Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10273 Someone from TAS thinks vodafone is Dangerously irresponsible at 4 Jan 2011 11:18:20 AM
I live in a suburb where a Vodafone sales person assured me also that I would receive coverage with no issues. Once I got home I had no bars. I went back in and they told me that it was because the iPhones didn't receive signals as good as other phones. I didn't immediately rule this possibility out, although I was skeptical, so I tried a different handset that they advised me was far better. I got home and still no bars. I swapped back to the iPhone because it was my initial preference and the different handset made no difference. I discovered that if I stood at the end of my driveway I could achieve the success of receiving 1 bar worth of signal, but only for short periods.
I tried desperately soon after the purchase of the contract to get Vodafone to see that the product I was sold did not meet the specifications it claimed and that THEIR end of the contract had not been fulfilled yet I was still paying for a product I could not use to to my being mislead to generate a sale.
Several months ago my 16 month old daughter had an anaphalactic reaction to something in some food and I was home alone with her. I tried the driveway and got 000 but the call dropped out. I ran to my neighbor to use their phone who, thank god was home sick from work. An ambulance arrived in time and everything turned out ok.
Whether it was the sales person or if it was wrong information provided to them by Vodafone, I was lied to. I have since been told by THE SAME sales person that there was a "mistake made" regarding the availability of service in my area, however, the coverage map that is shown on the website and in the brochures found in store still regard my area as a high reception area 7 months on from the 000 incident. I, and EVERY other person that comes to my area who use the Vodafone network still have either no reception, or such little reception that a sustained phone call is impossible.
I tried desperately soon after the purchase of the contract to get Vodafone to see that the product I was sold did not meet the specifications it claimed and that THEIR end of the contract had not been fulfilled yet I was still paying for a product I could not use to to my being mislead to generate a sale.
Several months ago my 16 month old daughter had an anaphalactic reaction to something in some food and I was home alone with her. I tried the driveway and got 000 but the call dropped out. I ran to my neighbor to use their phone who, thank god was home sick from work. An ambulance arrived in time and everything turned out ok.
Whether it was the sales person or if it was wrong information provided to them by Vodafone, I was lied to. I have since been told by THE SAME sales person that there was a "mistake made" regarding the availability of service in my area, however, the coverage map that is shown on the website and in the brochures found in store still regard my area as a high reception area 7 months on from the 000 incident. I, and EVERY other person that comes to my area who use the Vodafone network still have either no reception, or such little reception that a sustained phone call is impossible.
This is from the "000" entry from Wikipedia:
Dialling Triple Zero (000) (or 112) on most Australian GSM mobile phones will override any keypad lock, and if the caller's home network is out of range, the phone will attempt to use other carrier's networks to relay the call.
The Telstra and Optus network receive FULL coverage in this area, yet according to my correspondence with the TIO reaching 000 via another network is not an uncommon issue and seems to be mostly isolated to Vodafone customers.
The above is why some mobiles show 'emergency only' when a customer is out of range of their subscribing network but within range of others.
Thankfully, all turned out OK.
As far as what 112 will and won't work on - it will work on both GSM and 3G.