Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10704 Someone from NSW thinks vodafone is kafkaesque at 5 Jan 2011 04:46:27 PM
I describe my contract with vodafone as similar to that of Kafka's "The Trial", only this is far worse as i have now had to endure over two hours of old John Mayer songs in the process.
I am constantly unable to access a connection not only from my phone where i am located in inner city Sydney, but I also find that over the weekend I am often without any internet connection.
Not only this, but I have been billed upwards of $700 in the past two months apparently accounting for usage that I could not have run up as my wifi device so often reads "SMS ONLY".
Having worked in call centres - inbound and outbound - I try to be reasonable with the person that I am speaking with. However, in a single call, i get passed around and around the departments until I am finally promised a call back and I still have not received any response from anyone. I am not only completely frustrated, I am seriously concerned that I will not be able to sort anything out with anyone and that every month I will have to fear a bill upwards of $250 for a $39 plan. Thanks so much for allowing me this cathartic moment, the words "I understand" truly meant!! Ta
I am constantly unable to access a connection not only from my phone where i am located in inner city Sydney, but I also find that over the weekend I am often without any internet connection.
Not only this, but I have been billed upwards of $700 in the past two months apparently accounting for usage that I could not have run up as my wifi device so often reads "SMS ONLY".
Having worked in call centres - inbound and outbound - I try to be reasonable with the person that I am speaking with. However, in a single call, i get passed around and around the departments until I am finally promised a call back and I still have not received any response from anyone. I am not only completely frustrated, I am seriously concerned that I will not be able to sort anything out with anyone and that every month I will have to fear a bill upwards of $250 for a $39 plan. Thanks so much for allowing me this cathartic moment, the words "I understand" truly meant!! Ta
And, I'm wondering, if it's ever resolved before I die (or give up) will I then suffer incurable Post Traumatic Stress Disorder for the rest of my life?Sitting huddled in a corner of a darkened room, weeping Vodafone logo tears.
Posting here has been quite therapeutic- thank you,Vodafail