26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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10287 Someone from QLD thinks their gain is GAIN, WHAT GAIN!?? at 4 Jan 2011 11:58:20 AM
I can't believe Adam has even bothered to create this section. How ridiculous!! There is no GAIN, there is time lost constantly trying to get onto Vodafail to talk to their "Customer Support"
Vodafone is the worse Telco in Australia.

Join the Class action, lets take them down!!
4 Jan 2011 07:01:31 PM: The gain is when you either get to leave vodafone or they give you something else you are happy with. I am also hoping that people post the way in which they achieved their gain so that others will know what steps to take. Thanks Adam
4 Jan 2011 08:12:30 PM: It's also only fair to tell the complete story. A result is a result. Getting out does not mean the network fixed the problems. It did however in the end after getting the TIO involved, free this person, myself and others. Sharing is caring.
The person dealing with my exit was courteous and professional. Listened to what I thought of the situation and I wished them the best sorting the mess out. I also told them to pay up all the income tax unpaid in the UK. The students will stop trashing the stores.

Let this saga stands as a warning to other big corps. We can cause you distress. When you cause us distress and lie.