Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.
You can also post directly on the Vodafone community forums.
You can also post directly on the Vodafone community forums.
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Other People's Pain
Locations
| Everywhere (19206) | ACT (1140) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
Topics
2951 Someone from TAS thinks vodafone is Hectic at 27 Dec 2010 03:03:42 PM
There's poor reception in Battery Point, Sandy Bay and almost none in Taroona.
Battery Point is 2 to 3 km from the centre of Hobart.
Sandy Bay is 5 to 7 km from the centre of Hobart.
Taroona is 10 to 15 minutes...
The mess is on my Vodafone bill where I call people back repeatedly after the connection drops out. It feels like we're in some distant land like Antarctica as I call my work colleagues, friends and family back OVER AND OVER AGAIN.
The ensures I always pay more than the capped plan I signed up for for 24 months - at the time I connected with Vodafone, the company was promising multiple new towers and much imporved service.
Battery Point is 2 to 3 km from the centre of Hobart.
Sandy Bay is 5 to 7 km from the centre of Hobart.
Taroona is 10 to 15 minutes...
The mess is on my Vodafone bill where I call people back repeatedly after the connection drops out. It feels like we're in some distant land like Antarctica as I call my work colleagues, friends and family back OVER AND OVER AGAIN.
The ensures I always pay more than the capped plan I signed up for for 24 months - at the time I connected with Vodafone, the company was promising multiple new towers and much imporved service.
2920 Someone from TAS thinks vodafone is It's A shit network at 27 Dec 2010 02:56:43 PM
Never any reception and when their is it always droppin in and out, it's costing me money and I can't wait for my plan to run out I feel that I'm gettin ripped off .
27 Dec 2010 06:32:51 PM: You can close your plan without penalties if the service is crap
28 Dec 2010 07:38:36 PM: Already tried... you csn't :(
2828 Someone from TAS thinks vodafone is Complete waste of time at 27 Dec 2010 02:36:58 PM
Paying for a service I can rarely use, one bar two at most if Im lucky, but only if I'm standing outside in a certain spot on the deck - great in cold, wind and rain!
Cannot get online, upload, download its just not happening no matter where I am in Hobart metro.
Often miss calls or messages due to no reception.
Out and about in Hobart reception varies from 0 bars to 3 bars max (if the weather is nice)and always dropping in and out.
Stuck in a contract and tired of fighting big companies who take your money, tie you in and you cant get out without a huge amount of hassle, time, writing, calling, being pushed from one dept to another, and on and on it goes.
Cannot get online, upload, download its just not happening no matter where I am in Hobart metro.
Often miss calls or messages due to no reception.
Out and about in Hobart reception varies from 0 bars to 3 bars max (if the weather is nice)and always dropping in and out.
Stuck in a contract and tired of fighting big companies who take your money, tie you in and you cant get out without a huge amount of hassle, time, writing, calling, being pushed from one dept to another, and on and on it goes.
2701 Someone from TAS thinks vodafone is Epicly at 27 Dec 2010 02:04:04 PM
Coverage in the central Hobart area is just bollocks. I can walk between rooms in my South Hobart house and have signal strength got from full to zero. Furthermore, the service is very flakey overall, and not just at times of peak usage. For instance, many times I will attempt to make a call only to find that no connection can be made, despite having signal strength.
I can't understand why the service is so poor here - its not as if we are a sprawling metropolis full of high rise buildings.
Unfortunately, I am only halfway through my 24 month contract. If there is no improvement from V over the next year, I will churn myself over to the great Satan (ie Telstra) - at least they have half decent and stable coverage.
I dont like ranting like this, but I am so very disappointed with V, when other providers here and elsewhere can get it right so easily.
I can't understand why the service is so poor here - its not as if we are a sprawling metropolis full of high rise buildings.
Unfortunately, I am only halfway through my 24 month contract. If there is no improvement from V over the next year, I will churn myself over to the great Satan (ie Telstra) - at least they have half decent and stable coverage.
I dont like ranting like this, but I am so very disappointed with V, when other providers here and elsewhere can get it right so easily.
27 Dec 2010 02:10:10 PM: Hmmm... of course I meant Epicly FAIL ;-)
27 Dec 2010 03:26:21 PM: You can break the contract. Tell them you are going to contact the Telecommunications ombudsmen and lodge a complaint for failing to provide the service you signed up for. Also quote them "IT IS AGAINST THE LAW TO ENTER INTO A LEGALLY BINDING CONTRACT IF YOU CAN NOT LIVE UP TO THE SERVICE DESCRIBED"
28 Dec 2010 08:57:10 AM: Hello - thank you for that. I did not think of trying this approach in order to end the contact early.
I'll give it a go - I have no choice, to be honest
I'll give it a go - I have no choice, to be honest
2616 Someone from TAS thinks vodafone is massive at 27 Dec 2010 01:46:58 PM
I signed up with vodafone over 2 years ago on the promise that I'd get 3g phone and internet within 6 months...that dragged out to a year then 18 months. 3g finally arrived but the internet showed only minimal improvement and the phone none. In the past 4 - 6 months the internet has become slower than dial up (it took almost 10 min to load this page), continually drops out and often tries to reconnect to the gprs network (which it occasionally succeeds in doing despite the settings on 3g only). The phone is supposed to connect to the internet but I rarely succeed as it can't find a reliable network...so I'm paying for something I am unable to access due to vodafone network issues. I feel deceived and ripped off!
2577 Someone from TAS thinks vodafone is 10 at 27 Dec 2010 01:36:35 PM
I was with 3 with awesome coverage and my phone plan was up. When I went in, the 3/vodafone dealer said that they were combining the networks and I would bet the same coverage if not better now in Tas. It took 5 days for my new phone to activate on a plan (so no phone access), I have very limited coverage now resulting in me having to get a home phone just to be contacted by people. My phone drops out of calls every 6.30 minutes and noone can tell me why, when I am standing in places with great reception (which is rare). I wish I had stayed with my old phone and 3. This phone plan, resepsion and service is so bad I am considering getting rid of it and going to telstra!!!!!!!!
2551 Someone from TAS thinks vodafone is really failed at 27 Dec 2010 01:32:12 PM
hi, when i signed up 15months ago for an iphone 3gs i was assured of reception in my suburb, but i have never gotten even half a bar of reception in my street. vodafone assure me there is reception in my area, even as i tell them there is none. they will not help me at all
2523 Someone from TAS thinks vodafone is Mega-fail at 27 Dec 2010 01:24:17 PM
Try getting coverage in Tasmania - 2 bars max in Hobart and that is when it decided to stop switching between 3g & EDGE. Tech support for Blackberry & iPhone can't even speak & understand English. Calls dropping out CONSTANTLY and the slowest data service known to man. 3g my arse.
27 Dec 2010 06:20:50 PM: Also, why do I get nothing but silence for 25-30 seconds before a call to another mobile will connect?
2408 Someone from TAS thinks vodafone is reaping what they've sowed at 27 Dec 2010 12:52:43 PM
Poor reception in Hobart CBD and surrounding suburbs - weird black spots in main shopping centres or certain suburbs.
The worst issue for me is the 3G speed. Using the speedtest app averages 2.00Mbps down and 1.0Mbps up in Melbourne CDB - Hobart CBD averages 0.10Mbps down and 0.50Mbps up.
These are not the '3G' speeds I want to be paying $79 a month for. I'd be interested to know what other people average in Tasmania.
The worst issue for me is the 3G speed. Using the speedtest app averages 2.00Mbps down and 1.0Mbps up in Melbourne CDB - Hobart CBD averages 0.10Mbps down and 0.50Mbps up.
These are not the '3G' speeds I want to be paying $79 a month for. I'd be interested to know what other people average in Tasmania.
27 Dec 2010 02:24:31 PM: Launceston= hit and miss. in the CBD its fine, out in the northern suburbs its shit. As soon as you get up near Prospect and start heading towards the NW Coast then there is no reception for over half the trip. Dodgy and intermittent on the NW Coast. It reverts to GPRS and wont work in some areas. All in all: annoying and not worth it.
27 Dec 2010 03:46:46 PM: Half the time 3G works really, really slowly in Hobart CBD and the other half of the time it's switching between 3G and EDGE. Surely someone can make Vodafone PROVE that their network is 3G and that people can USE it?
28 Dec 2010 02:45:09 PM: I generally always use gsm/edge because 3g is just not worth it, I know i will get a signal and data speeds I can deal with but 3g, I just give up... I once called VF to complain, they did not believe me, wanted me to complete a 50 question complaint feedback form thing, could not be bothered because they made reporting of outages etc too difficult. I gave up on my wireless broadband when it would create a net connection but would not transmit, either up or down...
28 Dec 2010 08:43:14 PM: Vodafone data in Hobart is absolutely crap. I have done extensive testing all over Tasmania. Actually Devonport has been the best I can get. Northern suburbs of Hobart around Brighton, Bridgewater, Gagebrook, Old Beach are a waste of time.
Telstra is better but still nowhere near their 7.2 they advertise.
Telstra is better but still nowhere near their 7.2 they advertise.
28 Dec 2010 10:47:18 PM: what would you expect in hobart im surprised you use mobiles down there i would of thought you would be putting the 6 digits on each hand to better use like playing banjoes and dynamiting catfish in the dam
29 Dec 2010 01:22:50 AM: I've been with Voda for about 3 years now, I haven't been able to get 3G on my mobile 'broadband' anywhere in Launceston, so I only use it in Melbourne where I get a 'poor' to 'good' 3G signal. I got an iPhone last year and have found I can get reception in the City and in Norwood but not in Newstead (directly between the City and Norwood!) No reception in Prospect, Hadspen, Newnham or Rocherlea apart from the occasional one bar of reception to recieve a message that can be up to three hours old. I hate the idea of going to Telstra because as far as I can see they are a major rip off. They are unwilling to match Voda's plans or caps even though they have the client base and the reception. I don't even use their home phone survice anymore. Has anyone else signed up for the 'My Say' email survey? every time they ask if I have any comments on improving their business all I badger on about is reception. I hope everyone else is doing the same.
I really hope this all makes a difference,
Tin-Tin.
I really hope this all makes a difference,
Tin-Tin.
29 Dec 2010 11:30:12 AM: i have been using vodafone internet connection for about a year now and for that that time i get nothing but a constant poor connection and alot of the time none at all i live in glebe nsw and you would think that i would get fantastic reception , i have talked to several vodafone people about this issue and still nothing gets done about . mark murray
31 Dec 2010 08:03:36 PM: no planed 3g in any of tassie.....
1 Jan 2011 06:54:36 PM: n
1 Jan 2011 07:01:39 PM: maybe mr mark murray could move elly-may and the cousins north to stay with him,knock back a cask of lambrusca and swap vodafone war stories,that would be entertaining enough ,you wont have to give yourself grief about the internet then.
7 Jan 2011 09:24:00 PM: "No planned 3G in any of Tassie...." So I guess that the "3G" on the screen of my phone and my ability to make video calls are figments of my imagination?
Granted, I get the odd drop out, but f*** me, I used to get those on Telstra too (not that you'll hear anybody admit to it on any online blogs). They can happen with any wireless network anywhere in the world.
I'll bet that you'll find that most people who are reporting problems are using new generation smartphones such as iPhone or any phone running the Android OS.
The reason that they will be having more problems than anybody else is because smartphones are constantly synchronising data in the background for various apps.
Say for the sake of the argument that a mobile tower has 50 channels available to carry voice calls, video calls, and data connections.
Voice calls only use one channel each, so that 1 tower can simultaneously handle 50 voice calls.
Video calls and data connections on the other hand, take up 2 channels each, therefore reducing the total number of simultaneous events that it is able to handle.
Most of the time you'll find anywhere up to 100 "keep up with the Joneses" types (most of whom just have to have an iPhone because it will be the answer to their coverage problems) crammed into an area that is covered by a single tower, all with their background data turned on so that their Facebook etc keep synching throughout the day.
Bang - there you have it - instant congestion.
So to those who think getting an iPhone 4 or similar phone is the answer to their problems, I'm sorry - but it isn't. By using one of these types of phones, you are in fact directly contributing towards your own problems.
For the record, yes I happen to be a Vodafone customer, but I am not (and have never been) an employee of Vodafone, although I will admit to having worked in the mobile telecommunications industry in the past.
Granted, I get the odd drop out, but f*** me, I used to get those on Telstra too (not that you'll hear anybody admit to it on any online blogs). They can happen with any wireless network anywhere in the world.
I'll bet that you'll find that most people who are reporting problems are using new generation smartphones such as iPhone or any phone running the Android OS.
The reason that they will be having more problems than anybody else is because smartphones are constantly synchronising data in the background for various apps.
Say for the sake of the argument that a mobile tower has 50 channels available to carry voice calls, video calls, and data connections.
Voice calls only use one channel each, so that 1 tower can simultaneously handle 50 voice calls.
Video calls and data connections on the other hand, take up 2 channels each, therefore reducing the total number of simultaneous events that it is able to handle.
Most of the time you'll find anywhere up to 100 "keep up with the Joneses" types (most of whom just have to have an iPhone because it will be the answer to their coverage problems) crammed into an area that is covered by a single tower, all with their background data turned on so that their Facebook etc keep synching throughout the day.
Bang - there you have it - instant congestion.
So to those who think getting an iPhone 4 or similar phone is the answer to their problems, I'm sorry - but it isn't. By using one of these types of phones, you are in fact directly contributing towards your own problems.
For the record, yes I happen to be a Vodafone customer, but I am not (and have never been) an employee of Vodafone, although I will admit to having worked in the mobile telecommunications industry in the past.
21 Jan 2011 08:47:46 PM: Mornington - lucky if we get 45kdownload on wireless internet
2389 Someone from TAS thinks vodafone is 80 at 27 Dec 2010 12:48:15 PM
I have a Vodaphone USB WiFi stick that I thought would be better cost wise than tethering to my Telstra HTC. Bad bad move. Poor value due to the fact that I have never had a constant connection. Vodaphone have told me it is my location/my computer/the fact that I live in Tasmania etc etc. Fact, as I look at the signal strength of the WiFi stick right now, I have 1 bar, despite being 150M from a tower!!!
On a positive note, I happen to comment on my issue to a (Australian) Telstra call center operator and they instantly gave me 3GB of free data on my plan.
Kinda says it all!
On a positive note, I happen to comment on my issue to a (Australian) Telstra call center operator and they instantly gave me 3GB of free data on my plan.
Kinda says it all!
27 Dec 2010 06:44:31 PM: Good comment. I struggled using anything voda, now I have a telstra iPhone 4, USB broadband and everything, and it just WORKS all the time. With the other providers they suck you in with 'cheap' prices, voda sales guy told me I only had to pay $69 for my mobile plan, never got a bill below $100, now I've got an iPhone 4 with telstra and for 5 months paid for the $79 cap each bill and I got a faster service with a better phone. And if you ever need service, you can always find a store close by.
5 Jan 2011 02:19:01 PM: i want that!! i should be sending vodafone my doctor bills for the stress they cause me!
2370 Someone from TAS thinks vodafone is Poor service, poor web support at 27 Dec 2010 12:41:48 PM
Re: prepaid broadband. Internet service drops out frequently, or slows to a useless crawl. And at top speed it ain't too speedy.
More frustratingly, I know they removed their Paypal recharge option, probably because it was so frequently out of order. At a recent recharge, however, I couldn't even recharge online with credit card - making me have to drive to the shop especially to buy a voucher. It's as if they don't actually _want_ their customers' money. This is the first time I've complained on a forum or anywhere else about a company, but Vodafone really do seem to me very indifferent to their customers.
More frustratingly, I know they removed their Paypal recharge option, probably because it was so frequently out of order. At a recent recharge, however, I couldn't even recharge online with credit card - making me have to drive to the shop especially to buy a voucher. It's as if they don't actually _want_ their customers' money. This is the first time I've complained on a forum or anywhere else about a company, but Vodafone really do seem to me very indifferent to their customers.
27 Dec 2010 04:28:04 PM: Thank you for mentioning the credit card problem. I have the same issue and am tired of having to drive to the service station when I run out of credit. I have contacted Vodafone about this and asked why they wont accept my credit card and they cant give me an answer.
28 Dec 2010 08:21:39 AM: lol, does anyone remember that you could not even view Vodafones own website thorough the Vodafone Wireless mobile connection a little while back. You could not recharge / check balance / register a complaint through the websites. No access was allowed. Fixed now but I moved on shortly after wards.
2367 Someone from TAS thinks vodafone is Cheatfail. at 27 Dec 2010 12:41:17 PM
Was sick of Vodaphone's shocking coverage, so was going to change carriers when my contract was up and the iPhone4 came out. Just before the iPhone was released Vodaphone's coverage dramatically improved and I was told they had been upgrading and I would have better coverage from now on. A few weeks ago the coverage went to crap, my calls keep going to voicemail and my messages can take several hours if not a day or two to reach me. This smacks more of FRAUD than just bad business practices.
2341 Someone from TAS thinks vodafone is BAD at 27 Dec 2010 12:36:21 PM
No coverage and drop outs.Not happy !!!!!!
2284 Someone from TAS thinks vodafone is Worse then Bad at 27 Dec 2010 12:24:11 PM
I have been with 'Crazy Johns' - Vodaphone for nearly 2 years, I have been arguing with them for nearly all that time regarding shocking reception. I can't even stand in my garden to get reception and standing in my house is non existent. Where do I live just 3.45km from the city CBD up on a hill. I have tried to talk to them, even contacted the Ombudsman, it seems impossible for them too!
27 Dec 2010 04:44:14 PM: i agree Crazy johns is shocking. I have been on the phone several times with them to try get out of my contract. and all they say is they will send a report to vodafone and i hear nothing.
27 Dec 2010 06:09:11 PM: I went pre-paid crazy johns, and was warned at the time that there could be reception issues in the area i was living. I accepted that and still took the phone. At home I managed to find the areas that had the best reception and worked with that, after all i was getting a fair better deal than what i was getting with telstra. But to my surprise, i also have a pre-paid vodafone internet dongle. Both go via the vodafone network, but i had better reception on my crazy johns than the dongle. In the end i just gave up trying with the dongle and used it whenever it was able to get reception. which was rarely. The only issues i have had with crazy johns in the 10 1/2 months i have been with them is an internet issue which was resolved quite quickly (in vodafone world!).
2207 Someone from TAS thinks vodafone is Drop Outs at 27 Dec 2010 12:06:13 PM
I have a busniess accounts with Vodafail and Keep getting drpouts and have to keep ringing my customers back. After contacting their customer support and telling them of the problem, the answer was go outside the recption shoud be better i am in central melbourne not like i live in the bush
2200 Someone from TAS thinks vodafone is very at 27 Dec 2010 12:04:18 PM
i'm with 3 but it uses vodafail towers i am experencing drop outs and very poor coverage.
2073 Someone from TAS thinks vodafone is Total Fail at 27 Dec 2010 11:35:38 AM
I live 5 minutes drive outside Hobart and my phone reception is virtually non-excistent.I bought one of their 'nokia n85's' on a plan and its the most un-human friendly peice of crap I have ever owned. My contract ends in march and I cant wait to get an iphone with Telstra.
2066 Someone from TAS thinks vodafone is hopeless! at 27 Dec 2010 11:35:04 AM
When I was living in Albert Park in Melbourne my internet, iphone and call coverage dropped out and was poor half of the time. Now that I live in tasmania i can't even get a text message through! It's like im cut off from the world. My phone has no service most days and if my internet actually works its an event! I can't use the features that i pay to receive and based on the response i got when i lived in the centre of Melbourne its a hopeless case for me now!
1966 Someone from TAS thinks vodafone is Gross negligence at 27 Dec 2010 11:16:48 AM
No reception, no service, no support, what network?
I was happy for many years with Vodafail, they provided a viable alternative to Optus & Telstra. But somewhere between being the new kid on the block and the failed service provider they are today, Vodafail forgot that they were in the telco space and started to ride on the back of 'you have contract, you will stay & you will pay'. With extreme wait times to speak with staff who have no skill or understanding of issues, an inability to make or receive calls (Hobart) I have left my mobile on permanent divert to my landline in hope that at least some people can get to my message bank 101. Unfortunately a contract is locking me in, hopefully with enough contracts coming up for renewal over the next 12 months, Vodafail will soon be a distant memory for all Australians and the other carriers will learn from this mess that Australian consumers are learning to stand up for their rights.
I was happy for many years with Vodafail, they provided a viable alternative to Optus & Telstra. But somewhere between being the new kid on the block and the failed service provider they are today, Vodafail forgot that they were in the telco space and started to ride on the back of 'you have contract, you will stay & you will pay'. With extreme wait times to speak with staff who have no skill or understanding of issues, an inability to make or receive calls (Hobart) I have left my mobile on permanent divert to my landline in hope that at least some people can get to my message bank 101. Unfortunately a contract is locking me in, hopefully with enough contracts coming up for renewal over the next 12 months, Vodafail will soon be a distant memory for all Australians and the other carriers will learn from this mess that Australian consumers are learning to stand up for their rights.
1865 Someone from TAS thinks vodafone is pretty average at 27 Dec 2010 10:42:56 AM
Coverage just below the brewery in South Hobart, one suburb out from the city is close to zero. Pretty disappointing. Looking into switching to Telstra so i can make calls at home without it dropping out and out of the city where there is no Vodafone coverage
1783 Someone from TAS thinks vodafone is Not very good. at 27 Dec 2010 09:48:14 AM
Remember everyone there is a new carrier out there with cheaper prices and they appeared on Today Tonight.
I am switching over to them.
http://www.amaysim.com.au/
Check them out and let me know what you think of them or have other people already joined them, might like to share their experience with me/us.
Sincerely
Ken
I am switching over to them.
http://www.amaysim.com.au/
Check them out and let me know what you think of them or have other people already joined them, might like to share their experience with me/us.
Sincerely
Ken
29 Dec 2010 08:14:27 PM: They use optus, do you think their coverage is better, I DON'T THINK SO!
1737 Someone from TAS thinks vodafone is intolerable at 27 Dec 2010 09:03:34 AM
I suffer constant network drop-outs for no reason at all, even in and around Launceston CBD. Then, if I go more than 20km out of the city I lose all reception altogether. I have tried to talk to Vodafone about these issues, but after an hour or so on the phone to three different people, and having sent a handful of emails, all they would tell me was that the problem must be with my phone. However I know it's not because I tried another handset to no avail and I have friends experiencing the same problems. This pathetic level of service is just intolerable. They can offer the best value plan in the world, but if they don't have the network to deliver it then it's just plain useless. Unfortunately I'm still stuck in my contract until September unless I can figure some way out of it...
1416 Someone from TAS thinks vodafone is Hot! at 22 Dec 2010 05:14:20 PM
just signed up to vodafone! dont care about reception issues just amazed at how good looking the staff there are!
22 Dec 2010 05:20:01 PM: awesome, people are buying products on sex appeal. great message to our future generations. no wonder this world is messed up
22 Dec 2010 05:30:31 PM: amen!!
28 Dec 2010 07:46:50 PM: Spoken by two ugly ppl
1354 Someone from TAS thinks vodafone is Better than you make them out to be at 21 Dec 2010 01:59:05 PM
21 Dec 2010 02:00:27 PM: Don't add new threads to this website if you are a Vodafone advocate. The owner counts them all as complaints positive or not!
21 Dec 2010 02:03:10 PM: Wow, shady practices much...
21 Dec 2010 02:59:48 PM: damn theres people in tasmania?? no one really cares about tasmania....seriously
21 Dec 2010 03:17:52 PM: Lara is from Tasmania
21 Dec 2010 06:03:16 PM: You haven't been blocked, I barely moderate posts unless they are clearly off topic or very derogatory. I just developed this reply system today and it looks like there was a bug.
27 Dec 2010 02:38:10 PM: So how long have you worked for Vodafone?
27 Dec 2010 07:55:34 PM: It is so obvious that you work for Vodafone. Like everyone else at Vodafail you treat the public like mugs. We won't forget. YOU will pay.
28 Dec 2010 12:15:14 PM: why threaten the vodafone employees? they are just doing their job like everyone else. If you want to be taken seriously then you need to stop with the threats and abuse and slander and get down to the real problems-threats and abuse wont help your cause...
28 Dec 2010 07:12:08 PM: Person who commented on 21 December 2010 at 8:03:16PM, I assume you are the creator of this site, you are slipping a little you need to block person who posted on 27 Dec 2010 9:55:34PM , I believe creator that is a threat!!!!! Given alot of the posts on here creator, maybe it is time you checked your site more often or if you are unable to monitor it as it should be you should consider closing or stopping EVERYONE from posting.
28 Dec 2010 07:52:31 PM: Inresponse to reply on 28 dec 02:15:14PM - I have worked in customer service for 10 years and I DO NOT HELP PEOPLE who abuse or offend me! why should I help you when you have runied my day??? really!
10 Jan 2011 05:28:57 PM: In response to 28 Dec 2010 09:52:31 PM. Because you're paid to do so. So suck it like a good faceless drone.
1352 Someone from TAS thinks vodafone is Better than you make them out to be at 21 Dec 2010 01:41:01 PM
This kinda reminds me of something that happened not too long ago... Some of you might remember a company called 'Toyota.' Now a few months ago, Toyota had a small number of people complain of auto acceleration, and as soon as these few complaints hit the media they multiplied faster than rabbits. Typically they were just Americans looking for a little bit of excitement in their otherwise dull lives, thriving off a need to complain about something. At that time I was amazed at how quickly these Americans jumped on the media spun bandwagon, started by a small number of unfortunate cases, but I was also proud that my fellow Australians did not jump on board with the sensationalism. But now my eyes are open... Shame on all of you.
Also, posted from my Vodafone iPhone with full signal :)
Also, posted from my Vodafone iPhone with full signal :)
21 Dec 2010 01:43:42 PM: You're saying these problems are made up?
21 Dec 2010 01:47:58 PM: more so that people are sensationally freaking out over a (valid) issue affecting a small minority of customers. perspective, mate.
21 Dec 2010 01:59:51 PM: True... however in my own personal experience these valid issues (the odd dropped call, late voicemail or SMS fail) have multiplied to the point where every SMS was failing (for days) and every voice mail was at least a day late (up to 5) (for weeks) :( For myself, it went way beyond the point of being a valid issue :(
21 Dec 2010 02:02:16 PM: Maybe rephrase that to "Shame of some of you" cause a lot of people have really genuine problems that they've tried in vein to have rectified ;)
21 Dec 2010 03:53:33 PM: I was with Voda in Tas, they were crap. Bad service, bad reception despite living in a "3G covered area" and people who constantly argued that it was my fault they couldn't provide a service. However, since moving to the Central Coast of NSW I have discovered they are even crappier than in Tassie! Experienced the arguing with Telstra too, but at least their service was good. At the moment for me, Optus/Anyone who isn't Voda or Telstra seem to be the way to go...
21 Dec 2010 05:48:58 PM: Ummmm, minority of users?
EVERY PERSON WHO I SPEAK TO WHO IS ON VODAFONE IN SYDNEY IS PISSED OFF AT THE TERRIBLE SERVICE.
The only reason I found this website is because I, like many others, have had ENOUGH!
Someone at the ACCC told me today that a joint media release is being prepared by Vodafone and the ACCC. I get a feeling that Vodafone is going down.
About time. You have lied and stolen peoples money. And you continue to do so!
EVERY PERSON WHO I SPEAK TO WHO IS ON VODAFONE IN SYDNEY IS PISSED OFF AT THE TERRIBLE SERVICE.
The only reason I found this website is because I, like many others, have had ENOUGH!
Someone at the ACCC told me today that a joint media release is being prepared by Vodafone and the ACCC. I get a feeling that Vodafone is going down.
About time. You have lied and stolen peoples money. And you continue to do so!
21 Dec 2010 07:10:06 PM: trust me we're not making it up, it's real!
23 Dec 2010 06:39:57 AM: I also wouldn't be complaining at all if I weren't stuck in a 2 year contract with exorbitant exit fees :(
1335 Someone from TAS thinks vodafone is at 21 Dec 2010 12:30:54 PM
I bet most people on here have iphones.....
Worst phone reception on any network!
Worst phone reception on any network!
21 Dec 2010 12:37:33 PM: Nokia actually
21 Dec 2010 12:38:52 PM: no one really cares about tasmania anyways.we forget that your down there
21 Dec 2010 12:40:18 PM: Yeah Nokias aren't famous for their reliability either. They are famous for how they have most of the market hypnotised into thinking their phones are awesome. The matrix has you.
1257 Someone from TAS thinks vodafone is Also working fine for me at 20 Dec 2010 07:26:27 PM
Im sorry but the sales person advised you were signing up for a 24 month contract, but you didnt think you were signing a 24 month contract? Then blame Vodafone for you being in a 24 month contract? I really have no comment for that except LOL.
21 Dec 2010 10:32:06 PM: If it was done over the phone to Mumbai..............?
22 Dec 2010 03:51:44 PM: the post said in store
1256 Someone from TAS thinks vodafone is at 20 Dec 2010 07:15:15 PM
I live in Tassie, and apart from the east coast, where it is known there isn't coverage I don't have any problems. You complainers are all moronic, wish I knew where some of you worked, and see if you like having someone just like yourself on the other end of the line complaining, and not listening. I am so glad I don't have to talk to you morons any more!!!!
28 Dec 2010 12:16:48 PM: well said!
28 Dec 2010 08:00:24 PM: O dear, I still do so I will abuse away online... morons indeed! if you have a serious problem, write down as many examples (time/date/numbers involved) and be prepared to 'troubleshoot' with someone on the phone. It is not a 5 minute process. I am sure the staff have not been told to tell all customer to go to hell and do everything in your power NOT to help them. People are often rediculious and have unrealistic expectations.
1249 Someone from TAS thinks vodafone is Working fine for me at 20 Dec 2010 06:22:01 PM
I'm not in a mess. My Vodafone service works just fine, given the limited coverage here in Tassie - Which is no secret, but for where I use my phone, it's not a problem for me. I bet this doesn't get published. Can't go having people post positive comments, that's not the done thing these days.
1185 Someone from TAS thinks vodafone is here to Help. at 20 Dec 2010 10:57:44 AM
Hi Everyone
I'm Dave from the Vodafone Social Media Team. I can see your current frustrations with Vodafone and we do hear what your saying. I would like to let you know that we are here to help. You can head to www.twitter.com/VodafoneAU_help or www.facebook.com/vodafoneau and let us know if there is anything we can do to assist with the troubles you have been experiencing.
I look forward to hearing from you and helping anyway I can.
Kind Regards
Dave from Vodafone.
I'm Dave from the Vodafone Social Media Team. I can see your current frustrations with Vodafone and we do hear what your saying. I would like to let you know that we are here to help. You can head to www.twitter.com/VodafoneAU_help or www.facebook.com/vodafoneau and let us know if there is anything we can do to assist with the troubles you have been experiencing.
I look forward to hearing from you and helping anyway I can.
Kind Regards
Dave from Vodafone.
21 Dec 2010 12:54:09 PM: that's rubbish dave and u know that. i suggest you go to ur facebook page. Theres heaps of questions not being answered. My email has been sent 2 weeks ago and all i got was these stupid automated incident number.
27 Dec 2010 02:52:04 PM: So how are you meant to help us if those that are employed in the call center's cant help us? Fail.
27 Dec 2010 08:00:41 PM: Ditto the above. Get your normal support working. Understand that we don't want you to "hear" what we are saying. We want the problems FIXED. Just fix them.
28 Dec 2010 08:03:51 PM: Thanks for doing what you can Dave!
1126 Someone from TAS thinks vodafone is 24 Months? at 20 Dec 2010 07:01:09 AM
I was at my local vodafone store to get a new phone for my wife/sister, little did I know that i was signing up to a 24 MONTH CONTRACT!!! sure the sales person advised me that I was signing a 24 month contract but I thought '24 months' was just a catch phrase like '3 months free' or 'communism'. How was I supposed to know I was actually signing a 24 Month contract?
1116 Someone from TAS thinks vodafone is Good company at 20 Dec 2010 06:23:38 AM
I assume this won't get posted as the publisher appears to have a few issues - I certainly have never had an issue with Vodafone. Excellent customer service - coverage isn't great in rural areas but the entire country knows that, and ppl who say they don't are either ignorant or liars.
1036 Someone from TAS thinks vodafone is Superb at 19 Dec 2010 05:26:25 PM
Let's see if you actually allow this on your website or are you blocking everything that is not a complaint, vodafone has given me a fantastic service, granted not all perfect, but really who is perfect I was with telstra for years and I had nothing but major issues it's people like you that really causes all of the problems, the fact that you actually have taken the time out of your what must be a sad little life is quite pathetic but this web site has given me something to laugh at ... You
968 Someone from TAS thinks vodafone is my new favourite carrier at 19 Dec 2010 08:48:29 AM
Guys, the other phoen companies aren't exactly perfect. Telstra can't even cancel my service without getting it wrong so I'vw swithced to Vodafone!
My broadband cable contract expires tomorrow so I called Telstra 4 weeks ago to let them know that I would not be extending. "You'll have to call back in 4 weeks as we can only cancel services immediately" was their response. I called back today, waited on hold for a while (as usual) then got someone who was unable to handle the call so I was put on hold again (as usual) and then got disconnected (as usual).
During my second call I had to explain it all again, give various forms of ID again, and eventually they found my account. After about 10 mins more of hold music I was told that they would now disconnect my broadband but as I was disconnecting a day before my contract expires that there would be an early cancellation fee but it would only be "a couple of dollars". They can chase me for that!
10 minutes later I assume that my broadband had been disconnected because my Foxtel cable TV service also disappeared. Perhaps they use scissors to disconnect you.
Phone call number three! call, on hold, explain, on hold, explain, on hold, transferred, they cant find my account despite me quoting all of the account numbers on the "One Bill", on hold, more forms of ID, on hold, Foxtel service finally resumes, still on hold, then I hang up - why should I be courteous!.
What a friggin joke!.
My broadband cable contract expires tomorrow so I called Telstra 4 weeks ago to let them know that I would not be extending. "You'll have to call back in 4 weeks as we can only cancel services immediately" was their response. I called back today, waited on hold for a while (as usual) then got someone who was unable to handle the call so I was put on hold again (as usual) and then got disconnected (as usual).
During my second call I had to explain it all again, give various forms of ID again, and eventually they found my account. After about 10 mins more of hold music I was told that they would now disconnect my broadband but as I was disconnecting a day before my contract expires that there would be an early cancellation fee but it would only be "a couple of dollars". They can chase me for that!
10 minutes later I assume that my broadband had been disconnected because my Foxtel cable TV service also disappeared. Perhaps they use scissors to disconnect you.
Phone call number three! call, on hold, explain, on hold, explain, on hold, transferred, they cant find my account despite me quoting all of the account numbers on the "One Bill", on hold, more forms of ID, on hold, Foxtel service finally resumes, still on hold, then I hang up - why should I be courteous!.
What a friggin joke!.
28 Dec 2010 08:07:53 PM: .... TelstraFAIL
953 Someone from TAS thinks vodafone is Waste of space at 19 Dec 2010 07:37:54 AM
According to the Vodaphone web site, I live smack bang in the middle of the highest signal strength in my area. I get no signal outside my house. I get limited signal in only one room of my house and that drops out on a regular basis. I'm going back to Telstra.
909 Someone from TAS thinks vodafone is It's Not Failing at 18 Dec 2010 09:34:21 PM
Maybe everyone on here should read their contracts! It does state that there can be drops in coverage, and guess what, you have agreed to the T&Cs! If you don't speak with Vodafone first or contact them via their webiste, the TIO can't do much until you speak with them first. Vodafone now does have a call back option, use it, and someone will call you back.
28 Dec 2010 08:09:06 PM: Obviously VF staff but ... hear hear :)
638 Someone from TAS thinks vodafone is Nigel please call on landlinecant get thru on Vodafone network, Mum at 17 Dec 2010 09:03:25 PM
632 Someone from TAS thinks vodafone is Many at 17 Dec 2010 08:43:10 PM
I thought it was just because I lived in Tasmania :(
578 Someone from TAS thinks vodafone is re: womens breasts comment. at 17 Dec 2010 07:54:11 PM
Someone from NSW thinks vodafone is Is not concerned at 17 Dec 2010 09:49:48 PM
What does womens breast have to do with this website?
Well what it has to do with vodafone is the bigger they are the better the signal so all you woman out there with under DD size racks get them enlarged and get the breast signal your phone deserves.
What does womens breast have to do with this website?
Well what it has to do with vodafone is the bigger they are the better the signal so all you woman out there with under DD size racks get them enlarged and get the breast signal your phone deserves.
497 Someone from TAS thinks vodafone is Massive! at 17 Dec 2010 06:07:14 PM
The slowest mobile 'broadband' on the market. I have a 5GB download limit but it's impossible to come close to the downloads with the speed.... 2 year contract. Serves me right I guess. Looking forward to switching companies in April.
27 Dec 2010 08:26:13 AM: Dont bother with wireless broadband anywhere in Tas especially Hobart. I have datas plans on ALL carriers and the worst is Optus followed by Vodafone. Telstras
data rate is not much better. Coverage and data rate are two different things here. I cancelled my Telstra contract due the disgusting data rates. They just dont care about you just the bucks they suck! Anyone dare a class action against Telstra????
data rate is not much better. Coverage and data rate are two different things here. I cancelled my Telstra contract due the disgusting data rates. They just dont care about you just the bucks they suck! Anyone dare a class action against Telstra????
27 Dec 2010 01:02:52 PM: Yes! Somebody should!
27 Dec 2010 08:02:26 PM: I'll be in it. Telstra are scum.
30 Dec 2010 10:35:37 PM: No, you're wrong about Optus and Telstra. Virgin broadband (Optus) is pretty good in Hobart & Bendigo. My download speed peaked at almost 3Mbps a few evenings back. Optus is also beefing up its local coverage, including the East coast. But Vodafone broadband is dire...
18 Jan 2011 11:34:31 AM: My Telstra Data rate is fantastic - Post paid - No Complaints.
206 Someone from TAS thinks vodafone is Coverage at 17 Dec 2010 02:00:41 PM
Always been shite here in Tassie but could always get 3g coverage in the city (hobart). Can not even get that now plus, dropped/missed calls, late VM delivery etc.
25 Someone from TAS thinks vodafone is Complete FAIL at 16 Dec 2010 02:44:12 PM
Trying to activate a prepaid SIM but the self-service web portal is down (returns highly descriptive error code: "{1}") Meanwhile I've been on hold for 45 minutes lol.
Luckily it's just for testing and I've been an ex VF customer for some years now :) but still, how far can this company fall before it just completely implodes?
Luckily it's just for testing and I've been an ex VF customer for some years now :) but still, how far can this company fall before it just completely implodes?