26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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10939 Someone from QLD thinks their gain is perfect at 6 Jan 2011 03:23:05 PM
myself and my parnter have been with vodafone for ages and never had a problem they are merging with three atm thats why some people have been having problems but no body complained when the same thing happened to optus and virgin patients people does not hurt
6 Jan 2011 05:20:29 PM: First of all, I'm fairly sure people DID complain when Optus had its issues, it even received some media attention in 2008. Secondly, it might be OK for you as a long time Voda customer who have been happy to say you'll be patient and wait it out. That's your choice, but what about new customers of Voda who came into crappy service who really need reliable phones and are facing the prospect of a 2 year contract? What patience do they owe Vodafone? Each to their own!
6 Jan 2011 06:45:57 PM: Vodafone Australia and Hutchison 3G Australia (3) have merged, not their networks... as yet