Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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10713 Someone from NSW thinks their gain is almost there at 5 Jan 2011 05:24:19 PM
after being on hold today with vodafone for more than 3 hours (and many more hours across the last 2 months) I finally made some small headway. They told me if they cant fix the network problems in 48 hours they will release me from my contract without a termination fee. They said I would have to send back my handset (im 14 months into my contract)I said hell no but I am happy to discuss some payment for it. I also better be carefull that I can still port my numnber. I have heard voda have been blocking some people from porting their number accross.