26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11486 Someone from ACT thinks vodafone is bad at 9 Jan 2011 05:51:40 PM
We live in North Canberra - coverage is next to nothing (although has got better in the last week or so). I run a small business and use my mobile constantly between September-December last year I experienced probably close to 100 dropped calls or calls that just didn't connect.

I have been with Vodafone for close on 15 years (Digicall as they were when I started) and this is the worst I have ever experienced. I still have 18 months to run on my contract and I am just about over it all.
9 Jan 2011 06:03:45 PM: forgot to add - in March last year I changed my dongle (broadband) to a USB stick. They rang me said my plan was just about up - did I want to upgrade, as I had no problems I said yes. They did it all, cancelled the other plan, swapped my direct debit etc --- or so I thought. 4 months later I get a collection notice for my new account. They had still been taking the direct debit so I didn't understand. Well, the person who had done the upgrade hadn't changed the DD details - I was still paying for an account that had been closed!!! I have for the past 6 months been getting an account for a credit of $25 - I rang, asked for it to be refunded. The operator said they would just move the credit over to one of my other accounts, I said okay. 3 months on and I am still getting an account for $25 credit. Vodafone get your act together!!!
11 Jan 2011 11:03:22 AM: Yesterday - my husband who is also on Vodafail rang me and left a message, it was about picking him up because he didn't have bus fare - I finally got the voicemail message 2 hours later!!!

Also since posting this I have experience another 6 dropped calls!
25 Jan 2011 06:57:14 PM: Since posting these I have gotten out of my contract with Vodafail. There were no penalties, I just had to return my phone which I was still paying off. No problems there. I have now switched to another TelCo and have fantastic reception, no call dropout. So happy.