Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
11587 Someone from WA thinks vodafone is 11/10 at 10 Jan 2011 12:19:34 AM
First off, I signed up for a HTC legend on a $29 cap, and it was supposed to come with monthly 1GB free internet but this didn't happen. I was only getting 50mb a month, which led to my bills being way more than it should be. This was never resolved.
Secondly, upon purchasing and signing up I tried to log onto the vodafone website to manage my account online. It didn't work, and it seemed as if my number had already been registered. This took about a week to resolve after visits to vodafone stores and phone calls and online help.
Thirdly, I keep getting messages and calls looking for people who I presume; used to have this number.
Fourthly, just recently, reception has been nothing but fail. It started a couple of weeks ago where I had no reception for a couple of hours on a saturday. Now my messages struggle to get sent, people cannot seem to call me even when my reception bar is almost full, etc etc.
Lastly, I hear my information is very readily available to others due to Vodafone's poor security.
I feel that we deserve at least some sort of compensation, or termination of my plan.
Secondly, upon purchasing and signing up I tried to log onto the vodafone website to manage my account online. It didn't work, and it seemed as if my number had already been registered. This took about a week to resolve after visits to vodafone stores and phone calls and online help.
Thirdly, I keep getting messages and calls looking for people who I presume; used to have this number.
Fourthly, just recently, reception has been nothing but fail. It started a couple of weeks ago where I had no reception for a couple of hours on a saturday. Now my messages struggle to get sent, people cannot seem to call me even when my reception bar is almost full, etc etc.
Lastly, I hear my information is very readily available to others due to Vodafone's poor security.
I feel that we deserve at least some sort of compensation, or termination of my plan.