26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11152 Someone from QLD thinks vodafone is at 7 Jan 2011 08:59:19 PM
Vodafone are absolute crap! i've been with them for about 6 years now and i've been experiencing problems with reception! everytime i call someone they either can't hear me properly or it cuts out and most of the time when i send txt msgs it gets sent twice when i've only sent it once! The worst mess i've been in so far has just happened recently where i've got a $149 cap from woolies and i've gone home straight away and pulled it out of my wallet to recharge my phone credit, i've pressed 1# to confirm my voucher number and for some strange reason they've directed me to vodafone call centre, i've explained to them what happened and the operator has asked me the voucher number as well as the serial number and it turns out that the voucher was already being used!! What the....??? i've gone back to woolies to complain abou the problem, they've checked it on their store camera's and so have I to make sure this lady hasn't picked up a used one off the counter, it turns out she hasn't. I've gone to ring vodafone again and complained and told them I was going to change phone companies if they didn'tn give me my credit and they said there's nothing they can do about it and all they could do was give me $50 straight credit!! GET STUFFED!!!! I'm now with Optus and so far so good!!...
7 Jan 2011 09:06:48 PM: is optus any good?