26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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435 Someone from NSW thinks vodafone is Vomit at 17 Dec 2010 04:07:04 PM
I am a new customer, PAYING for 500MB per month (says so in the contract). Vodafone will only allocate 250MB to me. My suggested solution to this problem is: Vodafone should deliver its aggreed product. Customer service...I'm not sure I've had any yet (7 phone calls is my attempt to bridge the gap).
Upon examining call drop out, cost, flag fall and coverage, it is very likley (circumstance dependant) that the other networks offer a superier deal, despite less "call credit". Thanks Vodafail.

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434 Someone from NSW thinks vodafone is arse at 17 Dec 2010 04:03:14 PM
Can anyone get through "Customer Service" ??? They are an innovative company though. Rather than being on hold for 50mins, they now kick you off after 5... that way their stats look good

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418 Someone from NSW thinks vodafone is THE WORST! at 17 Dec 2010 03:46:46 PM
It is rare that I will have a phone call without it dropping out at least once. The record so far is 12 times throughout one conversation with a friend. In trying to reach customer service, I called 9 times only to be put on hold and then for the call to just drop out. I am the most easy going customer but this is out of control. Thank you for creating Vodafail and I hope the ACCC either does something about it or shuts them down. They are cutting corners to save a dollar at the expense of the customers. It's the worst service of all time... and that is saying something.

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416 Someone from NSW thinks vodafone is MASSIVE FAIL at 17 Dec 2010 03:43:39 PM
CALLS - Every time I go to make a call, the phone will hang for 30-60 seconds before it can connect through. Every second call I make will also drop out after 5-10 minutes.
DATA - my contract comes with 2GB of data - my smartphone will consistently tell me that I have connectivity issues. One minute I can get it connected to my work emaail, the next it drops off and constantly displays "error conencting" message, somtimes for hours on end.
VODAFONE CUSTOMER SERVICE - tried yesterday for 3 hours to get through to speak to someone, anyone except GODDAM LARA!!!!! After being on hold for anywhere between 15-45mins, my calls simply drop dead. This happened 4 times yesterday. HOW DO I SPEAK TO SOMEONE???

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401 Someone from NSW thinks vodafone is Cataclysmic at 17 Dec 2010 03:34:11 PM
I'm one of the lucky ones. I was with them for a year with an iPhone 3GS - mainly because Telstra was expensive and we're in an Optus black spot here. Always had call dropouts, but accepted it as part of the digital network - until, that is, we had a blackout at home and a sick child. Phones were out, and I couldn't get a signal fro Vodafone anywhere, despite being in their "3G coverage area".

Once child was sorted at hospital, I'd had enough. They told me "go out on the road to make a call - we only guarantee signal to the street - despite being on the top of a hill and facing the tower.

I packed up both phones, cancelled the plans and ported the numbers and told them to shove the service - they had breached their contract. They reluctantly agreed to termination fees, and allowed me to port that day (to Telstra), but took them 2 months to send me the post-paid satchels to return the phones. And the whole time they kept billing me - PLUS $1000 cancellation fee !!!

While their customer service may have improved in some areas (i.e. the Twitter guys were very good), their network SUCKS

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394 Someone from NSW thinks vodafone is mega-mega-fail at 17 Dec 2010 03:29:05 PM
I have the same issues as everyone else, constant "call failed" when reception has full bars.... 3G service is appalling and half the time I never have any reception in Rozelle!! Its 5 mins from the CBD WTF??
I called and complained in November - as one one day I had absolutely no service, nor did my 3 friends... I was offered a $10 discount off my bill. After escalating the complaint further, they eventually advised that I would get my monthly bill for November waived. It did not surprise me to receive the November bill, and sure enough, I was charged!!! When I rang to complain the consultant I spoke with claimed to have no idea about the ongoing service issues. Clearly vodafone has failed to even brief their customer service team of these issues, which only makes dealing with them more difficult (not to mention the issues faced with communicating to someone who does not speak English well.
I hope the ACCC rips them to shreds.

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387 Someone from NSW thinks vodafone is New unlimited! at 17 Dec 2010 03:23:35 PM
New unlimited plan, what fucking joke! I walked out the shop with it working (2bars on Blackberry in sydney CBD) Then 10min later 0 bars.... I havent been able to make a call since. Went back to the Vodafone shop next day. Got told to speak to customer service and lodge a fault... Im still fighthing to get a refund, Had to buy a telstra phone/contract and could not be happier!

Vodafone = Fucking piece of shit

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384 Someone from VIC thinks vodafone is Drop our calls every day at 17 Dec 2010 03:19:48 PM
I am getting so frustrated with Vodafone and will NEVER renew a contract with Vodafone again. Call after call is droipping out and you have to ring back for onother fee. Their customer service is and conflict resolution processes are a joke

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377 Someone from NSW thinks vodafone is completel at 17 Dec 2010 03:14:55 PM

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366 Someone from NSW thinks vodafone is Useless at 17 Dec 2010 03:04:59 PM
I'm on Sydneys northern beaches and have had two weeks without a single bar of reception. I spent two hours wading through the slop they call customer service and managed to browbeat them into paying half my phone bill at least. I recommend others do the same if you can get through to a human being within the 8 hours of a working day.

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361 Someone from NSW thinks vodafone is Epic at 17 Dec 2010 03:02:58 PM
business partner and i both with vodafone...dropouts are reaching a comical climax. Seriously cannot believe how bad the service is, calling customer service is a good cure for apathy as your anger levels will be 100% guaranteed unlike the service.

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357 Someone from NSW thinks vodafone is CEO MUST BE SACKED! at 17 Dec 2010 03:00:53 PM
The public must vote with their feet and get out of Vodafone until the CEO/MD is sacked for signing up new customers when they couldn't provide a service; not informing existing customers of problems; and for providing absolutely positively hopeless service. Vodafone wins the WORST CUSTOMER SERVICE AWARD FOR 2010. PERIOD. Have been with Voda for over 15 years. They don't deserve loyalty. Can't wait to leave. The Telecommunications Authority should step in without being a toothless tiger for us to be at the mercy of a giant corporation which is clearly involved in highway robbery!

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353 Someone from VIC thinks vodafone is Massive fail at 17 Dec 2010 02:56:26 PM
I'm a 6 year customer of Vodafone and have noticed their customer service sliding to an all time low this year. On hold for 30 minutes plus every time I call (however, if you call the sales line, you get through in 2 minutes - funny that)... I have also emailed them 3 times to request getting out of my contract because they have been so bad, with no reply.

The minute my contract expires I'm out - can't put up with it any more - but they have lost another 2 year contract from me (and I spend $60-$80 per month).

Nice fail, Vodafone!

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344 Someone from WA thinks vodafone is very fail service at 17 Dec 2010 02:52:49 PM
wrong information provided even before i signed on the contract. Wrong information again when i went to a different store. Called up to complain, and got a call back less than an hour with a real australian woman who was rude and not the least bit helpful anyway, after talking to someone in India, on hold for 30 minutes in total only to wait for a call back. Saving grace was a very polite gentleman from another store that listened to me and checked up his computer to give me what i wanted straight away, no hassles, no unnecessary documents etc etc... why did i spend all this effort? because vodafone is the only one with the blackberry i want on the plan that suits me. just because you have the monopoly doesn't mean you can be rude and ignorant to the customer. Customer service is crap, network service is below average, bills are unclear and myvodafail account on website is next to useless, vague and unclear.

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343 Someone from NSW thinks vodafone is Give me a shotgun and leave me alone in the room with Vodafone... at 17 Dec 2010 02:52:30 PM
Just this morning I sent the following e-mail to Vodafone. Then I saw a news article on SMH and this site was linked to it.

--- Sent today 17/12/2010 at 9am ---
Hi,

A couple of years ago, after being with Vodafone Prepaid for several years, I had a number of bad experiences with credit disappearing and poor Customer Care calls and decided to port my number to Optus, a decision I was extremely happy with.

Several weeks ago, I decided to purchase the HTC Desire HD (only available through Vodafone) on a 12 month contract and so I ported my number back to Vodafone in order to get the phone. Since then, several things have occurred that have made me regret my decision and I would like to express my dissatisfaction:

1. My number took a little over 48 hours to port, despite being told that it would only take several hours by the lady at the store. This was only a minor inconvenience, granted, but an annoyance still.

2. I have had a number of occasions when people have been trying to call me and my phone comes up as being switched off or unavailable. I believe reception with the Vodafone network, while decent, is so choppy and I can't predict the reception blackspots, usually in the same area that I otherwise receive great reception. This is disruptive to my work (I work 2 jobs and really need my phone on me at all times due to the nature of my work).

3. I paid my first phone bill (due 30 December) on Monday (13 December). Despite this, I have received a number of e-mail notifications and text messages subsequent to paying, telling me that I still owe the money. It is now 4 days later and MyVodafone still lists money owing. Can you please fix this.

4. I have tried for two days to call Customer Care, at various points throughout the day. I constantly receive the message that "due to unexpected large volumes of callers...." nobody is able to take my call. Top this with the fact that Customer Care are only open on weekdays from 8am to 8pm, and the aforementioned problems, this is ridiculously poor customer service.

I'm sorry for the negativity of this message, however I've completely regretted moving back to Vodafone and am contemplating leaving your company again if things don't improve; I have regretted my decision to leave Optus and it's only 3 weeks in to my 12 month contract.

Can you please tell me how you are addressing the problems I'm experiencing.

Many thanks,
XXXX
--------------- Message End -------------------

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331 Someone from NSW thinks vodafone is at 17 Dec 2010 02:50:39 PM
Service has been steadily getting worse for the past 6 months with hours and hours of "No Service" messages without any ownership from VF that there's an issue. Yesterday at 5pm I had NO SERVICE again between Crows Nest and Frenchs Forest for over an hour whilst trying to inform my young children's carer that I would be late. What's worse is I'm under contract till August and do not have time to waste waiting on a ridiculously long customer service cue. As far as I'm concerned they're breaching their contract with me but as the consumer you have no recourse. Shame Vodafone. You have to wonder if this is the work of the Hutchison Leadership Team after the takeover. Merger my %$%^#.

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318 Someone from NSW thinks vodafone is Total failure at 17 Dec 2010 02:43:37 PM
I live I'n lane cove Sydney, i joined up to vodafone for the $99 unlimited plan, for iPhone 4 as it was for $0. Signal keeps switching from 3G to 2g, drops out slow data speed and crashes the phone, useless customer service I have ported out to Telstra and have had the best coverage ever and data speeds with not one cutout or drop out!!!! I even paid out my contract as it was that frustrating!!!!! Vodafone should just shut down as there is no solution for this issue!!!

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308 Someone from NSW thinks vodafone is MegaFlop at 17 Dec 2010 02:36:49 PM
My phone service is, to put it blunty, complete and utter crap now with Vodafone. The staff are incompetent but not so much so to tell me the truth that the network has been pretty much rooted since they started merging with 3.
I have never experience such bad customer service in my life and now that one of my ex-bosses (a certain Croatian prick that worked in the online hotel industry up until about a year ago) works for Vodafone it can only get worse. They have employed yet another incompetent bulls**t artist.

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306 Someone from NSW thinks vodafone is Terminally Ill at 17 Dec 2010 02:36:36 PM
Terrible reception - poor coverage in Sydney metro and random drop outs even in the CBD!
Messaging - Missing or Delayed MMS with some up to over a day!
3G data - What data? 56K modems can download pages faster than Voda's mobile "broadband"
Customer service - should be renamed to customer suffering department. If your experiencing delays, where was the extra resources and communications? The Head of Customer Service should be fired. What a joke.

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293 Someone from NSW thinks vodafone is HOPELESS at 17 Dec 2010 02:32:12 PM
I called Vodafone straight after work to report some missing texts and the recording says they are now offering customer service 24hrs a day. Great!

Then I get a '40 minute wait' message. I leave a message and they called me back 1.5hours later. I told them I was missing a large number of texts over the last 2 months. She said she would transfer me to the 'Technical Department'.

I then get a '20 minute wait message' which was *immediately followed by* another message saying, "Sorry we are closed for the day, please call again tomorrow." and I was hung up on. Wth happened to their 24 hr a day service?!??!

Really nice way to deal with a phone call - not.

Went to a Telstra store the very next day to look at new plans.

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282 Someone from VIC thinks vodafone is Massive FAIL at 17 Dec 2010 02:28:10 PM
First of all - I myself is a telecomunication engineer working for one of the leading vendors. I called their helpdesk when I was trying to send SMS to Sweden but it did not work. But I could receive SMS from that same Swedish mobile. I asked the helpdesk guy about text message agreement between Vodafone and the Swedish operator Tele2. But the guy did not want to listen and kept saying I was using wrong number. I asked how come the same number works when I try from 3-mobile? He didnt answer and asked me to try his suggestion. And his suggestion was to add 0011 instead of + (when you dial overseas from Aus), country code, CITY CODE (which is only applicable for calling land lines) and then mobile number beginning with 0. So, the number for SMS should look like: 0011 46 03 071234567. Or just to explain how dumb that was I am giving example using Australian numbers - 0011 61 03 0411576891.

I told the guy that this would definitely not gonna work cause CITY code is not applicable in mobile number system. But the Indian guy got angry and he was so rude and said - "you first try what I tell you to try. who is the helpdesk? if you know how to do it, why did you call helpdesk? first try my recommendation, and if it does not work, call back again." and he hung up.

Of course it did not work and I called back the next day. Talked to an Australian girl this time and she agreed that what that Indian guy said was rubbish. But still she could not help to figure out why I cannot send SMS to Sweden but can receive.

Finally, after waiting for 3 months without a solution, and facing other issues like no coverage in my bed room, or underground car parks or even in safeway/coles, I decided to move to Telstra. Could be a little costly but their NextG got the best possible coverage.

So yeah - VERY POOR, RUDE, DUMB CUSTOMER SERVICE and VERY BAD RECEPTION.
27 Dec 2010 06:58:26 PM: You dont know how lucky you were, not being able to send sms to Sweden, try running a business and not getting any sms messages from anywhere, and not being able to receive calls, and having callers who cant even leave a voicemail message, but insted the vodafone message gives them the impression that the phone has been disconnected. Even Vodafone couldnt retrieve sms messages sent to or tell me who had tried to call me. "it all dissapeared" they said. This went on for eight weeks.Try running a business with this going on and being continually assured it will be fixed by tomorrow. I still get crap receptiona lot of the time, some sms messages dont come through and at times callers cant reach me, cant send emails at all ( vodafone did acknowledge they had an ongoing problem with email).
Vodafone (via a senior manager who I wont name) refused to release me from contract.Perhaps its time to email her again and with all this publicity maybe I should suggest she look at releasing me from the contract, refund what I have paid. As for her her denials regarding a lot of these issues that have come to light more recently, I may include ..."I told you so"
27 Dec 2010 07:36:51 PM: 'I myself is a telecomuication engineer', mate, Why don't you learn english first and improve your grammer before making race based comments. Yes, Vodafone's coverage is shite and most probably their call centre is nearly entirely manned by people of Indians origin (mind you, so is telstra & optus). How about sticking to highlighting what issues you're having with Vodafone and keeping your racial issues to yourself.
27 Dec 2010 07:43:24 PM: Well, speaking of grammar the correct spelling is 'grammar' not 'grammer' :)
better 'clean up your backyard' before you preach buddy ...
27 Dec 2010 07:46:47 PM: I think he is just stating that the Indians are a pain in the you know what to talk to because they don't speak fluent English and pretty much just know enough to read a script in front of them. Useless, they piss me off
27 Dec 2010 07:54:40 PM: How in the hell was this guys comments racial/racist or whatever. Your a bit of a sensitive little princess arent you.
27 Dec 2010 08:15:26 PM: How can the guy's comments be perceived as "racist"? He was stating that the guy he was speaking to was "Indian", that is hardly offensive!
Vodafone is constantly disappointing it's customers. When you are frustrated, it is extremely annoying to be told by someone at a call centre that your problem is easily resolved using the technique they suggested when you know it's ridiculous and it won't work.
So lay off about your racial views 27 Dec 09:36:51 PM - you're the one with the issue!
27 Dec 2010 08:17:23 PM: I understand how annoyed you would have been but you don't have to point out what race you spoke to. It appears to me that the guy you spoke to were dumb because he is an Indian????
27 Dec 2010 08:19:08 PM: Not "were" but "was".
27 Dec 2010 09:07:31 PM: But its true, most of the time when you speak to an offshore helpdesk the last thing you get is help, all you get is frustration at the lack of communication from the so called helper.
28 Dec 2010 07:38:24 AM: whenever my phone was on 3G i have to use area codes to call down the street. lmao, im guessing down my street is long distance now
29 Dec 2010 08:05:35 PM: you are all sad, stop hating here, proper spelling or not. at least were all on the same page when we say vodafone sucks. they have coverage outages all the time and there response constantly is that tower or signal updates are being performed as to the reason there is difficulty, however that is what the have been saying for 2 years as i worked for a vodafone dealer. plus i used to call the indians everyday and i would tell them how to do there job
31 Dec 2010 09:59:19 AM: Vodaphone has Customer service in India,now when I say I spoke to CS in India and Indian told me so and so I am racist?common people what a easy way to abuse...or are you ashamed that you are from India?
31 Dec 2010 10:32:38 AM: Dont people realise that English is the most dominate spoken language in India. I believe they also have the world highest percentage of English speaking persons too.
1 Jan 2011 02:12:26 PM: to be honest u guys seem to be having fun putting up with all this, and since u are putting up with all of this i think u guys deserve to be treated like this. How difficult it is t change service providers ??????
1 Jan 2011 07:42:11 PM: What a fool you are, dont you know what a contract is, dont you know that telcos prey on the fact that customers are locked into contracts??? That is how difficult it is to change service prividers!!!
2 Jan 2011 07:26:49 PM: Yeah i have been trying to change my service providers and it could cost a rediculous amount so shutup you obviously know nothing
4 Jan 2011 04:42:44 PM: Re: 31 Dec 2010 12:32:38 PM
Actually its China :)
4 Jan 2011 07:42:54 PM: According to Wikipeadia India is second to the USA in highest percentages of total number of population that speak English. http://en.wikipedia.org/wiki/English_language
9 Jan 2011 02:18:15 PM: i think people are pointing out the fact that they are indian because you can actually understand how their comments would sound to a customer who is annoyed by the crappy service they are getting. I work in telco and the amount of times i have had a indian answer my call and be rude, speak over me, swear, hang up and over all annoy me are very high to the few that are amazing at their job. like a chic named star at virgin....she is awesome at her job!!! and a guy from voda who says his name is tom is awful, rude and pisses me off. I actually hang up if i get him (hehehe a little bit of pay back)
21 Jan 2011 10:41:06 AM: For a network engineer you sure are dumb putting 0 in front of the swedish mobile number.

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280 Someone from NSW thinks vodafone is Infuriating at 17 Dec 2010 02:27:24 PM
I'm talking about customer service this time, and the endless phone queues and run around whenever you call them.

I tried to change my number to vodafone earlier this year (my employer was taking over my phone account) and the operation they said would take 'a few hours' took 6 days. I called them every day, was always kept on hold for over an hour, and was told every time that it would be resolved in a 'few hours'. I was hung up on several times - not on purpose, because I was being rude, but accidentally, because they didn't know how to use their hold/transfer functions. The first day I spoke to 4 different people just trying to get my number transfered, the first of whom was the worst informed customer service person I've ever worked with (I knew more them him).

And I suspect the whole thing too so long because they had me black marked because I got angry when they refused to refund my credit after I'd been on the phone to them for hours. They tried to claim it was my fault for calling the number from their store's website instead of the number for existing customers - even though I was a new customer and had never heard of either number.

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278 Someone from NSW thinks vodafone is Very at 17 Dec 2010 02:26:56 PM
CAlls constantly dropping and losing reception in Randwick NSW where i live. Call customer service to be told that there is a 30 minute wait- Great. Problem is I am on a 24 month contract otherwise I would walk. Seems like a breach of contract on their behalf ie not providing a proper service

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271 Someone from NSW thinks vodafone is VODA-CRAP at 17 Dec 2010 02:24:21 PM
SUCH POOR SERVICE AT HOME, I HAVE TO STAND STILL AT HOME AND HOPE TO STAY ON A CALL AND AS FOR MY 1.5GIG OF DATA USE WELL , AT HOME NOTHING AND AT WORK ITS OK, BUT STILL UNACCEPTABLE.
WORST OF ALL IS COMMUNICATING TO THEM THAT I A M PAYING FOR A SERVICE FROM THEM THAT I JUST DON'T GET. WHEN WILL IT END......

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266 Someone from NSW thinks vodafone is OUT OF 10..10 at 17 Dec 2010 02:22:10 PM
My vodafone gripes.... in no particular order...
Ordered new HTC Desire HD - tooks a few days and 4 phone calls to finally get it. Wasn't offered insurance for new phone at the time of upgrade, and since told that it can't be purchased after getting the phone. Calls dropping out. Constant searching for 3g and therefore draining my battery, have since turned off 3g and oh guess what... my battery has now lasted over 30 hours. Customer service is a complete joke... at least 60 mins wait whenever you want to speak to them. I live about 8kms from Sydney CBD, I would expect to have a better connection/reception and I am like everyone else on here disapointed to say the least with these issues, call fail, call cannot be connected, can't always get your balance from 1512 as its not avaiable and even when it is you never know when the balance was updated....and then of course you have to look at your balance and then take 10% (GST) off your remaining balance to figure out what you actually have left so that you don't go over your cap... or maybe this is a ploy to get you to go over it to make yet more money from you..suck it up vodafone, sort out the issues before too many more customers walk away!!!!

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252 Someone from VIC thinks vodafone is Unreliable and inconsistent at 17 Dec 2010 02:17:31 PM
I went with Vodafone because I liked the competitive rates. But the pay off for poor service is unacceptable. I live in Preston and regularly only have one bar of reception in my house, when my partner on Telstra has all bars. I get the no cellular message at least four times a day. But the most annoying things are the delayed messages - voicemail messages received a day or more after they were left. I use this phone for work, so that's completely unacceptable. I'm locked in for another year, so 12 months more of pain.

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245 Someone from NSW thinks vodafone is Scammers! at 17 Dec 2010 02:15:13 PM
How are you supposed to contact customer service when the hold time is longer than an hour, but the crap Vodafail network is only capable of holding a call for less than 2 minutes before it drops out.

I changed to Telstra and Vodafail told me I had to pay the full contract amount out since I did not contact them to tell them about the problem. WTF do you want me to do Vodafail?

Still - the pain of paying out the contract is nothing when compared to the joy of not being on their SHIT network anymore!

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238 Someone from NSW thinks vodafone is Epic Fail at 17 Dec 2010 02:12:39 PM
Vodaf&%^%gfone!! Poor service and reception pretty much all over sydney, from mobile phones to 3g data. The data plans are expensive. The install software for the 3g cards was abismal, one couldn't uninstall it from ones machine.
I found trying to navigate the super crap lara system to complain about being over charged or to cancel my contract was extremely bothersome as most times I couldnt get through and when i did i got cut off for holding on to long because i wasn't speaking to the right person. Have since moved on to another network happily.

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229 Someone from NSW thinks vodafone is EPIC FAIL at 17 Dec 2010 02:08:19 PM
I estimate 75% of my calls drop out. Signal strength is poor and my phone regularly displays only one bar (or sometimes no service) even though I live and work within 5 km of the city centre. Data speed is also very poor, web pages freeze in the middle of loading and downloading even one or two e-mails can take minutes. Also regularly swaps out of 3G. I have tried calling their customer service line but gave up waiting. I then lodged a complaint via their website on 26/11 but this has not even been acknowledged.

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226 Someone from NSW thinks vodafone is god-awful at 17 Dec 2010 02:07:23 PM
I've been with vodafone for 10 years on pre-pay and never had a problam - and now that I'm postpay I never stop having problems with them. Their network sucks almost as much as their customer service. The constant drop outs and poor 3g coverage means that I am unable to send texts when I'm in shopping centres.
I would rather be set on fire than have to call them again.
Why do they waste their money hiring people to get on twitter all day and promote stuff? Spend that cash on getting an Australian based call centre again!

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217 Someone from VIC thinks vodafone is completely useless at 17 Dec 2010 02:04:06 PM
Big mess. Have recently signed up to crap service.
Here's a hint everyone - check out Vodafone's media pages for the names of the CEO, Head of Customer Service, Head of Retail etc (I found them in about 10 minutes). Then send an email to all of them outlining your problems & why they have failed. I received a call from their escalation compaints department the next day.

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216 Someone from VIC thinks vodafone is Ultimate at 17 Dec 2010 02:03:54 PM
The other night I couldn't log in to my Vodafone account to check my bill, after 90 minutes on hold (to be exact), an arrogant an unapologetic operator answered. When questioned about why the waiting time had been so long, he simply stated that they were "very busy". When I raised my issue, he then said that he could not get into the system to reset my password, and that I should call back in 24 hours. When I said that I didn't think that I should have to call back, but rather that they should call me back when the system was up again, he eventually agreed to arrange a call back for me. In the meantime, I sent a complaint via their website, which I received the following generic, pathetic response:

"Thank you for your email. It is always disappointing when a customer is unhappy with any aspect of our company and we regret that you have been dissatisfied with the service you received during the above mentioned phone call. Vodafone continually strive to achieve the highest possible standard of service and go to considerable lengths to train our staff in all aspects of customer service. We are currently experiencing a very high volume of incoming calls and i do apologise for the wait in queue. Thank you for bringing your concerns to our attention. Your feedback allows Vodafone to improve their business for the future."

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201 Someone from NSW thinks vodafone is No Reception at 17 Dec 2010 01:59:51 PM
No Reception every night after 12am. Call drop many many time and i can't seem to be able to receive any call.
Waited on the customer service helpline phone for 1 hours and they;re not willing to tell me what happen. First they told me is a SIM problem so i walk into the shop and get a replace SIM and same issue occured again. Talked to another service staff at the shop, he said they are issue with the 3g network tower lower north shore, he ask me to turn off my 3g network and use 2g instead. I was like... what about my internet??? why do i pay for 2g speed?

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193 Someone from NSW thinks vodafone is at 17 Dec 2010 01:56:39 PM
I have to say that the vodafone network has been disgraceful for the last few months. I have been a vodafone customer all my life and so is my whole family. I am now actively looking to change networks. No recept, internet not loading getting messages coz nobody can get through to me. I emailed customer service and they copied and pasted their PDS section for network coverage.Friends and work colleges are having the same problems.The SMH article was confirmation of what I suspected that vodafone were hiding the truth. Seriously unhappy.

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186 Someone from NSW thinks vodafone is No Customer Service at 17 Dec 2010 01:54:04 PM
Had to wait 67mins for my call to their service centre to be answered. This was after being directed via "Lara" into a particular queue. When my call was answered, the Vodafail consultant said she could help me and transferred me to another area (and another queue), only to wait a further 42mins. I also signed up for mobile broadband internet. BIG MISTAKE! Reception and speed is very poor. They have made3 mistakes on my monthly invoices since I joined. Offered to increase my monthly allowance from 3gig to 4 gig, but have never fulfilled this promise, even after bringing it to their attention. Service sucks. Network sucks.

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181 Someone from NSW thinks vodafone is No internet connection at 17 Dec 2010 01:53:30 PM
For about a week I had no internet connection. I tired to access the internet at different times and different places. I contacted Vodafone Customer Service earlier this week and spoke to a customer service consultant from what I believe was an overseas call centre. They did not inform me of any broader problems on the network, nor concede it was a vodafone problem. They simply sent me the default settings, and suggested it may be a phone issue. Now I understand from the SMH article that others have had similar problems. I finally got web access last night.

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180 Someone from NSW thinks vodafone is cr*p at 17 Dec 2010 01:53:28 PM
After many years as a Vodafone pre-paid customer - and suffering the odd "unannounced" issue with voicemail - I have decided to switch to another carrier following this recent debacle ... moreso since Vodafone continue to claim that no problem exists.

Dropped calls, "No Signal", slow data or no data, inability to make or receive calls, voicemail messages received days later, text messages received hours later, useless customer service.

Vodafone have completely mis-managed the integration of their network with that of "3" - and we the customer are now paying the price!!

I'm just glad that I'm pre-paid so can walk without any problem.

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178 Someone from VIC thinks vodafone is terrible at 17 Dec 2010 01:52:56 PM
- experiencing volume and reception problems on my phone which were completely denied by vodafone - they blamed my hardware - i only know the truth from blogs and comments like this
- trying to call Vodafone customer service and waiting 47 minutes on hold

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164 Someone from NSW thinks vodafone is What the? coverage at 17 Dec 2010 01:49:35 PM
I work on the 45th floor of a major building in Martin Place and right now as I write this I have one fffing bar!!!!!! I moved away from Telstra because their costs and customer service were dredful but now I have to deal with this!! Oh and I also don't bother sending sms anynmore, last 2 weeks have seen my txts take over 12 hours to reach their destination.

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134 Someone from NSW thinks vodafone is new sim at 17 Dec 2010 01:43:02 PM

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128 Someone from NSW thinks vodafone is The Most Hopeless Network in Australia with the worst customer service and lack of transparency at 17 Dec 2010 01:41:56 PM
Have had ongoing problems, mostly at work location in Darlinghurst and also in the inner west, "no-service", no 3G, slow 3G, 3G data but not able to make voice calls, was standing in a public place on call and call dropped out and so did calls of people standing around me - i asked one what provider and it was vodafone.

Had a no service drop out TODAY 17 Dec 10 in the late morning.

Have contacted VF complaints but no reply after 5 days so placed TIO complaint today.

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119 Someone from NSW thinks vodafone is Super Fail at 17 Dec 2010 01:38:54 PM
I just wanted to speak with a real human!! Shocking customer service!

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113 Someone from NSW thinks vodafone is F@#king Nightmare! at 17 Dec 2010 01:36:12 PM
My phone is my business and without it I loose customers. Not only is my phone dropping out every 5 minutes but one of my biggest gripes is dealing with foreigners in these overseas customer services centres. I don't think any of them have had any proper training and they are hopeless! So much for customer service! Vodafone should have full customer support in Australia!

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111 Someone from NSW thinks vodafone is shit customer and phone service at 17 Dec 2010 01:34:14 PM
waited for an hour to talk to customer service. LARA automatic phone operator is shit....website is shit,takes ages to load and service is shit.

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98 Someone from NSW thinks vodafone is easily the worst provider in Australia at 17 Dec 2010 01:27:48 PM
New Voda customer (2 months in to what is going to be a looooooooong 24 month contract), and right off the bat Voda are a disgrace! I live in the heart of Sydney's CBD and my phone, without fail, loses all reception when I cross the bloody Harbour Bridge...The Harbour Bridge!! If you can't get service on one of Sydney's major landmarks, where can you?!

SUMMARY:
-Customer Service = SHIT
-Reception = SHIT
-Satisfaction = NIL
-Recommend to friends = YOURE DREAMING

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95 Someone from NSW thinks vodafone is Evil at 17 Dec 2010 01:26:00 PM
I can't imagine how a Corporate could offer worst customer service. I have spent hours and lots of my Vodafone credit listening to their hold music. When they screwed me with an over blown bill, they told me to get lost. When I complained to the ACC, they rang back immediatly to kiss my @ss.

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92 Someone from NSW thinks vodafone is fucking shit at 17 Dec 2010 01:24:30 PM
I tried to call customer service all afternoon yesterday and after I went through all their tedious options, the call would drop out, in the same place, every time.

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83 Someone from NSW thinks vodafone is Average at 17 Dec 2010 01:21:09 PM
I dont see what the big deal is for the most part. I have a vodafone blackberry in sydney and would never call the service great but its concistantly average. Optus is just as average in my experience. Telstra network rocks but they have the WORST customer service and their plans are a bit behind now aswell. The network will get better, all this whinging will make sure of it.

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67 Someone from NSW thinks vodafone is Not as fail as optus! at 17 Dec 2010 01:13:41 PM
Like many vodafone users, I suffer from poor service with optus. Poor service with mobile reception, internet usage and customer service. The telcos abuse their position as market share dominators and refuse to rectify any issues until you go through the pain of contacting the TIO. I had an optus customer rep refuse to verify my identity on the basis that it happens to also be a girls name. The issue was only rectified by optus when I contacted the TIO. I never have reception on the train, my phone drops out and forget about using the net. The ACCC needs to watch for anti-trust behaviour with so much of the market share belonging to a few clowns.

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56 Someone from NSW thinks vodafone is no service at 17 Dec 2010 01:08:56 PM
I live in inner west, But too many times NO SERVICE AREA, And more than One hour waiting for customer service line, I gave up, upset, angry...I will never get Vodafone again, swear!!!!!!

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33 Someone from NSW thinks vodafone is WTF Fail at 17 Dec 2010 12:44:25 PM
constant drop outs all across sydney, Nothing but brickwalls when i call customer service , called complaints they say ring customer servive I4 is used for business dont know how much money i have had to spend for re - dails ect.. dont even start me on the data dowload side of things

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27 Someone from NSW thinks vodafone is Failed Like A Labor First Term Governement at 16 Dec 2010 04:29:07 PM
I've been with Optus and then Vodafone, and Vodafone has robbed me for 6 months, saying i'd get credited my payments due to poor service - i now want to port away and they won't pay me the due balance in my favour.

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24 Someone from NSW thinks vodafone is UTTER FAILURE at 16 Dec 2010 02:22:15 PM
I've just been with them barely for 2 months now. I received a DOA phone. I've immediately called them and they've promised to send me a replacement. I even have a reference number. But still I've yet to receive the replacement handset. On top of this I often get dropped calls, switching from 3G to noG or even no signal. They have a non-existent customer service. Utter failure. I'm even on the phone at the moment with them just to disconnect my contract and still It has taken me an hour and a half just to get to someone. This is pitiful service.

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8 Someone from VIC thinks vodafone is BEYOND ABYSMAL!!! at 14 Dec 2010 07:18:03 PM
I have to re-dial every time I call my parents in Sydney, I mean the calls keeps dropping all the time. I can't browse or use the net, my phone has hardly a bar of reception! And I am paying for 2GB of data that is hardly used. Try to speak to someone and expect to be on a waiting call for over one hour, disgraceful! - I recently paid my last bill - $390 including insurance for stolen mobile, which I don't even want to remember what a nightmare this was just trying to get this matter resolved. After paying this bill I noticed VF deducted the same amount by direct debit! - I am now short $390. I mean, I don't get a service but they don't even blink to charge you as soon as they print the bill!!! SHOCKING. I can't be bothered to contact customer service and spend half of my day waiting for someone, AND let me tell you going to a Vodafone store is not any better, AT ALL!!!

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7 Someone from NSW thinks vodafone is The worst company I've ever dealt with, EVER at 14 Dec 2010 10:27:34 AM
It's the whole "head in the sand" attitude that Vodafone management clearly have. They aren't having problems, it's our location, phone, sim card * delete as appropriate. No, it is your service. Both your customer service (virtually non existent as you can't make a call long enough without it dropping out to contact anyone) and telecom service.
I won't go into all the problems I've had in the last 6 months as they are exactly the same as every other Vodafone user, just fill in the blanks.

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6 Someone from SA thinks vodafone is creating poor relationships with customers at 14 Dec 2010 07:49:03 AM
I can handle long waits on customer service lines if they actually fix the problems but its easier not to call... I can never understand the call centre staff due to their strong accents and they rarely fix the problem first go. They need some good performance management to get their call wait times and complaints down.

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