26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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11645 Someone from VIC thinks vodafone is Worst Customer Service Since One Tel. at 10 Jan 2011 08:46:16 AM
The first bill they sent me was 120 overcharged in three days as somehow I didn't receive any included cap. It took 5 hours with various cut outs from customer service to finally get to speak too someone. I am now in a battle to find out what happened to my purchase of the new Iphone 4 which was signed up over the phone some 5 weeks ago. I attempted to speak to vodafone last night and was disconnected 3 times whilst on hold to customer service at 29 mins, 36 minutes and the best was at 42.32 minutes. I actually got to speak to someone briefly. The conservation went welcome to Vodafone can I have your name please. I stated Paul then the call went dead. Not hung up just silence I waited a couple of minutes but got nothing. I have been on hold today for 47 minutes so far but at least haven't dropped out yet. I am a new customer only attempting to find out where the purchase of my phone is. I am lucky I live in Geelong and so far the network has been fairly good. At least better then 3. I am shocked that Vodafone is allowed to operate and is given a telecommunications licence in this country when their service is appalling. Our toothless tiger the TIO should be jumping up and down at the shoddy wait times and pathetic network problems. The only other company I have had this service with was the defunct One Tel which was around in the late 90's. Well done on the creator of this site.