26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
Share on facebook
10628 Someone from ACT thinks their gain is HUGE! I'm finally free! at 5 Jan 2011 01:41:30 PM
I followed the How to Complain and a few success stories below and within 4 days I'm free.

I had to talk to their cancelations/retentions team and perform a network coverage check. They promised that if they didn't get a report back from the networks coverage check they would allow me to cancel the contract exit fee free.

I just have to return the phone in the satchel they'll provide and I'll be done with vodafone!

Note that I also sent through a complaint to the TIO on the 3rd day.
Note 2 that the exit fee DOES appear on your account/bill until they recieve the phone. Once the phone is returned the fee is completely waived.
6 Jan 2011 05:52:53 AM: That's what happened to me send back your handset and your outta there so so glad