26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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11083 Someone from QLD thinks their gain is Half good at 7 Jan 2011 12:53:18 PM
I had tried three nights waiting over an hour on the phone. First two nights the phone kept dropping and my iphone was lucky not to be in 1000 pieces on the road after that. Third night got through and advised that had no signal at home even though the local Vodafone shop (2km's away advised that there should be no problem). Managed to get out at half price on what I had left on my plan. I dont think I should pay it though as they arent holding up their part of the contract. As I live in a regional town I am not concerned about the 3G part of the contract as I suppose that is a sacrifice of living in a regional area, but a basic phone service is expected. I dislike Telstra with a passion, now vodafone, which has now left me with Optus - so far so good.