Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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11586 Someone from QLD thinks vodafone is Utter at 9 Jan 2011 11:54:51 PM
Their call centre is absolutely hopeless - no way of getting through. Was on hold for 3 hours the other day (had phone on speaker whilst working) and in the end got a message saying sorry our lines have now closed for the day and you will need to call back tomorrow. I think I could call at 9am and be on hold till 6pm and get the closed message! Then if they do answer you will be in the wrong section (because Lara never has the right option) and you go to the back of the hold queue in the supposed right section. Am expecting a delivery of a replacement phone and was told it would arrive by courier on Friday. Waited around all day for it and guess what - yep it never arrived! So now i've decided we'll just see what Monday brings as given up trying to get in contact.