26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10092 Someone from QLD thinks vodafone is FAIL! at 3 Jan 2011 12:38:22 PM
Ok so, used the call back option & they called back, spent the next hour & 5 min on the phone of which half I was on hold for. Got transferred to 4 diff departments for each problem I am having

1) No internet reception from internet mobile stick at home or at work (I live IN TOWN) - Solution - Apparently the coverage at my unit is good (it is non existant - I lie - I do get to see one internet page every 10 mins- WOHO) So they have "escalated" the problem and I get to hear back with-in 72 hours.

2) Emergency calls only at home from Cell Phone - Solution - put my sim in another persons mobile and if it doent have the same problem then I may get a replacement handset - last time I checked every other cell provider stocks "Samsung" phones, hmmmmmm do you really think it is the brand new handsets fault?!?!

3) I am unable to contact Vodafone Via the Free 1555 from my VODAFONE handset and havent been able to after telling them twice in the last 6 months of my new contract - Solution - Escalated problem will call me back with-in 72 hours.

4) Seen as I have had to ring the 1300 from my mobile due to not being able to ring the 1555 free number I would like the amount of credit I have had to use calling them due to their fualt of not loading the 1555 number on my phone - I presume - All credited back to me. Solution - HUNG UP ON!!!!

*Waits grumpy but patiently for results*
3 Jan 2011 12:43:06 PM: I just got off the phone to them (3 hours in total) issue has been upgraded to Networks to look into it so I can then talk to contracts to get it cancelled. Two departments and they tried to put me off to the iphone people for a chat cause it wouldn't connect to the internet in 3G (which is the basis of my complaint... no 3G network)... no I too wait the 72 hours for their investigation.
3 Jan 2011 02:23:07 PM: im having the same problem and am told to wait 72 hrs for an investigaton as well how does vodafone think they are going to get that many workers out to these suburbs for each person in 72hrs they most likey wont and just look at the coverage on the net
4 Jan 2011 12:42:23 AM: I live in Brisbane city and im having my internet connection cut out every half an hour or so....sometimes even more. I will be calling to complain tomorrow during business hours. Id go back to 3 anyday. Ive only had the service for 2 days and im already complaining!