26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11420 Someone from VIC thinks vodafone is Monstrosity at 9 Jan 2011 02:02:53 PM
After receiving a faulty phone and having returned it for repairs 3 times and waiting six weeks and many wasted hours traveling and dealing with vodafone, I finally got the phone changed. Since then they have over charged me by over $250 on my bills and charged me for services that I do not have.
I have spent over 72hrs on the phone with vodafone, many times with the call dropping out because of their coverage and continuous drop-outs, without even a courteous phone call back. They never write any notes about the calls or complaints or promises made, so the story needs to be explained in full every single phone call.
Previously I was on vodafone pre-paid and had 3-4bars of reception at my house for about a year. I then preceded to change to a plan and my reception went down to 0-1 bars if I'm lucky for the last 6 months. How is it that they can claim 98% coverage when I have only covered about 1% of Australia with my travels and only had reception about 40% of the time and even then, 50% of the time it is only on 1-2bars!