26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11429 Someone from QLD thinks vodafone is Hopeless !! at 9 Jan 2011 02:44:58 PM
BE CAREFUL..1512 is not accurate !!! Having been overcharged twice I contacted India and I was told "1512 is only a complimentary service" and meant to be a "guide only" and may be "more than 3 days behind" !!! Same applies for the data usage via the MyVodafone website..I get the feeling that its designed this way so that customers continually go over their caps and get slammed or pushed into higher caps !
14 Jan 2011 07:51:50 AM: I believe you. Whether these anomalies are due to a hacker or Vodafone's incompetence, the responsibility ultimately lies with Vodafone.

On querying my latest account with a Vodafone store person, who did try to help and rang accounts several times as he was cutoff also. In the end they said they would investigate. I got a paper copy of the account as they view it from him.

It clearly shows a large chunk ~$460 [he scratched out the line]being taken out of my usage amount 23 November 2010. So if I managed to check my usage on that day I would have thought I had 2G left. THEN THEY ADDED IT BACK! and I ended up with a charge of excess usage.

When they switched from the paper accounts which clearly showed their stupid accounting system to ebilling, payments I had made for excess usage etc, were not transferred over. Hence they still reckon I owe this. Only the regular monthly payments were credited.
This month I could not even access their web page usage site for TWELVE DAYS!!!

However, they are not alone. When I bought a new phone, and transferred credit to it, Virgin tried to charge me for money owed, when they were PREPAID ACCOUNTS!