Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
10937 Someone from NSW thinks vodafone is what to do? at 6 Jan 2011 03:14:58 PM
I've been offered a $15 discount for 24 months with Vodafone. So I have to choose between having faith that Vodafone service will be good once all their upgrading is done - or get out now and go to Optus.
Thoughts?
My two options here:
Vodafone:
$45 a month (cause of the 24 month $15 discount)
16GB Iphone
1GB of data
$400 included
Unlimited FB and Twitter, myspace etc
Optus:
$59 a month (includes payment of handset)
16GB Iphone
1.5GB of data
$500 included
Unlimited FB and Twitter, ebay etc
Thoughts?
My two options here:
Vodafone:
$45 a month (cause of the 24 month $15 discount)
16GB Iphone
1GB of data
$400 included
Unlimited FB and Twitter, myspace etc
Optus:
$59 a month (includes payment of handset)
16GB Iphone
1.5GB of data
$500 included
Unlimited FB and Twitter, ebay etc
Also they still want (disgruntled) customers to use their stunning service number of 1555 (together with Lara) to get things done. Hmmm I think I would run fast - but personally to Telstra.
In the meanwhile Vodafail continues to sign up new suckers to experience their stunning network.
Personally I don't think that they will survive unless there is drastic improvements within the next 3 months in all respects. They need to start by removing the PR spin and admit how bad things are and lay out concrete plans for improvement together with substantially reducing bills to customers until things are fixed.
If they plan on trying to tough it out I believe it will make people more determined to make them pay either via legal action or through the ACCC.