Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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11439 Someone from ACT thinks vodafone is Call dropouts at 9 Jan 2011 03:33:00 PM
An extremely distressing event occurred yesterday morning. I was having some problems with a very good friend and they agreed to call me to discuss the issue and the call kept dropping out and attempts at redialling only failed to connect very briefly. They called later and the call dropped out again, and they tought i had hung up on them! This has caused me great distress and has resulted in an already sensitive situation with a friend escalating into a possible loss of a very good friend. I believe Vodafone is materially responsible for the failure to provide a reliable service. I live in an inner suburb of the ACT!!, so would expect reliable coverage when i need it. I have call logs to demonstrate the failed dial attempts and dropuots. I am considering pursuing this matter further and believe i am entitled to compensation for personal distress and loss.