print off the bill and see the bill details. I rang, was on hold for 20 minutes then half way through telling them, the call cut off.. I cant wait for my contract to expire so I can change to telstra
4 Jan 2012 02:18:05 PM:

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20386 Someone from Somewhere else thinks vodafone is total fail at 21 Dec 2011 04:00:16 PM
21 Dec 2011 04:32:13 PM: Ouch!!! That certainly was a painful experience and one that gets the blood pressure to rise!

However you have had the result you wanted and VF have lost yet another customer of over 7 years, at this rate the churn will be just newbies with no loyal customers left!

Please ensure you have cancelled your direct debit with VF, even though you have cancelled the contract the bills still have a habit of a monthly appearance, it is wise to check your bank account on the day that the VF bill would normally be withdrawn.

Finally thanks for sharing the experience and as far as your Lesson is concerned............agree entirely!

Vodafail.com Moderation Team
21 Dec 2011 06:32:44 PM: thanks will do.

Wanted to share with everyone what happened and hope they can use the letter as a draft if need be.

As for losing customer, last quarter they lost over 200,000...yep that's right.
21 Dec 2011 06:38:59 PM: Wow, 200000!!!!

A significant loss of customer base and also revenue!

Vodafail.com Moderation Team

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