26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

Share on facebook
2622 Someone from QLD thinks vodafone is disappointing at 27 Dec 2010 01:47:35 PM
I am an call community nurse and I am heavyly relying on my phone, and it is disappointing that 80% of the time I have no reception or very poor reception. Last few days I have had no reception at all and I can not recieve incoming calls which means I am loosing my income. My workplace is not able to contact me nor am I able to contact them, therefore they replace me by calling other staff. I was involved in a road accident and due to the lack of reception I was unable to make an emergency call. Vodafone failed me and dissapointed me miserably.

Share on facebook
2614 Someone from NSW thinks vodafone is Help response at 27 Dec 2010 01:46:43 PM
The 1555 help line keeps you on hold for hours. If you complain via email you get a standard automated response after a few days saying sorry for the delay and we assume because we have been so long in replying you have fixed the problem another way by now!This has happened to me twice. My Vodafone to Vodafone minutes do not work, the time is taken from my outstanding pre-paid credit.

Share on facebook
2562 Someone from QLD thinks vodafone is fucked!!!!!!! at 27 Dec 2010 01:33:49 PM
phone call drop outs constantly!!! And dont get me started on that pathetic LARA if i can find the person that has supplied her voice i will let her know how she has made the world a sadder place.

Share on facebook
2541 Someone from QLD thinks vodafone is decrepit reception & service at 27 Dec 2010 01:29:22 PM
In late 2008, I had to contact Vodaphone the very next day after taking out a new contract because I had no reception at home. Their own maps showed there should have been reception. Vodaphone took many months before they agreed they would cancel my contract without penalty to me. In the process I had to continue to pay monthly for a phone I could not use. At one stage, when the phone was switched OFF [I was on a plane] it dialled one of its own service numbers hundreds of times and then sent me a bill for hundreds of dollars! There is far more to my story and I cannot bear to re-live it all! I will however, if I can get something for the torture and mental torment Vodaphone and its Reps put me through. I have retained the full file of this stupid saga. By the way, The guy at Crazy Johns also kept hard copies of his attempts to help me- they were not at fault..Vodaphone gave WRONG information about their coverage on their maps and when we verbally checked, they lied. The saga lasted around 9 months before I finally got a Zero account BUT I STILL HAD TO PAY AROUND $50 month for the privilege of not having a phone that worked! They even had the gall to try to charge me $415 "voluntary cancellation fee". That took many phone calls and very angry temper tantrums from me before they stopped the runaround from their staff!
Incompetent idiots and a terrible system. NEVER AGAIN!@#$%^&*()!
They should never have charged me a penny! There was never any offer to reimburse me for the monthly fees I had to pay!!!

Share on facebook
2500 Someone from VIC thinks vodafone is Data Speed Equates to their Intelligence.....VERY SLOW at 27 Dec 2010 01:17:22 PM
Got told that have 3G coverage in area, but 80% of the time, it drops out, cannot go on net, download any apps......PATHETIC. Plus it took Vodafone 3 weeks to send my phone to Apple store for replacement....SLOW and got lied to about its status.....HATE IT
27 Dec 2010 01:34:18 PM: Their 3G service sucks, but for internet have you considered using Wi-Fi ?

Share on facebook
2496 Someone from WA thinks vodafone is Confusing at 27 Dec 2010 01:16:19 PM
We have been charged many times for text messages which didn't arrive nor did we send any. We know this because we were flying at 36,000feet at the times and over the middle of the ocean and night.

Share on facebook
2447 Someone from QLD thinks vodafone is Epic ! at 27 Dec 2010 01:00:45 PM
I have a work supplied phone on Vodafone.

The cell coverage in Martins Drive Kuluin QLD is appauling. I know who in my street uses Vodafone ... and I havent even met them ? How do I know who uses Vodafone in my street. Easy ... I just look out the window and see who is in the street trying to use their mobile. Yep .... they are the Vodafone customers.

When I complain to Vodafone that their cell coverage is crap ... I am told that its mine or the phones issue ! The remedy is turn the phone off and then on again. Hahahah. What a joke. Vodafone think they can hoodwink modern and intellegent IT users ... like we are granny's from a previous generation.

Afetr numerous complaints I was told to move away from GSM into 3G. Hahahaha. Again they think that they can hoodwink us with tech talk. 3G is NOT a cell coverage fix ... its a data transfer protocol. So I move to 3G (thanks to my gulible employer who bought the Vodafone story). Any difference in cell coverage ? Nope ... in fact is proberby worse !

Vodafone are note spending enough on infrastructure (ie Towers) and using cheap Mobile Carrier manufactuers equipement.

By the way .... i have a sencond really old mobile phone with Telstra. 5 bars signal ... in any area INSIDE the house ... all the time.

Vodafone should spend less time sponsoring corporate events and spend that money on more towers and better service.

Perhaps a trip to the courts will get their attention ?

Share on facebook
2403 Someone from VIC thinks vodafone is Total Failure at 27 Dec 2010 12:51:01 PM
I can't get proper reception in my home as well as surrounding 1 KM area. I live in a suburb which is very near to Melbourne CBD and still the coverage is so pathetic. I can still bear with it but the most annoying thing that happened to me last week was that I missed a call for a job interview that I had applied and when I called them back this week they said I am not in the list as they couldn't reach me and confirm my availability with me. Now this was the job I really wanted and due to horrible services by Vodafone I screwed it. Damn, I am really very angry and pissed off and still I can't change my service as I am tied with a contract with them.
27 Dec 2010 03:18:39 PM: Why don't you join the class action that was mentioned in the news today and get back compensation for losing a job because of it. And while you are at it, you should contact Vodafone customer service and get out of your contract at no charge since Vodafone has not provided the agreed service. This is your right under consumer law.
27 Dec 2010 07:33:40 PM: lol
27 Dec 2010 08:41:08 PM: and while you're at it, don't forget that it's Vodaphones fault that you're all bitter and twisted. They tricked you into signing that contract and now you're all pissed off and angry. They should be paying ALL your medical bills for the next several years since all your problems are most likely caused by STRESS, which is due to having a Vodaphone contract.

Wake up people. You bought a Vodaphone contract because it was cheaper. No one ever seems to wonder why cheap stuff is cheap until they've paid for it....
27 Dec 2010 10:06:59 PM: How can you get recompense for a job you may have not got in the first place?
28 Dec 2010 11:01:46 AM: that is why fixed landline is the best for back up never rely on wireless connection. dont fink local fink global .....n pls stop whinin like a baby n get a life ...
28 Dec 2010 05:27:21 PM: God there are some imbeciles here. I'm not talking about the OP either. He wasn't suggesting that Vodafone compensate him for a lost job. He is just bitter that he missed the opportunity to interview for the job. Secondly, just because Vodafone are cheaper than the opposition does not mean that sub standard service should be endured. Especially when they tout themselves as being the duck's nuts and offer unlimited data plans. If this is a network capacity issue as suggested by Vodafone themselves, then it is irresponsible to sign new cutomers to a data plan that promises all you can eat. The contract containes a service level agreement that Vodafone are not meeting. Of course there is cause for complaint as Vodafone customers are not receiving the service they were promised.
28 Dec 2010 05:49:41 PM: Rule # 1 You get what you pay for. All you Vodaphone users (losers?) signed up to Vodaphone because it was cheaper than Telstra and now you're all "boo hoo, the coverage and service isnt any good". Wake up. Your getting exactly the cheap unreliable service you paid for. All wanted to get an iphone NOW, but Tesltra was too expensive. Boo Hoo, enjoying the cheap cost now ???
28 Dec 2010 06:18:39 PM: telstra isnt much better, my daughter got a hiptop phone from telstra on a 24 month contract with free msn and free mms and free internet, the only thing she would be charge for was her calls. well, every month we get charge for the txt's the mms, the internet plus they chuck on an extra $200 or $600 to her bill which is only...$56 a mounth as she never use's it to make calls so i have to ring them every month to fix it and every month i get the same bullshit and im sorry we will credit your account now so dont talk to me about telstra they suck to. thank god we have only four months to go on that plan then its off to optus.
28 Dec 2010 06:39:53 PM: dont go to optus they are just as bad as vodafone
28 Dec 2010 06:48:41 PM: Vodafone, Telstra, Optus, 3 Mobile -they all have their faults! vodafone doesnt seem to be any worse than the others from from my experiences and what i've heard from friends and family.
28 Dec 2010 08:01:13 PM: seriously do you people have nothing better to do than winge on an internet site. Who the fuck would want to employ this joke of a man anyway. You people all act so tough and say that vodafone tricked you into signing contracts... you iddiots signed it so its your fault. and in my house i have no reception other than vodafone so its a diffrent situation with every phone company why cant you people understand that its not vodafones fault all these problems have explainations. If you are un happy with there service than fuck of to another carrier as you give the staff greif and abuse them - my friend is an emplyee and she has recieved death theats from dick head like you! it is her job and every time that you ring the call centre and abuse them just remember it is just their job and they are not soley responsible if you dont get reception! So Just remember guys GO GET A LIFE and LEAVE VODAFONE ALONE! if you can run a huge company without any problems then get to it!!
28 Dec 2010 09:40:01 PM: Got out of contract, ( Our business has been with vodafone since it started 12 years ago with assorted $BIG dollar business cap) after my 15 minutes with the TIO, its worth the call. Reception has gone pear shaped the last 3-4 months, Email uploads on iPhone don't happen at all, most txt's late, plus sat phone service is stuffed and vodapone have pulled out of globestar sat phone service,....... Globestar advise you to go onto the internet to find out when the sat is overhead so you can use the sat phone...... Your kidding me. The Phones a $2000 bit of junk now! The poor people @ tech support have no answer, at least they offered me a $500 credit but as I said I still want a the service not the money..... Sorry vodafone but my 12 phones are off to Telstra for GSM and Iridium for the sat Service. Remember people price is soon forgotten and quality(service) is long remembered.

Share on facebook
2364 Someone from NSW thinks vodafone is making everyone very angry at 27 Dec 2010 12:40:12 PM
Come to think of it, I have downloaded and PAID for apps including Ministry of Sound Radio that were unable to work due to lack of 3g coverage. Vodafone, you are responsible. I was clearly lied to in order to get my business.

This is a true story - BONDI BEACH VODAFONE store sold me my iphone on the premise of 3G coverage. Within four weeks of purchase I was back in the stor, where another assistant told me that Bondi Beach has never had adequate coverage and that it was a known issue. I was advised to turn off 3G and use 2G only. Well, if it was 'known', then why didn't you tell me up-front. Is that clearly not misleading BONDI BEACH VODAFONE store?

That mighht explain why my 3G broadband dongle NEVER worked. By the way, I'll be seeking back my 24 months x $49 Vodafone. You knew it wouldn't work and sold it to me anyway.
27 Dec 2010 04:34:23 PM: if the salesperson didnt do a coverage check before selling you your phone and/or internet device the store (and vodafone) has to cancel the contract and reimburse you.
27 Dec 2010 06:25:33 PM: simple contract law...misrepresentation. contract is now voidable
27 Dec 2010 10:21:54 PM: same thing happend to my father, they sold him a phone in a non coverage area, and told him he would have full coverage, he also got a 3gb wireless for his laptop and it crashed his laptop, they didn't fix problem only gave him $10 bill..he gets drops out no coverage and the phone is totally messed up..They keep putting him through to different departments, went into store they didn't want to know about it..
28 Dec 2010 12:05:12 AM: I can't believe this has been happening. All this time I had thought it was my phone's fault. Vodafone used to be so good and now it is just as bad as everyone one of the phone companies.

Share on facebook
2188 Someone from QLD thinks vodafone is Coverage at 27 Dec 2010 12:00:19 PM
Well I was lucky after 2 months of complaints and continue calls most of which had me on hold for an hour or more I was able to terminate my contract 11 months early. No penalty was applied but I am awaiting my final bill to confirm this.
We will wait and see

Share on facebook
2122 Someone from QLD thinks vodafone is Isnt what it use to be at 27 Dec 2010 11:46:15 AM
I have been with vodafone ever since i got my first phone 5 years ago; it was great,now when people call me, it goes straight to message bank even though my phone is on and i have full service; most of the time my messages are delayed and i have friends trying to call me saying why havnt you replied or did you get my message; that is on the off chance that they actually get through to my phone;.. i mean vodafone is the best for all your plans and price costs; its just the network coverage and the delivery of messages as such.

Share on facebook
2117 Someone from VIC thinks vodafone is Needs to fix its "3" network coverage at 27 Dec 2010 11:44:48 AM
I have a THREE mobile broadband that is City Based. I get no reception even in outlying subs, such as Sunbury, Craigieburn, Melton and Cranbourne. I depend on my wireless BBand for communication, however the 3 netowrk coverage is just plain awful. It gives the option to roam to Telstra 2G (GPRS) in country areas at the rate of around $2 per MB. Given that Vodafone is itegrating the 3 network as its own and eliminating the 3 brand, then Vodafone had better review its 3 network Mobile Broadband with regard to extending coverage, otherwise it might as well shut the thing down
27 Dec 2010 11:51:15 AM: How moronic are you. Everyone knows that 3's coverage is only the metro area and going outside that roams onto telstra's network and off course there is going to be charges
27 Dec 2010 12:02:48 PM: Vodafone could change the roaming arrangements to allow roaming to its own network rather than telstra - thats if it HAS its own network beyond the cap cities

Share on facebook
2091 Someone from WA thinks vodafone is Oh so fail. at 27 Dec 2010 11:39:42 AM
As well as the usual thing of receiving texts 5 hours after they were sent and being the only person to be unable to send/receive calls or messages on NYE because I foolishly stuck with Vodafone while everyone on Telstra, Optus happily texts away, I have another Vodafail. I recently got an iPhone and needed to transfer my sim details to a micro-sim. I called Vodafone who said they would send me the sim then I would 'simply have to call them' to activate it.

I received my sim and dialled the customer care line first thing in the morning (06:00) I heard a message that said they were experiencing higher than normal volumes of calls and it would take more than 30 minutes to answer my call. An hour on hold went by and I'd still not got anywhere, so I drove the 45 minutes to work with my phone on speaker on the passenger seat just to see if they would pick up. No. Not the next hour either, or the one after.

I had my phone on my desk on speaker while I worked and had others call the same number to see if it was just me, but no. At 11:00 the line went dead. I went to a Vodafone store in my lunch break to try and get it sorted, and the sales assistant said he could not help me. He said I have to call customer care. When I replied that I'd been on hold with them for five hours, he claimed I should have had no problem as they'd been calling the same number all day. I said I was not spending more time on the phone and please just sort it out for me here. He replied there was no way he could, so I left, walked 20 metres to the Optus store and I have not had a problem since (they could help me, funnily enough!).

I'd been with Vodafone for over 6 years (appreciated the value for money basically) but I've had enough of their shocking service.

Share on facebook
2068 Someone from QLD thinks vodafone is Credit History Fail at 27 Dec 2010 11:35:10 AM
Another issue. I went into the store to get a new phone .. the order went through but the idiot behind the desk forgot to put a number in my order so I was approved for '0' phones. They put through again and was assured it would be an hour or two so stuck around shopping and came back nothing so had to cancel. Came back next week to do it same thing order never came back so cancelled again. Came back NEXT week and I was rejected because of my credit history. Paid $160 to have a look at my credit report only to find only thing on there was vodafone order x 3 rejected which is a lie they were simply cancelled. In other words they made it look like I got disapproved and kept applying thus I am now unable to get a phone on credit thanks to lovely Vodafone.

Share on facebook
2042 Someone from WA thinks vodafone is Poor is not the correct word at 27 Dec 2010 11:30:08 AM
I was with Vodaphone and like evryone else was annoyed at the poor signal strength and drop puts. I contacted (tried to) service support. Each time was advised that there was a 40 minute wait (regardless of local time)...never 10, 20, 30 etc but always 40. I then did the "call me back thing" and I was called within 15 minutes (so what happened to to 40 minutes....thay had lied). Triedt to log into my account but could not log in. They reset my password, but still could not log in. My final straw was when I visited a Vodaphone store to cancell my account (I was not on contract thankfully) only to be told that I could not do it there atn that I would have to do it either online or over the phone.........what a terrible way to run a business

Share on facebook
2041 Someone from NSW thinks vodafone is Totally at 27 Dec 2010 11:29:48 AM
Im in Cronulla and it takes me 3-4 but (once 9 times) to make calls to anyone, then when I do connect it drops out 2 or 3 times so i have to call again. Trying to access the internet is an absolute joke and very frustrating. I don't know why we should pay for such a crap service. Vodafone are not supplying the quality service they promise their customers. My brother who I live with also has a vodafone wireless dongle which is just as bad and i'm worried he's going to throw his new laptop at the wall out of frustration.

Share on facebook
2026 Someone from ACT thinks vodafone is at 27 Dec 2010 11:26:48 AM
I have two services with this abismal company, one is a wirless broad band, that now has been replaced by another provder as i can only get decent recption on my roof or in wollongong. I also have an iphone with them and again no service at home, with the exception of my roof. Luckily i have a work mobile on telstra. I have spoken to vodafone and they advised that i should realise that the service is subject to avaliability. Which is interesting because i go to tassie reguarly to visit family and asked specifically will i get full coverage. To which they replied yes. this is because we have the dishes to run the same capacity as telstra. WHAT A CROCK, i had to use my work mobile on leave and had to pay for it.
27 Dec 2010 12:00:36 PM: oh and did i mention that when i signed up for my wirless internet that i was promised 6GB 2GB bonus but for 3 months i was told i had it but then they charged me over limit fees when i used 7 GB. Called and took them another months to fix it and then they decided that they would refund me everything. Luckily i was on month to month for wirless and have now pulled the pin but they still charged me for the last month even though i cancelled on the 10th when my billing starts on the 14th. Oh thats my fault so im still having to pay. TIO got the complaint. also got the complaint about the fact im sitting at home with a telstra mobile getting full service and voda with 1 bar.

Share on facebook
1992 Someone from WA thinks vodafone is EPIC FAIL at 27 Dec 2010 11:21:31 AM
I've been with Vodafail for the last 4 years, and have experienced the same problems as everyone else, most annoying of all has to be the constant call fails, even when my phone shows 2 bars of coverage!!!
Its got so bad, i bought a pre-paid Telstra phone last week, just so i could call friends and family for christmas!!!
As i type, sitting in my own house, within the metro area, i cannot make a call or send a message, oh and look, a voicemail message just popped up!!! From 3 bloody days ago!!!!!!!

Nice work Vodafail, looking forward to ending my contract soon, and telling everyone i know, to never ever use any products or services supplied by your retarded company!!!!

Share on facebook
1921 Someone from VIC thinks vodafone is Bad Reception at 27 Dec 2010 11:05:51 AM
I just signed a contract with vodaphone and i was using optus before but the difference between both are massive.In vodafone as soon as you go little out then CBD area signals gone they ll come and go and data you dont even ask you better take wireless modem with you rather relying on vodafone.I hope they improve their service otherwise i might look for some legal advice to break my contract.

Share on facebook
1864 Someone from ACT thinks vodafone is Annoyingly fail at 27 Dec 2010 10:42:40 AM
My brother and I cannot get calls or texts while in buildings, yet our phone's reception bars say we have reception. When you try to call us, it tells you that our "vodafone mobile has been switched off." Lies! I do not like Vodafone lying on my behalf.

Was on the highway yesterday and accidentally dialled someone. Using the iPhone, when you get messages you must click to either "view" or "close" the dialog box that pops up before operating anything else on the screen. Well, after making this accidental call and trying to hang up, useless vodafone must have connected and I got a sudden influx of a dozen messages from the past few days I had been inside a building. I couldn't hang up because of the constant dialog boxes popping up. What a joy it is to be with Vodafone.

I don't like how Vodafone is keeping quiet about all these problems. At least offer us free credit or bandwidth or those gifts they used to offer. Useless PR.
27 Dec 2010 10:44:01 AM: Note: I wasn't the one driving while on the highway.

Share on facebook
1846 Someone from NSW thinks vodafone is extremly at 27 Dec 2010 10:36:04 AM
I had Vodafone mobile internet for about 9 months and got constantly fed up with how slow the service was. Meanwhile trying to complete online study made it worse. When I sighned up for it the sales person assured me that it was as good as adsl broadband...oh how he lied! I was on a 12 month contract and figured i couldn't get out of it but got so wild that I rung up the call centre, was on hold forever, don't get me started on how rubbish Lara the animated service system is. Finally got to speak to someone in Mumbai India and explain my story to 3 different people.After long discussions I managed to end the contract early but have wasted over $500 in a service that I beerly used.

Share on facebook
1824 Someone from VIC thinks vodafone is ***** at 27 Dec 2010 10:21:35 AM
As bad as Vodafone is, think twice before jumping to Optus where customer service is just a rumour and changes in terms & conditions adfter you've signed the contract are the norm. Suggest the best thing to do is get out of your Vodafone contast ASAP and sign-up to use with Telstra's far superior network. It might cost a bit more, but as in everything you get what you pay for. Like flying Tiger versus Qantas :-)

Share on facebook
1812 Someone from VIC thinks vodafone is patronising and rude at 27 Dec 2010 10:14:44 AM

After complaining to Vodafone about a faulty handset, I received this email from the Vodafone correspondence team. Check out the attitude!

"Hi again xxxxxxx,

If any of the points in our correspondence have not made sense to you, please specify so I can try and paraphrase the common rationale that is being applied.

I look forward to hearing from you soon.

Kind regards,

Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
30 Dec 2010 07:48:42 PM: Yeh that sounds like their style, full of bullshit....
4 Jan 2011 07:43:16 PM: Ah but what did you send to them? :)
20 Jan 2011 11:05:49 PM: "What we have here is a failure to communicate..."

Share on facebook
1791 Someone from QLD thinks vodafone is Pathetic!! at 27 Dec 2010 09:57:37 AM
Bought a prepaid wireless internet service from them at Browns Plains Brisbane...signal was worse than dial-up. It took two years and having my name put on the default register, a complaint to the T.I.O. and another complaint to the T.I.O. to hopefully have this company get off my back!! Unbelievably incompetent! The service number supplied was wrong! No one answered the phones and then they sent the collection agency after me! Hard to believe a TELECOMMUNICATIONS COMPANY could be so bad at communicating!!

Share on facebook
1781 Someone from NSW thinks vodafone is I had a similar problem this time last year at 27 Dec 2010 09:48:03 AM
I lost my mobile BB network in the Byron Bay area this time last year - this was after a software update that took most of the east coast off line for 3 days - but service did not return to my area. Each time I rang it seemed they were using a 'random excuse generator'. After about 4 weeks they told me they would refund my modem and pre-paid spent. But that wasn't the point, it took me 2 weeks of research to determine that VF were the best value for my location. So I contacted the ombudsman. The Ombudsman determined that if they had supplied me with a service for the previous 6 weeks they had no right to now remove the service. Eventually, after 6 weeks my BB was finally returned.

Why do they do these upgrades just before Christmas - surely the busiest time of the year? Why is the call centre no able to directly communicate with the technical teams? If the real problem is overloading at certain times of the year, don't they boost the service during these time?

Share on facebook
1756 Someone from QLD thinks vodafone is pain relief at 27 Dec 2010 09:28:14 AM
thumbs up to vodafail for poor reception and dropped calls, no when my girlfriend rings up and likes to babble on i know any minute it will drop out, and now i got a good excuse for not replying to her frequent SMS,,,keep up the good work VODAPEACE.
6 Jan 2011 02:56:39 PM: hahaha nature's solution ;)
8 Jan 2011 04:48:22 AM: Change to telstra, but pretend still with vodafone, then you can talk when u want and blame voda when you want to "drop out"
9 Jan 2011 02:39:44 PM: At least Vodafone's good for something :)

Share on facebook
1751 Someone from VIC thinks vodafone is extreme at 27 Dec 2010 09:23:23 AM
was with vodafone for 18 months with constant call drop outs, they made me go into store and change sim card 5 times, it didn't change a thing once. Live 10km from CBD and had minimal coverage in our house, contacted vodafone about this they said they couldn't do an investigation on the reception as their service to do so was down... this happened 3 times I then switched to Telstra (which I am extremely happy with to this point, coverage is unbelievable, full reception everywhere, and no messy incorrect bills) then vodafone sent a disconnection fee and said it applied as I never got an investigation done on the reception issues, though their service to do so was down... I have called them for the past 3 months and been told they would call me back within a week, not once have I received a call back, emailed through their website, support said they can not help... but this is my fault?? trying to charge someone a fee because the service you are supplying is faulty does not fly very well..... vodaFAIL indeed

Share on facebook
1723 Someone from NSW thinks vodafone is amateur and arrogant at 27 Dec 2010 08:47:04 AM
I had a Vodafone Broadband service. For five months or so it as pretty good and I chose to go onto a long term plan. Thats when the problems started - try 27 hours for an i tunes update download or buffering 16 times during a 30second song trial. The cost on my non vodafail mobile to continually call Customer Help was a big cost to me. Each time I woild be told a different reason for the problem. On one occassion they supplied me a new modem which was not compatible with Vista - in 2010 believe it or not. They told me to download a software update, but with no connection I asked how and the moron suggested I go to a public library!!! In the end after months of being told the 'network was being updated' I contacted the TIO, who gave me a number for Vodafail in Australia and a group of people based in Hobart whose only job is to deal with complaints made to the TIO. Very shortly after Vodafail refunded all my money and cancelled my contract. I suggest everyone with a Vodafail problem do the same.

Share on facebook
1713 Someone from NSW thinks vodafone is not good enough at 27 Dec 2010 08:40:34 AM
I signed up with Vodafone nearly 2 years ago.... was assured at the time it would give excellent coverage. Not even remotely true. I travel a lot out of Sydney for family and work. My partner's phone (Telstra) has to be relied on. When he's not with me on work trips I have to let people know I'll be 'off the air' for slabs of time because I'm on Vodafone. This is not what I expected, or was told, when I signed up at Vodafone in Neutral Bay. To add insult to injury, the signal in my home (in Balmain) fluctuates widely and it can be hard to get (and keep!) a signal in the house.
27 Dec 2010 09:03:40 AM: Forgot to mention: it always, always dropps out just after rounding the bend after the Anzac Bridge heading to the city from the inner west. On a recent trip to Qld the Pacific Hwy had either no coverage, or (occasionally) one tenuous signal bar, all the way other than the main towns. Trips to western NSW - to Parkes and Forbes and so on - similarly have very few coverage areas. This is lousy for the State-wide work I do. Vodafone really is (currently) only a Sydney metropolitan service - but even there it's not nearly good enough....

Share on facebook
1691 Someone from QLD thinks vodafone is Doesn't give a toss at 27 Dec 2010 08:25:33 AM
Vodafone will not even reply to a hand written letter, delivered by registered post, to their HQ. I have no reception at work, or on the main street of town (which is a city of 100,000). My fiancee's Blackberry died and the mufti at the call centre told her to take it to 7/11 to get repaired! Looks like another TIO complaint coming up. I don't like complaining but if they won't bother replying to ANOTHER hand written letter, then they deserve everything they have coming to them.

Share on facebook
1676 Someone from NSW thinks vodafone is Multiple problems, poor customer service at 27 Dec 2010 08:18:11 AM
Multiple issues.

First of all: I couldn't log in to my account on the internet for > 10 days. I called technical support after waiting for hours on hold. Then after talking to a customer service representative, he said he couldn't help me and to wait for a password to be sent again. Password was sent and still couldn't log in. Had to call again.

Secondly, I had an extreme amount of difficulty just getting another account setup and had to go to the store to get this done.

My voice message abnk notifications aren't going to SMS and I asked this and still have not had a reply.

I applied to get my phone unlocked, have inquired about it and paid and still no response.

I tried to setup another account and the tech support, after 26 hours of discussion with 5 different representatives told me to go to the store to solve the problem. Took the store person an hour to figure out the problem because they could think outside the box unlike the phone technical support staff.

Share on facebook
1624 Someone from NSW thinks vodafone is email at 27 Dec 2010 07:47:12 AM
I recently purchased wireless for my data from Vodafone store in North Rocks NSW, however, I am unable to send emails. I called Voda asking why it wasnt working and was told in no uncertain terms that Vodafone are an internet provider, not an email provider and as such did not deem this issue an urgency. He also went on to say that it would be several months for Voda to get around to looking at this problem. Therefore, I have no way of sending/replying to emails.

Share on facebook
1497 Someone from ACT thinks vodafone is not playing fair at 24 Dec 2010 10:05:30 AM
Vodafone employees, I'd like to hear if you have the same issues that we describe.
I know you've had a gag order imposed. Eastgardens store staff told me so.
Another store manager in the eastern suburbs told me how depressing it is working in the stores at the moment.
But this is an anonymous forum, so don't fear the bullying.

I'd like to hear how you guys address your own account and phone issues. Any advice appreciated!

Perhaps you have the inside scoop on
24 Dec 2010 10:12:31 AM: Yea good idea, also if you are not comfortable posting but have some information you would like to release, email someone@vodafail.com - I've spoken to some staff and they have said they suffer similar issues with reception and dropped calls but they can't talk about it.
24 Dec 2010 11:01:02 AM: There's been no official gag order sent to our store, but don't expect many stores to post as Vodafail itself has started block store IPs for "spamming", even if most posts are an attempt to defend or assist.
24 Dec 2010 02:31:43 PM: Yes that is correct, we have started blocking a few stores from posting because they posted a significant number of comments with little content. This included directly insulting individuals, racist and derogatory remarks. Some of the posts from stores were informative and quite good however of the over 40 posts made on a single day, only 5-10 had relevant content. I cannot spend all day constantly moderating the rest of the dribble that was posted by your stores.
24 Dec 2010 07:22:05 PM: So far we had blocked two stores from posting due to excessive low content and off topic posting. We have now removed this block however please contribute constructively like some of the other stores / vodafone employees that we have not blocked. We want a frank and honest discussion about the issues so stay on topic. Thanks -Vodafail.

Share on facebook
1473 Someone from VIC thinks vodafone is EXTREMELY at 23 Dec 2010 02:39:51 PM
As an ex employee i have personally seen the way Vodafone cunstomers are treated- the reps ignoring endless calls from the customers they were sooo nice to BEFORE the contract was signed. But once that contract is signed dont expect any assistance!!! And lets not start on the way the employees are treated! Bitchiness, bullying, harrassment and thats just to start. I for one will be changing all my accounts over to another provider because I believe the way Vodafone treat people (customers or employees) is near criminal! I have been a customer of Vodafone for over 10 years and the treatment has just gotten worse the longer I am a customer!
23 Dec 2010 11:34:47 PM: Maybe it's just you. This has been the best job I've ever had. The rewards, treatment, flexibility, pay has been phenomenal. Sure it's hard dealing with spoilt and unreasonable customers all day, but the good customers outweight the bad. Either you're lying about being an employee or someone pissed in your handbag.
23 Dec 2010 11:37:15 PM: That's just because you couldn't hack it being employed bet you are on the doll now
23 Dec 2010 11:37:16 PM: That's just because you couldn't hack it being employed bet you are on the doll now
24 Dec 2010 10:44:24 AM: 1:34:47- Is VF now trawling this site trying to find sales employees? How about VF paid them a lot of money for a while, and sooner or later, most of those people turned up work, but never worked a full shift, and never phoned to say they'd be off sick- they just didn't turn up, sometimes not for weeks,still being payed, and then, if confronted, they'd say they were aware you might have some issues and "sorry la la la ("Babe") ?
27 Dec 2010 11:25:07 AM: On the doll? One of those inflatable ones for lonely, ugly guys? That could be a let-down.
27 Dec 2010 12:00:16 PM: wow how sad are Vodocrap trolls posting here in DEFENCE of this crap provider..

Wow, how sad is your life..
27 Dec 2010 02:34:04 PM: Where do I get a Vodadoll? Would still provide better service than a call centre operator...harharhar...

Share on facebook
1372 Someone from QLD thinks vodafone is 20 out of 10!!!!! at 21 Dec 2010 05:39:02 PM

ANY new phone that everyone wants they keep for connecting new customers only. They do not give two hoots about existing customers. There are emails that have circulated saying, "if an existing customer walks in asking about iPhone 4, do not tell them that you have any instock unless they specifically ask for it. The ratio for selling iPhone 4 should be 70% to new customers and 30% to existing customers,' and im pretty sure that when iPhone 4 came out business rules from Apple said that first in best dressed. I wonder if Apple would keep selling iPhone 4 to Vodafone if they knew all the sneaky shit they did to gain new customers.
........ I wish I had copied a bunch of these emails before I left.
its great to get heaps of new customers to the point where you conjest your network (and trust me, it is f*@king conjested, there was meant to be a map coming out before i left about conjested areas so we did not connect people in those areas), have all of your existing customers kick up a stink about not being able to get what they want and pretty much have everyone on the network mad at you because of these issues.
Do you ever wonder why when you go into a store you are told you cant keep your pre-paid number??? it's because it doesnt count towards store bonus. poor s/c does all of that work and it doesnt go towards the store, then territory manager and store manager play hard arse and say, 'why didnt you do enough 'NEW" connections. you could have signed up 20 existing pre-paid customers to contracts which is how vodafone make their money (which they never fail to remind us) and it is not good enough. once my three plans are up with vodafone i will be changing. the amount of victimisation and WORKPLACE bullying that i have seen across so many stores across 2 states is unbelieveable. 3 legacy has taken over and it is disgraceful. once I have enough stories together i will be putting in a complaint to the employment onbudsman and passing on info to TIO because workwise and customer expectation wise it is not good enough
21 Dec 2010 05:44:30 PM: Clearly you haven't worked for them for a while, the whole thing about stock for existing customers doesn't exist any more. Siebel will not let anyone process an upgrade for iPhones, Samsung Galaxy or Desire HD's. It's got nothing to do with store level decisions.

Also if things were as bad as you say they were, why didn't you approach your TM or State Manager? Our TM has been pretty clear on the distribution of stock since day one. We've never been criticised for not making target, our SM doesn't "bully" us into making connects. So perhaps for a moment you might wake up to the fact that what happened to you does not mean it happens company wide.
21 Dec 2010 05:48:36 PM: The worst thing about Vodafone seems to be that they employ people like you. God that was horrible to read. I think that I'd rather talk to the Indian call center than deal with you.
21 Dec 2010 05:55:09 PM: I left 2 weeks ago and this was still the case in a lot of stores. obviously you havent seen the iPhone ratio thing. a territory manager left his email open and there was an email about the ratio thing for iPhone 4 customers sent from HO about what I was talking about.
21 Dec 2010 06:00:38 PM: and i myself was NOT bullied. I had great relationships with people and management that I worked with because I was 3-legacy. people who were voda legacy have had a really hard time. it's disgraceful. this in no way was about me it was about the company as a whole, what it has been reduced too and the level of service that the customers are getting and how people are being treated
21 Dec 2010 06:03:52 PM: Yeah what a stooge. Definitely not VHA staff culture.
21 Dec 2010 08:40:42 PM: Studies show the top five reasons why mergers fail were:

Badly planned and/or managed integration.

Focusing on the acquired business to the detriment of the existing business.

Minimising the degree and impact of human issues in the acquired business.

Losing key people in the acquired business.

Loss of productivity due to demotivated employees in the acquired business.

It is inevitable that when a business is acquired, things crawl out of the woodwork that weren%u2019t readily apparent when the business was acquired.

No matter how carefully due diligence was done prior to the acquisition, it is virtually impossible for it to discover everything about the culture, the products and services, the knowledge banks and the many other issues that need to be integrated.

Moreover in many cases the necessity to make an acquisition quickly can make it even more difficult to do detailed implementation plans before the event.

This makes it even more critical to develop and follow an objective implementation plan. But often implementation is seen as something that can be done by personnel from the acquiring company in addition to their normal tasks.

This can lead to implementation being relegated to a secondary task; to personnel from the acquiring company making invalid assumptions, doing insufficient research and making poor decisions based on limited understanding %u2013 which in turn leads to the aforementioned loss of key people, employee demotivation and often loss of customers of the acquired company.

21 Dec 2010 08:58:27 PM: Are you sure you weren't fired, because it sounds like you have a grudge? Also i am guessing you work for Telstra now..... and if you dont i'm sure you would fit right in!
21 Dec 2010 09:54:02 PM: Lol. No, I wasn't fired. I left on very good terms and I was told the door was always open for me if I wanted to come back. I have seen how the customers are lied to. I couldn't lie anymore.
22 Dec 2010 07:51:39 AM: Original poster: I think everyone who isnt on your side are probably managers or PR people trying to diffuse the situation. I completely agree with the connect thing i had the same issue (pre-paid to contract cant keep my number what?) HOWEVER every phone company does this so please people stop hating on the original poster because this is a vent site about how horrible vodafone are both with service and expectation setting. I am on your side original poster!
22 Dec 2010 05:22:48 PM: Thanks bud. Good point about every phone company doing dodgy things to sign people up. Got a mate on the inside who sent me the email. wonder if i should post it???
22 Dec 2010 09:25:13 PM: Upgrading customers get a direct line to order their iPhones, Samsung Galaxy or Desire HD's and are guaranteed a phone. New customers cannot go on a waiting list or oder them online because there is no stock. Upgrading customers also get a $30 credit for waiting. New customers do not get this. Loyal customers are looked after
23 Dec 2010 09:23:46 AM: 22 Dec 2010 11:25:13 PM poster... As i sit here at work i can hear my work colleague on the phone to VodaFail asking to upgrade. Wait time? 3-4 weeks. however if he just walked in to the store and signed a new contract he would get one right away. I would also like to point out that i believe this is the 4th time this week he has called the other 3 times he got disconnected or was on hold for 45 minutes.
23 Dec 2010 09:35:42 AM: You guys take selling phones a little too seriously...
23 Dec 2010 03:36:15 PM: Um...selling phones is a big responsibility (said in the voice of the old chinese guy in Gremlins)
24 Dec 2010 04:14:47 PM: 23 Dec 2010 11:23:46 AM poster: I find it odd how I read how people are spending 45 minutes waiting on a phone to connect to customer service and then when I call on their behalf (on the same number they use) while they are beside me I'm connected in 1 to 5 minutes.
27 Dec 2010 12:01:09 PM: I worked for voda and they suck!!
27 Dec 2010 12:02:51 PM: 3 took over vodafone and bent them over and fucked them straight up the ass, poor vodafone get the fuck out of australia and take hutchinson with you!!

Share on facebook
1364 Someone from NSW thinks vodafone is at 21 Dec 2010 04:32:41 PM
My pain has been going on for 10 months!! and now i have to deal with terrible phone reception. My story starts in Feb this year when i took my phone in which i broke, totally my fault i take responsibility for that i had paid for the extra insurance for 2 yrs and it finally came in handy. Paid the excess got the new phone all good, 2 weeks later new phone doesn't work the 7, 8, 9 button stopped working took it back to the shop that supplied it they put it in under a warranty claim a week later go in, get a new phone in the box ready to go. Less then a week later this phone breaks, it is a nokia 6210 navigator so anyone with similar probs please let me know, anyway i head back in to the store i am told i need to produce the papers i would have received, which i informed them i got nothing the last time i showed them the original papers but it was not for that phone was told to wait and a manager would call me regarding that, waited, waited waited, called up about it went into the shop still nothing they had not found the papers ( my opinion they hadn't even looked, every time i went into the store i had to explain my story over and over again to someone new). By this time it was near the end of may and i had got nowhere all i had was a broken phone and still getting bills for a service they where no longer providing. I was going away for 6 weeks on June 10th. I went back into the original store went through the whole thing again and was promised when i got back they would be able to sort it all out for me. returned to Australia, shop is closed down! All records destroyed, back to square one, down to the other vodaphone store that had never dealt with me, once again i explained the story and off we went on another pointless ride or going nowhere, once again someone was to contact me regarding progress, some kind of internal database search need to be conducted with the serial number so they could identify the phone. The original shop had given me the phone without recording that it was sold or given as a replacement, as far as they knew the phone was still in vodaphone hands. Surprise surprise when i went in a few weeks ago to find out what was happening the staff had no idea what was going on, the person i was dealing wiht had left and from their under the breath remarks i took it that the person who had just left was not a very good employee so jumped on the merry go round and began the story again, this time i got an AMAZING girl, she did a search on the spot, reissued me with a proof of purchase receipt took the phone and sent it in, Finally somethng was happening. Today collect the phone, tech report the battery was flat ARRRRRRRRRRRRRRRGHGGGGGGGGHHHHHHHHHHHHHH did he/she not read the report it would turn on every few times then would not turn back on for months, of course the battery is flat i haven't used it for 10months i go the same crappy broken phone back. The helpful girl felt my pain and gave me a number to call and told me what to say. Right now i am waiting to hear back from some supervisor, who was not very happy to help until the words ombudsmen was mentioned and the amount of trouble vodaphone are in at the moment. I have had it with this company before i went overseas i canceled my plan and went onto pre-pay, the customer service and follow up in store is ATROCIOUS, this company had better do something quick smart if they wish to stay in business, by the look of it my problem is one of 1000's that they have to deal with.
21 Dec 2010 04:49:37 PM: BTW here is a number that i got through on pretty much straight away, i was prepared to wait the 45mins but only had to wait less then 5mins before someone answered
1800 676 464 i went to tech services and then option 6, none of the options was what i need and option 6 was for 3g mobiles which was the closest to my problem - good luck everyone
21 Dec 2010 06:43:04 PM: Yeah Vodafone stores are cool like that these days. How come you didn't keep your receipt? It is YOUR responsibility to keep your proof of purchase.
21 Dec 2010 06:46:47 PM: Did the magic number you used ask you to give your dealer code and password?
22 Dec 2010 08:10:38 AM: I was never given a receipt for the last phone that replaced the phone i got on insurance, i have that receipt but the particular store i went to was not run well and went bankrupt. The phone i have has never been recorded that it even left the store. I had to wait 2 months for an internal database search to be done on vodaphone hq computers (that's what i was told) and they have NO RECORD of my phone being sold or even leaving the shop. It is NOT MY responsibility to do vodaphones internal paperwork. All paper work that i have been given i have.
The number required no password when i called, although it is now about 8hours later and still no call back, when i was told to expect a call in 30mins.
22 Dec 2010 09:45:19 PM: I wouldn't expect a call back from that particular number as it is NOT CUSTOMER CARE.
23 Dec 2010 11:52:22 AM: may not be customer care, but i know have a new phone and have only had to be on the line for 10mins
23 Dec 2010 02:42:38 PM: You were lucky in that regards, that number is for Dealer related issues, as such if you call they'll normally ask you for the Dealer Code and password. If you don't have it they won't help you.

Share on facebook
1352 Someone from TAS thinks vodafone is Better than you make them out to be at 21 Dec 2010 01:41:01 PM
This kinda reminds me of something that happened not too long ago... Some of you might remember a company called 'Toyota.' Now a few months ago, Toyota had a small number of people complain of auto acceleration, and as soon as these few complaints hit the media they multiplied faster than rabbits. Typically they were just Americans looking for a little bit of excitement in their otherwise dull lives, thriving off a need to complain about something. At that time I was amazed at how quickly these Americans jumped on the media spun bandwagon, started by a small number of unfortunate cases, but I was also proud that my fellow Australians did not jump on board with the sensationalism. But now my eyes are open... Shame on all of you.

Also, posted from my Vodafone iPhone with full signal :)
21 Dec 2010 01:43:42 PM: You're saying these problems are made up?
21 Dec 2010 01:47:58 PM: more so that people are sensationally freaking out over a (valid) issue affecting a small minority of customers. perspective, mate.
21 Dec 2010 01:59:51 PM: True... however in my own personal experience these valid issues (the odd dropped call, late voicemail or SMS fail) have multiplied to the point where every SMS was failing (for days) and every voice mail was at least a day late (up to 5) (for weeks) :( For myself, it went way beyond the point of being a valid issue :(
21 Dec 2010 02:02:16 PM: Maybe rephrase that to "Shame of some of you" cause a lot of people have really genuine problems that they've tried in vein to have rectified ;)
21 Dec 2010 03:53:33 PM: I was with Voda in Tas, they were crap. Bad service, bad reception despite living in a "3G covered area" and people who constantly argued that it was my fault they couldn't provide a service. However, since moving to the Central Coast of NSW I have discovered they are even crappier than in Tassie! Experienced the arguing with Telstra too, but at least their service was good. At the moment for me, Optus/Anyone who isn't Voda or Telstra seem to be the way to go...
21 Dec 2010 05:48:58 PM: Ummmm, minority of users?
The only reason I found this website is because I, like many others, have had ENOUGH!
Someone at the ACCC told me today that a joint media release is being prepared by Vodafone and the ACCC. I get a feeling that Vodafone is going down.
About time. You have lied and stolen peoples money. And you continue to do so!
21 Dec 2010 07:10:06 PM: trust me we're not making it up, it's real!
23 Dec 2010 06:39:57 AM: I also wouldn't be complaining at all if I weren't stuck in a 2 year contract with exorbitant exit fees :(

Share on facebook
1349 Someone from NSW thinks vodafone is This is hopeless at 21 Dec 2010 01:35:11 PM
Today my broadband connection is flying along at an average of 23kbps download and an average upload speed of 126bps!!!!!!!!!!!
This despite calls to the support centre and absolute conviction of Rajit that things will improve soon and that I must be a long way from an exchange as I live in "remote Hornsby".
When will the management of Vodafone start to take some of these support calls and hear the pain before we all jump ship.
I want my wirelss broadband dongle fee repaid and consequential damages paid for the impact the calamatous service is having upon my business.
21 Dec 2010 01:36:35 PM: so much damage to your buisness yet you have time to post on this website......
21 Dec 2010 01:59:11 PM: Wonder if his landline is ringing right now?
23 Dec 2010 10:28:39 PM: "Long way from the exchange?" interesting that Rajit brought up an ADSL issue that has nothing to do with mobile networks.

Share on facebook
1319 Someone from NSW thinks vodafone is more like NODAFONE at 21 Dec 2010 10:52:33 AM
i have had a business account with Nodafone for over 10 years for my plumbing company. We have had network, service, reception, voicemail and data issues for the last few months and they are just getting worse.
We have different handsets, new/old sims so i know that they are not the problem.
I now have other friends and family who are complaining of the same issues so i knew it wasnt just me.
Now i have seen this and know for sure that they are lying to us.
I have phoned them and complained but just get told that they will put a service request in. Yeah Great!!
We need to be compensated by Vodafone. They cannot expect us to pay the same amount for the last few months when they knew of the problem!!!
21 Dec 2010 01:25:10 PM: I can understand your frustration if you would consider Optus as a carrier we could look at a way to get you out of your contract early. Optus has made significant Network investment over the last 2 years, giving customers increasing Network coverage with each passing day. No network is ever going to be perfect, but the commitment Optus has made to improving their infrastructure, with billions of dollars invested over the last 5 year means that they are constantly working to improve what they have and that customers are getting the best experience possible. If you would like to test the network we do have demo services please call and speak to Nathaniel on 1300 22 88 35 and he can possibly organise one for you to try before you commit
21 Dec 2010 02:20:26 PM: lol Optus trying to make a quick buck, brilliant. How's that court case against Vodafone going Optus? Not well from what I hear, too much "pot calling kettle black".
21 Dec 2010 04:06:50 PM: Hey Nathaniel can you drop six of them demo phones to me at Bankstown station, iPhone 4's please.

Ahmad & the boys.

Share on facebook
1225 Someone from NSW thinks vodafone is 100% at 20 Dec 2010 02:19:55 PM
After more than 4 weeks of being constantly told by clients that I had not replied to their emails I finally checked in with Vodafone (I thought the issue was my Iphone settings or my internet server I use). Finally I worked out it was a Vodafone issue. I have irate clients and furious emails after seeming non replies to customer enquiries. My sent items box on the phone is full of emails that never got delivered, WHY?
I rang Vodafone and they said their SMTP is being rejected by other providers so the servers are dumping my emails. YOU COULD HAVE TOLD ME THAT VODAFONE YOU MORONS!!! I've lost business and customer relationships through this. I could have used my home computer or wireless on my Iphone to avoid this if Vodafone had just simply communicated.............What a debacle, it's cost me several thousand in lost work.
30 Jan 2011 12:12:12 AM: Have a look at this link.


Share on facebook
1159 Someone from ACT thinks vodafone is no service at 20 Dec 2010 08:26:23 AM
Calls drop out all the time and then i will have no serivce for a couple of days. I cal them and after waiting an hour and a half on the phone the bloke told me to go to a vodafone store and get a blank sim. I told him i dont live near a vodafone store as i am in regional victoria and he told me to go to a store that sells vodafone sims and they will give me a blank sim. I questioned tihs and told him why would they give me a blank sim if they are not a vodafone store and he assured me they would. I went to the store and surprise suprise they told me where to go and did not give me a blank sim. I call back vodafone and waited on hold for 2 hours before i got through and told them they had lied to me and that they were not upholding their end of the contract by providing the service they advertise. They said they would send me another sim but it would take 7 days. I told them that in the past 12 months this has happened twice and i end up waiting 10 days for a replacement sim. They would not even credit me or compensate me for being without the phone for 10 days. I asked them to send me a couple of sims as this will happen again as it seems to happen every quarter where the sims fail, she told me they couldn't and it wasnt until i got really abusive and pissed off that she agreed to send me 2 sims. I had heard there was a problem with the vodafone network and checked their site and there was nothnig posted about any outages and when i questioned her she said there was no problems. I have since found out there were outages and they outright lied. I cant wait until my contract expires and i never have to deal with vodafone again.

Share on facebook
1151 Someone from VIC thinks vodafone is Lying at 20 Dec 2010 08:01:43 AM
How can Vodafone proclaim the problem is fixed and I still constantly get dropped calls in Melbourne CBD? Can't even get through to customer care to complain.

Share on facebook
1135 Someone from NSW thinks vodafone is Not fit for purpose at 20 Dec 2010 07:32:29 AM
iPhone 3GS - dropped calls, constant "no service" messages when friends with the exact same phone and on non-Telstra providers have full signal, the most useless customer service around (and now outsourced, so even worse), nigh on incomprehensible bills that somehow ALWAYS exceed the monthly amount (I'm on an unlimited plan) and an online "portal" from the 1970's.

I have already applied to Telstra for a Business Unlimited Plan. $150, unlimited. A day after I applied a Telstra rep (from Australia) rang up and walked me through the process, as well as giving me his direct line.

That's called a proper company.

Share on facebook
1129 Someone from VIC thinks vodafone is Worse that Fail at 20 Dec 2010 07:18:53 AM
Vodafone, aside from running a dodgy network, has partially or completely REMOVED HUMANS from its interactions with customers and COMPLETELY ABANDONNED ANY PRETENSE TO CUSTOMER SERVICE.

If you call Vodafone:
You will be answered by Lara (a computer program). She may or may not ever connect you to a queue where you can wait for a human. However, she sometimes connects you to another automated service that you don't want which will hang up on you. Frustratingly, when the Vodafone website tells you to call 1300 301 030 number, you get regular Lara, who does not know why you have called and does not help you find out who you should speak to.
LARA DOES NOT WORK and Vodafone KNOWS LARA DOES NOT WORK*, but you have to deal with her anyway.

If you email Vodafone:
To email Vodafone, you must complete a webform. The webform will NOT allow you to send the email until you have browsed FAQs - 3 SEPARATE TIMES.
IF you can send the email, you will probably receive an automated reply. This reply will inform you that, EVEN THOUGH you read the FAQs and did NOT find an answer, the answer to your question is in the FAQs. The email will then INFORM you that your question HAS BEEN answered. No human has looked at your question, and no human ever will.... unless you reply. If you are especially lucky, weeks after you send your email - Vodafone will send you another automated reply informing you that because it has taken so long to respond, you have probably fixed the problem yourself. Vodafone will then INFORM you that it considers the problem RESOLVED. The problem has so far been 'resolved' twice without any human reading your email... unless you reply AGAIN. Then, if you are super lucky, a human will read your email. However, due to all the long trail of correspondence required to get a human to read it, the questions in your original email have 'gone missing'. So, the human will invite you to reply AGAIN AGAIN to clarify what the original problem was. Judging by the length of time I have waited, your reply AGAIN AGAIN will probably go to the end of a very ling queue.**

If you take your complaint to the TIO:
Vodafone will eventually call you back. The human you talk to may well ask you if the previous people you spoke to were "from Australia", suggesting that they think this is important. In my case, I eventually managed to fix my original problem myself - by finally logging into the myVodafone website - HOWEVER I think it is very *likely* that Vodafone lied to me originally about the problem. LYING TO CUSTOMERS IS A PROBLEM. The Vodafone complaints department will NOT investigate that, and will NOT release the recordings of calls without a court order. Vodafone will usually charge $20 for a print out of your 'billing records' and it is not clear what this includes. They will also NOT correspond with you by EMAIL. Even the TIO complaints department will NOT provide any CONVENIENT & VERIFIABLE way to communicate with them.

Vodafone do not want to provide a human to deal with you. Ever.
Vodafone will not answer your questions.
Vodafone representatives may well tell complete lies, but it is very difficult to find out.

* A representative from Vodafone complaints department called Phil confirmed that Vodafone is aware that Lara is loathed and Vodafone plan to introduce a parallel system, but not until the end of February.
** I suspect this queue is made even longer by all the times you have to reply if you are really determined to get an answer in writing.

Share on facebook
1027 Someone from QLD thinks vodafone is Terrible Service at 19 Dec 2010 04:08:12 PM
Text messages not sending, or not being received when I send them. Multimedia messages being received by others as blank messages. Very slow data speed, especially in congested areas even though I have full signal strength. I tried calling Vodafone and could not get through. I have lodged a complaint online and got an automated response which closed my case. I replied to that and am yet to receive a response. All in all, it is pointless having an iphone if you can't connect to the net with it. Very annoying as I travel a lot for work and am reliant on my phone to stay in touch with my partner. She got upset with me this week because she thought I was ignoring her but turns out my text messages were not getting through. Was a lot better on 3 and I am not sure now why I changed providers . . .

Share on facebook
1002 Someone from WA thinks vodafone is POOR network, poor performance at 19 Dec 2010 12:51:55 PM
I just joined the network 4 or 5 weeks ago. My god if only I had known, but no one told me. When I went back in the store to complain about the poor performance (having switched from telstra) they told me that with telstra you pay for the service. So why am i paying $70 a month for with vodafone ?) She changed my sim card, but the problem is still there, i have an appalling reception inside my house, and i live in an inner city suburb near Perth. I seriously regret my decision to sign with vodafone, which was purely based on the fact that i heard that it was a great network and I relied on the coverage map on the website which is an absolute LIE. I wish i could get out of this contract and go back to telstra !

Share on facebook
967 Someone from NSW thinks vodafone is absolutely useless service at 19 Dec 2010 08:47:48 AM

Share on facebook
963 Someone from NSW thinks vodafone is absolutely useless service at 19 Dec 2010 08:34:30 AM

Share on facebook
897 Someone from NSW thinks vodafone is Late voice messages, text messages, calls dropping out and SLOW 3G at 18 Dec 2010 08:22:27 PM
Well, my problem is for both my wife and I. I actually went to Telstra and got a new number as I can't cancel my contract and at least didn't want to pay the remaining 9 months in one lump sum. I got offered 1 month credit.
I travel with my Vodafone iPhone 3GS and Telstra HTC Desire and the difference is unbelievable. I can be on the train trying to read news.com.au and it can take several minutes for vodafone to download but Telstra is very quick. When at home both phones perform well with wifi. I receive voice messages / text messages up to 5 days later. a Few months ago I phoned up and spoke to customer support about technical issues and had the following reply : "It could be due to the time difference between Sydney and Melbourne" I am not lying!!!
Can't wait to cancel all vodafone. NEVER AGAIN will I use them.
22 Dec 2010 07:54:00 PM: My Vodafone iPhone 3GS has rubbish reception but my partner's Vodafone HTC never has a problem. There might be something in the handset there.
22 Dec 2010 11:32:07 PM: The iPhone connects to the network differently to HTC. The reason the it's slow is because you got sucked into buying an iPhone, in other words, your fault.

Share on facebook
829 Someone from NSW thinks vodafone is Terrible at 18 Dec 2010 12:41:39 PM
I have no reception at home at all it's been totally crap for 2 months I've spent hours on the phone to India who told me if was my FAULT!!!! MY FAULT as I wasn't using my phone correctly they just downright lied lied lied every time I called. It took 6 weeks for them to admit it was because they were merging the 3 network with the Vodafone network. AND today in the SMH they have the nerve to say they have fixed it BULLSHIT my phone still isn't working I AM TOTALLY FED UP!!!!

Share on facebook
787 Someone from VIC thinks vodafone is a joke at 18 Dec 2010 10:07:33 AM
Been having drop outs, nil reception, late arriving messages, people calling me and asking why my phone is off, when its always on.
I want out!!!!! Complained to India and they said investigation will take 72 hours and I will get a call back. Knew that wouldn't happen, called again andd they said give us another 24 hours. That is before one dickhead lied and said his system was down and another hung up on me. It's with the ombudsman now. I will continue with the ombudsman until vodafail loses more than what my contract is worth

Share on facebook
779 Someone from NSW thinks vodafone is Epic Fail at 18 Dec 2010 09:58:03 AM
Some of my posts from WP:

Oh look, another bunch of unhappy Vodafone customers who are going to be lied to by Vodafone customer service about there being "no currently reported issues". Please...

After calling Vodafone about numerous call drop-outs, no internet access in 3G/2G and unable to send texts or make phone calls I FINALLY got some sense out of a CSR.

"Sir, I apologise but our network is congested beyond its capabilities at the moment. We are looking to upgrade sites in the future to deal with the sudden growth of customers using our network, but for the time being, there isn't really anything I can do to help you"

The helpful CSR even recommended that I switch to Telstra.

Vodafone are FULLY aware of the congestion issues, but are happily still signing up customers, and lowering their prices to get more and more and more people on board, thus adding to the issue.

RandomJoe writes...
followed pointless instructions about turning off the firewall and non-Microsoft services.

This is what really shits me about Vodafone customer services. They give you the run around and get you to do pointless troubleshooting when they know full well that the network is the problem (most of the time).

I've had Internet issues before with an iPhone 4, called up and was told to reset network settings, reflash phone, upgrade firmware yada yada only to be then told when all that failed that there was an Internet outage.

Share on facebook
778 Someone from VIC thinks vodafone is a joke at 18 Dec 2010 09:54:59 AM
Been having drop outs, nil reception, late arriving messages, people calling me and asking why my phone is off, when its always on.
I want out!!!!! Complained to India and they said investigation will take 72 hours and I will get a call back. Knew that wouldn't happen, called again andd they said give us another 24 hours. That is before one dickhead lied and said his system was down and another hung up on me. It's with the ombudsman now. I will continue with the ombudsman until vodafail loses more than what my contract is worth

Share on facebook
757 Someone from NSW thinks vodafone is 'Lying about their product capibility' fail at 18 Dec 2010 08:37:46 AM
Every call drops out after 5 minutes. Often the reception just goes to no service. Have to use 2G setting on the iphone (as recommended by Vodaphone support) as when on 3G data doesn't work properly, emails and voicemails come through up to a day late, calls go straight to voicemail without the phone ringing and then the voicemail doesn't get to the phone for 24 hours meaning i miss appointments, data is painfully slow...anything else? basically at vodafone supports own admisson 3g doesn't work properly and their advice is not to use it...sounds like vodafone is spruiking a product they know doesn't work...illegal? I think so.

Share on facebook
748 Someone from NSW thinks vodafone is Poor everything at 18 Dec 2010 08:06:44 AM
Lets start with the delivery of my new iPhone, advised of a 3wk wait 5weeks later called waited on hold for 45mins. My phone had not been ordered fast foward 4wks phone finally arrives 9wks in total.

My wireless net is on average poor service or no service i live in the heart of the northern beaches my girlfriend with optus always has 3g coverage? My broadband is also hit & miss if it will connect to a usable server.

Vodafone also had a system issue in early feb in which my bill wasnt debited from my acc. I called & was advised it was paid, i advise it hadnt been debited so i dont know how it was paid. In June i recived a letter advising of the system issue & that my account would be debited to correct the bill, I rang voda to find out the total of the bill & was advised the letter was incorrect & I was upto date. July voda try to debit the "owing amount" on my account & it is dishonoured, I call voda & am advise i havnt paid my bill since feb when they direct debit my acc? I advise of the previous calls, I was told I was lying & that i need to pay the bill. A week later my phone was blocked 6 phone calls later 3 more rude advisers & finally after threating going to the communications ombardsman is my "owing amount waived" & my account reinstated.

At the end of my phone contract after having had a sims card with voda since the Nokia 5110 was the bees knees I'll be moving.

Share on facebook
736 Someone from NSW thinks vodafone is scamming you at 18 Dec 2010 07:08:57 AM
signed for 2 years contract @$17.10 /mo (19/mo 10%disc), 3 months free.
the bill: $55.40! + no 3 months free applied.
had to wait an hour on the phone to talk to someone at billing to sort it out.

Share on facebook
668 Someone from NSW thinks vodafone is The worst possible of any corporate I know... at 17 Dec 2010 09:51:30 PM
Ive been in contract since Jan when I signed up for an iphone and broadband for my laptop. The coverage has gradually gotten worse since I signed up. I live and work in the CBD/Surry Hills/Bondi Junction, yet I am constantly without service, with calls dropping, going directly to voicemail, unable to make calls, data will not work, and text messages do not come through/send. The broadband for my laptop only works 50% of the time so I am unable to do the things I need to as GPRS is too slow.
I have been complaining for months, and all I have heard is excuse after excuse, and lies after lies. I have even caught call centre staff out on things that have been untrue. I was told it was because I lived in a brick building!!! Well if my friends Telstra phones work fine in my apartment, then why can't my Vodafone phone??? Finally I found out who to speak to at the head office in Australia, who promised an investigation, and depending on the outcome I could terminate my contract early with no exit fees. After several weeks I still had not been prvided with answers. I emailed them one final time telling them I wanted a resolution within 48 hours or I would esculate my concerns to the ombudsman. I was contacted 2 days later and let out of my contract with 14 months remaining provided I give my phone back. Thats fine... Telstra have free ones if you sign up with them, along with a reliable network.
What i am most annoyed about, after readng the recent media coverage, is that Vodafone were aware of the issues from the start, yet still keeping signing people onto their network. They lied to me about the issues and made me spend hours on hold, to try and get some answers instead of being upfront and doing the right thing. Vodafone is a disgusting excuse for a company, and they should not be able to operate in such a way.

Share on facebook
507 Someone from VIC thinks vodafone is Lying at 17 Dec 2010 06:27:53 PM
Did anyone read their submission to the ACMA's enquiry on customer service ( http://www.acma.gov.au/WEB/STANDARD/pc=PC_312279 )???? Liars.

Share on facebook
442 Someone from NSW thinks vodafone is as useful as a cock flavoured lollypop at 17 Dec 2010 04:11:56 PM
Dropped calls, messages received hours after they were sent, voice mails appearing without ever having the phone ring, delayed voice mails. No 3G reception in major metropolitan areas such as the Sydney CBD.

The list just goes on and on... I've been relying on Vodafone as a business customer and it's become so ridiculous I've signed up for Telstra to get any decent connection service - yet I still have to pay these Vodafone clowns money for a service that doesn't work!

Share on facebook
415 Someone from VIC thinks vodafone is Keeper of secrets at 17 Dec 2010 03:43:23 PM
Catch a tram up Collins Street and watch the signal drop in and drop out constantly. Spent hours one night trying to work out what was happening and thought it was the phone. Vodafone said they did not have any issues, they lied to me. Was supposed to be in an area where they had signal range, nope not working at all even when I moved around the area. Another lie. Was sitting at work today no signal in StKilda Rd.

Share on facebook
329 Someone from NSW thinks vodafone is Epic at 17 Dec 2010 02:49:28 PM
No 3G reception in George Street Sydney. Calls regularly dropped. Forget using the web as too slow and often no response. Unfrotunately, I am stuck with it as it is a company supplied Blackberry.

I now a telstra personal mobile phone as well in case of emergencies (like a 10 year old needing me)

Share on facebook
287 Someone from Somewhere else thinks vodafone is on and off at 17 Dec 2010 02:30:28 PM
I got supplied a wireless modem from a Vodafone reseller which had one version of operating software as well as a software disk containing another software version You can imagine the pain when these two software versions starting fighting each other! Vodafone finally came to the party after a year of poor performance and constant emails and phone calls. I got disconnected so many times from the Vodafone call centre accidently off course!

Share on facebook
246 Someone from NSW thinks vodafone is Vodafone are F***ing thieves at 17 Dec 2010 02:15:22 PM
Vodafone lied to me about going on a plan and that would allow me to sms my friend in seoul. So i wnet on one of their thieving plans and I still could not sms my friend in Seoul. Howver, those pieces of trash Vodafone would not return me to my prepaid arrangment and since then have charged me thousands of dollares more. I am keen to join any action against Vodathief - cheers

Share on facebook
145 Someone from NSW thinks vodafone is about as useful as tits on a bull at 17 Dec 2010 01:45:21 PM
I signed up to a 24 month contract with Vodafone just 6 weeks ago and before signing I specifically asked if there were any issues with their network and they were very quick to assure me that it was performing brilliantly. LIARS!!! I haven't had more than one bar of reception on my phone yet and calls drop out all the bloody time. Sometimes I can't even make a call. I'm pissed off that my new phone doesn't work properly and I'm even more pissed off that you lied to me. If I ran my company that way I'd be out of business in no time. I have joined the ever growing collective of Vodafone anti-brand ambassadors, telling everyone I know how bad you are. Deceive your customers and pay the price!

Share on facebook
51 Someone from NSW thinks vodafone is a bunch of lying theives at 17 Dec 2010 12:58:57 PM
I went to the Blue Mountains with my gf after Voda announced their problems have been fixed. Not surprisingly I had trouble calling the guest house manager. I kept calling him but every time would just hear a short beep before the call dropped out (despite having 3/4 signal) without ringing once.

Share on facebook
16 Someone from WA thinks vodafone is Very Poor at 16 Dec 2010 05:53:02 AM
6 months with VF and many delays with messages being relayed sometimes 2 days later or not at all. Poor reception and constant dropouts. Dongle for laptop supplied as part of the deal is useless as can't get any reseption even in Perth metro area. Give me my money back you thieving %$#@*&

 1   2   3   4   5   6