26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11073 Someone from NSW thinks their gain is ~$200 at 7 Jan 2011 11:55:51 AM
I wrote an email and sent a formal letter to Vodafone last month to complain about the ongoing reception issues. I've previously posted my complaints on this site.

I've got 3 connections for my business with Vodafone and I received a call today from a very friendly lady called Judy. She was very helpful and ended up giving us a month free on each connection, which I think was a fair resolution.

Yes, it's taken some time (and I can see people waiting on hold for ages), but the outcome has been the right one and has been fair. Well done Vodafone and I do hope for your sakes that the network is upgraded quickly, as you've said would happen, because many people won't be as patient the next time around.