Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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11557 Someone from QLD thinks vodafone is Complete fail at 9 Jan 2011 08:30:58 PM
No coverage in my house. It's raining all the time so I have to go out and stand in the rain to make calls. Internet on my phone only works when it takes it's fancy. I keep getting very big bills that I know I could not have possibly ran up with out constantly calling international. Every time I go in store to talk to someone they tell me I have to call the customer care number which I sit on for a hour trying to talk to someone but never get anywhere. My sister and a friend are having the same problem and my sister keeps getting charged twice for bills as they say she hasn't paid which is absolute rubbish and they won't help her or listen to her. Absolute rubbish!!!!
9 Jan 2011 09:03:53 PM: Just to make it clear I live just outside Brisbane CBD. Also in regards to my last 2 bills being massive I have no been using my phone anymore or any less than I use to yet my bills have been close to $300 more than what they have supposed to have been. I only text and call friends and I'm 100% that I do not owe this money. Will be complaining to TIO as I know I am right. VODAFAIL says it all!!!