Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11425 Someone from NSW thinks vodafone is RELEASING OUR DETAILS at 9 Jan 2011 02:22:17 PM
to my disgust I just stumbled across this link: http://news.ninemsn.com.au/national/8193871/vodafone-mobile-records-leaked
It reads:
"Vodafone is investigating an alleged security breach but denies customers' personal details are publicly available on the internet.
The mobile phone company has reset all passwords for its web portal, used by employees and dealers.
Details including names, home addresses, driver's licence numbers and credit card details have been available on the web in what has been described as an "unbelievable" lapse in security, Fairfax newspapers reported.
The report said criminal groups have paid for the private details of some Vodafone customers to blackmail them and other people have obtained logins to check their spouse's communications.
It said the full extent of the privacy breach is unknown but it is possible that thousands of people have logins that can be passed around and used to gain access to the accounts of about four million Vodafone clients.
A Vodafone spokesman said the company was concerned to hear of the alleged breach.
"Vodafone's customer details are not 'publicly available on the internet'," he said in a statement on Sunday.
Customer information is stored on Vodafone's internal systems and accessed through a secure web portal, accessible to authorised employees and dealers via a secure login and password.
"Any unauthorised access to the portal will be taken very seriously, and would constitute a breach of employment or dealer agreement and possibly a criminal offence."
The company would investigate the allegations and refer the matter to the Australian Federal Police if appropriate, the statement said.
The spokesman added that all passwords had been reset and a review is being undertaken of the training and systems procedures.
Michael Fraser, head of the Australian Communications Law Centre at the University of Technology, Sydney, told Fairfax it seemed to be a major breach of the company's privacy obligations and "unbelievably slack security".
NOT ENOUGH TO SCREW US OVER BUT NOW RELEASING OUR PRIVATE DETAILS, WELL DONE VODAFAIL
It reads:
"Vodafone is investigating an alleged security breach but denies customers' personal details are publicly available on the internet.
The mobile phone company has reset all passwords for its web portal, used by employees and dealers.
Details including names, home addresses, driver's licence numbers and credit card details have been available on the web in what has been described as an "unbelievable" lapse in security, Fairfax newspapers reported.
The report said criminal groups have paid for the private details of some Vodafone customers to blackmail them and other people have obtained logins to check their spouse's communications.
It said the full extent of the privacy breach is unknown but it is possible that thousands of people have logins that can be passed around and used to gain access to the accounts of about four million Vodafone clients.
A Vodafone spokesman said the company was concerned to hear of the alleged breach.
"Vodafone's customer details are not 'publicly available on the internet'," he said in a statement on Sunday.
Customer information is stored on Vodafone's internal systems and accessed through a secure web portal, accessible to authorised employees and dealers via a secure login and password.
"Any unauthorised access to the portal will be taken very seriously, and would constitute a breach of employment or dealer agreement and possibly a criminal offence."
The company would investigate the allegations and refer the matter to the Australian Federal Police if appropriate, the statement said.
The spokesman added that all passwords had been reset and a review is being undertaken of the training and systems procedures.
Michael Fraser, head of the Australian Communications Law Centre at the University of Technology, Sydney, told Fairfax it seemed to be a major breach of the company's privacy obligations and "unbelievably slack security".
NOT ENOUGH TO SCREW US OVER BUT NOW RELEASING OUR PRIVATE DETAILS, WELL DONE VODAFAIL
9 Jan 2011 03:04:51 PM: No information has been released ? It reads that there system is available over the net but is secure to employee as is Telstra's? EXACT SAME ONE.
20 Jan 2011 01:33:11 AM: That lying little Vodatroll again?