26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11426 Someone from QLD thinks vodafone is pathetic at 9 Jan 2011 02:34:24 PM
Unfortunately both my mobile plan and mobile broadband are with Vodafail. At this stage I'm used to the poor coverage, slow speeds and drop outs. However I've noticed lately that information given by 1512 on credit and data used is not accurate and when the date approaches for the day my credit resets their server always seems to be down or I can't log on to check my usage. This has happened the last 2 months and as a result my usage went over and I was charged and extra $200 for excess use !! When I contacted 1555 they said that 1512 is "complimentary" and only a guide !! If we can't get accurate information on monthly usage how on earth are we expected to follow our usage. It just seems too convenient that this happens every month....has anyone else had a similar experience ?