26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10283 Someone from NSW thinks vodafone is just not good enough at 4 Jan 2011 11:41:13 AM
I am a freelance designer and run my own graphic/web business from home. My iphone is my personal and buseinss phone and without it I would not be able to run my business as well as I do. I have had the same mobile number and have been with Vodafone for going on about 12 years!!

About 2 years ago I joined the iphone gang and upgraded to my first iphone 3. Towards the last 6 months of my 24 month contract all my friends refused to phone me because of the hastle of having to call me back 3-4 times for a simple 10min conversation. Stupid me thinking it was my outdated iphone, 1 month before my contract ended I pleaded with Vodafone to let me get out of my contract a little early and upgrade me to an iphone 4 thinking it would fix the issue!!.

HOW WRONG I WAS!! It dropped out just as much, if not more, even with the approved cover on the Apple Arial flawed phone.

When I rang Vodafone to sort it all out, I was on hold for 30mins with no direction as to they were busy, when I would be answered or anything at all.

After having even more disastrous experiences with Optus and Telstra, it seems as though that we are all destined to be screwed by every single available source of Telecommunications companies available to us.

Something needs to be done asap otherwise I will have to change carriers as I will not be able to run my business!