26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10621 Someone from NSW thinks vodafone is crap at 5 Jan 2011 01:26:53 PM
40 mins for a callback. Then 20 mins on hold to get transfered to disconnections. The disconnections guy put me on h9old to look at my notes....... then I get my fav message about network lost and the the call fails.
5 Jan 2011 01:45:49 PM: I feel your pain.. that sounds like my experience with 3. Tried to cancel my contract for 2 months !

Sayyyy.. hasnt Vodafone and 3 merged now.. funny that!

Say no to contracts.. that will keep them honest.
5 Jan 2011 05:49:29 PM: Voda do have no contract plans, so what's your complaint.
5 Jan 2011 06:07:11 PM: When in doubt, tell the TIO, they should be able to get you out of your contract with the added benefit of charging Vodafone for the investigation fee :)