26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10959 Someone from QLD thinks vodafone is (PERSONAL DETAILS REMOVED) at 6 Jan 2011 04:58:30 PM
(PERSONAL DETAILS REMOVED) , this guy is the "customer Service Director of Voda Phone - what a monster customer relationship stuff up he is at the end of on this unmittigated mess , where do you go from here - "British Leyland" , "Fawlty Towers" , not even thy could attract the 9000 people who look to sign up a class action against Vodaphone.
Your front line staff look "battle worn" and this sits squarely in your lap - Do you have any thing positive to offer
6 Jan 2011 05:08:35 PM: To be fair, Cormac only recently became the head of Customer Service and Experience. Before that, it was Michael Young, who is now the Chief Technology Officer of VHA. The old CTO left in September 2010.........one must wonder about that! They haven't even updated the personnel change on their website yet.
6 Jan 2011 11:45:28 PM: 9000 out of 4.2 million, I'd say Cormacs quite happy with himself, booming sales.