26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11487 Someone from NSW thinks vodafone is Not fail at all at 9 Jan 2011 05:52:30 PM

9 Jan 2011 05:56:19 PM: Can you provide the information or link to information confirming your assertions?
9 Jan 2011 05:57:43 PM: I know that when I have been in both Vodafone and Telstra they use the same system as a form of data entry
9 Jan 2011 06:04:00 PM: They use the same Siebel system, difference is they do use a web portal accessible from any internet connection, additionally they have individual log on's and I believe smart cards. Unlike vodafail who allow web portal access, and general passwords to be shared. Sigh at the Voda Employees trying to pass the buck for their companies mistakes.
9 Jan 2011 06:04:40 PM: 'dont use a web portal'
9 Jan 2011 06:05:43 PM: Do you have evidence to say passwords are shared?
9 Jan 2011 06:06:59 PM: Sure, read the replies from Vodafone Store managers on Whirlpool ( http://forums.whirlpool.net.au/forum-replies.cfm?t=1614444&p=1 ) or read any of the numerous news articles that have already pointed it out.
9 Jan 2011 06:08:40 PM: There's more to this than the data entry. All is database. Security is the question.
9 Jan 2011 06:13:07 PM: There are also comments on there about telstra employees looking up people they know. Whats the diff?
9 Jan 2011 06:16:01 PM: Sigh, read the whole thread. That was posted by a Vodafone employee trying to pass the buck (just as this entire thread is). Sure Telstra employees can look information up, but as they have individual log in's, and as they have smart card access it is all traceable. Additionally that information cannot be accessed by Tesltra staff outside of their shop. Where as Vodafone employees have a web portal to access it from anywhere at anytime with general logins and passwords making it untraceable to one person.
9 Jan 2011 06:16:13 PM: two wrongs don't make a right but the Voda breach is massive and dangerous in the hands of criminals who have purchased the information
9 Jan 2011 06:17:41 PM: Two wrongs don't make a right? The only company that has made a wrong is Vodafone. Every other company that uses Siebel has it set up correctly and traceable.
9 Jan 2011 06:19:52 PM: that is true, but why is only vodafone under scrutiny for this?
9 Jan 2011 06:20:30 PM: do you work for every other company?
9 Jan 2011 06:23:58 PM: All will be scrutinised now!!!!
9 Jan 2011 06:24:31 PM: The reason Vodafone are under scruitiny, is because they allow web portal acces, because they allow generic log ins, because a non vodafone employee accessed the network yesterday and showed that anyone can access their network.

Do I work for every other company? No unlike others in this thread, I don't profess to work for every other company. However I do know enough about their security set ups with siebel to know they are not run like Vodafones (or is that Vodafaiiiiillllll)!
9 Jan 2011 06:26:55 PM: Either way, any company can fall subject to leaking of passwords
9 Jan 2011 06:29:41 PM: Yep and with Vodafone you can use that password anywhere you have a net connection. With other companies you would have to be in their store at their Terminals, or have a VPN with the correct 8 (or 9) digit code that changes everytime you access the network. ie, near impossible. You would have more chance of winning lotto :)
10 Jan 2011 11:50:35 AM: thats not true at all
12 Feb 2011 08:49:53 PM: Even a dumb ass like me can see that Vodafails system can be accessed anywhere in the world with the password which doesnt expire, and the person accessing the system can be untraceable. Telstra has a system that requires a password that is changing constantly and anyone accessing the system is traceable. So how on earth could some brainiac be defending vodacrap, by insistin telstra is as slack and as negligent and as irresponsible?