26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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10633 Someone from NSW thinks their gain is Good at 5 Jan 2011 01:55:50 PM
After sending a number of politely worded emails and lodging a complaint with the TIO, Vodafone have agreed to release me from my contract 20 months early, with a $200 handset charge. Thank you Vodafail for providing the information to allow the individual to take control :)
5 Jan 2011 02:33:35 PM: Cool, we're really glad you were able to get out of your contract. All the best and hopefully your phone issues are a thing of the past. -Vodafail.com Team
6 Jan 2011 02:22:46 PM: I've been released from my contract but they pulled a swifty on me regarding my handset charge. They calculated the repayments remaining as thought I had bought the phone outright, which I hadn't. My options were pay the 18months remaining of $486 or return the handset. Umm...return the handset lol. Lucky you. I got Vishal from India btw.