26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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10354 Someone from QLD thinks their gain is Fantastic at 4 Jan 2011 03:20:57 PM
there was really no mess to start will i have been with vodafone for three months now with the HTC DESIRE HD and have never had a single issue they always help me when i phone them up even with i cant hear them never had network issues or anything one time i had a problem with my bill they fixed it straight away and have never had a issue with them again sorry to hear all the bad stories but the same thing happened with optus and virgin when they merged together it all worked out great in the end Patients is real handy in these cases
4 Jan 2011 03:32:54 PM: im really happy that u got a working service, but please remember it very very hard to be patient with a company that earns millions on millions and ur a hard working aussie and $300 per month is going to products and services u are not getting, at all. and to make it worse they waste wat time u do have on hold and wont let u find better, so please dont ask people to throw money away and be patient while it happens
5 Jan 2011 09:26:42 PM: Patience is all well and good, but I'm losing customers and dollars trying to run my business while relying on their completely useless infrastructure. Not a chance, I've switched to Telstra.