26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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11379 Someone from QLD thinks their gain is rather good at 9 Jan 2011 11:56:08 AM
i jumped through all of vodafone's hoops by calling 1555 about five times and resetting my phone settings, upgrading the software, getting a new sim and even having the phone replaced under warranty. i was rather sure the problem was theirs, and true to form none of their 'fixes' worked and 1555 was out of ideas.

so i emailed (PERSONAL DETAILS REMOVED) with a brief overview of my problems and what i wanted to achieve. i got a call from them first thing the next day and we reached a mutually agreeable outcome.

if you have followed their process in good faith and still gotten nowhere then i completely recommend emailing this guy, he is in charge and needs to take responsibility for his inaction. it is a lot faster than the TIO and i suspect the outcome is more favourable.
9 Jan 2011 02:29:32 PM: So what outcome did you reach?
10 Jan 2011 11:39:11 AM: Yeah tell us. I hope you didn't settle for two months credit.