26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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11135 Someone from ACT thinks their gain is Vodafree at 7 Jan 2011 06:35:42 PM
After more than 2 months of complaining and problems (before this site even existed) vodafone had agreed to let me out of my contract 12 months in with no termination fee. They offered me to purchase my handset iPhone 3G for $350 which I think is fairly reasonable since it is only two weeks old (warranty replacement). I went to a vf store and the helpful person gave me a direct number to their cancellation team - crazily I was on hold for less than 30 seconds before my call was answered. I also got a print out of my customer notes - very helpful. During the cancellation call my call ironicall dropped 3 times. Anyway I'm of to telstra. Best advise is to not let vf sweet-talk you with offered of account credits etc. Be assertive but not rude or agesive - that won't get you anywhere...