26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11428 Someone from NSW thinks vodafone is Yeah pretty bad at 9 Jan 2011 02:44:29 PM
In regards to the data breach, my understanding (and I could well be wrong) is that it's the employee logons at the stores that somehow got breached. Because the Vodafone internal portal can be accessed from any computer, anyone with those usernames and passwords could login and view customer information. However this would always have been the case the way the stores link to Vodafones system, because not all stores are Vodafone stores (some are franchised) yet still access the same system.

Either way this communication SHOULD have been done over secure SSL with short expiry certificate based authentication, or via a private VPN.

""Customer information is stored on Vodafone's internal systems and accessed through a secure web portal, accessible to authorised employees and dealers via a secure login and password.

"Any unauthorised access to the portal will be taken very seriously, and would constitute a breach of employment or dealer agreement and possibly a criminal offence.''

Read more: http://www.news.com.au/business/vodafone-mobile-records-leaked-onto-the-internet/story-e6frfm1i-1225984462550#ixzz1AVvncMD8"

As for other things. I'm 10 minutes from Blacktown in Sydneys West and my reception is bloody hopeless. I've been with Vodafone for 14 years, and mid this year my contract expires. If something isn't fixed come my contract expiry I'll be considering other options. There's only so much a loyal customer can take before they no longer have an option but to look elsewhere.