26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10744 Someone from NSW thinks vodafone is Crap customer service and website at 5 Jan 2011 07:29:17 PM
I don't have call drop-out problems, but do have some late delivery text messages. My complaint is almost every time I try to pay my bill online, there is a website 'problem' that results in a frustrating call to the insufferable Robot Lara and a long wait on hold. Eventually I get excuses about the website being down/upgrading/temporarily unavailable etc etc. If I want a paper bill instead, that will cost me extra, but every month when I try to pay online I need to set aside about half an hour, just to give this stupid, useless and uncaring company money it doesn't deserve. The customer service is non-existent and the excuses pathetic. It is impossible to complain effectively. Every time I have a problem paying online because of their crap website, I ask for it to be reported but nothing ever changes. They promise anything to get you off the phone. I stay with this appalling company because I'm on a discontinued "no plan" service that costs them more money than it costs me. That's the only comfort I have in using Vodafone - actually "using" them. I recommend everyone I can against this company and tell Vodafone so when I complain, which is frequent. They don't care. But Optus for my home phone and internet is no better, so why bother going to the effort of switching suppliers? I bet they treat their staff like dirt, which is why they have these problems in the first place: no one who works there cares about the customer.

P.S. The bogus pro-Vodafone online comments on SMH story are surely embarrassing?! Try harder, Vodafone.