26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11438 Someone from QLD thinks vodafone is People do NOT want to talk to a freakin robot at 9 Jan 2011 03:26:27 PM
I'll skip my sad sorry details because it will just be more of the same complaints already experienced by 1000s of unhappy vodafail customers.

This company is too arrogant by far. They are only interested in ripping people off as much as possible without caring for their customers or delivering anything like their advertised services.

To try & fix the complete f------g mess they caused with my wireless internet I went to get help from their stores & was fobbed off totally by 2 of them. Tried various " service" "help" (vodafail's key word for we don't give a shit) numbers & reached India, which was no help just more frustration with an Indian accent, after waiting in queue for hours being bombarded with recorded vodafail lies about their so called services. Called their robot Lara, the most frustrating experience of my life & finally was transferred after 45 minutes to an Aussie accented young man who unfortunately copped my whole torrent of abuse regarding the shit company he worked for. Turns out he had only just joined them & was thinking of quitting. This young guy assured me that he would sort out the mess for me, make sure I wasn't charged (for services not provided) & cancel my account. He ended the conversation by saying that if by chance I did receive a bill (for the non services) I should take it to a vodafail store & they would sort it out for me.

If I have to go back to a store & start my battle with vodafail again I will make sure I'm carrying a baseball bat & if I get the same runaround as I did before I'll use the bat to smash anything with vodafail written on it in sight.

These people must be sent by aliens from outer space to wipe out the human race by getting us so frustrated we will self destruct from the stress.