26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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18762 Someone from QLD thinks vodafone is Billed for cancelled service at 18 Jul 2011 07:07:41 PM
Stupidly, stupidly took out a BYO modem month to month service with VF. Cancelled after less than 10 days. Contract dated 6 June 2011. Cancelled on 14th June 2011 as I was unable to use the service. Only used ~250mb in this time as it would connect, load one page and then stop working. I don't consider this a broadband service. Only phone calls shown on the account were to their 1555 helpline number, 8 calls in all on 6 and 7 June 2011.

I cancelled the contract in the Carindale store and dealt with a young Asian male who kept claiming their was no problem with their network. Yet the store had people claiming they had problems with their phone service.

He told me that I only had to pay $2.29. When I received an account they had billed me for the next month even though I had cancelled the service. I emailed them a reply to their emailed account. Today I got a SMS claiming I owed them $39.95.

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18748 Someone from WA thinks vodafone is Seriousy crap at 16 Jul 2011 10:51:10 PM
Spent over and hour in voda store this morning trying to upgrade iphone, waited 15 minutes to be served, was sent to post office to pay latest bill, came back with receipt as asked, waited a further 35 minutes to be served, only to be told to come back during the week as it is Sat and billing department required was closed. WTF!! Just wasted another hour of my live with Vodafone. Only went instore after 4 failed attempts to talk to anyone I could understand in their call centre. It's a sign....time to move on.

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18744 Someone from WA thinks vodafone is Feedback to Vodaphone at 15 Jul 2011 11:35:25 PM
I was cold-called one saturday morning by someone from Vodaphone when I was still with 3, and told by the rep that Vodaphone had bought 3 and as a result all their customers were being "encouraged" to move to Vodaphone. He had my access details, phone plan details, and full account information, and identified Vodaphone plans that would provide everything plus more that our 3 accounts would. I had concerns about the Vodaphone network since we have several friends who have experienced such poor reception that they have moved to another network - he "looked up" our address and told us our signal would be much better. He also made the transfer sound painless since it would be an internal transfer.
The deal sounded like it was inevitable since 3 and Vodaphone were going to be the same, everyone would have to transfer sometime, and everything would be matched or better than for 3, so I signed up. We received SIM cards in the mail about a week later, and switched over.
We had some initial problems with MMS messages because no one told us that our phone settings needed to be changed for the new network, the staff in our local Vodaphone store fixed this for us.
Whilst in the store I have learned that one of the key features of the 3 deal is not available under Vodaphone - with 3 when you are overseas on a 3 network in that country your calls are considered as though you are in Australia - which was attractive since we travel to the UK and Europe and want that feature, this is apparently not available on Vodaphone.
I have also just been charged over $900 by 3 for leaving thir network without telling them. They will refund it but only after a long and heated discussion with them. Basically Vodaphone salesman sold the deal as though it was one company, and you would take care of the transfer - BUT 3 levy a large charge unless their customers inform them, which I didn't do since I was told that this wasn't necessary. Whilst I will be refunded I will have the inconvenience of no money until it is refunded, and have incurred bank charges for going overdrawn - which is unfair since Vodaphone have caused this.
AND, apart from all the hassle I have had to do (and am still dealing with) to effect a "seamless internal" transfer my wife has such poor receotion in her place of work that her mobile is useless during the day. Since she works in the centre of Perth city approx 50m from your nearest store this doesn't reflect well on your network. I have also experienced far more dropouts and low signals than I ever had with 3.
My main complaint is that your salesteam made it sound like there was no option but to switch, that the switch would be completely painless, and that every aspect of our current contracts would be the same or better. If it had been just a telesales I would have hung up, but they had full access to 3's systems and therefore sounded very official.
As a result of your actions I feel very strongly that we have been lied to, and wish that I had never taken your call. Since your network is worse than 3's in the centre of Perth, South Perth, and Victoria Park it is virtually useless for us. I would like to switch back to 3 - but since it will become Vodaphone in the future this is pointless, and means that we will no have option but to transfer to Telstra.

I would appreciate your comments, an apology for your telesales team, and an assurance that 3 customers will not be contacted in this way again. I have complained to 3 about this and will follow up with them.
29 Jul 2011 11:17:29 PM: Thank you so much for posting your comment. My husband and I are "3" customers who have been cold called by Vodaphone and encouraged to transfer across (& as you've highlighted, they have implied that this transfer is inevitable). We will not be changing our current contact, based on your experience!!! (& will change services once our current contract expires or the 3 service declines).

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18719 Someone from WA thinks vodafone is at 13 Jul 2011 05:25:50 PM
As of 48hrs ago I was smacked with a $900 bill...
I have a $45 unlimited plan with 1gb of data per month. The bill was not for excess calls/sms etc but rather for going over the data limit. The interesting thing is when you work out the $900 in terms of how many mb of data over the limit i was it turns out to be close to 5gb. Even more interesting is the fact that records of data transfer for this month show that in the handfull of times i have accessed the net the data usage was at most 500kb. Then all of a sudden on 10/7/11 there is a massive 1.5 gb spike in data usage - this alone obvsiously exceeds my monthly data limit. However on 3 other occassions there over the next 24 hours I apparently downloaded files as big as 1.8gb.

I have the same applications on my phonw i have had for the last 6mo when i first entered the contract and at no other time have i has issues with data limits. And yet i had vodafone service attendants telling me it was me. I replied with the question of why would I knowingly go over the limit by an extra 4gb? Of course the customer service rep was silent and offered to slash $200 off the hefty $900 bill to which i replied thats a start now lets address the remaining $700. I checked the download records on my phone itself and apart from a 100mb operating system upgrade last month (outside of this billing period) i have no other updates that were downloaded so it wasnt due to automatic software updates either...even if it was, what bloody phone app needs software updates in the order of 4gb? In short the problem has yet to be solved and im waiting for a call back from one of the customer service managers. Any ideas on how to tackle this or any similar stories please let me know. Any help would be greatly appreciated
15 Jul 2011 08:53:29 AM: Have you gone to the TIO (details on the how to complain page)? When you make a complaint through them Vodafone will change their town and be a bit more helpful. You can also dispute a bill through the TIO so hopefully they can look into the situation and reduce it even more.


Vodafail.com Moderation Team

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18684 Someone from NSW thinks vodafone is WTF!!!!! at 11 Jul 2011 02:07:49 PM
Vodafone have admitted to putting my credit card details on someone else's account. Won't remove them, because I don't have authority over that account! Said I will be direct debited there bills! This isn't fail, it's borderline criminal!
11 Jul 2011 03:23:58 PM: Borderline?

You need to go to the TIO sooner and not later, it is not a state of affairs to find yourself in.

Suggest you do it today.

TIO details found at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team

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18682 Someone from NSW thinks vodafone is Not too bad at 11 Jul 2011 10:38:44 AM
Firstly, I'll be blunt - I ported to Vodafone because their 850 network performs better than Telstra all over Sydney. However...

They've accidentally ported my number onto someone else's account, and sent me the SIM/Service. So I'm with an account which isn't under my name, and I can't change it back because I'm not the account holder. To make it worse, doing this has also disconnected this poor random ladies number - and she's getting my bills. Apparently reversing the port allows them to fix my issue, but would totally disconnect her service and she'd not be able to get her number back!

I'm sure it will all be sorted out, but it's a little laughable. If this was a business service, it would be a total nightmare!

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18670 Someone from QLD thinks vodafone is at 9 Jul 2011 05:02:46 PM

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18662 Someone from QLD thinks vodafone is Epic Fail at 8 Jul 2011 06:00:22 PM
I have been on the same contract with vodafone for 4 years and the contract was with wireless internet. In april my housemates and I decided to get TPG wireless for our house. I didn't end up cancelling my internet with vodafone because it would cost more to get out of the contract than to just let it run out.. so here is my dilemma. The contract was for $39 a month for 7 gb, it doesn't cost more if i go over it, it just goes slower. So since april when i got wireless TPG I stopped using vodafone, just found out that they have decided to direct debit over $800 from my mums account for months april, may, june & july where I have not even used the modem.. aaaargh vodafone you are pathetic.

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18660 Someone from NSW thinks vodafone is Petty at 8 Jul 2011 05:28:19 PM
I have lodged a complaint with the TIO about Vodafail and problems with their billing system. The TIO advised me that they had forwarded the complaint to Vodafail for them to rectify. Vodafail responded by cutting off my mobile service two days later. Way to go Vodafail!!! Take your bat and ball and go home and sulk. Definitely joining the class action against you now!
8 Jul 2011 05:38:12 PM: If 10 working days have elapsed since the initial complaint return to the TIO with the above, use your original TIO reference number.

Vodafail.com Moderation Team

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18650 Someone from VIC thinks vodafone is Very fail at 7 Jul 2011 04:55:40 PM
Try this for size. I run a business account with "up to" 6 phones, at the moment just 3 active phones. The advantage of this account is I can add and remove numbers without penalty. Supposedly. Last number that was added to the account had a NEW ACCOUNT set up in my business name, complete with 2 phone numbers I've never heard of and has racked up several hundred dollars in calls. Additionally, they've been sending the bills to an extinct street address. I've given it straight to customer service to sort out and told them not to contact me until it is sorted out. They have a 48 hour deadline. Unbelievable.
7 Jul 2011 05:24:47 PM: Incredible and unbelievable!

Keep a separate note of all your conversations with Vodafail, CSR name, ID, incident number, date/time of complaint etc.

I have a sneaky suspicion you may need to invoke the services of the TIO at some stage in the not to distant future.

Vodafail.com Moderation Team

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18644 Someone from VIC thinks vodafone is Extreme at 6 Jul 2011 04:46:20 PM
6 Jul 2011 09:43:05 PM: Yea it really is hard to know where the usage comes from and we can only hope most people aren't overcharged. The TIO has been swamped with Vodafone complaints and what usually happens is that when you contact the TIO, they contact Vodafone and give them 10 days to sort it out.

If you don't hear anything from Vodafone within 10 days, go back to the TIO and they will increase the pressure on Vodafone.


Vodafail.com Moderation Team
6 Jul 2011 09:48:46 PM: You dont have the personal hotspot turned on?

Hopefully you sort it out.

8 Jul 2011 12:14:28 PM: I have a similar issue, a freind of mine works at Vodafone and is trying to resolve it for me, i am also going through the TIO, it is wrong for Vodafone to be able to get away with it from customers who dont anybody with Vodafone, keep us updated to your situation as will I, (my issue is topic 18657).
8 Jul 2011 06:12:20 PM: same issue, except my modem has not been used since april and vodafone have been directly debiting over $800 from my mums account. she is the erin brokervich of australia and vodafone don't stand a chance in hell.
11 Jul 2011 04:47:28 PM: Just got off the phone with Vodafone. They said they will waive the bill when it comes and add an additional 2GB each month for free. I'm glad it's over and hope it doesn't happen again. Thanks for the all support!
11 Jul 2011 04:54:23 PM: No worries and congrats! Glad it's sorted out now.

Vodafail.com Moderation Team

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18630 Someone from QLD thinks vodafone is Quite at 5 Jul 2011 01:56:14 PM
I've been on prepaid for years and the service was fine, but recently I switched to a postpaid account with a Nexus S. Almost exactly 1 month into the contract (After their 30 days no questions asked return policy) my data service went to hell in a handbasket. I can't get a 3G connection anywhere except the Brisbane CBD and constantly have to switch into 2G-only. Even when standing less than 20m from the local cell towers I get a horrendous data service.

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18629 Someone from QLD thinks vodafone is bunch of lying, thieving criminals at 5 Jul 2011 11:52:47 AM
21 Jul 2011 09:50:01 AM: I am currently have partially experiencing of what you have. I am actually living in City Fringe of Brisbane which is within 2km from CBD Central.

This month I have realised that there is an excessive quota recorded against my account which costed me more than $300. This is due to my internet did not disconnect for 6 days and during this time I have restarted my phone as I experienced very poor internet service. I contacted customer support straight away and later on their technical support and they only willing to give me $60 credit.

I have then written an email outline my request with reasons but they responded me to liaise with their technical support and billiing team whom cant help me any further. They are just ignoring my question. I guess I will go TIO as soon as I have received my bill this month too.

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18611 Someone from ACT thinks vodafone is Where to start.... at 2 Jul 2011 10:01:04 PM
Haven't been able to connect to the web through my mobile for about a week. It's ALWAYS slow but good grief!!!! Now they're going to start billing us when we connect to anything with a login?

Guess I won't be affected by that little piece of joy since I can't connect to a damn thing. Unfortunately I'm stuck with my phone for another 11months. So I suspect the drop outs, missing voicemails etc will continue.

As for their mobile broadband, that has been a total waste. I can honestly say my coverage was better with dial up. At least I can get out of that contract in a couple of months. Thank God for small mercies.

2 Jul 2011 10:24:38 PM: Oh,forgot to mention. After another lengthy call to the overseas call centre today to complain about my mobile broadband and to see if they could actually get me some coverage (you know the drill) they agree to drop my plan to a $15 for the remaining two months of my contract. When I asked if the contract would cease on that day and it would be disconnected, they said 'No. You will have to call up and have that done.'

'But I'm telling you right now, I want this contract to cease on 17/9/11. I do not want it after that.'

So I asked when the appropriate time would be for me to call them to arrange for it to be disconnected. They tell me I should do it about a week before it is due to expire.

I think this is insane, and an obvious ploy to continue billing me.

I then asked if there was somebody within their company that I could write to, confirming that I want the contract to cease as of that date. An email address? No they said. They then informed me they were at the highest level of the complaints section and that an email or letter would not be responded to. WTF????????????

Where the hell does Vodafone get off by making it so difficult for people to finish their contracts.

Screw it. That little piece of joy about not being able to send a letter or email through to someone to ensure it is finalised is the last straw. I'm going to the TIO.
12 Jul 2011 03:39:56 PM: You need to contact the TIO to get out. I'm in the ACT as well and was able to get out of the contract directly through just dealing with Vodafone. The only thing I had to do was send the phone back. They even sent me a AAE satchel to send it back in. Now I'm waiting to see if the manage to fark up my final bill. Otherwise I'm done with them. Been enjoying 2.5Mbps 3G connection in Gungahlin with Telstra for over a week now.

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18607 Someone from WA thinks vodafone is So so so baddd. at 2 Jul 2011 01:55:12 PM
I come under my mothers contract so I haven't had to deal with most of vodafone's crap! But months and months ago,, vodafone charged my mothers bill twice to her account. When she realised she called straight away, and the customer service was so bad she wanted to rip her own hair out! No one would help her.. So now, months later, my mum is still paying her bills minus the amount they charged her twice for. That's all she can do in the matter. That money has been technically overdue for months but no one has contacted her. GOOD ONE GUYS!

I'm not even going to start about the crappy coverage.
2 Jul 2011 03:08:14 PM: Time for the TIO to investigate as it appears you have got nowhere with Vodafail.

TIO details may be found at the top of the page under the How To Complain tab.

Contact them and tell them what you have told us, Vodafail will have to investigate the matter and give you a mutually agreed satisfactory response within 10 working days.

Vodafail.com Moderation Team

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18588 Someone from QLD thinks vodafone is Bad Fail at 1 Jul 2011 02:26:15 PM
Just received an email saying all handset data will be billed for access to bittorrent sites, VoIP applications and most importantly INTERNET BANKING LOGON AS FROM 8TH JULY!!
They cant be serious surely? Charge you to go online for internet banking from your mobile?

I'm outahere!

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18583 Someone from TAS thinks vodafone is terrible at 1 Jul 2011 09:37:37 AM
Just received a final notice for an account that was 6 months overdue. Account is a mobile broadband service that never gets used so i had basically forgotten about it but the real problem is it was never paid because vodafone didn't even send a bill in the last 6 months, nor did they bother to call or send a letter until now. Im willing to accept some of the blame for not noticing but its ridiculous that they can screw up so bad.

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18577 Someone from NSW thinks vodafone is EXTRA SUPER STRENGTH FAIL at 30 Jun 2011 01:53:12 PM
1) - I work in the middle of Sydney city and get no mobile reception at work - at all, ever! I was advised by Vodafone that the building is a 'black spot' and this will never be resolved
2) - After returning from a short trip overseas (3 weeks) I was greeted with a $600 phone bill. After 6 emails and 10 hours on the phone Ive had no resolution to the overcharges and data roaming charges billed (which was never activated. Upon non receipt of payment for incorrect charges, Vodafone decided to activate call barring on my phone without any notification. After contacting Vodafone to re-activate the service I was advised that it would not be activated until the bill was paid. After explaining the situation in relation to incorrect billing, I was told "to bad" and that bill had to be paid.
In good faith I paid $300 off the bill believing this to be the amount that should have been charged initially. It took me 3 days to get my phone "back online" leaving several freinds and family quite worried about me.
3)- My 3 subsequent bills have also been charged in error with data roaming charges when I am in Australia!?
4) - My Vodafone broadband constantly drops out. I have been working remotely from home on several occasions, when, BAM it drops off and I lose all my work.

I have never experienced not only such a poor service, but the manner in which the issues are dealt with (or not) are beyond belief.
Get your act together Vodafone! We've all had enough!

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18566 Someone from NSW thinks vodafone is Terrible!!! at 29 Jun 2011 07:47:53 PM
After months of terrible mobile broadband connection with my Vodafone stick, and even an upgrade to a newer supposedly better stick with no improvement, I called Vodafone to query the bad connection. They checked a few things and said my settings were fine, it must be a network issue, and they network team would investigate and call me back within 32hrs. They didnt. I called up 3 days later to cancel my account because I'd had enough and wanted to get a better provider. I was put through the ringer, being told that there were no service issues discovered by the network team. I complained that no one had bothered to inform me of that result prior to my call, and they said they called me and left a voice mail. I had not received a call. Despite this, I was still experiencing the same connection problems, ie. dropping out every 20 seconds, having to refresh an address link up to 30 times to get the website to show etc. 50 mins later I had been transferred 6 times to 6 different people who persisted in telling me that there was not a network problem, and finally told that if I wanted to cancel my contract I had to pay a $199 early termination fee. I was totally unaware that I was even still on a contract! My original 2 yr contract expired in June 2010 and apparently it was renewed last yr automatically! Given the lack of service I have received I don't think I should have to pay to end this supposed contract, regardless of whether there is agreement to it's existence or not. The saga ended with my resolution to take the issue to the Telecommunications Ombudsmen, which the supervisor I was speaking with did not seem concerned about. The customer service was nothing short of pathetic. In fact, lacking completely.
30 Jun 2011 11:12:27 AM: That is exactly why I only have a month to month contract or prepaid with any ISP now. No cancellation fee. It is also cheaper to buy your own router or modem from a computer store and tell them you have your own modem. Router's are better for security and configuration. Your own stuff can be used with ANY ISP!! and is usually cheaper and better quality, and has 12mth warranty if faulty. Mobile router-modems are ideal for laptop use even if you don't have a network because of their security features.

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18542 Someone from NSW thinks vodafone is turning iPhones into iPods EVERYWHERE at 27 Jun 2011 02:42:30 PM
At least the accoutns dept of slowdafone is on the ball.
Just got an SMS relating to their attempt to 'correct' their billing of data.
Calling 1520 outlines the scheme.

From where I stand, i.e absolutely cannot wait to be rid of the pain that I suffer due to vodashame, getting informed abotu how they migh charge me MORE is beyond ridiculous.

It's all about tethering and using P2P torrents, using VIOP via apps like Skype etc.

So where was this info in my contract ?

Changing contract without my approval ?

Lets cancel my contract without YOUR approval vodafone.
OH ! lets see, you coudl charge me for that.

Great big F in the middle of your name doesn't mean
fail. It's one of those expeteives.

28 Jun 2011 04:16:37 PM: umm... pretty sure that you missed the part about on line web services that require a log in AKA Gmail accounts, internet banking and stuff... all of these loged in services will also incur fees

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18539 Someone from QLD thinks vodafone is Very at 27 Jun 2011 11:29:39 AM
I have just purchased my third vodafone lite prepaid broadband dongle. The first one I broke so fair enough, the second however stopped working after 3 weeks and vodafone refused to refund and insisted on sending for repair, meanwhile I had to buy another to use in the interim. Now I have discovered that vodafone.com.au is blocking me. It has been happening for the last three weeks, I cannot recharge my account, check my usage etc and am fed up. Vodafail are you asking us to leave you?
28 Jun 2011 10:32:27 AM: I was told when I rang up a week ago that their web page for accounts was having problems, but I believe that was fixed. Are you using the same SIM all the time? If not, they block you because the account is linked to the SIM. There are so many problems with VF..k at the moment see www.whirlpool.net.au that I'd try to get the TIO to let you out of the contract, worse scenario is that they are forced to FIX THEIR PROBLEM.

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18537 Someone from NSW thinks vodafone is Massive at 26 Jun 2011 10:18:43 PM
Billing and usage inaccuracies

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18535 Someone from SA thinks vodafone is ULTRA FAIL at 26 Jun 2011 07:34:31 PM
We have been contacting Vodafone over the course of 6 months, due to lost coverage, cant make or receive calls, cant send or receive texts and cant access data. Every 2 weeks we are on the phone with Voda.

We have lost angry clients who kept getting cut off, clients that have gone with someone else because we couldn't respond to them, we had enough and contacted them to resolve it once and for all in April... 4.5 hours and 17 transfers around the world later, we thought we resolve it, but its still an ongoing battle with TIO involved. Hopefully settling by end of June. Luckily, we have been able to get out and have received the best service ever from one of our colleagues who provides personal account management and can help fix your problems, best service we ever had, we didnt only save money, but get fast, friendly and reliable service which we've never experienced with any other Telco. We have pasted the link to his website below and highly recommend anyone to call him to get help

<<Web site name removed>>

Thank God we are (almost) off VodaFail!!!
26 Jun 2011 08:33:07 PM: I have had to removed the web address as it may be construed as touting for business.

I have made a separate secure note of the web address and shall be in contact with the Vodafail.com owner for further advice.

Vodafail.com Moderation Team

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18533 Someone from NSW thinks vodafone is at 26 Jun 2011 02:03:19 PM
I Had a Vodafone mobile service account but unfortunately I had next to no reception at my work place after approximately 6 months of phone calls with their technical department they decided it was a black spot and they would let me out of my contract.

They wanted me to pay $2200.00 just to cover the handsets. but they sent me a bill for $2633.00.

In the email a (PERSONAL DETAILS REMOVED) writes that I agree to pay $2200.00 I have no written or verbal agreement with her that this would happen. I said i had to think about her offer.

I told them I would not be paying this amount as there company has cost me thousands of dollars in lost time, lost phone calls and lost work.

I then received a noticed from PDR collection service to pay the amount $2633.00.I rang PDR explained to them my story she advised me she would ring Vodafone and get back to me.

I never heard back from her or Vodafone. I presumed with all their complaints and the class action regarding their reception they let the matter go.

now i have a bad credit rating and cant get a loan.
26 Jun 2011 03:28:35 PM: That is not good.

It may not be too late to go to the TIO with this complaint.

Check out the How To Complain tab at the top of the page for further details.

Vodafail.com Moderation Team

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18512 Someone from NSW thinks vodafone is Beyond FAIL at 23 Jun 2011 07:13:12 PM
Billing issues. I was given a credit for the bad service and coverage. Months later they take away my credit and said it was applied by error. Raise complaint to TIO and someone from Vodafone calls me and said they will apply the credit and will show up on next bill. Bill arrives and no credit. Call customer service and they know nothing about it. TIO again. Not only is coverage a problem but so is their billing.

Everything from Vodafone is fail, including the phones they brand. Anything Vodafone is fail. Don't buy a footy sweater that has vodafone on it, something bad will happen.

Vodafone is a virus in many different shapes and forms.

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18508 Someone from NSW thinks vodafone is a joke but not funny at 23 Jun 2011 03:33:23 PM
Where do i begin? Each time i call Vodafone i am stuck talking to them for so long that the vodafone drops out (of course). They are useless! THINKING OF USING VODAFONE? WHY NOT ASK A VODAFONE CUSTOMER FIRST and save yourself a lot of frustration!!!!!!!! Ask me if you like, ive suffered their poor excuse for service for years. I hear other peoples private vodafone messages, I have been lied to for 2 years about a problem with my service and billing, only now they admit there has been a problem all along and they were just fobbing me off coz they didnt know how to rectify the billing problem. I am now on hold AGAIN waiting for the consultant to check with his supervisor...he is confused about my bill-if he cant understand it, how can the customer?? MANY MANY complaints about this mob. ISnt it a bit racist of them to have local Australian staff at call centres when you are buying a product or service, but offshore staff when you need any assistance after you r signed up.....hmmmm. check it out... call to the centre and press buttons thru to buy a contract- talk to an aussie. now call back and press buttons for billing or problems....presto-overseas cheap call centre! i think this is a poor and discriminatory process by vodafone.
23 Jun 2011 04:41:50 PM: go to the TIO, lodge a complaint :) they will get back to you it's the only way to get anywhere with them. you have to play hardball unfortunately

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18495 Someone from NSW thinks vodafone is The last issue I will ever have with Vodafail! at 22 Jun 2011 10:44:53 AM
Last Friday I used the Vodafone website to pay my bill of $300. The following day I checked my bank account to find that my credit card had been charged twice by Vodafone. I spent a good part of Saturday speaking to MANY MANY different people at Vodafone only to be told that they could not reverse the extra withdraw from my account and would keep the extra payment and add a credit to my account for next months bill!!!! I have spoken to my bank and handed the matter over to them to investigate it as Vodafone don't seem to understand that it is illegal to withdraw money from someones visa without permission!! After 7 years with Vodafone I am closing my account. Enough is enough!

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18474 Someone from QLD thinks vodafone is No service at 21 Jun 2011 12:44:57 PM
Told today when I went to shop to cancel service [called VF twice yesterday] that their network was being upgraded in my area and work would not finish for another two months. I was on a month to month plan but the sales rep I was connected to by phone in store insisted I HAD TO PAY FOR THE MODEM I OWNED OUTRIGHT. This was because I was a customer with VF but due to declining network availability and customers info being hacked got out of contract.

This morning could only get a 2g connection. Days before today either no connection or one page would load then nothing. Did a ozspeedtest.com test and it said I had downloaded GB/s in 0/s that's right 0 seconds. Wonder how this compares to the speed of light! Yesterday there was a recorded message saying they were having difficulties with their accounting system. Not surprised. Imagine what your bill would be like.

Just posting in case others have had this experience and VF keep trying to troubleshoot YOUR problem. Quite frankly their network is stuffed in Mansfield Qld and has been since earlier this year [~Feb/March]. Thought I'd give them another shot in vain hope that after MONTHS their network would be fixed. Not so.
21 Jun 2011 04:08:14 PM: Thanks for letting everyone know, if Vodafone can't fix it then you should be able to get out of your contract and find another provider. Goodluck!

Vodafail.com Moderation Team
27 Jun 2011 11:09:31 AM: Got out of the month to month plan I had with them after 14 days. Other people in shop also unhappy about the phone reception.

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18470 Someone from NSW thinks vodafone is customer care at 20 Jun 2011 05:19:40 PM

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18467 Someone from WA thinks vodafone is A Joke at 20 Jun 2011 02:45:09 PM
Vodafone have kept my money for over a month which was taken from my bank account twice by there automative recharge system a total of $98.I have sent them copys of my bank statement which clearly shows the mistake my phone was not credited with the recharge they have said they will reimburse me IM STILL WAITING

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18462 Someone from NSW thinks vodafone is The worst at 20 Jun 2011 09:53:07 AM
Apparently my data usage went up 3 fold in less than 3 weeks, but I never use my phone to use the net, they offered me a 5% reduction on the account.... big fucking deal vodafone! Their service is the worst of any organisation in the world! Their service is DOWN again today! No account enquiries, and the message on their account enquiries line is try back in a few hours! Not good enough as far as I am concerned. EVERY SINGLE VODAFONE CUSTOMER SHOULD BOYCOTT VODAFONE AND NOT PAY THEIR ACCOUNTS, AND TAKE A CLASS ACTION AGAINST VODAFONE.

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18428 Someone from NSW thinks vodafone is Totally amazing FAIL at 17 Jun 2011 06:46:21 PM
Wow. I am in shock. I have spent the last 2 days chasing up vodafone. I don't know whether to laugh or cry. Life sometimes throws you curve-balls I know, but this one has both blown my mind, and destroyed me emotionally and physically.

It all started 2 weeks ago when i was on a vodafone plan with my former employer. I as required submitted documents requesting access to make my number available to me once i retired my work handset, and simply switch it over to a pre-paid vodafone account.

Last 2 days of my life my friends. I took the days off work. Approximately 5 hours waiting around in a vodafone retail outlet. Approximately 6 hours on call (probably 5 hours of that on hold. I know their entire playlist of music. I also realised that the traveling wilburys were actually pretty good, after hearing 'Handle With Care' about 7 times today.) Add 2 hours of travel time.

I am still calling and trying to get my problem resolved, but it is past 6pm, and all my calls are going to India. 2 of them have hung up on me tonight. Not even God can help me now.

I can not express to you enough how harrowing this experience has been. The vodafone staff in my experience are good at their jobs. It's the company infrastructure that sucks, and clearly does not act to support the customer in a professional and respectable manner.

Thanks to the boys at Vodafail Broadway. Garfield and 'the skinny one'. I feel for you, but you did a the best you could. And a special shout out to Hannah from the pre-paid team. She tried, but as expected, the system failed her. Vodafailed her. Peace out.


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18417 Someone from VIC thinks vodafone is wrong billing at 16 Jun 2011 11:38:19 AM
Vodafone is builling me for txt message that was not made from my mobile, and are trying to make me pay for these messages.. i dont know who the number belongs to nor do i ever txt these no's. they are a rip off and the txt are $4.00 each..they are no help and their customer service is awful!!!
16 Jun 2011 09:35:25 PM: They are called premium SMS and you can put a permanant Bar on these services by calling 1555. They should provide you with a 1300 etc to call the copmpany who are doing these charges

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18410 Someone from NSW thinks vodafone is HUGE... EPIC at 15 Jun 2011 04:18:41 PM
December last year I posted on this site and contacted the TIO over Vodafails lack of reliability and refusal to cancel my contract.

Once the TIO became involved I was contacted by Vodafail in Jan and they agreed to terminate my contract. GREAT I thought.... well the next month I recieved a bill, I called Vodafail and was told sorry well cancel the contract and refund the amount. Again the next month, and the next I didnt bother calling as it had been agreed on two occasions to end the contract.

On the 4th bill after my account cancellation I call again to while I am told;

1. You did not cancel the account but cancelled the contract
2. I am still using the phone
3. I have to pay the 4 outstanding invoices

well after explaining the following
1. Why the F**K would I cancel the contract but leave the account running when I stated in my TIO complaint I wanted the account canceled, all ammounts paid refunded due to Vodafones failure to provide a service and no further amounts owed.
2. I smashed the phone + simm card at the start of 2010 and so it is physically impossible for me to make an outgoing call/sms/data service. I am not responsible for anyone who calls the number (which is redirected) for this phone as it was my business phone and so EVERYONE had this number.
3. They can go to hell if he thinks I am paying a single bloody dollar when I have repeatedly told them to bugger off.

The result
1. Vodafail will cancel the account once I have paid the outstanding invoices
2. The operator did not understand that forwarding incoming calls to my new phone was like a magazine subscription. The individual is not responsible for paying for magazines once they have declared their wish to cancel the subscription. Every magazine after that is a mistake of the company which it cannot charge for. While the support person was capable of cancelling the excess invoices out of the goodness of his heart he would only cancel two of them and I pay the other two (then the account will be cancelled).

3. I reiterated my comment about hell with additional flowery language.

Back to the TIO, for FARKS sake........

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18402 Someone from ACT thinks vodafone is Failarific at 14 Jun 2011 05:12:02 PM
Vodafone sent me a lovely wake up text message telling me that I owed them near to $500 on my monthly contract which usually only costs me $49. I have never been wide awake so quickly. I got onto customer billing support and they told me that as the bill had not been generated yet, they were unable to help me and I should call back in 4 business days time.

Now I have an anxious wait ahead of me to clear this mess up. The only thing I can think of which might explain this is that I recently upgraded my $49 plan from the 'old' plan with 50mb data to the 'new' plan with 1.5Gb. I was told that this would not affect the terms of my contract or cost me any more than the $49 a month I was usually paying.
17 Jun 2011 12:29:39 AM: I've just had the same problem! but at night, so now i can't sleep ...... Mine was for $600 .... i'm panicking and of course cant sleep. Let us know of the outcome!
17 Jun 2011 11:11:59 AM: Both of you need to go to the TIO, sooner not later.

The TIO will *suspend* the over payments until a mutually agreed solution can be found.

Details of the TIO are in the How To Complain tab at the top of the page.

Do not worry, you are not alone, do not lose any more sleep over Vodafail.

Vodafail.com Moderation Team
17 Jun 2011 11:26:21 AM: thanks very much :)
I've just spent half an hour arguing with some women in India, becuase i don't know my 4 digit pin ~ she said she cant even access my account with it ~ i said well i clarify who i am with providing all the matching details i.e. name, address, contact details etc etc ... but i was "supposed" to memorise this 4 digit pin and now I cant do anything about this ridiculous bill .... on a side note- it's amazing how i can get more of a response through there facebook page, rather than there call centre :(
17 Jun 2011 04:28:19 PM: When contacting Vodafail.....sometimes...........it is prudent to slip in the initials TIO.

The TIO has a tendency to focus their mindset, hey ho strange old world we live in!

Vodafail.com Moderation Team

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18387 Someone from QLD thinks vodafone is completely useless at 12 Jun 2011 10:09:34 AM
Some 4 months ago I terminated my contract with Vodafail, I have had several communications with their facebook team as I am constantly receiving texts and e mails about the old account, saying I owe them money.

The facebook team have advised me several times that the old account has been closed and I will not receive any more texts or mails.

I advised Vodafail facebook team that the next mail/text would result in a complaint to the TIO as I consider it harassment and spam. The Vodafail facebook assured me I would not receive any more requests.

Today I had yet another e mail, so, off to the TIO.

Is it really that difficult to cancel (several times) an account, or are they just totally incompetent?

Customer service has reached a new low with this bunch of twerps.
13 Jun 2011 01:32:18 PM: How many $ was/were the account(s) for?

Vodafail.com Moderation Team
13 Jun 2011 04:00:55 PM: Two accounts, one was for $543 and the other is for -0.001c!!

Obviously I am concerned that Vodafail will persist with the $543 amount and effect my credit rating.

The Vodafail facebook team at least agree that both accounts are closed, it just appears that their internal systems or accounting systems or just plain old people incompetence will not rid me once and for all of this appallingly inefficient and rubbish company.
16 Jun 2011 07:40:31 PM:
Update........had the best customer service so far from Vodafail.

A member of the resolutions team contacted me, polite, articulate, Australian.

Entire conversation less than 3 minutes.

He agreed it was Vodafails fault and could immediately spot the error, which he rectified.

He asked if there was anything else I would like to add, I mentioned to him about the lack of reception, dropped calls, no/late SMS etc ...... he fully understood the issues (probably heard them thousands of times) and said he would pass on my feedback.

So a result, well done TIO, well done resolutions team.

10 out of 10 for the TIO.

10 out of 10 for the resolutions team

0 out of 10 for the Vodafail facebook team

0 out of 10 for Vodafail.

Never, ever going back.

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18373 Someone from NSW thinks vodafone is charged additional downloads at 10 Jun 2011 05:21:38 PM
Vodafone have charged my company phone account $424 extra in "supposed" downloads. Issue is that...I dont play games, I dont download music, I dont use wi fi to connect. I have not done anything different in the past 6 months to make my usage go through the roof. plus they cannot provide me with any evidence other than their download report to say how I did this...any suggestions?

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18367 Someone from WA thinks vodafone is Epic fail at 10 Jun 2011 01:27:33 PM

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18363 Someone from NSW thinks vodafone is It's safer to buy a phone from a guy in the pub than sign up with Vodafone! at 9 Jun 2011 06:39:47 PM
I signed up for 2 year broadband, what a joke speeds where closer to dial up but I considered it was mobile so it was okayish.

The bit that gets me is I was supposed to get the 5,6 & 7 month free, it never happened. They now tell me it is not in my contract, even though they where advertising it at the time ending 31/03/2009.

They have the worst customer service I have ever experienced, rude, arrogant, pushy and down right offensive at times. To be fair, today I received good customer service but this is the first time in 2 years.

I've closed my account with them (even that was a struggle) and now that they have bought 3 I will be closing that phone account too. I will never deal with this company again.

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18342 Someone from QLD thinks vodafone is Epic misleading fail. at 7 Jun 2011 11:16:47 PM
After hearing of the well priced deal for the new Nexus S phone, I decided that it would be worth it to go back to vodafail and see if their network had improved with their deals.

The online order failed to generate a confirmation number, but the following day I received an email from Online Store Team Leader Simone Coleman to say my order had been delayed. Fair enough, cool that they let me know. A few more days passed and I called the customer support number. After being bounced around department after department, I was told I would be called back. After I had not received a call the next day, I rang back and was again bounced around seemingly forever, where I was told there had been an IT problem and that my order would be manually processed. Cool, an answer.

The next day I received a call from a customer support member saying that it would be better to post a new order now the system was working again. I did that straight away. It generated the order, all seemed well. Two days later, I got a second confirmation - the manual order had finally been given an order number, now they were trying to send 2 phones.

After calling and emailing repeatedly, I managed to get the manual order cancelled, which they did by forcing a credit check failure. A few days later (bearing in mind the expected shipping date was 1-2 business days) I received an email stating the remaining order had been delayed. No reason, just delayed. The online tracking still listed the order for 1-2 business day shipping.

I then received 2 emails, containing separate bills for $0, which indicated that the post-paid accounts, both of them, had been opened and I was being billed as of this time.

I contacted support, who explained that the remaining order would be in my hands within 5 business days, and nothing was to stop me from getting my phone. 5 Business days later, no phone. I contacted them again and was told there would be another 5 business day delay, but I would definitely be receiving my phone. Yet another 5 business days passed, I emailed support again, and 2 days later, instead of responding to my email, another automated email came through telling me my credit check (which had supposedly cleared 2 weeks prior) had been declined.

For the record, I have notified Vodafone that I would be taking these events public to help prevent more people being sucked in by misleading support staff.
8 Jun 2011 09:03:04 AM: If/when the phones arrive, you can refuse delivery at the door and I believe that constitutes non-acceptance of Vodafail's terms and conditions, ergo no contract.

Has the above happened to anyone else and what was their result?

Vodafail.com Moderation Team
9 Jun 2011 01:48:38 AM: I wasn't so much concerned about receiving 2 phones, as you said, refuse delivery of one of them, problem solved; the bouncing around and delaying, only to be let down entirely in the end is what really got me.
28 Jun 2011 05:02:40 AM: After continual avoidance by the Vodafone team to my pleas directly, here and elsewhere, I have now complained to the TIO. Let's see them avoid this.

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18326 Someone from QLD thinks vodafone is Very at 6 Jun 2011 07:22:16 PM
I have had Vodafone mobile internet for 3 years and since the first month. It has never worked from my property. Even Vodafone admitt that there is nocoverage where i live in an inner city Brisbane suburb. Each month i complain and each month they tell me that if do not pay the account, my phone will be barred. Last month after the 24 month contract ran out i sent them a user account for the last 24 months and they finally reimbursed me $1230. The next day i changed my accont to another carrier and now they are telling me that the girl in the shop had no right or authority to alter my account. Luckily, i had girl in store sign a refund for me and i am happy to take this all the way to court. Vodafone are a disgrace and as a matter of fact most of providers are the same!

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18318 Someone from VIC thinks vodafone is very at 6 Jun 2011 12:32:13 PM
vodafone havent been billing me properly for a YEAR AND A HALF!! very time i call they say they've fixed the problem and every month a bill fails to show up. no-one seems to know what is going on over there and i've had enough!! VODAFAIL!

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18305 Someone from WA thinks vodafone is a failed company at 5 Jun 2011 05:15:28 PM
I have been with Vodafone for nearly a year and in the middle of my credit it just cut out. I went to make a call and it said insufficient funds so I sent a txt to tell me how much credit I have and it says that you need to put credit on your account before you can use this service instead of telling me when i need to recharge by. Its time to change providers

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18303 Someone from TAS thinks vodafone is Account Usage txt Fail! at 5 Jun 2011 03:51:35 PM
Have used SimToolKit 3 times to see how much credit and data I have left for the month, it usually sends me a text message, none have arrived. i have called 1512 to check the same details via a call, it telss me what plan I am on but not how much I have spent and how much I have left, same for data. How am I to check my usage? Just stupid. How can you trust their service if you can not check these details??? Have checked the website which helped a little but still, crap service.

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18302 Someone from QLD thinks vodafone is Best at being worst. at 5 Jun 2011 02:54:02 PM
I left Australia yesterday and had to cancel my 3 Mobile broadband internet and Vodafail mobile service.

I called 3 Mobile the night before and they told me they would have to seek higher authority to cancel my account and that they'd be in touch in an hour. When I saw that my service was still running an hour later, I called them again and my account was still showing as 'active'. Finally after the 2nd call (and ENDLESS questions about whether I knew someone I could transfer the service to), the account was closed.

The EXACT same thing happened at the airport with my Vodafail account. I called them once and they assured me it would be cancelled. An hour later my service was still running. So I had to call them again when I was on the plane and had to rush the guy at the end of the call because the plane doors had closed.

GOOD RIDDANCE to terrible service!

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18300 Someone from ACT thinks vodafone is SHIT at 5 Jun 2011 01:49:18 PM
I have 3 Mobile which is owned by Vodafail. There are giving the same useless service as Vodafail. My phone just doesn't have reception, the internet is super slow and billing is super faulty.

Stay away from 3 Mobile.

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18279 Someone from QLD thinks vodafone is Useless at 3 Jun 2011 08:56:42 PM
I want to know how they seem to pick every important phone call of mine for the call to drop.

I'm sure the billing department would be onto me quicksmart if I "dropped" on paying my bills.

If only Saddam was still here - he could tell us this is the fail of all fails
4 Jun 2011 12:03:11 AM: We dont have to worry about Saddam, because behind every vodafone contract comes a terrorist cell

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18258 Someone from NSW thinks vodafone is voice mail/receving incoming calls at 2 Jun 2011 09:53:53 PM

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18238 Someone from NSW thinks vodafone is Beware of Telstra Boardband Mobile plan at 1 Jun 2011 05:38:28 PM

I have a boardband wireless plan (actually a business plan), 3G data allowance per month, no up front, thought I had a good plan but I used it up in less than 12 days, any thing after that is calculated by Megabyte, like a few minutes would clog your heart pain of up to $50 or above. My last bill ends up $350. So I was shock. I could get TPG unlimited for $35 dollars.
So I didn't pay the Telstra bill, Telstra flings shxt on my face and suspend, then cancelled my service and requesting payment for the total 24 months fee of $880 dollars. I rang them Billing, rang them Credit Management, rang them Customer Service, try to get my service back by paying the overdue amount without paying the full 24 month plan. They say no way, no exception, I have to pay all 24 month now before I could get my service back. They say the service is qanranteed and is now threaten to report me to the credit agent.

1/ I want to know if any one of you have similar experience with Telstra?
2/ Is there anything I can do about it?

Also to warn potential future customers to be very careful of choosing your plan with Telstra and the fine prints.

Lossing hope , where is the star in Telstra?
3 Jun 2011 10:42:23 PM: its called VODAfail, not TELSTRAfail
4 Jun 2011 08:50:22 AM: @ 4 Jun 2011 12:42:23 AM See post 18236.

Vodafail.com Moderation Team
23 Jun 2011 10:27:20 PM: haha. you wouldn't have that problem with vodafail, as the device wouldnt have connected in the first place!

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18203 Someone from SA thinks vodafone is BAD at 31 May 2011 04:28:40 AM
I ported from 3 to Vodafone 9Apr. On 6May I received a message saying I was $85 odd over my limit. I phoned V/f. On 10May I found I was 196 off over and hadnt used the internet since 6 May when I got my excess message. They disconnected me from the internet - I agreed to it! I received my account for the month - $440 odd. How did it get to that. I havent used the internet in any way. Im on the Infinate plan and hardly getting any benefit from it. I only use texting/mms now and the mms sometimes can take up to 6 or 7hrs to get to the other end - Im only sending them to people in Aust. I get roaming a lot, get cut off on my calls (havent used that service for about 2wks now). Continually getting cut off a site and then it keeps reconnecting and reconnecting and reconnecting without getting anywhere. Ive contacted the Ombudsman and am trying to get in contact with the person from V/f, the last time on Mon, asking her to phone me on my landline when I got back from where I was staying. Didnt return my call so going back to Ombudsman. Im fed up with it. NEVER have I been billed so much. They had the gall to tell me on the 6Apr to increase my plan by 1Gb. The last time I called last Thur I think, I was told I had used 3Gb - where/how. How can you do that when you arent connected to the net? I only paid the $49 for the month because Im disputing the amount I am supposed to owe. I dont care what they say, Im NOT paying it. Under the circumstances, I feel they should spread that non existent usage across 2 months. Im fed up with the N8 freezing all the time, so am taking it back and going to demand a new phone. I will not have it sent in for repair. Its frozen about 4 or 5 times since Apr 9!

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18200 Someone from NSW thinks vodafone is Very at 30 May 2011 09:46:59 PM
Apart from the continual 'no network' signal in my inner city area of Sydney (infrequent to no reception right in Darlinghurst Sydney if you can believe that ) continual dropouts and inability to use 3G along with late SMS messages, the piece that ticks me off is that Lara never seems to work efficiently and customer service, whilst continually repeating the company polished standard apology for every bloody thing yet not concerned one bit since earning rupees are all they are there for etc etc apart from all that I had my phone service barred THREE times in succession in one week on the back of SMS messages warning this simply because of an unusual spike in phone usage - due to two week overseas work trip where I had to use the phone. All owed monies are debited from my business account. It is a business phone and I have been with voda for 14 years yet as a CEO of a company I had to call and wait for customer care to refer the matter on to the technical dept for reconnection only to be disconnected again - three times around the merry go round I went. And does the Bangalore brigade really care? I think not since negotiating the complicated construct of Lara and getting to the right people makes me believe that every mental effort of the powers to be at VF is being suborned to device a customer call number guaranteeing a high attrition rate amongst callers out of pure frustration.
I really just want to know how I can get out of the current plan if at all possible because of poor service in every way.
31 May 2011 05:57:58 AM: You have tried to resolve the issue and have appeared to be unsuccessful, the next step is the TIO, takes about 10 minutes max to complete their on line form.

The TIO details found on the How To Complain tab at the top of the page.

Vodafail.com Moderation Team

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18195 Someone from NSW thinks vodafone is waste of money and time at 30 May 2011 06:50:06 PM
Let me begin by saying my VF phone service is fine. But my mobile broadband is hopeless. This week-end I couldn't even log into the Vf homepage to recharge my account. All I need to do was download an e-mail attachment. I ended up having to drive into uni to do it there. Again today ... could barely connect and wasted literally hours trying to retrieve some stuff I needed to work on. My wife had the car otherwise I would have driven in again. Have been sold something that doesn't work ... it's not too far off outright fraud IMO

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18184 Someone from QLD thinks vodafone is What Data??? at 30 May 2011 10:00:23 AM
I've just been billed $143.00 for date usage that I have definitely not accessed. On one day that I have apparently downloaded 8Mb of data in a 5 hour period I was on a boat fishing and my phone was back at the unit I was staying at. I didnt have the phone with me....how is it possible that I was downloading data. If this sort of thing is possible, they (Vodafail) can have their IP4 back and shove it up their collective arrongant arses. Back to basics for me

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18183 Someone from QLD thinks vodafone is VODAFAIL at 30 May 2011 12:41:28 AM
okay.. I am an international student from Asia. I came to Brisbane just before the flooding happened so thankly I managed to get a VODAFAIL (at that time I didn't know) prepaid SIM card and a phone... but for some reason, I could not activate my SIM through online activation system... then flooding happened and I had to evacuate... I was desperate to contact my parents to say that I am okay but this stupid activation system did not work by either internet or phone. I actually had to wait for another week to visit the Voda store to activate my SIM. The story does not end here. I live in Brisbane CBD but I've been constantly getting call drop outs, delayed messages, no reception, etc etc... Since, I am a prepaid customer, I didn't want to waste my time arguing with Vodafail so I just bought Optus phone..but seriously, this kinda sh$$ doesn't even happen in my original country. I mean how the heck the company like Vodafone is still doing the business and Australian legal system or watever is not enforcing any restrictions?? my girlfriend is using a Vodafone as well and once, she was billed $600. At that time, she and I just thought she used hell alot of calls but I will definitely tell her about all the stories told by many customers on this site... cheers

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18163 Someone from ACT thinks vodafone is Vodapennytel fail at 27 May 2011 06:58:04 PM
Please put Pennytel ('PT') on the no go alternatives.

I am posting here due to the lack of communication received from Pennytel (a carrier that now uses the Vodafone network) to let off some steam.

Story is this: Optus recently dumped Pennytel as their official carrier, Pennytel has now requested its users to switch to their new Vodafone plans. They promised delivery of the replacement sims on 2 May. They promised, "2 working days".

This concerns the late delivery of my replacement Pennytel simcard and Pennytel's poor communication and service. This has to be the worst combination. Penntel (incompetence) combined with Vodafone (uber incompetence).

I am very upset with PT's tardy service. My phone has been disconnected since 13th May. Probably due to the port to Vodaphone initiated by PT. I was advised on 2 May that replacement Pennysims would be shipped within 2 working days. It is now 27th May. That is 25 days. Still no sign of a pennysim in the mail. Methods to contact me on the phone were gone for days since 13th May. The only remedy was to purchase an emergency simcard.

This is a pain, as it isn't my usual number. This problem is exacerbated by having a very ill grandparent who has me on call.

One thing that upsets me further is me having contacted Pennytel almost a dozen times between 2-20 May. Every single e-mail I sent was received and I got the auto reply:

"24-48 hours and we'll contact you" along those lines.

This didn't happen. Only until 4 days ago have I received reponse.

Almost 21 days later from 2 May, I receive an e-mail: "Case priority: Low. Please send us your address to confirm shipping".

So I did. But why do I need to confirm my address? I've ordered products and sim cards in the past. They shipped to the shipping address as specified in my profile. Also, if they needed me to confirm my address, why didn't they send this e-mail ages ago?

In addition, they setup this system on their website to streamline the switching to Vodafone plans. You simply log into your account and click on the voda plan you wanted to go into. The claim, "We'll do the rest". So this e-mail 20 days later to ask me to confirm my address? Utter bull shit.

I have never been so upset with the customer service of a company before.

In addition, since the beginning of receiving the Optus cancellation announcement to the Vodafone switch (Was known since Mid-April)I have sent various e-mails with simple inquiries concerning the new plans and so forth. I just wanted clarification on what I was getting into. Is that too much for a customer to ask questions on things he isn't 100% on? Well, objectively I think that's quite fair. Well, Pennytel hasn't responded to any of those either.

Really, I just want my micro-sim delivered so I can get on with daily business. I have ill relatives that need to contact me in emergencies. I have customers that need to contact me. The fact that I have had to go out of my way to purchase an emergency sim is already too much.

Overall, the lack of communication, the loss of business and the overall frustration and suffering I have endured has led me to elevate this to the TIO and ACCC.

I hope that Pennytel can quickly resolve this so I can just get on with normal life.

Pain in the ass.

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18162 Someone from QLD thinks vodafone is 50% discount for 3 months fail at 27 May 2011 06:50:51 PM
I applied for a pocket wifi plan $39 in a store and they have a promo 50% for 3 months. So when I got my first bill, I was billed in full so I wonder why the promo did not happen, then I rang them and the Indian guy told me that wait for 4 months sir cause it will be deducted on your fourth month bill. ok I waited for 4 months, then 4th comes but still no discount were found in my bill so I rang them again. this time an Indian girl and now telling me that they don't have promo during that time WTF. I told her that I called on my 1st month but the Indian guy told me that it will be credited in my 4th month but its not happening. So I decided to cut-off my connection. Be careful on any promo from Vodafone cause its not true.

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18158 Someone from SA thinks vodafone is how do they screw up this much? at 27 May 2011 05:26:42 PM
I have 2 accounts, a 29 per month mobile phone and a 15 per month mobile broadband. I decided to upgrade my mobile phone to a nexus s. This sounds relatively simple, call them, upgrade mobile. nooooo, they upgraded my mobile broadband (a usb stick) to a 29 per month mobile phone account. I now have 2x29 per month mobile phone accounts.

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18157 Someone from WA thinks vodafone is On a scale of 1 to 10, its Hiroshima at 27 May 2011 04:31:23 PM
3 Jun 2011 09:59:31 PM: :O You poor thing! That sounds horrible! I would be so annoyed!!! How have you typed such a detailed report without even sounding slightly irritated! You are wonderful! Customers should be more like you ;) :P
I really can't believe the last sentence of your story: "She put me through to the customer call centre in India, I was transferred to the technical department (start the story a third time) and they said that my area was below standard and offered me 50% discount on my bills for June, July and August because they were erecting a new network tower in my area in June." I was told EXACTLY the same thing when I went into a Vodafone store and was put on the phone to someone in India and then put through to the technical department. I was told my area was on the border of being rural (I live in Lesmurdie/Kalamunda...) and that the network towers in my area interfere with each other... Wow!

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18156 Someone from NSW thinks vodafone is at 27 May 2011 03:40:46 PM
Earlier this month VODAFONE admitted to faults in SMS service, hence they are giving people free sms service on a nominated sunday.

What use is that to people who doesn't need to send sms on that day. They should be CREDITING CUSTOMERS ACCOUNTS for charges on SMS that failed on the day!!!

When my contract is OVER, its OVER VODAFONE ! ! ! TELSTRA or OPTUS are my likely future service provider.

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18134 Someone from VIC thinks vodafone is BREATHTAKINGLY ARROGANT at 25 May 2011 10:40:25 PM
I am on a $79 with 2GB data plan. Spent 3 weeks overseas, occasionally using roaming to check email and use maps. I return to $2000 usage racked up. One call I was charged at $80.85 per minute. Then for the privilege I was barred from outgoing calls because I went over my cap. DISGRACE!!!! They wont drop the restriction until I pay up but i haven't even been billed yet!
I will be demanding a refund if they take that $2000 and a release from contract. ** UNACCEPTABLE **

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18128 Someone from NSW thinks vodafone is Exponentially failed at 25 May 2011 05:23:16 PM
I have a vodafone post paid and wireless accounts. I am so disgruntled by their service and their network that I am planning to start a video and post it on u tube to account for:
1. The number of times I get "No Service" (18 times yesterday - in Sydney CBD!)
2. When calls "fail" or "drop off" (does anyone get a connection around QVB or George St)
3. When the internet connection fails. (It never seems to work and Vodafone consistently charge us for it)

I have been on the phone with the company a number of times since October, making a complaint, with no support. And when I go to their stores, the sales agents actually ask me to drop their plan and go with Telstra!

Its typical of a hutch culture - get a stake in a company and run it to the ground and sell it off. Voda shame!

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18115 Someone from QLD thinks vodafone is OMFG Frustrating at 24 May 2011 07:39:41 PM
Paid my first bill in December via Bpay and they did not get my payment. After calling them 12 times and spending many hours on the phone to them the problem is still not fixed. They say everytime i call that they are looking into it and will call me within 10 days but never do. I have been told a credit has been put onto my account but keep getting bills with that first amount owing. I cannot put my frustration with this into words i feel like hitting a punching bag!! I just want it to be fixed so i can stop stressing about it every month when my bill comes ARGHHH!!!!!

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18108 Someone from SA thinks vodafone is Billing Bullcrap at 24 May 2011 01:51:21 PM
I'll make it clear that I have now changed carriers, but will continue with this nightmare story. I used to have a broadband account with V'fone, but due to spending more time at dial-up speeds and complete drop-outs rather than being connected.I logged multiple job request to rectify the situation to no avail.I asked V'fone to terminate my contract because they were not delivering the product I had paid for and I stopped receiving bills. 8 months later I receive a request from a debt collection agency to recover $300 on behalf of V'fone, and since I was to depart for an O/S trip the following day and had plans to apply for a home loan in the near future I settled the account with the debt collection agency, I did not want to have any credit "black-flags" against my name so felt compelled to finalize it. On my return from O/S, I rang V'fone and tried to recover my funds from them.
I was bounced back and forth between departments for 3 hours to try and settle this affair, made all the more difficult because of the thick accents of the call center operators and more-so because nobody had any clue how to handle my case.
In the end, they brushed me off, saying that because I had paid the debt collection agency, the matter was out of their hands, and then refused to credit me the amount to another mobile account that I held with them.
Simply, they billed me for a service that I was no longer a part of, and then refused to give me my money back when challenged.
Recently, when I changed carriers, the credit black-flag made it very difficult to convince another telco-carrier to take me on as a customer.
Every time I see the V'fone logo, I see red in more than one way.
Screw you very much V'fone.

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18089 Someone from QLD thinks vodafone is How to get a refund/credit at 22 May 2011 08:26:45 PM
Voda have upgraded their voicemail and you now have to ring their voicemail to check your messages as most of us can't get ringing alert to work properly to phone us with our new voice messages. Everytime you call voicemail they charge you a flagfall plus call costs (at least $1 a time).
THis adds up to big $$$ that Voda is ripping us all off for on purpose.
Therefore call Billing Dept and get a refund. I did. They offered me 100% credit on my plan cost for 3 months...then on my next complaint call a few days later they credited my a/c with another $20.
If everyone demands a refund/credit they will have to get of their arses and fix their problems properly.

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18088 Someone from QLD thinks vodafone is Voda scam...beware! at 22 May 2011 08:22:33 PM
Vodafone have buggered up their new voicemail system so that ringing alert for many people does not work. That forces you to ring to check for messages, which of course costs you about 80c to $1.50 everytime you check depending on howe long you take. This cost isn't covered in the infinity plans so its a trap that we'll all be paying for on our monthly accounts.
I believe this is intentional to get more money from us to pay for their lost customers who have seen the light and left Vodafone. Beware. Ring their billing department and get a refund.

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18084 Someone from QLD thinks vodafone is Coverage is awful at 22 May 2011 08:10:26 PM
I live in a built-up suburb 16.5kms from teh Brisbane CBD and can only get what Voda describe as "Outdoor coverage"....which means they don;t guarantee reception inside.
As I run a business I find this pretty unacceptable. This wasn't disclosed when we signed up on their plans of course.
They have offered credits on my account to appease me but what I'd really like them to do is bloody fix the problem...and they tell me there are no planned upgrades for my area at this time. Fan...bloody....tastic!! Tossers!
I cannot believe the arrogance of the top echelon at Voda Australia with an attitude like that. They have the money to upgrade their voicemail platform (which as far as I'm concerned was working perfectly and now is completely stuffed) while they ignore reception and coverage issues. I hope the board of directors sack the lot of them and get a management team who really know how to deliver service and quality.
Interestingly, sometimes I have 4 aerial bars (full reception) on my phone then it drops off to one or two (or none) within a couple of minutes even though I haven't moved. Its like the signal is wavering everywhere. My poor neighbour is seen discussing hois business with the world while he sits on his front fence in order to get reception....Yep, he;s with Voda too....Bloody unbelieveable!
23 May 2011 09:40:54 PM: I have to sit on my letterbox....sucks when it rains!

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18075 Someone from VIC thinks vodafone is 100% at 22 May 2011 12:05:08 PM
I used to be with the 3 network and my mobile phone reception was good enough to not have to use my landline. Since Vodaphone takeover I have 5% reception if i am lucky, my landline costs have increased and I continue to be billed for calls and mobile internet (which is free if used in a 3G reception area, but in my area it does not exist). Nearby areas are roamimng areas which I have to pay 55c/mb. Not Happy!!!

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18067 Someone from QLD thinks vodafone is MEGAFAIL at 21 May 2011 03:08:41 PM
21 May 2011 03:39:09 PM: Your mother needs to go to the TIO as soon as possible with the disputed amount and evidence, simple procedure, can take less than 10 minutes to complete their on line form..

The TIO apparently 'suspends' the disputed amount whilst an investigation is being performed.

Also it is worth mentioning that your mother is being harassed by an apparent Vodafail employee.

The TIO will ensure that a Vodafail representative, I believe from the Vodafail resolutions team, will contact your mother in 10 working days and try to negotiate a mutually agreed solution.

I suggest that you discuss the best result and fall back positions with your mother prior to the call.

The TIO details may be found under the How To Complain tab at the top of the page.

Good luck and let us know how you get on.

Vodafail.com Moderation Team

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18056 Someone from WA thinks vodafone is OMG! at 20 May 2011 02:00:47 PM
Vodafail actually gave out details of my account to my friggin ex girlfriend. No questions or comments left, just almost my enire account history. talk about an invasion of privacy. VODAFAIL SUK

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18051 Someone from SA thinks vodafone is disgusted at 20 May 2011 10:30:49 AM
I have a usb broadband account with VodaFone and it is the most frustrating piece of "technology" I have ever plugged in to my pc. Its speed is at dial up rate but also lacks stability. Why would you sell more devices than you network can accomodate. Absolute waste of money, like buying a car in Venice or a boat in Alice Springs USELESS.

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18047 Someone from TAS thinks vodafone is Automatic Recharge at 19 May 2011 05:46:16 PM
If you set up an automatic recharge you expect it to do exactly that. I even went into my online account to re-setup the automatic recharge. Vodafone said it would be processed within 30 mins... a couple of hours later I am still waiting. I then had to do a credit card recharge as I had some urgent calls to make which was not very convenient. I have also been disappointed with my reception and the fact I seem to missing out on messages that have apparently been sent to me.

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18038 Someone from NSW thinks vodafone is Very painful to deal with at 19 May 2011 12:46:59 PM
19 May 2011 02:56:03 PM: Please lodge this complaint with the TIO! They have surprisingly low complaint rates because people who've been put through all sorts of vodacrap suffer "complaint fatigue" and decide not to go and recooperate your loss.

Why don't you make the complaint in the name of principle, and donate whatever you recoop to your charity. This way you are at least formally informing regulators so that they can take action. Nigel Dews is able to talk down the misery he's put customers through because people like you (and me, initially) don't voice our concerns.

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18019 Someone from Somewhere else thinks vodafone is disastrous at 17 May 2011 06:49:15 PM
Am in Kolkata India. Enabled and paid credit on my prepaid account for roaming here. Nothing is working cannot receive or make calls. Extesive time and a lot of skype credit on to call them. They acknowledge that roaming is enabled and credit is there, they acknowledge they have a Vodafone partner here, they acknowledge there is nothing wrong with the headset and have done extensive trouble shooting on the phone to try and solve the problem. Even they have been reduced to suggesting I get a local Indian phoned or see if vodafone India can help. I do not think that is my job as vodafone OZ took my money (which I put on the prepaid account) to finance the roaming which I cannot use. The customer service people were attentive but it is not enough to be told the situation cannot be fixed by them since they set up the roaming and took the credit on the account for it.

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18018 Someone from WA thinks vodafone is EXTREMELY. at 17 May 2011 06:05:06 PM
Ok, so I was on the phone to vodafone for over an hour today.

Although where I live now, I do get reception.. But my phone tends to cut out a lot, I lose service quickly.. But I can turn my phone off and on and it's back.. Which is annoying but manageable.

I'm moving to a new suburb. I don't get ANY reception at all. Today on the phone, the man was nice enough to give me 3 months of free billing.. While they "investigate" the no service crap. So.. Rather then cancelling my contract.. They make me stay with them for 3 extra months while I don't have service? How does that work? I'm annoyed and sick of not getting answers. WTF!

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18012 Someone from NSW thinks vodafone is totally frail at 17 May 2011 03:32:45 PM
Trying to get answer to billing complaint (lodged on line May 12} its Now 3.00pm May 17. RING 1555 Put through to India again. I quote Question Reference #110515-000019 . Operator says he has no idea what that means. I ask him to put me through to some one in Australia. He says No one in Australia answers vodafone telephones. he then puts me through to his supervisor. his supervisor just as uncooperative. his name is AHMED. Why do any of us do business with this dysfunctional company ??????/

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18010 Someone from SA thinks vodafone is Billing at 17 May 2011 02:43:56 PM
After finally being released from the Vodaphone 3 contract for poor almost non existent service a few months ago, without any further charges or penality, I now find they are trying to bill my credit card yet again. I've even been charged a failed payment fine because I changed my credit card!

I'm sure this practice is bordering on illegal.

This company should be deregistered until these scams are sorted out.

So, it's back to the TIO !

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17994 Someone from NSW thinks vodafone is 100% Vodafail! at 16 May 2011 10:59:08 PM
I orginally was on paper billing,somehow,with out my consent it was changed to online billing.Well I recieved no bills & without a paper bill I couldnt pay the account if I didnt know what was owed.....then couldnt ring out or recieve,no sms,nothing! A week or so later after many hours spent on home phone trying to get paper billing sent out,I recieved an extra bonus.Ontop of the vodafail bill for couple hundred,there was the bill for the collection agents as well.This is after vodafail admitted to 1)changing my account to online billing without my consent. 2) Admitted that they did wrong in sending me sms alerts for my overdue account,after they had cut sms & in/out going phone calls!!!!!! 3)Agreeing to payment plan for my bill then finding out that Vodafail still sent me to a collection agency after we agreed to payment plan & to top it off,collection agency had black listed/defaulted my credit rating & promised to send me a letter from them & Vodafail stating that it was a mix up & everything paid in full,I am still waiting for that letter to turn up!!!!!ABSOLUTELY,TOTALLY P_____ OFF @ VODAFAIL.Trying to buy first home & this has stuffed me right up,even now on phone trying to talk to these idiots is a waste of my time.
17 May 2011 02:04:43 PM: The same thing happened to me!! Only I am now paying off over a thousand dollars because it was my word against theirs and according to them I was advised that it would be online.. Hrmm!!
If only I'd thought the TIO back then!

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17982 Someone from VIC thinks vodafone is Promotion Call - Melbourne Suburbs.... at 16 May 2011 04:03:16 PM
Haven't seen anything simular on the net yet.. YOU MIGHT FIND IT INTERESTING>>>OR EVEN COME ACROSS THE SAME GUY.....

I am having the same issue with Vodafail as anyone else. No coverage, constant calls to Customer Service etc.

Listen to this...

I was on $130 Business Unlimited Cap.
Due to low coverage at my add. they reduced it to $99

It even got worse, so they reduced it to $79 unlimited 2 GB Plan.

2 Weeks ago received an SMS from Vodafail, saying due to " July 2011 network upgrade" they applied 50% waiver on my plan for 3 month.

So I will be paying something like $40 for unlimted plan. (2GB is sufficient)


Last friday 13th May 2011 received a call from a BLOCKED number...
It was VODAFONE... The lovely gentleman introduced himself as VODAFONE STAFF and told me he has got a great offer for me....

I was curious and I went with the conversation - as I know already the deal I am on is due to the lack of coverage, frustration, endless calls to and from customer relation team - so I was wondering how come they can't see that on my account....

Anyway...He asked me for the PIN etc. etc.

He told me ... He can see that I am a HIGH SPENDER and he would like to reduce my plan.
So I asked him oh ok, how much am I spening at the moment.. He told me around $130 per month ... ( not sure where he got that figure from)

He then said yes for this particular mobile number THAT is the average you are spending..

NOW when he said what the mobile number was - I started to be very suspicious.. HE was looking at my Vodafone PREPAID NUMBER that does NOT EXCIST since 6 years... :-)

I asked him to check the coverage at my address, (Vodafone already knows about my area that there is no or poor coverage)

It took this gentleman over the phone not even 2 seconds to check the network coverage...and said, yeas you have exceptional coverage...

THIS IS ANOTHER HIT>>> He then asked me what time is the best to come and visit me at my HOME to talk about signing up for a plan... He would send someone to come and visit me...WHAAAAT???!!!

I asked him wow is that something new....? There was no answer to that, he persisted for me to give him exact time and day that I am available....

Asked him where he is located, as I would like to visit him and he said MELBOURNE CITY Call Center... I said, I am not sure that there is a vodafone call center...And his answer was ..........( a suburb approx. 8km away from the CITY) so not IN MELBOURNE CITY>.....

The ALARMS in my head went off, and I asked to speak to a Supervisor.
Spoke to him immediately, and confirmed that they are not a VODAFONE Call Centre, they r just a shop... VODAFONE DEALER ( selling phones and other stuff) .... He kind of was putting it back on my and said...well you have given us the PIN number so we can look into your account....
Well, I did yes, only under the understanding that he was calling from VODAFONE Call Centre.... and not from a dealer shop somewhere in the suburbs.....

He of course appologized, and said sorry about that etc. etc. etc.

Thought I might give you a heads up on my experience... A new thing vodafone is doing? I am also taking this further with vodafone, as I am concerned about my privacy - as those people introduce themselves as vodafone call centre staff where they r not.

18 May 2011 06:41:31 PM: Reported this issue to Vodafone...Today I was meant to receive the call back regarding whats been happening. They haven't put any notes etc. on the account.

They telling me now we will call you now within 24 hours. A JOKE!!!
31 May 2011 08:13:05 PM: I had something very similar happen to me at around the same date. I'm based on the gold coast and a caller gave me the same intro but highlighted the fact that he was "not trying to sell me anything". As soon as he said that, alarm bells went off and I became cold towards him. When he felt that I was onto him he toned down and asked if I was happy with my infinite 45 plan, I said yes, he asked if I was looking at getting any additional phones, I said no. Then he ended the conversation. It sounds like dealers are fishing around using the vodafone database of customers. MAJOR PRIVACY ISSUES - ALL CUSTOMER MUST BEWARE!

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17977 Someone from NSW thinks vodafone is incorrect billing at 16 May 2011 11:16:56 AM
Vodafone continue to bill me incorrectley. I have highlighted this on a number of occasions and in the end did not pay the l;atest bill. They have barred my account and still charged me the monthly fee for NOT using my phone. My contact is a pay by usage on a certain cap.

In hingsight they are just a money making orgainstaion that do not invest time in training their staff to deal with acount inquires. The thought of having to ring them makes me so frustrated. HATE VODAFONE

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17967 Someone from NSW thinks vodafone is Painful at 15 May 2011 11:54:23 AM
Since December 2010 Vodafail has been billing me $15 for an additional handset, which would be fine if I had ordered one or received one. Every month for 5 months I have been ringing customer support and after 30-45 minutes on the phone I have been assured that the problem has been fixed. And every month I get a new bill there it is again. The last time it was explained to me that it was a billing problem, well I think I got that! By which I eventually released they were trying to explain that they could not fix it because billing department had not replied to their email yet. I guess it does not occur to anyone to pickup the phone or something. I'm on my last contract payment this month and now I have to call them yet again!
15 May 2011 12:34:07 PM: Why have you pur up with this for so long. TIO fixed my problem!

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17966 Someone from ACT thinks vodafone is extremely at 15 May 2011 09:26:26 AM
put the pain back on Voda. Overpay your account and then contact them to ask for a refund. if 20000 people do this they will really know what frustration you are enduring
19 May 2011 10:26:13 PM: Huh?
4 Jul 2011 07:06:00 PM: LOL yeah give them more money.. you are an idiot.

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17962 Someone from VIC thinks vodafone is totally at 14 May 2011 08:35:40 PM
I was in billing problem, it took them 4 months to solved the problem. Then the coverage, they offered me new device which they claimed that might help connection issue but it was the same.
Now I have hardware and software issue on their mobile internet device. And I can't get any help because help line was closed.

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17958 Someone from VIC thinks vodafone is Bad at 14 May 2011 03:47:54 PM
I transferred to Vodafone but because I had tried to sign up over the phone and the computers crashed they said they would call me to finalise the contract. No call. I then went to the store and they could not organise an account because the person I had contacted on the phone had started the account. They said they would call. Of course they did not. I then contacted over the phone and got an account which they said was finalised. Then I got told it was not finalised and that they needed some further ID. I then received the phone but they failed to import my number from my previous carrier so I got charged by two companies. My phone then died and they told me to upload new software which I did. It died again and I sent it off with notice I had uploaded software. Three weeks later - guess what - they uploaded software. It died again. I am informed it goes back three times before replacement. A loan phone is given. It does not charge. I take it back and another loan phone is given. It does not charge. Is this crazy. I want to support Vodafone but expect some reciprocation.
14 May 2011 07:04:01 PM: Good luck to you my friend.

Vodafail.com Moderation Team

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17951 Someone from QLD thinks vodafone is Billing, Coverage deceit at 14 May 2011 08:59:54 AM
Well, Vodafone has fecking done it again. First up I got a Vodafone account and mostly it was fine except for patchy coverage away from major centres. Then in 2007 my wife got critically ill and for convenience, I got a broadband link from them after I was promised that where we lived was covered. We weren't! Oh, it's coming soon. It didn't. I hung in because there is phone mast was near us and we got good excellent signal, just no data. Two years later at end of contract I cancelled the broadband dongle. I upgraded to a Voda Legend and guess what even the local mast phone signal went down. Still no data as promised again. Called thier accounts to cancel the data and they wanted to charge me cancellation even though they didn't supply the service as promised. After a heated argument the accounts manager relented and said that they would cancel the data link and give us a rebate of $50. Guess what? No canceled data. No $50 rebate (which would have covered last months bill) and now I get an overdue charge of $15.

The only relief I'm going to get is to cancel, pay Vodafone out and hope the pain eventually goes away.

Vodafone! Forget it.
14 May 2011 09:06:43 AM: You need to go to the TIO with this complaint.

You are correct they are not providing the service as agreed, the TIO will escalate your complaint to Vodafail with a mutually agreed resolution within 10 business days.

The details of the TIO are found in the How To Complain tab at the top of the page.

Good luck!

Vodafail.com Moderation Team

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17942 Someone from NSW thinks vodafone is Sucks ... at 13 May 2011 05:35:37 PM
Damn ...i called the customer care and made an arrangement to postpone my direct debit for 2 weeks. I was told its be suspended, but to my horror i can see its been done.

WTF are their system is as bad as their network. I aint gonna trust the account department of Vodafone from this point onwards.

Be careful guys if you account is running out and seeking help from VodaFone.
14 May 2011 08:02:11 AM: ask them to romove direct debit they have to if you ask

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17931 Someone from NSW thinks vodafone is Epic at 12 May 2011 06:23:48 PM
Never receive voicemail SMS's to let me know I have messages, Never receive account balance SMS after recharging my pre-paid, Pre-paid value has dropped significantly (No more free SMS or V2V minutes or bonus's when recharging).
I have no reception 80% of the time, it drops in and out, but I mostly only get the 1 bar of it, I realise I might not live in Sydney but every other network has full coverage around this area (Maitland,NSW), Also, any free data allowance is useless as I never have enough reception to use the net on my smartphone.
Also I was told that my phone does not support MMS or Internet by staff at the local Vodafail store, despite the fact it is a brand new, vodafone supported, HTC smart phone (Legend), I have since fixed this issue myself (So thanks for that Vodafail staff of Green Hills shopping centre near Maitland NSW)

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17914 Someone from NSW thinks vodafone is at 12 May 2011 10:36:55 AM
12may 2011 Trying to down load my prepay billing history. Get a few results. then its starts to give error message tells me to ring 1555 talk to robot pretending to be human for 5 minutes then get redirected to a guy in India, He tells me they will have it fixed in 6 hours. HA HA HA the jokes on us again

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17907 Someone from VIC thinks vodafone is at 11 May 2011 11:00:44 PM
12 May 2011 01:17:27 AM: http://www.vodafail.com/single.php?p=17570

I would report this to the TIO

16 May 2011 03:47:07 PM: I have put in a report with my bank - they're going to straight to vodafone to claim it back. I only signed up with them in April too.
18 May 2011 09:53:12 AM: Same thing happened to me, stop your direct debit and contact the TIO, I got my money back ;)
26 May 2011 11:15:47 AM: OMG!! i have exactly the same issue as above

thank you for this info as i contacted TIO and they are looking into it. fingers crossed
27 May 2011 12:48:48 PM: I believe it is a cc fraud.. Seen a few people report $149 taken out of there accounts recently and they are not even a customer of Vodafone. I would say that an online site has become vulnerable and hackers have come across your cc details. And with being such a low amount saying its from Vodafone.Most people will just take it on the chin.
Best Solution: Call bank report it and cancel that card, get a new one.. Easy
29 May 2011 09:13:13 PM: I've discovered the same problem and I'm not a vodafone client nor have I ever had an account.
2 Jun 2011 08:48:54 PM: me too
8 Jun 2011 07:31:56 PM: I am not a vodafone customer but had 5x$149 charged to my cc. My cc issuer has stated it is not Vodafone, but a credit card scam.
3 Jul 2011 08:32:12 AM: i have also been scammed for 5 x $149 transactions from vodafone Tullamarine and i dont even use a Vodafone product or have been to melbourne when the transactions took place this type of shit pisses me off, not to mention the inconveniance of waiting for new cards to arrive.Kind regards the two headed tasmanian.

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17903 Someone from NSW thinks vodafone is customer service fail at 11 May 2011 08:17:40 PM
Wanted to switch my prepaid mobile "broadband" to a postpaid plan. Transferred 3 times around India. Each of them needed me to explain what I wanted at least 3 times, then couldn't find my account details. After half an hour of growing chest pain, I hung up on the twits and decided to go back to Bogpond.

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17900 Someone from NT thinks vodafone is epic fail at 11 May 2011 05:54:48 PM
ok we moved house, no reception at all...umm ok we are in the city, ok ring vodafail (i mean vodafone) explain to them i need the phone and that theres no service, even no 3g? they said they do test and get back to me in 4 days....5-6 days later still no word rand vodafail again put n hold for an hr got told they would ring back said if i move from this sopt i dont get any reception so they wouldnt get me, manager finally put on...charged me $400 to get out of contract and then sent to dept collector when they hadnt billed me??? for $30....

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17892 Someone from NSW thinks vodafone is terrible at 11 May 2011 01:32:35 PM
Vodafone locked my online account and When I called the customer service, no one wanted to resolve the problems!They just passed the phone to another person and I have to wait for as long as 30 minutes but problems still havent being solved!

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17876 Someone from NSW thinks vodafone is The Worst Company at 10 May 2011 02:57:36 PM
On Xmas Eve last year, Voda debited over $600.00 from my account for no reason. Took me 3 weeks to get it back over the holiday period. No explanation, no apology, no communication at all. Now, last week, they've taken $1049.00 from my account. No reason, I only owe them $23! Nobody can help me, they deny having received the money and insist I dont owe them that amount!! YES, I know I dont owe you the money so give it back! Nobody in India or Australia cares. I sent them my bank statement and guess what...they deny receiving it so I have to send it again. With 3 kids, a mortgage and about $100.00 left in my account I'm struggling. THEY DONT CARE!! If you are stuck in a contract with this hapless company, DO NOT SIGN A DIRECT DEBIT AUTHORITY! They've taken over $1600.00 from my account with no explanation. And yes, I'm still on hold!!
10 May 2011 03:36:59 PM: Any lawyers out there? A similar thing to the above happened to me (although, thankfully, I was able to get a loan to cover my rent). I lost a LOT of hair during those months!!

Is it possible to sue for emotional distress? This might sound absurd to someone who's not been through this, but I can tell you I was in a bad way for some weeks/months.

When I watch the vodafail video when he's picking up the bottle (to send a message in a bottle), I still think he's turning to the drink!!

Wondering if any store workers have suffered from stress/anxiety in a similar way?
10 May 2011 04:26:56 PM: Wow - horror story!

My friends you need to go to the TIO as soon as possible, this state of affairs is simply not good enough.

The contact details are at the top of the page in the How To Complain tab - do it sooner and not later.

Vodafail.com Moderation Team
10 May 2011 04:38:17 PM: Thanks for your support! I posted the above comment, and I'm honestly STILL on the phone. Have now sent my statement to them 4 times and they still dont have it, they want to call me back tomorrow, which they never do!

It's not absurd, this BS they go on with can take years off your life.

I sympathise with the employees though, this mess is not their fault and they are simply trying to earn a buck. They all seem unhappy when I speak to them, they must hate working there. The problem is at the top, the culture needs to be changed...they need to help customers, not hinder our lives.
At least the person I'm speaking to right now has given me their own hotmail address to send an email to, the first person to listen to me.

I wonder if the CEO would do that!!?
10 May 2011 08:21:21 PM: Yea it pretty terrible and I'm sure the employees aren't enjoying any of this either. The TIO should be able to help recover any money but if you're looking for emotional damages you would have to speak to a lawyer. The lawfirm conducting the class action against vodafone is here: http://piperalderman.com.au/vf/

Hope it doesn't get to that though and the money is recovered ASAP!

Vodafail.com Moderation Team

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17866 Someone from ACT thinks vodafone is Utterly & Completely Screwed at 9 May 2011 10:39:45 PM
Residing in the Gungahlin area... Completely No 3G coverage when I'm @ home (having to rely on my home wireless network) or anywhere in Canberra for that matter... Been on to Vodafone quite a few times, informed that they are still re-working on their towers for the area (this was well b4 xmas '10) & still no no resolve... Everytime I call them they can mysteriously credit my account $50... Still doesn;t help with coverage though, the phone they sold me, they now inform me is one they don't recommend (SonyE X10 - Didn't tell me that when I was comparing all the phones available - was the best phone on the market) Now Im stuck in a 24 month contract & I want out....
10 May 2011 06:25:06 AM: I'm in Gungahlin and have the exact same problem...$50 credit and all. It's better for the call centre to just pay you out each time you call than have another customer cancelling on their record.

I also have an internet stick, they offered to credit the full cost each month providing I let the contract run it's course.

I am an ex employee, and unfortunatly..there is no hassle free way out. I'd head straight to the TIO if I were you.

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17837 Someone from NSW thinks vodafone is super fail at 7 May 2011 11:13:52 PM
I'm supposed to have my monthly spending direct debited out on the 6th of every month. This didn't happen yesterday and I have a terrible premonition I'm going to get double billed (it's happened in the past). So I go to log onto MyVodafone to check if that's got anything. Suprise suprise, it's down, as it has been every time I've gone on in the past month! FAIL!!

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17822 Someone from NSW thinks vodafone is Shifty assholes at 7 May 2011 09:09:21 AM
On $79 Cap, my usage details last month showed $863, but Vodafone still charged me $23.something extra..

I called in this morning to find that the online usage figure doesn't include GST!!!

Which means:

1. My $900 limit isn't really $900!!! If I reach $900 and Voda will add 10% GST in the billing process and the final usage becomes $990!!!!! I can only use about $818 worth of calls, as 10% added GST will make it around $900

2. Their call rates on the website is crock of shit as they don't include GST that Voda will eventually add on top.

3. They really do have bad business model... Of all things, billing should be transparent at all times! Can't show usage of $XXX and add 10% GST in the final billing process!!! And if that goes over the monthly limit, the customer have to pay extra!!

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17772 Someone from WA thinks vodafone is Im back again at 6 May 2011 10:16:29 AM
Same as others no connection available. Need to text my wife and it rejects. Vodafone you are absolutely hopeless. Thank god one of my accounts are on prepaid. Bye Bye Vodafone

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17751 Someone from NSW thinks vodafone is Billed me for 1 year on a number that was cancelled. CHEATS at 5 May 2011 10:09:42 PM
Called Vodafone to inform them that my bag was stolen along with my mobile phone so that they could cancel my mobile number. I received a new one but they kept on billing me for the old cancelled number for a whole year. I rang up unsatisfied how they knowingly billed and cheated me. In the end I had to pay otherwise it would discredit me. UNETHICAL CHEATS!!!!!!!!!!!

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17743 Someone from VIC thinks vodafone is Billing pain at 5 May 2011 06:52:12 PM
We cancelled our contract with Vodafail, paid the closing balance by direct debit (verified by bank) and have Vodafail going after us with debt collectors still.

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17740 Someone from VIC thinks vodafone is Vodaphone is continually redefining every aspect of the word fail at 5 May 2011 06:28:17 PM
My contract is with 3 Mobile (Hutchison), however since the merger I have received messages from VHA stating my last bill have come back "direct debit declined please pay your outstanding invoice". Upon checking my bank account online and noticing the debit from VHA for the exact amount as stated on my monthly bill, I decided to confront my bank with the issue. The teller advised me that the funds had definitely been direct debited from my account. After being shoved between departments for the best part of an hour I finally was given the correct number to fax the statement too. Unfortunately this entire waste of time had to be repeated the following month again due to the incompetent staff and computer system "Vodafail" employs. What a shame that 3 Mobile (once a company that worked seamlessly without any major issues for me) has tainted its brand by merging with this poor excuse for a Telco.

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17723 Someone from WA thinks vodafone is at 5 May 2011 01:38:45 PM
I considered Vodaphone until they dictated to me how I would receive my bill and pay my account. Their attitude told me all I needed to know so I went elsewhere - seems I made the right decision.

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