26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10563 Someone from WA thinks vodafone is Slow Data at 5 Jan 2011 11:36:41 AM
I recently went from Vodafone BIB to 2GB Data plan. The plan comes with 1.3GB local data and 750MB GPRS. I switched over in November 2010 and have noticed that 95% of my data usage is from GPRS with only a few MB for my local data. I would assume that my local area would be the state I am staying in which is CBD/Metro WA. Each time I use Voda's data network, my phone loads everything very very slowly. In frustration I often switch to my local wireless connection as this is much much faster. What is the point of having a data plan when you can't use it.

I have just lodged an email complain and will see how long that takes to get resolved. I don't want to stay on the line for 2 hours as the call back service is often not available when there are too many callers calling in to make complaints. Has anyone been successful in getting out of their Vodafone contracts without panalty? I was happy with Voda when I had my Blackberry but since going over to Android/Iphone, I think the service has dropped dramatically.