26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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10132 Someone from ACT thinks their gain is minor at 3 Jan 2011 04:08:47 PM
Do not have to pay my December bill - they are sending me another sim card in case this is the problem (for both my partner and myself after changing handsets...coincidence? I don't think so however they wouldn't let me out of the contract until we did this).
They also told me that when I signed up I was at a different address and although a mobile phone service they cannot provide coverage everywhere. I informed them that I literally moved 1km and I live in Canberra, ACT not the middle of the outback. IDIOTS
4 Jan 2011 01:13:47 PM: I got the same reply... cant make calls, cant receive them... their customer service woman said they are gonna send me a new sim card which I never got.. also lodged an 'Urgent' investigation which even after over one week I havent heard the outcome of...