26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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10083 Someone from NSW thinks their gain is fair at 3 Jan 2011 11:45:47 AM
Rang and explained that my 3 contract was up and was considering alternative companys due to problems with service. Have been with company over 5 years and stated that at this point wanted a deal with no contract but reasonable price. Was offered new phone, more data, free calls, higher cap but need to sign a contract.Told them thank you but no thank you. Then was offered the best deal I have seen anywhere. $17.50 month for 500mg data, $350 included calls,unlimited free calls 3 and vodafone,NO CONTRACT is month to month. Accepted this as whilst having some dropouts and some issues with slow data not enough to port to telstra YET!!! However no contract means I have an out if need be. In my opinion if everyone was month to month then ALL TELCOS would have to pick up their game. Vodafone is having issues but if we give all our business to only a couple of companies GUESS WHAT we ALL will have HIGHER COSTS as we have seen with the supermarkets and petrol stations. We need to get rid of the CONTRACTS not the companies. Only when there is competition will there ever be a decent service. I personally have been to the ombudsman about Telstra due to being billed and having a credit default listed for a phone service I didnt even own. So all those going to Telstra watch out believe me the tears the heartache of fighting them when they do you wrong is not worth the effort. Come on think ahead DO YOU WANT A TELCO Duopoly???????????
3 Jan 2011 12:39:50 PM: You have a good point. But we also need a demanding society. If the society goes with what it has than no competition will ever be in place and no better service will ever be offered. Being the pioneer of fail maybe vodafone takes all the lashes, but this SHOULD BE A SAMPLE TO EVERY SERVICE PROVIDER, THAT WE ARE GOING TO DEMAND GOOD QUALITY AND WHAT'S MORE IMPORTANT - FREEDOM OF CHOICE!!!

3 Jan 2011 12:56:48 PM: Can we say it loud enough! we have the same problem with electricity contracts and the stupid loyalty schemes eg frequent flyers, petrol vouchers, Hopefully by starting this site more people will stand up and say enough is enough. we currently operate like a mafia the bigger and stronger a company the more it tramples on the little people. THANK YOU FOR GiVING US A VOICE!!!!!!!!!!!
21 Jan 2011 09:41:57 AM: Don't want to point out the obvious, 3 Jan 2011 02:39:50 PM, but your 'freedom of choice' implies that you are free to enter into contracts of your own choosing.

What you are apparently protesting against is non-performance of the contract on the part of Vodafone.
26 Jan 2011 07:52:19 PM: Haha good twisting 21 Jan. Masterful work.

No contracts = no pain and people paying up front for their devices.

I agree.

Contracts should be one of those items you'll think of as a 00's thing.