26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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12336 Someone from QLD thinks vodafone is It's enought to make you want to cry or shoot someone at 12 Jan 2011 05:40:04 PM
Where to start, well you can get any service in the main street of Home Hill and most of the town has pour to no signal, yet you can drive 1km out of Home Hill and have full signal. When I signed up to a plan in about sept 2009 I was told they would have 3G network in my area soon and yet now in early 2011 there is NO 3G network (Vodafail). For a while they have had no drop outs, but out of the blue, good old Vodafone (Vodafail) has droped out on me again!! So that's why i'm writing this!!

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12335 Someone from QLD thinks vodafone is very fail at 12 Jan 2011 05:31:02 PM
no reception, dropped calls, delayed sms, delayed voicemail

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12331 Someone from QLD thinks vodafone is No Reception at 12 Jan 2011 05:11:27 PM
Normally patchy coverage now no coverage at all. Expensive and inept service from This company and others is what we get from a weak and incompetent government that could so easily impose some form of basic performance standards on these telco's thereby forcing them to divert some their fat profits into necessary network expansion, instead of simply stuffing a daily stream new and unwitting customers into a woefully congested and inadequate network structure.
12 Jan 2011 08:31:21 PM: http://blog.vodafone.com.au/blog/news/brisbane-network/

I live in Queensland too. In the Gold Coast. My phone wasn't working all afternoon. Deal with it. This one isn't within Vodas control right now...
12 Jan 2011 09:46:18 PM: @ Jan 2011 10:31:21 PM ----------- Huh??

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12327 Someone from QLD thinks vodafone is FAIL!! at 12 Jan 2011 05:03:47 PM
I live in a residential area with a population of over 60 thousand people. I have purchased mobile phones from vodafone and have signed up to their plans only to be completely disapointed by their lack of reception and service availability - As a result, I constantly miss calls, and, when i do recieve phone calls, I can hardley hear the person on the other end. Its just not good enough in this modern age of technology!

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12325 Someone from QLD thinks vodafone is no service at 12 Jan 2011 04:51:36 PM
brisbane when is one of the worst flooding issue in history, myself and others around me have no mobile phone reception.
didnt have coverage from my work to home which is a 30 minute drive without traffic.
quite pathetic and unacceptable under the cercumstances especialy when my work phone (optus)is working fine

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12322 Someone from QLD thinks vodafone is woeful at 12 Jan 2011 04:47:07 PM
Yesterday and today, no coverage, limited coverage, call drop outs. Six weeks into getting this phone problems seem to be increasing despite the "coverage" the media has given to Vodafone's poor performance. If they could only pro-rata the plan charges to correlate with available coverage, they'd go down the gurgler quick smart.

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12321 Someone from QLD thinks vodafone is No Receiption at 12 Jan 2011 04:44:04 PM
Chermside area
already put up with bad reception.
now got NO reception at all!!!
12 Jan 2011 08:32:56 PM: Please stop complaining about no coverage in QLD right now. It sucks, but they can't really help it when base stations flood

http://blog.vodafone.com.au/blog/news/brisbane-network/

Use the link, check the status
12 Jan 2011 09:47:18 PM: @ 12 Jan 2011 10:32:56 PM: Yet other networks are working............go figure.

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12320 Someone from QLD thinks vodafone is the worst at 12 Jan 2011 04:41:41 PM
When I ring up to complain....they offer me bonus gigs / data on my plan which would be great were it not for the fact that their coverage is so poor that I cant actaully use it ! Epic fail !

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12319 Someone from QLD thinks vodafone is Fantastic - NOT at 12 Jan 2011 04:40:28 PM
Within seconds of Sky News announcing that mobile phone providers were dependent on battery power and no one knew how long this would last VODAFONE service died AGAIN. WTF

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12318 Someone from QLD thinks vodafone is Epic ! at 12 Jan 2011 04:37:22 PM
I'm in Townsville in northern QLD and I and a mass of people have no signal right now this is pathetic, just yesterday i had my calls dropping out and people not able to get through to me it would go straight to message bank.
About a month ago i had the same issue and went and spoke to a vodafail consultant in their store and he was so disinterested and clearly didn't know what he was talking about and was rude to boot. I will be getting out of my contract for terrible customer service and S#!t reception, i would call them to complain but i have no reception .... -_-

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12317 Someone from QLD thinks vodafone is totally inept at 12 Jan 2011 04:36:50 PM
as everyone knows brisbane is flooding and we are all relying on our mobiles, that can be done as long as you are not with vodafone and we have 0 coverage not only here but my daughter on the gold coast also has 0 coverage. My mother who is with telstra has full coverage so I dont want to here the excuse that it is because of the flood.
12 Jan 2011 04:40:09 PM: well...sorry but the flood is the cause.
12 Jan 2011 04:45:35 PM: im a hour from Brisbane and have no service either.
The floods are no excuse, they have been having major problems for months, its about time they admitted it and let people out of there contracts who arent happy.
And people like the replyer who are happy can just stay with them. i on the other hand would LOVE to move to telstra!!
12 Jan 2011 07:30:39 PM: Im just over the border in NSW - network failed 530pm NSW time - Vodafone told me they had no other problems or complaints and it was my 3 phones and wifi's fault.......
12 Jan 2011 08:34:38 PM: When a base station floods, it means the flood affects the network....seriously people
12 Jan 2011 08:43:11 PM: That is why I encourage everyone to port to Telstra or Optus as their network works during floods due to redundancies they have in place.
14 Jan 2011 04:51:28 PM: Telstra and Optus were also affected look at their pages or pop into whirlpool forums. Look at the bigger picture.
14 Jan 2011 05:04:25 PM: Telstra and Optus were only affected in a select few suburbs. Vodafone went down pretty much all over the state.
16 Jan 2011 07:16:17 PM: http://goo.gl/Jo99D

Nah Telstra had 200 sites that they couldn't get in to fix.
16 Jan 2011 07:27:21 PM: "A Vodafone staffer, who did not wish to be named, said Vodafone sites were "going down hour by hour". lol
17 Jan 2011 07:45:38 PM: And a retard, who has anonymity like everyone else on this page, wrote a post...
24 Jan 2011 08:21:49 PM: Over and over....spam

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12316 Someone from QLD thinks vodafone is very at 12 Jan 2011 04:36:16 PM
the only time I get reception in my own home is by hanging upside down in the shower....not good enough - when signing on for my contract was I by no means told about coverage areas either...when I went into my local store - their idea was just to take the sim out - I need to do this constantly just to get reception anywhere.....I seriously don;t think this is good enough - if there was an emergency I shouldnt have to rely on the emergency number if I have a fone that works but a provider that is not upholding their end of the deal. Not acceptable - just the tip of the iceberg....then just 5 mins ago the whole network drops out and when I rang the store - they knew nothing until the calls started flooding in...POOR....

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12315 Someone from QLD thinks vodafone is at 12 Jan 2011 04:29:39 PM
Never get reception its really anoying and bad for alot of reason obiously

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12312 Someone from QLD thinks vodafone is I cant communicate at all at 12 Jan 2011 04:19:26 PM
I live in Gladstone, QLD. I brought an Iphone with Vodaphone 6 months ago. I had perfect reception for the first two months in my current home. Now i struggle to make calls, send texts or connect online. I have to walk out of my home onto the street only to get 1 bar and wait for 20 mins at a time for texts and voicemail's to come through, which by the time i get them are to late.

Now i have to go onto the street hourly to check my texts, emails and voice mail but ifi was ever in trouble, their is no way i could ever make a call. Not even to 000.

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12311 Someone from QLD thinks vodafone is failwhale at 12 Jan 2011 04:18:38 PM
My phone says 'No Network Access'

omg if someone needed to call an ambulance, they would either have to crawl to the nearest payphone or be left there dying because of a rich company that is exploiting and scamming away our money.
12 Jan 2011 04:22:35 PM: If you have Telstra or Optus mobile service you should be able to make an emergency call to 000 even if you have no network service on a Voda Sim.

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12310 Someone from QLD thinks vodafone is Reception at 12 Jan 2011 04:15:20 PM
I sometimes go without reception in Brisbane CBD for up to 6 hours. I am suppose to have my bill emailed to me on a certain date every month (Bill Date), yet have to call nearly every single month (5 days after the Bill Date) to ask them to send me my bill. Every single time I call them and explain that "it has happened again" and the bill was not sent. Friends are asking if they can break their contracts and I am not sure, any help?

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12304 Someone from QLD thinks vodafone is ridiculously fail at 12 Jan 2011 04:06:57 PM
For the last 2 days I have had prolonged periods of NO reception whatsoever, and it's right in the middle of two major events that I really needed to be in contact, the birth of a new family member, and the flooding!!!! Thanks for absolutely nothing Vodafail, I was already sick of your poor service and calls dropping out, this seals the deal that I WILL be going elsewhere as soon as my contract is up!!!!

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12303 Someone from QLD thinks vodafone is Fail-tastic at 12 Jan 2011 04:00:41 PM
Reception non-existant! 100m in clear line of sight to a cell-tower that obviously Voda has no connection to! Lies on your connection page vodaphone! Lies!

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12301 Someone from QLD thinks vodafone is needs vodabombing at 12 Jan 2011 04:00:09 PM
No signal in the heart of Surfers Paradise. You get full signal in the middle of Kenya and none in the middle of Surfers Paradise. Well done vodafone

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12300 Someone from QLD thinks vodafone is Poor repair service/poor customer service at 12 Jan 2011 03:59:36 PM
Vodafone is the exclusive carrier for the BlackBerry Storm. The phone stopped operating within the first three months of my contract. I returned the phone to the place of purchase (Indooroopilly) and after 4 weeks received a new phone. Four months later, the phone stopped working, again. Returned the phone to the Indooroopilly shop. This time spoke to the manager, who was insulting. Said there were no loner phones in the shop, so I would have to wait. He promised to call. After two weeks, no call. I then went to the shop in person, discovered there were, indeed, loaner phones available. Turned in my dysfunctional Storm. Waited four weeks. No call. Two more weeks. No call. Went to the shop, discovered my phone had been repaired and was just sitting there, waiting. The manager stated, "Oh, I forgot to call you!" Over two months, no phone, and instead of an apology, an insulting manager who could care less about customers he insults. At the end of the contract, I will be leaving, unless I can terminate early without penalty due to lack of service.
13 Jan 2011 07:24:34 PM: Storm sucks.

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12299 Someone from QLD thinks vodafone is Smellier than my underpants at 12 Jan 2011 03:58:43 PM
Gold Coast is now down as well as surrounding areas.

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12298 Someone from QLD thinks vodafone is voda-fucked at 12 Jan 2011 03:55:11 PM
What a freaken suprise. I have no reception again. Great, now I can't keep intouch with my relatives that are battling the QLD floods. There is no excuse for this too - This definately started before the floods. How the hell to I get out of my contract? I could scream!

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12297 Someone from QLD thinks vodafone is super fail at 12 Jan 2011 03:53:59 PM
i can't get reception on vodaphone!

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12296 Someone from QLD thinks vodafone is at 12 Jan 2011 03:53:37 PM
im currently recieving wrong bills and get stuck on hold for the last year my phone has played up and NOTHING gets done about it im currently not paying my phone bills or my partners either!!! until i get answers!!!!

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12295 Someone from QLD thinks vodafone is voda-fucked at 12 Jan 2011 03:51:53 PM
What a freaken suprise. I have no reception again. Great, now I can't keep intouch with my relatives that are battling the QLD floods. There is no excuse for this too - This definately started before the floods. How the hell to I get out of my contract? I could scream!

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12294 Someone from QLD thinks vodafone is Absolute joke at 12 Jan 2011 03:51:21 PM
Complete lose of signal, doesn't even divert to voicemail when I call my number. Can't access customer care number via home phone or any other mobile. My area is not on the service status, despite Vodafone updating that Brisbane has been fixed... bull!

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12285 Someone from QLD thinks vodafone is bad bad bad news at 12 Jan 2011 02:59:45 PM
Trying to call customer care and they assured me that they will call back and what happens, NO one ever does. Pathetic.

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12284 Someone from QLD thinks vodafone is at 12 Jan 2011 02:59:33 PM
I laughed when I read you had people suffering a 2 hour delay.
Harden up brothers. I called to see if they could put a hold on a sim card from a phone that was lost on Christmas Eve. 3 hours later (it became a challenge), a foreigner answered. I know this because he admitted he was not in Australia. He also couldn't understand what I was asking so he put me on hold again. after another hour and a half, I hung up. I emailed asking for someone to contact me and the reply stated that inquiry had been closed.
For a total of 3 days, someone could have been running up my bill and I had no power to stop it. The funny part is that when you do talk to the people at Vodafone, they know how crap the service is.

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12283 Someone from QLD thinks vodafone is no service at all at 12 Jan 2011 02:58:02 PM
I am trying to get the details of my usage for the month and not even that service is working. No one can give me any information.
12 Jan 2011 03:23:53 PM: Iv just posted pretty much the same thing. I can not get my bill and the Vodafone operator could not get it either. I asked for it to be emailed to me, I got a text message saying it was sent but no email. How do i pay my bill with no bill to present? I am not going to pay it online...

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12282 Someone from QLD thinks vodafone is highly dissapointing at 12 Jan 2011 02:56:27 PM
Txt messages don't get send, don't even try to phone customer services, 1 1/2 hour on hold at least every time, that is if you are lucky. They give you the wrong information and then you have to try and call them again. Such a waste of time. And please don't ever try to upgrade your phone, absolute nightmare!!

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12269 Someone from QLD thinks vodafone is EPIC FAIL at 12 Jan 2011 01:50:54 PM
Dropping calls and general poor reception and service. I can't believe that their frontline staff in their stores are not able to discuss complaints and that we "would be better calling Customer Service". They can sign us up pretty quick, but when it comes to something a little prickly, they handball to the inefficient call centre that is "Customer (dis)Service".

Also a little concerned over the privacy things. Not sure how to go about ensuring my details are safe. I know they have issued a 'guarantee' of our security and privacy, but I take this with a grain of salt. Piss poor performance!!
12 Jan 2011 08:37:25 PM: Are you concerned with your details on Telstra? Same system.
12 Jan 2011 08:41:01 PM: Same system, different security ;) Telstra use Smart Cards, meaning they can't be accessed remotely, additionally it uses a VPN....Vodfail use a lousy login and password that can be accessed from ANY internet connection.

FAIL FAIL FAIL!
13 Jan 2011 07:26:36 PM: The stores are there to be stores. Sell stuff. Call centre staff have access to everything else.

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12256 Someone from QLD thinks vodafone is Disgusted at 12 Jan 2011 12:54:49 PM
Changed from another provider to Vodaphone 22/12/10, the next day after phone was all charged realised we couldnt get coverage in out house or local area, went back to Vodaphone store and was advised to call Vodaphone, which i did, they explained that there is issues in our area and they would forward my issue/problem on and we would have a reply within 5 days, they also sent a text message staing that, i have tried to call them numerous times and been on hold in excess of 45 minutes at a time and then get cut off, went into another Vodaphone store 9/1/11 and explained my problem that i cant get through to anyone and that the mobile is for work and that we have 2 small children and that we need to always be contactable, the staff member emailed vodaphone infront of me and advised me i would have a reply within 48 hours, to date i have had no reply or contact with vodaphone and we are paying for a mobile that doesnt work, what more can i do to change back to our old provider, this is ridiculous, TERRIBLE CUSTOMER SERVICE, will be spreading the word to NEVER chnage to Vodaphone.

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12254 Someone from QLD thinks vodafone is EXTREME at 12 Jan 2011 12:46:05 PM
SHAME ON YOU VODAFONE!!! I am in Toowoomba and we are currently in crisis mode. My family has been worried sick as myself, partner and brother are all currently vodafone customers and have not been able to get in contact with ANYBODY via phone OR text all week in the middle of the flash flooding!! NOT GOOD ENOUGH!! Every other phone network seems to be fine. Too bad if we were stuck on a roof in the middle of all this flooding and were trying to call out for help and couldn't because of a friggen useless phone company!! Not only that, my partner and I want to swap over networks asap, but can't unless we completely change our phones/numbers as we have locked vodafone phones..we can't even unlock them until vodafone is back online (whenever THAT will be..website is even down and lady at All Phones told us not to even bother trying their customer service line...), and even then, vodafone with slap with an unlocking fee!! I can tell you right now, they are going to lose a LOT of customers in south-east qld this week.
13 Jan 2011 07:29:03 PM: Vodafone was affected by the flooding mate. If you're sitting on a roof trying to get help and the wonderful telstra and optus networks were walking you COULD call for help. It's a convention that all phones access any network to make emergency calls for just this reason.

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12251 Someone from QLD thinks vodafone is failing badly at 12 Jan 2011 12:34:26 PM
great time for vodafail to blame the floods for the poor service.
12 Jan 2011 01:19:18 PM: this happend before the floods

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12250 Someone from QLD thinks vodafone is Dam Bad at 12 Jan 2011 12:28:00 PM
I am in a flooded town Dalby Qld. Vodafone has a complete outage in this and other areas. The only provider do have this problem. My problem is that I cannot not use either of my usb modems to log on, I have no vodafone mobile coverage so 1555 is out of the question. When i got a landline to contact them after trying to talk to that recorded bitch, I was told by another recording that they had a problem and they simply cut me off. What a great company not to be with, as soon as my contracts are up I will be going to another provider.
12 Jan 2011 12:33:23 PM: good, do it
12 Jan 2011 12:35:00 PM: Forget about your contract in this case....you can get out of it because they are breaching their end of the contract. Ring the TIO and get out NOW!
12 Jan 2011 04:45:57 PM: Don't listen to the mug at 2:35
12 Jan 2011 07:36:47 PM: @ Jan 2011 06:45:57 PM I think I found you in an earlier post, please cease the childish name calling to posters that are trying to help and advise.

If you have nothing constructive to add to the debate then please move along or go elsewhere. Vodafail.com mod

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12244 Someone from QLD thinks vodafone is Uber Fail at 12 Jan 2011 12:13:33 PM
Ormeau inside brand new home 0 reception on two iPhone 4's even using bumper cases. Its as bad as Optus, outside is average but as soon as you sit in the lounge room or study the phone flicks to No Services... pretty useless phone I think!
12 Jan 2011 12:47:17 PM: Agree!!!!

Check out the How To Complain tab at the top of the page, suggest TIO.

Let us know how you get on!!!
12 Jan 2011 04:47:24 PM: Disagree!!

No network boasts that you will get internal coverage.

TIO will laugh at you.

Let us know how you don't get on!

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12240 Someone from QLD thinks vodafone is Ridiculous at 12 Jan 2011 11:57:49 AM
No phone reception at all, anywhere. 22 hours ago they said it would be fixed within 2 hours????? So why do I still have no repection or why has there not been an update on the status to inform the customers. Ridiculous!
12 Jan 2011 12:49:47 PM: Agree!!!

Ludicrous!!!!

Check out the How To Complain tab at the top of the page, suggest TIO.

Let us know how you get on!!!

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12234 Someone from QLD thinks vodafone is No Reception at 12 Jan 2011 11:38:20 AM
I was in the middle of the Brisbane cbd yesterday, when I discovered that typically there is no reception on the vodafone network (funny how other providers seem to be unaffected!!!!!)I was trying to get ahold of my sister as the public transport was being shut down, and I couldn't get through, and when there was reception I constantly had the call drop out over and over again.

What on earth is the point of having a network that doesn't work when you seriously need it?!

I'm originally from NZ and was a vodafone customer there with no problems, now that I've moved here I've had problems with the network!
12 Jan 2011 04:48:50 PM: Flood a lot while you were on Voda NZ did it?
12 Jan 2011 08:42:18 PM: Really wish I could "like" 6:48:50

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12231 Someone from QLD thinks vodafone is at 12 Jan 2011 11:26:25 AM
First of all I do not like Lara I am sick and tired of talking to a computer its just not right. Second of all My usage was saying that I was going over when I definately didnt I always monitor my usage and I barely use the internet anyway, so I spoke to a customer relations officer from Vodafone who was very caring and he told me that he was going to fix the problem cause he knew I didnt go over aswell & he put my plan up from 6gb to 8gb for the same monthly payment and apologized so I thought that was nice of him. Then a few weeks later I went to SMS 1512 50 times literally over a few days and got no reply to tell me how much usage I have been using. I rang Vodafone back to get that stupid Lara person & she could not understand what I wanted to do so I was cursing calling her every name under the sun as you would if you were very frustrated so I hung up and had a breather then I rung back and got through to where I needed to be so I had to wait on hold now I was on hold for 54 minutes to be exact I could not believe it luckily it was a free number to call from my mobile but still no one likes to be on hold for nearly an hour. Anyway I explained to the person about the SMS and she had no idea why that was happening and put me on hold to find out what was going on that took 10 minutes. The Lady said that If I want to find out what usage is to check on the internet on the website with my log in details, so I thought alright then ill check on there from now on until the SMS gets sorted out. I then asked when my contract was going to finish cause I knew that it was finishing up in the next couple of weeks but i just thought Id check anyway. When I did ask the lady told me because I upgraded to the 8gb from 6gb plan I was on another 12month contract and I was like wtf!!! no one had told me that I was another 12month contract I was never notified the guy I spoke to before gave me the upgrade in good faith until my contract ran out & now they tell me that there is nothing they can do about it. I cannot believe Vodafone I am so disappointed and I will be taking this matter further as i do not wish to deal with Vodafone again.
12 Jan 2011 11:28:16 AM: and the internet coverage is very very poor!!!

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12228 Someone from QLD thinks vodafone is Massive Fail at 12 Jan 2011 11:12:22 AM
My home phone number keeps recieving calls from the Vodafone 1300650410 number on their website this has been ongoin since the day I had the landline connected my landline is with Telstra In Toowoomba Queensland I am gettin calls as late as 10pm and I go to work at 3:30am so I need to be asleep at this time I have contacted Vodafone numerous times about this and I am still getting these calls I had three in a matter of 15 mins all from the same woman yesterday.

Not only this but at the moment the mobile services are down and have been since Monday my work has been trying to ring me to let me know that I am to return to work tomorrow as the roads are now cleared but a workmate had to tell me on Facebook as my phone services are dead and as I have recently moved haven't updated my home phone number with my HR dept as only returned to work wednesday last week and HR has been flat out.

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12211 Someone from QLD thinks vodafone is MEGAFAIL at 12 Jan 2011 09:19:23 AM
Totally incorrect billing. Have been on $49 month plan... never come close to the call, text etc usage this allows but all of a sudden now I somehow have gone $344 over my normal monthly usage... I DONT THINK SO VODAFONE!!!!!
12 Jan 2011 09:26:32 AM: EeeKkkkkkkkkkkkkk............that hurts, we feel your pain.

Don't bugger about with this one, check out the How To Complain tab at the top of the page, 1555 then TIO if no result.

Let us know how you get on!!!
12 Jan 2011 09:34:23 AM: And after all the other dramas with paying 24months worth of internet with a usb modem that NEVER WORKED (then the coverage... none), dropped calls, no service, pretty much non existent customer care service (they don't care) and we can't disconnect from them... Stuck.. no escape.. TOTAL FRUSTRATION!!!!!! What can we do??????????????
12 Jan 2011 09:35:17 AM: TIO as above.........
12 Jan 2011 09:35:29 AM: Thanks for your helpful comments on how to complain etc... will be onto this one immediately. Cheers!
12 Jan 2011 09:37:18 AM: Glad to help - good luck and let us know how you get on!!!
12 Jan 2011 04:50:51 PM: Talk to Vodafone first. If it's an error they'll fix it. Don't listen to the mug at 11.26 The TIO will direct you back to Voda in the first instance.
12 Jan 2011 07:29:48 PM: @ Jan 2011 06:50:51 PM The 'mug' at 11.26 said to contact 1555 then TIO if no result.

Would you agree that 1555 is the customer service help line for........errrrrrrrrrr..........Vodafone????

Please read replies correctly before making what appears to be stupid incorrect replies yourself and while I am at it, please do not start name calling, it is childish, immature and uncalled for. Vodafail.com mod

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12209 Someone from QLD thinks vodafone is No Signal at 12 Jan 2011 09:02:50 AM
I've been without signal for 3 days, telstras phones are fine but vodaphone, 3 and Crazy Johns phones are out. ( they are all on same network ). I can't contact my family to see if they are okay, my work can't contact me, I understand we are in the middle of a natural disaster but what is the point of having a mobile phone for emergencies if it doesn't work when you need it!!!
12 Jan 2011 09:12:45 AM: Vodafone's QLD service was fixed yesterday. It's Telstra that's cutting out today.
12 Jan 2011 09:17:42 AM: @ 12 Jan 2011 11:12:45 AM Really?????? Not according to their web page for Network Status found here:

http://vodafone.custhelp.com/app/answers/detail/a_id/3730
12 Jan 2011 09:44:23 AM: Still not fixed. I am sitting here in Toowoomba and have not been able to get any SMS, phone calls since late Monday afternoon. My phone is showing no bars available. What happens if we are in an emergency and seek immediate attention? How will they compensate for this!

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12194 Someone from QLD thinks vodafone is PAINFUL at 12 Jan 2011 07:39:03 AM
I live in Cairns and majority of the time my phone says NO SERVICE. I can't use my mobile at my house, I have to wait until I am driving somewhere to call anyone! If I am really lucky I might get a text message come through in the middle of the night when some reception passes by!!! GRRRRR

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12192 Someone from QLD thinks vodafone is hopeless again at 12 Jan 2011 06:45:03 AM
we were trying to contact our daughter during the flooding but as many times before no vodafone service. call failed , call failed, call failed. my wifes work phone also vodafone same thing ( her work had to ring around there clients to get flood info to her) but her own mobile (telstra) no problem. sorry vodafone but YOUR FIRED !!
12 Jan 2011 09:14:30 AM: Vodafone was fixed within 3 hours of the issue starting yesterday. Now Telstra is cutting out. These things tend to happen during natural disasters.
12 Jan 2011 09:29:18 AM: Really?????? Not according to their web page for Network Status found here:

http://vodafone.custhelp.com/app/answers/detail/a_id/3730

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12191 Someone from QLD thinks vodafone is 100% at 12 Jan 2011 06:40:44 AM
Coverage has been completely gone for the last two days.

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12167 Someone from QLD thinks vodafone is at 11 Jan 2011 09:26:34 PM
OMG!!! Freaking vodafail!!!! I just spent the past 2 hours trying to connect to my vodafail 'wifi' internet!!!!!! SOOOOO MADDDDD!!!!
11 Jan 2011 09:40:45 PM: so in 14 minutes, I have been disconnected twice already!!! AUrgghhhhhh!!!!!!

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12162 Someone from QLD thinks vodafone is extreme uber at 11 Jan 2011 08:18:45 PM
Unable to connect,Unable to connect,Unable to connect,Call failed, Emergency services only, Unable to connect, Ring ring......Hello! Hi how ar....Call disconnected. Dialing again...Emergency services only, Unable to connect, Unable to connect, Unable to connect. Not again, better call Vodafone to find out whats going on! Ring Ring Hello, Vodafone is currently experiencing a higher than usual call volume. Your expeted wait time is 1 hour and 25 minutes.....Waiting waiting, 1 hour and 15 minutes later.....Call disconnected. Ane all this with full service on my phone.
I will say one thing though, they are currently looking after me with regards to the problem but its still not making my calls connect.

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12160 Someone from QLD thinks vodafone is charged for account not mine at 11 Jan 2011 08:11:42 PM
i was paying for a broadband stick but was not connecting so went back and was told i would not have to pay the cancelation fee and signed out then 6 months latter i got a letter from a debt collector this has happened for 3 accounts now all cos i was given wrong information by staff and someone down the line has stuffed up the paperwork
12 Jan 2011 10:28:58 AM: I have had this happen to me in October 2009 and i found out in Aug 2010 when i tried to buy a new car that i had been blacklisted on my credot file.
TOok me until December to get a resolution and my file fixed.
14 Jan 2011 04:00:17 PM: That is bad. Hopefully it will be Vodafone soon whose name is blacklisted by debt collectors as a waste of time as problems due to VODAFONE accounts not customers.

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12140 Someone from QLD thinks vodafone is Very fail at 11 Jan 2011 06:48:46 PM
Reception drops out at least 3 times a day!

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12135 Someone from QLD thinks vodafone is hopeless at 11 Jan 2011 06:23:11 PM
no reception in Toowoomba(and it seems most of QLD) yet Telstra coverage is fine.
11 Jan 2011 06:28:48 PM: power outage at base station. would you like someone to risk dying by fixing that for you?
11 Jan 2011 06:35:56 PM: Exactly. People are selfish and don't look at the bigger picture.
11 Jan 2011 06:38:41 PM: How do you know it is a power outage? Which base station are we talking about???
11 Jan 2011 06:40:19 PM:
11 Jan 2011 06:49:17 PM: and there was a news report on it....
11 Jan 2011 08:04:51 PM: So.......it was not a power outage, just intermittent loss of voice and data services in QLD.
The remainder of the report concerns NT and NSW both not relevant to remarks made to the OP.

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12128 Someone from QLD thinks vodafone is Majorly at 11 Jan 2011 05:55:53 PM
I'm in Toowoomba and haven't had any service for more than 24 hours. I'm disgusted that i cant contact any friends or family when i need it most
11 Jan 2011 06:31:35 PM: power outage at base station. kind of sucks, but not much voda can do....

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12127 Someone from QLD thinks vodafone is Only in the vodafone at 11 Jan 2011 05:55:23 PM
Somehow in Castletown Shopping Centre, in Townsville, there is absolutely no coverage whatsoever. That is until you walk into the vodafone shop. In there it is almost perfect. The rest of the shopping centre not a chance. This is completely unacceptable because if my wife and I split up to do some separate shopping we have to make precise arrangements. It's like we've gone back to having no mobile phones. Does this happen elsewhere and how do they manage perfect coverage in the shop?
11 Jan 2011 09:00:02 PM: pre-arrange to meet her in the Vodafone shop at Castletown at a certain time, this way you wont need to use the mobile phone, this would be a smarter and more accurate solution to your problem. wait on, fuck the Vodafone store and go to Allphones store in Castletown, you may be able to port out to Optus there, this will solve all your problems.
12 Jan 2011 05:53:40 AM: Mini cell in store.

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12111 Someone from QLD thinks vodafone is hopeless at 11 Jan 2011 04:37:20 PM
i have been on hold now for 2 hours wailing for vodafone to answer
11 Jan 2011 05:04:06 PM: HAPPENED TO ME LAST NIGHT

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12094 Someone from QLD thinks vodafone is so fail its nonexistant at the moment at 11 Jan 2011 03:24:10 PM
I live in Toowoomba Qld. In the middle of the flood crisis I have been without vodaphone reception for two days and there is still no sign of when its likely to return to "normal". In general the reception is poor to fair and I receive delayed text messages or none at all.
11 Jan 2011 04:06:34 PM: I feel sorry for you guys in Toowoomba and I know how you feel exactly...I am in Dalby and haven't had any service for 24 hrs now. I have no idea when I will get reception again..Nice paying for a service that isnt working!!
11 Jan 2011 04:31:16 PM: Check out the 'How To Complain' link at the top of the page. The TIO will no doubt be able to assist you
11 Jan 2011 05:35:23 PM: Glad your internet is working. Think of all the 1000s of people trying to call out at the same time as you. It's called congestion. Plus a Vodafone exchange has had flood damage in Brisbane which probably handles your traffic.
11 Jan 2011 05:41:54 PM:
11 Jan 2011 07:00:35 PM: The TIO will NOT be able to assist you in the middle of a flood crisis. Power outages and flooding are not under Vodas control.
11 Jan 2011 09:02:49 PM:
11 Jan 2011 09:54:42 PM: I don't think congestion is the problem, more people would be with Optus and Telstra and they dont have problems...
12 Jan 2011 06:02:20 AM: Have you asked them?
12 Jan 2011 09:19:22 AM: Telstra is beginning to drop in service due to flooding OH MY THATS TERRIBLE I THOUGHT ONLY VODAFONE WOULD INTENTIONALLY FLOOD THEIR TOWERS TO RUIN EVERYONES LIFE. Everyone stop complaining about something that can happen to any phone company.

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12085 Someone from QLD thinks vodafone is Big flood vodafail at 11 Jan 2011 03:08:46 PM
Hi in this time of need ppl in qld need to have a working phone network & with all the fail vodafone is giving us ppl cant call for help so thay r a BIG dam Fail
11 Jan 2011 04:22:34 PM: very true, when people need their phones the most , they aren't working :(
11 Jan 2011 05:36:38 PM: crap. You can always call if another network is working. can't call? NO NETWORK is working.
11 Jan 2011 07:12:16 PM: Can you call a family member though? Emergency services like 000 will work if other networks are working, but what about general calls to see if family are ok?
11 Jan 2011 09:51:53 PM: exactly , if people are not going though a flood they cannot understand what it is like to be stranded...
12 Jan 2011 06:11:33 AM: Nah you just want to facebook your latest flood pic and can't. Concentrate on helping people in your community that are worse affected than you. Worry about your luxuries later. Contact the authorities so that they can put you on the 'not dead' list and your relos can call the 1300 number set up for that purpose.

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12084 Someone from QLD thinks vodafone is very FAIL!!! at 11 Jan 2011 03:05:56 PM
I never have reception :(
11 Jan 2011 04:29:56 PM: Check out the 'How To Complain' link at the top of the page. The TIO will no doubt be able to assist you
12 Jan 2011 06:12:41 AM: Haha HTC robot.

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12081 Someone from QLD thinks vodafone is Very at 11 Jan 2011 02:48:50 PM
It is very hard to maintain an on-call job when your mobile phone doesn't receive calls and delivers your Voicemails up to four days later.
11 Jan 2011 04:30:13 PM: Check out the 'How To Complain' link at the top of the page. The TIO will no doubt be able to assist you

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12071 Someone from QLD thinks vodafone is FAILLLLLL at 11 Jan 2011 02:09:39 PM
after my phone not recieveing calls/txt for 4 days i attempted to be released from my vodfone contract,after complaining to TIO i still have to payout $800 to be relased from my contract.....if vodafone worked i would not be making this payout
11 Jan 2011 09:01:21 PM: waste of money indeed
11 Jan 2011 11:48:54 PM: $800- how is that? What phone have you got? And that's WITH the TIO's assistance?????

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12066 Someone from QLD thinks vodafone is Complete at 11 Jan 2011 01:59:28 PM
I cannot get the internet to work in Townsville.
If i go to brisbane it works, but it wont work north of brisbane!

also had major excess fee's when i went on holidays to new zealand, after confirming 3 times with vodafone before I went away there would be very minimal. They completely lied and charged me hundreds of dollars and i cant do anything about it.
16 Jan 2011 09:13:03 PM: your own fault , common knowledge international roaming is expensive do a bit of research next time

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12053 Someone from QLD thinks vodafone is DISGUSTING at 11 Jan 2011 01:26:02 PM
Where to start? Ive been on my contract for approx 10months. Since the very beginning, Ive had lost txt messages, "call connection failure" drop outs, no reception etc. So the resolution? Call their customer service apparently because in store vodafone staff have NO CLUE what they are talking about and are useless.
So you call, and call, and call, and call, get an investigation that never gets completed, call back, call back, call back.
Then finally get through and leave your number for a call back. Nothing. So you call back call back and call back. THEN you get hung up on twice, disconnected 4 times and then you cant get through when you once again... call back!! So disgusted in the lack of professionalism. You would think that with all the media covergae of them lately theyd be more careful in how they treat their customers. DISGUSTING

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12052 Someone from QLD thinks vodafone is EPIC FAIL at 11 Jan 2011 01:22:34 PM
Always receive sms messages several days after it was originally sent to me. When I send a SMS, my friends receive them several days later.

Most of my calls go directly to voicemail as I hardly ever have reception, however I do not get alerted until several days later that I have a voicemail, and it is always too late by then!

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12046 Someone from QLD thinks vodafone is EXTREME!!! at 11 Jan 2011 01:03:16 PM
Well, where do I start??? I have just finally connected to my vodafail wifi broadband internet, after several days and several times being hung up on from customer care! I only signed up on contract within the last month for this "broadband" wifi after having a useless USB wireless internet through vodafail...

Now onto the phone reception... I receive text messages several days after they were sent. Receptients receieve my text messages several days after they were sent. I have never seen a 3G icon on my phone, even though my street is on the map as having 3G coverage...

There is plenty more I could complain about, but I couldn't be bothered wasting my time with this useless company!

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12041 Someone from QLD thinks vodafone is Extremely Pathetic at 11 Jan 2011 12:42:54 PM
We are a building company and vodafone does not provide coverage for the suburb that we are working in for the next 14 months...vodafone (after many frustrating efforts) agreed back in November 2010 to cancel our mobile broadband plan and guess what? We are still being charged for it. Have contacted their "customer care" dept via email (attaching their email confirmation that the account is to be cancelled) and no response 5 days later...HELP!!!
11 Jan 2011 05:38:28 PM: That's not a reason to cancel. Was it working in the area where you were working when you signed up? Vodafone can't control where you decide to take a job.

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12039 Someone from QLD thinks vodafone is very at 11 Jan 2011 12:37:59 PM
Eatons Hill- no reception

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12037 Someone from QLD thinks vodafone is sh1T at 11 Jan 2011 12:23:16 PM
last prepaid top up yesterday ever. spend it wisely vodafone

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12031 Someone from QLD thinks vodafone is CURRENTLY DOWN IN BRISBANE at 11 Jan 2011 11:58:59 AM
I HAVE CONFIRMED WITH VODACRAP, NO SERVICE IN BRISBANE AND THEIR NETWORK IS CURRENTLY DOWN.

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12030 Someone from QLD thinks vodafone is complete fail at 11 Jan 2011 11:54:06 AM
all everyone has to do is stop paying UR bills and the company will go into liquidation, serious they have breached UR contract and U will not get a bad credit rating. Please lets get these foreign pricks out of our country. Ps i want to be reembursed for my flag fall!!
11 Jan 2011 01:28:04 PM: definatly agree, am not paying a single cent more
11 Jan 2011 04:49:58 PM: you cannot seriously think that by not paying your bills you're doing yourself a favour. LAME!
12 Jan 2011 09:21:18 AM: you will get a bad credit rating and vodafone will not be affected. good one.

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12026 Someone from QLD thinks vodafone is absolute at 11 Jan 2011 11:42:44 AM
Constant drop outs, i want to be reembursed for all the flag fall ive had to pay, AND I WANT IT NOW!

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12019 Someone from QLD thinks vodafone is TERRIBLE! at 11 Jan 2011 11:06:11 AM
No network coverage during floods in south east Queensland????!!!! Unable to send messages to family or friends, unable to call family or friends and unable to receive calls from people wanting to check that we are okay!

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12018 Someone from QLD thinks vodafone is Can you recall evry text you ever sent and how many characters it was? at 11 Jan 2011 10:59:25 AM
Was complaining about 4 phones which I have and how text messages were duplicated over a dozen times for four days. All phones ran out of credit in 6 days from purchase, which would normally see us through an entire month. When speaking to a Representative from BOMBAY or wherever the hell in India she was, I was asked to document EVERY SINGLE TEXT ON EVERY SINGLE HANDSET AND HOW MANY CHARACTERS WERE INVOLVED. For god sake, can ANYONE ANYWHERE IN THE WORLD DO THIS while on prepaid with no itemised billing????? And even with a bill and logged dates and times, could you seriously be expected to remember word for word everything you spoke about over a 4 day period. It was an obvious 'Brush Off'. The end result, an offer of $10 credit. Considering you spend $49 for a few hindred dollars credit, worked back it was approx an offer of around $1.50 - $2.00 from there DEEP DEEP POCKETS. You genourous P*****
11 Jan 2011 04:54:50 PM: HAHAHA! "Representative from BOMBAY or wherever the hell in India she was".... Clearly you cannot recall how to spell!
11 Jan 2011 05:57:42 PM: Clearly I was not aware that English Teacher's were also with Vodafail.Feel free to entertain us with your wealth of knowledge and point out the spelling mistakes..... Be very very careful though, you wouldnt want to be seen as the illiterate one HAHAHA
12 Jan 2011 11:15:32 PM: *teachers
*wouldn't
12 Jan 2011 11:41:20 PM: You must be one of the stupid Indians from the shit Vodafone call centers that sits there on the internet reading all the comments about how shit you are doing spell checks replying to them instead of answering customers that have been on hold for 40 mins. YOUR JUST STUPID IDIOTS THAT READ OFF SCRIPTS & THINK YOU CAN SPEAK ENGLISH!!!!!
14 Jan 2011 04:43:53 AM: She/He/It is obviously sitting it's english class as we speak with the vision of leaving the third world to come take a position with vodafail in the lucky country. If only they understood there failures. Speaking the language isn't going to help with your incompetence. Working from Australia or from India, you still useless........ But wouldnt it be great to have a lifestyle like ours :-) Unfortunately for us though, we have more and more of you thieves arriving every day

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12016 Someone from QLD thinks vodafone is Reception Issues at 11 Jan 2011 10:57:52 AM
Changed carriers to Vodafone last September and have had reception problems, delayed messages and a lot of trouble with data access. Living on the Gold Coast I thought it would be much better than this!

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12014 Someone from QLD thinks vodafone is Fail at 11 Jan 2011 10:56:01 AM
Yesterday in Toowoomba as my fathers small business was flooding, i was unable to make a call to ANYONE to get help. I was alone and unreachable. Thanks Vodafail.
11 Jan 2011 12:18:47 PM: Sorry mate electrical equipment and water don't work. Leave the shop and look outside. Everyone is experiencing the same flash flood as you.
12 Jan 2011 07:47:33 PM: /\ You're an idiot. Funny how all the other carriers were working. They somehow found a way to spend customer money to safeguard their equipment! Maybe vodafail should take some advice from them! How dare you be so patronizing to someone in an emergency situation. I'm pretty sure this person knows everyone is experiencing the same flooding, good on them for sticking up against a crap service that could end up costing lives.
13 Jan 2011 12:25:40 PM: wow the first person who replied is a absolute JERK. every other network is up its just VODAPHONE who fail everytime! i havnt been able to contact friends and family in Brisbane as my phone just says limited service and wont let me call or text. the only way i know some of them are safe is thanks to my TELSTRA internet. and i can get to them on facebook

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12012 Someone from QLD thinks vodafone is FAIL OF BIBLICAL PROPORTIONS at 11 Jan 2011 10:55:27 AM
Stuck in Queensland, trying to get help. Can't get connection but can call customer care for some reason. Bastards are too f&#king busy and I'm on hold. Mother F#@#ers!
11 Jan 2011 10:57:13 AM: you could swim the english chanel before you get through
11 Jan 2011 10:59:50 AM: couple more hour and I could probably swim from inland qld to Fraser...need a boat
11 Jan 2011 12:21:08 PM: It's called network congestion mate. Everyone is trying to call. Step outside. Get real help if you need it.

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12010 Someone from QLD thinks vodafone is just ridiculous at 11 Jan 2011 10:46:39 AM
NETWORK STATUS with vodafail is ZERO!!! and has been alllll day. Ok, yes there are floods, but all other networks are fine. I live in Stretton, Brisbane. I have had NO choice with the poor reception in the last few weeks, but to get a prepaid with Savvytel, which uses the Optus network, and shove it in an old mobile phone of mine. I now carry two mobiles around, because of vodafails failures. Reception with Savvy is always through the roof perfect, and doesn't matter how flood affected we are.
11 Jan 2011 12:25:48 PM: Congestion. Pure and simple. EVERYONE is calling to check on their relos and facebook their latest flood picture. The networks are not infinitely capable of handling your calls.
11 Jan 2011 06:57:10 PM: And base station down. Please post real problems!
13 Jan 2011 12:30:34 PM: well every other telco has managed to keep there service available. Vodafone just need to die

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12009 Someone from QLD thinks vodafone is at 11 Jan 2011 10:46:32 AM
I'm living in Qld, flood zone areas (which is everywhere). Been trying to make calls to family and friends to let them know I'm okay. Cannot connect or call anyone. Finally got connected to customer care, went through a bullshit automated service only to hear some bullshit initially that my privacy is secure (which it isn't) and then get cut off for technical difficulties. Then after calling again, I heard another message saying that there are problem in Queensland.... PEOPLE ARE DYING VODAFONE!!!! might want to get your act together. Imagine that... dying because your vodafone sim couldn't connect to emergency services. Thank god I'm in a safe area for the moment... God help those who aren't and are with Vodafone
11 Jan 2011 12:33:47 PM: Stop promoting this irrational fear. If the phone lines are working then you can get through on any available network. If you can't get through then NO ONE is working and the landline system is probably out.
11 Jan 2011 04:10:13 PM: its not irrational fear, people are dying in QLD and more floods are coming!! we need service, I however cannot contact customer care, I have no service at all...We need a service that will work, and I pay enough for my service, it costs more than my friends OPTUS plan! and Optus is working out here..
11 Jan 2011 05:51:47 PM: you`

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12007 Someone from QLD thinks vodafone is SIGNAL AGAIN at 11 Jan 2011 10:43:47 AM
I would REALLY LOVE to have the luxury of sitting on hold today for an hour to wait to give Vodafail a blast......... but unfortunately THERE MUST BE A CLOUD IN THE SKY AS I HAVE NO FREAKIN SIGNAL AGAIN. You dont need a storm or even rain for this pathetic network to lose signal. A simply cloud is enough. Technology at it's finest Vodafail. You must spend loads of your profits updating your network. Job well done

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12006 Someone from QLD thinks vodafone is mega at 11 Jan 2011 10:42:24 AM
signed up for flood warning sms in case the power goes out. haha

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12005 Someone from QLD thinks vodafone is disgusted at 11 Jan 2011 10:40:41 AM
I am sick to death of vodafone service constantly dropping out of service. If this does not improve soon I will be cancelling my contract & going to another provider.

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11991 Someone from QLD thinks vodafone is STOOPID at 11 Jan 2011 10:27:56 AM
What a surprise, Vodafone is down in Brisbane,....I'll expect this day to be retracted from my payment plan.
11 Jan 2011 10:46:59 AM: Check this out, useless bunch on <<insert your own word here>> http://vodafone.custhelp.com/app/answers/detail/a_id/3730

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11990 Someone from QLD thinks vodafone is extreme fail at 11 Jan 2011 10:27:36 AM
My prepaid was barred because lara stuffed up the personal info.

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11988 Someone from QLD thinks vodafone is It F*$%$ Fails!!!!!! at 11 Jan 2011 10:25:54 AM
I CANNOT ACCESS OR CALL ANY BODY THIS MORNING!! IT SAYS CALL FAILED AND MY FRIEND WHO IS HERE ALSO IS EXPERIENCING THE SAME PROBLEM!
Another problem, I received a call saying my I phone 4 would be here on the 7th, it still isn't here and they have taken me off my black berry plan to put me on my new plan, thus now I cannot receive emails and do day to day business I am normally supposed to do on Vodafone. You have stuffed me about today and it isn't the first time! By god as soon as I get through this hour and a half waiting queue you will here it from me!!!
11 Jan 2011 10:47:38 AM: Check this out, useless bunch of <<insert your own word here>> http://vodafone.custhelp.com/app/answers/detail/a_id/3730

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11984 Someone from QLD thinks vodafone is not sending a bill and then disconnecting the phones 2 hours after notificaton and our contacting them at 11 Jan 2011 10:20:31 AM
We have had two vodafone mobile phones for two months (around about). We were aware we had not received a bill. i have had trouble accessing the vodafone site on computer. this morning we received notifactoin from vodafone about failure to pay the bill. we spoke to them and sorted out the problem and then our phones were disconnected. the message seemed to indicate that we would have all day to sort out this mess. Attempts to contact the service number were unsuccessful.

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11980 Someone from QLD thinks vodafone is no recieption at 11 Jan 2011 10:17:02 AM
phone has no recieption.
same as every afternoon.
no recieption or error in connectuion from 6-8pm.
they should not have brought 3.
annoyed in yatala

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11979 Someone from QLD thinks vodafone is MEGA FAIL!!!!! at 11 Jan 2011 10:16:54 AM
Got an iPhone 4 in september through vodafone, first month or so was fine but ever since then it is just useless. Everytime I pick my phone up it says 'Network Lost - Change your settings'.. Like not just once or twice a day, I'm talking literally every time I look at it. I constantly run fully out of service (one bar in the middle of surfers paradise), I have family back in NZ and everytime u try call them it just hangs, doesn't ring, doesn't go to answer machine - just does NOTHING! I try send texts and when I come back to it half an hour later it says it never sent. Jeez don't even get me started on the Internet/data.... It is impossible to use it. Every so often it MAY load but takes about 5 mins per page - I'm lucky I have telstra wifi and just log in with that. if they don't fix these problems I will be leaving (for free I might add, not going to be paying them a cent!) but that is a shame as the plan I am on is perfect for me. Get ur s**t sorted .
12 Jan 2011 09:24:29 AM: It's a contract. You signed it. You knew the risk you were taking. You followed the crowed wanting a useless IPhone 4 handset. So goodluck not paying anything..

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11978 Someone from QLD thinks vodafone is National emergency - National emergency? at 11 Jan 2011 10:16:54 AM
Vodafone fails again. 9.26am 11th January with flood waters rapidly rising in Brisbane Vodafone FAILED. No voice or data services here in the CBD. I'm writing this on my prepaid Telstra iPad as my iPhone has no service. My wife in a different part of the CBD has found the same. Vodafone web site only says that voice and data services will be partially unavailable due to flood and storm damage. No eta for fix no mention of what is being done and no service. Oh wait I forgot this is Vodafail
11 Jan 2011 12:38:40 PM: Yeah mate last thing I'd want to save me in an emergency is a mobile phone network. IT IS NOT AN ESSENTIAL SERVICE. Also Brisbane is going to have major power disruption with all the water surely. Networks run on electricity.
11 Jan 2011 04:00:27 PM: seems vodafone has failed alot of people during this crisis in QLD!!

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11975 Someone from QLD thinks vodafone is ABOLUTELY USELESS!!! at 11 Jan 2011 10:14:36 AM
No network access whatsoever all over Brisbane!
Emergency services can't use the network and we low-life users can't either, cause Vodafail have failed ALL their SEQ customers and they still want their money each money!. Friggin' thieves!
11 Jan 2011 12:49:17 PM: Actually Vodafone waived bills for people in previously affected areas and donated a tonne of money to the appeal.

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11974 Someone from QLD thinks vodafone is is not using their own ideas at 11 Jan 2011 10:13:10 AM
they need to switch it all off and reboot maybe that will fix it ????

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11968 Someone from QLD thinks vodafone is at 11 Jan 2011 10:03:15 AM
Try turning your phone to the 2G network.

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11967 Someone from QLD thinks vodafone is at 11 Jan 2011 10:03:06 AM
i have no reception in such a QLD natural disaster crisis!.
i phoned vodafone they are supposably linking the 3g network with another network??? why would you do this now??????? how about after the flooding!!!!!

i cant contact anyone family or friends or relitives to c if there ok???

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11966 Someone from QLD thinks vodafone is complete at 11 Jan 2011 10:02:13 AM
no service during emergency period today 11-1-11

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11965 Someone from QLD thinks vodafone is Can't make phone calls at 11 Jan 2011 10:01:32 AM
4 weeks ago I went into labour n tryed to call my husband and my
phone had full reseption but would not let me call I almost didn't make
it to the hospital in time if it wasn't for a passer byer that called my husband
off of his phone.

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11964 Someone from QLD thinks vodafone is Completely Down at 11 Jan 2011 09:59:12 AM
What the hell ? Telstra, Optus and everyone else gets reception !

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11963 Someone from QLD thinks vodafone is No coverage at 11 Jan 2011 09:53:13 AM
I live right in Brisbane city. At the moment there is no network coverage. Tried turning the phone on and off and still nothing. This has been going on since around 10am. I am expecting a call about a job this morning, and because of vodafones incompetence, i may not receive this important call.
11 Jan 2011 12:51:20 PM: You haven't noticed a little disruption in town. Worry about swimming home mate. Everyone is calling. Try again.

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11962 Someone from QLD thinks vodafone is 100% fail. at 11 Jan 2011 09:51:35 AM
Vodafone on the gold coast has been down more than an hour, this is a joke and if their shit service doesnt void their contract then thats a bigger joke than their shit service in the first place! I hope they go under theyre a bloody joke.

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11959 Someone from QLD thinks vodafone is vodanoservice at 11 Jan 2011 09:47:01 AM
Hi Vodafone, If its not to much to ask do you think i could have some service back, you took it off me about a hour ago and i wouldn't mind using my phone again, yer the one that i pay $100 a month for.I don't want to put you out because i know your probably to busy putting up vodafone signs around the cricket grounds and sponsoring V8 cars, Got to look after Lowndes and the boys, HEY.

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11958 Someone from QLD thinks vodafone is at 11 Jan 2011 09:46:38 AM
No service at the moment (11.01.11 (10.45am), cannot call anyone on my phone, been trying for over an hour, location Surfers Paradise. Keep on getting "call failed" messgae.
11 Jan 2011 09:50:32 AM: I'm in south Brisbane and i have had no service either.
11 Jan 2011 12:56:09 PM: I'm in NSW and can call and text at will right now but we are not having a natural disaster (today) in our state so not as many people are smashing the network.

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11957 Someone from QLD thinks vodafone is bad reception at 11 Jan 2011 09:45:21 AM
my line allways drops out while on a call ,, as iam typing this letter i have no reception 2-3 times a day even at home in broadbeach there are no bars on my phone .. .. everytime i call vodaofone after my reception is back i tell them about the problem and they say that the problems are getting solved .. its been over a year and i still get the same drop outs and no reception..

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11956 Someone from QLD thinks vodafone is Extreme at 11 Jan 2011 09:43:25 AM
No network coverage, call technical support and either get told to hang up or the line goes dead, can't contact Vodafone in any way.

Unable to use 3G as I don't get calls, calls drop, messages sometimes arrive.

Complete farce.


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11955 Someone from QLD thinks vodafone is VodaCrap at 11 Jan 2011 09:39:51 AM
Looks what a surprise vodafone has just dropped out of complete service and i have had no service for a hour now, im in the middle of town and i always get full service well that was when i was with another phone company. Just wish my plan would hurry up and finish so i can say goodbye to these W&^%&$%^&

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11954 Someone from QLD thinks vodafone is unreliable at 11 Jan 2011 09:39:30 AM
Vodaphone network has failed during the SE Qld floods with no voice calls or data - not just a few bases which have flodded but the whole network in Brisbane and Gold Coast
11 Jan 2011 12:57:19 PM: Funny I texted my aunty in Toowoomba earlier with no problem.

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