26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11077 Someone from VIC thinks vodafone is at 7 Jan 2011 12:08:55 PM
I am in the middle of doing the contract walk. Been a Vodafoney customer for one and a half terms now. The first contract was okay until I got the iPhone. I'm sure most of you who are dataphiles notice the poor 3G service. Calls also drop out and the iPhone loses the signal and then has to be restarted to get the signal back etc.
I registered my complaint through email (very fast communication - one email a day) and was told that they were well aware of the problem, try to clean the SIM, switch to 2G instead; they are upgrading some suburbs etc. They offered me 2 months credit and I rejected it, preferring to walk. I then registered with the TIO to force Vodafone's hand in releasing me.

Intermediate hoop jumping - Vodafone then replied with a bunch of technical questions about the service like they'd never heard of this fault before. Some of the questions even requested my full name, telephone number and PIN (memory lapse).

I submitted the answers with the reference for the TIO submission. Looking forward to email number 4 from Vodey