26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
Share on facebook
10209 Someone from NSW thinks their gain is Finally at 4 Jan 2011 08:09:38 AM
After lodging a TIO complaint I kept emailing Vodafone screenshots of 'Network Lost', 'Call Failed' and dropouts. Finally got a phone call from the Vodafone TIO Resolution Centre offering to let me out of my contract and reduce the $1177 cancellation fee to $400. Since I wasn't looking to get a free phone out of Vodafone I figured this was fair.
They removed the committment from the contract, so I'm able to use my phone with Vodafone on the usual plan etc until I receive my new SIM and port over.

I didnt confirm if the $400 includes the iPhone 3GS being unlocked, but I have until the 12th Jan to contact the TIO again. I won't be paying extra to have the phone unlocked.
4 Jan 2011 08:22:48 AM: You can unlock the phone free of charge via the vodafone website.