26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11586 Someone from QLD thinks vodafone is Utter at 9 Jan 2011 11:54:51 PM
Their call centre is absolutely hopeless - no way of getting through. Was on hold for 3 hours the other day (had phone on speaker whilst working) and in the end got a message saying sorry our lines have now closed for the day and you will need to call back tomorrow. I think I could call at 9am and be on hold till 6pm and get the closed message! Then if they do answer you will be in the wrong section (because Lara never has the right option) and you go to the back of the hold queue in the supposed right section. Am expecting a delivery of a replacement phone and was told it would arrive by courier on Friday. Waited around all day for it and guess what - yep it never arrived! So now i've decided we'll just see what Monday brings as given up trying to get in contact.
10 Jan 2011 01:54:54 AM: Vodafone customer care is open 24 hours!!
10 Jan 2011 07:29:25 AM: Open 24 hours, but customers should not have to spend hours on the phone for each and any enquiry! I have consistently been kept on the line for over an hour, every time I rang, while I get put through countless different sections, none of whom can answer my query. Twice, upon reaching the hour and a half mark, I have hung up with my issues still unresolved. And even then, with every person you get passed to, the information is inconsistent, or non-existant. Occassionally staff are rude, usually just plain useless. (My issue was with incorrect/misleading billing using vodafones own product!! So hundreds of dollars overcharged, followed by countless hours of time on the phone, with unhelpful staff, who won't acknowledge a problem with their own billing system information.) Significant financial pain and hours of anguish/anger/frustration - vodafone is nothing less than a traumatic experience.