Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11562 Someone from QLD thinks vodafone is epic fail at 9 Jan 2011 08:58:10 PM
Vodafone used to be reputable and a great carrier.... in the past year or so I have encountered a lot of issues with network coverage. It takes ages to load internet on the 3G network and calls are constantly dropping out. They have all the time and money in the world to support a cricket team but cannot even service their clients.
I am disgusted and worried about the media speculation about the leaking of customers information and find it appuling that their functionality to send a complaint/email via their website has been removed. I have called 1555 and there is a automated message at the begining of the call stating that 'Vodafone values their customers and stores information safely'. i did not get a clear indication from this message if the information had been accessed by unsavoury characters in our community... I then waited on hold for 45 mins (i know it was stupid waiting that long). before i gave up. Communication FAIL from VODAFAIL. There is also a pathetic attempt of an explanation on their website which yet again is unclear .
I am disgusted and worried about the media speculation about the leaking of customers information and find it appuling that their functionality to send a complaint/email via their website has been removed. I have called 1555 and there is a automated message at the begining of the call stating that 'Vodafone values their customers and stores information safely'. i did not get a clear indication from this message if the information had been accessed by unsavoury characters in our community... I then waited on hold for 45 mins (i know it was stupid waiting that long). before i gave up. Communication FAIL from VODAFAIL. There is also a pathetic attempt of an explanation on their website which yet again is unclear .